Technical Support Representative (Internet Connectivity)
Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Duties and Tasks/Essential Functions:
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
- Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
- Knowledge about DNS, Basic network trouble shooting
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates.
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:
- Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
- Understanding the DSL Technology and familiar with Modem/Router connections.
- Ability to read/speak/write English fluent and no accent issue for communication.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to use the basic DOS Command for network trouble shooting.
- Ability to empathize and professionally troubleshoot and resolve customer’s issues.
- Fast learner and always willing to follow up the request from Management.
- Backgrounds of networking trouble shoot.
- Working experience of Networking/VOIP service/IPTV.
- Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.
Optional:
- Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
- Certificate of: CCNA or CCNP.
Skill and Knowledge Qualifications:
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of customer service principles and practices;
- Effective listening skills and Multi-tasking capabilities;
- Willingness to co-operate with others and work to the greater good;
- Good communication skills in English
Conditions:
- Position requires use of headset and the candidate’s needs to be open for voice process
- Should be flexible for rotational night shifts
- Working Days – 5
- Both Ways Cab Facility
- Need to be from the respective hiring zones to avail cab facility
- Internet: Minimum 50 mbps with feasibility of Ethernet Cable.
- System configuration: Minimum 4 GB RAM with intel core processor.
- Head Phone: USB head phone with MIC Power back up / inverter.
free Pick up and drop facility from the respective hiring zones
Should be flexible for rotational night shifts
Working Days- 5 days
Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

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Mail updated resume with current salary:
Email- jobs[at]glansolutions[dot]com
Satish: 88 51 O 18162
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d) Data & Trend Analysis
Mandatory skills: strong communication and convincing skills, go-getter.
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- Manage proper database of leads pipeline & follow-up for closure
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- Mail Lead: Outbound calling to the consumers who have shown interest in our services
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- Focus on code maintainability and performance of application.
- Provide technical advice and assists in solving programming problems.
- Enhance Analytics and overall backend architecture for better performance.
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- 1+ years of experience on NodeJS
- 1+ years experience in building APIs in a microservice architecture
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- Has experience in code reviewing/being the gatekeeper for an entire project
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We are
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Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status
• Collaborate with stakeholders to plan, design, develop, test, and maintain applications.
• Provide technical assistance to teammates through coaching and mentorship.
• Maintain high standards of software quality within the team by establishing good coding practices and habits.
• To ensure that the development and unit testing is in accordance with established standards.
• Participate in reviews of solution designs and related code.
• Develop, refine, and tune integrations between applications.
• Analyze and resolve technical and application problems and identify opportunities for improvement.
• Package and support deployment of releases.
Required Skills
• Expert in HTML5, JavaScript, Typescript and CSS
• In-depth of knowledge of frameworks like Angular 5-6-7, jQuery
• UI toolkits like Kendo UI, Infragistics, JQuery UI
• Coding in Core JAVA/J2EE, Spring, REST, Hibernate, JDBC
• Strong SQL query writing and testing skills
• Object Oriented Programming (OOP) concepts
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Good to Have:
• OOD, UML Design
• Tomcat, SVN – open source technologies
• Knowledge of UX
• MS- SQL, My-SQL, Database Knowledge
• Design Patterns/concept
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