
About MyOperator
MyOperator is a Business AI Operator platform that enables businesses, teams, and AI agents to work together seamlessly for customer operations such as Sales, Support, Escalations, Feedback, and Refund processes. With 12,000+ businesses using our platform, we operate at meaningful scale and power mission-critical communication workflows including voice bots, WhatsApp automation, and intelligent call routing.
We are building for reliability, speed, and impact. MyOperator values ownership, critical thinking, and execution. This is a high-expectation, high-learning environment where engineers are empowered to solve complex problems and build systems that directly affect customer outcomes.
Role Overview
We are looking for a skilled and proactive Site Reliability Engineer (SRE) to take end-to-end ownership of production reliability, observability, and performance engineering across MyOperator’s AI-powered communication infrastructure.
This role is not operational-only — it requires strong system design thinking, deep troubleshooting ability, and a production ownership mindset. You will define reliability standards, build observability frameworks, lead incident response, and drive SLO-based engineering practices across distributed AWS and Kubernetes environments.
Key Responsibilities
- Own production reliability, uptime, latency, and error budgets across critical services.
- Design and manage production-grade monitoring using Grafana, VictoriaMetrics (Prometheus), and PromQl, AWS CloudWatch.
- Define and enforce SLIs, SLOs, and SLA thresholds for AI communication systems (voice bots, WhatsApp APIs, call routing).
- Build real-time operational dashboards for incident response, capacity planning, and leadership visibility.
- Implement end-to-end distributed tracing using OpenTelemetry (OTEL Collector).
- Design and maintain centralized logging with strong correlation between logs, metrics, and traces.
- Create SLO-based alerting systems with minimal noise and fast incident detection.
- Lead incident response lifecycle: alert triage, mitigation, RCA documentation, and preventive improvements.
- Drive MTTR reduction through structured monitoring, automation, and reliability engineering practices.
- Monitor and troubleshoot AWS EKS (Kubernetes) production workloads.
- Instrument and monitor LLM API integrations, AI inference pipelines, and messaging systems.
- Analyze logs using OpenSearch / ELK for anomaly detection and root cause identification.
- Automate operational workflows using Python or Bash to eliminate manual toil.
- Drive performance optimization, scalability improvements, and capacity planning.
- Collaborate with engineering teams to instrument new services from day one.
Required Skills & Qualifications
- 3–6 years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles.
- Hands-on experience with:
- VictoriaMetrics / Prometheus (time-series monitoring)
- Grafana dashboards and visualization
- PromQL for writing complex queries and alerts
- Experience implementing distributed tracing using OpenTelemetry (Mandatory).
- Strong experience with centralized logging systems (ELK / OpenSearch / Loki).
- Experience with alerting frameworks such as Alertmanager or Grafana Alerts.
- Strong understanding of SLIs, SLOs, SLA design, and reliability engineering principles.
- Hands-on experience managing AWS production workloads (EC2, RDS, ELB, CloudWatch, IAM).
- Experience with Kubernetes (AWS EKS preferred).
- Familiarity with CI/CD pipelines and automation tools.
- Good understanding of Linux systems, networking, and cloud infrastructure.
- Experience handling production incidents and participating in on-call rotations.
- Ability to automate operational tasks using Python or Bash.
Good to Have
- Experience with OpenSearch / ELK log pipelines and anomaly detection.
- Kubernetes monitoring (pod health, node metrics, autoscaling behavior).
- CI/CD observability integration (Jenkins, GitHub Actions).
- Experience in monitoring LLM APIs and AI inference pipelines.
- Familiarity with MLOps or AI observability tools (Arize, WhyLabs, etc.).
- Service mesh exposure (Istio).
- Infrastructure as Code (Terraform, CloudFormation).
- Experience with chaos engineering or load testing tools.
- Multi-cluster or multi-region architecture exposure.
Key Expectations
- Ownership of production systems and high availability.
- Strong troubleshooting and debugging skills.
- Focus on automation and reliability improvements.
- Proactive approach to incident prevention.
- Ability to reduce alert noise and improve signal quality.
- Data-driven approach to reliability engineering.
This Role Is Not For
- Candidates with purely development experience and no production ownership.
- Candidates without real incident response or on-call experience.
- Freshers or candidates with less than 3 years of experience.

About MyOperator - VoiceTree Technologies
About
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.
Company video


Connect with the team
Similar jobs
Position: Full-Stack Developer – React / C# / Python / SQL
Location: Mumbai / Pune
Experience: 6–8 Years
Employment Type: Full-time
About the Role
We are looking for a versatile Full-Stack Developer who has working experience in React, C# or Python, and SQL. The candidate doesn’t need to be an expert in all these technologies but should be comfortable taking end-to-end ownership of features with the support of modern AI tools.
Key Responsibilities
- Develop, test, and maintain scalable frontend applications using React.
- Build and integrate backend services using C# (.NET) or Python.
- Write and optimize SQL queries, procedures, and data models.
- Work closely with product and design teams to deliver high-quality features.
- Use AI-assisted development tools (like GitHub Copilot / ChatGPT) to speed up coding, debugging, documentation, and solution design.
- Participate in code reviews, troubleshooting, and performance improvements.
- Ensure best practices in code quality, security, and deployment.
Required Skill Set
- Frontend
React.js (Hooks, components, state management, API integration)
- Backend (any one or both)
C# (.NET Core)
Python (FastAPI / Django / Flask)
- Database
SQL (MySQL / PostgreSQL / MSSQL)
Experience writing queries, joins, stored procedures, and handling schemas
Good to Have
- REST API development
- Basic DevOps understanding (CI/CD, version control – Git)
- Familiarity with cloud platforms (AWS/Azure/GCP)
- Ability to learn quickly with AI tools and follow best practices
- Problem-solving and ownership mindset
What We Are Looking For
- Someone who can handle full-stack tasks with confidence
- Not necessary to be an expert in everything
- Curious, adaptable, and open to using AI tools to deliver faster
- Strong communication skills and team collaboration
Urgent Hiring!!!
We are looking for a Animator / 2D Animator/ Motion Graphic Designer
Job Description:
- After Effects, Animate CC, Premier Pro
- Motion Graphic Artist with experience to develop our company's overall layout and production animation.
- Take the design brief to record requirements and needs.
- Think creatively and develop innovative concepts and animation.
Openings: 5 positions
Experience: 0 to 2 years
Location: Surat (onsite & full-time only)
● Write clean, reliable, reusable, scalable, testable and
maintainable code.
● Produce best in class documentation, testing and monitoring
● Estimate effort, identify risks
● Mentor/coach other engineers in the team to facilitate their
development and to provide technical leadership to them.
● Rise above details as and when needed to spot broader
issues/trends and implications for the product/team as a whole
● Practice and promote craftsmanship in software engineering
(coding, testing, code reviews, documentation, scalability,
performance, etc.)
● Break down requirements, estimate tasks, and assist in planning
roadmap accurately
● Develop iterative solutions to address expansive product goals
● Platformize components as libraries, utilities and promote reuse
● Be able to conceptualize and develop prototypes quickly
● Own large technical deliverables and execute in a structured
manner.
● Take accountability for the overall health of the products you
build and ensure predictability of the deliverables of your team.
● Drive technical roadmap of the team in collaboration with
Product and Business Teams.
Qualifications:
● B.Tech/BE/MCA in Computer Science or a related technical
discipline (or equivalent). Or high technical acumen and rich
technical experience.
● 4+ years of Expertise with modern Javascript in developing REST
web services
Job Responsibilities:
- You will build new features across everything from the backend logic to UI components.
- Working on back-end web development using core PHP/ Laravel framework.
- You have a good understanding of backend and database technologies. This means that you are comfortable owning and working on a feature end-to-end on both its frontend and backend parts.
- Working on database management and operations using MySQL
- Explore new technologies, new platforms, API integration and development, database development, etc. to help the company build desired product
- Ability to write clean, scalable, and highly testable code
- Solid understanding of software development best practices
Job Description:
• Research customers' businesses, competitor collaterals and industry relevant content to come up with insightful content.
• Deliver content across formats as per content calendar.
• Interact with senior stakeholders to elicit thought leadership ideas and create content based on the same.
• Ensure grammar, correct usage and consistency of style across copies.
• Collaborate with SEO to ensure SEO-friendly content.
• Collaborate with designers to help create more effective visual content.
• Proofread all on and off page content and take responsibility of zero typo/grammar issues on ongoing basis.
• Content writing for similar companies covering all formats e.g website, blogs, white papers, blogs, brochures, fact sheets, infographics, videos, e-books, webinar scripts.
Skills & Experience:
• Technical background is a real plus.
• Proven working experience in technical writing of software documentation.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• Possesses excellent written skills in English to be able to communicate clearly and concisely with a keen eye for document design.
• Good working knowledge of MS Office applications.
• Self-starter and ability to work independently.
• Flexible/adaptable with ability to set and manage multiple priorities.
• Excellent written and oral communication skills.
• Experience : 2 to 5+ years of experience.
• Ensure grammar, correct usage and consistency of style across copies.
• Collaborate with SEO to ensure SEO-friendly content.
• Collaborate with designers to help create more effective visual content.
• Proofread all on and off page content and take responsibility of zero typo/grammar issues on ongoing basis.
• Content writing for similar companies covering all formats e.g website, blogs, white papers, blogs, brochures, fact sheets, infographics, videos, e-books, webinar scripts.
• Research customers' businesses, competitor collaterals and industry relevant content to come up with insightful content.
• Deliver content across formats as per content calendar.
Key Responsibilities:
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• Build and maintain business and technical documentation.
• Communicate information and ideas clearly, and concisely, in writing.
• Perform quality checks on other deliverables and ensure the quality of own work before publishing.
• Publish documentation in correspondence with established guidelines.
• Create User Journeys for TeleCMI Products.
● Connecting with approx. 120 members across 4 BUs monthly on one to one basis in order to identify the key problem
areas and provide solution to them.
● Collaborating with business leaders on workforce planning, skill mapping, talent development
● Analysing BU data to identify trends and recommending solution to improve overall performance, retention and
employee experience
● Successfully managing full cycle performance monitoring and review process
● Managing bench resources and their placement across different departments
● Identifying learning needs, Planning and scheduling of training programs for the employees
● Facilitating team-wise monthly town-halls and quarterly R&R sessions, organizing fun activities and events
● Reviewing and analysing attrition data to identify key reasons/ problem areas and designing engagement frameworks
to minimize future attrition
● Responsible for organizational restructuring, policy reform, process modification as per business demand
● Coordinating with external partners to streamline and implement new engagement and knowledge management
platforms in place
About the Role:
We are looking for a Senior Software Engineer with experience in ROR/GoLang , having 3+ yrs of experience on how best to leverage and exploit the language’s unique paradigms, idioms, and syntax. Your primary focus will be on developing Enterprise Grade Systems and programs that are scalable and maintainable. You will ensure that these packages and programs are well documented and has a reasonable test coverage. You will coordinate with the rest of the team working on different layers of the infrastructure. A commitment to collaborative problem solving, sophisticated design, and quality product is essential.
What You'll Do
- Writing scalable, robust, testable, efficient, and easily maintainable code
- Translating software requirements into stable, working, high performance software
- Playing a key role in architectural and design decisions, building toward an efficient micro services distributed architecture
What You'll Need
-
Working experience on Ruby-on-Rails(ROR)/Golang.
- Worked on enterprise grade systems
- Have designed web services
- Know how to scale systems that have database bottlenecks etc.
- Having good exposure to Microservices architecture added value.
-
Familiarity with OAuth, JWT, SSO, Authentication, and Identity Federation is an added advantage.
-
Familiar with AWS, Docker, and Kubernetes, Pods and Meshes are added advantage.
-
Experience in MySQL, Snowflake, and MongoDB is an added advantage
- Identifying and establishing contact with potential customers proactively and following up sales leads to generate sale.
- Responding to sales and service enquiries from new and existing customers.
- Negotiating the as per agreement terms and closing sales. Meet the Prospects and convert into business
- Achieving sales targets on weekly and monthly basis
Responsibilities:
- Ready to take initiative
- Highly innovative, proactive and should operate efficiently under minimal supervision Well-presented, polite and tactful
- Can handle customer feedback and have patience while pitching for sale conversion
Required Experience, Skills and Qualifications
- Any graduate / Post graduate with MBA in Marketing as specialization
- Graduation Must.
- Candidates with 0 - 1 years of experience in Direct Sales, Ad sales, Online Sales or related work experience would be an added advantage.
Position : Business Development Executive
Role: The role holder will assist Liquintel with its business development function and will be primarily responsible for signing up new client accounts. Must ensure overall customer's satisfaction and productivity, through efficient supervision of the flow of requirements, timely and quality delivery.
Responsibilities:
- Will be responsible for managing the sales and marketing function and business development process for IT services.
- Build and Collate target customer lists from internet, social media, networking events, personal network, digital marketing and research.
- Reach out to such target customers and track through lead generation to opportunity to deal closure.
- To acquire new corporate clients mainly outside India and meet set monthly goals.
- Establish 1st level connection especially in digital technology, big data and Information Management and cloud. Keep in regular contact with prospects.
- Keep track of market place dynamics and be updated of trends & changes.
- Industry research on companies/sectors that are currently empaneling vendors for Hiring & Staffing.
- Building relationships with New clients/vendors/sub-vendors.
- Prepares proposals / carry our all presales work for qualified opportunities
Desired Profile:
- MBA Marketing
- 6 months to 2 years of experience in business development, sales, marketing and account management for niche technology services companies
- Experience in Lead generation, validation and conversion.
- Experience in managing complex sales cycles in the technology and consulting space.
- Should have inside sales experience as well.
- Exposure working with European countries will be preferred.
- Experience in creating / modifying the service portfolios / collaterals and creating proposals suiting the purpose.
- Experience in Digital marketing will be added advantage.
- Ability to create & make business presentations to senior management.
- Excellent communication skills.
- Self-starter and has good listening skills.
- Self-Motivated, team player, action and results oriented.
- Strong Time Management skills, Well-organized and good reporting skills.
- Maintain fruitful relation with the new or existing clients.
- Possessing Excellent Interpersonal skills.











