Technical Support Representative (Internet Connectivity)
Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Duties and Tasks/Essential Functions:
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
- Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
- Knowledge about DNS, Basic network trouble shooting
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates.
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:
- Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
- Understanding the DSL Technology and familiar with Modem/Router connections.
- Ability to read/speak/write English fluent and no accent issue for communication.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to use the basic DOS Command for network trouble shooting.
- Ability to empathize and professionally troubleshoot and resolve customer’s issues.
- Fast learner and always willing to follow up the request from Management.
- Backgrounds of networking trouble shoot.
- Working experience of Networking/VOIP service/IPTV.
- Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.
Optional:
- Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
- Certificate of: CCNA or CCNP.
Skill and Knowledge Qualifications:
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of customer service principles and practices;
- Effective listening skills and Multi-tasking capabilities;
- Willingness to co-operate with others and work to the greater good;
- Good communication skills in English
Conditions:
- Position requires use of headset and the candidate’s needs to be open for voice process
- Should be flexible for rotational night shifts
- Working Days – 5
- Both Ways Cab Facility
- Need to be from the respective hiring zones to avail cab facility
- Internet: Minimum 50 mbps with feasibility of Ethernet Cable.
- System configuration: Minimum 4 GB RAM with intel core processor.
- Head Phone: USB head phone with MIC Power back up / inverter.
free Pick up and drop facility from the respective hiring zones
Should be flexible for rotational night shifts
Working Days- 5 days
Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.
Shubham Vishwakarma
Full Stack Developer - Averlon
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I. JOB DETAILS |
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Position Title: |
Senior Developer – Backend |
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Reports to: |
CTO |
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Company: |
Dvara ERegistry |
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Location: |
Hyderabad |
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II. JOB PURPOSE |
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To develop, maintain and extend Dvara Registry’s web and app-based core workflows and analytics platform with a view to bringing efficiency to its processes on a continuing basis. Team member will be involved in designing and developing both frontend and backend components. |
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III. KEY ACCOUNTABILITIES AND DELIVERABLES |
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1. Development, deployment and maintenance of the backend of web and android applications using Python Django, Flask. 2. Deployment of web applications on cloud infrastructure for scalable, distributed access. 3. Version Control of software developed. 4. Working with business leaders and subject matter experts to understand workflows 5. Research emerging technologies and maintain awareness of current platform roadmaps to assist with developing strategic plans. |
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IV. CANDIDATE PROFILE |
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Educational |
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B.E/ B Tech ( Computer Sciences) or |
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Masters Degree in Computer Science/ Applications. |
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Experience: |
5-8 Years of Web application development (FullStack) Experience with deploying applications on cloud infrastructure, preferably AWS Experience in the development of REST APIs and integrating with UI. Experience with the Agile/Scrum development model Strong experience in code versioning using Git. Strong design, development, and implementation experience. |
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Full stack development using Python, Flask/Django Knowledge in using AWS Cloud |
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REST API, Microservices Development . |
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Exposure to databases such as PostGresql and NOSQL |
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Deployment to cloud services, preferably AWS |
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Ability to lead initiatives and drive the design and |
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Competencies required |
Open to researching and learning new technologies with a view to delivering efficient solutions Excellent communication, presentation and analytical skills, including the ability to communicate complex, technological concepts clearly to all levels of the organization. Keen interest in researching emerging technologies and maintain awareness of current platform roadmaps to assist with developing strategic plans. |
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CTO of Dvara ERegistry Others within the Dvara ERegistry – Operations, Agronomists, Product & Credit, Sales and R&D Machine learning and AI Specialists |
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External |
Data Vendors and partners Technology and Platform Partners Client Technology Departments |
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Follow CutshortShubham Vishwakarma
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