Java
Spring BootRequirement
- Developer Background: The ideal candidate should come from a developer background with knowledge of Java and other programming languages.
- Database Management: They must have hands-on experience with database management.
- Experience Level: We are looking for a minimum of 3 years of experience.
- On-Call Experience: They must have proven on-call experience, demonstrating strong problem-solving skills, excellent communication, and the ability to manage stress effectively. We also value collaboration, proactivity, and a curious mindset.
L2 Support Engineers are responsible for:
- Production Issue Debugging
○ Analyzing logs and monitoring application behavior to identify root
causes of production issues.
○ Providing temporary resolutions using database-level fixes or
configuration changes.
- Handling Escalations from L1 Support
○ Addressing tickets and issues escalated from L1 by providing immediate
workarounds.
○ Ensuring minimal downtime and impact on business operations.
- Forwarding Issues to L3/Development Team
○ When a permanent code-level fix is required, the issue is escalated to the
L3 (Development) team.
○ Prior to escalation, L2 should provide a detailed analysis and temporary
resolution (e.g., database fix) to minimize user impact.
- Root Cause Analysis and Documentation
○ Conducting detailed root cause analysis (RCA) for major incidents.
○ Updating the Confluence Playbook with clear, actionable steps for L1
teams to facilitate future self-resolution.
Shubham Vishwakarma
Full Stack Developer - Averlon
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At e6data (https://e6x.io/" target="_blank">https://e6data.io) we’re building core algorithms that make querying 25 - 200X more performant (i.e. faster and/or cheaper) than every other analytics platform in the world. This results in billions of dollars of value unlocked across faster analytics, savings on computing/infra, and new use cases become possible.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon