11+ Google Tag Manager (GTM) Jobs in Kolkata | Google Tag Manager (GTM) Job openings in Kolkata

Strategic Vendor Alliance – AWS Practice Lead and Overall P&L owner for India Business and Drive Profitability.

A) Managing the AWS Practice for Clients and executing the strategic business plan for the company and channel partners ecosystem with regards to different Services of AWS.

B) Built key relationships with various segment leaders in AWS from the Commercial and Public Sector and create Client led AWS Solutions for Partners to make simplifying cloud approach for customers.

C) Building a predictable pipeline of joint opportunities via differentiated proposition to the customers and Partners by working with AWS on a unique offerings specifically to Client.

D) Drive SMB focus approach for AWS which contributes 50%of Clients overall Business using ready to use cloud bundles for various workloads

E) Own the relationship map, drive and monitor cadence meetings, both with Internal Sellers and Channel Partners measured by different parameters on Incremental growth ,customer acquisition, partners onboarding, Manage Services led approach ,migration and deployment ,success of each GTM

F) Lead a Team of Product Mangers (who will drive specific GTM like SAP on AWS , SMB Scale Drive, Education focus,Cloud Front Drive- CDN bundle , Strategic Workloads like Microsoft Workload,DC Migration ,DR on Cloud)

G) Managing Partner Profitability metrics by creating various different avenues from recurring resale consumption and services led engagement for partners.

H) Worked on Long Term direction of the company business plan to drive Incremental Growth.

I)Collaborate with internal peers within the company to build cloud business model,how to attach manage services to various services of the Hyperscaler in building the framework.

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

Job Title: Client Success Executive (FEMALE)

Job Summary:

A Customer Success Executive is responsible for ensuring that International & Domestics Clients have a positive experience with a company’s product or services, from onboarding through ongoing support and retention. This role focuses on building strong relationships, helping clients achieve their goals, and maximizing their satisfaction and loyalty.

Key Responsibilities:

· Assist with new International & Domestic Client onboarding and documentation, ensuring a smooth introduction to our services.

· Serve as the primary point of contact for client queries, providing timely and accurate support.

· Handle client inquiries, complaints, and special requests with a solutions-focused approach.

· Track customer satisfaction metrics and contribute to strategies for improving customer experience and retention.

· Build and maintain strong relationships with customers, understanding their business needs and proactively addressing challenges.

Requirements:

· 0-1 years of experience in customer success, client servicing, or account management (preferably in travel, luxury, or service-based industries).

· Excellent verbal and written communication skills in English; additional languages are a plus.

· Familiarity with CRM systems and support ticketing tools.

Shifts:

· Day Shift: 11 am – 9 pm

6 Days Working

Rotational Week-Off

We’re Hiring: Customer Support Executive – International (Voice & Chat)

Location: Kolkata

Shifts: Rotational (Day/Night)

Experience: 1–3 Years

Department: Customer Support / Operations

Job Summary:

We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.

Key Responsibilities:

·      Own end-to-end customer interactions across voice and chat (international & domestic)

·      Deliver quick, accurate, and high-quality responses with a customer-first approach

·      Resolve queries and issues proactively with clear follow-through

·      Maintain clean and structured documentation

·      Ensure high service standards, customer satisfaction,

·      Operate with discipline by following SOPs, quality benchmarks, and processes

·      Stay flexible and aligned with global time zones and dynamic operational needs

Required Skills & Qualifications:

·      1–3 years of experience in customer support (voice and/or chat process)

·      Excellent verbal and written communication skills

·      Strong problem-solving and multitasking abilities

·      Ability to handle pressure and manage difficult customers professionally

·      Basic computer knowledge (MS Office, typing skills)

·      Good listening skills and attention to detail

·      Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:

• Experience in BPO/KPO or international call center environment
• Exposure to global customer handling and cultural sensitivity

Shift Timings:

·       Day Shift: 11am – 9pm

·       Night Shift: 9pm – 7am

6 days Working (Rotational week-offs)

• Contacting clients in regarding their Online appearance and business boosting.

• Good Command over English.

• Develop and Maintain proper interaction and reputation with the clients

• Understand the business needs of the Clients

• Convince the clients and make them to invest on new Projects with the organization

• Outbound Voice process

• B2B Sales Process

• Experience- 0 to 3 years required in web selling or in outbound sales process.

• Salary hike on last drawn salary

• Shift: Night: 8pm to 5am Morning: 7am to 4pm

We are looking for a motivated and results-driven Pan India Female Business sales Consultant Executive to join our team. The successful candidate will be responsible for reaching out to potential customers to provide information about our services and handle any inquiries. The ideal candidate should have excellent communication skills, particularly in English, Hindi & Bengali .

Key Responsibilities

Give a calls to potential customers to introduce products/services.

Deliver scripted presentations and answer questions about our offerings.

Identify customer needs and suggest appropriate services.

Maintain records of calls, including customer information and call notes.

Follow up on customer inquiries to ensure satisfaction and promote repeat business.

Meet daily, weekly, and monthly call targets.

Requirements

Female Business Consultant

Fluent in English (verbal and written communication).

Proven experience as a Business Consultant, or similar role.

Ability to handle rejection and remain positive.

Basic computer knowledge (CRM systems, MS Office).

Preferred Skills

Experience in sales or customer service.

Knowledge of additional languages is a bonus.

Strong listening and problem-solving skills.

If you’re passionate about engaging with customers and helping them discover our products

Mode of work - work from office 

Job Type- Full Time

Place- Kolkata/ Salt Lake Sec- ll

Qualifications

• someone has IT/technical background to improve the IT operations
• Account Management and Sales skills
• Experience in Sales Management
• Digital Media and Digital Marketing skills
• Excellent communication and interpersonal skills
• Ability to build and maintain relationships with clients
• Knowledge of e-commerce and online marketing
• Strong analytical and problem-solving skills

Role Description:

This is a full-time on-site role for a Digital Sales Manager at Bigpage. The Digital Sales Manager will be responsible for selling software, website design, Facebook marketing, SEO, PPC, Social media, digital media, and digital marketing.

The role involves day-to-day tasks such as creating and implementing sales strategies, maintaining client relationships, and utilizing digital marketing techniques to drive sales.

• Prepare sales proposal with quality and concise information
• Follow up the prospects on a regular basis to increase the sales
• Build a strong communication process for team and clients
• Weekly or Biweekly training and coaching to improve communication, sales and after sales
• Build a 30, 90 and 180 days plan to improve the new sales pipelines and renewals
• Report to management with actionable insights (i.e: Critical business issues, opportunities, key actions need to be taken, etc.) on regularly basis

Minimum 2 years of working experience.

Can work on live projects of international clients.

Can handle multiple projects

Error-free coding.

Required Experience, Skills and Qualifications

Objective-C, or increasingly, the Swift 3.0 programming language

Apples Xcode IDE

Frameworks and APIs like Foundation, UIKit, and CocoaTouch

UI and UX design experience

Apple Human Interface Guidelines

2D and 3D graphics frameworks like SpriteKit and SceneKit

OpenGL or Metal, iOS graphics APIs

Familiarity with iOS 10 and newer OS versions

A Git code repository technology

Strong Objective-C skills and inside-and-out knowledge of the iOS SDK.

Experience using and creating scalable web-based Restful APIs.

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixesReact Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing React web apps to React Native