Data Science Analyst

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Your Craft:

● JavaScript/TypeScript & NodeJS flows through your fingers like a native language

● Next.js is your framework of choice for building full-stack magic

● Rust makes your heart sing when performance is non-negotiable

● Golang/Python feel like comfortable old friends (nice to have)

● MySQL/Postgres/Redis are tools you wield with intention

● AWS ecosystem is your playground, not your puzzle

● LLM/AI integration is something you've actually shipped, not just read about

About The Nexora Group Inc.

The Nexora Group Inc. is a technology-driven organization focused on developing intelligent software solutions using Artificial Intelligence, Machine Learning, and advanced data technologies. Our teams work on innovative projects involving data analysis, predictive modeling, automation systems, and AI-powered applications designed to solve real-world business problems.

We are seeking passionate and motivated Artificial Intelligence & Machine Learning Interns who want to gain hands-on experience working on practical AI development projects.

Internship Responsibilities

• Assist in developing and implementing machine learning models
• Work on data preprocessing, data analysis, and model training
• Support AI projects involving predictive analytics, automation, and intelligent systems
• Use Python libraries such as NumPy, Pandas, Scikit-learn, or TensorFlow
• Participate in testing and improving model performance
• Collaborate with development teams on AI-based applications
• Document project workflows and research findings

Required Skills

• Basic knowledge of Python programming
• Understanding of Machine Learning concepts
• Familiarity with data analysis and statistics
• Basic experience with libraries such as Pandas, NumPy, or Scikit-learn
• Interest in Artificial Intelligence technologies
• Good analytical and problem-solving skills

Preferred Qualifications

• Students or recent graduates in Computer Science, Artificial Intelligence, Data Science, or related fields
• Basic knowledge of Deep Learning or Neural Networks
• Familiarity with TensorFlow, PyTorch, or similar frameworks is a plus
• Understanding of data visualization tools is beneficial
• Experience with Git or version control systems is an advantage

What Interns Will Gain

• Hands-on experience working on AI and machine learning projects
• Exposure to real-world datasets and model development
• Opportunity to build a strong AI project portfolio
• Mentorship from experienced developers and data scientists
• Internship completion certificate based on performance and participation

Roles & Responsibilities:

• In-depth knowledge and hands on experience on IBM FileNet (CPE) and Java/J2EE is mandatory.

• Good understanding of React JS, JavaScript, jQuery, Bootstrap, and front-end languages.

• Understand Project and detailed Scope and seek clarifications where necessary.

• Design, develop, and unit test applications / products.

• Analyze the impact due to changes in code.

• Design algorithms and flowcharts.

• Produce clean, efficient, and re-usable codes based on specifications.

• Run and automate tests to find any errors or bugs.

• Verify and deploy programs and systems.

• Configure, code and test enhancements and modifications to new and existing IBM FileNet applications.

• Proficiency in development and integration with SOAP Webservices, RESTful APIs and Microservices.

• Active Involvement in Development of Utility Job and Batch process associated with FileNet Application is a must.

• Knowledge of WebSphere Application Server, Deploying IBM FileNet, and Java/J2EE Application from lower to higher environments is essential.

• Troubleshoot issues and help define solutions to these issues.

• Displays a strong work ethic and sense of urgency.

• Part of the FileNet Development Team Engaged in active problem solving to identify technical roadblocks and implement solutions that can improve the direction of our application product.

• Key learner and timely update self-skill sets.

• Familiar with the use of code versioning tools such as Bit bucket, GIT or SVN.

• Basic Understanding of S3 Storage, IBM DB2, JIRA tool and Confluence (team workspace) will be an advantage. Education

The Advanced Psychology Institute, a premier Mental Health and Relationship Clinic based in New Jersey, is seeking a licensed psychotherapist to join our team remotely. This part-time Therapist position offers the opportunity to transition to full-time as your caseload expands.

Under the leadership of Dr. Valéry Fradkov, our Clinical Director with over 20 years of experience in psychotherapy, psychology, and relationship science, you’ll thrive in a collaborative and supportive environment designed to foster professional growth and development. Visit AdvancedPsychologyInstitute.com for more information.

Safety Connect is a growing company in the domain of field force and road safety.

We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for training and onboarding new customers and managing customer relationships throughout their entire life cycle. We’re looking for superior people skills and a positive attitude.

we’re growing and evolving, and if you are flexible then you’ll need to come along for the ride.

Responsibilities:

• Creating MIS reports, Weekly /Monthly /Quarterly/Annual reports as required to the customers.

• Manage incoming calls and emails and handle appropriate follow-up calls and emails.

• Address, resolve and record any customer issues that arise about business growth, billing, and general account satisfaction.

• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.

• Coordinate and train all new customer starts in an efficient and streamlined way.

• Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.

• Work with the sales and marketing team to drill customer references and develop case studies.

Requirements /Qualifications: 

• 1-2 years of experience in communications, marketing, sales, account management, or customer success.

• Multi-tasking skills, strategic planning, and project management skills.

• Exceptional communication skills (verbal and written). 

• Analytical and process-oriented mindset.

• The ability to solve problems & to think quickly on your feet.

• An eye for detail.

• Knowledge of SalesForce and project management tools.

• Event planning experience is a plus.