
Tech Support Engineer
Job Description
Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.
To meet the qualifications specified:
1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.
2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.
If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.
Roles and Responsibilities
Technical Expertise:
Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.
Customer Support:
Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.
Documentation and Reporting:
Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.
Quality Assurance:
Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.
Communication Skills:
Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:
Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.
Compliance and Security:
Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.
Required Skill Set:
MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.

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Experience : 6+ Years
Location : Baner, Pune
Joining : Immediate (by 1st week of October)
Job Summary :
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Interview Process :
- Technical Interview
- Online Test
- HR Interview
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All about the role:
Technical UI in India in our Solutions Implementation team
will provide hands-on management for multiple simultaneous projects around UI
domain. This role is based out of Bangalore, India.
Key Accountabilities:
Managing project deliverables in line with the project plan
Providing status report to different stakeholders
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Provide strong technical leadership and hands-on involvement with CSS3, HTML5, JQuery, PSD Conversion to HTML
Responsible for implementing best practices for project delivery
Manage a delivery team to ensure timely, accurate and high quality customer deliveries
Own all major and minor project releases for the Solutions Implementation team
Conduct peer-reviews and lead reviews and provide feedback
Advising on and co-ordinating team's technical activities
Identifying and owning architectural and other technically based risk, escalating as appropriate
Ensuring the non-functional requirements are achievable and subsequently met
Ensuring adherence to appropriate standards of technical best practice
Controlling the technical configuration of the solution
Managing technical aspects of the transition of the solution into live use
Resolving technical differences between technical team members
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Hands-on experience with CSS3, HTML5, JQuery, PSD Conversion to HTML and Wordpress
Experience in Responsive Web Design and Cross Browser Implementation
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Education and Experience Requirements
Bachelor's degree in Engineering or relevant fields
5+ years of experience in a role of a UI developer at technology and product development teams
Experience of working in a global distributed development model
Track record of delivering high performance products
Domain - digital - E-commerce, marketing, social, mobile, UI (HTML5, CSS3, JavaScript, JQuery and Wordpress)











