CIK Telecom
www.ciktel.comAbout
Connect with the team
Company social profiles
Jobs at CIK Telecom
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Technical Support Representative (Internet Connectivity)
Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Duties and Tasks/Essential Functions:
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
- Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
- Knowledge about DNS, Basic network trouble shooting
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates.
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:
- Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
- Understanding the DSL Technology and familiar with Modem/Router connections.
- Ability to read/speak/write English fluent and no accent issue for communication.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to use the basic DOS Command for network trouble shooting.
- Ability to empathize and professionally troubleshoot and resolve customer’s issues.
- Fast learner and always willing to follow up the request from Management.
- Backgrounds of networking trouble shoot.
- Working experience of Networking/VOIP service/IPTV.
- Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.
Optional:
- Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
- Certificate of: CCNA or CCNP.
Skill and Knowledge Qualifications:
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of customer service principles and practices;
- Effective listening skills and Multi-tasking capabilities;
- Willingness to co-operate with others and work to the greater good;
- Good communication skills in English
Conditions:
- Position requires use of headset and the candidate’s needs to be open for voice process
- Should be flexible for rotational night shifts
- Working Days – 5
- Both Ways Cab Facility
- Need to be from the respective hiring zones to avail cab facility
- Internet: Minimum 50 mbps with feasibility of Ethernet Cable.
- System configuration: Minimum 4 GB RAM with intel core processor.
- Head Phone: USB head phone with MIC Power back up / inverter.
free Pick up and drop facility from the respective hiring zones
Should be flexible for rotational night shifts
Working Days- 5 days
Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.
Similar companies
About the company
Math bole toh MathonGo
India's best online learning platform for Math.
About MathOngO
Founded in 2018, MathonGo is an EdTech platform built to make cracking engineering entrance exams easier and more accessible for lakhs of students across India. With high-quality video lectures, practice sheets, crash courses, and test series, we’ve helped students consistently score 99+ percentiles in JEE Main, Advanced, and other competitive exams. Our mission is simple: simplify Math learning and maximize results.
About the Founder
MathonGo is led by Anup Gupta (Anup Sir), a seasoned educator with 14+ years of teaching experience. He has personally mentored thousands of students, helping more than 1,000 to secure IIT ranks. His deep expertise and student-first approach shape everything we build ensuring that the platform is not just about content, but about results that change careers.
Milestones
- Helped multiple students achieve in 99+ percentiles in JEE Main.
- Launched comprehensive crash courses and test series across exams like BITSAT, WBJEE, MHTCET, and COMEDK.
- Built a thriving community of learners who trust MathOngO for quality, affordability, and results.
- Recognized as one of the leading Math-focused EdTech platforms in India.
Jobs
3
About the company
ntain is building Intelligent Blockchains to bring transparency and efficiency to capital market transactions, with an initial focus on asset-backed investments.
Asset-backed investment volumes—including mortgage-backed securities and other financings—have now reached pre-crisis levels. However, since the financial crisis, the only significant change has been an increased compliance burden, with little progress in transparency or operational efficiency.
Between the issuance and ongoing management of these investments, 4–8 intermediaries are typically involved, leading to annual costs exceeding $30B across securitization and other financing processes.
Intain’s platform brings together lenders, issuers, investors, and other stakeholders such as servicers, trustees, and rating agencies onto a shared-data ecosystem.
By combining artificial intelligence with key features of blockchain, Intain enables:
- Seamless data flow with zero reconciliation
- Complete transparency with provenance of assets and data
Diversity & Culture
Committed to diversity in fintech, 50% of Intain’s employees are women. Our teams work in an environment that blends the innovation of a research lab with the agility of a startup.
Leadership & Global Presence:
Founded by a team that includes a leading financial services executive, a securitization banker, an AI researcher, a software entrepreneur, and a blockchain architect, Intain operates from both the US and India.
Jobs
2
About the company
Jobs
2
About the company
OIP Insurtech streamlines insurance operations and optimizes workflows by combining deep industry knowledge with advanced technology. Established in 2012, OIP InsurTech partners with carriers, MGAs, program managers, and TPAs in the US, Canada, and Europe, especially the UK.
With 1,200 professionals serving over 100 clients, we deliver insurance process automation, custom software development, high-quality underwriting services, and skilled tech staff to augment our clients.
While saving time and money is the immediate win, the real game-changer is giving our clients the freedom to grow their books, run their businesses, and focus on what they love. We’re proud to support them on this journey and make a positive impact on the industry!
Jobs
2
About the company
Jobs
237
About the company
tudent Diwan is an all-in-one, cutting-edge Learning Management System (LMS) designed to streamline school operations and enhance the learning experience. From effortless class management to advanced curriculum planning, Student Diwan empowers schools to focus on what matters most – education.
Jobs
4
About the company
Jobs
3
About the company
Jobs
1