Reservation Executive
at StayVista
0 - 4 yrs
₹1.5L - ₹2.6L / yr
Mumbai
Skills
Front office
● Responsible for ensuring seamless guest experience.
● Take ownership of guest issues and follow problems through to resolution.
● Make decisions that are in the best interest of the company and the guests.
● Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.
● Provide guidance or assistance during the stay, post-booking to check-out, grievance handling, and provide
timely solutions.
● Ensuring timely collection of feedback post guests' stay.
● Reporting any damage of the property to the property operation team.
● Ensure closing of current guest tickets before next arrival.
● Ensure collection of extra payments during the stay.
● Keep up with the industry’s developments and apply best practices to the areas of improvement.
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About StayVista
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