
Tech Support Engineer
Job Description
Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.
To meet the qualifications specified:
1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.
2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.
If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.
Roles and Responsibilities
Technical Expertise:
Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.
Customer Support:
Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.
Documentation and Reporting:
Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.
Quality Assurance:
Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.
Communication Skills:
Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:
Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.
Compliance and Security:
Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.
Required Skill Set:
MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.

About Infinx Healthcare
About
Company social profiles
Similar jobs
Position: Operations Coordinator
Designation: Coordinator
Experience: 0–1 Years
Location: Thane, Mumbai
Job Overview
We are seeking an enthusiastic and detail-oriented Operations Coordinator to join our team. This entry-level role is ideal for fresh graduates looking to build a career in operations and administration. The candidate will assist in day-to-day operational activities, coordinate between teams, and ensure smooth workflow across departments.
Key Responsibilities
- Assist the operations team with daily administrative and operational tasks.
- Support scheduling, documentation, and record management.
- Track project timelines, deliverables, and progress updates.
- Maintain and update data accurately in spreadsheets and internal systems.
- Prepare reports, MIS, and presentations using MS Excel and other tools.
- Coordinate communication across departments to ensure seamless operations.
- Follow company policies, procedures, and operational guidelines.
- Identify opportunities for process improvements and suggest efficiency enhancements.
Qualifications
- Fresh graduate in Management, Commerce, or a related field.
- Strong organizational and multitasking abilities.
- Good verbal and written communication skills.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Proactive attitude with a willingness to learn and grow.
Key Competencies
- Attention to detail
- Time management
- Adaptability and flexibility
- Team player with a positive attitude
About Company
Our client is the worlds largest media investment company and a global digital transformation agency with 1200 employees across 21 nations. They support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels
About The Role
· Provide support on Campaign Measurement, Brand Lift studies, Reporting and other data needs (ingestion, cleaning, delivery etc.)
· Code in SQL, Python to create reports and build dashboards.
· Use Bigquery, Python, Datalab (GCP) and automate recurring workloads to improve efficiency
· Maintain underlying data infrastructure and troubleshoot data issues
· Generate meaningful insights from data using advanced analytics/statistical techniques and create dashboards and presentations for wider teams.
· Liaise closely with clients (internally and externally) on projects and work with key stakeholders to assess project needs and ensure best-in-class work is being delivered.
A bit about yourself
· 0-2 years of experience required
· Programming skills in SQL, Python/R
· Logical thinking and problem solving skills
· Strong communication skills (verbal & written)
· Adherence to quality & ability to plan & prioritize the work
· Passionate about data analysis, ability to troubleshoot data anomalies, pulling data from several sources, integrating it to create data layers
· Experience in applying big data, statistics, analytical techniques and technology to solve client problems will be plus
· Experience in creating dashboards, reports, presentations and finding insights, and strong business acumen to provide actionable strategic recommendations will be plus.
Required Skills and Experience:
Proficient in Java (Java 8 and above), with a strong understanding of object-oriented programming.
Knowledge in the trading domain, including familiarity with trading systems and protocols.
Strong skills in SQL and PL/SQL for database management and query optimization.
Hands-on experience with Linux and Windows operating systems for application deployment and maintenance.
Proficiency in scripting languages (e.g., Bash, PowerShell, or similar).
Knowledge of Python programming for auxiliary development and analytics tasks.
Familiarity with multithreading, concurrency, and low-latency application development.
Experience with CI/CD pipelines, version control systems (e.g., Git), and deployment workflows.
Roles & Responsibilities :
· To lead team from front to all the software developers including Interns at b+m India office
· To upgrade and guide to the entire software developers team with technical solutions and updated technologies from time to time .
· Participate in the complete lifecycle of projects from inception to deployment to value delivery.
· Developing best practices to ensure that all projects are delivered on-time, within scope of work.
· Create a project Management calendar for fulfilling each goal and objective. Developing and monitoring project plans, project schedules, working hours and ensuring project deadlines are met.
· Escalate all obstacles that cannot be dealt with promptly that could result in project delays.
· Communicate project status and key issues to stakeholders on a regular basis.
· Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects (if needed).
· Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.
· Delegate project tasks based on requirement to the team members' , individual strengths, skill sets, and as per their experience levels.
· Attend seminars and training as required improve & maintain proficiency (if needed).
· Perform other software development related duties like,
Software development in C# with MS Visual Studio, Developing and designing GUIs in WPF.
Source code development for libraries (.dll), e.g. for data exchange
Creating standard interfaces via web service and OPC UA
Connecting MS SQL database systems for secure data transfer.
Creating VR and AR applications in Unity
Nucleus – Senior Solutions Specialist
Location: Noida
Primary Responsibilities
Ability to communicate Value Proposition of Nucleus' Lending Product solutions to Banks and Financial Institutions
Be responsible to incubate the solution to BFSI client as per Nucleus' lending product fitment
Business/System Analysis, Solutions Designing & Pre-Sales
Support with functional scoping of RFPs, RFIs and Opportunities
Imparting trainings and demos to Prospects, Clients, Internal Teams, Sales teams, Channel Partners and Analysts
Expectation from the Role
Ensuring customer satisfaction by pitching right solutions, showing and explaining value of products to clients, requirement to product mapping
Basic knowledge of Retail/Corporate Lending domain
Willingness for Overseas and Domestic travel for client meetings, demos and Proof of Concepts (Post Covid)
Desired for the Position
Good command over written and verbal communication in English
Knowledge of Lending life cycle
Well-groomed/presentable
Good at interpersonal skills
Stakeholder management
Agile
Experience: 6 yrs plus
|
Notice period : immediate or woithin 15 days
Skills required :
PHP, Cordignito, Laravel, SQL, Oops concept, strong logical thinking.
At Cypherock,
We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We are a mission-driven team having worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, etc.
As an early engineer at Cypherock you may:
● Implement protocols that empower millions over the world
● To ship global products that increase the adoption of decentralized currencies
● Work on World's first products. Yes! we are one of the few Indian companies building for the World from India
● Get inspired to create breakthrough technologies
Requirements:
● Experience in MEAN stack and writing Python scripts. React dev skills are a must. Experience with the Electron framework for desktop app development will be a plus
● Experience working in remote teams
● Excellent code documentation and communication skills
Responsibilities and Duties
1.Create, categorize and refine keyword lists to create a comprehensive campaign that drives qualified visitors to our site
- Perform management of PPC accounts on Google AdWords, Yahoo, Bing, and other search platforms for a variety of clients.
- Assist in the maintenance and monitoring of keyword bids, budget caps, and other important account metrics.
- Create online banner adverts and oversee pay per click (PPC) ad management
- Track and analyze website traffic flow and provide regular internal reports
- Manage and maintain updates for keyword lists.
- Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting,
display network, and other facets of paid search in accordance with client goals.
- Familiarity with Google Adwords reporting interface
Job Requirements:
- Experience in Search Engine Optimizations (SEO) Search Engine Marketing (SEM) and Paid Search (PPC).
- Proficiency in MS Office
- Experience working with AdWords and Bing Ads
- AdWords certification required
- Ads 360 experience (previously Double-click Search)
- BS/BA degree preferred
- Agency experience preferred
- High proficiency with Google Analytics, Bing Analytics, and other website analytics software

Technical Skills to work with http://asp.net/">ASP.NET Web Forms(2) & MVC(1), Win Forms, WCF/Web API, C#, JavaScript & JQuery, Stored Procedures (SQL Server/MySQL), HTML, CSS, IIS
- Ability tounderstand requirements by reading Business Requirement Documents(BRD), Functional Requirement Documents(FSD)
- Capability to visualize and document functional requirements into technical implementations using technical documentation and unit test cases
- Ability to code technical implementations based approved technical designs
- White box testing (unit test)
- Ability to communicate regarding work related verbal and written
- Other required soft skills to work in a team.
- Ability to guide junior developers technically.








