11+ TM Jobs in India

Skills and Competencies

• Strong ability to facilitate meetings with individuals and groups to gather, understand, and articulate their business needs.

• Experience in working at Client site, gathering requirements, and translation of business requirement to solutions

• Extensively work on office 365, SharePoint Online, SharePoint 2016, SharePoint Server 2013 SharePoint Server 2010, Microsoft Office SharePoint Server 2007, ASP.Net using C#, SQL Server, T-SQL queries, REACT, SPFx.

• Proven ability to interact with end users and gather and document complex user / business requirements

• Strong hands-on experience on issue tracking tools like TFS, Azure DevOps, GIT. as well as exposure to configuration management, deployment, and application rollouts.

• Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools, and methodologies

• Having experience in designing, developing, and testing client applications as part of software development cycle using an agile development approach.

• Ability to work independently with minimal supervision and perform as part of a team.

• Excellent analytical, problem solving, communication and interpersonal skills, Able to interact with individuals at all levels.

Job Description:

The Technical support analyst is responsible for troubleshooting & fixing the application & technical issues for our Clients with an exp. of around 0 - 2 yrs experience. 

Technical Support analyst must be able to assure complete Client satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.

Key Responsibilities:

• Proactively connected with Clients.

• Resolving Technical issues in a timely manner.

• Training and educating Clients on our Products & Solutions.

• Assisting Software Engineers on issues.

• Providing feedback on product development in a timely manner. 

• Auditing error Plans to reduce rework with the aim of providing Scalable Products.

Skills and Specifications:

• Excellent Communication & Analytical Skills.

• Willing to work on US shift (Voice Process)

• Interpersonal Skills with a great attitude.

• Good Knowledge if Enterprise Applications, Systems & Technologies.

• Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision

• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.

• Organized, flexible and multitasking. 

• • Persistent with a team attitude.

About Mobiquity 

Founded in 2011, Mobiquity provides end-to-end omnichannel digital consulting services to leading B2B  and B2C brands (HealthCare, Banking, IoT, Big Data, and cutting edge Web & Mobile Applications). With  over 750 employees spread across the USA, Europe, and India, 40 different nationalities combined; we  create compelling digital experiences to help our clients create the best human-centric products. Our key  competencies include Strategy, Design, Product Engineering, Analytics, and Cloud Services. Each day, 50  million users interact with our solutions. 

Our teams are inspired by technology but it doesn’t rule them. We love to learn, we are curious by nature  and driven to make a mark. Working at Mobiquity means that sometimes you’ll be working outside your  comfort zone, and you’ll work with smart people, possibly some that are even smarter than you. We value  people that judge their success by the success of the team and the happiness of customers. 

We’re also proud to be an Amazon Web Services (AWS) Premier Consulting Partner. What you’ll be doing 

• Work across multiple projects (sometimes also at customer side)
• Be a good team player
• Involve fully in hands-on development: using Java as the main programming language, plus Spring, Hibernate and other open source technologies
• Coach less experienced team members
• Know the importance of code quality and can apply properly the methodologies, such as TDD, Agile..

What it takes to excel in this role 

• Java 11, JUnit, Spring, Hibernate, JDBC, Restful Services (Jersey or Spring MVC), ActiveMQ• Experience with at least one or two databases, such as MySql, PostgreSQL or Oracle• Experience with Microservices
• Test frameworks for TDD
• Fluent in English

Bonus 

• Experience with integration frameworks such as Apache Camel or Mule
• Test frameworks for BDD
• Docker and Kubernetes
• Experience with Software Security
• NoSql Databases, such as Redis or Cassandra
• Experience with AWS

And if you have a passion for technology, then we’re looking for you!

• Experience in Business analytics, well versed with sales/marketing analytical tools.
• Experience in business consulting is a plus.
• Proven experience in sales, client communication, negotiation, marketing, data analysis, and project management.
• Good in Business Development, Marketing Operations, Sales, Product Management, Competitive Analysis, Market Research.  
• Experience in project management is a plus.                                          

• Regular at maintaining a timesheet.                             
• Will need to develop proficiency in Hubspot, Asana, Google Documents.
• Proficient in Analytical tools (Power BI, Tableau, etc).    
• Proficient in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.), Google docs.           
• Excellent business communication and writing skills.                     
• Excellent at web research and educating one-self about different topics.
• High aptitude in managerial skills.
• Ability to handle the intense workload, pace, and training timelines.     

• Identifying and addressing operational, financial, and technological risks within the business.
• Maintaining, testing, and improving business and systems operations.
• Building and maintaining relationships with key stakeholders.
• Identifying and capitalizing on improvement opportunities.
• Identifying innovative ways to increase customer satisfaction.
• Evaluating the performance of project teams to ensure that targets and deadlines are met.

• Communicating ideas and viewpoints to senior management.
• Acting as a liaison between business and IT groups.
• Supervising the design of new products and evaluating how these will perform on the market.
• Creating monthly performance reports.        

• Maintain a timesheet regularly.                    
• Be proficient in MS office.                     
• Develop proficiency in Hubspot, Asana, Google Documents.     
• Have excellent Email Communication Skills.                     
• Have excellent at web research and education one-self about different topics.
• Have high Aptitude and Strong Analytical Skills.
• Be good in Competitive Analysis & Online Research.                 
• To handle the intense workload, pace and training timelines.     
• Have strong written, verbal and collaboration skills.
• Have fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.), Google docs, Data Entry.