Technical Support

Technical Support at Enpass Technologies Private Limited · Delhi, Gurugram, Noida · 1 - 3 years · ₹3L - ₹3.6L / yr · Profitable · Posted 20 May 2021

Technical Support

at Enpass Technologies Private Limited

Posted by Sanjana Roy

1 - 3 yrs

₹3L - ₹3.6L / yr

Delhi, Gurugram, Noida

Skills

Technical support

Tech Support

Client Servicing

Software troubleshooting

Application service management

provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.

Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.

Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.

Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.

Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

Document and follow-up customer suggestions for continued improvements to the Development Team.

Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

Taking ownership of customer issues reported and seeing problems through to resolution.

Improve Product user-guide and FAQs.

ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.

CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.

Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.

Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.

Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.

Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

Document and follow-up customer suggestions for continued improvements to the Development Team.

Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

Taking ownership of customer issues reported and seeing problems through to resolution.

Improve Product user-guide and FAQs.

ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.

CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.