Technical Support Representative (Internet Connectivity)
Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Duties and Tasks/Essential Functions:
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
- Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
- Knowledge about DNS, Basic network trouble shooting
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates.
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:
- Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
- Understanding the DSL Technology and familiar with Modem/Router connections.
- Ability to read/speak/write English fluent and no accent issue for communication.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to use the basic DOS Command for network trouble shooting.
- Ability to empathize and professionally troubleshoot and resolve customer’s issues.
- Fast learner and always willing to follow up the request from Management.
- Backgrounds of networking trouble shoot.
- Working experience of Networking/VOIP service/IPTV.
- Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.
Optional:
- Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
- Certificate of: CCNA or CCNP.
Skill and Knowledge Qualifications:
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of customer service principles and practices;
- Effective listening skills and Multi-tasking capabilities;
- Willingness to co-operate with others and work to the greater good;
- Good communication skills in English
Conditions:
- Position requires use of headset and the candidate’s needs to be open for voice process
- Should be flexible for rotational night shifts
- Working Days – 5
- Both Ways Cab Facility
- Need to be from the respective hiring zones to avail cab facility
- Internet: Minimum 50 mbps with feasibility of Ethernet Cable.
- System configuration: Minimum 4 GB RAM with intel core processor.
- Head Phone: USB head phone with MIC Power back up / inverter.
free Pick up and drop facility from the respective hiring zones
Should be flexible for rotational night shifts
Working Days- 5 days
Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

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We are seeking a Staff Salesforce Engineer. The Staff Salesforce Engineer will have accountability to deliver Sales Cloud functionality within and across the Salesforce Platform, integrations with external systems, and will have exposure to Financial Service, Service, and Marketing Cloud functionality within the platform. The Staff Engineer is responsible for leading the design, build (configuration and customization), implementation, documentation, and maintenance of functionality that meets the needs identified by Product Leadership.
Responsibilities:
- Identify and translate conceptual needs into executable design and delivery. Partner with the PO to determine technical feasibility, sequencing, story refinement and epic/release planning to guide the development team.
- Define system solutions that ensure alignment with industry best practices, technical strategies, and priorities.
- Proficient in data modeling, designing custom objects, fields, and relationships to meet end-user needs.
- Designing and implementing custom user-guided experience workflows.
- Expertise in integrating Salesforce with external systems using APIs and middleware.
- Understanding various integration patterns, including point-to-point integrations, middleware-based integrations, and event-driven architectures.
Leadership:
- Provide technical leadership to a product delivery team of 2-4 Salesforce Engineers, and collaborate with architects and other product leaders.
- Provide coaching/mentorship to delivery team Engineers on technical focused topics.
- Be the model for oneself and the delivery team on keeping skill sets and expertise relevant with the latest Salesforce releases, features, and industry best practices.
- Active participation in the technology community through forums, events, and/or open-source or personal project contributions.
Application Implementation & Oversight:
- Provide oversight of delivery team code review processes to ensure the security, scalability, and maintainability of Salesforce solutions.
- Deep understanding of patterns and value of unit testing, test classes, and test data creation to ensure code coverage and quality.
- Thorough documentation of design decisions, code, and configurations or both development and end-user understanding.
Requirements:
- Bachelor's degree in Computer Science or other technical field or equivalent work experience
- 10+ years of experience in engineering environments, taking abstract concepts and ideas and formulating a detailed software engineering plan to deliver.
- Experience architecting salesforce software solutions with requirements such as performance SLOs, high availability, reliability, security, etc.
- Understand data and system integration patterns and technologies
- Proficiency in managing large scale implementations, efforts.
- Ability to articulate and transfer complex ideas to a wide audience through both verbal and written communication.
- Strong conceptual, critical thinking, technical and problem-solving skills with good attention to details.
- Must be articulate and have the ability to meet with high level management to present and/or deliver technical documentation.
Preferred:
- 7 - 10+ years of experience in the Salesforce engineering environment, taking abstract concepts and ideas and formulating a detailed software engineering plan to deliver
- Extensive knowledge of Sales and Financial Service Clouds.
- Highly proficient in developing Apex Classes, Apex triggers, Batch Apex, JavaScript, Lightning Web Components (LWC), Visual Force (VF Pages), OmniStudio
- Preferred 1-3 years recent work experience in several of the following integration technologies: Java, REST/ SOAP API, Spring Boot, Mongo DB, Confluent Kafka, Change Data Capture, Platform Events, OpenShift, Docker, TC Server, Messaging Queues (RabbitMQ, IBM MQ).
- Experience with CI/CD DevOps including using tools such as Visual Studio Code, Salesforce CLI, Git, Github, Github actions, Bitbucket, and Jira.
- Excellent verbal and written communication skills, particularly around technical documentation.
- Ability and desire to learn new technologies and development tools.
- A creative mindset to apply innovative approaches to software design.
- Exposure to working in a product operating model, leveraging an Agile scrum execution framework.
- Experience working directly with product owners, peer engineers, dev team, and business partners.
- Salesforce Admin and Developer certifications preferred.
Benefits:
- Work Location: Remote
- 5 days working
You can apply directly through the link : https://zrec.in/zOwmj?source=CareerSite
Explore our Career Page for more such jobs : careers.infraveo.com


Overall Experience: 6+ years
Relevant: 4+ years
Location: Initial 10 days Hyderabad after that Remote
*ONLY IMMEDIATE JOINERS*
Role Description
This is a full-time remote role for a Data Engineer. The Data Engineer will be responsible for daily tasks such as data engineering, data modeling, extract transform load (ETL), data warehousing, and data analytics. Collaboration and communication with cross-functional teams will be required to ensure successful project outcomes.
Qualifications
- SQL, Python/Scala, Spark, Hadoop, Hive, HDFS
- Data Engineering, Data Modeling, and Extract Transform Load (ETL) skills
- Data Warehousing and Data Analytics skills
- Experience in working with large datasets and data pipelines
- Proficiency in programming languages such as Python or SQL
- Knowledge of data integration and data processing tools
- Familiarity with cloud platforms and big data technologies
- Strong problem-solving and analytical skills
- Excellent communication and collaboration abilities
- Ability to work independently and remotely
- Bachelor's degree in Computer Science, Data Science, or a related field
- Strong experience in Core Java, Multi-Threading, data structures (List/Map/Set) and unit testing with (Junit, Mockito)
- Strong experience with Spring Framework (Spring MVC, Spring REST, Spring Data), ORM frameworks (JPA, Hibernate) and RDBMS (Oracle/MySQL/Postgres)
- Strong experience in applying Object-Oriented design principles and Design Patterns
- Good knowledge of Multi-Tier architecture, Micro Services architecture and Service Oriented Architecture
- Exposure to AWS Cloud, NoSQL Database (Mongo, Cassandra), Message Broker (Active
- MQ/RabbitMQ/Apache Kafka) and Big Data Technologies (Hadoop/Hive/Spark)
- Additionally, must possess capability to review code, produce technical specification document
- and knowledge of code quality tools (PMD/FindBugs/Sonar)
Role Description
- Office 365 Migration Specialist
- Position requires prior Office 365 mailbox migration experience, scheduling migration batches and process management.
- Under the general direction of the customer IT/Security/Okta Teams is responsible for assisting in the planning and support of the migration from multiple on-premises Exchange environments & third party provided Mail services into a single Azure-hosted Office 365 environment.
- Candidates must be flexible to work Monday through Friday
Primary roles and responsibilities
- Hands-on migration/deployment of Exchange 2007/2010/2016 to Office 365 Azure-hosted solution
- Provide Level II/ Level III support for email and messaging systems
- Perform large-scale infrastructure implementations and migrations
- Configure tools for monitoring and use them to proactively identify issues within email & messaging systems
- Deployment of O365 Application (One Drive, SharePoint, Teams) with existing data migration
- Implementation and migration of Exchange Archiving and Journaling.
- Create and maintain technical documentation.
- Develop and train Service Desk and Endpoint Support to resolve level 1 and 1.5 Office 365 issues
- Participate in monthly maintenance windows
- Performs related duties as assigned
Experience and educational requirements
- Bachelor’s degree/Any equivalent Post Graduation.
Minimum skills, knowledge, and ability requirements
- Hands-on Exchange to O365 migration experience is a must.
- Very Good Knowledge on One Drive, SharePoint
- Integration of O365 with Okta
- Good communication and customer handling skills, candidates need to able to work with minimal supervision.
- Solid understanding of Microsoft Exchange 2007, 2010, 2013, 2016, O365.
- Solid understanding of ITIL/ITSM best practices.
- Excellent problem solving and decision-making skills.
- Experience with Veritas Enterprise Vault a plus.
- Ability to work independently and as part of a team.
- Certifications in this field are a plus.
1. Prepare Test Cases
2. Conduct self, peer review
3. Update test cases after reviewing the comments
4. Conduct testing in the required environments
5. Record Test observations
6. Log Defects
7. Verify defect fixes
8. Provide status to Test Lead.
9. Knowlegde of Java or .Net
1. Research and identify institutional, healthcare, and/or hospitality projects that have a requirement of architectural design/redesign
2. Create a database of such project leads and clients
3. Coordinate and schedule meetings with prospective clients
4. Follow up with the leads
Additional information -
1. Prior experience in conducting market research and sourcing projects will be preferable
2. Prior knowledge of the Software Development field is a plus
Few words about Unify Technologies: Unify a Digital Engineering company. We help our clients by providing Digital Engineering Services to develop high-quality products. We have extensive experience in software product engineering and a successful track record of delivering on aggressive delivery plans without compromising on the quality in Cloud, Mobile, and Data practices.
If you are looking for a solid opportunity to put your Computer Science skills to test you are in the right place. We need some hard-core programming help to help enhance our Data management frameworks used to move data between platforms and systems seamlessly.
Employment Type: Full-Time
Position: Sr SDE - Senior Software Development Engineer (Java Back-End Development)
Project: Product-Apple’s Maps and Advertising Platforms
Experience: 4-8 Years
Key Skills: Java Programming + Spring Boot + REST / Java + SQL
Joining time: Immediate to 30 days
Work Location: Hyderabad - India
Education: Master’s/Bachelor’s degree in Computer Science, Statistics, Engineering or a related technical discipline will be preferred
Detailed Job Description: At UNIFY, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
We are looking to hire extraordinary individuals with strong communication and interpersonal skills and ability to work effectively across multiple business and technical teams. As a part of this team, you will build cutting edge software service, one that is continually innovating and is proud of making a difference.
You should be a self-starter, motivated, with exceptional interpersonal skills as well as a positive and flexible approach to problems. The applicant should have the ability to thrive in a fast-paced, tight deadline delivery timeline. As a part of this dynamic team, the applicant will help us build the product experience on a global scale.
If you’ve responded positively to the above questions and want to work in a great, international team, that is passionate, creative, ambitious, open to knowledge-sharing, and loves to cooperate with each other - join us!
Key Qualifications:
-
Minimum of 4 years experience implementing large-scale production systems
-
Hands-on experience with design, development and productizing highly available, distributed and scalable transactional enterprise systems.
-
Strong hands-on programming experience in Java/J2EE building middleware or backend applications.
-
Strong development experience of microservices architecture in a highly distributed environment with web services, Spring, Spring Boot, Hibernate and SOA
-
Experience with RDBMS like Oracle and NoSQL databases such as MongoDB, Couchbase, Elasticsearch
-
Sharp troubleshooting skills and real-world systems deployment experience.
-
Proven track record with rapid development cycles and demanding schedules
-
Experience doing Software Development using Agile methodologies
-
Understanding or experience working on Cloud technologies is a plus
Roles & Responsibilities:
-
Design and implement web APIs.
-
In this role, you will be involved in the end to end cycle of design, development and deployment of core services for mission-critical customer-facing applications.
-
Results-oriented and demonstrate a high degree of ownership and accountability.
-
Experience handling distributed vendor resources
-
Creative problem solver and excellent collaborator, who thrives in a fast-paced, innovative environment.
-
Communicate quickly and effectively; vertically and horizontally through the organization.
-
Influence others to get things done.
-
Must possess excellent problem-solving & analytical skills.
-
Handle ambiguity and solve problems despite uncertainties.
-
Ability to lead large projects focusing on innovation, teamwork and results.
-
Proven track record of achieving outstanding results in a professional career
Recko Inc. is looking for a Lead Sales Development Representative to join our rapidly growing organization as a critical part of the marketing team. This is the perfect opportunity for a self-motivated, determined Sales expert to create a massive impact on a young, disruptive start-up.
About Recko:
Recko was founded in 2017 to organise the world’s transactional information and provide intelligent applications to finance and product teams to make sense of the vast amount of data available. With the proliferation of digital transactions over the past two decades, Enterprises, Banks and Financial institutions are finding it difficult to keep a track on the money flowing across their systems. With the Recko Platform, businesses can build, integrate and adapt innovative and complex financial use cases within the organization and across external payment ecosystems with agility, confidence and at scale. . Today, customer-obsessed brands such as Deliveroo, Meesho, Grofers, Dunzo, Acommerce, etc use Recko so their finance teams can optimize resources with automation and prioritize growth over repetitive and time-consuming tasks around day-to-day operations.
Recko is a Series A funded startup, backed by marquee investors like Vertex Ventures, Prime Venture Partners and Locus Ventures. Traditionally enterprise software is always built around functionality. We believe software is an extension of one’s capability, and it should be delightful and fun to use.
Working at Recko:
We believe that great companies are built by amazing people. At Recko, We are a group of young Engineers, Product Managers, Analysts and Business folks who are on a mission to bring consumer tech DNA to enterprise fintech applications. The current team at Recko is 60+ members strong with stellar experience across fintech, e-commerce, digital domains at companies like Flipkart, PhonePe, Ola Money, Belong, Razorpay, Grofers, Jio, Oracle etc. We are growing aggressively across verticals.
What does the role entail?
-
Use your research, prospecting, and people-skills to identify, connect and educate potential customers on the benefits and value of Recko’s suite.
-
Be a driver of change for prospect organisations and help them visualise a future which is being crafted by Recko.
- Monitor metrics and help the team constantly improve by understanding their individual and collective performance
- Work closely with sales and marketing leadership to test new content and positioning and drive the success of outbound programs
-
Qualify prospects and navigate organisations to identify the decision-makers.
-
Nurture, multithread, and map prospective accounts.
-
Learn, leverage and help evolve the demand generation process.
-
Able to understand/explain concepts and ideas in a simple, clear and concise manner.
-
Great listener and quick thinker with an inquisitive nature.
Who are we looking for?
-
4-5 years of experience in ADR/SDR/BDR roles evangelising technology products and at least 2 years of experience leading SDR Team.
-
Experience working with medium and large organizations and C-level executives in particular in technology companies.
- Proven track record of building and maturing BDR/SDR outbound teams in the technology sector
-
Outstanding verbal, written and presentation skills and well networked in the startup ecosystem.
-
Very strong interpersonal and communication skills to understand the needs of the business and the customer alike.
-
Experience using CRM’s
-
Fearless and willing to take intelligent risks
-
Assertive and persuasive, every step of the way
-
Articulative, energetic and someone with a strong business acumen

- Design, develop and maintain features, services, products that are part of a company
- Own delivery of said features and services
- Own success of the products by tracking its lifecycle with customers
- Build systems that scale horizontally
- Write automated tests to ensure code quality
- Work with customers to build a product roadmap
- Work with sales & marketing to sell your product to end-users
- Work as an integral part of an agile software development team to build features end-to-end
- Support those features in the company production environment by participating in an on-call rotation
- Bachelor's degree in Computer Science or equivalent work experience
- 3+ years of experience working on teams to develop and deploy web or mobile applications
- Expertise with Javascript and NodeJS; knowledge of frameworks such as React.js is a big plus
- Experience writing and consuming RESTful APIs
- Expertise with data modeling
- Proficiency with git and Github workflows
- Expertise with test-driven development and automated testing
- Proficiency with SQL and NoSQL datastore
- Excellent analytical and problem-solving skills
- Excellent communication skills and fluent English
- Open to learn and work on new technologies
About the Role
Brainstorm digital and grass root strategies to let a billion people know about HelpNow. Your chance to build the 911 of India.
Job Responsibilities:
-
Hack influencer & celeb tie-ups, social media trends and comment strategy.
-
Tap into Housing societies, Jogging parks, etc. to spread awareness.
-
Negotiate ads on billboards, bus stops, metro trains et cetera.
-
Work on off-beat marketing ideas worthy of featuring on mad over marketing.
-
Drive regular posts on WhatsApp, email and blog posts.
- Execute strategic barter deals and partnerships.
The candidate should have minimum 4 years of experience in:
- Connecting with people of all kinds
- Marketing for a growth stage startup
- Being street smart with a demonstrated history of “hustling"
- Social media activity that unanimously declares you a savage
- Hunger for growth

