• Proactively assist customers with technical issues that may arise with their solution implementation. Troubleshoot and perform root cause analysis. Identify and provide timely workarounds and solutions when possible, to meet customer’s business needs. • Reproduce in house when possible and file engineering tickets. Work with engineering and product management to prioritize as customer advocate to get resolutions in next release. When possible, analyze code and participate in engineering processes to develop and deploy defect fixes as service packs/hot fixes. • Constantly stay ahead in communicating with customers. Manage expectations properly to avoid escalations. Be a strong voice of customers during engineering planning. • Assist through release cycles in testing new features, enhancements and defect fixes. • Work with client business areas to design, build, enhance, and deliver enterprise wide data analytic dashboards and reports supporting multiple business units. • Collaborate with key business users to identify needs and opportunities for improved data management and delivery. • Design and build ETL processes and scripts. • Provide technical knowledge and business support to the BI team. Candidate fitment: • 6-8 years experience in Cognos Business Analytics Reporting and Analytical roles; proficiency in SQL, Excel, Relational Databases, Oracle, SQL Server • Ability to manage multiple timelines and priorities. • Experience in manufacturing industry is a PLUS. • Highly developed analytical, problem-solving, and consulting skills, with a proven track record of using data to provide actionable business results. • Experience in validating an overall solution from the perspective of performance, scalability, security and capacity. • The ideal candidate is dedicated to making it easy for customers to use our product by leveraging business expertise and using rigorous logic and creative methods to solve difficult problems with effective solutions.
Experience & Skills Summary: 1. 3-5 years of hands-on experience in Qlik technologies implementing analytics solutions via integrating multiple data sources 2. Practical hands-on project experience in Set Analysis, Alternate States and Qlik scripting is a mandatory requirement 3. Excellent communication skills in English is a mandatory requirement 4. Excellent problem solving skills, logical process thinking and end-to-end system concepts Responsibilities : 1. Work as part of an offshore development team designing and implementing Qlik reports and data integration projects 2. Perform detailed analysis of source systems and model the data in QlikView and QlikSense 3. Design, develop and test Qlik scripts to import data from source systems and test Qlik dashboards to meet customer requirements 4. Extracting, transformation and loading data from multiple sources into Qlik applications Desired Candidate Profile: - Candidates with good communication skills in English - People who are self starters with the drive to deliver - People with a strong sense of accountability - Customer-centric focus - Attitude to learn and adapt