Tech Support Engineer
Job Description
Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.
To meet the qualifications specified:
1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.
2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.
If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.
Roles and Responsibilities
Technical Expertise:
Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.
Customer Support:
Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.
Documentation and Reporting:
Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.
Quality Assurance:
Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.
Communication Skills:
Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:
Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.
Compliance and Security:
Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.
Required Skill Set:
MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Infinx Healthcare
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ABOUT COMPANY- We started this journey of recruitment and staffing in 2017 and did plenty of successful recruitments till now. We have trained, hired, and placed many candidates successfully.
If You want to get flexibility of working from home and you have good communication skills, dedication towards your work and responsibility - apply for Job with us.
Designation: Accountant
Location: Work From Home
Working Days: 6 (Mon-Sat)
Flexible Base of Working-8-9 Hours a day
Salary-15k-20k
Roles and Responsibilities:-
- Basic Knowledge of GST & TDS
- Expertise in accounting, compliance, GST, and taxation.
- Proficiency in Zoho Books, Tally, and Excel is required
- Should manage a team, ensuring accurate financial reporting and compliance with regulatory standards.
MUST HAVE-
ZOHO,TALLY,EXCEL
BDM - Business Development Manager -
Job Summary:
Our growing company is in need of an experienced and resourceful Business
Development Manager to develop, implement and manage growth opportunities in
existing and new IT Markets. We’re searching for professionals that have a solid
track record of creating long-term value for organizations.
Expected Qqualities -
1. Experience in proposal writing
2. Confident enough to do international Client Communication using emails,
chat, audio and video call, Skype call
3. Knowledge of Hubspot CRM.
4. Excellent expertise in Sales for the projects as IT Services, Web and software
Services, Website designing, PHP Development, iPhone and Android mobile
application etc. to clients.
5. Good working experience in effort estimation, client follow up, proposal
writing.
6. Knowledge of market research, sales and negotiating principles
7. Excellent communication/presentation skills and ability to build relationships
8. Analytical and time-management skills
9. Up selling and cross selling skills
10. A flexible work schedules
Responsibilities
1. To identify profitable business opportunities based on the analysis of
potential profit margins, timescales, and competition
2. To develop and maintain a lead generation plan
3. To deliver a continuous pipeline of qualified opportunities through various
prospecting means including research, networking, cross-selling, cold
calling, exhibitions, partnerships etc.
4. Responsible for costing, negotiations, follow up & requirement gathering.
5. To negotiate contracts / SLAs that achieve company objectives
6. Offer account management support to the senior sales team for existing
accounts
7. To ensure the highest possible conversion rate of new leads into confirmed
new business
8. To identify and report on market trends, competitor activity, customer
demand, buying process developments and other relevant market intelligence
9. CRM Management
Additional Skills:
- Strong communication and IT fluency
- Creative talents and the ability to solve tough problems
- In-depth knowledge of the industry and its current events
- The ability to handle pressure and meet deadlines
- Skill in prioritizing and triaging obligations.
- Attention to detail
- Excellent time management and organization.
Java
Spring BootExperience Required: 5 -10 yrs.
Job location: Sec-62, Noida
Work from office (Hybrid)
Development Platform: Backend Development- Java/J2EE, Struts, Spring, MySQL, OWASP
Job Brief:
Requirements:
· 5+ years of experience in developing distributed, multi-tier enterprise applications, APIs.
· Fully participated in several major product development cycles.
· Solid background in design, OOP, object, and data modelling.
· Deep working knowledge of Java, Struts,Spring, Relational Database.
· Experience in design and implementation of service interface and public APIs.
· Actively involved/writing codes in current project.
· Development knowledge and experience of working with AWS, Azure etc. will be an added plus.
· Clear Understanding and Hands on experience on OWASP Top 10 Vulnerability standards like XSS, CSRF, SQL injection, session hijacking, and authorization bypass vulnerabilities.
· Find and resolve the security concerns on the product/application.
· Good Documentation, reporting, Strong communication, and collaboration skills with various levels of executives from top management to technical team members across the organization.
· Strong self-starter who can operate independently.
NodeJS (Node.js)
MongoDB
Express
Javascript• Bachelor’s degree in Computer Science or IT related field
• 4-6 years of experience working across different product domains in a product development/engineering role
• Good communication skills necessary to manage business requests and work with different teams across differ-
ent geographies and time-zones; experience working with remote and distributed teams will be an added ad-
vantage
• Hands-on working knowledge and experience is requiredin:
a. JavaScript, Typescript, NodeJS (Express, NestJs, etc.)
b. Experience working in GCP or AWS or Azure
c. Experience working in Containers & Unix Platforms
d. Relational Databases (PostgreSQL, MySQL, SQL, etc.)
e. Agile Methodologies (Scrum, TDD, BDD, etc.)
f. Understanding of Microservices Architecture, Domain Driver Design, Test Driven Development and
Secure Design patterns and architecture is a must
g. Data Structures and Algorithms using Javascript, Typescriptand/or other Programing Languages
h. Strong organizational skills
i. Agile Methodologies (Scrum, TDD, BDD, etc.)
• Experience with several of the following tools/technologies is desirable:
a. GIT (Bit Bucket, Gitlab, etc.), Jira, Gradle, Maven, Jenkins, SharePoint, Eclipse/IntelliJ.
b. Design Patterns and implementing the Design Patterns
c. Development of Complex Application and System Architectures
d. NoSQL Databases (Redis, Mongo, etc.)
e. Full stack development
f. Experience working with CI/CD pipelines with for example GitHub Actions.
• Knowledge of the following technologies is a plus:
a. Other Programming Languages (Java, Python, etc.)
b. Continuous Integration and Continuous Delivery Tools like Jenkins, Git, etc.
c. Secure Development based on OWASP standards
Ruby on Rails (ROR)
Ruby
GitWe are looking for 4-5years relevant Experience-ROR.
Job accountability:
• Write effective and scalable code in Ruby Build back-end components for web applications
• Test applications for performance, responsiveness and security
• Review and debug junior developers’ code
• Integrate data storage and data processing solutions
• Build, install and share gems and plugins
• Create automated test scripts
• Improve and maintain applications after deployment
• Coordinate with team members who work on different layersof infrastructure
Role requirements:
• Experience with support of high-availability, high-performance,customer-facing web applications
• Expert in configuring and deploying multiple rails applications quickly
• Experience with collaborative code development in small agile teams and managing releases (Git, Continuous Integration, Capistrano)
• Experience building internal and external APIs and RESTful web services
• Strong foundation in Database ( MySQL / Postgres )
• Outstanding understanding of software design and architecture
• Should have knowledge on Micro Services.
It will be good if you also have :
Worked in a web startup before and been part of the core
development during high growth phase. Practical experience with building scalable, high availability and
high performance systems.
Hands-on background with agile development practices includingtest driven development and scrums Contributed to open source projects on Github Familiarity with a variety of programming languages and development tools Worked on Any Tech Upgradations
Leadership● A proven track record of successful paid marketing campaigns
● In-depth knowledge of the various paid marketing channels and technologies, including paid search,
retargeting, social network advertising (Facebook, Twitter, LinkedIn, Pinterest, and more), and content
distribution and placement networks
● Hands-on experience in handling marketing budgets and forecasting/reporting results
● Outstanding communication, presentation and leadership skills
● Flexible working in US Shift hours from time to time
HTML/CSSSEO
Execute search engine optimization tactics, including ongoing evaluation of keywords, content, campaign performance tracking, and link building.
Continually evaluate and improve the effectiveness of campaigns through keyword ranking, geo-targeting, conversion rates, search engine referrals, site traffic and backlinks
Hands-on experience in Google Ads, Facebook Ads & Other Native Ads, measure & report performance of all Search Engine Marketing campaigns.
Experience in working with overseas clients.
SEM
Digital Advertising experience in the industry.
Manage the strategy and setup all paid campaigns in Google AdWords, Bing Ads, and others.
Hands-on experience in creating Results driving ads, expand keyword coverage, develop compelling ad copy, implement bid management strategies, Daily monitoring & Ad optimization.
Track, measure and analyze all initiatives to report on SEM ROI.
Should be good at new scaling-up opportunities keyword/search queries, new targeting methods
Qualifications and Skills
Proven experience as SEO & SEM Executive.
In-depth knowledge of the various paid marketing channels and technologies, including paid search (Google AdWords), retargeting, Facebook Ads, Native Ads, etc.
Experience handling paid marketing budgets and forecasting/reporting results
Establish and maintain scalable processes that ensure best practices in campaign and lead management
Excellent understanding of digital marketing concepts and best practices.
Solid understanding of performance marketing, conversion, and online customer acquisition.
Working knowledge of HTML, CSS, and JavaScript development and constraints.
Data AnalyticsTarget area would be clients looking forward Digital Marketing services. Hence includes,
1) Increasing revenues
2) Growth in terms of business expansion,
3) Increasing profitability by building strategic partnerships and making strategic business decisions.
4) Responsible for prospecting, identifying, and developing business with new customers
5) Preparing commercials for prospective clients based on the business offering in consultation with the project manager.
6)- Introduce the new client to the operations team and assist the operations team to work for the new client.
7) Competitor analysis: Should be aware of the work being done by the competition and come up with strategies to acquire those accounts.
8) Providing management with client/market feedback.
9) Ability to identify client needs and deciding deliverables for the same.
10) Should be self driven, target oriented and passionate
Role Business
Industry Type IT
Functional Area Sales & Business Development
Employment Type Full Time, Permanent
Role Category BD / Pre Sales
Education
UG : Any Graduate
PG : Any Postgraduate
Doctorate: Doctorate Not Required
Key Skills
Communication Skills Data Analysis Business Development
Competitor Analysis BD Account Mining Execution Project Management Digital Marketing New Business
25000 TO 750000 K
We are a communication and social media marketing agency based in Ahmedabad.
We are looking for a content writer having a mix of witty writing skills as well as someone who can strategize the communication for a brand.
Pls send us your resume
Looking forward to adding one more to the entire team of digital cranks and ethical thinkers.
With You
contiGO
Ruby on Rails (ROR)RubyJavascript- 4+ years Rails experience in a production environment working complex Ruby on Rails applications and Ruby gems
- Proficient understanding of code versioning tools
- Knack for writing clean, readable Ruby code
- Knowledge on HTTP and RESTFUL API development experience
- Experience in Angular is a plus
- Proactiveness, good communication and fast learning.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon