Front Office Receptionist (Female)

Job Description:

We are looking for a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate should be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!

Key Responsibilities:

📞 Customer Support:

👉🏻 Provide exceptional customer service through email, WhatsApp, calls, and chatbots.

👉🏻 Address and resolve customer inquiries and complaints regarding products and dispatch.

👉🏻 Assist customers with product information, order status, and other related queries.

📲 Communication:

👉🏻 Maintain positive and professional behavior with customers at all times.

👉🏻 Respond promptly to customer queries and ensure all interactions are recorded accurately.

👉🏻 Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.

😇 Issue Resolution:

👉🏻 Identify and resolve customer issues efficiently.

👉🏻 Escalate complex issues to the appropriate departments when necessary.

👉🏻 Follow up with customers to ensure their concerns are resolved satisfactorily.

🛒 Order Management:

👉🏻 Assist customers with order placements, modifications, and cancellations.

👉🏻 Coordinate with the dispatch team to track orders and provide updates to customers.

👉🏻 Handle product returns, exchanges, and refunds as per company policies.

✍🏻 Product Knowledge:

👉🏻 Maintain in-depth knowledge of Right Human Nutrition’s products and services.

👉🏻 Provide accurate information to customers about product features, benefits, and usage.

Requirements:

🖥 Technical Skills:

👉🏻 Familiarity with customer service tools and software.

👉🏻 Basic knowledge of CRM systems.

👉🏻 Proficiency in using communication tools like email, WhatsApp, and call systems.

👩‍💼Experience:

👉🏻 Minimum of 1-2 years of experience in customer service or support roles (preferred).

👉🏻 Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).

👨‍💼Personal Attributes:

👉🏻 Strong problem-solving skills.

👉🏻 Ability to work independently and as part of a team.

👉🏻 High level of integrity and professionalism.

👉🏻 Patience and empathy in dealing with customer concerns.

How to Apply:

Please fill this form to apply for the job: https://forms.gle/4twmj2jd1iVuyoTc8 

We look forward to welcoming a new member to our dynamic team!

We are looking for a mature seasoned key player who will help build our team.

Are you a mentor and love code in general? We are seeking a senior .NET developer and hopefully other programming languages with at least 4 years of experience to be part of a team to write, debug, and test .NET code. You will be analyzing, troubleshooting issues and managing the implementation updates with current and planned customizations. The ideal candidate should have a strong understanding of object-oriented programming, relational databases, and software architecture principles. 

Our work environment, mentoring, teaching, growing constantly nurturing, loving, and respect. To enjoy our work and move through tasks as painlessly as possible. We believe in helping and being helpful. Staying positive and being there when you have that umm, ‘I don’t know how to solve this’ we want you to feel completely 100% comfortable to get on a call, share a screen and move through it. We have the “If you are stuck over 15 mins ask someone rule”. and “ask a dumb question at least twice a day rule”. This is how we want our work environment. 

We work fully remotely via Slack / Zoom / Whatsapp

Requirements:

4+ years of experience or more. 

ASP.NET, C#, MVC.

Troubleshoot and resolve issues and bugs

Must be able to communicate in English speaking and writing, our CEO is American and talks fast. We are looking for adults in the room, people who can communicate, think and reason as key team members.

Work US East coast time zone EST GMT-5

We are looking for well-spoken "adults in the room", you will be a key player in shaping our team. Must have mentorship / manager experience.

• Acquiring a deep understanding of our tech product, CKKA Lite.
• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Deliver appropriate presentations on products 
• Create frequent reviews and reports of sales
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams

Who You Are

• Creative thinker and strong problem solver with meticulous attention to detail
• Highly organized, creative, motivated, and passionate about achieving results
• Able to balance multiple tasks and projects effectively and quickly adapt to new situations and technologies
• Able to work both independently and as part of a team
• Systematic problem-solver, coupled with a strong sense of ownership and drive

What you need

• 3-7 years of experience as a Site Reliability Engineer or a mix of a software engineer and DevOps.
• Strong hands-on knowledge of Linux fundamentals, System administration scripting, performance tuning/scalability, troubleshooting.
• Write great quality code using SOLID principles including unit and integration tests.
• Hands-on development experience in an object-orientated programming language like Python.
• Hands-on experience developing task automations
• Experience using tools to create and manage CI (continuous integration) and CD (continuous delivery) pipelines.
• Familiarity with software development tools: source code management (SCM systems), code review systems, issue tracking tools, build tools, test frameworks, code quality tools.
• Experience implementing open-source observability and alerting tools, like Prometheus, Grafana, Cortex, Thanos, Alertmanager etc
• Have decent knowledge on networking (VPC, VNet, DNS etc) and of the TCP/IP stack, internet routing and load balancing.
• Worked with log and configuration management tool
• Prior experience of working with AWS, Azure, GCP is a plus
• Prior experience of working with Kubernetes, Docker and containers is plus
• Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other SREs, Engineers, Product Managers, etc.
• Documenting your work should be in your DNA

What you get

• A chance to develop and build something (probably from scratch) which you can be proud of
• Build and Implement modern systems observability solutions including monitoring, alerting, metrics, logging, and APM & distributed tracing.
• Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity.
• Maintain business continuity by identifying and driving opportunities to make systems highly resilient and human-free.
• Closely work with the software engineering team to ensure accurate monitoring and metrics are being built into applications before going to production.
• Develop and maintain software modules for use and re-use in cloud and on-premise systems automation.
• Identify process gaps and implement process improvements to increase operational reliability
• Drive standardization efforts across the services, infrastructure, systems, and practices
• Develop Systems & Tools to help with Development team to uphold the Reliability principles

JOB DESCRIPTION

Full Stack Developer Responsibilities:

• Developing front-end website architecture.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Seeing through a project from conception to finished product
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

Requirements:

• Degree in computer science, I.T
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, JavaScript, WordPress
• Proficiency with PHP
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

About Company:

ESDA is a Software Development firm with a mission of providing innovative services and a vision of serving clients across the globe. It is a customer-centric Information Technology Company that specializes in Business Application Development. ESDA’s offerings are highly customizable and scalable. It also provides Web Development services and believes in providing 360-degree support to its clients. ESDA provides Web Development services like Web Designing, App Development, Digital Marketing, Graphic Designing, Hosting, Time and Material, and Gap Analysis Consultancy apart from these services, it is also working towards launching applications/software for the online market as its products.

What you'll do: 
UniAcco, UniCreds, and UniScholarz are looking for passionate professionals looking forward to build their career in Global Property Consulting, International Credit Consulting, and Study Abroad Consulting.

Desired Candidate Profile:

• Candidates with 0-3 Years of Experience.
• Candidates who aspire to kickstart their career as Business Developement Professionals and Consultants
• Candidates who are already based in Mumbai
• Candidates having decent English Communication.

Package

Job Offer - 4 LPA (Fixed) + Performance Incentives upto 60k per Month (Variable)

What you need to have: