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Technical Support

Sanjana Roy's profile picture
Posted by Sanjana Roy
1 - 3 yrs
₹3L - ₹3.6L / yr
Delhi, Gurugram, Noida
Skills
Technical support
Tech Support
Client Servicing
Software troubleshooting
Application service management
  • provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.
  • Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.
  • Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.
  • Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
  • Document and follow-up customer suggestions for continued improvements to the Development Team.
  • Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Improve Product user-guide and FAQs.
  • ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.
  • CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
  • CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

 

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Enpass Technologies Private Limited

Founded :
2013
Type :
Product
Size :
20-100
Stage :
Profitable
About
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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