- provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.
- Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.
- Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.
- Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
- Document and follow-up customer suggestions for continued improvements to the Development Team.
- Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Improve Product user-guide and FAQs.
- ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.
- CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
- CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

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As a partial Google-acquired company, we’re proving success doesn’t come by accident.
Benison has a history of demonstrating growth by innovation. We re-invest our profits back into the initiatives for growth of our people and the company. The culture, technology innovations, customer service, our actions are aligned to our values. Our value and culture is the reason why our people stay with Benison much longer than industry standards.
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Join the Benison Developer Family
Benison Technologies is filled with passionate people who lead fascinating lives. You’ll fit right in. From the amazing benefits, mentorship, growth opportunities and team bonding activities, we help you thrive while experiencing the Benison life.
Key Requirements for the Role
- Must have worked on Spring and Hibernate.
- Outstanding analytical and problem solving skills, including the ability to meet a business requirement with a technical solution.
- Excellent interpersonal, communication, presentation and writing skills.
- Ability to thrive in a dynamic, agile environment.
- Must have knowledge on working with networking projects (networking concepts).
- Engineering in Computer Science or related field
- Experience with scripting language Java Script, Shell, ANTLR, Groovy
- Knowledge of Java 8,11.
- Knowledge of Gradle.
- Working knowledge on YANG, OpenConfig
- Experience with working in Linux environment.
- Experience using tools such as Pivotal, GitHub, Jenkins is a plus.
- Understands fundamentals of agile methodologies – iterative development, SCRUM, UAT, continuous integration.
- Experience in JUNIT, Automation, network/security devices will be plus point
Type of work
Java Development
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Experience: 3-4 years
Location: Gurgoan
Looking for Female Candidate only
Job description
Candidate must have 3 years of experience in Core Java, Spring boot, Web services.

- Full stack development on cutting edge technology in Fintech domain.
- Ownership of complete backend code.
You should Have :
- Server Side languages knowledge: Node.js and express.js is the first choice, Python, Java
- At least 3+ years of server-side programming experience. We prefer ability over experience
- Solid experience working with databases, especially relational DB.
- Solid experience with version control (Git or Bitbucket or SVN).
- B.E. in Computer Science or Graduate/PG degree in Computer Science (this is optional, as we are more interested in your abilities and experience over a paper degree).
- Any experience working with real time projects in backend with node.js and express.js
Our client is an alumni networking platform for schools, colleges and companies where alumni can signup and connect with each other. The top 1000 alumni networks, with over 2 million people are active on the platform. They are deeply integrated with all social media and helps to build one consolidated and powerful channel to engage with the alumni.
Our client helps to connect with all the alumni communities on the go, Mobile App, Tablet, Website, Mobile Website, Facebook Application as well as email app. Over 80% of the communities have improved their alumni engagement considerably using the company's platform.
This Delhi based social platform based on private alumni network was founded in 2011 by serial entrepreneur and web technology evangelist. They have raised pre-Series A funding from Mohandas Pai and Aspiring Minds to scale its user base, as well as expand geographically, with US being the primary target.
As a Customer Success Manager, You will be Liaising with Colleges & School Alumni engagement teams to gather and understand their requirements.
What you will do:
- Developing a solid and trusting relationship between major key clients and the company by onboarding and managing them.
- Analysing client requirements, manage escalations, and propose features for
- development.
- Developing technical domain expertise and formulate strategies to drive user engagement.
- Forecasting and tracking key account metrics to derive insights and build a - success plan -with the appropriately identified objectives, milestones and metrics needed to achieve them
- Collaborating with the sales team to maximize profit by up-selling or cross-selling
- Designing presentations for client deliverables, presentations & training.
Desired Candidate Profile
What you need to have:
- 1-2 yrs of experience of working in a tech/software company
- Excellent communication and presentation skills to formulate & articulate technical, financial and value points
- Strong technical skills and capabilities to understand business applications, analytics and platform technologies
- Data-driven with exceptional analytical and problem solving skills
- Strong interpersonal skills to create and maintain customer relationship

Responsibilities: Developing the latest user facing features using React.js Designing a modern highly responsive web - based user interfaceBuilding reusable components and front - end libraries for future use Translating designs and wireframes into high - quality codeLearn and understand user interactions Optimising components for maximum performance across a vast array of web - capable devices and browsers
Coordinating with various teams working on distinct layers.As a React.js Developer, you will be involved from conception to completion with projects that are technologically sound and aesthetically impressive
Freshers are welcome. stipend : 5K
Non - technical skills: Team player Excellent time
management skills Great interpersonal and communication skills.
- Exp- 3+ yrs
- Must be very good in Java- 2.5+ yrs
- At least 1 yr of working experience in any one DB of Neo4j, Cassandra, Elastic Search
- Should have good devops working knowledge - Knowledge of AWS, Ansibleetc is a necessity
- Experience in TDD/BDD is required
- Minimum 1 yr working experience in Samza& Kafka.
- Knowledge of Azure is added advantage
- Understanding of AKKA and Play framework





