Network Engineer at CIK Telecom · Delhi · 0 - 4 years · ₹1L - ₹4L / yr · Profitable · Posted 14 Apr 2022
Technical Support Representative (Internet Connectivity)
Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Duties and Tasks/Essential Functions:
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
- Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
- Knowledge about DNS, Basic network trouble shooting
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates.
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:
- Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
- Understanding the DSL Technology and familiar with Modem/Router connections.
- Ability to read/speak/write English fluent and no accent issue for communication.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to use the basic DOS Command for network trouble shooting.
- Ability to empathize and professionally troubleshoot and resolve customer’s issues.
- Fast learner and always willing to follow up the request from Management.
- Backgrounds of networking trouble shoot.
- Working experience of Networking/VOIP service/IPTV.
- Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.
Optional:
- Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
- Certificate of: CCNA or CCNP.
Skill and Knowledge Qualifications:
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of customer service principles and practices;
- Effective listening skills and Multi-tasking capabilities;
- Willingness to co-operate with others and work to the greater good;
- Good communication skills in English
Conditions:
- Position requires use of headset and the candidate’s needs to be open for voice process
- Should be flexible for rotational night shifts
- Working Days – 5
- Both Ways Cab Facility
- Need to be from the respective hiring zones to avail cab facility
- Internet: Minimum 50 mbps with feasibility of Ethernet Cable.
- System configuration: Minimum 4 GB RAM with intel core processor.
- Head Phone: USB head phone with MIC Power back up / inverter.
free Pick up and drop facility from the respective hiring zones
Should be flexible for rotational night shifts
Working Days- 5 days
Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

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1. Collaborate with the creative team to understand project requirements and objectives.
2. Create designs for digital and print materials, including social media posts, websites, brochures, and promotional materials.
3. Ensure brand consistency across all design projects.
4. Stay updated on industry trends and use innovative design techniques.
5. Work closely with clients to understand their design needs and preferences.
Other requirements
1. Bachelor’s degree or equivalent in graphic design or a related field.
2. At least 2 years of professional experience in graphic design.
3. Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects, and InDesign) as well as Figma.
4. Strong understanding of design principles, typography, and composition.
5. Exceptional attention to detail and commitment to brand consistency.
6. Excellent communication skills and collaborative mindset.
7. Ability to thrive in a fast-paced environment and handle multiple projects at once.
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Review Criteria
· Candidate must have 3–5 years of experience as a Product Manager in Growing Startups or Product-based companies, with proven experience in a B2C product environment.
· Candidate should have hands-on experience across the complete product lifecycle, including product vision and roadmap creation, requirement gathering and PRD documentation, feature prioritization and planning, execution with engineering teams and post-launch iterations.
· Candidate must possess strong analytical and data-driven decision-making skills, with the ability to define and track product metrics and KPIs to measure success.
· Candidate should have significant experience collaborating with UX/UI and design teams, including user research, prototyping, and A/B testing to enhance user experience.
· Candidate must have a proven track record of working effectively with cross-functional teams, demonstrating strong communication and stakeholder management skills.
· Candidate should have experience developing and implementing user retention, engagement, and activation strategies to drive product growth and customer loyalty.
Profile Overview:
Job Summary
As a Product Manager, you will play a pivotal role in shaping the user experience and driving sustained engagement. You will be responsible for developing and executing strategies to retain existing users, reactivate dormant users, and enhance overall user satisfaction.
What Will You Do?
- Take end-to-end ownership of the product — identify market requirements, define the product vision, create design concepts, and shape the product roadmap.
- Lead the entire product development lifecycle, from ideation to launch, ensuring timely delivery of high-quality features.
- Collaborate with engineering teams to translate product requirements into technical specifications.
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- Stay informed about industry developments and competitor products to maintain company’s competitive edge.
- Champion user-centric design principles, collaborating with UX/UI teams to create seamless, intuitive user experiences.
- Gather and incorporate user feedback to drive continuous improvement in design and functionality.
- Partner with Marketing to develop go-to-market strategies for new features and product launches.
What You Bring
- Bachelor’s degree in Engineering or Computer Science
- 3+ years of proven experience as a Product Manager in the B2C segment
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- Strong analytical and problem-solving skills with a data-driven mindset
- Excellent communication and interpersonal skills, with the ability to influence and collaborate across teams
- Demonstrated ability to manage multiple projects in a fast-paced environment
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Working at company means contributing to a purpose-driven mission — not just a role, but a movement.
We understand that pushing boundaries takes effort, which is why we offer an unlimited leave policy, built on trust and accountability, allowing our employees to balance personal well-being with professional purpose.
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- Conceptualizing creative ideas with clients.
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- Build and implement strategies to ensure continuous growth of customer engagement leading to better retention and lifetime value of customer
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