Technical Support Representative (Internet Connectivity)
Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Duties and Tasks/Essential Functions:
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
- Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
- Knowledge about DNS, Basic network trouble shooting
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates.
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:
- Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
- Understanding the DSL Technology and familiar with Modem/Router connections.
- Ability to read/speak/write English fluent and no accent issue for communication.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to use the basic DOS Command for network trouble shooting.
- Ability to empathize and professionally troubleshoot and resolve customer’s issues.
- Fast learner and always willing to follow up the request from Management.
- Backgrounds of networking trouble shoot.
- Working experience of Networking/VOIP service/IPTV.
- Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.
Optional:
- Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
- Certificate of: CCNA or CCNP.
Skill and Knowledge Qualifications:
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of customer service principles and practices;
- Effective listening skills and Multi-tasking capabilities;
- Willingness to co-operate with others and work to the greater good;
- Good communication skills in English
Conditions:
- Position requires use of headset and the candidate’s needs to be open for voice process
- Should be flexible for rotational night shifts
- Working Days – 5
- Both Ways Cab Facility
- Need to be from the respective hiring zones to avail cab facility
- Internet: Minimum 50 mbps with feasibility of Ethernet Cable.
- System configuration: Minimum 4 GB RAM with intel core processor.
- Head Phone: USB head phone with MIC Power back up / inverter.
free Pick up and drop facility from the respective hiring zones
Should be flexible for rotational night shifts
Working Days- 5 days
Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

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Role & Responsibilities
The User Researcher is responsible for generating deep, psychology-backed insights into user behavior, motivations, and decision-making within fintech and digital financial products. The role focuses on applying behavioral science, cognitive psychology, and quantitative/qualitative research methods to uncover latent user needs and translate them into actionable inputs for design, product, and business strategy. The role ensures user-centric, evidence-based decision-making across the organization.
A - Minimum required Accountabilities for this role-
- Conduct in-depth moderated and unmoderated user interviews using psychological frameworks (e.g., Prospect Theory, Cognitive Dissonance, System 1 & 2) to uncover latent motivations, emotional drivers, and behavioral barriers.
- Design, deploy, and analyze quantitative research studies (surveys, questionnaires, experiments) grounded in validated psychological models such as Theory of Planned Behavior (TPB), Big Five Personality Traits, and Self-Determination Theory.
- Synthesize qualitative and quantitative data into actionable insights by identifying underlying cognitive and behavioral patterns (e.g., loss aversion, anchoring bias, trust erosion).
- Translate research findings into structured outputs such as personas, mental models, journey maps, and behavioral frameworks that predict user behavior.
- Test UI/UX prototypes through usability and concept validation studies using tools like Figma, Maze, and UserTesting, leveraging models such as Fogg’s Behavior Model.
- Own end-to-end research execution including study design, participant recruitment, psychometric segmentation, data analysis, and insight storytelling.
B - Additional Accountabilities pertaining to the role-
- Partner closely with design, product, and business teams to convert behavioral insights into bias-aware recommendations, nudges, and experience improvements.
- Monitor fintech and behavioral science trends (e.g., hyperbolic discounting, decision fatigue) through diary studies, ethnographic research, and secondary analysis.
- Support business KPIs such as conversion, engagement, retention, and trust through evidence-backed research inputs.
- Contribute to the development of internal research standards, methodologies, and best practices.
Ideal Candidate
- Strong Behavioral Research / Behavioral Insights / Consumer Behavior Research Profiles
- Mandatory (Experience 1): Must have 2+ years of experience in Behavioral Research, Consumer Behavior Analysis, Behavioral Science, or Market Research, focusing on understanding user motivations, decision patterns, and digital behavior
- Mandatory (Experience 2): Must have hands-on experience conducting primary and secondary research, including qualitative and quantitative research methods such as interviews, ethnographic studies, surveys, behavioral experiments, and observational research
- Mandatory (Experience 3) : Experience analyzing user behavior patterns, engagement trends, and digital interaction journeys to generate insights that influence product design, feature development, or platform experience improvements
- Mandatory (Experience 4): Must have exposure to data analysis or data mining of user behavior datasets, combining research insights with behavioral data to identify patterns, anomalies, or opportunities for product innovation
- Mandatory (Skills 1): Strong understanding of Behavioral Science principles such as Cognitive Bias, Cognitive Dissonance, System 1 & System 2 Thinking, Decision Science, or Consumer Psychology
- Mandatory (Skills 2): Experience in testing concepts, prototypes, or product ideas through usability testing, concept validation, or behavioral experimentation to evaluate user response and product effectiveness
- Mandatory (Skills 3): Ability to synthesize research findings into actionable insights, hypotheses, and recommendations for Product, Design, or Business teams
- Mandatory (Skills 4): Basic understanding of UI/UX and digital product journeys, including how users interact with mobile apps or web platforms, though this is not a design role
- Mandatory (Education): Background in Behavioral Science, Psychology, Sociology, Anthropology, Ethnography, Cognitive Science, or related fields (BA/MA/MSc/BSc)
- Candidates from institutes with strong behavioral research exposure are preferred
- Mandatory (Company): Candidates from B2C consumer product organizations where user behavior is closely tracked and analyzed, such as consumer tech, fintech, e-commerce, or digital platforms
- Mandatory (Note):This is not a pure UX Researcher or Data Analyst role. The client is looking for Design Thinking–oriented Behavioral Researchers who combine behavioral science, research methodologies, and behavioral data analysis to generate insights
- Preferred (Skills): Exposure to behavioral experimentation, usability testing, journey analysis, or consumer psychology frameworks used to improve digital product experience
- Preferred (Education): Background in Behavioral Science, Psychology, Sociology, Anthropology, Ethnography, Cognitive Science, or related fields (BA/MA/MSc/BSc)
Overview
Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.
Job Description
We are looking for an experienced Backend Developer with expertise in C#, MS-SQL, and RESTful API development. As a Mid-Senior Backend Developer, you will play a vital role in designing, building, and maintaining robust backend systems to support our applications. This position offers the opportunity to work on complex backend services, collaborating closely with cross-functional teams to drive successful project delivery.
Responsibilities:
Design, develop, and maintain backend services and APIs using C# and MS-SQL.
Create and manage efficient RESTful APIs to enable seamless integration with frontend applications.
Work closely with frontend developers, product managers, and stakeholders to ensure effective communication and alignment on project requirements.
Troubleshoot, debug, and optimize backend applications for maximum performance, reliability, and scalability.
Document code and workflows, adhering to best practices and coding standards.
Requirements:
Minimum of 4-6 years of experience in backend development, with strong expertise in C# and MS-SQL.
Proficient in designing and implementing RESTful APIs for web and mobile applications.
Strong knowledge of database design, querying, and optimization with MS-SQL.
Excellent communication skills to effectively collaborate with team members and stakeholders.
Nice-to-Have:
Experience working with Content Management Systems (CMS), especially Optimizely.
Familiarity with web development concepts and integration with frontend framework
Knowledge of agile methodologies and working in cross-functional, collaborative teams.
Skills & Requirements
C#, MS-SQL, RESTful API development, Backend services, Database design, Querying, Optimization, Debugging, Troubleshooting, Scalability, CMS, Optimizely, Web development, Frontend integration, Agile methodologies, Collaboration.
Job Brief
We are currently hiring a Video Editor to join our team who will be responsible for creating multimedia presentations using computer software. Their duties include splitting or combining video clips, adding appropriate sounds or graphics and delivering the finished product.
Main Responsibilities of a Video Editor
- Performing the full range of editing works from splicing, to sound balancing, to colour correction and colour grading.
- Review the script to better understand the video production requirements
- Editing raw footage content and cutting video sequences to ensure that concepts are translated effectively
- Review all edited tapes to identify any issues and changes as required
- Organizing and managing all audio and video assets to ensure a smooth workflow
Key Requirements
- You have solid prior experience are a video editor or videographer
- You have strong expertise in editing software such as Premiere Pro, After Effect, Photoshop and Final Cut Pro
- You possess good colour grading sense and skills and are able to tell a story through editing
- You can perform simple 2D animation, Motion graphics and VFX
- You are organized and with high attention to detail
- You can deliver high-quality work while meeting tight deadlines
Roles and Responsibilities:
Engage with potential clients via phone calls and WhatsApp to schedule meetings with our Principal Architect.
Understand client requirements related to construction, real estate, or interiors and relay them effectively to the Principal Architect.
Maintain and update client interactions, leads, and meeting schedules in the CRM system.
Follow up with leads to ensure timely responses and confirmed meeting attendance.
Provide basic information about our services, processes, and timelines to prospective clients.
Collaborate with the Principal Architect to refine engagement strategies and enhance lead conversion.
Skills Required:
Strong communication skills, with the ability to engage and build trust over calls and WhatsApp.
Experience in the construction, real estate, or interior design industry is mandatory.
Proficiency in CRM tools for managing leads and tracking client interactions.
Goal-oriented with a focus on delivering high-quality leads and scheduling productive meetings.
Prior experience in inside sales or client engagement is preferred.
Note: The role is client-focused, ensuring seamless communication and effective scheduling with our Principal Architect
Understand the business requirements and prepare the requirements documents
Conduct knowledge transfer sessions with the development team
Will be responsible for creating user stories and test cases
Perform Software testing, GUI, Functional Testing, and Usability testing
Work closely with the development and QA teams to ensure that the right product
goes out to the customers
Requirements
Excellent Communication
3+ Years of experience
Should be able to conceptualize ideas and propose solutions to customers
Should have experience creating wireframes
Good in documentation
Good understanding of SDLC
worked on multiple systems
● Manage a team of junior android developers
● Coordinate with the product team for timely delivery of requirement
● Design, build and maintain high performance, reusable, and reliable code
● Ensure the best possible performance, quality, and responsiveness of the application
● Identify and correct bottlenecks and guide your team to fix bugs
● Help maintain code quality, architecture, and automation
Required Knowledge and Skills
● 2-5 years of experience of working as a native android developer
● Highly curious and ready to dive into complex technical challenges.
● Strong knowledge of Android SDK, different versions of Android OS, and how to deal
with different device configurations, screen sizes, OS customizations
● Hands-on experience with architecture and structural design patterns like MVVM,
MVP, MVI
● Expertise in RESTful APIs, using Retrofit, Volley or HTTP Client
● Strong knowledge of Android UI, material design and other design principles,
patterns, and best practices
● Experience with offline storage and local databases
● Strong knowledge of asynchronous tasks and multi-threading
● Knowledge of the open-source Android ecosystem and the libraries available for
common tasks
● Ability to understand business requirements and translate them into technical
requirements
● Familiarity with Firebase, cloud messaging, push notifications, and similar protocols
● A knack for benchmarking and optimization
● Proficient understanding of code versioning tools, such as Git
● Experience of working with analytical tools like Firebase, Google Analytics, etc
Personality
● Requires excellent communication skills – written, verbal, and presentation.
● You should be a team player.
● You should be positive towards problem-solving, have a very structural thought
process to solve problems
● Interest to work at a high paced start-up environment with a large amount of learning.
● Good understanding of different frameworks, and be able to pick up new
technologies at ease.
● You should be agile enough to figure out a need for new technologies/frameworks
and learn new technology for better product performance
Job Role:
- Ability to consistently produce clean, efficient code based on client specifications
- Ability to integrate software components and third-party programs to meet specifications
- Reliability and proficiency in verifying and deploying programs and systems
- Ability to troubleshoot, debug and upgrade existing software
- Collaborative mindset and willingness to recommend and execute improvements
- Commitment to optimization and accountability evident in creating technical documentation for reference and reporting
Must Have
· Must Have: React native development,Android/iOS Native Development Experience
· Good To Have: MySQL, TypeScript, Ionic
Personal Skills:
· Organized, self-motivator, great communicator, detail oriented and fast learner.
· Excellent written and verbal communications skills at the business and technical level
· Strong work ethics, commitment and team work
· Should be a good team player & ready to shoulder additional responsibility
Primary responsibilities:-
- Ensure timely delivery as per the product plan.
- Track implementations across clients and ensure delivery in coordination with the technology team.
- Highlight Risks in the project, to ensure everyone understands overall risk.
- Manage the QA process, to help iterate on the products.
- Manage project scope and changes. Ensure that the project is within the scope, schedule, budget and quality standards.
- Coach, the mentor, motivate and supervise the project team. Delegate tasks and responsibilities to appropriate personnel.
- Keep detailed track of projects and share updates with clients.
- Manage client expectations for projects. 9.Customer visits.
Skills required:-
1.Should have good knowledge of any technology
2.Good experience in customer management and people management.
3.Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.
- Experience with enterprise products is desirable
- Experience in banking and finance domain is a bonus
- Client facing experience in the role of a project manager.
Desired experience:-
Should have handled small/medium projects in the past.
Prepare product and project plans in coordination with the sales team and tech team.
Should have worked with technical architects and developers and understands the terminology and concepts.
Proven ability to demonstrate a drive for results and accountability of business needs.
Experience of 3-4 years in Project Management
2-3 years in a PMO role
Overall experience of 6-8 years
Preferably from Product Organisations. But not a must.
Experience in preparing and reviewing Project Plans
Understanding of project governance and process compliances
Deep understanding of Project tracking and Risk assessment.
Experience of preparing Project reports, Snapshots, MIS.
Good team player - as he/she will need to work closely with PMs and other internal teams.








