- provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.
- Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.
- Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.
- Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
- Document and follow-up customer suggestions for continued improvements to the Development Team.
- Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Improve Product user-guide and FAQs.
- ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.
- CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
- CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

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Job description
Experience with API testing using Postman or similar tools.
Knowledge of CI/CD pipelines and version control tools like Git.
Familiarity with performance testing tools (JMeter).
Experience in Agile/Scrum environments
Your Impact:
• Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards
• Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design
• Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements
• Guides the performance tuning and scalability of the ecommerce solution
• Diagnose and solve technical problems during implementation and support phases
Your Skills & Experience:
• 1-3 Years with 2+ years of implementing commerce application on any eCommerce platform in last 3 years
• If you have not worked in eCommerce platform, we can still discuss with you if you are expert in Java/.Net and understand REST/SOAP webservices.
• Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality
• Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications
• Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps
• Collaborate with architect to define implementation processes and quality gates and standards
• Identifies risks and issues, and help monitor them
• Guides the development of reference and resource materials
• Mentors developers in improving their platform knowledge and development skills
• Communicate technical design to the developers and help/guide them in the implementation
• Participates in Agile sprints
Set Yourself Apart With:
• eCommerce platform certification
Job description
Language known: English / Hindi
Industry: Healthcare / Fitness/ wellness
Education and Experience
· Candidate should be a graduate / Undergraduate
. Six months of healthcare domain would be preferred.
· Excellent Communication skills and listening skills
Responsibilities
· Have to resolve customer queries over Calls
· Answering queries politely and provide accurate replies to the query.
· Directing calls to the concerned department and services of the company
· Diagnostics Knowledge preferable
Key Skills
Customer care, Good communication skill , Telecalling, English, Hindi
-
4+ years of experience in IT and infrastructure
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2+ years of experience in Azure Devops
-
Experience with Azure DevOps using both as CI / CD tool and Agile framework
-
Practical experience building and maintaining automated operational infrastructure
-
Experience in building React or Angular applications, .NET is must.
-
Practical experience using version control systems with Azure Repo
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Developed and maintained scripts using Power Shell, ARM templates/ Terraform scripts for Infrastructure as a Code.
-
Experience in Linux shell scripting (Ubuntu) is must
-
Hands on experience with release automation, configuration and debugging.
-
Should have good knowledge of branching and merging
-
Integration of tools like static code analysis tools like SonarCube and Snky or static code analyser tools is a must.
We are hiring UI/UX lead for luxury-commerce platform that is well-funded and is now ready for its next level of growth. It is backed by reputed investors and is already a leader in its space. The focus for the coming years will be heavily on scaling the platform through technology.
Responsibilities:
- Create wireframes, storyboards and sketches to deliver beautiful and intuitive products.
- Define product workflows, interactions and UI specifications in close collaboration with product managers and the engineering team
- Perform user studies to understand the impact of design and constantly innovate to improve user experience.
- Leadership of UI/UX team, including hiring and mentoring.
- Develop personas and usage scenarios and conduct usability testing.
Requirements:
- Enthusiasm for working in a demanding, startup environment.
- Superb communication and collaboration skills.
- Passion for extraordinary design.
- 3+ years of user design or equivalent practical experience at a consumer-focused product company.
- Dedication to exceptional user experiences with obsessive attention to detail.
- Experience with prototyping with UX design tools required.
- Ability to apply design principles across web, mobile and native platforms.
- Experience with building a team of UI/UX designers and leading them through complex projects a plus.
- CSS, HTML, and Java Script not required, but would be a plus.
- 5-7+ years of proven UI/UX design and interactive work experience.
- High proficiency in popular design and prototyping tools such as Sketch, InVision Studio, Figma, Photoshop and After Effects
- Excellent project management and communication skills to ensure deadlines are a must.
- Must be an analytical and creative designer who is able to grasp user needs and solve problems
- Strong desire to solve challenging problems, learn new things and wear many hats as part of an early-stage company
- Bachelor’s degree in a related field, or equivalent combination of education and work experience.
- Java, J2EE
- Microservices
- Spring Boot
- JPA, REST API, JSON, JWT, OAuth, Spring Security, Swagger
- Oracle / MySQL / Postgres DB
- Angular / React / React Native
- JIRA, Bitbucket
Must-Have -
- Excellent knowledge of Core Java and Spring
- Strong experience in REST API and web services
- Experience in Oracle / Mysql / Postgres DB
- Should be efficient with Java J2EE and related technologies
- Should have very good communication skills and analytical skills.
- Should have good knowledge in Software Development Life Cycle and Agile methodologies.
- Good knowledge of current / emerging technologies and trends
- Good analytical and problem-solving skills
- Excellent written and verbal communication skills. High levels of initiative and creativity
- Good communication skills with all stakeholders, good team player with the ability to mentor juniors
Good to Have:
- Knowledge in Banking Domain
- Full-stack developers with knowledge and understanding of Javascript and associated technologies like React, Angular, HTML5, CSS will have an advantage.

You Will:
- Design, develop and maintain automation framework, system and functional test suites and contribute to Database platform development.
- Test the product for performance, resiliency, security, scalability, and reliability.
- Fix defects identified via testing in Database platform.
- Understand the end-to-end configuration, technical dependencies, code paths, and overall behavioural characteristics of the products you test.
- Analyze and understand existing test coverage and test cases, identifying opportunities for redesign, replacement, reusability, and improvement in efficiency and performance.
- Define and inspire changes to our product with our development engineering team based on feedback from tests and customer issues.
- Develop and contribute to internal and external knowledge bases.Be a champion for our customers.
- Go above and beyond to ensure customers are getting the most out of their investment in the Yugabyte platform.
You'll Need:
- Strong programming skills (C++, Java, Python and UI automation tools) and experience in developing automation frameworks and testing tools.
- Working knowledge of SQL and/or CQL.
- Professional experience in Databases and/or Distributed Systems.
- Customer Obsession – you are passionate about delivering a high-quality product.
- You judge our own success by the success of the team and the happiness of our customers.
- Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicating everything from data points to critical feedback.
- Entrepreneurial spirit and are not afraid to take on new challenges.
- 5+ years of relevant work experience with BS in CS or equivalent technical degree.
Nice to have
- Experience working in a continuous integration / continuous delivery development environment.
- Have expertise with automation and build tools such as Selenium, jMeter, and Jenkins.
- Thrive on working on open source technologies.
About the Role
The Dremio India team owns the development of the cloud infrastructure and services that power Dremio's Data Lake Engine. With focus on query performance optimization, supporting modern table formats like Iceberg, Deltalake and Nessie, this team provides endless opportunities to to define the products for next generation of data analytics.
In this role, you will get opportunities to impact high performance system software and scalable SaaS services through application of continuous performance management. You will plan, design, automate, execute the runs followed by deep analysis and identification of key performance fixes in collaboration with developers. Open and flexible work culture combined with providing employees ownership of the work they do will help you develop as a leader. The inclusive culture of the company will provide you a platform to bring fresh ideas and innovate.
Responsibilities
- Deliver end to end performance testing independently using agile methodologies
- Prepare performance test plans, load simulators and test harnesses to thoroughly test the products against the approved specifications
- Translate deep insight of architecture, product & usage into an enhanced automated performance measurement & evaluation framework to support continuous performance management.
- Evaluate & apply the latest tools, techniques and research insights to drive improvements into a world-class data analytics engine
- Collaborate with other engineering and customer success functions to simulate customer data and usage patterns, workloads to execute performance runs, identify and fix customer issues and make sure that customers get highly performant, optimized and scalable Dremio experience
- Analyze performance bottlenecks, root cause issues, file defects, follow up with developers, documentation and other teams on the resolution.
- Publish performance benchmark report based on test runs in accordance with industry standards
- Regularly communicate leadership team with an assessment of the performance, scalability, reliability, and robustness of products before they are exposed to customers
- Analyze and debug performance issues in customer environments.
- Understand and reason about concurrency and parallelization to deliver scalability and performance in a multithreaded and distributed environment.
- Actively participate in code and design reviews to maintain exceptional quality and deepen your understanding of the system architecture and implementation
Basic Requirements
- B.Tech/M.Tech/Equivalent in Computer Science or a related technical field
- 8+ years of performance automation engineering experience on large scale distributed systems
- Proficiency in any of Java/C++/Python/Go and automation frameworks
- Hands on experience in integration performance automation using CI/CD tools like Jenkins
- Experience in planning and executing performance engineering tasks to completion and taking ownership of performance epics during a set of sprints.
- Experience in designing, implementing, executing and analyzing automated performance tests for complex, production system software.
- Experience in analyzing performance bottlenecks in system, performing root cause analysis, and following issue resolution workflow to tune the system to provide optimized performance
- Ability to derive meaningful insights from the collected performance data, articulate performance findings effectively with senior team members to evaluate design choices.
- Experience with database systems internals, query optimization, understanding and tuning query access plans, and query execution instrumentation.
- Hands on experience of working projects on AWS, Azure and Google Cloud Platform
- Understanding of distributed file systems like S3 or ADLS or HDFS and HIVE
- Ability to create reusable components to automate repeatable, manual activities
- Ability to write technical reports and summary and present to leadership team
- Passion for learning and delivering using latest technologies
- Excellent communication skills and affinity for collaboration and teamwork
- Passion and ability to work in a fast paced and agile development environment.
Preferred Qualification
- Hands on experience of multi-threaded and asynchronous programming models
- Hands on experience in query processing or optimization, distributed systems, concurrency control, data replication, code generation, networking, storage systems


Objective of the Role:
We are here to build a world-class tech organization with elite engineers and change-agents who would spearhead this change. Currently, we are looking for engineers who are skilled, passionate, driven and a wee bit crazy (yes, crazy works!) to join our tribe. The current position is for the supply chain teams and our primary focus is on scale and cost optimization. The small tweaks you make, the processes you alter, experiments you run and the business decisions you drive will have reverberating effects on our ability to add value to our customers and keep them coming back for more.
Role & Responsibilities
- Design and build the system which enables the logistics team to store and deliver 15 million products per month to customers across 20 cities in India
- Work on the vision, roadmap, and processes that make customer delivery experience more delightful
- Work across teams to design a platform that scales and is flexible enough for various kinds of future scenarios
- Work on optimizing the whole logistics supply chain from warehouse to customer
- Innovate to improve the efficiency of the existing supply chain systems
Desired skills & abilities: - 3-6 years of experience in software development
- B.Tech. / B.E. degree in Computer Science or equivalent software engineering degree/experience
- Experience in architecture and system design 2Experience in running high performance distributed systems
- Understanding and implementation of security and data
- Highly experienced in back-end programming languages like Python, Java, JavaScript
- Experience with cloud message APIs and usage of push
- Knowledge of code versioning tools such as Git, Mercurial or SVN
- Solid experience in software development practices
- Ability to mentor and manage teams
- Exposure to Agile/Scrum and Design thinking approaches

