Reservation Executive

Job Description

This is a remote position.

About the Company:

Abmiro, a fast growing Software-as-a-Service(SaaS) based product company HQ in Pune, India is looking for senior tech roles for its product Postree. We have an onsite office in Ireland and we are growing aggressively and looking for talented people who want to make a real difference.

We are building a product that is going to be used by thousands of businesses and help them overcome their real world problems. We are taking you on an entrepreneurial journey with a vibrant team and a massive market opportunity. If this excites you, then this is an opportunity you should not miss.

Abmiro is currently seeking a friendly and highly skilled customer success executive to provide enterprise-level support to our vast international customer base. he/she must be able to provide support via phone, web, email, chat, and other channels as needed.

Excellence in customer service skills is a must. We are looking for a self-motivated person who is willing to take ownership of customer issues, complaints and queries reported and see those problems through to resolution.

If you love to explore CRM platforms and wish to have regular interaction and dialog with our customers across the globe, we are looking for you!

We are having our best year yet here in 2022 and looking for talented people who want to make a real difference.

Requirements

Responsibilities and Duties:

1. Manage growing support teams
2. Manage inbound calls, chats, ticketing system and emails.
3. Taking ownership of tickets, acknowledging them for confirmation to the customer.
4. Guide Customers with technical or non-technical problems
5. Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
6. Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
7. Good written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
8. Commitment to documenting knowledge in the form of knowledge base tech notes and articles
9. Act as a liaison between the delivery team, customers and vendors.
10. Proactively work on building process improvements to enhance the customer experience.

Technical Knowledge and Skills:

1. BE degree in Information Technology, Computer Science, BCA, BCS or similar
2. Work experience in technical support, IT support, or as a technical engineer is a plus
3. Aptitude for problem-solving
4. Excellent client-facing/customer service skills
5. Excellent written and verbal communication skills
6. Ability to focus and follow-through to the resolution of issues
7. Ability to diffuse tension and work the issue at hand

Basic knowledge of MySQL, Shell Scripts, etc is a plus

Benefits

What We Provide -

1.  Opportunity to improve & learn new things.
2.  Be part of a dynamic young and friendly team that strives for top quality and fantastic work culture
3.  Hell lot of stuff to innovate and learn at the same time
4.  Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.
5.  Company benefits including Provident Funds, Insurance, personal growth opportunities, technology growth opportunities etc.

Location: Pune (Remote)

PS: We're a small team, and your impact is going to be huge!

Key Responsibilities:

1. Software Development:

- Design, develop, and maintain robust, scalable, and high-performance applications using the .NET framework.

- Implement and test software components to meet project requirements.

- Collaborate with other team members to understand business needs and translate them into technical specifications.

2. Review and Optimization:

- Conduct code reviews to ensure code quality, best practices, and adherence to coding standards.

- Identify and implement performance optimizations to enhance the overall efficiency of the applications.

3. Troubleshooting and Debugging:

- Investigate and resolve software defects and issues in a timely manner.

- Perform debugging and troubleshooting activities to identify and fix software bugs.

4. Documentation:

- Create and maintain technical documentation for software components, processes, and procedures.

- Provide clear and comprehensive documentation to assist other team members and stakeholders.

5. Collaboration:

- Work closely with cross-functional teams, including product managers, designers, and QA engineers, to deliver high-quality software solutions.

- Participate in Agile/Scrum development processes and contribute to sprint planning, daily stand-ups, and retrospectives.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field.

- Proven experience as a .NET Developer or Software Developer.

- Strong proficiency in C# and the .NET framework.

- Experience with ASP.NET MVC, Web API, and other relevant technologies.

- Knowledge of front-end technologies such as HTML, CSS, and JavaScript.

- Familiarity with database systems, particularly SQL Server.

- Understanding of software development best practices, design patterns, and architecture.

- Excellent problem-solving and debugging skills.

- Strong communication and collaboration skills.

Preferred Skills:

- Experience with cloud platforms, such as Azure or AWS.

- Knowledge of DevOps practices and tools.

- Familiarity with containerization and orchestration technologies (Docker, Kubernetes).

- Experience with agile development methodologies.

Benefits:

- Competitive salary

- 5 days working

- Professional development opportunities

- Flexible work schedule

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Responsibilities:-

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Skills:-

• Proficient with Objective-C or Swift.
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimization
• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
• Familiarity with continuous integration

Education Qualification:-

• Undergraduate in Engineering related to Computer Science and Information Technologies and Postgraduate in Computer Science
• Shouldn’t have Backlog or Arrear.

We are looking for a Client Key Account Manager who has an experience in coordinating with the clients and the Digital marketing team. The Account manager will be the liaise between clients and the internal teams (content writers/graphic designers/ implementors/ Billing) to ensure the timely and successful delivery of solutions pertaining to our client's needs. Knowledge of LinkedIn Advertising or PPC campaign is a must. Also, understanding of tech is a plus since we have major tech clients on board.

Experience - 4 years - 5 years as an Account manager experience

The Ideal Candidate

Client Management: Your main task as an Account Manager is to understand and manage clients’ expectations, coordinating with the client and the team and keep them aware about the actions you're taking and how we're progressing. Communication with the client will be basic as your main job is to get results for the clients. Responding to client queries (Account updates, Billing Inquiries, or General complaints) in an effective manner, via Phone calls, Emails, and Chats within the time limits and following up to ensure resolution whenever required.

LinkedIn Ads / PPC campaign: Experience with LinkedIn Ads / PPC campaign is required. You are expected to to make day to day changes in the LinkedIn ad manager and take care of the campaigns. Not only do you need to know the fundamentals of LinkedIn or PPC Ads, but also be experienced enough to come up with campaign strategies and manage long term while getting results.

Accounts handled: You should have handled minimum 50 lakhs worth of ad spent in past on either PPC campaign / LinkedIn Ads campaigns.

Problem Solving: We’re always here to support our team members but you need to be someone who can roll up your sleeve and do your best to deal with problems - and solve those which you can actually solve. Identifying customer needs, and problems and taking proactive steps to maintain positive experiences.

Marketing Strategy: Your main job is to learn about the client's business and understand what they sell, who they sell to, etc. in order to use this to guide the client towards strategies that help their ad campaigns become as profitable as possible (with the account executive’s & account lead’s help).

Important Personality Traits

• Persuasive, Assertive, Confident, Direct
• Strong English proficiency
• Should be available in IST time zone
• Willing to work in US time zone, as and when required
• Remote working.
• Fast Internet & Power backup (if you have frequent power cut issues).
• Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.

• Develop and maintain server-side logic using Node.js, JavaScript, and Python.
• Collaborate with front-end developers, designers, and product managers to create scalable and responsive web applications.
• Design and implement APIs and web services to facilitate seamless integration with other systems.
• Optimize applications for maximum speed, scalability, and reliability.
• Identify and troubleshoot performance bottlenecks and implement effective solutions.
• Ensure the security and data protection of the backend systems.
• Write efficient and reusable code, following industry best practices and coding standards.
• Conduct code reviews and provide constructive feedback to improve code quality.
• Stay up-to-date with the latest industry trends and technologies to drive continuous improvement.
• Participate in the entire software development lifecycle, from requirements gathering to deployment and maintenance.

Senior Web Backend Developer

 Company Overview:

It is a US based startup founded in 2018 to build an edge data platform for the autonomous world.Rich data in large volumes is getting collected at the edge (outside a data center) in use cases like autonomous vehicles, smart manufacturing, satellite imagery, smart retail, smart agriculture etc.These datasets are characterized by being unstructured (images/videos), large size (Petabytes per month), distributed (across edge, on-prem and cloud) and form the input for training AI models to get to higher degrees of automation. It is engaged with building products that solve these unique challenges and be at the forefront of this edge data revolution.

The company is backed by prominent VCs and has it’s entire software engineering team based out of India and provides ample opportunities for from-scratch design and development.

Role:

This role is an individual contributor role with key responsibilities in developing web server backends for Akridata management plane software that provides a ‘single pane of glass’ for users to manage assets, specify and monitor large volume data pipelines at scale involving 10s of petabytes of data.

This role involves:

1. Working with tech leads and the rest of the team on the feature design activities and picking appropriate tools and techniques for implementation.
2. Be a hands-on developer able to independently make correct implement choices, follow sound development practices to ensure an enterprise grade application.
3. Guide and mentor junior team members.

 What we are looking for:

1. A Bachelor’s or Master’s degree in computer science with strong CS fundamentals and problem-solving.
2. 5+ years of hands-on experience with software development with 3+ years on web backend development.
3. A good understanding of backend application interactions with relational databases like MySQL, Postgres etc
4. Knowledge of web server development frameworks preferably on Python.
5. Enthusiastic to work in a dynamic, fast paced startup environment.

Good to have:

1. Hands-on experience with designing database schema and implementing and debugging SQL queries for optimal performance for large datasets
2. Experience working with applications deployed on Kubernetes clusters.
3. Experience with working on a product from early stages of it’s development typically in a startup environment.

We are looking for a focussed, energetic and motivated Senior Java Developer. You must have sufficient experience in Java Development, Spring, Spring Boot, AWS and SQS, S3. You will be challenged with complex and robust product development.

As a Senior Java Developer, you will be the most senior developer within the company working alongside other Java Developers, the Engineering Manager, and the CTO.

Senior Java Developer requirements

Solid development experience using Java, Springboot, SQS, S3 and Microservices

Experience working in Swing Java framework

Revises, updates, refactors, and debugs code

Write clear, concise and efficient code and ensure it is fully tested

Service and develop features using Java with AWS, JUnit, SQL and Spring framework

You have a good knowledge of Cloud technologies (ideally AWS)

Participate in peer coding reviews and work in a collaborative, agile environment

Demonstrate technical knowledge and expertise with a clear understanding on the products' technical composition

Senior Java Developer responsibilities

7-9 yrs minimum work experience

Excellent analytical, troubleshooting, and communication skills

Excellent attention to detail and time-management skills

Serves as an expert on developed applications

Ability to adapt and learn new product/technology is key

Collaborates with internal teams to produce software design and architecture

Knowledge of Agile frameworks (i.e. Scrum) and has worked with Jira or Spira

Attend daily stand-up meetings alongside the Scrum Master

A self-starter, hardworking and committed individual

Work UK hours - ideally 9.00am - 6pm with the expectation to work out of ours when needed