Data Analyst

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

Prepare Agreement of Sale & Sale Deed

Follow up with the customers for Payments, Registrations

Coordination with Banker for Loan Process

Update Customer Database

Should resolve Customer queries by coordinating with the Civil Team

Should take updates from the Projects Team regarding their flats and update customers

Should prepare MIS Reports

End to End Process from the purchase of the flat till handover process

Job Title: Odoo Developer

Job Summary:

We are seeking an experienced Odoo Developer to join our dynamic team. The ideal candidate will be responsible for customizing, developing, and implementing Odoo ERP solutions. You will work closely with clients to understand their business needs and create tailored solutions to enhance business processes and improve efficiency.

Key Responsibilities:

• Odoo Customization & Development: Customize and develop Odoo modules based on client requirements.
• Module Creation: Design, implement, and maintain custom Odoo modules for various business functions (e.g., sales, inventory, accounting).
• Integration: Integrate Odoo with third-party applications and external systems through APIs.
• Database Management: Manage and optimize PostgreSQL databases associated with Odoo.
• Bug Fixing & Troubleshooting: Identify, diagnose, and resolve issues in Odoo systems to ensure smooth operations.
• Odoo Upgrades: Perform Odoo version upgrades and ensure compatibility of modules across different versions.
• User Support: Provide technical support to users and assist in troubleshooting issues.
• Documentation: Maintain proper documentation of all customizations and development work.
• Collaboration: Work closely with project managers, business analysts, and clients to deliver the best solutions.

Skills & Qualifications:

• Strong proficiency in Python and experience with the Odoo framework.
• Experience in developing and customizing Odoo modules and reports (Qweb).
• Solid understanding of SQL, PostgreSQL, and database management.
• Knowledge of JavaScript, XML, HTML, and CSS for front-end customization.
• Familiarity with API integration and third-party system integration.
• Strong problem-solving and debugging skills.
• Experience with version control systems like Git.
• Ability to work on multiple projects and meet deadlines in a fast-paced environment.
• Good communication skills and ability to collaborate with clients and team members.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Preferred Skills:

• Experience in Odoo eCommerce and Odoo Studio.
• Knowledge of project management methodologies (e.g., Agile).
• Familiarity with Odoo security best practices and performance optimization.

Why Join Us?

• Opportunity to work on exciting Odoo projects across different industries.
• Collaborative and supportive work environment.
• Competitive salary and benefits.

Key Responsibilities

Developing new features and user interfaces from wireframe models.

Ensuring the best performance and user experience of the application.

Fixing bugs and performance problems.

Writing clean, readable, and testable code.

Cooperating with back-end developers, designers, and the rest of the team to deliver well-architected and high-quality solutions.

Key Skills

1. Extensive knowledge of mobile app development. This includes the whole process, from the first line of code to publishing in the store(s).

2. Deep knowledge of mobile platforms on which the app runs, e.g., Android, iOS etc.

3. Proficient in HTML, CSS, Javascript, React, React Native, Node whichever language you use in the app.

4. Proficiency with writing automated tests in JUnit, Espresso, Mocha, Jest, Enzyme, XCTest, etc. depending on the libraries you use to test

5. Familiarity with RESTful APIs and mobile libraries for networking.

6. Familiarity with the JSON format.

7. Experience with profiling and debugging mobile applications.

8. Strong knowledge of architectural patterns—MVP, MVC, MVVM, and Clean Architecture—and the ability to choose the best solution for the app.

9. Familiarity with Git and Github.

10. Familiarity with push notifications.

11. Understanding mobile app design guidelines on each platform and being aware of their differences.

Company Name: Petpooja (www.petpooja.com)

Designation: Sr. Software Developer (Depends on Experience)

Experience: 1 to 5 Years

Job Location: Hybrid

We are looking for an Android Developer to join our team of developers! We want a developer that possesses a passion for pushing mobile technologies to the limits.

Job responsibilities:

• Design and develop high-volume, low-latency applications, delivering high-availability and performance
• Contribute in all phases of the development lifecycle: concept, design, build, deploy, test, release to app stores and support.
• Diagnose performance issues, fix bugs (including crashes and ANRs) to increase the functionality of the application
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
• Collaborate with team members (product managers, developers, designers) to brainstorm about new features and functionalities.

Love to write?  

SoftwareSuggest & CallHippo requires language geeks who can write attractive tech content. The only qualification is the command over language and if you are experienced than it is the cherry on the top! 

You can work from your location. 

Experience:- 3Years+

Should Possess following skills:

• Excellent verbal and written communication skills
• Understanding of web publishing requirements
• Expertise in social media platforms
• Ability to write, rephrase and modify unique contents

Should be good at:

• Writing web content for website/ portals from scratch
• Editing and proofreading content once is written
• Writing, editing and proofreading copy for client projects based on material supplied by them.
• Research and Conceptualization.

Selected intern's day-to-day responsibilities include:

1. Push the limits of web design and create great user experiences

2. Build smooth, stable, and fun products

3. Develop features from design through implementation and launch

4. Evaluate technical tradeoffs of every decision

5. Work with high available infrastructure practices

6. Perform code reviews that guarantee code quality

Other requirements

1. Knowledge in NextJS, React, NodeJS, HTML, JavaScript, CSS,ES6/TypeScript, Redux, React Hooks

2. Basic knowledge on version control and continuous integration systems (e.g., Git)

3. Good to have knowledge of Python, AWS, or Google Cloud

4. Good problem-solving skills, logical thinking ability, strong coding fundamentals

5. Willing to work in the startup environment, challenge yourself and grow

6. Based in Bangalore and willing to work from our office