- provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.
- Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.
- Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.
- Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
- Document and follow-up customer suggestions for continued improvements to the Development Team.
- Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Improve Product user-guide and FAQs.
- ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.
- CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
- CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)
Shubham Vishwakarma
Full Stack Developer - Averlon
About Enpass Technologies Private Limited
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product managers, designers, and backend developers to create seamless and efficient user
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o Proficiency in Angular (version 2+), TypeScript, HTML, and CSS.
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- Strong experience in Maven.
- Good experience in unit(Junit) and integration testing.
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- Experience in designing and developing REST based services / Microservice development.
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Good to have:
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- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
- Experience workinSeek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience
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- Schedule EBR meetings and establish clear retention goals and process milestones for the client to work toward.
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- Free Udemy business account to upskill your professional and technical skills
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- No micro management
- Energetic work environment
- Great people support
- Health Insurance
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- Good Pay master
Setting objectives and goals for the team and also track progress
Hiring from Within and from Outside
Performance Appraisals
BackOffice operation
- 5-6 years of proven excellence in IT- Business Development or inside sales.
- Mandate experience in Appointment setting.
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- Shift timings- 5:30pm to 2;30 am IST(8:00 am to 5:00 pm US-EST)
- 6:30 pm to 3:30 am IST ( 9:00am to 6:00pm US- EST)
- Tool Handling - LinkedIn Sales Navigator, Hubspot, Salesforce, Outreach etc
- Location - Remote (PAN INDIA)
iOS App Development
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Full Stack Developer - Averlon