Data Analyst

A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.

Key Responsibilities:

To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.

Customer Engagement

Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.

• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and proactively assessing customer needs.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers
• Achievement of portfolio parameters
• Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
• Right, cross-sell of products basis profiling and engagement.
• Penetration of products across groups.
• Sales across all product segments-TPP, Assets, Cards etc.
• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
• Ensure accurate and timely submission of financial transactions. & requests.
• Adherence to set processes of updating customer interactions in CRM next.

Requirements:

• Educational Qualifications: Graduate
• Key Skills(examples listed below)
• Basic Banking
• Communication
• Minimum experience in years - 2-3 yrs. preferable.
• Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)

NOTE: YOUR WORKING HOURS CAN BE CHANGED TO NIGHT SHIFT AS MAJORITY OF OUR CLIENTS ARE FROM US. PLEASE APPLY IF YOU ARE FLEXIBLE WORKING IN NIGHT SHIFT (8-10 HOURS each DAY)

As a Customer Success Manager at Staqlab, you will have to understand the customers’ psyche, their needs, and enhance their customer experience by improving the sales demos and onboarding process.

• Great communication skills
• Experience handling infuriated customers
• Experience in handling customer queries tactfully and diplomatically to ensure that they stay subscribed to our product
• Basic knowledge or willingness to learn HTML/CSS. Will Provide Training after Joining
• Initiating Chat support with clients for onboarding and building trust
• Writing Blogs/Support Articles
• Strong Proficiency in written english. As the job role will include supporting US Based Clients.
• IT/CS Degree- Based Background is plus 

We are looking for a Big Data Engineer with java for Chennai Location

Location : Chennai 

Exp : 11 to 15 Years 

Job description

Required Skill:

1. Candidate should have minimum 7 years of experience as total

2. Candidate should have minimum 4 years of experience in Big Data design and development

3. Candidate should have experience in Java, Spark, Hive & Hadoop, Python 

4. Candidate should have experience in any RDBMS.

Roles & Responsibility:

1. To create work plans, monitor and track the work schedule for on time delivery as per the defined quality standards.

2. To develop and guide the team members in enhancing their technical capabilities and increasing productivity.

3. To ensure process improvement and compliance in the assigned module, and participate in technical discussions or review.

4. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalation

Regards,

Priyanka S

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Job Description

We are looking for frontend web developers passionate towards building high-performance web applications who can carry out the responsibilities of the core tech team. It's an ideal opportunity for self-driven individuals who love to find innovative solutions.

Daily Responsibilities

• Build cutting edge application using React Native
• Build high quality, performance applications with a good understanding of code organisation.
• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Maintain code and write tests to ensure the product is of the highest quality.
• Application deployments on app store and play store.
• Taking the responsibility and ownership of the given tasks.

Requirements

• Firm grasp of the TypeScript language and its nuances, including ES6+ syntax
• Ability to write well-documented, clean TypeScript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Knowledge of object-oriented programming
• Familiarity with native build tools, like XCode, Gradle(Android Studio/IntelliJ)
• Understanding of REST APIs, the document request model, and offline storage
• Experience with automated testing suites, like Jest/Mocha
• Minimum work experience of 1.5-2 years

Company Description

Mindler is a technology enabled eco-system for career planning & development for students. We leverage technology, research, machine learning and algorithms to minimise the human bias in career decision making process. Founded by a team comprising of alumni from ISB, Harvard, IIT and some of the leading psychologists across the country, Mindler is the winner of the Economic Times Power of Ideas and was awarded and recognised by IIM-A, CIIE, Economic Times and Department of Science & Technology.

Job Description

• Ensure the technical feasibility of UX designs
• Build reusable/hygiene code and customize libraries/tools for future use
• Develop best user interaction and easy navigating features
• Optimize application for maximum speed and scalability, coordinating the same with design team to ensure the required files are in-place
• Ensure that all user input is validated using scripts
• Perform cross-browser testing before staging the platform to the backend integration
• Final functionality of the applications to be ensured after backend integration
• Collaborate with other team members and stakeholders

Job Specifications

• Proficient understanding of web markup, including HTML5 and CSS3
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Development experience on latest Angular versions is a must.
• Proficient understanding of code versioning tools, such as Git or Bitbucket
• Familiarity with tools such as as Gimp or Photoshop is a plus
• 2-6 years of experience in the domain of UI Development
• Tech (preferable)