Inside Sales

SERVICE ENGINEER- Pharma Packaging

BASE – ITI/ Diploma/ B E Electronics or Industrial Automation, Instrumentation, Mechatronics.

Skills & Experience – 3+ years in Field Service preferably from FMCG, Food/Bev or Pharma industry.

Travel Warrior. Always ready to travel on short notice; Pan India and or other countries as per

job requirements. Sometimes on Holidays or weekends.

Description:

The role of the Service Engineer is to provide professional after sales service and support for customers by performing field service installation, startup, repairs and maintenance of high-speed Packaging Machines. The Service Engineer will work within the

guidelines, established by the Director of Service & Manufacturing and will follow the established procedures when representing

Essential Functions:

Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and telephone support.

 Responsible for installation expertise, calibrating, configuring, testing, maintaining,

evaluating and troubleshooting, pre-commissioning, commissioning and repair as necessary to associated equipment.

 Must be self-motivated with ability to work & think well independently.

 Perform scheduled and un-scheduled maintenance of equipment and associated equipment.

 Provide installation expertise at customer sites as well as conducting pre-installation assistance.

 Read and review blueprints, plans, specifications and other documentation to prepare for startup, service or troubleshooting any breakdowns.

 Responsible for on-site training of customer personnel and inbound technicians on proper operation and maintenance of their equipment’s as per ACE Technologies Standards.

 Work with engineering, project management, spare parts and management groups to resolve escalated problems.

 Provide written service & expense reports to Service Manager on all activities carried

out on site and complete all required documentation in a timely manner.

 Properly document, label, and return all defective parts resulting from repair.

 Make technical recommendations to Technician’s, Operators and Artisans.

 Work closely with the Service Team & Service coordinator to ensure site work is carried

out in the required order, for completion by the required timeline.

 Comply with all safety policies, practices and procedures at all times. Develop and

maintain safe habits and practices with regard to safety requirements on site and in the

manufacturing facility and report any breaches or concerns on health and safety matters

to the Service Manager or HR Dept.

 Ensure all materials, tools and equipment provided to you, are kept safe, and secure.

Ensure all are calibrated in good working order to ACE Technologies requirements.

 Assist in manufacturing or engineering with customer projects, as well as unit

refurbishment at the customer site or the ACE Technologies manufacturing facility.

 Assist the spare parts department with recommended spare parts and wear parts to existing and new customers.

 Provide technical support to other Field Service Engineer / Technician on the field or in- house

 Overtime may be necessary as work load dictates. This may include weekdays or weekends.

 Must be able to use a computer for creation of reports and data entry required.

 Must be able to use a smartphone and any related applications required for the job or

timekeeping.

 Must maintain clean and professional appearance while working with customers, vendors and colleagues.

 Accept other responsibilities as requested or required by the Service Manager or the Company as needed.

 Must participate in training opportunities as determined by the Company.

Required qualifications and skills:

 A Bachelor& degree / Diploma.

 3+ Years in Service Engineering experience of Packaging Equipment in Pharma Industry.

 Preference: Blister Packaging, Cartoning, Filling Line and Conveyors.

 Able to complete projects in a timely manner

 Excellent computer literacy is must and knowledge of visualization would be preferred.

 The ability to work with multiple discipline projects.

 Excellent organizational, time management, leadership, and decision-making skills.

 Strong written and verbal communication skills.

Review Criteria

• Strong Implementation Manager / Customer Success Implementation / Technical Solutions / Post-Sales SaaS Delivery
• 3+ years of hands-on experience in software/tech Implementation roles within technical B2B SaaS companies, preferably working with global or US-based clients
• Must have direct experience leading end-to-end SaaS product implementations — including onboarding, workflow configuration, API integrations, data setup, and customer training
• Must have strong technical understanding — including ability to read and write basic SQL queries, debug API workflows, and interpret JSON payloads for troubleshooting or configuration validation.
• Must have worked in post-sales environments, owning customer success and delivery after deal closure, ensuring product adoption, accurate setup, and smooth go-live.
• Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.
• (Company): B2B SaaS startup or growth-stage company
• Mandatory (Note): Good growth opportunity, this role will have team leading option after a few months

Preferred

• Preferred (Experience): Previous experience in FinTech SaaS like BillingTech, finance automation, or subscription management platforms will be a strong plus

Job Specific Criteria

• CV Attachment is mandatory
• Are you open to work in US timings (4/5:00 PM - 3:00 AM) - to target the US market?
• Please provide CTC Breakup (Fixed + Variable)?
• It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?
• It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?

Role & Responsibilities

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Pre-sales & Technical Discovery
• Support sales with live demos, sandbox setups, and RFP responses.
• Participate in technical discovery calls to map company capabilities to client needs.
• Create and maintain demo environments showcasing relevant use cases.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

Flutter Mobile App Developer

Experience Level: 1+ Years

Job Description:

We are seeking a talented Flutter Mobile App Developer with 1+ years of experience in Android mobile app development. If you are passionate about Flutter and possess the skills and knowledge outlined below, we encourage you to apply and be part of our innovative team.

Responsibilities:

• Develop and maintain mobile applications using Flutter.
• Showcase proficiency in Flutter development.
• Implement the MVVM architectural pattern to ensure clean and scalable code.
• Work with API and local data to deliver robust app functionality.
• Stay updated on all the latest Flutter widgets and their usage.
• Apply BLOC design patterns for efficient state management.
• Understand the Flutter app lifecycle and its intricacies.
• Familiarity with cloud messaging APIs and push notifications for both Android and iOS.
• Have experience in successfully submitting Android apps to the Google Play Store.
• Have experience in iOS app submission in the Apple App Store.
• Ensure the performance, quality, and responsiveness of mobile applications.

• Experience working on Angular 2.X+
• Bootstrap/Angular Material development of web applications.
• Experience working on rest services-based architecture.
• Have used state management libraries, state Integration of Web APIs, and other 3rd party frameworks.
• Good understanding of HTML, CSS, ES6.
•  

• Design, build and maintain software applications.
• Write well-designed, testable, efficient code by using best software development practices.

Operations Executive:

• Operations are at the heart of CupShup as we take pride in having a solid network of corporates and associates across the country. Think you’ve got it in you to manage a bunch of chai-crazed co-workers and elite corporates?

The work as an Operations Executive at CupShup involves:

• To plan, manage and execute marketing campaigns in the City.
• Working closely with the City Manager and keeping him/her updated about the proceedings of the campaign and other nitty-gritties.
• Unlocking new partnerships and business by working with the Operations Team and the City Head.
• Optimizing the over-all operational efficiency and being accountable towards the Profit and Loss of the organization.
• Delegation of work along with monitoring and tracking the work of Delivery Team and Operating System.
•  

Skills required as an Operations Executive:

• Minimum experience of 1-2 years with enough knowledge about the know-hows of Operations.
• Good idea of General Management that involves in-house work along with professional collaborations.
• Command over sales and marketing to assist the Team whenever, and wherever required.
• Team Management abilities that involve versatility and flexibility in order to get the work done.
• A hunger for personal growth and over-all development will definitely help you fair well and keep up with the ever-evolving changes of this medium of marketing.

Also, along with this you need to make sure that our Office never runs out of chaispiration—the secret potion that gets our Team working well.

• 8+ years of experience in Product Development especially in Healthcare Domain
• Technical project managers are tasked with managing projects with top-down oversight from inception to completion
• They must also develop project plans that meet client needs
• Decent Communication Skills and quick in understanding the tasks
• Coordinate with technical team members at all stages of the project