Lead Technical Design Engineer

Job Description – Customer Support Executive (Flipkart Minutes / Uber Eats Process)

Location: Mohali

Work Mode: Work From Office (WFO)

Employment Type: Full-Time

About the Role

We are hiring Customer Support Executives for leading customer service processes (Flipkart Minutes and Uber Eats) at Mohali. This is an excellent opportunity for freshers and experienced candidates looking to build a career in customer support through chat and non-voice operations.

Key Responsibilities

• Handle customer queries through chat and support channels.
• Provide accurate and timely resolutions to customer concerns.
• Maintain high-quality customer interactions and service standards.
• Follow process guidelines and meet productivity targets.
• Ensure customer satisfaction through effective communication and problem-solving.

Eligibility Criteria

• Minimum qualification: 12th Pass or Graduate
• Freshers and candidates with 6+ months of customer service experience can apply.
• Good English communication skills are required.
• Ability to work in rotational shifts and rotational week-offs.
• Immediate joiners preferred.

Skills Required

• Strong written communication skills.
• Customer-centric approach and problem-solving ability.
• Typing speed of 25 WPM with 90% accuracy.
• Basic computer proficiency.
• Ability to work in a fast-paced environment.

Compensation

Flipkart Minutes Process

• CTC up to ₹20,000 per month
• Approx. ₹16,400 in-hand salary

Uber Eats Process (International Non-Voice)

• CTC: ₹26,000 + ₹2,000 PLI (Performance Linked Incentive)
• Total CTC up to ₹28,000 per month
• Initial 3 months: Approx. ₹20,000 in-hand (PLI not applicable)
• After 3 months: Approx. ₹22,000–₹23,000 in-hand based on performance

Work Schedule

• 5–6 days working (depending on process)
• Rotational shifts and rotational week-offs
• Day, evening, and rotational shifts
• No cab facility
• No leaves during the initial 3 months (Uber Eats process)

Assessment Requirements

• Versant Score: 3 or above
• Typing Test: 25 WPM with 90% accuracy
• AMCAT Assessment (Flipkart Minutes process)

Selection Process

1. HR Screening / HR Round
2. Assessment Round

• Versant Test
• Typing Test
• Chat Simulation / Written Assessment

1. Operations / Manager Round
2. Offer & Joining

Location: Mohali

Mode: Work From Office

Joining: Immediate Joiners Preferred

Top college graduate with experience as Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ EX-Customer Success profile

Mandatory (Experience 1): Must have minimum 4+ years of experience in any of role (Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ Ex-Customer success) profile

Mandatory (Experience 2): Must have strategic thinking and good communication skills

Mandatory (Experience 3): Must have worked in startup or operator-style environments — demonstrating hands-on problem solving, building processes from scratch, and driving measurable outcomes across cross-functional teams

Mandatory (Graduation): Only IIT candidates from these IIT only (Kharagpur, Mumbai, Madras, Kanpur, Delhi, Roorkee, Guwahati)

Mandatory (Graduation Year): Candidates should have graduated in 2018 or before.

Mandatory (Compensation): Candidate's current CTC should not be less than 35 LPA

Key Responsibilities:

• Design, develop, and implement Forms and Interfaces within Oracle EBS R12.
• Provide technical expertise across Oracle SCM or Finance modules such as AP, AR, GL, FA, PA, and Cash Management.
• Work in a collaborative team environment, contributing to the advancement of project goals and self-learning.
• Apply knowledge of AIM and OUM methodologies for execution and documentation.
• Develop and maintain technical documentation including Functional and Technical Design Documents.
• Participate in unit testing, support UAT, and assist during go-live and post-production support.
• Collaborate with functional teams and stakeholders to gather requirements and translate them into technical solutions.

Minimum Qualifications:

• Bachelor's or Master's Degree in BE, MBA, M.Tech, or MCA
• Minimum of 7 years of experience in Oracle Applications Technical (EBS R12)
• Strong hands-on experience in:
• PL/SQL
• Oracle Reports, Forms, and Interfaces
• AOL Concepts
• XML Publisher, Workflow
• Oracle Application Framework (OAF)

Preferred Qualifications:

• Functional exposure to P2P modules including PO, AP, and GL
• Ability to work independently with minimal supervision
• Strong communication and interpersonal skills
• Client-facing experience is highly desirable 
• Positive and flexible attitude with the ability to adapt to changing environments

LendFlow is an AI-powered home loan assessment platform that helps mortgage brokers and lenders save hours by automating document analysis, income validation, and serviceability assessment. We turn complex financial documents into clear insights—fast.

We’re building a smart assistant that ingests client docs (bank statements, payslips, loan summaries) and uses modular AI agents to extract, classify, and summarize financial data in minutes, not hours. Think OCR + AI agents + compliance-ready outputs.

🛠️ What You’ll Be Building

As part of our early technical team, you’ll help us develop and launch our MVP. Key modules include:

• Document ingestion and OCR processing (Textract, Document AI)
• AI agent workflows using LangChain or CrewAI
• Serviceability calculators with business rule engines
• React + Next.js frontend for brokers and analysts
• FastAPI backend with PostgreSQL
• Security, encryption, audit logging (privacy-first design)

🎯 We’re Looking For:

Must-Have Skills:

• Strong experience with Python (FastAPI, OCR, LLMs, prompt engineering)
• Familiarity with AI agent frameworks (LangChain, CrewAI, Autogen, or similar)
• Frontend skills in React.js / Next.js
• Experience with PostgreSQL and cloud storage (AWS/GCP)
• Understanding of financial documents and data privacy best practices

Bonus Points:

• Experience with OCR tools like Amazon Textract, Tesseract, or Document AI
• Building ML/NLP pipelines in real-world apps
• Prior work in fintech, lending, or proptech sectors

Business Development Executive

Position Overview:

We are seeking a highly motivated and experienced Business Development Executive (BDE) with exposure of working in an IT product and service based company to join our dynamic team. The BDE will be responsible for driving business growth, establishing and nurturing client    relationships, and achieving sales targets. The ideal candidate should possess excellent communication skills, a strong sales acumen, and a proven track record in generating new business opportunities. This is      an exciting opportunity for a proactive individual to contribute to our company's growth and success.

Responsibilities:

Identify and develop new business opportunities through market research, cold calling, networking, and other lead generation techniques.

Build and maintain strong relationships with existing clients, ensuring high levels of client satisfaction and retention.

Knowledge of Software development process, Staff augmentation and knowledge in IT Industry is must.

Conduct thorough market analysis to identify potential target markets, industry trends, and competitive strategies.

Create and deliver persuasive sales presentations and proposals to potential clients, highlighting the unique value proposition of our products or services.

Collaborate with the marketing team to develop effective marketing strategies and campaigns that generate leads and drive revenue growth.

Negotiate and close deals with clients, ensuring favorable terms and conditions that align with company objectives.

Monitor and analyze sales performance metrics, providing regular reports and insights to the management team.

Stay updated with industry developments and trends, and actively participate in networking events and conferences to enhance industry knowledge and expand professional network.

Provide exceptional customer service, addressing client inquiries and concerns in a timely and professional manner.

Collaborate with cross-functional teams, including product development, customer support, and operations, to ensure seamless delivery of products and services.

Qualifications:

Bachelor's degree with IT background, Marketing or a related field. MBA is a plus.

Minimum of 2 years of experience in business development, sales, or a similar role, preferably in a B2B environment.

Proven track record of achieving sales targets and driving business growth.

Strong interpersonal and communication skills, with the ability to build rapport and effectively engage with clients at all levels.

Excellent negotiation and presentation skills, with the ability to influence and persuade key decision- makers.

Proficient in using CRM software and other sales tools to manage leads, track sales activities, and generate reports.

Self-motivated and target-driven, with the ability to work independently and as part of a team.

Strong analytical and problem-solving abilities, with a strategic mindset and the ability to identify opportunities for growth.

Flexibility to travel as required for client meetings, conferences, and industry events. Knowledge of the IT Industry & Market is a plus.

What we are looking for?

• At least 3 years of experience of development on full-stack applications
• Experience with usage of NoSQL databases like MongoDB
• Familiarity with SQL and RDBMS Systems
• Experience in creating applications with NodeJS and MERN stack
• Experience with developing frontend interfaces using React framework
• Experience in creating responsive frontend applications
• Able to use versioning systems like Github or Gitlab
• Understanding of basic tools provided by AWS and their configuration
• Understanding of Unix bases operating systems, ability to configure them for optimum usage
• Experience in basic command-line utilities and shell scripting language
• Understanding of rest API implementation
• Ability to script quickly with Python for writing ad hoc jobs

What you will be working on?

• Leading a team of engineers
• Working on creating performant and fault-tolerant systems which are scalable
• Design, build and maintain high performance, reusable, and reliable Typescript code
• Effectively work with product to gather requirements, gain a deep understanding of use cases and business needs, and translate into design and implementation.
• Maintain code integrity and organization.
• Manage basic DevOps related to CI/CD
• Creating secure systems
• Lead other junior developers
• Define optimal and minimal architecture to achieve product requirements