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We are looking for a capable System Administrator to take over all aspects of the configuration and maintenance of computer systems. A System Admin should be able to diagnose and resolve problems quickly and should have the patience to communicate with a variety of interdisciplinary teams and users.
Monitoring and reporting all points mentioned below.
Ensure Security updates are installed:
- Regularly checking whether the Antivirus software is updated for users.
- Regularly monitor platforms like Google to ensure everybody is using up-to-date applications with no security issues.
- Regularly Email users about the security updates that they need to install on their laptops and PCs.
Antivirus
Centrally managed antivirus should be installed on all laptops and mobile devices.
- Adding a purchase request for any additional licence that we might require.
- Pushing new software updates on users’ laptops.
- Keeping up-to-date with antivirus updates so all our devices are secure.
- Miradore user agent
Mobile device and access management
- Set rules and configure settings on personal and organisation-owned devices to access data and networks.
- Deploy and authenticate apps on devices -- on-premises and mobile.
- Protect company data by controlling the way users access and share information.
- Make sure devices and apps are compliant with security requirements.
- Only provide user access to laptops (No admin access, excluding developers)
- All new software installation requests will go through the system admin to make sure nothing is installed on work laptops that poses a security risk.
Vanta compliance-related tickets
- Vanta will continue to monitor and create issues to be compliant with ISO 27K over time. The system administrator must resolve all such system-related tickets.
Access management to different user applications
- Access should be restricted to only what is necessary to perform job duties ("principle of least privilege").
- Technical access to all the company’s networks must be formally documented, including the standard role for approver, grantor, and date.
- Only authorised employees and third parties working off a signed contract or statement of work, with a business need, shall be granted access to the company’s production networks.
- The company’s guests may be granted access to guest networks after registering with office staff without a documented request - guest network management.
Removal media encryption
- Research removable media encryption and figure out if removable media should be implemented and make sure it is always encrypted.
MFA reset and debugging
As we are enabling MFA for more and more applications that we have, more people are likely to have issues with it as the business moves forward.
- Different online applications will have different ways of handling the MFA reset; a system admin should be familiar with all.
Website watcher configuration and email issues
- Software like Website Watcher keeps having email issues, as it sends emails in huge numbers every day. The system administrator must keep an eye on the emails and fix issues promptly as and when they arise.
Office network management
- System admin can help in creating guest networks in the office and making sure that the network is as secure as possible.
Phishing emails
- Finding the optimal solution to prevent phishing emails from getting delivered.
- Verifying emails sent by our staff to check for phishing emails.
Security incidents handling
- System admin must monitor incident and event tickets and assign severity tickets.
- Continuous checks to ensure the security incident policies are being followed and up to date
- A root cause analysis report must be documented and referenced in incident tickets.
- A central "War Room" will be designated for handling security threats. This may be a physical or virtual location (i.e., Slack channel) and managed by the system admin.
- Conducting recurring Incident Response Meetings until the incident is resolved (as per the company's established norms)
Implement password policy
- Password policy must be in place to ensure that users are using secure passwords that are not easily crackable.
Add-ons:
- Devops is a plus point
- 8+Years of Exp in C++ Developement
Software: C++, Jenkins, Visual Studio, Linux, CheckMarx, GitHub, Google test framework.
Application Architecture: Scalable, Resilient, Cloud deployable, high performance based.
DB: Oracle
Libraries: CPLEX (knowledge of CPLEX is a plus)
Sound Knowledge of Linux server and it commands
Strong Knowledge of shell scripting
Good understading in Relational databases(MYSQL etc.)
Skilled in formulating performant Relational database queries
Good in handling CSV/EXCEL data.
Skilled to work in teams as well as independently
About QuestionPro:
QuestionPro is one of the leading market research platforms. We have a wide range of products in Market Research, Customer Experience, Employee Experience, Vehicle Experience. All our products are multi-tenant SAAS platforms built on the latest technologies.
Our infrastructure is spread across 6 Data Centers across the globe. The platform collects over 10Million Surveys every month. Our Customer Experience platform was named top provider in the Gartner Voice of the Customer Rankings. Ever since we launched in 2016, we have grown by over 200% YoY. All up we are on plan to hit $ 31M in 2021. We are bootstrapped and proud to get where we are without any funding or investments.
Our operations are spread across the globe with offices in the US, Mexico, Germany, UK, UAE, and Canada.
https://www.questionpro.com/blog/cx-top-provider-gartner-voc-rankings/
We are a bootstrapped company and proud to have not taken any funding or investment.
QuestionPro has a particularly exciting journey ahead, requiring a passionate individual to join our growing team. If you are a true technology craftsman and want to build cutting-edge software solutions, hit us!
We operate 100% remote. You will be working from any place you desire for this position.
Responsibilities
- You will be responsible for key deliverables that would help improve the quality and reliability of our infrastructure spread across 8 data centres, both cloud and hybrid.
- Streamline Life Cycle Management activities for the Infrastructure.
- You will be interacting with DevOps & Support teams to quickly investigate and mitigate the problems impacting customers at various levels in the Infrastructure including MySQL Database and Engineered Systems technology stack.
Skills & Requirements
Must-Have:
- 8+ years of experience in Linux System Administration / Development / QA roles with a thorough understanding of Software Development Life Cycle
- Excellent knowledge of Linux System administration activities
- A very good understanding of Linux kernel internals, Server Virtualization, Networking & Security layer
- Any experience in IO subsystem, Operating Systems, Storage technologies would be a definite plus
- Hands-on experience with automation of system administration activities
- Hands on experience in building OS images and testing based on standard test framework.
- Proven ability to triaging and resolve issues during patch testing & certification
- Experience in OEM, Linux OS Patching, Yum, KSplice, etc.
- Excellent Scripting skills in Bash, Perl, Python, or similar scripting languages
Good To Have:
- Good experience on private cloud management.
- Proxmox virtualization
- Ability to build and grow the team.
Job Responsibilities:
This role requires you to work on Linux systems and their associated services which provide the capability for IG to run their trading platform. Team responsibilities include daily troubleshooting and resolution of incidents, operational maintenance, and support for proactive and preventative analysis of Production and Development systems.
- Managing the Linux Infrastructure and web technologies
- Patching and upgrades of Redhat Linux OS and server firmware.
- General Redhat Linux system administration and networking.
iii. Troubleshooting and Issue Resolution of OS and network stack incidents.
iv. Configurations management using puppet and version control.
v. Systems monitoring and availability.
vi. Web applications and application routing.
vii. Web-site infrastructure, content delivery, and security. - Day to day responsibilities will include: Completing service requests, responding to Incidents and Problems as they arise as well as providing day to day support and troubleshooting for Production and Development systems.
3. Create a run book of operational processes and follow a support matrix of products.
4. Ensuring Internal Handovers are completed, and all OS documentation is updated.
5. Troubleshoot system issues, plan for future capacity, and monitor systems performance.
6. Proactive monitoring of the Linux platform and ownership of these tools/dashboards.
7. Work with the delivery and engineering teams to develop the platform and technologies, striving to automate where possible.
8. Continuously improve the team, tools, and processes, support regular agile releases of applications and architectural improvements.
9. The role includes participating in a team Rota to provide out-of-hours support.
Person Specification:
Ability / Expertise
This position is suited to an engineer with at least 8 years of Redhat Linux / Centos Systems Administration experience that is looking to broaden their range of technologies and work using modern tools and techniques.
We are looking for someone with the right attitude: -
Eager to learn new technologies, tools, and techniques alongside applying their existing skills and judgment.
• Pragmatic approach to balancing different work priorities such as incidents, requests and
Page Break troubleshooting.
- Can do/Proactive in improving the environments around them.
• Sets the desired goal and the plans to achieve it.
• Proud of their achievements and keen to improve further.
This will be a busy role in a team so the successful candidate’s behaviors will need to strongly align with our values:
• Champion the client: customer service is a passion, cultivates trust, has clarity and communicates well, works with pace and momentum
• Lead the way: innovative and resilient, strong learning agility and curiosity
• Love what we do: Conscientiousness - has high self-discipline, carefulness, thoroughness, and organization, Flexible and adaptable
The successful candidate will be able to relate to the statements above and give examples that back them up. We believe that previous achievements signpost a good fit at IG.
Qualifications
Essential:
• At least 4 years’ Systems Administration experience with Redhat Enterprise Linux / Centos 5/6/7 managed through a Satellite infrastructure.
• Managed an estate of 1000+ hosts and performed general system administration, networking, backup, and restore monitoring and troubleshooting functions on that estate.
• 1 Years of experience with scripting languages (bash/Perl/Ruby) and automating tasks with Puppet and Redhat Satellite. Experience with custom RPM generation.
• Strong analytical and troubleshooting skills. You will have resolved complex systems issues in your last role and have a solid understanding of the tools needed to do so.
• Excellent Communication (Listening, speaking, the transmission of concepts with/without examples, etc).
• Calm under pressure and work to tight deadlines. You will have brought critical production systems back to life.
- Computer assembling and dis -assembling.
- Hardware troubleshooting of desktop, laptop, server machine.
- Microsoft Windows Servers (2008,2012, 2016 ) operating system installation and troubleshooting
- Microsoft Windows ( XP, 7, 8, 10) operating system installation and troubleshooting.
- Various email client installation and troubleshooting.
- Development software (.Net Framework, MS SQL server / client, Visual studio) installation and troubleshooting.
- Linux ( Ubuntu, CentOS ) installation and troubleshooting. ( Mandatory )
- Various software installations on linux platform.
- Network LAN and WAN troubleshooting.
- VPN management
- Knowledge of Virtualization