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Front desk Executive
Healthcare firm based in Mumbai
Front desk Executive
Healthcare firm based in Mumbai's logo

Front desk Executive

at Healthcare firm based in Mumbai

Agency job
via Qrata
2 - 4 yrs
₹3L - ₹5L / yr
Mumbai
Skills
Front office
Help desk
Receptionist
Office administration
Office management
Telephony
Administrative support

Role = Front desk Executive


Location = Powai and Santacruz, Mumbai


Working days = 6-day working


LOOKING ONLY FOR FEMALE CANDIDATES


MUST HAVE EXPERIENCE OR KNOWLEDGE OF Zenoti Software


Job Description for Front Desk


• Keep front desk tidy and presentable with all necessary materials (calculator, pen, printer etc)


• Greet, communicate and welcome clients with a smile.


• Make client comfortable and can offer refreshment (like water, tea, & coffee etc)


• Answer questions and address grievances


• keep updated records and files of the clients


• Familiarity with EcoGreen & Zenoti


• Answering All incoming calls and redirecting them or keeping messages.


• Direct clients to the appropriate doctors , therapists with whom appointment is fixed with assigned room.


• Be familiar with procedures for handling all aspects of customer complaints or disputes.


• Should be able to handle bookings and process billing part and follow up with clients for balance payment.


• Asking them to book the next appointment while they done with treatment


• Maintain a professional environment and brand decorum.


• Should have a client schedule ready before the client arrives.


• ensuring to inform the client about the waiting time and about the delays in their schedules.


• Responsible for sharing the incident sheet and reporting it to the clinic manager.


• Responsible for escalating client issues to concerned doctors .


• Ensuring timely redemption of packages and sessions


• Ensuring Timely to close bills and pre paid balance of clients


• Responsible for handing over hard copies of service product bills and customer copies if a card is being swiped.


• Responsible for arranging/coordinating

or keeping ready the machines for movement between the rooms

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