Technical Support Representative (Internet Connectivity)
Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Duties and Tasks/Essential Functions:
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
- Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
- Knowledge about DNS, Basic network trouble shooting
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates.
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:
- Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
- Understanding the DSL Technology and familiar with Modem/Router connections.
- Ability to read/speak/write English fluent and no accent issue for communication.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to use the basic DOS Command for network trouble shooting.
- Ability to empathize and professionally troubleshoot and resolve customer’s issues.
- Fast learner and always willing to follow up the request from Management.
- Backgrounds of networking trouble shoot.
- Working experience of Networking/VOIP service/IPTV.
- Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.
Optional:
- Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
- Certificate of: CCNA or CCNP.
Skill and Knowledge Qualifications:
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of customer service principles and practices;
- Effective listening skills and Multi-tasking capabilities;
- Willingness to co-operate with others and work to the greater good;
- Good communication skills in English
Conditions:
- Position requires use of headset and the candidate’s needs to be open for voice process
- Should be flexible for rotational night shifts
- Working Days – 5
- Both Ways Cab Facility
- Need to be from the respective hiring zones to avail cab facility
- Internet: Minimum 50 mbps with feasibility of Ethernet Cable.
- System configuration: Minimum 4 GB RAM with intel core processor.
- Head Phone: USB head phone with MIC Power back up / inverter.
free Pick up and drop facility from the respective hiring zones
Should be flexible for rotational night shifts
Working Days- 5 days
Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

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Required: Car Sales executive At Ahmedabad, Rajkot, Surat, Navsari
About the Company- automotive industry ( Car Dealership )
Experience of at least 1 TO 2 years as a Car Sales Executive
(Preferably from - a ( automotive industry)
Location - Ahmedabad, Rajkot, Surat, Navsari
Job Description:
Position Overview:
We are seeking a dynamic and customer-focused Car Sales Executive to join our thriving car dealership showroom. The ideal candidate will be responsible for assisting customers in finding the perfect vehicle to meet their needs, providing exceptional customer service, and contributing to the overall success of our sales team.
Key Responsibilities:
• Customer Interaction: Engage with customers in a courteous and professional manner, actively listening to their needs and preferences. Provide detailed information about available car models, features, and pricing.
• Sales Process: Guide customers through the entire sales process, from initial contact to the final sale. Present and demonstrate vehicles, provide test drives, and explain financing and leasing options.
• Product Knowledge: Maintain a thorough knowledge of the car dealership's inventory, including specifications, features, and pricing, to assist customers effectively.
• Customer Service: Ensure a high level of customer satisfaction by addressing customer inquiries, resolving any concerns, and maintaining a positive and helpful attitude at all times.
• Sales Targets: Achieve and exceed monthly sales targets and quotas set by the dealership management.
• Documentation: Complete all necessary paperwork accurately and efficiently, including sales contracts, financing applications, and vehicle registration.
• Follow-up: Maintain ongoing communication with potential and existing customers to nurture leads, answer questions, and facilitate follow-up visits.
• Market Trends: Stay informed about industry trends, new car models, and competitor offerings to provide customers with up-to-date information.
Qualifications:
• 1-3 years of experience in car sales or a related field.
• Strong interpersonal and communication skills.
• Ability to build rapport with customers and provide exceptional customer service.
• Knowledge of automotive features, specifications, and financing options.
• Proven track record of meeting and exceeding sales targets.
• Professional appearance and demeanor.
• Valid driver's license.
Benefits:
• Competitive base salary and commission structure.
• Health, dental, and retirement benefits.
• Training and development opportunities.
• Employee discounts on vehicles and services.
• Friendly and supportive work environment.
1. Core Responsibilities
· Review, suggest and implement enhancements/Bug fixes to the ServiceNow platform.
· Work closely with other IT teams to help implement integrations from other platforms(like Monitoring tools: Nagios, Prometheus, Sematext, Dynatrace etc., ) into the ServiceNow ecosystem.
· Attend important business meetings to gather information around projects pertaining to ServiceNow.
· Help to maintain and improve the CMDB by collaborating with key stakeholders to ensure the correct data is being maintained.
· Help to manage the platform to ensure a reliable seamless user experience.
· Develop and maintain service catalogue items by collaborating with key stakeholders across the business.
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· Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.
2. Experience Requirements
Essential:
· 4 to 6 years previous experience in ServiceNow administration OR Technical work on ServiceNow design and implementation is essential
· 4 to 6 years previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential
· 4 to 6 years previous experience or equivalent qualification in Service Now ITSM & ITOM is essential
· 8 to 10 years overall experience in IT is essential
Desirable
· 3 to 5 years’ experience in orchestration, service mapping is desirable
3. Knowledge Requirements
Essential
· Very good knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management processes
· Very good knowledge of ITSM and ITOM practices is essential
· Detailed knowledge of the ITIL/ITSM Best practices is essential
Desirable
· Good understanding of CSDM is desirable
· Good knowledge of the ISO 20K, 27K, 9K is desirable
· Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable
Full Stack Lead Engineer(Java +Springboot /Angular)
This is an excellent opportunity to lead the award winning payment solution team.
Finzly is looking for a Java Lead with 10+ years of experience. The role will be part of a team of offshore engineers to create innovative solutions for our banking customers. This is a leading and hand on software engineering role for those who enjoy working on latest technologies, and are always eager to learn and innovate. A great opportunity to be a part of a growing Fin-tech Product based company and to build up a career in the core banking/payments domain
Skills: Java*.*, Angular, Spring Boot, Spring Batch
Job Location:Pune/Chennai
*Immediate joiners preferred
What Finzly offers?
- An exciting opportunity to be a part of a growing Fin-tech Product based company.
- An opportunity to learn , be a part of a vibrant team and build up a career in the core banking/payments domain.
- Competitive compensation.
- A result oriented and agile company culture, with a flat hierarchy and zero politics.
What you'll do?
- Responsible for the design and implementation of features for new products and enhancements to existing products.
- Understand, apply and create high-level architectural design and patterns
- Actively guide and challenge intermediate and junior developers
- Writing high quality robust code to meet the desired specification.
- Work seamlessly with the local development and QA team and with other members of our global team.
- Ability to work in a fast-paced Agile environment delivering great quality product..
- 100% Remote working during COVID Pandemic.
What you have to bring ?
- A Bachelors or Masters degree in subjects such as computer science or an equivalent qualification
- Experience in building microservice based applications
- A “can do” attitude with zeal to deliver the best quality product.
- Take ownership and shape the future of our product with your ideas.
- Extensive hands on experience in Core Java, J2EE, Multi-threading, Web Applications.
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- Excellent verbal and written communication skills.
- Ability to work in an international multi-site environment in conjunction with remote teams.
About the team:
At Finzly you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, and passionate and above all fun. We require skill in developing modern micro service web applications and restful APIs on Amazon's AWS cloud platform. The role will be part of a team of offshore engineers to create innovative solutions for our banking customers. This is a hand on software engineering role for those who enjoy working on latest technologies, and are always eager to learn and innovate.
Finzly is on a mission to free banks from their core and core-vendor limitations by creating an App store ecosystem which empowers banks to instantly and easily try new products and services. Therefore, enabling them to make smarter technology decisions while going-to-market at fin-tech speed.
Finzly recently won an award “Best enterprise payment solution”
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Responsible for advising clients in the areas relating to Company registration, GST registrations, tax services, and corporate filings, etc.
-
Responsible for client Handling across the globe and able to Close the Loop.
-
Must be capable of engaging with the clients on multiple communications channels and be one point of contact for any quires.
-
Convert prospective leads into sales and explore opportunities for up-selling and cross-sales
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Develop contacts and build good Business Relations with Clients. And to ensure minimum refunds and maximum Positive Feedbacks.


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Education: Any Engineering Graduate
Work Location: Anywhere in India (Remote Work)
Job Requirements:
- 1+ years of professional experience in Information Technology field as Front End Developer
- Strong experience in HTML, CSS, Java Script, JQuery and Bootstrap
- Knowledge of formal methods and techniques in software development
- Experience / Knowledge in the following technologies/languages/libraries/frameworks:
- Exposure server side programming using Python / PHP / Java / C#
- Experience with Version Control Software (GIT)
- Ability to work independently and direct a team of any size (small to medium or large)
- Excellent written and oral communication skills
If the above assignment and work practice are exciting you, then apply. We will invite video call meeting for shortlisted candidates after assessment.




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- Must Have skills : Core java,swing ,J2EE.
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- Very Polished professionals with strong Communication Skills
- Excellent design, coding and debugging skills .
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Position :Software Developer
No. of position:10
CTC- Negotiable
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Job type: full time
Timing: 10am to 7pm

