Amazon Web Services (AWS)
grafana
KubernetesAbout MyOperator
MyOperator is a Business AI Operator platform that enables businesses, teams, and AI agents to work together seamlessly for customer operations such as Sales, Support, Escalations, Feedback, and Refund processes. With 12,000+ businesses using our platform, we operate at meaningful scale and power mission-critical communication workflows including voice bots, WhatsApp automation, and intelligent call routing.
We are building for reliability, speed, and impact. MyOperator values ownership, critical thinking, and execution. This is a high-expectation, high-learning environment where engineers are empowered to solve complex problems and build systems that directly affect customer outcomes.
Role Overview
We are looking for a skilled and proactive Site Reliability Engineer (SRE) to take end-to-end ownership of production reliability, observability, and performance engineering across MyOperator’s AI-powered communication infrastructure.
This role is not operational-only — it requires strong system design thinking, deep troubleshooting ability, and a production ownership mindset. You will define reliability standards, build observability frameworks, lead incident response, and drive SLO-based engineering practices across distributed AWS and Kubernetes environments.
Key Responsibilities
- Own production reliability, uptime, latency, and error budgets across critical services.
- Design and manage production-grade monitoring using Grafana, VictoriaMetrics (Prometheus), and PromQl, AWS CloudWatch.
- Define and enforce SLIs, SLOs, and SLA thresholds for AI communication systems (voice bots, WhatsApp APIs, call routing).
- Build real-time operational dashboards for incident response, capacity planning, and leadership visibility.
- Implement end-to-end distributed tracing using OpenTelemetry (OTEL Collector).
- Design and maintain centralized logging with strong correlation between logs, metrics, and traces.
- Create SLO-based alerting systems with minimal noise and fast incident detection.
- Lead incident response lifecycle: alert triage, mitigation, RCA documentation, and preventive improvements.
- Drive MTTR reduction through structured monitoring, automation, and reliability engineering practices.
- Monitor and troubleshoot AWS EKS (Kubernetes) production workloads.
- Instrument and monitor LLM API integrations, AI inference pipelines, and messaging systems.
- Analyze logs using OpenSearch / ELK for anomaly detection and root cause identification.
- Automate operational workflows using Python or Bash to eliminate manual toil.
- Drive performance optimization, scalability improvements, and capacity planning.
- Collaborate with engineering teams to instrument new services from day one.
Required Skills & Qualifications
- 3–6 years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles.
- Hands-on experience with:
- VictoriaMetrics / Prometheus (time-series monitoring)
- Grafana dashboards and visualization
- PromQL for writing complex queries and alerts
- Experience implementing distributed tracing using OpenTelemetry (Mandatory).
- Strong experience with centralized logging systems (ELK / OpenSearch / Loki).
- Experience with alerting frameworks such as Alertmanager or Grafana Alerts.
- Strong understanding of SLIs, SLOs, SLA design, and reliability engineering principles.
- Hands-on experience managing AWS production workloads (EC2, RDS, ELB, CloudWatch, IAM).
- Experience with Kubernetes (AWS EKS preferred).
- Familiarity with CI/CD pipelines and automation tools.
- Good understanding of Linux systems, networking, and cloud infrastructure.
- Experience handling production incidents and participating in on-call rotations.
- Ability to automate operational tasks using Python or Bash.
Good to Have
- Experience with OpenSearch / ELK log pipelines and anomaly detection.
- Kubernetes monitoring (pod health, node metrics, autoscaling behavior).
- CI/CD observability integration (Jenkins, GitHub Actions).
- Experience in monitoring LLM APIs and AI inference pipelines.
- Familiarity with MLOps or AI observability tools (Arize, WhyLabs, etc.).
- Service mesh exposure (Istio).
- Infrastructure as Code (Terraform, CloudFormation).
- Experience with chaos engineering or load testing tools.
- Multi-cluster or multi-region architecture exposure.
Key Expectations
- Ownership of production systems and high availability.
- Strong troubleshooting and debugging skills.
- Focus on automation and reliability improvements.
- Proactive approach to incident prevention.
- Ability to reduce alert noise and improve signal quality.
- Data-driven approach to reliability engineering.
This Role Is Not For
- Candidates with purely development experience and no production ownership.
- Candidates without real incident response or on-call experience.
- Freshers or candidates with less than 3 years of experience.
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.
Company video
Company social profiles
Similar jobs
PythonJob Title: AI Engineer - NLP/LLM Data Product Engineer Location: Chennai, TN- Hybrid
Duration: Full time
Job Summary:
About the Role:
We are growing our Data Science and Data Engineering team and are looking for an
experienced AI Engineer specializing in creating GenAI LLM solutions. This position involves collaborating with clients and their teams, discovering gaps for automation using AI, designing customized AI solutions, and implementing technologies to streamline data entry processes within the healthcare sector.
Responsibilities:
· Conduct detailed consultations with clients functional teams to understand client requirements, one use case is related to handwritten medical records.
· Analyze existing data entry workflows and propose automation opportunities.
Design:
· Design tailored AI-driven solutions for the extraction and digitization of information from handwritten medical records.
· Collaborate with clients to define project scopes and objectives.
Technology Selection:
· Evaluate and recommend AI technologies, focusing on NLP, LLM and machine learning.
· Ensure seamless integration with existing systems and workflows.
Prototyping and Testing:
· Develop prototypes and proof-of-concept models to demonstrate the feasibility of proposed solutions.
· Conduct rigorous testing to ensure accuracy and reliability.
Implementation and Integration:
· Work closely with clients and IT teams to integrate AI solutions effectively.
· Provide technical support during the implementation phase.
Training and Documentation:
· Develop training materials for end-users and support staff.
· Create comprehensive documentation for implemented solutions.
Continuous Improvement:
· Monitor and optimize the performance of deployed solutions.
· Identify opportunities for further automation and improvement.
Qualifications:
· Advanced degree in Computer Science, Artificial Intelligence, or related field (Masters or PhD required).
· Proven experience in developing and implementing AI solutions for data entry automation.
· Expertise in NLP, LLM and other machine-learning techniques.
· Strong programming skills, especially in Python.
· Familiarity with healthcare data privacy and regulatory requirements.
Additional Qualifications( great to have):
An ideal candidate will have expertise in the most current LLM/NLP models, particularly in the extraction of data from clinical reports, lab reports, and radiology reports. The ideal candidate should have a deep understanding of EMR/EHR applications and patient-related data.
∙ Tele consult incoming Buyers, assisting them throughout their property search. ∙
Attend inbound requests and queries on selected units, scheduling/confirming site visits with trained team members for site visits. ∙
Understand the buyer's requirements, update all details in the portal, suggest best options, collect feedback, educate the buyer on facts and real estate appreciations, and guide the buyer to a decision.
∙ Moderate negotiations or forward interested buyer profiles to a team of experts for negotiations and settlement.
React.js
Javascript
HTML/CSS- Work with design and marketing team to improve website conversion rate for different sign up processes
- Work with the marketing team to improve main website KPIs - New users, average time on page, session duration are the main ones
- Write automation scripts to help automate redundant manual processes of other marketing functions– SEO, Outbound, Content, Product Marketing
- Work on our Shopify demo store to showcase new product releases and features. This is pretty interesting as you’ll get to play around with Shopify backend (the most popular eCommerce platform in the world)
- Work on building integrations and workflows between different marketing automation platforms. Our current marketing tech stack involves Salesforce, HubSpot, Reply, Similarweb and more.
- Web scraping for new growth initiatives
• This position is responsible for the development, improvement and day-to-day management of
T India and SEA’s compliance programs and systems. This position is also responsible for
implementing compliance standards, policies and procedures and ensuring that these standards
are communicated and institutionalized throughout T India. This position serves as the
local subject matter expert on one or more compliance topics or functions such as anti-corruption
or regulatory. This position requires the ability to be a business partner as well as work
independently and utilize good judgment.
• This position also provides legal advice and protect the legal interests T Medical India and
SEA by ensuring that business is conducted in accordance with applicable laws, rules and
regulations, and follows highest standards of corporate governance. Responsibilities will include
advising the business on a broad range of commercial matters and relationships, spanning
customers, governmental authorities, healthcare professionals, distributors and suppliers.
• This position will report directly to APAC Compliance Officer and act as a key member of India
and SEA leadership team.
KEY RESPONSIBILITES:
Key responsibilities will include (but are not limited to) the following:
Implementation of in-country compliance initiatives, controls and measures
• Oversee, manage and further develop the T Anticorruption Compliance Program in India
and SEA regions including delivery of training and communications, implementation of enhanced
compliance controls and work in collaboration with the APAC Compliance Officer to ensure the
compliance program is appropriately implemented and in line with T company-wide
compliance program and in compliance with the local laws and regulations.
• Conduct due diligence on distributors, agents and other Third-Party Intermediaries consistent
with the various Anticorruption regulations including FCPA and ensure effective oversight of
selection and use of Third-Party Intermediaries.
• Assist in developing and implementing TIndia and SEA policies and procedures designed
to ensure full compliance with legal, regulatory, accounting and contractual requirements
• Work with the Auditing, Monitoring and Investigation team to support the development and
execution of the auditing and monitoring program for India and SEA.
• Develop, distribute and/or deliver effective training and communications in support of the
T India and SEA Compliance Program.
• Actively promote awareness of the TCompliance Program with employees, customers
and other Third-Party Intermediaries.
• Collaborate closely with internal stakeholders- HR, Internal Audit, Finance, Commercial and
Supply Chain to identify, mitigate and resolve ethics and compliance matters.
• Lead cross-functional project teams as needed to implement compliance initiatives and
operationalize compliance functions effectively.
• Support compliance and ethics related investigations to ensure recommendations have been
appropriately and timely implemented.
• Build the India and SEA external reputation relating to commitment to a
culture of compliance, maintaining appropriate visibility and involvement in relevant ethics and
compliance community.
KEY RELATIONSHIPS / INTERFACES
• External: Law Firms, Government and regulatory authorities
• Internal: Global Legal and Compliance, Regional Compliance Team, TMI employees
ESSENTIAL SKILLS / EXPERIENCE
• Bachelor of Laws Degree from accredited law school and admitted to practise law in India.
• Minimum 10 years or more of post-admission experience.
• In-house legal and compliance experience with a multi-national pharmaceutical /medical device/
healthcare company similar to T
• Familiarity with the US FCPA and anti-corruption compliance laws would be preferable.
• Ability to provide practical, commercially focused and value-added legal advice.
• Strong drafting and negotiation skills.
• Strong business acumen.
• Ability to critically review and advise business programs and procedures in accordance with
legal requirements and corporate policies and standards.
• Very strong communication skills, both verbal and written.
• Ability to deal with a broad range of people across all levels.
• Ability to influence cross-functional teams and senior management in the business.
• Ability to work independently, often without assistance or on-site supervision
• Flexibility to travel if needed
BEHAVIOURS / VALUES
• Team player with own initiative who focus on problem solving skills
• Display Positivity, entrepreneurial spirit and is trustworthy
• Approachable and enthusiastic individual
• Flexible and adaptable to changing environment and needs
• Quick comprehension, thinking in terms of the big picture and organizational skills
• Embraces and supports change in a dynamic environment
• Strong sense of integrity, business transaction transparency and the ability to balance business
interests with the need to exercise independent judgment.
Java
Spring BootRoles and Responsibilities;-
- Include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.
- Designing, developing and delivering high-volume, low-latency applications for mission-critical systems
Framework required – spring boot, Hibernate
Skills - Should have knowledge of JPA, js, Ajax
.NETReact.js
C#Exp. Level: 5+ Yrs
Proven experience as a. NET Developer
Familiarity with the ASP. NET core framework, SQL Server, Web API, and Microservices
Understanding of Agile methodologies
Excellent troubleshooting and communication skills
Required Skills: ASP. Net Core Web API, and React Js
Kindly Share the Profile through LinkedIn
ID: linkedin.com/in/ranjini-c-n-36b674131
Amazon Web Services (AWS).NET
AngularJS (1.x)Job responsibilities:
Execution and Delivery:
Instill and follow good product development practices and ensure timely delivery of high-quality products by the
technical team of architects and engineers.
Familiar with agile practices as well as be able to adapt these to the needs of the business, with a constant focus
on product quality.
Application Architecture:
Lead the creation and execution of the technology strategy for the technology platforms, partnerships, and external
relationships.
Support delivery of CAPEX and OPEX and process efficiencies on a robust, secure and scalable platform.
Knowledge of microservices and AWS cloud experience is mandatory.
Product & Cost Management:
Deliver efficiencies in project management and customer interface.
Real time monitoring of PERT and costs for multiple projects
Deliver OPEX level efficiencies via superior asset management and daily tracking of fixed and variable costs,
forecast margins, profitability and cash flows while highlighting trends, outliers and opportunities.
Customer and Team Management
Create a superior differentiated experience on the mobile - delivering convenience and seamless digital experience.
Work collaboratively with partners and effectively manage the outsourced Technology team.
Candidate profile:
Must Have
Around 10-12 years of relevant experience with recent 2+ years in a leadership role managing a set of products in
technology and product engineering.
Must have deep understanding of the target audience and business and should be business oriented.
Should be able to relate to internal and external stakeholders and understand the customer pain points and
demands.
PHP
LaravelJavascriptAbout Climate Connect Digital
Our team is inspired to change the world by making energy more intelligent, greener, and affordable. Established in 2011 in London, UK, and now headquartered in Gurgaon, India. We have become a leading energy-AI software player from unassuming beginnings at the vanguard of accelerating the global energy transition.
In 2020, Renew Power, India’s largest renewables developer, acquired Climate Connect. Following ReNew’s listing on NASDAQ during summer 2021, Climate Connect has become the technology anchor of a new fully independent subsidiary - Climate Connect Digital. With backing from ReNew as the anchor investor to pursue an ambitious and visionary new strategy for rapid organic and inorganic growth.
Our mission has technology at its core and involves unlocking value through intelligent software, digitalisation, and ‘horizontal integration’ across the energy ecosystem. However, the application of computational power and machine learning to the energy sector has yet to be fully leveraged and can create massive value.
How you fit in
- Curious. You love learning about new tools and technologies
- Exposure. You have plenty of experience in executing projects successfully. You have a client-side exposure on project management
- Team player. You have no problem working in a team setting. You can effectively collaborate with people to reach a solution.
- Problem solver. You are the person your peers turn to for solving problems.
- Talented. You are an expert in database designing.
- Leader. You know how to prioritize work and inspire your colleagues. You are great with project planning and working on multiple things at once. You know you can effectively lead a group of people.
- Honesty. You work diligently and honestly. You have strong moral principles.
Job Responsibilities
You will be working at the epicenter of energy transformation. You will be creating data-driven software solutions for forecasting and scheduling data in the renewables power market, while guiding your junior team members for the same. Ultimately, through your contribution to the renewable energy revolution, you will be doing your bit to mitigate the effects of climate change. These are a few things you can look forward to working on:
- Designing and implementing low-latency, high-availability, and performance applications
- Identifying and mitigating security-related threats to the application.
- Using your expertise in database designing and application architecture planning for Core & MVC projects
- Debugging browser extensions & server tools
- Solving complex technical issues
- Ensuring quality projects are delivered within defined timelines
- Designing new frameworks, debugging and modifying existing frameworks
- Maintaining databases to ensure strong optimization and functionalities
- Working on multiple Renewables & Utilities projects in Power Market
- Guiding your peers and motivating them to do their best
- Designing and implementing the software as per the project requirements
- Taking responsibility to lead the project teams
Job Requirements
- PHP/Python
- MVC Framework Laravel / Python Flask.
- AJAX, HTML/HTML5 & CSS/CSS3, JavaScript and JavaScript frameworks (preferably jQuery)
- Web services (SOAP, REST)
- SQL and NoSQL scripting and databases like MYSQL and Mongo DB administration
- Code versioning tools, such as Git
- AngularJS / ReactJS
- B.E / B. Tech / M. Tech / BSC in CS or IT
- 4-6 years of experience in the field
What’s in it for you
We offer competitive salaries based on prevailing market rates. In addition to your introductory package, you can expect to receive the following benefits:
• Flexible working hours and leave policy
• Learning and development opportunities
• Medical insurance/Term insurance, Gratuity benefits over and above the salaries
• Access to industry and domain thought leaders.
At Climate Connect, you get a rare opportunity to join an established company at the
early stages of a significant and well-backed global growth push. We are building a remote-first organisation ingrained in the team ethos. We understand its importance for the success of any next-generation technology company. The team includes passionate and self-driven people with unconventional backgrounds, and we’re seeking a similar spirit with the right potential.
Headquartered in Mumbai, our client employs over 300 professionals and operates out of 6 locations in West & South India. They are one of the leading players and trusted name in the chosen markets for over 18 years with diverse promoter experience in Banking and FMCG with 40+ years of cumulative Banking / Risk management experience and assuring legality with the process in place.
- Networking with collection agencies
- Being responsible for Onboarding Internal Team
- Being responsible for Onboarding local Collection Agencies on behalf of partner client organization
- Being responsible for agencies Productivity & Efficiency
- Meeting Collection benchmarks for a given portfolio
- Being responsible for P&L Accountability
- Being active in Franchise Building and Relationship Management
- Handling Client Portfolio, performance
- Managing Product Profitability
What you need to have:
- Any Graduation
- Young & dynamic leaders with 3+ years of experience in managing rural markets
- Rigour for numbers
- Proven record of managing a team of 10+ people
- Ability to handle & deliver in challenging environments.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon