Cutshort logo
CIK Telecom
CIK Telecom cover picture
Founded :
2003
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

CIK Telecom is the top notch internet service provider in Canada. Enjoy unlimited high speed internet, digital TV, cable and phone services for your home.
Read more

Connect with the team

Profile picture
Tanuja Tiwari

Company social profiles

blog

Jobs at CIK Telecom

CIK Telecom
at CIK Telecom
1 recruiter
Tanuja Tiwari
Posted by Tanuja Tiwari
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Delhi
0 - 4 yrs
₹1L - ₹4L / yr
Computer Networking
Internet of Things (IOT)
English Proficiency
Voice processing
Telecom
+7 more

 Technical Support Representative (Internet Connectivity)

 

Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

 

Duties and Tasks/Essential Functions:

 

  • Deliver service and support to end-users using and operating automated call distribution phone software.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
  • Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
  • Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
  • Knowledge about DNS, Basic network trouble shooting
  • Research required information using available resources;
  • Follow standard processes and procedures;
  • Offer alternative solutions where appropriate with the objective of retaining customers
  • Organize ideas and communicate oral messages appropriate to listeners and situations;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes and updates.

 
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:

 

  • Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
  • Understanding the DSL Technology and familiar with Modem/Router connections.
  • Ability to read/speak/write English fluent and no accent issue for communication.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Ability to use the basic DOS Command for network trouble shooting.
  • Ability to empathize and professionally troubleshoot and resolve customer’s issues.
  • Fast learner and always willing to follow up the request from Management.
  • Backgrounds of networking trouble shoot.
  • Working experience of Networking/VOIP service/IPTV.
  • Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.

Optional:

  • Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
  • Certificate of: CCNA or CCNP.


Skill and Knowledge Qualifications:

 

  • Proper phone etiquette;
  • Ability to speak and write clearly and accurately;
  • Demonstrated proficiency in typing and grammar;
  • Knowledge of customer service principles and practices;
  • Effective listening skills and Multi-tasking capabilities;
  • Willingness to co-operate with others and work to the greater good;
  • Good communication skills in English  

               
Conditions:

  • Position requires use of headset and the candidate’s needs to be open for voice process
  • Should be flexible for rotational night shifts
  • Working Days – 5
  • Both Ways Cab Facility
  • Need to be from the respective hiring zones to avail cab facility
  • Internet: Minimum 50  mbps with feasibility of Ethernet Cable.
  • System configuration: Minimum 4 GB RAM with intel core processor.
  • Head Phone: USB head phone with MIC                  Power back up / inverter.

 


free Pick up and drop facility from the respective hiring zones

 

 Should be flexible for rotational night shifts

 

 Working Days- 5 days

 Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

Read more
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo

Similar companies

Founded
2012
Type
Product
Size
20-100
Stage
Raised funding

About the company

Founded in 2012, Tradelab Software Private Limited is a funded company based in Bangalore. It has 6-50 employees currently and works in the domain of Fintech.

Jobs

21

Cutshort cover picture
Cutshort's logo

Cutshort

https://cutshort.io
Founded
2015
Type
Product
Size
20-100
Stage
Profitable

About the company

To hire better and faster, companies need rich candidate data, smart software and sound human judgement.


Cutshort is using AI to combine all these 3 to offer a 10x talent sourcing solution that is faster, better and cheaper.


We have 3 AI-powered offerings

  1. Hire using our AI platform: Affordable annual subscriptions
  2. Get only sourcing: 3.5% of annual CTC when you hire
  3. Get full recruiting: 6.99% of annual CTC when you hire


Customers such as Fractal, Sprinto, Shiprocket, Highlevel, ThoughtWorks, Deepintent have built strong engineering teams with Cutshort.

Jobs

1

Virtana cover picture
Virtana's logo

Virtana

https://virtana.com
Founded
2008
Type
Product
Size
100-500
Stage
Profitable

About the company

Virtana’s AI-powered platform delivers the deepest hybrid infrastructure observability, empowering you to optimize performance, reduce costs, and mitigate risks.


Founded in 2008, more than 150 Global 2000 enterprise customers such as AstraZeneca, Dell, Apple, Geico, Costco, Nasdaq, and Boeing, have long valued Virtana's software solutions. With advanced AI-powered capabilities, Virtana helps IT teams proactively address issues, streamline operations, and transform infrastructure into strategic assets in today's rapidly evolving digital landscape.


In 2023 Virtana Corp. was named:

  • Top 20 Coolest Cloud Monitoring Companies (Cloud 100) by CRN.
  • Best Place to Work in the Bay Area by Comparably.
  • In eight Gartner® reports for innovation in Infrastructure Monitoring and Artificial Intelligence for IT Operations (AIOps).


💰 Funding details

In the most recent funding round, Virtana raised $73 million in Series C funding in January 2022, led by Atalaya Capital Management and Elm Park Capital Management, among others. Virtana has raised a total of $192.42 million so far!

Jobs

6

Sun King cover picture
Sun King's logo

Sun King

https://sunking.com
Founded
2009
Type
Product
Size
1000-5000
Stage
Profitable

About the company

Sun King is a leading global provider of off-grid solar energy solutions, designed to serve the 1.8 billion people who lack reliable or affordable access to traditional electrical grids. With a mission to power brighter lives, the company focuses on underserved markets across Africa and Asia. Sun King's product range includes solar lanterns, solar home systems, and solar inverters, tailored to meet a variety of energy needs—from portable lighting to powering entire homes.


The company's innovative solutions, such as the recently launched PowerHub 3300 and expandable solar home systems, reflect their commitment to evolving customer demands. With operations in over 40 countries and millions of products sold, Sun King makes solar energy accessible through pay-as-you-go financing options. The company’s network of field agents plays a key role in selling, installing, and servicing products, driving local economic development. Rooted in sustainability, Sun King also implements a Sustainable Financing Framework and ensures customer satisfaction through extensive service centers and after-sales support.

Jobs

3

Oolio cover picture
Oolio's logo

Oolio

https://oolio.com
Founded
2016
Type
Product
Size
20-100
Stage
Profitable

About the company

🚀 About us

Founded in 2022, Oolio has quickly become Australia’s fastest-growing hospitality tech platform, trusted by industry leaders like Star Casinos and powering over 22,000 venues across Australia and New Zealand. The company delivers a unified suite of POS, payments, and venue-management tools that help hospitality businesses streamline operations, enhance guest experiences, and drive profitability. With a growing global presence across the UK, US, and New Zealand, OOLIO is redefining how modern hospitality runs - faster, smarter, and more connected.


Backed by Pemba Capital Partners, OOLIO continues to expand its footprint and product innovation with a clear mission: empowering venues to focus on people, not processes.


👥 Founders & Leadership

At the helm is Kris Satish, OOLIO’s visionary Group CEO, recently recognized as an EY Entrepreneur of the Year (2025 finalist). A seasoned hospitality-tech leader, Kris brings deep operational insight from years spent transforming how venues use technology. Under his leadership, Oolio has built a people-first, innovation-driven culture that combines hospitality know-how with world-class SaaS execution.


🌟 Milestones & Recognition

  • Merged with MSL Solutions (2023) under Pemba Capital to create Australia’s largest integrated hospitality tech group.
  • 22,000+ venues live, with global rollouts expanding across the UK and US.
  • Recognized by EY and industry publications for innovation and growth in hospitality technology.
  • Consistent double-digit revenue growth, driven by strong customer retention and product excellence.

Jobs

0

Koladiya Indusrties cover picture
Koladiya Indusrties's logo

Koladiya Indusrties

https://asterin.world
Founded
2022
Type
Product
Size
0-20
Stage
Bootstrapped

About the company

Jobs

1

Hunarstreet Technologies pvt ltd cover picture
Hunarstreet Technologies pvt ltd's logo

Hunarstreet Technologies pvt ltd

https://hunarstreet.com
Founded
2022
Type
Products & Services
Size
10-50
Stage
Profitable

About the company

Jobs

421

Thinkgrid Labs cover picture
Thinkgrid Labs's logo

Thinkgrid Labs

https://thinkgrid.io
Founded
2021
Type
Products & Services
Size
20-100
Stage
Profitable

About the company

Founded with the mission to fix the broken outsourcing model, ThinkGrid Labs is a globally distributed technology company helping businesses design, build, and scale digital products. From AI-powered solutions to cloud-native applications and APIs, we partner with startups and enterprises to deliver software that is scalable, compliant, and future-ready.


Why ThinkGrid?

We’re not just another services company - we act as an extension of our clients’ teams, taking ownership from ideation to delivery. Our focus is on high-quality engineering, design excellence, and long-term partnerships, which is why we’re consistently rated 4.8/5 by clients on Clutch.


Milestones & Impact

  • Built scalable platforms for fintech, healthtech, logistics, and SaaS companies across the globe.
  • Grew into a globally distributed team across India, Australia, and beyond.
  • Delivered solutions that handle millions of API calls and large-scale cloud workloads daily.
  • Recognized by clients for our speed, collaboration, and reliability.


Culture & Careers

At ThinkGrid Labs, you’ll work in a remote-first, global team that values autonomy, curiosity, and impact. We give every team member the chance to own features end-to-end, experiment with new technologies, and see their work make a direct difference.


We thrive on:

  • 🌍 Distributed collaboration
  • 🚀 Continuous learning
  • 🤝 People-first partnerships


👉 Join us to build technology that actually matters. Explore open roles on our LinkedIn Careers Page.

Jobs

0

httpswwwicloudemscomcareer cover picture
httpswwwicloudemscomcareer's logo

httpswwwicloudemscomcareer

https://icloudems.com/career
Founded
2017
Type
Product
Size
100-500
Stage
Profitable

About the company

We are constantly looking for exceptional technical talents to enhance our R&D, delivery, and customer delight teams.

Jobs

2

Tensaw Technology cover picture
Tensaw Technology's logo

Tensaw Technology

https://tensaw.health
Founded
2020
Type
Product
Size
100-500
Stage
Profitable

About the company

Jobs

1

Want to work at CIK Telecom?
CIK Telecom's logo
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Find more jobs