- provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.
- Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.
- Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.
- Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
- Document and follow-up customer suggestions for continued improvements to the Development Team.
- Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Improve Product user-guide and FAQs.
- ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.
- CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
- CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

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About SumoLogic
At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications.
Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success.
You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology.
At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment.
What You Will Do
As a Technical Support Engineer, your role will involve:
- Working with customer support tickets in our Salesforce Service Cloud ticketing system
- Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies.
- Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations.
- Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service.
- Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences.
- Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions.
- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.
What You Will Bring With You
- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
- Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives.
- Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media.
- Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.
- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.
- Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills.
- Ability to support multiple international time zones
Desired Technical Qualifications
- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.
- Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.
- Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.).
- Query Language Proficiency: SQL or similar query language skills.
- Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.
- Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc.
- OSS skills in Otel, Prometheus, and Falco are a plus
- Sumo Logic experience is a big plus but not required
Travel Requirements
Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.
Education
Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience.
Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies.
About Us
Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
Role and Responsibility – Relationship Manager
• Act as relationship manager for the Paid customers of NoBroker.
• Build sustainable relationships and trust with customer accounts through open and
interactive communication.
• Identify and assess customers’ needs.
• Service customer in finding the right tenant / house as per the requirement of customer.
• Dial outbound and attend inbound calls of customer and leads.
• Use internal tools and methods to provide best possible service to the customer.
• Negotiate with leads on behalf of customer.
• Keep customer up-to date on the progress of his account.
• Follow communication procedures, guidelines and policies.
• Go extra mile to provide excellent customer service
Education- Any Under Graduate and Post Graduate.
About Training- Training will be provided for initial few days for an employee to understand end to
end process.
Qualification / Education and other Requirements:
• Education Bachelors
• Excellent verbal and written communication.
• Good Interpersonal skills, numerical and analytical ability.
• Decision making skills.
• Language required: English & Hindi (mandatory),
Kannada/Tamil/Marathi/Telugu (optional)
• Proficient in MS-Office (Excel, Word).
• Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
• Comfortable with working 6 days a week and the week off will be on weekday.
**Laptop with webcam and good speed Internet connection is a must
Summary of this position
We are actively looking for individuals with high energy to actively drive the sales efforts for the automation services (RPA and AI) in our focus regions (the US, Australia, and India). The business development executive will be responsible for building the pipeline within the target verticals (Financial services). This position requires candidates to have strong communication skills, a self-motivated approach, and results-driven.
The position will report directly to the Head or Operations and has the potential to grow and establish into lead roles.
What we are looking for,
- Coordinate with the marketing team in running targeted campaigns through multiple channels and drive traffic for potential prospecting
- Actively connect with the identified leads through emails and calls as appropriate within your market or geographic area to build and establish the initial connection by scheduling a meeting for the solution team to connect and explore opportunities for automation.
- Ensure a healthy and robust pipeline of opportunities. Connect with potential prospects periodically to nurture and mature the relationship towards a successful deal closure.
- Identify potential clients, and the decision-makers within the client organization.
- Research and build relationships with prospects and existing clients for referrals and new opportunities.
- Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
- Through regular competitive analysis identify and develop unique selling propositions to position and differentiate.
- Forecast sales targets and ensure they are met.
We expect the candidate to have,
- Bachelors or Masters Degree. This is a mandatory requirement.
- Excellent communication skills. This is a mandatory requirement.
- Minimal of 2 to 3 years of experience in sales and marketing, preferably for US and Australia markets.
- Preferably good experience in promoting and selling software products and services.
Employment type
This is a Full-time position with added benefits – Provident Fund (PF), Paid Time Off (PTO) and Health Insurance
Where would they be working
Office location is Coimbatore, India. Currently we are open for candidates working remotely but by June of 2022, we will need you to work from our office location.
About the Company
- 💰 Early-stage, ed-tech, funded, growing, growing fast
- 🎯 Mission Driven: Make Indonesia competitive on a global scale
- 🥅 Build the best educational content and technology to advance STEM education
- 🥇 Students-First approach
- 🇮🇩 🇮🇳 Teams in India and Indonesia
Skillset 🧗🏼♀️
- You primarily identify as a DevOps/Infrastructure engineer and are comfortable working with systems and cloud-native services on AWS
- You can design, implement, and maintain secure and scalable infrastructure delivering cloud-based services
- You have experience operating and maintaining production systems in a Linux based public cloud environment
- You are familiar with cloud-native concepts - Containers, Lambdas, Orchestration (ECS, Kubernetes)
- You’re in love with system metrics and strive to help deliver improvements to systems all the time
- You can think in terms of Infrastructure as Code to build tools for automating deployment, monitoring, and operations of the platform
- You can be on-call once every few weeks to provide application support, incident management, and troubleshooting
- You’re fairly comfortable with GIT, AWS CLI, python, docker CLI, in general, all things CLI. Oh! Bash scripting too!
- You have high integrity, and you are reliable
What you can expect from us 👌🏼
☮️ Mentorship, growth, great work culture
- Mentorship and continuous improvement are a part of the team’s DNA. We have a battle-tested robust growth framework. You will have people to look up to and people looking up to you
- We are a people-first, high-trust, high-autonomy team
- We live in the TDD, Pair Programming, First Principles world
🌏 Remote done right
- Distributed does not mean working in isolation, feeling alone, being buried in Zoom calls
- Our leadership team has been WFH for 10+ years now and we know how remote teams work. This will be a place to belong
- A good balance between deep focussed work and collaborative work ⚖️
🖥️ Friendly, humane interview process
- 30-minute alignment check and screening call
- A short take-home coding assignment, no more than 2-3 hours. Time is precious
- Pair programming interview. Collaborate, work together. No sitting behind a desk and judging
- In-depth engineering discussion around your skills and career so far
- System design and architecture interview for seniors
What we ask from you👇🏼
- Bring your software engineering — both individual brilliance and collaborative skills
- Bring your good nature — we're building a team that supports each other
- Be vested or interested in the company vision
Creating compelling, high-end, white hat ROI driven SEO oriented content, as well as reworking existing content
Creating specific SEO content that motivates CRO
Managing content and making content recommendations for a diverse clientele
Flexing between various types of content including articles, blogs, press releases, viral marketing content and promotional web content, with the ability to write, proof and edit all
Communication that scaffolds between team and management on key information with a sensitivity for detail and timelines
Desired Attributes:
Passion and ability to develop content specifically for SEO and internet marketing
Ability to think outside of the box when problem solving, yet be able to identify, respect and work creatively within boundaries
Ability to clearly communicate to the tech savvy as well as in lay man’s terms, interchangeably
Flexibility when it comes to the ability to adapt
MVP status when it comes to working on a team
A solid moral compass, ongoing internal motivation and autonomy
Skills and Qualifications:
Bachelor’s degree in journalism, communications or related
2-3 years’ Experience in web related marketing and development
1+ years practical experience in SEO, WordPress and web design support
Outstanding listening and “social listening” skills
Relative fluency and knowledge of HTML, Photoshop, etc as well as the motivation and skill set necessary to stay on top of the latest digital tools and trends
Full understanding and ongoing commitment to high end ROI and CRO
Outstanding organizational skills, attention to detail and a finely attuned sense of urgency
Please contact us at your earliest convenience if your career objective is to develop content for an SEO firm that believes in the unlimited potential of its mission, clientele and employees!

Role : Senior Developer
Location : Ahmedabad
Experience : 8+Years
Skills :Asp. net, MVC, C#, MS SQL Server
Notice period : Immediate to 15 Days

1. Ability to read the documentation and perform 3rd party API integrations
2. Experience with Postgres and Redis
3. Experience with AWS - EC2, RDS, DynamoDB, etc
4. Experience with Python
Dashboard
Skills
1. Experience with Django
a. Django Web
b. Django REST
c. Django Channels
d. Django Celery (Queues and Brokers)
2. Experience creating a dashboard with login, user profiles, roles and permissions, reports
3. Experience with Facebook and Twitter OAuth
4. Experience with handling database migrations
Chatbot
Skills
1. Basic understanding of NLP - intents and entities
2. Strong understanding of dialogue management and conversation flow
3. Integrations with Facebook and Twitter APIs.
4. Creating and managing Facebook and Twitter apps
5. Understanding of webhooks and REST APIs.

