Front desk Executive

Job Title: Receptionist

Job Summary:

We are looking for a friendly and organized Receptionist to join our team. The ideal candidate will greet visitors, manage incoming calls, schedule appointments, and provide general administrative support.

Key Responsibilities:

- Greet and direct visitors

- Answer and direct phone calls

- Manage front desk activities and maintain a tidy reception area

- Schedule appointments and manage calendars

- Handle incoming/outgoing mail and deliveries

- Provide general administrative support

Job Requirements:

- Fluent in English and Kannada

- High school diploma or equivalent

- Excellent communication skills

- Proficiency in Microsoft Office Suite

- Strong organizational and multitasking abilities

Working Conditions:

- Environment: Office setting

- Schedule: Full-time position with standard office hours from 10am to 7pm. Occasional overtime may be required.

JobResponsibilities:

• Executing Power BI administrative tasks to oversee the management of licenses, capacity, workspaces.

• Manage data sources and creation of new connections/ workspaces

• Installation and maintenance of Power BI gateways

• Maintaining, administering, and optimizing the Power bi premium capacities and performance tuning

• Power BI license and cost management

• Hands on experience in CI/CD pipelines

• Testing new features from monthly Power BI updates and enabling it for broader groups

• Developing and maintaining PowerShell scripts, Power Automate for regular task automation.

• Experience in Power BI data modeling concepts and creation of new Power BI reports

• Deploying, automating, and maintaining Azure-based cloud services

• Evaluating new technology options and vendor products

• Developing and maintaining custom SharePoint Online pages along with administrative management

• Completing certifications and training on the latest technologies

• Identifying and documenting common recovery procedures for service-impacting incidents Establishing and following a Rhythm of Business (ROB) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group

• Developing, communicating, and driving Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy

• Driving operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure

• Managing customer interaction with the utmost professionalism, courtesy, and responsiveness

• Being responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation.

CandidateProfile:

Eligible Branches:

• B. Tech./B.E. (CSE/ IT only)

Eligibility criteria:

• 60% plus or equivalent in Computer Science/ Information Technology Only

• 60% plus in 10th and 12th

• No active backlogs

Skills andAbilities:

• Knowledge about Power BI Admin and Azure services

• Excellent communication skills (spoken and written English)

• Ability to work in rotational shifts

• High-leveltechnicaltroubleshooting ability

• Customer orientation

• Excellent problem resolution, judgment, and decision-making skills

• Inclined towards learning scripting languages like JavaScript, Node .js, Java, Python.

Experience: 1-5 year of experience

Location: Noida / Mumbai / Hyderabad

HR Responsibilities:

1. Handle recruitment process such as posting advertisement, phone screening for shortlisting,
2. Handling joining formalities, arranging interview, employment contracts etc aligned with local regulations, Company policies and procedures.
3. Able to generate new ideas on employee engagement activities (like birthday celebration / fun activity/ fitness activities) and doing necessary communication and arrangements.
4. Prepare confirmation letters, and monitor contract expiry for renewals. Update and manage employee records. Perform other duties as assigned
5. Basic knowledge about the HRM process.

Admin Responsibilities:

1.Taking care of ticket bookings( air/ train) and accommodation for employees through online portals.
2.re-solving maintenance issues of company assets and arranging routine maintenance. Keeping record of office stationery, maintenance of Fire extinguisher, CCTV, AC, Electricity, Telephone ,Photocopier etc

3. Must have knowledge in IT ( laptop/Mobile) gadgets .Solving issues related to employee laptops.
3.Manages correspondence by answering emails and sorting mail
4.Assists in planning and arranging events, including organising refreshments.
5.Handles expenses and billing cycles of Admin vendors
6.Supervising office boy ,Housekeeping , security guards.
7.Drafts, formats, and prints relevant documents
8.Assists in purchase orders and invoicing
9.Manages outgoing post and records data on special deliveries
Photocopies and files appropriate documents as needed
10.Look after Pantry services.
11. Handling all activities related to the new office set up.
12.Finding cost effective vendors and managing their work and agreements.

13.Must have knowledge on maintaining google calendar,virtual meetings.

Skill Required:

Good Written and verbal communication sill( English , Hindi Marathi)

Active listening skill

Problem solving skill without conflicts

Proactive Manner

Solution provider

 Preferred Male candidate.

Responsibilities -

Excellent in Follow ups

Good command in excel/Google sheets

Excellent in schedule maintenance.

Prepare internal and external reports

Uphold a strict level of confidentiality.

Diary management and arranging appointments, booking meeting rooms and   conference facilities.

Requirements-

Only female candidates with Good communication skills.

Strong personality with ability to get the work done.

Location - Bangalore
Salary - Upto 35k
Languages - Hindi /English / Kannada .
(Hindi is Must )
Note - We are looking only for Married candidates.  

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing a large number of incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Generating sales leads, building sustainable relationships where necessary
• Reporting back on results