Club Ambassador

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Job Location: Hyderabad/Bangalore/ Chennai/Pune/Nagpur

Notice period: Immediate - 15 days

1.      Python Developer with Snowflake

Job Description :

1. 5.5+ years of Strong Python Development Experience with Snowflake.
2. Strong hands of experience with SQL ability to write complex queries.
3. Strong understanding of how to connect to Snowflake using Python, should be able to handle any type of files
4.  Development of Data Analysis, Data Processing engines using Python
5. Good Experience in Data Transformation using Python. 
6.  Experience in Snowflake data load using Python.
7.  Experience in creating user-defined functions in Snowflake.
8.  Snowsql implementation.
9.  Knowledge of query performance tuning will be added advantage.
10. Good understanding of Datawarehouse (DWH) concepts.
11.  Interpret/analyze business requirements & functional specification
12.  Good to have DBT, FiveTran, and AWS Knowledge.

• Relevant domain experience in Sales & Distribution SAP SD / SAP LE (Sales Order processing, Pricing and Conditions, Availability check and Requirements, Credit Management, Output determination, Foreign Trade/Customs, Billing, Shipping and Transportation)
• Experience of supporting medium/large scale Support / implementation / SAP ECC on HANA .
• Worked with SAP SD  and HCM.Having experience in S4 HANA implementation.
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Roles and Responsibilities:  

• Work on application development lifecycle activities that include: Analysis, Design,  Coding, Testing & Implementation  

• Execute all phases of software application projects including resolving issues and helping  to ensure successful deployment  

• Proactively adapt to the changing business and technological landscape of Salesforce  and .Net/Java platforms  

• Design Salesforce solutions and form effective project plans. Add value in all stages of  project work (definition, development, deployment)  

• Assist in developing customized solutions to problems identified by business area  managers  

• Tackle inconsistencies in data quality and create processes to overcome system  deficiencies  

• Master new technologies and development models  

Desired Candidate Profile:  

• 3+ years Force.com development experience, with a strong focus on Apex and  Visualforce development  

• Must have experience in developing CRM Sales based applications, Workflows,  Approvals, Reports (including joined reports), Dashboards along with basic SFDC “click  and customize” environment  

• Strong development skills in Lightning, Apex and Visualforce which includes writing  triggers, components, classes etc.  

• Proven skills in integrating JavaScript, jQuery and AJAX based functionalities in  Visualforce  

• Sound experience in analyzing security requirements and accordingly designing and  implementing profiles, roles, permissions etc  

• Experience in developing integration processes using Salesforce.com’s Web Services API  and third-party integration tools (Apex Data Loader, DB Amp etc) is desirable  • Knowledge of SFDC deployment, configuration and administration processes would be  an added advantage  

• Must be up to date with latest releases in Salesforce as a platform  
• Familiarity in jQuery, CSS, XML, DHTML and HTML  

• Leverage experience with .NET development, web services development and SQL  development to build integration points between Salesforce and back-end systems 
• Good interpersonal skills, for effective communication with business and development  teams  

• Proven track record of successful and timely project delivery  
•  
• Candidate should have Salesforce certification

• Build and implement strategies to ensure continuous growth of customer engagement leading to better retention and lifetime value of customer
• Own and monitor all key customer growth metrics. Build a robust analytics infrastructure to track these metrics
• Employ advanced data and statistical tools to build intelligent solutions around customer and business problems
• Advocate for what should be the priority and align stakeholders while solving for any concerns.
• Get things done by working with cross-functional teams displaying ability to collaborate, multitask and drive best possible decisions and outcomes

• Overall 5+ years of professional experience with 3+ years in product management in internet industry. Software engineering experience will be preferred.
• Engineering graduate from premium institute. Post graduate will be preferred.
• Experience building solutions using data science/big data/machine learning a big plus
• Experience with Agile and lean processes a plus
• Should display traits of a good leader, with empathy for customers and stakeholders
• Ability to thrive with ambiguity in a dynamic environment is a must