Cutshort logo
CIK Telecom
CIK Telecom cover picture
Founded :
2003
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

CIK Telecom is the top notch internet service provider in Canada. Enjoy unlimited high speed internet, digital TV, cable and phone services for your home.
Read more

Connect with the team

Profile picture
Tanuja Tiwari

Company social profiles

blog

Jobs at CIK Telecom

CIK Telecom
at CIK Telecom
1 recruiter
Tanuja Tiwari
Posted by Tanuja Tiwari
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Delhi
0 - 4 yrs
₹1L - ₹4L / yr
Computer Networking
Internet of Things (IOT)
English Proficiency
Voice processing
Telecom
+7 more

 Technical Support Representative (Internet Connectivity)

 

Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

 

Duties and Tasks/Essential Functions:

 

  • Deliver service and support to end-users using and operating automated call distribution phone software.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
  • Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
  • Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
  • Knowledge about DNS, Basic network trouble shooting
  • Research required information using available resources;
  • Follow standard processes and procedures;
  • Offer alternative solutions where appropriate with the objective of retaining customers
  • Organize ideas and communicate oral messages appropriate to listeners and situations;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes and updates.

 
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:

 

  • Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
  • Understanding the DSL Technology and familiar with Modem/Router connections.
  • Ability to read/speak/write English fluent and no accent issue for communication.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Ability to use the basic DOS Command for network trouble shooting.
  • Ability to empathize and professionally troubleshoot and resolve customer’s issues.
  • Fast learner and always willing to follow up the request from Management.
  • Backgrounds of networking trouble shoot.
  • Working experience of Networking/VOIP service/IPTV.
  • Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.

Optional:

  • Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
  • Certificate of: CCNA or CCNP.


Skill and Knowledge Qualifications:

 

  • Proper phone etiquette;
  • Ability to speak and write clearly and accurately;
  • Demonstrated proficiency in typing and grammar;
  • Knowledge of customer service principles and practices;
  • Effective listening skills and Multi-tasking capabilities;
  • Willingness to co-operate with others and work to the greater good;
  • Good communication skills in English  

               
Conditions:

  • Position requires use of headset and the candidate’s needs to be open for voice process
  • Should be flexible for rotational night shifts
  • Working Days – 5
  • Both Ways Cab Facility
  • Need to be from the respective hiring zones to avail cab facility
  • Internet: Minimum 50  mbps with feasibility of Ethernet Cable.
  • System configuration: Minimum 4 GB RAM with intel core processor.
  • Head Phone: USB head phone with MIC                  Power back up / inverter.

 


free Pick up and drop facility from the respective hiring zones

 

 Should be flexible for rotational night shifts

 

 Working Days- 5 days

 Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

Read more
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo

Similar companies

Appknox cover picture
Appknox's logo

Appknox

https://appknox.com
Founded
2014
Type
Product
Size
20-100
Stage
Profitable

About the company

Appknox, a leading mobile app security solution HQ in Singapore & Bangalore was founded by Harshit Agarwal and Subho Halder.


Since its inception, Appknox has become one of the go-to security solutions with the most powerful plug-and-play security platform, enabling security researchers, developers, and enterprises to build safe and secure mobile ecosystems using a system-plus human approach.


Appknox offers VA+PT solutions ( Vulnerability Assessment + Penetration Testing ) that provide end-to-end mobile application security and testing strategies to Fortune 500, SMB and Large Enterprises Globally helping businesses and mobile developers make their mobile apps more secure, thus not only enhancing protection for their customers but also for their own brand. 


During the course of 9 years, Appknox has scaled up to work with some major brands in India, South-East Asia, Middle-East, Japan, and the US and has also successfully enabled some of the top government agencies with its On-Premise deployments & compliance testing. Appknox helps 500+ Enterprises which includes 20+ Fortune 1000 and ministries/regulators across 10+ countries and some of the top banks across 20+ countries.


A champion of Value SaaS, with its customer and security-first approach Appknox has won many awards and recognitions from G2, and Gartner and is one of the top mobile app security vendors in its 2021 Application security Hype Cycle report. 


Our forward-leaning, pioneering spirit is backed by SeedPlus, JFDI Asia, Microsoft Ventures, and Cisco Launchpad and a legacy of expertise that began at the dawn of 2014.

Jobs

3

Maropost cover picture
Maropost's logo

Maropost

https://maropost.com
Founded
2011
Type
Product
Size
100-500
Stage
Profitable

About the company

Maropost is a Canada-based SaaS platform that provides solutions such as customer management, cloud marketing and E-commerce analytics for sectors including media and travel.

Jobs

0

Agami Tech cover picture
Agami Tech's logo

Agami Tech

https://agami-tech.com
Founded
2015
Type
Products & Services
Size
20-100
Stage
Profitable

About the company

Our mission is to empower each Individual to help them Innovate, so that they can be a driver of their own growth. We are committed to providing an environment where all our employees get an equal opportunity to explore their skills and fulfill their goals. You will be constantly learning here no matter your experience or profile. Become a part of Agami Tech and explore your full potential!

Jobs

3

AXS Solutions and Consulting Pvt.Ltd. cover picture
AXS Solutions and Consulting Pvt.Ltd.'s logo

AXS Solutions and Consulting Pvt.Ltd.

https://axs-solutions.com
Founded
2012
Type
Products & Services
Size
20-100
Stage
Bootstrapped

About the company

Providing reliable information Access! Digital Payments, Identity Management, Ecommerce, Data Security

Jobs

7

Wissen Technology cover picture
Wissen Technology's logo

Wissen Technology

https://wissen.com
Founded
2000
Type
Products & Services
Size
1000-5000
Stage
Profitable

About the company

The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015. Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains.

With offices in US, India, UK, Australia, Mexico, and Canada, we offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.


Leveraging our multi-site operations in the USA and India and availability of world-class infrastructure, we offer a combination of on-site, off-site and offshore service models. Our technical competencies, proactive management approach, proven methodologies, committed support and the ability to quickly react to urgent needs make us a valued partner for any kind of Digital Enablement Services, Managed Services, or Business Services.


We believe that the technology and thought leadership that we command in the industry is the direct result of the kind of people we have been able to attract, to form this organization (you are one of them!).


Our workforce consists of 1000+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like MIT, Wharton, IITs, IIMs, and BITS and with rich work experience in some of the biggest companies in the world.


Wissen Technology has been certified as a Great Place to Work®. The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients.

Jobs

497

Quantiphi cover picture
Quantiphi's logo

Quantiphi

https://quantiphi.com
Founded
2013
Type
Products & Services
Size
1000-5000
Stage
Profitable

About the company

Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine and realize transformational opportunities at the heart of the business. Since its inception in 2013, Quantiphi has solved the toughest and most complex business problems by combining deep industry experience, disciplined cloud, and data-engineering practices, and cutting-edge artificial intelligence research to achieve accelerated and quantifiable business results.

Jobs

6

Craft My Plate cover picture
Craft My Plate's logo

Craft My Plate

https://craftmyplate.com
Founded
2023
Type
Product
Size
20-100
Stage
Bootstrapped

About the company

India hosts 25M+ events every year, but ordering food is still a nightmare—unreliable vendors, inconsistent pricing, and no seamless way to book catering. We’re fixing this."

Craft My Plate is a vertically integrated food marketplace where customers can instantly customize menus, place orders, and get it delivered conveniently —without dealing with vendors.

Jobs

1

STAR PUBLICITY cover picture
STAR PUBLICITY's logo

STAR PUBLICITY

https://starpublicity.co.in
Founded
2013
Type
Services
Size
20-100
Stage
Profitable

About the company

We build brands through targeted outdoor ads that effectively reach your ideal audience. By leveraging creative approaches and insights, we ensure your message resonates where it counts, driving engagement and brand loyalty.

Moreover, our results-driven approach combines unique design with placement, with a proper strategy, to boost visibility and impact on customers. We focus on measurable outcomes that support sustainability for your brand in competitive markets.

Jobs

4

Viamagus cover picture
Viamagus's logo

Viamagus

https://viamagus.com
Founded
2013
Type
Products & Services
Size
20-100
Stage
Bootstrapped

About the company

We apply the power of AI to transform business operations and deliver measurable outcomes, efficiency, and competitive advantage.

Jobs

1

Leinex cover picture
Leinex's logo

Leinex

https://leinex.com
Founded
2024
Type
Services
Size
20-100
Stage
Profitable

About the company

Leinex, was formally initiated in the year 2012 with the core business focus on IT recruitments in niche technological areas. With expertise in technology hiring at mid-level and leadership positions, Leinex has successfully supported various IT products/services, telecom, consulting organizations, and start-ups. We have demonstrated our ability to deliver on both volume and niche hiring mandates, covering a wide range of technical skills.


Throughout the journey, Leinex has remained dedicated to the fundamental principles of 100% customer satisfaction, surpassing expectations in service delivery, and fostering lasting partnerships with clients. We understand the importance of staying responsive to the demands of a dynamic market and constantly review, evaluate, and update our processes accordingly. The name "Leinex" reflects our commitment to service excellence, encapsulating our approach to learn, innovate, and excel in all aspects of our operations.


Our services

• Recruitment

• Payroll

• Compensation Benchmarking

• Training Solutions

Jobs

6

Want to work at CIK Telecom?
CIK Telecom's logo
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Find more jobs