Technical Support Representative (Internet Connectivity)
Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Duties and Tasks/Essential Functions:
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
- Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
- Knowledge about DNS, Basic network trouble shooting
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates.
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:
- Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
- Understanding the DSL Technology and familiar with Modem/Router connections.
- Ability to read/speak/write English fluent and no accent issue for communication.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to use the basic DOS Command for network trouble shooting.
- Ability to empathize and professionally troubleshoot and resolve customer’s issues.
- Fast learner and always willing to follow up the request from Management.
- Backgrounds of networking trouble shoot.
- Working experience of Networking/VOIP service/IPTV.
- Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.
Optional:
- Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
- Certificate of: CCNA or CCNP.
Skill and Knowledge Qualifications:
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of customer service principles and practices;
- Effective listening skills and Multi-tasking capabilities;
- Willingness to co-operate with others and work to the greater good;
- Good communication skills in English
Conditions:
- Position requires use of headset and the candidate’s needs to be open for voice process
- Should be flexible for rotational night shifts
- Working Days – 5
- Both Ways Cab Facility
- Need to be from the respective hiring zones to avail cab facility
- Internet: Minimum 50 mbps with feasibility of Ethernet Cable.
- System configuration: Minimum 4 GB RAM with intel core processor.
- Head Phone: USB head phone with MIC Power back up / inverter.
free Pick up and drop facility from the respective hiring zones
Should be flexible for rotational night shifts
Working Days- 5 days
Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

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You will be getting leads from the company. You need to build and maintain business relationships with new and existing customers. You understand customers' needs and recommend appropriate solutions, negotiate with clients to help them move down the sales funnel, record client feedback and maintain a customer database.
Our sales team is looking for a bright, motivated and high-performing Sales manager to join us. As a Sales manager at Focaloid, you will be responsible for managing and closing opportunities within your assigned territory. The person must demonstrate all the behaviors associated with a high-performance sales culture, specifically prospecting for new business, consultative selling approach, account management skills, ability to upsell and cross-sell to existing clients and delivering results against a quota.
The Sales Manager is a client facing role and the person will be involved in taking over from the inside sales team once a new opportunity has been identified. The person will work closely with the pre-sales team and tech team to drive it to closure.
● Develop and manage relationships with prospects and accounts within your assigned territory
● Work in a team-selling environment specifically building relationships with inside sales, pre-sales and technology teams.
● Interact with key influencers for assessing requirements, proposing solutions, making presentations and creating proposals.
● Track all opportunity and customer details including use cases, purchase time frames, next steps, and forecasting in CRM.
● Share weekly plans of status of accounts and potential leads, new initiatives, follow up action plans and revenue pipeline.
● All people management aspects of the team including individual performance management, team building, succession planning, cross-training
● Contributes to team effort by accomplishing related results as needed.
● Brainstorm with project and marketing team for maximizing client potential and to support and enhance visibility of company’s solutions
● Setting the strategy in partnership with the business and technology partners.
Candidate Profile:
● Bachelor's Degree in Engineering OR Equivalent
● 10+ years of experience selling outsourcing, offshoring and software development services
● An excellent performer with consultative sales style, negotiation skills, exceptional problem solving abilities and keen client assessment aptitude.
● A track record of performance excellence meeting and exceeding targets and objectives
● Experience selling to Director/VP level leaders
● Track record to selling to Startups, SMB & Enterprises in US and Europe
● Strong command in Selling Solutions and managing multiple clients
● Technically savvy; thorough understanding of technology space(product engineering, cloud, web & mobile)
● Skilled in virtual presentations, online web demos, remote sales processes
● Proficiency using CRM; (Base CRM, Pipedrive, Copper, Salesforce, etc.)
● Exceptional verbal and written communication skills
1. To write on a variety of topics related to education and courses offered by the colleges and institutions in India and educational news and updates etc.
2. Knowledge of writing articles, blog posts, descriptions, page titles, etc. for digital media.
3. Create content that gives website readers access to information in a simple, easy to understand language.
4. The content writer should know the target audience and write content to engage and draw visitors.
5. Generate content, making smart use of keywords. The text should have relevant keywords and variations for better search engine ranking and indexing.
6. Creating stories from in-house reports/surveys monthly.
7. Developing new ideas for web content.
8. Work with team members to enhance content pieces.
9. Candidates who handled a team will be given preference.
Desired Profile
1. Freshers with impressive writing skills are welcome.
2. As a web content writer, the ability to write engaging content for websites.
3. Knowledge in writing content for websites/print/company blogs.
4. Good written and communication skills.
5. Awareness of Search Engine Optimization (SEO), internet marketing trends is a plus.
6. Excellent time management skills.
• Experience with Core Java, J2EE, Spring, Hibernate, HTML/HTML5, JavaScript, Jquery, Web
Services.
• Understand and use Messaging Based Services techniques.
• Working knowledge with MySQL or similar SQL Databases.
• Strong knowledge in Object Oriented Concepts with Core Java.
• Good understanding and practical experience with Enterprise Java Concepts and
Methodologies.
• Good understanding of software development process in an agile environment.
• Excellent problem solving and troubleshooting skills.
• Solid coding practices including documentation, code reviews and unit testing.
• Knowledge of Grails, ReactJS, MongoDB and Junit will be an added advantage.
• Proficiency with database management is a plus.
• Experience with AWS infrastructure, e.g. S3, EC2, database services (RDS).
• Contribute to Production Support and debugging across the platform while working with other
software engineers.
• Strong experience with Application server development - Service layer patterns using Spring.
Specialized Skills:
• Excellent verbal and written communication in English.
• Ability to work in a fast-paced environment.
• Ability to multi-task on a regular basis.
• Ability to accept direction and complete work according to instruction.
• Strong analytical skills while maintaining attention to details.
• Innovative problem-solving techniques.
• Ability to organize, prioritize work, meet deadlines and work independently.
• Ability to handle multiple projects and activities in a timely manner.
• High Emotional Intelligence for an office environment.
• Experience working with office productivity tools; delivery assurance and/or industry standards
on deliverables.
• Experience working with administrative and/or workflow systems.
• Technical leadership of an engineering team to build, deploy, and support a reliable,
performant and scalable RESTful platform.
Professional Experience:
5-8 years’ experience
Qualification:
BE(CSE) B.Tech, M.Tech, M.Sc, B.Sc (IT), ME, M.Sc(CS), MCA
Perks:
• Monday to Friday – 5 Days work schedule
• Health insurance benefits
• Accidental and disability insurance benefits
• Opportunity to grow and promote from within
• Staff development activities
Do not apply if:
• Not having Experience in java, My SQL
• Not fluent in speaking, reading, writing English as this position requires fluent English languagebased communication


We are searching for an organized, ambitious Tech Lead with hands-on experience in .NET and data management methods with MongoDB, SQL.
In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and an excellent communicator. If you are also passionate about the .NET framework and software design/architecture, we- d like to meet you.
Your goal will be to help internal teams to design, develop and maintain software.
Responsibilities and Duties :
- Writing clean, scalable code using .NET programming languages.
- Working on Architecture and Standards team to validate designs and standards.
- Perform coding, bug verification, unit testing, and integration testing.
- Build high-quality scalable and predictable web applications on the .NET Technology stack and maintain internal and external facing web applications.
- Creating and integrating services and APIs using Web API 2 for various products and applications.
- Working on system architecture and databasing in MySQL and NoSQL.
- Make regular modifications to existing software for error correction, adaptation to new hardware, and improving overall function and performance
- Evaluate new code for reliable architecture, stability, reusability, performance, automation, security, and metrics
- Using JSON to store and transport data.
- Working with other team members and the team lead using Project Management Tools and Version Source Control to create industry-leading technological products.
Skills required:
- 4 - 7 years of experience in MongoDB.
- Candidate should have 2 years of experience as a tech lead.
- Knowledge of .NET development and lifecycle methods in C# Language.
- Experience in making Web API 2 including routes, class components, async methods, parallel programming, authentication, and authorization, etc.
- Experience and hands-on knowledge of data management methods with MongoDB, MySQL, or NoSQL, etc.
- Should have experience and understanding of using JSON.
- Familiarity with working with .NET Framework, JavaScript, HTML. Knowledge of .NET Core is preferred.
- Knowledge and experience working with AWS Cloud and cloud computing techniques is an added advantage, but not a requirement.
- Having a BSc Degree in Computer Science is optional but should have some educational knowledge of computer science
Venhan is a global IT development and professional services company, providing a broad range of services in technology, operations, parimutuel betting solutions, e-Agri, education technology, and consulting, with digital capabilities across all of these services
- Your employment with Venhan is full time and will involve extendable deputation to client site.
Job Description

Section A: Purpose of the Role:
To engage with CXOs across the world’s most successful companies and successfully sell new business opportunities to ensure MnM’s growth.
Section B: Job Description
B.1 Responsibilities:
- Generate sales revenue in line with the MnM’s objectives and goals
- Ensure strong focus is to hunt and sell to net new logos / net new client accounts within defined timelines
- Identify key decision makers and act as a strategic partner to C-level and senior executives within an assigned organization to drive revenues
to understand their issues/needs/priorities through a consultative selling approach
- Collaborate with internal resources (such as Research, Client Services) and external network to prioritize and penetrate key accounts; quickly build relationships with key stakeholders to drive revenues
- Leverage CRM as a tool to capture accurate sales pipeline management, develop strategic territory mapping and maintain forecast
- Manage sales forecast accuracy on a monthly/quarterly/annual basis and ensure that sales pipeline remains full of qualified leads & prospects
- Own the full sales cycle from prospecting through close and own the overall allocated sales quota
- Follow determined Sales best practices developed through collaboration with peers or delivered by Sales Learning and Development team.
- Maintain compliance in utilizing internal sales enablement tools and management processes
- Attend and participate actively on all internal team meetings.
B.2 Communication
- Internal Stakeholders: Internal teams such as Research, Sales, Web Marketing, Finance and Accounts, Events and Conferences, Human Resources
- External Stakeholders: Clients, Industry Experts, Government Agencies, Academia
Section C: Job Specifications
C.1 Skills:
- Excellent verbal and written communication skills
- Ability to engage with CXO, business leaders and build credibility and relationships
- Strong business development skills, telesales, outbound calling, communication and negotiation skills whenever required.
- Highly motivated individual with a passion for sales and an unyielding drive to succeed in an international selling environment
- Ability to comprehend and problem solve by thinking and acting quickly on your feet.
- Cultural Sensitivity in engaging with global clients
- Entrepreneurially minded individual with positive mindset capable of converting adversity into opportunity
C.2 Education:
- Essential: Bachelor’s degree
- Desirable: Master’s in Business Administration (MBA)
C.3 Prior Experience:
- 3+ years’ experience in product/solution/enterprise sales
- A consistent track record of overachievement in sales targets



