- provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.
- Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.
- Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.
- Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
- Document and follow-up customer suggestions for continued improvements to the Development Team.
- Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Improve Product user-guide and FAQs.
- ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.
- CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
- CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

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Role: Backend Engineer
Experience: 2–4 Years
Location: Remote
Education: B.Tech/M.Tech from IITs only
Tech Stack: Node.js, Golang, Microservices, REST APIs, AWS
What You’ll Do
- Design and build scalable backend services using Node.js and Golang
- Develop RESTful APIs and microservices architecture for high-performance applications
- Optimize and refactor code for performance and scalability
- Collaborate cross-functionally with product, frontend, and data teams
- Work in a cloud-native AWS environment with CI/CD and containerization
What We’re Looking For
- 2–4 years of backend development experience
- Strong hands-on with Node.js and Golang
- Experience in building distributed systems and APIs
- Good understanding of databases (SQL/NoSQL), caching, and performance optimization
- Must be from IITs (any campus)
- Strong problem-solving skills and startup mindset
Perks:
- 100% Remote Work
- Work with a high-caliber team from top institutes
- Impact-driven, fast-paced startup culture
Your Skills & Experience:
•1-8 Years experience of implementing commerce application on any eCommerce platform in last 3 years
• If you have not worked in eCommerce platform, we can still discuss with you if you are expert in Java/.Net and understand REST/SOAP webservices.
•Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality
•Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications
•Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps
•Collaborate with architect to define implementation processes and quality gates and standards
•Identifies risks and issues, and help monitor them
•Guides the development of reference and resource materials
•Mentors developers in improving their platform knowledge and development skills
•Communicate technical design to the developers and help/guide them in the implementation
•Participates in Agile sprints

We are looking for a Laravel Developer to join our team! You will be responsible for building and maintaining web applications using Laravel.


Design, develop and maintain web-based services and applications using .Net Core/ASP.Net, C#, REST Web API, MS SQL Server, Entity Framework, and Dapper. Developing highly optimized cross-browser and responsive web applications using HTML5, and CSS. Manage the full technical life-cycle of web applications during each development phase including functional & technical design, implementation, testing, deployment and maintenance. Developing high standard Web Applications based on functional requirements, UI/UX requirements, business logic and Web APIs. Designing database tables, views, stored procedures, and functions to store and retrieve data most efficiently from SQL database. Writing bug-free code with the highest coding standard. Developing high-performance, highly secure and highly scalable Web Application. Perform unit testing, troubleshooting, debugging and code reviews for robustness, including edge cases, usability, and reliability of the software. Manage source code check-in, checkout, and merging code. Taking accountability and the ability to work under pressure
Hands-on experience o of using Angular with version 7 or later o in consuming complex nested API. o in using state management (e.g. NGRX, RXJS). o in using caching. o of using component library framework integration (e.g. Angular Material). o in integrating with REST web services from the application. Knowing JSON is a must. o with Git compatible source control and working with a CI/CD pipeline. Experience on AWS services will be added advantage. Good experience in Standard Project Development Life Cycle. Experience on Devextreme tools will be added advantage. Ability/ready to work on advanced technologies like Node JS is an added advantage. Knowledge / Experience of agile development methodologies. Very good logical skills and problem-solving ability. Quick learner and a good team player. Should be able to work independently and with the team.

As part of the Cloud Platform / Devops team at Upswing, you will get to work on building state-of-the-art infrastructure for the future. You will also be –
- Building Infrastructure on AWS driven through terraform and building automation tools for deployment, infrastructure management, and observability stack
- Building and Scaling on Kubernetes
- Ensuring the Security of Upswing Cloud Infra
- Building Security Checks and automation to improve overall security posture
- Building automation stack for components like JVM-based applications, Apache Pulsar, MongoDB, PostgreSQL, Reporting Infra, etc.
- Mentoring people across the teams to enable best practices
- Mentoring and guiding team members to upskill and helm them develop work class Fintech Infrastructure
What will you do if you join us?
- Write a lot of code
- Engage in a lot of cross-team collaboration to independently drive forward infrastructure initiatives and Devops practices across the org
- Taking Ownership of existing, ongoing, and future initiatives
- Plan Architecture- for upcoming infrastructure
- Build for Scale, Resiliency & Security
- Introduce best practices wrt Devops & Cloud in the team
- Mentor new/junior team members and eventually build your own team
You should have
- Curiosity for on-the-job learning and experimenting with new technologies and ideas
- A strong background in Linux environment
- Must have Programming skills and Experience
- Strong experience in Cloud technologies, Security and Networking concepts, Multi-cloud environments, etc.
- Experience with at least one scripting language (GoLang/Python/Ruby/Groovy)
- Experience in Terraform is highly desirable but not mandatory
- Experience with Kubernetes and Docker is required
- Understanding of the Java Technologies and Stack
- Any other Devops related experience will be considered

Strong in Basic C++, STL, Linux
OOPs, Exception Handling
Design Pattern and Solid principles, concepts related to UML representation
• Solution, design, and architecture concepts
• Knowledge on Pointers and smart Pointers.
• IO streams, Files and Streams and Lambda Expressions in C++ added advantage.
• Features of C++17 and usage of STL in C++ is added advantage.
• Templates in C++.
Communication skill, Attitude, learnability

Responsibilities
- Develop web-based application for analytics using Angular
- Integrate and extend Python REST APIs and create visually stunning UI experiences for analysts and users.
- Create flexible dashboards and reports (using plotly, d3, etc) and leverage open source technology to create various components.
- Create a flexible UI for data analytics and big data usecases which can be used by Large Tier banks as well as smallscale agile startups
- Write unit tests and functional tests for the component using tools like Jasmine, Karma, Cypress, etc.
- Follow software development practices with continuous testing, development and integration (CD/CI)
- Write and maintain technical design documents and new-feature documents
- Collaborate closely with developers, engineers, testers, and product managers
- Participate in peer-based code reviews and design reviews
- Follow agile methodology and encourage collaboration with tools such as GIT, Confluence and Slack applications
- Undergraduate degree or above in computer science preferred
Required Qualifications
- Knows SPA and frontend technologies well
- Has used atleast 1 web framework: Angular / React / Vue / etc. and comfortable with Javascript/Typescript.
- Experience with styling (CSS / SCSS / others) frameworks like bootstrap, material, foundation, tailwind, etc. is a plus
- Knowledge on visualization frameworks like D3, plotly, highcharts, chart.js, etc. to make customizable dashboards.
- Has used testing libraries like karma, jest, jasmine, cypress, selenium, etc.
- Familiar with with frontend processes like State management (Redux), Reactive programming (rxjs), Authentication methods (JWT, SAML) etc.
- Basic knowledge about APIs (flask, django, nodejs) and worked on deploying web applications (nginx or apache or cloud technologies like AWS, GCP, docker, etc.) will be beneficial.


Responsibilities:
- Build scalable, service oriented web applications from scratch for technology products for European market.
- Maintain these applications for accuracy and high availability.
- Continuously identify opportunities to improve system designs, architecture and implementation standards
- Participate with founding, business and product teams in discussions on how to build and launch new modules.
- Collaborate across functions and own the planning, estimation and execution for parts of the product.
- Start as an individual contributor but stay ready to build and mentor a small team of up to 5 engineers over the coming months and years.
- Contribute in hiring highly ambitious engineers as the team grows.
- Being among the first people on the engineering team, be a culture driver.
Requirements:
- Experience of architecting and building products/business critical backend applications using different MVC frameworks.
- Experience with microservices.
- Experience of building and maintaining scalable applications using Node.js/MEAN stack.
- Experience of deploying and maintaining web applications.
- Experience with non relational databases like MongoDB.
- Understanding of relational databases like MySQL.
- Familiarity with REST APIs and stress testing tools.
- Good communication skills.
- Exposure in building polyglot applications.
- Exposure for devops and related processes, preferably GCP.
- Knowledge of components in scalable solutions i. e. database partitions, message brokers, background processing.
- Exposure to basic frontend technologies to speed up collaboration with the frontend team.
ABOUT VOLKS CONSULTING:
Designs, builds and delivers market-leading HRMS solutions for its customers around the world. We
help drive the revolution with unmatched insight and unrivalled technology, connecting front-end
revenue and relationships with back-end execution and efficiency optimized on a common technology
platform. This platform-based approach is enabling leading companies across the globe to get closer to
their customers and achieve real-world results.
PRIMARY ROLE:
We are looking for a Technical Recruiter to join our Product Hiring team for our clients. Technical
Recruiter responsibilities include sourcing, screening and providing a shortlist of qualified candidates
for various technical roles for our clients. You will also network online and offline with potential
candidates to promote the employer brands, reduce time-to-hire and attract the best professionals.
WHAT YOU'LL DO:
• Understand our clients & become a domain expert for them.
• Understand the client’s requirements & source potential candidates from niche platforms like
stack overflow, GitHub, LinkedIn, etc.
• Parse specialized skills & qualifications to screen resumes.
• Perform pre-screening calls to analyse applicants’ abilities which includes a project based
technical screening.
• Interview candidates combining various methods (eg. – structured interviews, technical
assessment & behavioural assessment)
• Craft & send personalized recruiting emails to candidates.
• Facilitate & finalize the candidate offers & timely follow-up to ensure their joining.
SKILL SETS:
• Proven work experience as a Technical Recruiter (1-3 years).
• Sound knowledge on SDLC &various technologies.
• Passion for learning client domains, technical skills & extensive screening methodologies.
• Excellent resume sourcing skills from various platforms like job boards, LinkedIn, stack
overflow, GitHub, etc.
• Excellent verbal & written communication skills including ability to write quality
professional emails.
• Ability to change oneself in a highly productive & fast paced environment.
• Excellent people skills & coordination skills.

