CIK Telecom
www.ciktel.comAbout
Connect with the team
Company social profiles
Jobs at CIK Telecom
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Technical Support Representative (Internet Connectivity)
Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Duties and Tasks/Essential Functions:
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
- Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
- Knowledge about DNS, Basic network trouble shooting
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates.
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:
- Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
- Understanding the DSL Technology and familiar with Modem/Router connections.
- Ability to read/speak/write English fluent and no accent issue for communication.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to use the basic DOS Command for network trouble shooting.
- Ability to empathize and professionally troubleshoot and resolve customer’s issues.
- Fast learner and always willing to follow up the request from Management.
- Backgrounds of networking trouble shoot.
- Working experience of Networking/VOIP service/IPTV.
- Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.
Optional:
- Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
- Certificate of: CCNA or CCNP.
Skill and Knowledge Qualifications:
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of customer service principles and practices;
- Effective listening skills and Multi-tasking capabilities;
- Willingness to co-operate with others and work to the greater good;
- Good communication skills in English
Conditions:
- Position requires use of headset and the candidate’s needs to be open for voice process
- Should be flexible for rotational night shifts
- Working Days – 5
- Both Ways Cab Facility
- Need to be from the respective hiring zones to avail cab facility
- Internet: Minimum 50 mbps with feasibility of Ethernet Cable.
- System configuration: Minimum 4 GB RAM with intel core processor.
- Head Phone: USB head phone with MIC Power back up / inverter.
free Pick up and drop facility from the respective hiring zones
Should be flexible for rotational night shifts
Working Days- 5 days
Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.
Similar companies
About the company
Jobs
2
About the company
Mammoth
Mammoth is a data management platform that enables anyone working with data to get insights with the least friction. The product is a lightweight, self-serve, on-demand cloud-based (SaaS) analytics solution that takes care of data ingestion, storage, cleansing, transformation, ad hoc analysis, and exploration.
Mammoth Analytics is a startup based in London, with offices in Portugal and Bangalore. We are quite open to remote work, but some of us are hardcore office lovers and want to meet in person every day. You get to choose.
Our mission
- At Mammoth, we are continuing to build the most accessible and powerful data management platform on earth. Our goal is to reinvent the way people view their data. We want to empower the non-technical user with a set of simple but powerful tools to manage data in ways not possible with any other product out in the market today.
To know more about us visit https://mammoth.io/
Jobs
1
About the company
The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015. Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains.
With offices in US, India, UK, Australia, Mexico, and Canada, we offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.
Leveraging our multi-site operations in the USA and India and availability of world-class infrastructure, we offer a combination of on-site, off-site and offshore service models. Our technical competencies, proactive management approach, proven methodologies, committed support and the ability to quickly react to urgent needs make us a valued partner for any kind of Digital Enablement Services, Managed Services, or Business Services.
We believe that the technology and thought leadership that we command in the industry is the direct result of the kind of people we have been able to attract, to form this organization (you are one of them!).
Our workforce consists of 1000+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like MIT, Wharton, IITs, IIMs, and BITS and with rich work experience in some of the biggest companies in the world.
Wissen Technology has been certified as a Great Place to Work®. The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients.
Jobs
208
About the company
Cloud Adoption helps companies make better business decisions by allowing access to real-time data across the organization. Migration towards cloud solutions and modern technologies, allows these companies to reduce the TCO of their technology infrastructure and drive ROI improvements on their technology investments.
Jobs
12
About the company
Jobs
3
About the company
Jobs
8
About the company
Welcome to Fundly! - http://fundly.ai
We're on a mission to empower millions of small retailers and distributors across India, making them future-ready. Fundly.ai is a pioneering fintech platform nestled within the healthcare sector, providing innovative financing and allied solutions to the pharma distribution tail, specialty players, and brands.
Since our inception in early 2021, we've made significant strides. We've empowered over 2800 retailers and 40 distributors across 590+ PIN codes, disbursing funds worth more than INR 286+ Cr. We're honored to play a vital role in the pharma retail ecosystem, supporting small business owners and their communities with short-term credit.
Founded by experienced industry professionals with a cumulative experience of 30+ years, Fundly has rapidly expanded. In less than 2 years, we've grown to a team of over 50 passionate individuals spread across 12 cities. With an AUM of INR 100+ crores and USD 3M raised in venture capital, we're poised for even greater success.
Join us at Fundly and be part of a dynamic team that's reshaping the future of healthcare financing. Together, we're creating opportunities, driving innovation, and making a lasting impact. Your journey to success starts here.
Welcome to Fundly – where possibilities are endless!
Industry:- Financial Services
Jobs
1
About the company
Sun King is a leading global provider of off-grid solar energy solutions, designed to serve the 1.8 billion people who lack reliable or affordable access to traditional electrical grids. With a mission to power brighter lives, the company focuses on underserved markets across Africa and Asia. Sun King's product range includes solar lanterns, solar home systems, and solar inverters, tailored to meet a variety of energy needs—from portable lighting to powering entire homes.
The company's innovative solutions, such as the recently launched PowerHub 3300 and expandable solar home systems, reflect their commitment to evolving customer demands. With operations in over 40 countries and millions of products sold, Sun King makes solar energy accessible through pay-as-you-go financing options. The company’s network of field agents plays a key role in selling, installing, and servicing products, driving local economic development. Rooted in sustainability, Sun King also implements a Sustainable Financing Framework and ensures customer satisfaction through extensive service centers and after-sales support.
Jobs
1
About the company
Jobs
4