Technical Support Representative (Internet Connectivity)
Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Duties and Tasks/Essential Functions:
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
- Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
- Knowledge about DNS, Basic network trouble shooting
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates.
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:
- Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
- Understanding the DSL Technology and familiar with Modem/Router connections.
- Ability to read/speak/write English fluent and no accent issue for communication.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to use the basic DOS Command for network trouble shooting.
- Ability to empathize and professionally troubleshoot and resolve customer’s issues.
- Fast learner and always willing to follow up the request from Management.
- Backgrounds of networking trouble shoot.
- Working experience of Networking/VOIP service/IPTV.
- Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.
Optional:
- Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
- Certificate of: CCNA or CCNP.
Skill and Knowledge Qualifications:
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of customer service principles and practices;
- Effective listening skills and Multi-tasking capabilities;
- Willingness to co-operate with others and work to the greater good;
- Good communication skills in English
Conditions:
- Position requires use of headset and the candidate’s needs to be open for voice process
- Should be flexible for rotational night shifts
- Working Days – 5
- Both Ways Cab Facility
- Need to be from the respective hiring zones to avail cab facility
- Internet: Minimum 50 mbps with feasibility of Ethernet Cable.
- System configuration: Minimum 4 GB RAM with intel core processor.
- Head Phone: USB head phone with MIC Power back up / inverter.
free Pick up and drop facility from the respective hiring zones
Should be flexible for rotational night shifts
Working Days- 5 days
Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

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Designation : Business Development Executive
Cadre : Team Member
Position Reports to : Manager
Job Type : Full time
Location : Mumbai, BKC.
Shift Timings and Working Days:
US Shift : 7pm to 3.30 am
Working Days : Monday to Friday – Prefer male candidate
Additional Perk offer for Night Shift Travelling Allowance which will be provided every Friday
General Shift : 9 am to 5:30pm
Working Days: Monday to Saturday – Prefer Female candidate
Additional Perk offer for Day Shift: Afternoon Meal will be offered by the Organization.
ABOUT FINESTAR :
Finestar is a focused organization, sight holder of De Beers group of companies. We
sources rough diamonds directly from primary sources, manufacture it entirely in our own fullyintegrated
factories and distributes the polished diamonds across the world through our
global marketing & distribution network. The group has been expanding its operations over the
last 25 years and today have a presence in 8 countries.
Job Description :
As a Business Development Executive, you will play a crucial role in our organization by
conducting a substantial volume of outbound calls daily to leads and oversee end-to-end
conversions. Through your effective communication and persuasive skills, you will engage with
potential clients, providing insightful information to convince and convert inquiries into
successful online registration.
Making outbound calls to potential clients
FINESTAR JEWELLERY AND DIAMONDS PVT.LTD.
HRD/JD/003
Take care of existing & New Clients
Closing sales leads and assisting the client in entire process
Meeting or exceeding monthly goals assigned by the Team Leader
Working with the team and keep developing new market opportunities
Perform any other jobs assign by management
Desired Candidate Profile :
Excellent English communication and presentation skills, both verbal and written
Competitive and enthusiastic personality with negotiation skills
Excellent interpersonal and customer-facing skills
Expertise in Microsoft Office
Other Requirements/Details :
Tech-savvy, proactive, and eager to learn attitude
The logical, solution-oriented mindset with good analytical ability
Bachelor’s degree in any stream
Fresher or 1-3 years of experience in Luxury domain is plus
CTC Offer : between 2.5 LPA to 3.5 LPA
Immediate joiner
Interested Candidates share me the


Job Description
-
Able to design and architect product solutions.
- Sound knowledge in OOPS concepts and OOAD
-
Knowledge on C++ 11/14, STL and BOOST libraries usage is added advantage
-
Implementation of automated testing & unit test framework
-
Know how on profiling tools & debugger
-
Developed software with interfaces to low level system and hardware resources
-
Excellent communication skills, written and verbal
-
Team player & high review aspects with CPP Core guidelines
-
Requirements Engineering and Bug Tracking tools
-
Thorough knowledge in Build and Release. Good exposure on GIT, Gerrit, SVN and Jenkins
-
Should be a quick learner and can take on things independently
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Autosar / Automotive Domain knowledge would be a plus
Qualifications
BE/ BTech. in CS/IT/ENC/EEE
Additional Information
Having 4 to 8 years of experience
• Developing and maintaining all server-side network components.
• Creating database schemas that represent and support changing business processes thereby
ensuring optimal performance of the central database and responsiveness to front-end requests.
Integrating multiple data sources & databases in one system
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing & implementing low-latency & high-performance applications by writing testable,
reusable, and efficient code.
• Implementing User authentication and authorization between multiple systems, servers, and
environments
• Implementing effective security protocols, data protection measures, and storage solutions.
• Implementing automated testing platforms and unit tests. Running diagnostic tests, repairing
defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development
Desired Candidate Profile :-
• Strong proficiency with JavaScript & ES6
• Good Knowledge of Node.js and frameworks available for it such as Express, HapiJS, Mongoose,
Sequelize, etc.
• Good understanding of server-side templating languages such as Handlebars, EJS, etc
• Good knowledge of MongoDB, its limitation and workarounds, replica sets, sharding, clustering
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Understanding accessibility and security compliance
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and
optimizing output to match the specific platform
• Proficient understanding of code versioning tools, such as Git
• Proficient understanding of API testing tools, such as Postman
• Superb interpersonal, communication, and collaboration skills
• Exceptional analytical and problem-solving aptitude
Should be able to use the transformations components to transform the data
Should possess knowledge on incremental load, full load etc.
Should Design, build and deploy effective packages
Should be able to schedule these packages through task schedulers
Implement stored procedures and effectively query a database
Translate requirements from the business and analyst into technical code
Identify and test for bugs and bottlenecks in the ETL solution
Ensure the best possible performance and quality in the packages
Provide support and fix issues in the packages
Writes advanced SQL including some query tuning
Experience in the identification of data quality
Some database design experience is helpful
Experience designing and building complete ETL/SSIS processes moving and transforming data for
ODS, Staging, and Data Warehousing

Responsibilities and Duties
- Should have good knowledge and experience 2+ years of experience in core Php, Opencart, Magento, Wp, Shopify Etc
- Produce detailed specifications
- Maintain and optimization and functional code
- Contribute to all phases of the development lifecycle
- Develop and deploy new features to facilitate related procedures and tools.
- Focus on Unit Testing and ensure the test-driven process
Qualifications and Skills
- Proven software development experience in PHP, Web services, WSDL, XML, and SOAP
- Familiarity with the Model-View-Controller (MVC) architectural pattern, and previous experience developing web applications using this pattern or on existing MVC frameworks
- Good knowledge of relational databases, experience interacting with MySQL database systems through an abstraction layer, in addition to the ability to write raw SQL queries.
- Front-end development experience with strong Javascript skills (including frameworks/libraries such as jQuery, AJAX, JSON) as well as familiarity with accepted CSS and HTML design standards.
- Experience in common third-party APIs i.e. (Google, Facebook, eBay, etc) will be an added advantage.
- Passion for best design and coding practices and a desire to develop new bold ideas.

IT Security Manager- 8-12 Years
NOTE - We are looking for those candidates who can join immediately or within 15-20 days of the notice period.
Key Responsibilities:
• Lead IT security projects including design and implementation of security infrastructure &software
• Experience working with Linux/UNIX administration"
•
• Define next gen IT security strategy, architecture, and processes for the group
• Analyse business requirements by partnering with key stakeholders across the organization to develop security solutions
• Lead validation of BCP & DR as per the organizational needs
• Experience with framing apolicies, processes and procedures and their implementation of IT Security for both On premise and Cloud infrastructure
• Write or review security-related documents, such as incident reports, proposals, and tactical or strategic initiatives.
• Maintain and manage security for all existing and new IT infrastructure and Applications
• Monitor security performance of information technology systems to drive cost and productivity levels, and to make recommendations for improving & standardization of the IT infrastructure
• Develop strategies for infra and application hardening
• Hands on experience with implementation of various security products & infrastructure
• Testing, troubleshooting, and modifying and ensure no performance impact on the systems so that they operate effectively
• Prepare plan and strategies to ensure security of the organization including both high and low risk events.
• Develop budgets for security operations and new initiatives.
• Coordinate security operations, Audit & Compliance activities along with law enforcement and government agencies.
• Ensure completeness of documentation and have exposure to ISO 27001, ISMS policies
• Work with key IT service providers to ensure industry standard platform, network and endpoint security posture
Key Skills required:
• Critical Infrastructure Management- (Manage SPI, Certification resources and infrastructure)
• WAF – Barracuda, Cloudflare, Akamai
• Cloud Security – AWS and Azure are preferred
• Work with Software and teams in resolving vulnerabilities
• SSL and PKI infrastructure management
• SIEM – Event Management, Endpoint Management, Threat analysis, patch Management
• Anti-Virus (VDC and Global Endpoints)- Web content filtering, Definition updates,
• Time Monitoring – system health checks and resource utilization checks, SIEM log analysis
• Log Monitoring and Log Analysis – collect, alert, store, search, report and share system and WAF logs
• Manage compliance – PCI, ISO
• Ability to work in global environments with teams spread globally
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Highly organized and detail oriented.
• Excellent analytical and problem-solving skills.
• Experience with framing policies, processes and procedures and their implementation of IT Security for both On premise and Cloud infrastructure
experience with policies
• blue team (any experience with defending the network)
any experience with vulnerability assessment and PT



Experience: 7 - 11 years
Talents from eComms Only
Role: Director Engineering (Mobile)
Key Skills: Java/Python, Android, iOS, Design Patterns, AWS, OOP, SDLC,Kotlin, Swift, Objective C, Cocoa
As a technical leader, you own the engineering vision and oversee the technical standards your team thrives on. As a manager of engineers, you coach and develop our promising, young talent and ensure their collective energy is applied effectively and efficiently to accomplish not only the organizational goals, but also their individual career goals.
- Own the development practices and standards for your team
- Own the technical architecture, drive engineering design and shoulder critical decisions
- Interface with Architects and technical leads to steer them to continuous Feature Improvements
- You have experience in managing, coaching software developers to help them level up
- You are able to weigh several and often conflicting constraints and make rapid decisions in a fast-moving and quickly-growing company
- You have a strong technical background, with 7+ years of experience with software engineering predominantly working on mobile applications (Android, iOS)
- Should have worked on at least one of these programming languages (Python/Java)
- You possess strong knowledge of Android, Java, JSON, Kotlin, Objective-C
- Excellent understanding of Android design patterns, Data Structures, Algorithms, iOS
Requirements:

