Zoop.one

Title: KAM

Experience:3-5 Years

Location: Pune

Job Description

As a key account manager, you will play a crucial role in nurturing and enhancing relationships with our clients. Your primary focus will be on ensuring our clients successfully integrate and leverage our APIs and SDK solutions to transform their businesses and meet their strategic goals.

Responsibilities: 

• Manage and enhance customer relationships through proactive communication and strategic account management.
• Act as the primary point of contact for client inquiries, providing technical guidance and business insights related to our API and SDK products.
• Collaborate with clients to understand their business needs and objectives, ensuring their goals are met through effective use of our solutions.
• Conduct regular review meetings with clients to discuss their usage of our products, address any issues, and identify opportunities for additional services, including crossselling and upselling.
• Coordinate with internal teams, including sales, product management, and technical support, to advocate for client needs and ensure a seamless customer experience.
• Develop customer onboarding materials and provide training to clients on new features and updates.
• Monitor customer health metrics and develop strategies to enhance customer satisfaction and retention.
• Analyze customer data to report on successes and areas needing improvement, and provide strategic recommendations to both clients and internal teams.
• Drive increased revenue through effective crossselling and upselling techniques, identifying opportunities to expand client usage of existing products and introducing new product enhancements.

Requirements: 

• Bachelor's degree in Business, Finance, Technology, or a related field.
• 3-4 years of experience in customer success or account management, preferably in fintech, banking, or financial services.
• Strong understanding of APIs, SDKs, and their application in financial services.
• Excellent communication and interpersonal skills, with the ability to interact at all levels of an organization.
• Proven track record of fostering lasting customer relationships.
• Demonstrated ability to effectively drive customer growth and revenue through strategic crossselling and upselling.
• Experience in tech products, SaaS cloud products, and any role.
• Experience in dealing with Enterprise customers would be preferred.
• An understanding of SaaS and BFSI would be preferred.
• A basic understanding of APIs would be preferred
• Ability to manage multiple accounts and tasks with effective resolution of conflicting priorities.
• Ability to understand and communicate technical concepts to nontechnical audiences.

We are looking for a Golang Developer to help build and scale our platform. This role involves designing high-performance distributed systems, building robust APIs and contributing to systems that handle real-time workflows at scale. You will own problems end to end, working closely with product, engineering and platform teams to build solutions that are reliable and scalable.

Responsibilities

• Develop new and enhance existing microservices, libraries, and features that form our B2B KYC platform.
• Create and document APIs, Queue Contracts to be consumed by other services.
• Work closely with the Product and Engineering Leads to implement features following best design principles and patterns.
• Participate in all phases of the development cycle plan, design, implement, review, test, deploy, document, and training.
• Help junior developers with best practices like TDD etc. and make sure their code meets the standards.
• Educate them continuously to improve overall team performance and work quality.

Requirements

• Development experience (3 to 6 years) preferably on GoLang and scripting skills.
• Bachelors/Masters in Computer Science or equivalent experience.
• Strong understanding of Computer Science fundamentals, software design principles, algorithms & design patterns.
• Interest and ability to quickly learn and ramp up on new languages and technologies.
• Ability to write understandable, reliable and testable code with minimum supervision.
• Distributed, highly available systems running at large scale.
• Distributed platforms which use Kafka, Elasticsearch, Cassandra or similar systems.
• Cloud environments (e. g., Docker, AWS, GCP, Kubernetes etc., ).
• Asynchronous programming patterns (e. g., GO Routines/Channels, Async Programming).
• Experience in CI/CD (Continuous Integration & Delivery), AGILE work environments.
• Ability to troubleshoot and solve issues on distributed systems.

Why join Zoop

• Work on high-scale, real-time systems that power critical identity and onboarding workflows for fast-growing businesses
• Take end-to-end ownership of meaningful engineering problems while building clean, scalable, production-grade systems
• Grow in a strong engineering environment with exposure to distributed systems, cloud-native technologies, and modern architectures