Lead Technical Design Engineer

Sourcing and Talent Acquisition:

• Utilize various channels (job boards, social media, networking, etc.) to source qualified candidates.
• Proactively identify and engage passive candidates.
• Build and maintain a strong talent pipeline.
• Employ recruitment marketing strategies to enhance employer branding.

Candidate Evaluation and Selection:

• Screen resumes and applications to assess candidate qualifications.
• Conduct phone, video, and in-person interviews.
• Evaluate candidates' skills, experience, and cultural fit.
• Perform reference checks and background checks.
• Manage the interview process and provide timely feedback to candidates.

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

Job Description for Project Manager:

·         

1.   Exposure to US/International Client (Preferred) Prior Experience in Digital Marketing (Search Engine Optimization) / Project Coordinator / Project Manager roles.

2.   Excellent written and verbal communication and presentation skills, able to generate interest and engage the client during calls and emails.

3.   Manage projects, and establish productive, professional, and profitable relationships with key personnel and clients in assigned projects.

4.   Coordinate with various departments within the organization, including support, service, and technology, and manage resources, in order to ensure the seamless functioning of the client accounts.

5.   Responsible for client receivables; planning and execution of monthly retention.

6.   Candidates with Project Management, Digital Marketing & Technical Skills Preferred.

7.   Preferred Location Noida.

8.   Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.

9.   Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances.

10. Achieves strategic customer objectives and account plans defined by company management.

11. Good relationship-building skills (internal, external, and cross-cultural).

12. Sound computer skills, especially in the areas of MS Word, MS Excel, and MS PowerPoint.

13. Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keeping the internal team updated.

14. Maintain a consistent schedule of online meetings with the client to manage performance objectives, and expectations and assess customer needs on an ongoing basis.

What we are looking for

· Excellent communication skills

· Must have Experience in Digital Marketing.

Why should you join us

· Fixed working timings- 5 days working

· Attractive Incentives

· Young and vibrant work culture

Job Location: Noida Sector 63

Job Profile: Project Manager

Job Timing: Night Shift 

Responsibilities:

• Take on complex problems that span multiple components and teams.

• Independently own one or more multiple modules, which include: requirement analysis, design, development, maintenance & support

• Write extensive, efficient code to address complex modules that handle the interaction between multiple components.

• Rapidly iterate to add new functionalities and solves complex problems with simple and intuitive solutions

• Produce architecture with clean interfaces, that are efficient and scalable

• Participate and contribute to architectural discussions

• Solve production issues. Investigate and provide solutions to minimize the business impact due to the outage

• Continuously improve performance metrics of modules you own.

• Collaborate effectively across teams to solve problems, execute and deliver results

Requirements:

• Experience: 3+ years

• A Bachelor's or Master's Degree in Computer Science

• Software engineering and product delivery experience, with a strong background in algorithms

• Experience in architecting & building real-time, large-scale e-commerce applications

• Experience with high-performance websites catering to millions of daily traffic is a plus

• Excellent command over Data Structures and Algorithms

• Experience with web technologies, Go/Java/Python

• Language: GO or Python

• Strong expertise in DS and Algo

• Strong leadership skills - have experience mentoring, building products from scratch or incumbent in design and architecture.

• Have worked in the scaling of the system right from scratch.

• Someone worked in small user base to a large user base and wrote optimized code

• Both HLD and LLD

• Graduate with 1-3 years of experience in graphic designing
• Experience in designing/ developing e-learning courses
• Experience working with an LMS and course development software
• Excellent English and Hindi written and verbal communication skills
• Ability to work with a team and stakeholders at various levels of hierarchy
• Creativity
• Self-driven with the ability to work without constant supervision
• Experience in Graphic Design software - Adobe Photoshop, Canva, Illustrator, Sketch, Corel draw, etc.
• Experience in Video editing
• Self-driven with the ability to work without constant supervision

We are looking for individuals with a love for frontend, and building products with a great user experience. The ideal candidate is someone who has a collaborative process and is comfortable with ambiguity. You will be the earliest members of the product engineering team, and will have an opportunity to define the culture. If you enjoy the zero-to-one process, this is for you.

What you’ll do

• Be part of a team building a web and mobile web app from grounds up
• Drive frontend development for our product.
• Work fast, carefully evaluate the technical tradeoffs of every decision
• Collaborate with design and product on user experience and interface
• Build responsive & re-usable UI components using ReactJS
• Maintain code and write unit tests to ensure the product is of the highest quality

Knowledge, Skills & Abilities

• Strong proficiency in developing with Javascript/ReactJS/AngualrJS
• Strong command of HTML5 and CSS
• Comfortable collaborating with designers and translating designs into high-quality code
• Familiarity with REST APIs
• Familiarity with Git for version control
• Strong communication skills - verbal and written

Minimum Qualifications

A degree in computer science, software engineering, information technology or related fields or relevant experience to demonstrate your abilities and aptitude

2+ years of experience in developing consumer or SaaS web apps or websites

Good to Have

Experience in building real-time frontend and backend data sync applications

Demonstrated an interest for UX and UI

Experience with: AWS, Shopify

1. Prior experience in Inside sales
2. Target Driven
3. Excellent communication skills
4. Willing to work hard and achieve the target as a team player
5. Client-focused and less TAT for conversion
6. Ability to generate reference and leads from existing and prospects
7. Multi-lingual skills are added advantage
8. Basic use of computers, CRM and giving a demo to clients on trading software