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Application Support Analyst
Application Support Analyst
Enan Tech Private Limited's logo

Application Support Analyst

Harish R's profile picture
Posted by Harish R
0 - 0 yrs
₹1L - ₹3.5L / yr
Bengaluru (Bangalore)
Skills
Software troubleshooting
Hardware troubleshooting
Technical support
Customer Service

Job Description


Description:

WowPe is a leading fintech company revolutionizing the way businesses handle financial transactions. Our suite of innovative products includes a secure Payment Gateway for seamless online transactions, robust Payouts solutions to streamline bulk payments, and a versatile Point of Sale (POS) system for efficient in store transactions. At WowPe, we’re dedicated to providing user-friendly, scalable, and reliable solutions that empower businesses to grow and succeed in today’s fast-paced digital economy. As a Tech Support at WowPe, you’ll resolve technical issues, troubleshoot POS systems, and assist users with step-by-step guidance. Your problem-solving skills and effective communication will ensure customer satisfaction and smooth operations.


Location: Trinity Circle, Bengaluru, India


A Day in the Life

  • Review pending tickets and join team stand-up to set priorities.
  • Assist customers via phone, email, or chat, troubleshooting POS system issues.
  • Escalate complex cases and collaborate with Product and Engineering teams.
  • Log case details, update knowledge base, and share customer feedback.
  • End the day by reviewing resolved cases and preparing handovers.


Key Responsibilities

  • Respond to customer queries via phone, email, or chat and provide prompt technical support for WowPe POS systems.
  • Diagnose and troubleshoot software, hardware, and connectivity issues.
  • Escalate unresolved or complex technical problems to the Product and Engineering teams.
  • Maintain detailed records of customer interactions and solutions in the support system.
  • Update and improve knowledge base articles with new solutions and best practices.
  • Ensure customer satisfaction through timely follow-ups and effective problem resolution. 


Basic Qualifications

  • Bachelor’s degree in any discipline (BBA/B.Com/BE/B.Tech preferred).
  • Strong communication skills (verbal and written).
  • Problem-solving mindset and ability to address client queries.
  • Basic understanding of sales processes and CRM tools (preferred)
  • Knowledge of technical troubleshooting and support (added advantage)
  • Eagerness to learn and adapt in a fast-paced environment.


What We Offer

  • Comprehensive training and mentorship to enhance your technical and support skills.
  • A collaborative work environment with growth opportunities in the fintech space.
  • Competitive compensation and exposure to innovative POS solutions.


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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Enan Tech Private Limited

Founded :
2023
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped

About

N/A

Company social profiles

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