Technical Support Representative (Internet Connectivity)
Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Duties and Tasks/Essential Functions:
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
- Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
- Knowledge about DNS, Basic network trouble shooting
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates.
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:
- Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
- Understanding the DSL Technology and familiar with Modem/Router connections.
- Ability to read/speak/write English fluent and no accent issue for communication.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to use the basic DOS Command for network trouble shooting.
- Ability to empathize and professionally troubleshoot and resolve customer’s issues.
- Fast learner and always willing to follow up the request from Management.
- Backgrounds of networking trouble shoot.
- Working experience of Networking/VOIP service/IPTV.
- Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.
Optional:
- Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
- Certificate of: CCNA or CCNP.
Skill and Knowledge Qualifications:
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of customer service principles and practices;
- Effective listening skills and Multi-tasking capabilities;
- Willingness to co-operate with others and work to the greater good;
- Good communication skills in English
Conditions:
- Position requires use of headset and the candidate’s needs to be open for voice process
- Should be flexible for rotational night shifts
- Working Days – 5
- Both Ways Cab Facility
- Need to be from the respective hiring zones to avail cab facility
- Internet: Minimum 50 mbps with feasibility of Ethernet Cable.
- System configuration: Minimum 4 GB RAM with intel core processor.
- Head Phone: USB head phone with MIC Power back up / inverter.
free Pick up and drop facility from the respective hiring zones
Should be flexible for rotational night shifts
Working Days- 5 days
Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

Similar jobs
Role & Responsibilities
work with peers in Product, QA, and other Engineering departments;
coach and mentor team members;
cautiously drive adoption of new technologies and processes;
preserve our engineering values of quality, scalability, and maintainability;
“see around corners” — identify blind spots and prioritize work across teams;
work with international teams to ensure successful product development and delivery; and
own the overall architecture and systems engineering for your products.
Primary responsibilities:
•Design, develop AWS IoT/Cloud-based applications using Typescript, Node.Js.
•Work closely with onsite, offshore, and cross functional teams, Product Management, frontend developers, SQA teams to effectively use technologies to build and deliver high quality and on-time delivery.
•Proactively Identify risks and failure modes early in the development lifecycle and develop POCs to mitigate the risks early in the program.
•Assertive communication and team skills.
•This individual be self-directed, highly motivated, and organized with strong analytical thinking and problem-solving skills, and an ability to work on multiple projects and function in a team environment.
Experience and Skills Required:
•More than 6 years of overall experience in Software domain.
•At least 3 years of experience in Cloud native applications.
•Solid working knowledge of Typescript, NodeJS.
•Thorough working knowledge in AWS, Lambdas, Microservices etc.,
•Experience in executing CI/CD processes
•Experience in Microservices Architecture
•Good Knowledge on Cloud security & security design control implementation.
•Knowledge of (AWS IoT Core) and In-depth knowledge of AWS cloud native services including Kinesis, DynamoDB, Neptune, Lambda, API Gateway, Timestream , IoT Core, GreenGrass, Aurora, Lambda, etc.
•Great knowledge in Agile/Scrum
Job Summary:
We are seeking a highly motivated Sales Associate to join our growing team in Chennai. As a Sales Associate, you will play a pivotal role in driving sales growth and establishing strong relationships with clients. The ideal candidate is a proactive and results-oriented individual with excellent communication and interpersonal skills.
Responsibilities:
1. Sales Generation:
· Identify and prospect potential clients to generate new business opportunities.
· Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.
· Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.
· Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.
2. Client Relationship Management (only for Senior Associate):
· Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.
· Provide exceptional customer service and address client inquiries and concerns promptly and professionally.
· Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.
3. Market Analysis (only for Senior Associate):
· Stay updated on industry trends, market conditions, and competitor activities.
· Conduct market analysis to identify potential business opportunities and target markets.
· Gather customer feedback and market insights to contribute to product and service enhancements.
4. Sales Administration:
· Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.
· Prepare sales reports and forecasts for management review.
· Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.
Qualifications and Skills:
· Bachelor's degree in Business, Marketing, or a related field.
· Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.
· Relevant experience like training Industry, HR consultancy, etc
· Strong negotiation and persuasion skills with the ability to close deals.
· Excellent communication and presentation skills, both verbal and written.
· Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.
· Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.
Benefits:
· Opportunities for career growth and professional development.
· Collaborative and supportive work environment.
· Ongoing training and skill development programs.
Looking for DOT NET Developer| Gurgaon to join a team of rockstar developers. The candidate should have a minimum of 2+ yrs. of experience in {DOT NET}.
There are multiple openings. If you're looking for career growth & a chance to work with the top 0.1% of developers in the industry, this one is for you! You will report into IIT'ans/BITS grads with 10+ years of development experience + work with F500 companies (our customers).
Company Background - CodeVyasa is a Software Product-Engineering and Development company that helps Early-stage & Mid-Market Product companies with IT Consulting, App Development, and On-demand Tech Resources. Our Journey over the last 3 years has been nothing short of a roller-coaster. Along our way, we've won some of the most prestigious awards while driving immense value to our customers & employees. Here's the link to our website (codevyasa.com). To give you a sense of our growth rate, we've added 70+ employees in the last 6 weeks itself and expect another 125+ by the end of Q4 2024
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field .
- Minimum of 2 years of experience as a DOT NET Developer.
- Proficiency in { SQL SERVER, JQUERY, JAVA SCRIPT} development.
- Strong knowledge of {C#,DOT NETCORE} development.
- Aptitude for learning new technologies quickly.
- Good problem-solving and analytical skills.
What We Offer:
- Glassdoor rating of 4.8, indicating high employee satisfaction.
- Free healthcare benefits.
- Strong focus on upskilling and professional development opportunities.
- Diverse and inclusive work environment.
- Competitive compensation and benefits package.
- Emphasis on maintaining a healthy work-life balance.
- 6 - 10 years’ experience in Oracle EBS (Techno-Functional)
- Experience in implementation, Support, and upgrade projects
- Experience at least in 2 R12.2 upgrade projects.
- Experience in Oracle EBS R12.2.7 or Higher versions of R12.
- Strong knowledge in SQL/PLSQL, Reports, Forms, and workflow. OAF is added advantage.
- At least 40% functional knowledge in SCM and Manufacturing (Modules: PO, OM, INV, WIP, BOM, Quality and Engineering)
- Excellent verbal and written communication skills
About us:
Swazei is a US-based remote software product experience company headquartered in San Diego, California. We are a bunch of technology enthusiasts from all over the world. We are called Lunavo because we believe that it is possible to bring the Moon to the Earth. We believe in making things possible. We are passionate about executing products with agile lean processes that work to create product experiences that drive results. We have created an ecosystem of talent spread across geographies and agile design and development processes to create software that delivers value for our clients. (www.swazei.com)
Joining: IMMEDIATE
Work From home opportunity
Experience: Minimum 1 yrs.
Job Requirements:
- Manage and docket Intellectual Property (IP) filings, deadlines, review attorney invoices, and work closely with the company’s Patent Counsel
- Conduct prior art database searches for patentability and freedom to operate analyses and analyze patents, scientific papers, and documents
- Prepare, draft, and file patent applications and draft responses to office actions
- Administer new/renewal IP filings and prepare/coordinate documentation for internal stakeholder review
- Coordinate invention disclosure documents, internal discussions, and provide guidance on a variety of patent and IP-related issues
- Serve as a liaison between inventors, Emerging Technology, and outside counsel
- Provide ongoing guidance to the business teams regarding invention disclosures, prior art searches, inventorship, and IP guidance
- Develop and maintain excellent partnerships with internal and external parties to build efficiencies, successful project deadlines, and best practices for internal IP
- Identify opportunities for improvement and apply best practice principles and concepts where appropriate
Job Type: Full-time
Mentor To Go is an android and web based platform to help students improve their work readiness through self-learning sessions, personalised mentorship provided by mentor professionals from a range of careers, and work experience opportunities.
The technology platform implements functionalities such as: screening surveys of mentors and mentees, training content for mentors, matching through an algorithm, and mentorship through the delivery of structured activities.
The application technology architecture comprises of the following:
o a Python Django web application with NGinx and Gunicorn
o PostgreSQL database
o A React Android and Web app
o Rest APIs which interact between the Android app and the Django webserver
Our vision at Mentor To Go is to provide career mentorship to young people anywhere, anytime across the length and breadth of India.
We are looking for a frontend software developer who is passionate about using web technologies to solve social problems and creating experiences that are elegant and effective. You will own the front end development of features of the Mentor To Go web and mobile platforms, from conceptualisation through design and testing. You will work closely with other developers,the technical project manager, and the program operations team. You are user-centric, continuously demonstrate strategic & analytical abilities, and are laser focused on executing at speed. You must have the ability to succeed in a fast paced environment, where success is dependent on your ability to collaborate with cross-functional team members in a positive, productive, and transparent way.
Minimum requirements
- Bachelor’s degree in engineering preferably CS or related discipline
- 3+ years experience with the development of applications for Android, iOS and web preferably using React Native/ReactJS
- Experience working in Unix/Linux environments
- Experience with a complete mobile software development life cycle
- Strong written and oral communication skills
- Familiarity with version control software such as Git
Desired requirements
- Strong written and oral communication skills
- Ability to participate in technical discussions and help make technical trade-offs
About Mentor Together
https://mentortogether.org/">Mentor Together is India’s first and largest youth mentoring non-profit organization with a mission to facilitate empowering mentoring relationships and networks that help young people break the inequalities of opportunity and actualise their potential.
http://bit.ly/mentortogo">Mentor To Go is the world’s first mobile mentoring platform created by Mentor Together with the support of Cisco India, LinkedIn Social Impact, British Telecom and Sterlite Technologies.
We are looking for a smart, passionate hands-on engineer to join our team. In this role, you will be responsible to drive innovation in the full-stack development of complex web applications, while improving performance, scalability, and maintainability.
You should:
– Be familiar with different PHP CMS (WordPress, Drupal, Joomla) and frameworks.
– Have thorough knowledge of JavaScript, AJAX, jQuery, HTML5, CSS3, Bootstrap.
– Have experience in MySQL, MariaDB databases.
– Have experience working with outside data sources and API’s.
– Possess the ability to learn new open source packages.
– Be able to unit test the code components; Document the code and the functionality.
– Be a good and quick learner, and open to learn new technologies in PHP.
– Have Good Communication skills.
Things you’ll do:
– Deliver stable and scalable solutions in PHP, HTML, and JavaScript
– Update existing components to support changing needs.
– Improve the internal team culture of high-quality software development.
– Cooperate with team members on maintaining existing solutions beyond means of
code development.
– Work on bug fixing and improving application performance.
What we offer:
– Various challenges ranging from scratch design/architecture to end-user experienced performance.
– Flexible working process, openness to suggestions and a fresh point of view.
– Room for self-improvement and knowledge exchange within the team.
– Close cooperation with Customer Experience Team providing actual feedback on end-user experience.
– Transparent cooperation with business stakeholders.

