• Proactively assist customers with technical issues that may arise with their solution implementation. Troubleshoot and perform root cause analysis. Identify and provide timely workarounds and solutions when possible, to meet customer’s business needs. • Reproduce in house when possible and file engineering tickets. Work with engineering and product management to prioritize as customer advocate to get resolutions in next release. When possible, analyze code and participate in engineering processes to develop and deploy defect fixes as service packs/hot fixes. • Constantly stay ahead in communicating with customers. Manage expectations properly to avoid escalations. Be a strong voice of customers during engineering planning. • Assist through release cycles in testing new features, enhancements and defect fixes. • Work with client business areas to design, build, enhance, and deliver enterprise wide data analytic dashboards and reports supporting multiple business units. • Collaborate with key business users to identify needs and opportunities for improved data management and delivery. • Design and build ETL processes and scripts. • Provide technical knowledge and business support to the BI team. Candidate fitment: • 6-8 years experience in Cognos Business Analytics Reporting and Analytical roles; proficiency in SQL, Excel, Relational Databases, Oracle, SQL Server • Ability to manage multiple timelines and priorities. • Experience in manufacturing industry is a PLUS. • Highly developed analytical, problem-solving, and consulting skills, with a proven track record of using data to provide actionable business results. • Experience in validating an overall solution from the perspective of performance, scalability, security and capacity. • The ideal candidate is dedicated to making it easy for customers to use our product by leveraging business expertise and using rigorous logic and creative methods to solve difficult problems with effective solutions.