Technical Support Representative (Internet Connectivity)
Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Duties and Tasks/Essential Functions:
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
- Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
- Knowledge about DNS, Basic network trouble shooting
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates.
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:
- Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
- Understanding the DSL Technology and familiar with Modem/Router connections.
- Ability to read/speak/write English fluent and no accent issue for communication.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to use the basic DOS Command for network trouble shooting.
- Ability to empathize and professionally troubleshoot and resolve customer’s issues.
- Fast learner and always willing to follow up the request from Management.
- Backgrounds of networking trouble shoot.
- Working experience of Networking/VOIP service/IPTV.
- Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.
Optional:
- Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
- Certificate of: CCNA or CCNP.
Skill and Knowledge Qualifications:
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of customer service principles and practices;
- Effective listening skills and Multi-tasking capabilities;
- Willingness to co-operate with others and work to the greater good;
- Good communication skills in English
Conditions:
- Position requires use of headset and the candidate’s needs to be open for voice process
- Should be flexible for rotational night shifts
- Working Days – 5
- Both Ways Cab Facility
- Need to be from the respective hiring zones to avail cab facility
- Internet: Minimum 50 mbps with feasibility of Ethernet Cable.
- System configuration: Minimum 4 GB RAM with intel core processor.
- Head Phone: USB head phone with MIC Power back up / inverter.
free Pick up and drop facility from the respective hiring zones
Should be flexible for rotational night shifts
Working Days- 5 days
Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

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Job Title- PHP Developer
Location : Mumbai, Navimumbai
Job Description-
We are looking for a PHP Developer responsible for managing back-end services and the interchange
of data between the server and the users
Responsibilities
- Integration of user-facing elements developed by front-end developers
- Build efficient, testable, and reusable PHP modules
- Solve complex performance problems and architectural challenges
Skills And Qualifications
- Strong knowledge of PHP web frameworks {such as Laravel, Codeigniter, depending on your technology stack}
-Any JS Framework experience like NodeJS, Angular JS, React JS will be an advantage.
- Understanding the fully synchronous behavior of PHP
- Understanding of MVC design patterns
- Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
- Knowledge of object oriented PHP programming
- Understanding accessibility and security compliance
- Strong knowledge of the common PHP or web server exploits and their solutions
- Understanding fundamental design principles behind a scalable application
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
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We are looking for a Technical Program Manager with at least 12 years of experience managing the planning, execution, and delivery of complex technical projects or programs. You will ensure that technical projects are completed within agreed-upon timelines, budgets, and quality standards, and shall play a critical role in ensuring the successful delivery of complex technical projects and programs.
No of Positions 1
Skills Required
- 12+ years experience with development background and excellent communication skills
- Should have strong project management and people skills along with technology skills (primarily web based application development, but can be any)
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- Quality Assurance: Ensure that the program meets the required quality standards.
- Resource Management: Manage program resources, including staffing, budget, and equipment.
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- Make necessary changes to product development processes based on performance metrics.
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- Manage project escalations and assist in the formation of project teams as needed.
- Maintain and implement project plans within the organization necessary technical programs to assist product management teams.
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Location: Hyderabad
Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's world. Together with our partner Parasus we are expanding into the area of SAP procurement, covering technology such as SAP SRM, SAP SLC, ERP MM, SAP S/4 or SAP Ariba.
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This innovative startup offers ready to drink alcoholic beverages for the global Indian. They are disrupting a $35bn market by offering consumers more choice, better packaging and an aspirational experience. The company is on track to be sold in more than 1000 outlets by the end of the year, and has raised a seed round of ~ $500mn from well known VCs and founders including First Cheque, Letsventure and Bhavish Agarwal.
The company was founded by an IIT Bombay alum who has more than a decade of experience in established global FMCG companies like P&G, as well as startups like Ola and FoodPanda.
As a City Head, you will be responsible for strategizing and driving the city sales process and ensuring increase in the business for the company.
What you will do:
- Managing and driving the sales in the assigned city and also ensuring the expansion of sales in HORECA and retail
- Ensuring the city's revenue growth with P&L responsibilities
- Strategizing and implementing a sales management process to identify and prioritize key customers and prospects
- Developing and maintaining long-term professional relationships with existing customers
- Identifying and acquiring new customers through professional networking
- Working closely with internal stakeholders such as various divisions as well as external stakeholders such as customers
- Managing and guiding a team of sales experts in the assigned city and thus driving sales through them
- Updating and educating the team on various products of the company regularly
- Laying down the sales planning roadmap and ensuring the execution of the same
- Monitoring the sales team performance and also motivating them to meet or exceed sales target
- Maintaining, updating relevant sales data and reporting the same to the management in regular intervals
- Monitoring customer feedback regularly and accordingly working on the same and also handling escalations, if any
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What you need to have:- Graduation is a must. MBA is desirable
- Relevant work experience of 7 – 10 years in sales and also proven work experience of managing a team and sales in an assigned city
- Excellent communication, listening and negotiation skills
- Excellent networking skills with a positive approach towards achieving set goals
- Exceptional management, customer-service, leadership and organizational skills
- Proficiency in MS Office Suite
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www.felicity.care
https://www.felicity.care/mental-health-community/about-the-company
https://yourstory.com/2020/07/startup-bharat-jaipur-based-felicity-bridging-mental-health
https://instagram.com/felicity_care?utm_medium=copy_link">https://instagram.com/felicity_care?utm_medium=copy_link
JOB DESCRIPTION- GRAPHIC DESIGNER
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- Work with the content team to create good quality posts for social media
- Pitch design and artwork ideas for a variety of promotional campaigns
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- Provide suggestions on layouts, sharing best practices to increase productivity and quality
- Creates medium to complex and specialized designs without supervision
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- Creating S.M.A.R.T. strategy for our social media growth
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Videos - Explainer Videos, Video Editing for Reels, Animated Videos
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- Strong sense of typography, imagery, colors, composition and visual layouts
- Strong hands-on experience with Adobe Photoshop, Adobe Illustrator, Adobe After Effects and Adobe Premiere Pro, Articulate Storyline 360, Adobe InDesign and other similar tools
- Excellent communication skills and can clearly articulate your ideas
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- Creative thinking & visualization
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- You can edit videos (Reels, Explainers, etc.)
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Job brief
Android Developer who possesses a passion for pushing mobile technologies to the limits. Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications for our Banking Products. Android programming works closely with other app development and technical teams.
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- Design and build advanced applications for the Android platform
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- Proven software development experience and Android skills development
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* Any bachelor degree
4+ Years of experience in developing enterprise-level software
Should have development experience in React
Should have sound experience in state management libraries like Redux or Mobex
Good knowledge of CSS, HTML, Bootstrap
Good experience in Agile based development approach
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Understand architecture requirements and ensure effective design, development and support activities
Analyzing user requirements, envisioning system features and functionality
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Continuously discover, evaluate and implement new technologies to maximize development efficiency


