- provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.
- Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.
- Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.
- Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
- Document and follow-up customer suggestions for continued improvements to the Development Team.
- Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Improve Product user-guide and FAQs.
- ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.
- CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
- CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)
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At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal—to Evolve Freight forwarders towards Digitalized operations, enhance efficiency, and drive lasting change.
As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.
Learn more at www.shipthis.co
JOB DESCRIPTION
What you’ll be doing:
- Lead the design, development, and maintenance of the frontend of Shipthis's suite of SaaS products
- Drive the implementation of new technologies and architect frontend solutions to ensure scalability and maintainability.
- Work closely with backend developers to ensure seamless integration of APIs and data between the front and back end.
- Define and enforce coding standards, guidelines, and best practices for the team, ensuring high code quality and performance.
- Actively participate in planning and strategy discussions, contributing to technical decisions that influence the product roadmap.
- Troubleshoot and resolve high-priority technical issues, ensuring the stability and performance of the system in production environments.
- Collaborate with UI/UX designers and product managers to shape the user experience, ensuring that complex data workflows are intuitive and accessible.
- Mentor and guide junior developers within the team, providing code reviews and feedback to ensure quality and best practices are followed.
- Stay current with industry trends and developments, recommending tools, libraries, and processes to improve the frontend development workflow.
Desired qualifications include:
- 2+ years of experience in frontend development with a solid track record of delivering successful web applications.
- Experience leading frontend teams or working as a senior developer in a collaborative environment.
- Proficiency in modern JavaScript frameworks (preferably Angular 12+), along with a strong understanding of TypeScript, HTML, and CSS.
- Proven ability to architect scalable frontend solutions for large, complex web applications.
- Experience with performance optimization techniques, code-splitting, lazy loading, and browser rendering behavior.
- Familiarity with frontend testing frameworks and methodologies (e.g., Jest, Jasmine, or Cypress).
- Strong problem-solving skills, and the ability to work effectively across teams and with stakeholders at all levels.
- Solid understanding of web development principles, including responsive design, cross-browser compatibility, and accessibility standards.
- Knowledge of backend / ionic apps for android/iOS
- A strong portfolio of previous frontend work that demonstrates technical depth and design skills.
We welcome candidates
- Who is Immediate Joining
- Female candidates returning to work after a career break are strongly encouraged to apply.
We are an equal opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.
JOB SYNOPSIS:
- Job Role: Frontend Engineer
- Location: Bangalore
- Job type: Full-time, permanent
- Experience (2-3) years
- Industry Type: Software Product
- Functional Area: Software Development
Key Responsibilities:
● Develop and implement HR policies and procedures to ensure compliance with all applicable employment laws and regulations.
● Manage the recruitment process, including developing job descriptions, posting job openings, screening resumes, and conducting interviews.
● Develop and implement employee training and development programs to ensure that employees have the necessary skills to perform their jobs effectively.
● Manage employee relations issues, including grievances, conflicts, and disciplinary actions.
● Oversee the performance management process, including setting performance goals and providing feedback and coaching to employees. ● Manage the compensation and benefits program, including developing and implementing competitive compensation and benefits packages.
● Maintain HR records and ensure that employee files are up-to-date and accurate.
● Develop and implement HR metrics to measure the effectiveness of HR programs and initiatives.
● Partner with senior leaders to develop and implement HR strategies that support the overall goals of the organization.
Requirements:
● Bachelor's degree in Human Resources or related field.
● Minimum of 5 years of experience in recruitment, team management, and employee relations.
● Strong knowledge of employment laws and regulations.
● Excellent communication and interpersonal skills.
● Ability to work independently and as part of a team.
● Strong problem-solving and decision-making skills.
● Ability to handle sensitive and confidential information.
● Strong organizational and time management skills.
We are looking for an experienced and creative Video Editor to join our team! As a Video Editor at our company, you will be responsible for editing, and producing photos and videos from stock images and videos, for internal and external purposes.
As video has become the best way to communicate the company's messages on online platforms, your position will play an important role in our company's success.
You’ll edit them accordingly per the requirements.
Experience and complete knowledge of video editing software like Adobe Premiere Pro, light works, etc
Experience as a graphic designer or in a related field.
Demonstrable graphic design skills with a strong portfolio.
A strong eye for visual composition.
Effective time management skills and the ability to meet deadlines.
We are looking for an experienced Corporate Sales Manager to carry out the B2B
sales for the organization. We expect the candidate to be experienced and highly
confident in Corporate Sales.
What you will do:
• Identifying business opportunities by researching prospects and evaluating their
position in the industry; identifying sales opportunity and generating leads
• Reaching out to new clients and making presentations or pitches outlining the
benefits of product/ services.
• Selling products by establishing contact and developing relationships with
prospects; recommending solutions.
• Maintaining relationships with all potential and existing clients by providing support, information and guidance; Understanding budget and identifying accurate needs of client
• Negotiating with customer and providing quotes, estimates and getting first orders
• Ensuring proper servicing and after sales support to clients
• Reviving business with old clients by re-establishing contact
What we require:
• Proven experience in B2B/Corporate Sales
• Excellent verbal and written communication skills
• Strong Interpersonal, Negotiation & Client Relationships skills
• Should have high Energy Level, Creativity, Sales Planning, Independence, Motivation for Sales
• Ability to understand client's needs and present solutions
• Understanding of market and products of the company
• Ability to handle high profile clients; achieve deadlines/ targets and meeting sales goals
• Should possess relibility & integrity skills
• Must be MS Office Suite Expert
What’s in it for you?
• Opportunity to work in one of the most innovative company across the Globe
• Interact with HNI corporate companies/clients
• Handle high pressure situations at the grass root level
• Hands on experience owing to a small team with friendly atmosphere
• Unbound scope for financial and career growth
- 3+ years of industry experience in administering (including setting up, managing, monitoring) data processing pipelines (both streaming and batch) using frameworks such as Kafka, ELK Stack, Fluentd and streaming databases like druid
- Strong industry expertise with containerization technologies including kubernetes, docker-compose
- 2+ years of industry in experience in developing scalable data ingestion processes and ETLs
- Experience with cloud platform services such as AWS, Azure or GCP especially with EKS, Managed Kafka
- Experience with scripting languages. Python experience highly desirable.
- 2+ Industry experience in python
- Experience with popular modern web frameworks such as Spring boot, Play framework, or Django
- Demonstrated expertise of building cloud native applications
- Experience in administering (including setting up, managing, monitoring) data processing pipelines (both streaming and batch) using frameworks such as Kafka, ELK Stack, Fluentd
- Experience in API development using Swagger
- Strong expertise with containerization technologies including kubernetes, docker-compose
- Experience with cloud platform services such as AWS, Azure or GCP.
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
- Familiarity with continuous integration, Jenkins
- Design and Implement Large scale data processing pipelines using Kafka, Fluentd and Druid
- Assist in dev ops operations
- Develop data ingestion processes and ETLs
- Design and Implement APIs
- Assist in dev ops operations
- Identify performance bottlenecks and bugs, and devise solutions to these problems
- Help maintain code quality, organization, and documentation
- Communicate with stakeholders regarding various aspects of solution.
- Mentor team members on best practices
Our client aims to project India’s popular iconic characters into the Metaverse. They offer a full stack solution to manage, sell and monetize digital experiences and thus act as a wealth-building platform for artists, IP owners and other established icons to manage their digital assets. To support them in this journey, they have global partnerships with world class Metaverses, NFT platforms, Artists, Game studios, etc.
Our client was co-founded by a team of three members consisting of experienced entrepreneurs and also a leading Indian film and TV personality.
As a Community Manager, you will be responsible for acting as the face and voice of our brand and managing all community communications.
What you will do:
- Setting, planning and implementing social media and communication campaigns and strategies
- Providing engaging text, image and video content for all social media and professional accounts
- Responding to customers in a timely manner
- Monitoring, tracking and reporting on feedback and online reviews
- Organizing and managing events to boost brand awareness
- Coordinating with Marketing, PR and Communications teams
- Liaising with Development and Sales departments
- Building relationships with customers, industry professionals and journalists
- Staying up-to-date with digital technology trends
Desired Candidate Profile
What you need to have:- BSc degree in Marketing or relevant field
- Proven work experience as a Community Manager or similar role
- Experience planning and leading community initiatives
- Ability to identify and track relevant community KPIs
- Excellent verbal communication skills
- Excellent writing skills
- Excellent interpersonal and presentation skills
- Hands on experience with social media management
- Ability to interpret website traffic
- Knowledge of online marketing
- Attention to detail, critical-thinker and problem-solver
What you will do:
- Building exciting and high impact features for the small business community such as inventory management, billing, accounting, tax filing
- Having high user empathy, looking at the entire flow, taking care of all the edge cases and is creative in problem solving
- A customer-first approach - you must always think customer first and be absolutely unwilling to make compromises on customer experience.
- Past experience in creating products for small and medium businesses will be preferred