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A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.
Key Responsibilities:
To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.
Customer Engagement
Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and proactively assessing customer needs.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers
- Achievement of portfolio parameters
- Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
- Right, cross-sell of products basis profiling and engagement.
- Penetration of products across groups.
- Sales across all product segments-TPP, Assets, Cards etc.
- Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
- Ensure accurate and timely submission of financial transactions. & requests.
- Adherence to set processes of updating customer interactions in CRM next.
Requirements:
- Educational Qualifications: Graduate
- Key Skills(examples listed below)
- Basic Banking
- Communication
- Minimum experience in years - 2-3 yrs. preferable.
- Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)
About the Role :
As the Executive Assistant to the CMO, you will play a pivotal role in supporting the CMO in managing daily activities, ensuring smooth operations, and facilitating effective communication. This position requires a high level of professionalism, discretion, and organizational skills. The successful candidate will be a proactive problem solver with the ability to anticipate needs and execute tasks efficiently.
Responsibilities:
- Calendar Management: Coordinate and manage the CMO's schedule, including meetings, appointments, and travel arrangements. Prioritize and schedule activities to ensure optimal use of the CMO's time.
- Communication and Correspondence: Act as the primary point of contact between the CMO and internal/external stakeholders. Draft and proofread emails, letters, reports, and other documents on behalf of the CMO.
- Information Management: Maintain confidentiality and handle sensitive information with discretion. Organize and manage files, records, and documents to facilitate easy access and retrieval.
- Reports and Special Projects: Coordinate with various departments to gather information and updates on key projects. Assist in the execution of initiatives as directed by the CMO and department heads.
- Meeting Preparation and Follow-up: Prepare agendas, materials, and documentation for meetings attended by the CMO. Attend meetings, take minutes, and follow up on action items to ensure timely completion.
- Relationship Management: Build and maintain positive relationships with internal and external stakeholders. Serve as a liaison between the CMO and other team members, providing support and fostering effective communication.
- Problem Solving: Proactively identify challenges and offer solutions to enhance the CMO's productivity and efficiency.
Note: This position is for one of our Client based out in Noida and requires 6 days of work from the office
Your duties include
- Database development using T-SQL on MS SQL Server
- API Development using ASP.Net WEB API and C#
- R & D for available solutions and 3rd party API integrations
- Comparative Analysis of different approaches and finding optimal solutions
- Supporting existing applications in SQL, ASP.NET WEB API, C#, Angular or TypeScript
SKILLS
- Should have hands-on Experience in .NET Core, Asp.Net, MVC, Entity Framework, SQL Server with Good Communication skills.
- Use Microsoft technologies: C#, ASP.NET, SQL, MVC, and Microsoft Workflow to develop technical solutions to complex problems that require the regular use of ingenuity and creativity
- Design, code, test, debug and document software according to the functional requirements
- Develop, maintain and support programs/tools for internal and external clients
- Analyse, diagnose and resolve errors related to their applications
- Help define project plans requiring software development and hardware installations
- Provide technical and project management expertise across multiple areas of application development
- Investigate operational or systematic problems and user queries as required.
- If the candidate has experience in MVC / Angular / Azure / Xamarin, it would be an added advantage.
Education
Bachelor’s or Master’s degree in Computer engineering or relevant field
Students working towards their degree and with sufficient experience will be considered.
Qualifications-BCA, BE/B.Tech(Information Science/Technology (IS/IT)), MCA, ME/M.Tech(Information Science/Technology)

➢ Must have great ability to create RESTful webservices in SpringBoot
➢ Great to have knowledge and experience in PL/SQL
➢ Great to have exposure into React 17+/MaterialUI
➢ Exposure into Load Balancing using Nginx
➢ Exposure into Docker
➢ Exposure into Fusion
Knowledge, Skills and Attributes:
➢ Good verbal, written communication skills and interpersonal skills
➢ Ability to work in late evening shifts to overlap with the counterparts in US
➢ Demonstrate a positive attitude
➢ Display a level of integrity
➢ Immediate joining
➢ Experience of minimum 5 years
➢ Handle things individually, ready to start off
- Managing goals, KRAs for the Collections & Operations team of 10-15 people
- Leading collection & operations strategy over dialler for better customer engagement & collection efficiency
- Driving visibility and actionability through Data & MIS reports for the Ops & collections team to lead higher operational efficiencies
- Monitoring call quality & drive customer call NPS through the team
- Engaging with external lawyers/ external vendors to promote specific legal/ non-legal campaigns
- Ideating, Creating & Implementing new campaigns and collaborating with Tech/ data science team to drive conversion and collections
What you need to have:
- MBA preferred with experience in start ups in similar domain
- 2+ experience in Collections Operation and Strategy is a must
- Should have managed a team of similar size in the past
- Structured communication & thought process
Are you passionate in coding, art and blockchain? Do you wish to face challenges ahead, develop and deliver features that will be extraordinary towards users? We are looking for experienced developers (blockchain, frontend, backend) to join our team and start a revolution!
About the role as a full stack engineer at Torum, you will be remotely working alongside our core development team from India, Turkey, Malaysia and other regions in the future. A good mindset of forward planning should be cultivated to better your performance!
You will also get involved in constant discussions with our Lead Developer and Operational team members regarding the ideas, concepts as well as feature specifications to further enhance our platform.
Qualifications and Experience location GMT+8 or GMT+5:30
- Ability to work remotely or on-site (if Malaysia)
- More than 2 years of hands-on experience with React JS and Redux
- Ability to communicate (verbally and writing) well with the team in English
- Possess strong logics and understanding to come up with optimum solution in JS programming
- Played an active role in the design and architecture of the solutions
- Experience in creating apps with high priority on user experience
- Passion for best design, developing and coding practices
- Maximizing application performance, uptime, and scalability, maintaining high standards of code quality and thoughtful application design
- Excellent debugging and optimization skills
- Unit/integration testing experience
Highly Favored Personality & Experience
- Passionate
- Eager to learn and explore new things
- Trustworthy, easy-going, and honesty
- Experience with Solidity
- More than 1 year of experience with Web3 JS
- Good software engineering skills, insights, and experience
- Good knowledge of cryptography
- Hands-on experience with back-end framework and database is a bonus (Preferably Node.js and MongoDB)
- Experience in leading, or being a Senior/Lead in the front-end team to build, constantly improve and optimize a commercial level product, with a decent user base is a bonus
- Experience in building large-scale apps like Social Media, E-commerce, etc. where performance, scalability, and availability are the top priorities
Experience- 3 - 6
Location- Bengaluru.
Requirements:
• 3-6years of relevant experience in building webapps at scale
• You must have strong understanding of semantic HTML / HTML5, CSS / CSS3.
• You must have a good understanding of MVC architecture.
• Prior work experience in ReactJS is Must
• You must have experience in setting up the full UI workflow layer right from Development, Testing, Building and Deployment
Essential Skills:
- 8 years experience delivering highly available web/mobile applications including 1-3 years as Senior/Lead developer. Prior experience in retail domain is a plus
- 3 years of experience working with distributed teams
- Deep knowledge of UI Libraries / Frameworks, API (REST), API Management and building scalable and high performance Web APIs
- Must have experience building websites using Javascript and Java technologies (e.g. Typescript, Spring Boot). Search Engine and Native App development experience is a plus.
- AWS Serverless Cloud native services experience with Lambda functions, SNS, SQS, DynamoDB, API Gateway etc
- Strong knowledge of Caching frameworks, data structures, algorithms, operating systems, and distributed systems
- Strong understanding of databases, NoSQL data stores, storage and distributed persistence technologies
- Strong communication and presentation skills
- Passionate about enabling next generation experiences
- Experience with automated testing, deployment pipelines and cloud based infrastructure
ROLE DESCRIPTIPON:
- Develop omni-channel digital solutions leveraging serverless and micro services in a cloud based platform to develop backend services.
- Design high/low level solutions, contribute towards architecture and technical roadmap
- Lead technical implementation/delivery.
- Host/Lead technical discussions
- Champion software development best practices, test driven development, CI and CD
- Build cloud native and highly cost efficient solutions
- Innovate, Unlearn and Disrupt. Research next generation frameworks and technologies. Embrace change.
Senior Flutter Developer
Position: Senior Flutter Developer
Experience Required: up to 4 years
Positions: 03
About us:
Saakh is building a social networking platform for businesses who sell on credit in order to solve for their payment collection challenges faced by every seller on a day to day basis. Our vision is to make payments collections timely and automatic for these businesses. Saakh is building a community of trustable businesses. We are building an eco-system where a business who has cheated once cannot ever cheat again.
Job Description:
You will be responsible for User Interface development of Saakh’s android/IOS based mobile applications. You will work closely with founder and CTO to discuss the strategy and to implement the said aforesaid within the deadlines. Saakh is a fast-moving start-up who is at the early stages, timely execution is of paramount importance.
Job Responsibilities:
- Design and develop high-volume, low-latency applications for mission-critical systems,
delivering high-availability and performance
- Contribute in all phases of the development lifecycle: concept, design, build, deploy, test,
release to app stores and support.
- Diagnose performance issues, fix bugs (including crashes and ANRs) to increase the
functionality of the application
- Write well designed, testable, efficient code
- Ensure designs are in compliance with specifications
- Prepare and produce releases of software components
- Support continuous improvement by investigating alternatives and technologies and
presenting these for architectural review
- Collaborate with team members (product managers, developers, designers) to brainstorm
about new features and functionalities.
Desired Profile:
- Experience required - 4 Years
- Tech, MCA, M. Tech degree in Computer Science Engineering or a related subject
- Proficient in Java/Kotlin programming
- Knowledge and experience in Flutter Framework and DART programming
- Hands on experience in using RESTful APIs
- Hands on experience in designing and developing micro-services architecture and
containers
- Object oriented analysis, UML and design using common design patterns.
- Hands on experience in development IDE Android Studio, Android SDK, Firebase Test
Lab
- Experience with offline storage, threading, and performance tuning
- Familiarity with push notifications
- Familiarity with IOS integration with Flutter
- Experience using GitHub or similar environment
- Complete understanding of SDLC
- Experience with Agile development
- Experience with Material Design and Android UI design principles, patterns and best
practices
- Good knowledge of adding third-party libraries
- Ability to understand business requirements and translate them into technical
requirements
- Working knowledge of the general mobile landscape, architectures, trends, and emerging
technologies
- A track record of delivering successful complex consumer product apps (finance apps,
e-commerce apps)
- Critical thinker
- It is must to have a high sense of integrity.
Are you one of us?
We welcome you to Saakh’s family.
Title: Senior Java Developer
Location: Pan India/Remote work
Senior Java Developer
Functional Experience:
5+ years of work experience, bachelor's degree in computer science or a related field, develop applications for cloud computing, design, maintain and operate cloud systems/microservices and applications, keep cloud systems secure, fully tested and integrated with all the other products/applications, understand the language of business and develop to address the business’s needs.
Technical Skills Required:
Minimum 6 year of hands-on Java (including Java 11) programming; Experience and knowledge of open-source software, frameworks around server-side development in Java 11; wide and deep understanding of Java ecosystem, monitoring and diagnosis, Spring Boot.
Notice Period: 0-30 Days






