Lead Technical Design Engineer

Job Title: Software Developer - CRM and Integrations

Why join us:

AVN Arogya, an Ayurvedic company established in 1930, is currently managed by the 4th generation of the founding family. Our mission is to take Ayurveda to the masses by leveraging cutting-edge technology. We are looking for a talented and driven Software Developer to join our team in Madurai, Tamil Nadu, India. This role has high potential and could lead to a leadership position within our tech team.

Primary Responsibilities:

1.     Create and manage workflows and automations in Zoho CRM

a.     Develop and implement workflows to streamline sales processes.

b.     Automate repetitive tasks to increase efficiency.

c.     Create custom functions and scripts for advanced automation needs.

2.     Manage users and access controls in the CRM

a.     Configure and maintain user roles and permissions.

b.     Monitor and update access controls as needed.

c.     Ensure data security and compliance with company policies.

3.     Integrate CRM with other related software

a.     Set up and maintain integrations with Exotel, Zoho Forms, Gallabox, and other tools.

b.     Troubleshoot and resolve integration issues.

c.     Ensure seamless data flow between systems.

4.     Configure apps and workflows in cloud telephony and WhatsApp chatbot

a.     Set up and customize cloud telephony systems and WhatsApp chatbots.

b.     Create workflows to meet business needs.

c.     Monitor and optimize configurations for performance.

5.     Configure WhatsApp sales/marketing campaigns

a.     Implement sales and marketing campaigns on WhatsApp.

b.     Ensure alignment with provided content and strategy.

c.     Monitor and report on campaign performance.

6.     Create forms, reports, and dashboards

a.     Design and develop forms to capture data using Google Forms and Zoho Forms.

b.     Generate reports and dashboards from form entries for management review.

c.     Create and maintain apps using Google Appsheets for inter-departmental use cases.

Educational Qualifications and Experience:

1.     Bachelor’s degree in computer science, Information Technology, or a related field.

2.     Preferred: Master’s degree in computer science, Information Technology, or a related field.

3.     Minimum of 3-5 years of experience working as a software developer. Experience with CRM Software such as Zoho or Salesforce is an added bonus.

4.     Proven experience in handling APIs to integrating between software and tools.

5.     Experience in programming languages such as JavaScript, Python, or similar.

Skills Required:

1.     Strong programming skills in languages such as JavaScript, Python, or similar.

2.     Ability to troubleshoot and resolve technical issues promptly.

3.     Strong project management and organizational skills.

4.     Excellent communication and collaboration skills.

Optional but Preferred Skills (can be trained):

5.     Proficiency in Zoho CRM, including workflow automation and custom functions.

6.     Experience with integration tools and APIs, especially for Exotel, Zoho Forms, and WhatsApp chatbots.

7.     In-depth understanding of CRM systems, specifically Zoho CRM.

8.     Knowledge of cloud telephony systems and how they integrate with CRMs.

9.     Familiarity with marketing automation tools and strategies.

10. Knowledge of software development best practices and lifecycle.

11. Awareness of current trends and advancements in CRM technologies and integrations.

12. Experience with Google Forms, Zoho Forms, and Google Appsheets for creating forms, reports, and apps.

Requirements

• Banking domain, cards area (Credit, debit and prepaid)
• Excellent understanding of Cards and payments technologies
• Know-how of process mapping, requirement gathering, gap analysis, documentation
• Good understanding of following aspects of Vision Plus – CMS, FAS, CDM, TRAMS, Functional understanding of all VisionPLUS blocks, VMXservices, Various reports.
• End to end exposure on testing related activities.
• Experience with mainstream defect tracking tools like JIRA / QC.
• Excellent written and oral communication skills.
• Perform peer review and regular reporting on progress made.
• Must be a very good team player & willing to learn new skills.
• Excellent communication skills.

• High School diploma or GED required 
• A minimum of 5 years’ experience designing and building scalable web based applications 
• Experience with RESTful web services, Java/Spring framework, NodeJS applications, React & Vue Frameworks 
• Strong relational database modeling and SQL experience (Oracle, MSSQL)f 
• Solid knowledge of testing principle and ability to build comprehensive test suite  
• Demonstrated UI design and UX sensibilities 
• Experience in scripting against Windows/Linux i.e. PowerShell, VB or Unix Shell Script, Python  
• Ability to coordinate the release/deployment process and versioning, code, configuration management 
• Experience with Git/Bitbucket and Opensource Tools and Agile methodologies 
• Experience leading software developers on development best practices as a technical lead 
• Experience with using JIRA (for defect tracking and for ITSM ticketing with Incident/Problem/Change)  

Responsibilities:

• Develop, implement, and maintain production timelines across multiple teams
• Translate product’s strategy into detailed requirements for prototype construction and final product development
• Analyze consumer needs, current market trends, and potential partnerships from an ROI
• Outline the product vision, product strategy, and product roadmap
• Assess current competitor offerings, seeking opportunities for differentiation
• Appraise new product ideas and strategize appropriate to-market plans
• Ensure that user story content and prioritization is aligned to the larger strategic objective
• Recommend the scope of present and future product lines by reviewing product specifications and appraising adjustments
• Provide information for management by preparing product sales forecasts and reports
• Meet regularly with key customer-facing teams to collect and analyze user feedback to shape new product ideas and user requirements.
• Help in the creation and maintenance of bona fide product documentation
• Work with development leads so that product requirements are understood and built accordingly
• Work within a software development methodology like AGILE
• Coordinate product releases with marketing, sales, and development teams
• Provide product training and technical expertise
• Work with the leadership team in planning the product roadmap.
• Be the product owner driving our strategic product and technology vision on the platform side of products 

Requirement:

• 3+ years of experience as a Technical Products Manager in a software company.
• Has deep knowledge of every stage of the product life-cycle -- introduction, growth, maturity, and decline -- and understands how it affects development adjustments.
• Critical thinker & problem solver
• Familiarity in the AGILE development framework will be preferable.
• Strong understanding of cutting-edge tools and technologies for frontend and backend development
• Data-oriented, have exceptional analytical skills
• Experience working with the development teams directly will be a plus
• Has the ability to set priorities and resolve issues and set realistic product development goals
• Should be able to communicate technical solutions to both internal and external audiences
• Understand industry flow and trends
• Has the ability to evaluate key metrics to optimize performance
• Demonstrated track record managing successful product development from feature definition to project deployment
• Work with product management analytics tools
• A people-friendly person with extraordinary organizational and leadership skills