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Healthcare firm based in Mumbai logo
Front desk Executive
Healthcare firm based in Mumbai
Front desk Executive
Healthcare firm based in Mumbai's logo

Front desk Executive

at Healthcare firm based in Mumbai

Agency job
via Qrata
2 - 4 yrs
₹3L - ₹5L / yr
Mumbai
Skills
Front office
Help desk
Receptionist
Office administration
Office management
Telephony
Administrative support

Role = Front desk Executive


Location = Powai and Santacruz, Mumbai


Working days = 6-day working


LOOKING ONLY FOR FEMALE CANDIDATES


MUST HAVE EXPERIENCE OR KNOWLEDGE OF Zenoti Software


Job Description for Front Desk


• Keep front desk tidy and presentable with all necessary materials (calculator, pen, printer etc)


• Greet, communicate and welcome clients with a smile.


• Make client comfortable and can offer refreshment (like water, tea, & coffee etc)


• Answer questions and address grievances


• keep updated records and files of the clients


• Familiarity with EcoGreen & Zenoti


• Answering All incoming calls and redirecting them or keeping messages.


• Direct clients to the appropriate doctors , therapists with whom appointment is fixed with assigned room.


• Be familiar with procedures for handling all aspects of customer complaints or disputes.


• Should be able to handle bookings and process billing part and follow up with clients for balance payment.


• Asking them to book the next appointment while they done with treatment


• Maintain a professional environment and brand decorum.


• Should have a client schedule ready before the client arrives.


• ensuring to inform the client about the waiting time and about the delays in their schedules.


• Responsible for sharing the incident sheet and reporting it to the clinic manager.


• Responsible for escalating client issues to concerned doctors .


• Ensuring timely redemption of packages and sessions


• Ensuring Timely to close bills and pre paid balance of clients


• Responsible for handing over hard copies of service product bills and customer copies if a card is being swiped.


• Responsible for arranging/coordinating

or keeping ready the machines for movement between the rooms

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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