
Tech Support Engineer
Job Description
Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.
To meet the qualifications specified:
1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.
2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.
If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.
Roles and Responsibilities
Technical Expertise:
Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.
Customer Support:
Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.
Documentation and Reporting:
Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.
Quality Assurance:
Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.
Communication Skills:
Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:
Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.
Compliance and Security:
Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.
Required Skill Set:
MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.

About Infinx Healthcare
About
Company social profiles
Similar jobs
We’re building the future of AI-powered sales enablement.
PitchSense AI is a flagship product within our portfolio of AI-driven Sales and Marketing solutions.
We blend conversational intelligence, generative AI, and behavioural analytics to help people master persuasion through real-time AI simulations.
Why PitchSense AI
Working here means joining a small, fast-moving team that lives at the frontier of applied AI.
You’ll:
- Build in a high-pace, high-learning environment where ideas ship fast.
- Tinker with cutting-edge AI tools, agents, and large language models (LLMs) daily.
- Prototype novel ways to combine speech, emotion, and reasoning into human-like training experiences.
- Learn across multiple domains — engineering, design, analytics, and product.
- Work directly with the founding team on problems no one has solved before.
This is not routine work — it’s an opportunity to shape entirely new experiences in human-AI interaction while growing faster than you ever have before.
Stack: Next.js · TypeScript · NestJS · Prisma · PostgreSQL · AWS · OpenAI · AISDK · AI Agents · RAG · ElevenLabs
Culture: Ownership · Velocity · Craftsmanship
SDE II
Location: Gurgaon
Experience: 2–4 years | Type: Full-time | Reports to: CTO
Responsibilities
- Architect and scale multi-tenant systems for AI training and analytics.
- Design clean APIs and optimise data models for speed and resilience.
- Mentor junior engineers and uphold engineering best practices.
- Enhance caching, monitoring, and infrastructure reliability on AWS.
- Integrate AI-based code reviews to maintain quality and velocity.
Requirements
- 2–4 years of full-stack or backend experience.
- Expertise in TypeScript, Node.js, PostgreSQL, React/Next.js.
- Comfortable owning modules from design to production.
Bonus
- Experience with AI model integration or speech intelligence.
- Exposure to Prisma ORM, CI/CD, and monitoring tools.
Developer Tools & Workflow
Every engineer and designer at PitchSense AI uses modern, AI-augmented tools to move fast and ship better.
Tools
- Cursor IDE
- Claude Code
- AWS (Lambda, ECS, RDS, S3)
- AI-based Code Reviews
- MagicPath
- Figma AI
Workflow Highlights
- Continuous deployment via GitHub Actions / AWS Pipelines.
- PR preview environments for instant testing.
- AI-driven code review loops for rapid iteration.
- Cross-disciplinary culture - work across frontend, backend, DevOps, and design.
Culture & Perks
- Ownership from day one - every role is founding-level.
- High-performance, meritocratic culture - growth based on impact, not tenure.
- Cross-discipline learning - explore code, design, and infrastructure alike.
- MacBook for work and premium tooling.
- Annual offsite for alignment and collaboration.
- Competitive compensation and ESOPs for core hires.
- Direct mentorship from the CTO and founding team.
- Real impact - reshape how humans learn to sell, speak, and persuade through AI.
About Us:
Tradelab Technologies Pvt Ltd is not for those seeking comfort—we are for those hungry to make a mark in the trading and fintech industry. If you are looking for just another backend role, this isn’t it. We want risk-takers, relentless learners, and those who find joy in pushing their limits every day. If you thrive in high-stakes environments and have a deep passion for performance driven backend systems, we want you.
• We’re looking for a Backend Developer (Python) with a strong foundation in backend technologies and a deep interest in scalable, low-latency systems.
• You should have 3–4 years of experience in Python-based development and be eager to solve complex performance and scalability challenges in trading and fintech applications.
• You measure success by your own growth, not external validation.
• You thrive on challenges, not on perks or financial rewards.
• Taking calculated risks excites you—you’re here to build, break, and learn.
• You don’t clock in for a paycheck; you clock in to outperform yourself in a high-frequency trading
environment.
• You understand the stakes—milliseconds can make or break trades, and precision is everything.
• Develop and maintain scalable backend systems using Python.
• Design and implement REST APIs and socket-based communication.
• Optimize code for speed, performance, and reliability.
• Collaborate with frontend teams to integrate server-side logic.
• Work with RabbitMQ, Kafka, Redis, and Elasticsearch for robust backend design.
• Build fault-tolerant, multi-producer/consumer systems.
What We Expect:
• 3–4 years of experience in Python and backend development.
• Strong understanding of REST APIs, sockets, and network protocols (TCP/UDP/HTTP).
• Experience with RabbitMQ/Kafka, SQL & NoSQL databases, Redis, and Elasticsearch.
• Bachelor’s degree in Computer Science or related field.
- Job Title:- Sales Manager
- Exp:- 2yr to 4yrs
- Location:- C.G Road, A’bad
- No. of Days Working:- 6 Days
Key Skill:-
- Recruit the insurance sales advisers from your own network who would represent and sell Life Insurance products in the market.
- Training the sales advisers on products and sales to meet business targets.
- Fix customer appointments and visit potential customers for new business.
- Make the customer understand about the various benefits available in the plan check whether it meets with the customers requirements.
| Must have | Hands-on experience of a minimum 3-5 Years in the development of scalable and extensible systems using Java. Hands-on experience into Microservices. Experience into frameworks like Spring, Spring MVC, Spring Boot, Hibernate etc. Good working exposure into any Bigdata Technologies like Hadoop, Spark, Scala etc. Experience into Jenkins, Maven, Git. Solid and fluent understanding of algorithm and data structures. Excellent software design, problem-solving and analytical skills. |
| Good to have | Candidates graduated from Good schools like IIT's, NIIT's, IIIT's (Preferred). Excellent Communication Skills Experience in Database technology such as SQL & No SQL. Good understanding of Elastic Search, Redis, Routines Sync & Async |
Job Summary:
Job Description Combine your passion for technology, healthcare, and communications as an HCS Web/React UI Software Engineer. You will develop and improve our software workflow control systems through the full software development cycle from design to maintenance, while improving hospital communication and performance. This role will work on re-engineering existing applications into the SAAS model using state of the art technologies.
Primarily responsible for technical leadership, support, and guidance to local engineering teams, ensuring that projects are completed safely, efficiently, and within budget as well as overseeing the planned maintenance programs of facilities.
Key Responsibilities:
• Oversee and coordinate all facilities management and project activities, including maintenance, renovation, and remodeling projects.
• Lead and manage facility-related projects, such as renovations, expansions, or relocations. Develop project plans, allocate resources, set timelines, and monitor progress to ensure successful completion within budget and schedule.
• Oversee relationships with external vendors, contractors, and service providers. Negotiate contracts, monitor performance, and ensure compliance with agreed-upon terms and service level agreements.
• Identify and implement best practices in facilities management. Ensure facilities comply with all relevant codes, regulations, and health and safety standards. Stay updated on changes in regulations and implement necessary changes to maintain compliance.
• Oversee facilities planned maintenance programs.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Lead and oversee engineering projects within the Dubai & Northern Emirates region.
• Prepare financial reports and forecasts for management review.
• Identify and mitigate project risks and issues.
• Ensure compliance with environmental, health, and safety regulations.
• Generate progress reports, status updates, and other project-related documentation as required.
• Ensure that all project deliverables are of the highest quality, and that they meet the requirements of the project scope.
Qualifications:
• Bachelor's Degree in engineering or related fields.
• Engineering qualifications in Electrical or HVAC disciplines will be an advantage.
• 5 - 10 years of experience in Engineering in Healthcare setup or a similar field.
• Strong analytical and problem-solving skills.
• Must have hands-on experience in hospital systems.
• Ability to think critically and maintain a high level of confidentiality.
• Must be willing to participate in crisis management at facility level.
• Strong interpersonal, verbal, and written communication skills.
• Familiarity with project management software.
Hey there, creative whiz!
We're on the lookout for a talented Junior Graphic Designer to add some visual magic to our team.
Here is what you will be doing 👇
- Will be responsible to design creatives for upcoming app events, collaterals, offline marketing, social media layouts
- Must be able to create a meaningful design keeping consistency across all designs as per brand guidelines.
- Would need to design creatives that denote functionality
- Be regularly updated on the latest design trends and share inputs on improving design tonality/ language for the brand
- Must assure timely delivery of all campaigns.
- Illustrating concepts by designing examples of art arrangement, size, type size, and style and submitting them for approval.
- Coordinating with art services, web designers, marketing, printers, and colleagues as necessary.
- Contributing to team efforts by accomplishing tasks as needed.
- Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Photoshop, Illustrator, and After effects.
- Review final layouts and suggest improvements when necessary.
- Someone who understands Brand Identity, Branding
- Bonus Points if has an understanding of animation on Aftereffects / Can make small basic videos and GIFs
Qualifications
- Bachelor’s degree in graphic design or a related field.
- Minimum 1 year of experience as a graphic designer or in a related field.
- Demonstrable graphic design skills with a strong portfolio.
- Proficiency with required desktop publishing tools, including Photoshop, InDesign and Illustrator.
- A strong eye for visual composition.
- Effective time management skills and the ability to meet deadlines.
- Able to give and receive constructive criticism.
- Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
- Experience with Adobe Photoshop, Illustrator, After-effects, and other relevant software.
Having and Hands on experience in the particular Domain.
– JavaScript, jQuery, Angular, React/Redux, Backbone
– RSpec, Capybara, Factory Girl
– Resque, Sidekiq
– Elasticsearch, Sphinx
– Deploy with Capistrano, Mina or Heroku
– Chef, Amazon Web Services
– PostgreSQL, MongoDB, Redis, Memcached
– Active Admin
– Spree, LocomotiveCMS
– REST API
– Coffescript, HAML, SASS, LESS










