- provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.
- Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.
- Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.
- Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
- Document and follow-up customer suggestions for continued improvements to the Development Team.
- Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Improve Product user-guide and FAQs.
- ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.
- CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
- CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)
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Introduction:
Tyroo’s Vidtech.ai is one of the largest independent marketing automation clouds built for the video first world. We build software and platforms that allow our partners to derive maximum yields on their marketing spends on various video-first social platforms. We work on problems that involve building high availability, low latency solutions which require computing optimal decisions using various self-created modules as well as pre-available modules popular in the ML and Big Data world.
We are looking for a backend developer who has at least 1 year of professional experience in building systems on either Python or Node.js and is able to become an anchor/pillar for the team. The role will require you to architect and develop systems/features needed for our marketing automation products. Strong leadership and mentoring skills are also necessary so that the individual can train, educate and manage junior resources.
Key Requirements:
- Must be able to tackle complex business problems by breaking them down into sets of simpler problems and architect solutions for the same
- Must exhibit thought leadership and should be committed to mentoring and team building
- Must have excellent communication skills as the individual needs to collaborate with the Business and Product team
- Must be proactive towards changing software development landscape and keep upskilling
- Must be able to contribute in setting up best practices and effective design patterns in the complete development lifecycle.
Technical Requirements:
- Must have 3+ years of experience in developing scalable systems on Python/Node.js with a strong grasp of microservices and serverless architectural patterns
- Must have prior experience with databases like MySQL, Elasticsearch, MongoDB, Redis
- Must be exposed to cloud platforms like AWS or GCP and containerization using Dockers
- Must have worked with RESTful APIs and WebSockets
- Must have a deep understanding of HTTP, web browsers and token-based authentication/authorization (OAuth, JWT)
- Must be experienced on Version Control Tools (Git) and Package Managers (npm, yarn, pip)
- Must adhere to coding standards and have the habit of doing unit testing along with regular and rigorous code reviews
- Should know about microservices orchestration using Kubernetes, web servers like Nginx/Apache and queuing systems like Kafka/Kinesis
Please let us know how you were able to find the best talent and how it reflected
As a Front-end Developer, your responsibility would be to create visual elements that users see and interact within our web platform. This makes your role crucial for the success of the product. We are looking for an exceptional problem solver, with attention to details. You will be working closely with design, product management and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices.
You must take responsible actions in ensuring the application is optimised both in terms of technology and in delivering the best educational content.
Responsibilities:
- Build web platform for our live tutoring platform
- Creating interactive learning activities for K12 students
- Work on upcoming products
Requirements:
- Great programming skills
- Fundamentals of JavaScript and ES modules, new ECMASCRIPT concepts
- Experience in ReactJS web app development (1-4 years)
Brownie Points:
- Good HTML and CSS skills
- Experience in React-Native app development
- Ability to work in small teams and wear multiple hats
Ono Labs Private Limited is committed to providing equal opportunities without any discrimination on the grounds of age, ancestry, marital status, color, physical or mental disability, origin, nationality, political affiliation, religion, race, gender, sexual orientation, and any other characteristics protected by applicable law, regulations, and ordinances.
Installs and maintains Fiber Optic Cables
Qualification: ITI/8th,10th Pass or Fail
Gender: Male
Location: Pondicherry
Job Description
We are seeking a passionate candidate, who is result orientated, sound knowledge of IT services, with either a proven track record of proposal writing and proposal/bid management in government or commercial proposals. The consultant will be accountable for technical writing for business proposals and managing large and complex proposals as projects.
Key Responsibilities
- To respond to RFP/RFI documents
- Scope analysis and feasibility studies
- To perform bid management, creation of bid plans, schedule, and kick-off packs
- Creation of outlines, storyboarding and win themes
- To create a compliance matrix
- To research and write generic (but technical) content for proposals (for ex: writing a generic solution roadmap for any IT service, but NOT a technical architecture)
- Articulate value proposition and highlight sales messages
- To coordinate with the clients (CXOs) and external stakeholders for inputs required
- Proofread and format documents
Key Requirements
- 6-12 years of experience in proposal writing or bid management
- IT services industry experience is must
- Must have managed large and complex RFPs
- MBA, ITIL is an added advantage
- Ability to work under high-pressure environment and deadlines
- Fundamental knowledge of IT services (web design, web development, cloud, mobility, etc.)
- Experience working with government proposals is an added advantage
- High level of commitment and flexibility
- Strong attention to detail
- Excellent communication skills, both verbal and written
Optional (added advantage)
- Knowledge of Microsoft Office, particularly PowerPoint, Excel, and Word
- Knowledge of IT domain (cloud, mobile apps, web, and portals, analytics)
- Pre-sales consulting background in IT services
JD as below:
Java Developer
Strong in Java8 with Microservices + Spring Boot, Hibernate, JPA Exposure to MySQL
Only Immediate joiner or Serving
PPC Manager is responsible for Developing & implementing effective PPC campaigns to hit goals
and ROI, both short term and long term. Managing PPC budgets, while building & strengthening
platform accounts & key relationships. Tracking daily, weekly & monthly KPI's to identifying
opportunities for improvement in performance & regularly reporting to management.
Responsibilities:
• Creating, developing & implementing effective paid search strategies
• Executing & optimizing many PPC campaigns simultaneously
• Overseeing campaigns across a number of search platforms (e.g. Google AdWords, Bing)
• Targeting selected audiences through researching keywords
• Managing campaign budgets & adjusting bids to optimise the ROI
• Tracking daily, weekly & monthly KPI's to identifying opportunities for improvement
• Reporting KPI's to management on a regular basis through various dashboards
• Producing engaging, clear & concise copy for campaigns
• Ensuring that campaigns are aligned across multiple channels
• Building and strengthening key relationships across PPC ad platforms and various vendors
• Reducing the risk of click fraud
• Staying current with PPC & SEM trend and techniques
Requirements:
• Minimum of 2 years' experience as a PPC Manager or Digital Marketing Specialist
• Strong analytical skills and dashboard creation
• Understanding of digital marketing concepts and SEO
• Experience with multiple platforms, e.g., AdWords, Facebook, Yahoo, Bing
• Working knowledge of Google Analytics or similar analytical tools
• Excellent communication, both verbal and written
• Analytically minded and strong in arithmetic
• BSc/BA in Marketing, Digital Media or a related field
• AdWords certification is an advantage but not essential
We are looking for a back end developer with strong foundational knowledge of SQL, microservices architecture and Javascript.
Please don't apply if experience < 2 years || Javascript !=advanced
Responsibilities:
1. Back end ownership and implementation of projects in Node.js
2. Strong knowledge of JS and SQL is critical
3. Knowledge and experince of working on RHEL/Ubutnu servers is an additional bonus
4. Experience in writing large modularised projects
5. Production experience in implementing highly scalable microservices
At Gida, you’ll be developing and contributing to different applications and projects. If you’re the person with the right calibre and mindset, you’ll get opportunities to work on diverse projects and learn new skills.
Hybrid work model - work from home with 1-2 days in office
Responsibilities
- Build pixel-perfect UIs across both mobile platforms.
- Leverage native APIs for deep integrations with both platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Maintain code and write automated tests to ensure the product is of the highest quality.
- 1- 3 years as a professional software developer.
- Experience with React, React Native and Redux
- Experience with at least one native mobile platform (bonus points if you moved to React Native from iOS or Android development).
- Firm grasp of the JavaScript language and its nuances, including ES6+ syntax. Knowledge in TypeScript is a plus point.
- Knowledge of functional and object-oriented programming.
- Familiarity with native build tools, like Xcode & Android Studio.
- Understanding of REST APIs, the document request model, and offline storage.
We are looking for passionate professionals who are crazy about breaking the norms and make people take notice. You should be obsessively result oriented, willing to take informed risks and learn fast from your mistakes. You’ll be working directly with the founders on the technology platform. Being part of the core team, will be working on challenging problems and will have complete ownership of various features of the products. Your opinion will count and your ideas will translate into reality. The position will be based out of Bangalore. You will, perhaps, lead our engineering efforts eventually.