Technical Support Representative (Internet Connectivity)
Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Duties and Tasks/Essential Functions:
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
- Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
- Knowledge about DNS, Basic network trouble shooting
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates.
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:
- Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
- Understanding the DSL Technology and familiar with Modem/Router connections.
- Ability to read/speak/write English fluent and no accent issue for communication.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to use the basic DOS Command for network trouble shooting.
- Ability to empathize and professionally troubleshoot and resolve customer’s issues.
- Fast learner and always willing to follow up the request from Management.
- Backgrounds of networking trouble shoot.
- Working experience of Networking/VOIP service/IPTV.
- Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.
Optional:
- Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
- Certificate of: CCNA or CCNP.
Skill and Knowledge Qualifications:
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of customer service principles and practices;
- Effective listening skills and Multi-tasking capabilities;
- Willingness to co-operate with others and work to the greater good;
- Good communication skills in English
Conditions:
- Position requires use of headset and the candidate’s needs to be open for voice process
- Should be flexible for rotational night shifts
- Working Days – 5
- Both Ways Cab Facility
- Need to be from the respective hiring zones to avail cab facility
- Internet: Minimum 50 mbps with feasibility of Ethernet Cable.
- System configuration: Minimum 4 GB RAM with intel core processor.
- Head Phone: USB head phone with MIC Power back up / inverter.
free Pick up and drop facility from the respective hiring zones
Should be flexible for rotational night shifts
Working Days- 5 days
Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

Similar jobs
Job Summary:
We are influencemedia.solutions - web3 marketing agency. We are seeking a creative and passionate Video Content Specialist with a strong understanding of storytelling video marketing and the web3 space.
You will be responsible for repurposing or creating original video content from scratch, using the latest trends and memes, to craft engaging short-form videos for YouTube Shorts, TikTok, and Twitter among others.
Key Responsibilities:
● Create and repurpose engaging short-form video content tailored to different social
platforms.
● Break down complex concepts into digestible and entertaining stories.
● Stay up-to-date with social media trends, memes, and video marketing strategies to enhance content relevance and engagement.
● Collaborate with clients and internal teams to understand project objectives and adapt content to meet specific marketing goals.
● Utilize online tools and video editing software to create visually appealing and high-impact videos.
● Optimize video content for social media platforms and platform-specific best practices.
● Work closely with the creative team to align content with brand voice and client expectations.
Qualifications and Requirements:
● Proven experience in creating short-form video content for social media platforms.
● Strong understanding of storytelling, especially translating complex topics into engaging into digestible video content.
● Familiarity with crypto concepts and memes within the web3 space.
● Proficiency in video editing software (e.g., Adobe Premiere, Final Cut Pro, or online tools like Canva, CapCut, etc.).
● Ability to stay on top of social media trends and incorporate relevant memes, audio tracks, and visual styles to increase engagement.
● Strong creative skills, with an eye for design and visual aesthetics.
● Excellent communication skills and the ability to collaborate with teams and clients to execute content that aligns with project goals.
● Ability to work under tight deadlines and manage multiple projects simultaneously.
● Prior experience working with web3 or crypto-related projects is a plus.
Compensation:
We offer a competitive salary based on your production level, proven experience, and ability to deliver high-quality video content for the
web3 audience.
Requirements
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, Javascript (React.js), XML, jQuery)
- Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
- 8 - 10 years of overall experience including 3+ years in mentoring & leading a high-performance team
- Experience developing desktop and mobile applications
- Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
- Have a strong understanding and appreciation for design first thinking and quality of user experience
- Be well-versed in sprint estimation, planning, tracking, change management and delivery, with prior experience of Agile-based development environments
- Strong command on vanilla/core JavaScript
- Knowledge of UI optimisations and performance.
- Deeper understanding of Chrome Dev Tools. Should understand the nuances of the timeline for perf monitoring.
- Deeper understanding of network layer, HTTP, HTTPS, cookies, local storage.
- Good communication skills, good visual design sense, in-depth experience in developing web-based applications.
- Strong technical aptitude and a good knowledge of CSS fundamentals


Job Description
A job where you increase the depth of your expertise in computer vision.
A job where you learn and implement the SOTA papers.
A job where you write vectorized code that runs in seconds, not in minutes.
A job where models learn to see and understand the world around them.
A job where models run real-time because you optimize every byte.
A job where you keep the career promises that you made to yourself.
A job where you keep the learning promises that you made to yourself.
If this scares you, don't read.
If this excites you, we might love you.
Role
We are looking for a passionate Machine Learning Engineer to join our team.
The ideal candidate will be an enthusiastic developer with 2-5 years of experience in the field of Computer Vision and Artificial Intelligence.
If building things and writing code excite you, this is the startup you belong.
Key Technologies
Must be an expert in Python and Numpy.
Experience with Tensorflow/Keras/Pytorch is required.
Unsatiable hunger for writing beautiful code.
Knowledge of python design-patterns.
Some experience with C++ is preferred.
Knowledge working closely with version control (GIT).
Excellent communication skills and being able to work independently.
Strong problem-solving and coding skills override everything else written above.
About AIMonk
Run by IIT Kanpur alumni, AIMonk is a deep tech startup.
We build beautiful and scalable software using computer vision and deep learning.
We pride ourselves in solving problems nobody else can in the space
It is a mission-oriented high-growth fintech startup building payment &
lending products to simplify education payments. Jodo’s suite of products make education payments convenient & affordable for parents while simplifying & streamlining fee collections for educational institutes. We aim to be a category-defining company with a mission to be a
trusted partner to parents in fulfilling their aspirations for their kids’ education.
We are backed by marquee VC investors – Elevation Capital and Matrix Partners – to realize this mission. Jodo is started by three co-founders who have a pedigreed education (IIT/IIM) and professional background (Nomura, Goldman Sachs, Morgan Stanley, Barclays, Matrix Partners)
Job Description:
We are looking for a QA Lead who will be owning the overall quality and reliability of our products. As a leader, you will mentor and build a team of QA engineers, acquiring in-depth knowledge of our products, establishing best practices/processes, and value automation over manual testing. If you enjoy building impactful products from scratch and influencing product direction, the role is for you.
Key Responsibilities
● Own overall quality of our products
● Automate all aspects of QA
● Develop test plans, test cases, test scripts and test reports on multiple products
● Establish and maintain QA processes, champion continuous testing/automation
● Mentor a team of QA engineers
● Troubleshoot production defects and performance issues
● Work closely with the Product and Development teams to build world-class products
📃Requirements
● 6+ years of proven experience in software testing
● 4+ years of experience in Test automation, should be able to the device and implement an automation strategy
● Good Understanding of Testing frameworks and agile methodologies
● Experience in Selenium with Java / Python or equivalent frameworks, REST API Test automation
● Knowledge of Performance / Load testing
● Detail-oriented, Excellent Analytical and Problem-solving skills
● Self-starter and ability to take the ownership
● Prior experience working in a startup environment is great to have
Benefits
● Becoming a part of the early core team
● Competitive salary
● Work with colleagues from strong backgrounds & hungry to succeed
● Opportunity to interact with and learn from high-pedigree investors & mentors -
○ VCs: Elevation Capital (erstwhile SAIF Partners), Matrix Partners
○ Select angel investors: Kunal Shah, Nithin Kamath, Amit Ranjan
What are we looking for?
● Self-starter with a high sense of ownership → Comfortable to work with minimal supervision
● Hungry to learn and grow → Passion to learn & be a better version of oneself; motivated to succeed
● Bias for action → Have the temperament to experiment and execute in uncertainty
● Hustler → Ability to generate resources to solve a problem
● Intellectual honesty → Always seeking and presenting truth irrespective of personal POV or beliefs
● Mission-oriented → Deeply care about delivering value and making an impact on customer's lives.


Role & Responsibilities:
- Individuals are responsible for all traditional development activities analysis, design, coding, testing, and documentation.
- Add new features to existing Windows and Web-based applications in Visual Studio 2019. Interacting with internal team.
- Transform business and design needs into innovative products.
- Drive all projects to completion within deadlines.
- Perform thorough testing to find issues ahead of time.
- Engineering software needs more precise analysis & coding skillset
- Enhance skillset by working with fortune 500 clients
- Interacting with internal team.
Qualifications:
- B.E in computer science or related fields.
- Hand on development experience with web & database technologies (MS SQL).
- Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.
- Ability to work at the tactical and strategic levels of IT initiatives.
- Impressive hands-on experience in .Net technologies. Impressive hands-on experience and knowledge with C#, SQL, JSON, XML, Win Forms & MVC, Angular, JavaScript, jQuery , HTML/CSS.
- Self-Motivated, flexible & Innovative.
•Proficient in Socket Programming/TCP Server Client Architecture
• Experience in Developing APIs and RESTful services using NodeJS.
• Experience with NoSQL database technologies such as MongoDB, Elastic Search
• Integration of user-facing elements developed by front-end developers with server-side
logic
•Knowledge to handle large database for GPS and building immensely scalable projects
•Writing reusable, testable, and efficient code
•Design and implementation of low-latency, high-availability, and performant
applications
• Implementation of security and data protection
• Integration of data storage solutions (may include databases, key-value stores, blob
stores, etc.
• Integrating with AI/ML Libraries
•Produce high quality code and experience with security implementations Identifying
application security risks and implementing security patches procedures.
- 2 to 4 years experience in Setting up the Automation testing environment
- CI/CD pipelines, writing API test cases, Selenium test cases
- Knowledge of Jenkins, JMeter, Fiddler & Postman is a must
- Have knowledge on Jenkins and CI/CD continues integration tool
- Automation Testing and hands-on experience in the creation of Automation Framework using SELENIUM WEB DRIVER
- Automation using Selenium with JAVA to test web-based application
- Qualifications - BE/Btech/MCA
- Own and execute consumer acquisition strategies using online marketing tools.
- Drive user engagement and conversions, retention programs, and enhanced community initiatives.
- Create and implement the company's communications strategy to multiple constituencies.
- Build brand and positioning/messaging, determine and implement a strategy for driving brand awareness.
- Manage PR, social media, blogs, and other online campaigns.
- Refine and execute monetization strategy and roadmap.
- As a key member of the Executive Team, make major contributions to overall Company strategy and organizational development (recruitment, culture, etc.).
- 7+ years of experience in product marketing for online consumer product/service, preferably in the social media/community space
- Extremely creative, the out-of-the-box thinker!
- Proven track record in developing and executing successful communications strategies, including ownerships of brand position/messaging and marketing channels (e.g., PR, events, online acquisition, etc.)
- A history of success with multiple user acquisition methods.
- Experience with campaign management.
- Experience with site flow conversion optimization and A/B testing.
- Experience in developing and executing monetization strategies -determining services, packaging, pricing, positioning, and communications.
- A great team player and motivator!
- Strong, clear communication, presentation, and writing skills.
- BA/BS degree; MBA preferred.

