Technical Support Representative (Internet Connectivity)
Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Duties and Tasks/Essential Functions:
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
- Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
- Knowledge about DNS, Basic network trouble shooting
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates.
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:
- Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
- Understanding the DSL Technology and familiar with Modem/Router connections.
- Ability to read/speak/write English fluent and no accent issue for communication.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to use the basic DOS Command for network trouble shooting.
- Ability to empathize and professionally troubleshoot and resolve customer’s issues.
- Fast learner and always willing to follow up the request from Management.
- Backgrounds of networking trouble shoot.
- Working experience of Networking/VOIP service/IPTV.
- Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.
Optional:
- Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
- Certificate of: CCNA or CCNP.
Skill and Knowledge Qualifications:
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of customer service principles and practices;
- Effective listening skills and Multi-tasking capabilities;
- Willingness to co-operate with others and work to the greater good;
- Good communication skills in English
Conditions:
- Position requires use of headset and the candidate’s needs to be open for voice process
- Should be flexible for rotational night shifts
- Working Days – 5
- Both Ways Cab Facility
- Need to be from the respective hiring zones to avail cab facility
- Internet: Minimum 50 mbps with feasibility of Ethernet Cable.
- System configuration: Minimum 4 GB RAM with intel core processor.
- Head Phone: USB head phone with MIC Power back up / inverter.
free Pick up and drop facility from the respective hiring zones
Should be flexible for rotational night shifts
Working Days- 5 days
Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

Similar jobs
- Architect and Develop: Design, implement, and maintain high-performance backend services using Java/Golang and intuitive frontend interfaces using React.
- Technical Leadership: Provide technical guidance and mentorship to junior developers, promoting best practices and fostering a collaborative environment.
- Code Quality: Write clean, efficient, and well-documented code following industry best practices and coding standards.
- Collaboration: Work with backend developers, frontend developers, product managers, and other stakeholders to gather requirements and deliver robust solutions.
- Performance Optimization: Identify and address performance bottlenecks and scalability issues.
- Debugging and Troubleshooting: Diagnose and resolve complex issues in both backend and frontend components.
- Testing: Implement comprehensive testing strategies, including unit tests, integration tests, and end-to-end tests.
- Continuous Learning: Stay current with the latest industry trends, technologies, and best practices in full stack development.
-
Understand long-term and short-term business requirements to precision match it with the capabilities of different distributed storage and computing technologies from the plethora of options available in the ecosystem.
-
Create complex data processing pipelines
-
Design scalable implementations of the models developed by our Data Scientist.
-
Deploy data pipelines in production systems based on CICD practices
-
Create and maintain clear documentation on data models/schemas as well as
transformation/validation rules
-
Troubleshoot and remediate data quality issues raised by pipeline alerts or downstream consumers
Job Description:-
- Min 1 year or more of iOS App development experience.
- Proficient with Objective C and Swift
- Experience with iOS frameworks.
- Experience with offline storage, threading, and performance tuning
- Familiarity with RESTful APIs to connect iOS applications to back-end services
- Deep understanding of design patterns.
- Knowledge of using Cocoapods, Push Notifications, Payment Gateway and other third party SDKs and libraries.
- Location Tracking and Custom UI.
- Understanding of XML and JSON web services.
- Must have Publish at-least 1 iOS Application on AppStore.
Responsibilities and Duties:-
- Design and build advanced applications for the iOS platform and follow clean coding practices.
- Collaborate with backend team to define, design, and ship new features.
- Understand & Implement Design patterns / Industry best practices
- Work on bug fixing and improving application performance.
- Write reusable codes adhering to SOLID principles.
- Use profiling tools to optimize app performance.
- Write algorithmic efficient codes.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Required Experience, Skills and Qualifications:-
- Bachelor's (Required)
- Programming Languages needed:
- Objective-C (Preferred)
- Swift (Preferred)
COVID-19 precautions:-
- Remote interview process
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place, Mask is compulsory, Proper Sanitization, Safe Distance is followed at the office.
Job Type: Full-time
Salary: ₹Negotiable
Schedule: Day shift
The ideal candidate is an analytical team player who will be responsible for getting things done, identifying the critical issues within the existing product, skilled in problem solving, planned execution and finally evaluating the solution. Ability to work with a team of high performing individuals, also work cross-functionally to complete product roadmaps and discover new opportunities.
Work Responsibilities:
- Work closely with senior leadership in Product, Technology, Business, Marketing and Design team to articulate business needs to actionable product requirements.
- Take complete ownership of the products, refining the existing features in the product. Working on new features, identifying the user requirements and ultimately improving the lifetime of the users using our product.
- A basic understanding of qualitative and quantitative methods for user research. Establish a closed feedback loop with users & Synthesizing user needs and insights into simple yet delightful experiences.
- Periodically conduct user-research, industry analysis, competitor mapping and ideate on what to build next. Compile information from various sources to formulate a current picture of the company and market.
- Improving the user journey, reducing the drop-off rates.
- Obsess with data, define and track key metrics and draw actionable insights using data. Establish KPIs, and conduct quality assessments
- Help define Product Roadmap for new offerings aligned with the broader company vision and yearly targets
- Work with cross-functional team to take something from idea to hands of users
- Maximize the efficiency of all business procedures, Dissect product analytics and user behavior patterns into meaningful insights that grow the product.
Skills Required:
- Tech background with a good understanding of technology, data and building products. 2-6 years of experience in Product Management, Software Development, Analytics or similar roles in a consumer internet product set-up.
- A strong product sense, attention to the little big details, and eye for good visual design.
- Capable of taking business metrics, requirements or user problems and breaking them into workable product requirements, and leading the development of identified features
- Excellent presentation & communication, problem-solving, organizational and analytical skills to get the team on board with your vision
- Able to multitask, prioritize, work autonomously and with great time management skills
- Prior track record of working with product team from research phases through engineering to success would be highly preferred.
We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Dhi Technologies develops smart, secure, innovative solutions for the IoT industry, with greater speed and accuracy to enable scalability, flexibility, and profitability. As an employee, you will collaborate with our teams in all stages of product development. Your insightful contribution will help develop, expand and maintain our goals.
Responsibilities
- Have the passion and experience for building responsive, elegant and engaging experiences with future friendly web technologies.
- Integration of user-facing elements developed by front-end developers with server side logic.
- Writing reusable, testable, and efficient code with proper documentation. Design and implementation of low-latency, high-availability, and performant applications Implementation of security and data protection Integration of data storage solutions.
- Continually keep yourself and your design team updated with the latest changes in your industry’s standards

Description
Job title: Flutter Developer
Location: Chennai
Experience: 1.5 to 3 yrs
Primary Skill Flutter, Dart, JavaScript
Good to have Mongo Db (No Sql), My SQL and Exposure to AWS
Job Description –
* Have two or more iOS/Android apps developed with Flutter. Either deployed on the AppStore/Google
Play or available on Github;
* Experience with third-party libraries and APIs;
* Understanding of the Agile development life-cycle;
* Experience with Git, Jenkins, or other version control tools;
* Good to have No SQL (Mongo DB) and My SQL Exposure
* Good to have experience in AWS cloud environment
* Managing self-directed assignments to resolve software defects or implement features to meet schedule
commitments with a high-level of quality.
* Acquiring knowledge of industry and company standards, tools and technology with a focus on
pragmatic application to business-focused software solutions through initiative and self-study
Benefits
SALARY: 300000 LPA to 500000 LPA
computing, and SaaS
• Structured thinker, effective communicator, with excellent programming and analytic skills
• Strategic mind with strong operational, project management and technical architecture skills
• A track record of highly influential technical and leadership achievements
• Demonstrated skill in aligning application decisions to an overarching solution and systems
architecture
• Substantial experience leading application design efforts as a senior or lead software engineer
• Deep hands-on experience in Microsoft technologies stack such as C#, ASP.NET, MVC, WCF,
Web API etc.
• Experience in Unit Test Automation. TDD/ BDD.
• Experience in CI/ CD using any tools like Jenkins, TeamCity, Azure devOps etc.
• Expertise in RESTful API, SOA, Microservice and integration architecture and design
• Nice to have exposure on .Net Core, Docker & Kubernetes
We are looking for a creative and detail-oriented communications and marketing specialist who can identify, develop and help amplify the stories that elevate the brand value of Bhumi. You will develop communication and marketing strategies for better engagement with employees, volunteers, donors, partner organisations, and corporate companies. You will be part of a dynamic, driven, and passionate young team of employees (~ 40 members) and volunteers (hundreds of them )
What You Will Do:
- Craft compelling messaging and narratives that evoke positive and vibrant imagery of the organization, along with visually compelling content like videos and infographics
- Develop internal and external communications strategies, and execute them for projects, events, and the organization as a whole
- Partner with key stakeholders to understand upcoming initiatives across India and develop integrated communications plans, then execute.
- Write memorable, engaging communication across all channels (e.g. Email Campaigns, Blogs, Social Media, PR, etc) that drive awareness of key initiatives and inspire volunteers and donors to take action
- Plan, strategize and execute the large-scale events (Eg. Daan Utsav, Volunteer recruitment) and digital campaigns
- Track the effectiveness of marketing campaigns, gain insight, and assess against goals
- Analyse metrics and optimise email and advertising campaigns
- Collaborate with key volunteers nationally to align and implement a communications strategy and messaging
- Manage the messaging on websites and ensure the brand perception is consistent across digital and offline channels
- Oversee the execution of newsletters and all communications (like annual reports, brochures, etc.)
What You Need
- Outstanding written and verbal communication, strong copywriting and content creation skills
- Willingness to work, network and collaborate with volunteer coordinators based out of cities where Bhumi is present
- Strong project management skills with the ability to supervise multiple projects
- Proven track record of developing and executing creative communications plans
- 5+ years of experience in the communications role
- Availability during weekends.
What Is Nice To Have
- Bachelors/Master’s degree in marketing, journalism, business, or related field
- Ability to communicate in Tamil, English and Hindi
- Prior experience of working or volunteering with NGOs
- Good network in the traditional media and digital/social media influencers
Other Information:
- Designation: Manager to Director based on candidate’s profile
- Reporting to: Executive Director
- Scope: Full time
- Remuneration: CTC 6-9 Lakhs p.a. based on the candidate’s profile
- Expected Joining Date: Immediate
Product Manager - Chennai
Who we are?
Kaleidofin is a financial platform for the masses in India, which provides intuitive solutions tailored to the customer’s goals and provides a payments platform for digitizing payments across financial institutions. We are working towards creating fair and transparent financial solutions that can target millions of customers and enterprises in India that don’t have easy access to formal financial planning.
In a very short time span, global investors such as Oiko Credit, Omidyar Network and Blume Ventures have supported Kaleidofin’s well thought out business model with $8 million in seed and Series A funding. The company was one of only ten startups chosen for the Google LaunchPad Accelerator program in 2019, was recognized as India's Most Innovative Wealth, Asset and Investment Management Service/Product by the Internet & Mobile Association of India (IAMAI) and was selected to present at United Nations General Assembly Special Task Force Event.
Kaleidofin aims to become a leading FinTech player bringing financial solutions to everyone. We have brought together a fantastic team with folks with prior experience at Google, Amazon, Oracle, Microsoft, IFMR, WebMD, that are all working towards this common mission together.
To know more about Kaleidofin, do visit our site https://kaleidofin.com/">https://kaleidofin.com/
Key Responsibilities
- Manage the execution of the entire product lifecycle management from concept through launch and beyond.
- Break down the overall roadmap into specific components for you to own the backlog.
- Grow the products and features for both existing and new products.
- Own responsibility and accountability for the product experience and associated OKR’s.
- Define, implement, and own metrics to monitor and communicate product performance, validate hypothesis, refine content and experience.
- Analyze and educate the business on the market dynamics, trends and our competition.
Requirements/Qualifications
- 3+ years of experience in product management. FinTech market experience a strong plus.
- Experience creating and contributing to a software product roadmap, evangelizing the product vision.
- Experience working directly and cross-functionally with developers, product managers, and other related stakeholders
- Excellent communication, presentation skills and ability to interact with all levels of the organization.
- Strong work ethic. Self-starting personality with the ability to problem solve and develop creative solutions. Works well and stays focused under little supervision.
- Bachelor’s degree or equivalent in work experience.







