Reservation Executive

Strong Technical Support Leader profile

Mandatory (Company) – Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)

Mandatory (Experience 1) – 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams

Mandatory (Experience 2) – Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams

Mandatory (Team Leadership) – Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management

Mandatory (Technical Depth) – Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows

(to effectively coordinate with architects and engineering heads)

Mandatory (Process & Metrics) – Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting

Mandatory (Ticketing Tools) – Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms

Mandatory (Core Skills) – Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

marketing solutions.

We specialize in helping SaaS companies scale efficiently by delivering tailored digital marketing services such as PPC, Paid Social, and growth hacking. Our customer-centric approach leverages cutting-edge tools & techniques to ensure measurable results and accelerated business growth.

The opportunity

Before you read another word, take a quick peek at who we really are: https://bit.ly/4igeveS

What you'll actually be doing

As our Sales Development Representative (SDR), you'll play a crucial role in our expansion and revenue growth. Your key responsibilities:

• Reaching out to the B2B SaaS prospects in North America through cold-calls, emails, and LinkedIn, to initiate conversations and qualify leads
• Identify customer needs and decision-making processes to generate qualified opportunities and set demo meetings
• Accurately record and track all sales activities, leads, and opportunities in the CRM system
• Convert cold prospects into opportunities and meet your targets of 30 demo calls per month and 10 opportunities per month
• TimeZone: CST/EST

We're interested in the people who:

• Have at least 2 years of relevant work experience
• Communicate with clarity and persuasion
• Can spot promising prospects quickly
• Work autonomously with clear metrics
• Show genuine interest in our solutions

If you are hungry, smart, persistent , we want to hear from you!

What we offer:

• CTC: 10- 12 LPA
• Hybrid preferred, but fully remote might work
• Health insurance
• Fast-paced startup environment with plenty of learning & growth opportunities

You'll be working directly with the founders with rich industry experience across Investment Banking, B2B SaaS leadership, Corporate Strategy, ISB, and IIT.

If you are eager to learn, thrive in a dynamic & goal-oriented environment, and enjoy connecting with people, we want to hear from you!

Responsibilities

•  Develop and maintain server-side Node.js applications using the Express.js framework,
• OpenAPI, API Gateway, and Swagger specifications.
•  Work with a team of developers to design, implement, and test new features.
•  Optimize and troubleshoot existing applications to improve performance and reliability.
•  Write clean, maintainable, and efficient code.
•  Collaborate with front-end developers to integrate server-side and client-side applications.
•  Mentor and coach junior developers on the team
• Keep up to date with the latest Node.js, Express.js, OpenAPI, API Gateway, Swagger, and Jest developments.
• Qualifications
• Minimum 5+ years as Solution architect Experience is must
• 5+ years of experience In Node.js
• 2+ years of experience with the Express.js framework
• 2+ years of experience with OpenAPI, API Gateway, and Swagger is must
• Strong understanding of JavaScript programming language
• Experience with SQL and NoSQL databases
• Experience with RESTful API design and development
• Experience with unit testing and test-driven development (Jest)
• Excellent problem-solving and debugging skills.
• Ability to work independently and as part of a team.
•  Strong communication and interpersonal skills 
•  Experience with cloud computing platforms such as AWS or Azure
•  Experience with container orchestration technologies such as Docker and Kubernetes
•  Experience with continuous integration and continuous delivery (CI/CD) pipelines
•  Experience with leading and mentoring development teams
• Strong knowledge of integration patterns, technologies, and tools
• Experience with integration platforms such as MuleSoft, Dell Boomi, or similar.
• Experience with API management platforms such as Apisix, Apigee, Kong, or similar.
• Experience with cloud-based integration solutions such as AWS, Azure, or similar.
• Strong understanding of microservices architecture and RESTful APIs
• Experience in designing and implementing complex integration solutions for enterprise-level applications.

Knowledge of security and compliance requirements for integration solutions

We are looking for "Sr.Software Engineer (API)" for Reputed Client @ Bangalore Permanent Role.

Experience: 5 - 7 Yrs

1.Roles & Responsibilities:

• Design, develop, and unit test applications in accordance with established standards.  

• Preparing reports, manuals and other documentation on the status, operation and maintenance of software.  

• Analyzing and resolving technical and application problems  

• Adhering to high-quality development principles while delivering solutions on-time and on-budget  

• Providing third-level support to business users.  

• Compliance of process and quality management standards  

• Understanding and implementation of SDLC process

2.Technical Skills:

Primary Skills

• 2+ years of experience in Web API, C#.Net, OOPS and Entity framework

• Minimum 1+ years of experience on Web Application development HTML, CSS, JavaScript/JQuery, Entity framework and Linq Queries

• Must have a good exposure on query writing and DB management for writing stored procedures/ user-defined functions

Secondary Skills

• Experience in analysing existing code and debugging.

• Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)

• Proven experience of delivering on-time and with quality

• Should have good unit testing skills to review his own development and identify all the defects and get it fixed before releasing the code

Desired Skills

• Should have experience in developing ERP applications or Database Intensive Data Entry applications. 

• Been on a same role for a period of 2 years or more

• Hands on experience of configuration management and version maintenance

• Prior experience of working in the shipping domain

• Should be able to understand the Functional Specifications and Technical Specifications and develop the application as per the specification provided.

• Full stack developers with experience in Developing products with Angular and C# APIs, from ground-up will be a plus.

3.Abilty:

• Excellent Communication Skills

• Good conceptualization skills

• Strong Visualization ability

• Analytical ability

• Quality Oriented

• Problem solving

4.Educational Qualification:

BE/B-Tech/MCA/ M.Tech

As part of the Cloud Platform / Devops team at Upswing, you will get to work on building state-of-the-art infrastructure for the future. You will also be –

• Building Infrastructure on AWS driven through terraform and building automation tools for deployment, infrastructure management, and observability stack 
• Building and Scaling on Kubernetes
• Ensuring the Security of Upswing Cloud Infra
• Building Security Checks and automation to improve overall security posture 
• Building automation stack for components like JVM-based applications, Apache Pulsar, MongoDB, PostgreSQL, Reporting Infra, etc.
• Mentoring people across the teams to enable best practices 
• Mentoring and guiding team members to upskill and helm them develop work class Fintech Infrastructure

What will you do if you join us?

• Write a lot of code
• Engage in a lot of cross-team collaboration to independently drive forward infrastructure initiatives and Devops practices across the org 
• Taking Ownership of existing, ongoing, and future initiatives 
• Plan Architecture- for upcoming infrastructure
• Build for Scale, Resiliency & Security 
• Introduce best practices wrt Devops & Cloud in the team
• Mentor new/junior team members and eventually build your own team

You should have

• Curiosity for on-the-job learning and experimenting with new technologies and ideas
• A strong background in Linux environment
• Must have Programming skills and Experience
• Strong experience in Cloud technologies, Security and Networking concepts, Multi-cloud environments, etc.
• Experience with at least one scripting language (GoLang/Python/Ruby/Groovy)
• Experience in Terraform is highly desirable but not mandatory
• Experience with Kubernetes and Docker is required 
• Understanding of the Java Technologies and Stack
• Any other Devops related experience will be considered

RESPONSIBILITIES 

Building and implementing top-notch user interfaces using Javascript and the Angular framework 

Writing efficient Javascript code while also using HTML and CSS 

Develop all server-side logic, including data storage to optimize website performance 

Using the latest front-end technologies, creating adaptable interfaces for online applications 

Leading with product-analysis tasks and conducting performance tests 

Using sustainable coding patterns that can be easily enhanced and modified subsequently 

Perform complex product analysis as well as development duties that may include significant research and analysis 

Ensuring extensive and proper documentation of solution designs and implementation for easy onboarding of new teammates 

Effective collaboration with team members and stakeholders to deliver requirements 

Keeping up-to-date with industry trends and technology developments 

Providing tech support for clearing bottlenecks and and obstacles 

Identifying and troubleshooting issues with frontend code 

Execute automated testing platforms and system tests 

REQUIREMENTS 

Extensive knowledge, experience and understanding of JavaScript and Node.js 

Professional experience in full stack development using the NAP stack - Node.js, Angular, Postgres 

In depth understanding of cross-browser compatibility issues and ways to work around such issues 

Proficiency in browser rendering behavior and performance. 

Proficiency in Javascript, web stacks, libraries, and frameworks 

Proficient understanding of code versioning tools (Git) 

Good understanding of or working experience with IONIC framework is a major plus 

Understanding of data security concepts 

Job Title: Technical Support Specialist

Department: Customer Support > Engineering 

Reports to: Technical Support Team Lead

Location: Remote | India

Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner.  This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products.  The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.

Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams.  The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.

• Provide excellent customer service to Commerce Fabric’s customers
• Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
• Updates Account Manager with any escalated issues 
• Highlights any consistent issues and themes to Technical Support Team Lead
• Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
• Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
• Troubleshooting technical errors with a modern web-based application

Qualifications: 

• Full-time bachelor’s degree
• 2-4 years of customer-facing experience with global customer exposure in a technical support role
• Ability to work in shifts outside normal business hours
• Excellent written and verbal communication skills in English with an ability to build relationships.
• Experience working with different operating systems including Windows and Mac OS
• Experience with ticketing systems Zendesk and JIRA
• Ability to work independently
• Ability to prioritize and manage several milestones and projects efficiently

Role- Sr. Engineer Networking-(Post Sales- Implementation Team)

The purpose of the role is to implement and manage different Networking Project implementation for  22by7 customers. Preparing Plan of Action (PoA), Scope of Work (SoW), and implementation documents and submitting to customers.

Key Responsibilities:

Project Implementation as per SoW

Interact with client Project Manager and managing the implementation activities for the client

Troubleshooting L1/L2/L3 tickets and submitting the RCA.

      Responsible for documentation and reporting

Presenting the appropriate solutions at customer meetings.

Keeping well informed of general technical developments, company products and services.

Maintaining accurate, up to date reporting using the company systems and providing reporting where required.

Ensuring that product, technical and market knowledge is kept up to date by reading literature, networking, attending training courses, collaborate with other colleagues and sharing unique knowledge with the rest of the company. 

Maintaining a positive and healthy attitude that contributes directly to the working environment of the sales team and the Company.

Perform all other role-related tasks as assigned.

Key Requirements: 

3 to 5 years of  experience, out of which recent 3 years minimum on handson implementation of Aruba switches and wi-fi solutions

Mandatory Hands on experience on technologies (Routing, Switching, Wi fi)

Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).. IP addressing & sub netting, Routing Concepts (OSPF, BGP), VLSM/CIDR

In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.).

Good working knowledge of Application layer protocols and functions such as FTP, DHCP, DNS, SNMP, HTTP/HTTPS, LDAP, Radius, User Authentication Mechanisms, SMTP etc.

Implementation scenarios, configuration and troubleshooting of network related issues.

Key Skills:

Routers, Switches, Wi-Fi (Primary Skill- Aruba Switches, Aruba Central, Aruba IAP, Mobility Controller, Mobility Master, Aruba Airwave, Aruba CPPM etc)

Secondary Product suite- Cisco or Ruckus

It will be added advantage if the candidate has a combination of skills in Aruba and network security like Palo Alto etc.

Education- Open

Diploma- Any Diploma

UG: Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization, Electrical, Electronics/Telecommunication, Diploma - Any Specialization

PG: Any Postgraduate - Any Specialization (Post Graduation Not mandatory)

 CTC- As per the market standard

• 6+ Years of experience in Automaton Testing
• QA Automation Tester (with Selenium and Appium)
• Hands on experience in Selenium
• Hood hands on experience in Java
• 2 Years of Hands on experience in Appium Testing for Android and iOS Native
• The candidate is required to have hands-on experience (2yrs +) with Appium automation for Android and iOS native applications.