
Tech Support Engineer
Job Description
Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.
To meet the qualifications specified:
1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.
2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.
If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.
Roles and Responsibilities
Technical Expertise:
Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.
Customer Support:
Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.
Documentation and Reporting:
Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.
Quality Assurance:
Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.
Communication Skills:
Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:
Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.
Compliance and Security:
Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.
Required Skill Set:
MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.

About Infinx Healthcare
About
Company social profiles
Similar jobs
Job Role: Sales Consultant (Outbound Process)
Location: Noida, Uttar Pradesh | Employment Type: Full-Time
About the Role
We are seeking an experienced Sales Consultant (Outbound Process) to drive revenue growth by engaging with potential clients, managing the full sales cycle, and achieving defined targets. The role involves handling qualified leads from the Telemarketing team, making outbound calls (dialer/manual), and ensuring seamless agreement signings.
Key Responsibilities
- Convert qualified leads into successful closures through outbound calls.
- Manage end-to-end sales processes, including agreement formalities.
- Build and maintain strong client relationships with timely follow-ups.
- Consistently achieve sales targets and report on performance.
Qualifications
- Minimum 12th pass; graduates preferred.
- At least 1 year of outbound sales experience in the US market.
- Strong communication, negotiation, and client-handling skills.
Work Schedule
- US EST working hours (with Daylight Saving adjustments).
- Flexibility to work weekends as required.
Compensation & Benefits
- Salary: Up to ₹42,000 per month + performance-based incentives.
- Complimentary two-way cab service (within 30 km) or ₹3000 travel allowance.
- Annual increments, appraisals, and growth opportunities.
- Supportive and collaborative work environment.
JOB LOCATION : India (Remote/Hybrid | Travel as required) EXPERIENCE : 5–8 Years
ROLE TYPE : Individual Contributors
REPORTING TO: Director of Sales
WORK TIMINGS : 6 PM to 2 AM IST
Responsibilities:
● Proactively identify and hunt for new business opportunities in the US market through inteligent prospecting across email, LinkedIn, cals, referrals, and other modern outreach channels.
● Research target accounts and inbound leads using AI-powered tools, market signals, and business data to identify pain points, opportunities, and decision-makers.
● Craft highly personalized and thoughtful outreach messages that resonate with prospects and initiate high-quality conversations.
● Conduct discovery cals to deeply understand client chalenges and tailor offerings accordingly.
● Build and maintain a healthy pipeline of qualified opportunities with weekly and monthly metrics.
● Own the sales process from initial contact to deal closure, working closely with pre-sales and delivery teams for solutioning.
● Stay updated with industry trends, buyer behavior, and emerging technologies to steer inteligent conversations.
● Maintain CRM hygiene, regularly update outreach activity and pipeline stages, and report on progress.
● Travel occasionaly to meet clients, attend events or conferences (mainly in the US).
Must-Have Skills :
● 6–10 years of proven experience in B2B technology services sales—preferably in enterprise application development, custom software, or digital transformation.
● Prior experience in seling to US-based clients from India is a must.
● Strong consultative sales skils with the ability to navigate complex enterprise environments and influence senior decision-makers.
● Tech-savvy with hands-on experience using tools like LinkedIn Sales Navigator, Apolo/ZoomInfo, HubSpot/CRM, AI email assistants, and sales automation platforms.
● Highly inteligent with excelent communication skils, strategic thinking, and an ability to ask the right questions.
● Self-driven and outcome-oriented with a strong sense of ownership.
● Wilingness to travel when required for on-site client meetings or trade show
Good to Have Skills:
● Exposure to key industries like Manufacturing, Healthcare, or BFSI.
● Familiarity with modern sales enablement tools and AI-driven prospecting platforms.
● Prior experience working in a startup or fast-growth environment.
Include Database Development Using T-SQL On MS SQL Server API Development Using ASP.Net WEB API And C# Front-End Development Using ANGULAR (TypeScript) Or JavaScript Frameworks R & D For Available Solutions And 3rd Party API Integrations Comparative Analysis Of Different Approaches And Finding Optimal Solutions Documentation, Writing Blog Supporting Existing Applications In SQL, ASP.NET WEB API, C#, Angular Or TypeScript SKILLS Expert Knowledge Of C#, .Net And MS SQL ANGULAR Experience Would Be A Huge Plus Ability To Work Independently Proficient Understanding Of Web Markup, Including HTML 5/CSS 3 Proficient Understanding Of Client-Side Scripting And JavaScript Frameworks (Angular, JQuery, React, Vue) Excellent English Communication, Presentation, And Interpersonal Skills Time Management And Organizational Skills Education Bachelor’s Or Master’s Degree In Computer Engineering Or Relevant Field Students Working Towards Their Degree And With Sufficient Experience Will Be Considered. Qualifications-BCA, BE/B.Tech(Information Science/Technology (IS/IT)), MCA, ME/M.Tech(Information Science/Technology)
- Contacting potential clients to establish rapport and arrange meetings.
- Planning and overseeing new marketing initiatives.
- Researching organizations and individuals to find new opportunities.
- Increasing the value of current customers while attracting new ones.
- Finding and developing new markets and improving sales.
- Attending conferences, meetings, and industry events.
- Developing quotes and proposals for clients.
- Developing goals for the development team and business growth and ensuring they are met.
- Training personnel and helping team members develop their skills.
MTX Group Inc. is seeking motivated Project Managers to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform, mavQ, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The mavQ Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.
Eligibility:
- 7-12 Years of Project Management experience
- PMP certification is a must
- Prince2 / CSM is preferred.
Responsibilities:
- Customer facing role & owns the entire project lifecycle from initiation through closure by establishing a project plan & milestones
- Monitors and manages project financials, scope, and schedule to ensure the project stays on track for assigned client projects
- Drives the implementation of high-quality cloud solutions by closely engaging with all project team members (Tech Leads, Business Analysts, Developers, QA, etc)
- Acts as a primary day-to-day point of contact for the client and the operational aspects of the project
- Facilitates or co-leads with customer project manager on regular status meetings with the project team, sponsors, and all stakeholders
- Generates and distributes weekly status reports to various stakeholders at various forums
- Prepare weekly financial summary and take care of management reporting to track cost and ensure the financial health of the project
- Proactively identify and manage issues/risks throughout the project
- Provides mentoring and guidance to project team members
- Manage project dependencies, represent project in a various cross-project forum
- Procure project team; establish necessary team procedures
- Participates actively in CoEs, Discussion forums, advocates the use of MTX best practices
What you will bring:
- Any recognized Project Management Certification as mentioned in eligibility criteria.
- Hands-on experience in delivering/leading a project delivery
- Expertise in using project management tools like Smartsheets, Lucid charts, Google Apps, MS Office, etc
- Hands-on experience of various software delivery methodologies like Agile, Scrum, Waterfall, etc
- Hands-on experience of basic data tools like Excel, Google Sheets etc
- Understanding of various project contract types like time and material, fixed-price, etc.
- Flexibility to support and meet onshore client expectations
- Should be able to work and support clients located in EST time zones
What we offer:
- Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
- Sum Insured: INR 5,00,000/-
- Maternity cover upto two children
- Inclusive of COVID-19 Coverage
- Cashless & Reimbursement facility
- Access to free online doctor consultation
- Personal Accident Policy (Disability Insurance) -
- Sum Insured: INR. 25,00,000/- Per Employee
- Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
- Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
- Temporary Total Disability is covered
- An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver benefit
- Monthly Internet Reimbursement of upto Rs. 1,000
- Opportunity to pursue Executive Programs/ courses at top universities globally
- Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others
***
Roles and Responsibilities
- Managing Availability, Performance, Capacity of infrastructure and applications.
- Building and implementing observability for applications health/performance/capacity.
- Optimizing On-call rotations and processes.
- Documenting “tribal” knowledge.
- Managing Infra-platforms like Mesos/Kubernetes,CICD,Observability (Prometheus/New Relic/ELK),Cloud Platforms (AWS/ Azure),Databases,Data Platforms Infrastructure
- Providing help in onboarding new services with production readiness review process.
- Providing reports on services SLO/Error Budgets/Alerts and Operational Overhead.
- Working with Dev and Product teams to define SLO/Error Budgets/Alerts.
- Working with Dev team to have in depth understanding of the application architecture
and its bottlenecks.
- Identifying observability gaps in product services, infrastructure and working with stake
owners to fix it.
- Managing Outages and doing detailed RCA with developers and identifying ways to
avoid that situation.
- Managing/Automating upgrades of the infrastructure services.
- Automate toil work.
Experience & Skills
- 6+ years of total experience
- Experience as an SRE/DevOps/Infrastructure Engineer on large scale microservices and infrastructure.
- A collaborative spirit with the ability to work across disciplines to influence, learn, and
deliver.
- A deep understanding of computer science, software development, and networking principles.
- Demonstrated experience with languages, such as Python, Java, Golang etc.
- Extensive experience with Linux administration and good understanding the various
linux kernel subsystems (memory, storage, network etc).
- Extensive experience in DNS, TCP/IP, UDP, GRPC, Routing and Load Balancing.
- Expertise in GitOps, Infrastructure as a Code tools such as Terraform etc.. and
- Configuration Management Tools such as Chef, Puppet, Saltstack, Ansible.
- Expertise of Amazon Web Services (AWS) and/or other relevant Cloud Infrastructure
solutions like Microsoft Azure or Google Cloud.
- Experience in building CI/CD solutions with tools such as Jenkins, GitLab, Spinnaker,
Argo etc.
- Experience in managing and deploying containerized environments using Docker,
Mesos/Kubernetes is a plus.

- Bachelors degree in Computer Science, Software Engineering, or a related discipline
- Experience working in an IT environment
- Experience developing with C#, C++, or other object-oriented platforms
- 2+ years of web application development
- Skill for writing reusable libraries
- Hands-on experience in ASP.Net, MVC, Restful services, Web API
- Experience in .Net Web API
- Strong understanding of object-oriented programming
- Strong knowledge of C# programming
- Ability to troubleshoot problems independently. Good analytical and problem-solving skills
- Familiar with various design and architectural patterns
- Strong Knowledge in Microsoft SQL Server scripts and Stored procedures
- Exposure to Agile Software Development Life Cycle
- Experience implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools such as GIT
- Experience in Service-based architecture
Objective of the Role:
We are here to build a world-class tech organization with elite engineers and change-agents who would spearhead this change. Currently, we are looking for engineers who are skilled, passionate, driven and a wee bit crazy (yes, crazy works!) to join our tribe. The current position is for the supply chain teams and our primary focus is on scale and cost optimization. The small tweaks you make, the processes you alter, experiments you run and the business decisions you drive will have reverberating effects on our ability to add value to our customers and keep them coming back for more.
Role & Responsibilities
- Design and build the system which enables the logistics team to store and deliver 15 million products per month to customers across 20 cities in India
- Work on the vision, roadmap, and processes that make customer delivery experience more delightful
- Work across teams to design a platform that scales and is flexible enough for various kinds of future scenarios
- Work on optimizing the whole logistics supply chain from warehouse to customer
- Innovate to improve the efficiency of the existing supply chain systems
Desired skills & abilities: - 3-6 years of experience in software development
- B.Tech. / B.E. degree in Computer Science or equivalent software engineering degree/experience
- Experience in architecture and system design 2Experience in running high performance distributed systems
- Understanding and implementation of security and data
- Highly experienced in back-end programming languages like Python, Java, JavaScript
- Experience with cloud message APIs and usage of push
- Knowledge of code versioning tools such as Git, Mercurial or SVN
- Solid experience in software development practices
- Ability to mentor and manage teams
- Exposure to Agile/Scrum and Design thinking approaches
Company Introduction
https://polyglots.io">Polyglots is a young and innovative software development agency located in Pune, India. Our expertise is to build highly scalable applications and infrastructure solutions for our partners and budding startups.
We provide end-to-end solutions ranging from cloud architecture to backend services and modern frontend development. We leverage agile methodologies, software life cycle best practices and cutting edge technology to deliver perfect solutions reflecting our passion for software development.
We care about our company culture and invest in people to create the best teams of highly skilled developers.
Job Description
We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
Responsibilities
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Design mobile-based features
- Collaborate with other team members and stakeholders
- Stay up-to-date on emerging technologies
Skills And Qualifications
- Proficient understanding of web markup, including HTML5, CSS3
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of client-side scripting and JavaScript. Familiarity with ES6 or Typescript would be a plus.
- Good understanding of Angular or React.
- Good understanding of asynchronous request handling, partial page updates, AJAX and Rest APIs.
- Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as Git / Mercurial / SVN.
- Working knowledge of server side technologies is a plus








