Product Support Engineer

Roles & Responsibilities

• Design and develop intelligent AI-based applications using advanced NLP and LLM techniques to solve real-world business challenges in financial services.
• Build and optimize Retrieval-Augmented Generation (RAG) pipelines leveraging structured and unstructured financial data.
• Integrate and orchestrate LLMs/SLMs for question-answering, summarization, semantic search, and document understanding.
• Develop and maintain RESTful APIs (sync and async) to serve NLP models and chatbot interfaces using frameworks like FastAPI, Flask, etc.
• Should have knowledge of advanced prompting techniques.
• Implement semantic search, hybrid search, and text retrieval systems using Elasticsearch and vector databases (e.g., FAISS, Pinecone, Weaviate).
• Perform NLP tasks such as entity recognition, text classification, intent detection, embedding generation, and sentiment analysis where required.
• Monitor and fine-tune LLM/SLM performance with real-world user data to improve relevance, latency, and accuracy.
• Exposure to LLMOps tools for monitoring, evaluation, and versioning of AI models in production.
• Build, train, and evaluate deep learning models for NLP tasks including classification, NER, summarization, and embedding generation.
• Develop traditional machine learning models (e.g., regression, decision trees, clustering) for structured data analysis and prediction tasks.
• Interact with cross-functional teams to understand system issues and follow up with respective teams to get them fixed.
• Understand and identify areas of improvement across businesses and participate in solution identification and implementation.
• Should be able to work as an Individual Contributor on new and existing projects.
• Positive and problem-solving attitude, must work as an independent contributor.

Ideal Candidate

1.Strong Data Scientist / AI Engineer / Generative AI Engineer profile.

2.Mandatory (Experience 1) - Must have 3+ years of hands-on experience in Data Science, Artificial Intelligence, Machine Learning, Deep Learning, NLP, or Generative AI application development.

3.Mandatory (Experience 2) - Must have strong hands-on experience in Python programming, backend development, API development, and production-grade application support

4.Mandatory (Experience 3) - Must have experience working with Machine Learning and Deep Learning frameworks such as PyTorch, TensorFlow, Keras, or Scikit-learn.

5.Mandatory (Experience 4) - Must have hands-on experience in NLP use cases such as text classification, sentiment analysis, entity recognition (NER), semantic search, embeddings, or document understanding.

6.Mandatory (Experience 5) - Must have experience working with Large Language Models (LLMs) such as GPT, LLaMA, Mistral, Phi, Claude, Gemini, or similar models

.7.Mandatory (Experience 6) - Must have hands-on experience building or implementing Retrieval Augmented Generation (RAG) solutions, vector search, semantic search, or knowledge-based AI applications.

8.Mandatory (Experience 7) - Must have experience with Prompt Engineering and Generative AI frameworks such as LangChain, LangGraph, AI Agents, Azure OpenAI, or similar technologies.

9.Mandatory (Experience 8) - Must have experience developing, consuming, or integrating APIs using Python frameworks such as FastAPI, Flask, or similar technologies.

10.Mandatory (CTC) - The CTC breakup offered will be 75% fixed + 25% variable, as per company policy.

11.Preferred (Experience 1) - Experience with LLMOps/MLOps tools for monitoring, evaluation, experimentation, and versioning of AI models.

12.Preferred (Experience 2) - Exposure to Azure OpenAI, Azure Kubernetes Service (AKS), Kubernetes, cloud-native AI deployments, or distributed systems.

13.Preferred (Experience 3) - Experience working with PostgreSQL, MongoDB, Redis, Kafka, or large-scale data platforms.

14.Preferred (Experience 4) - Familiarity with Docker, Kubernetes, cloud platforms, and scalable deployment architecture.

15.Preferred (Company) - Candidates from AI-first startups, product companies, SaaS organizations, fintech, or data-driven technology companies.

16.Mandatory ( Age ) - Candidate Should be Below 28 Years.

17.Mandatory ( Pedigree) - B.TECH / M.TECH from Tier 1 Colleges (IIT's, NIT's, BITS) are Considered.

**Hiring for International BPO Sales Executive for Inbound Process**

Must have experience in sales for at least 1 yr in any International Outbound BPO

Process - Travel Sales (US Shift)

Role: Need to handle inbound calls related to Flight booking, car rentals, hotel booking from US customers and convert those calls into sales

Location: Ecospace Business Park (Kolkata)

Salary - upto 25k plus Incentives upto 5 'lac

**Looking for immediate Joiner**

**Ready to work in Night Shift**

**Must have exp in US Sales Process**

**Freshers are also welcome**

Interested one can connect Uzma

About the job 

1. Develop responsive, user-friendly, and visually appealing web applications using React, Node.js, and Tailwind. 

2. Collaborate with the design team to transform mockups into pixel-perfect web applications. 

3. Implement UI designs and build reusable components with React and Tailwind. 

4. Write clean, efficient, and maintainable code. 

5. Troubleshoot and debug issues as they arise. 

6. Optimize the application for performance, scalability, and usability. 

7. Stay updated with the latest trends and technologies in front-end development. 

Skill(s) required 

Backend development 

Frontend developmen 

MySQL 

Node.js 

React 

Tailwind 

CSS 

Who can apply 

Only those candidates can apply who: 

1. Have minimum 3 years of experience 

Other requirements 

1. Bachelor's degree in Computer Science or related field. 

2. Minimum 3-4 years of experience in front-end development. 

3. Strong proficiency in React, NextJS, HTML, CSS, and JavaScript. 

4. Familiarity with Agile development methodologies. 

5. Excellent problem-solving abilities and attention to detail. 

6. Ability to work collaboratively in a remote team environment. 

7. Strong communication skills in English. 

Perks 

5 days a week 

Work from home 

Number of openings 

2 

About Strategy Connect

We, at Strategy Connect, are building a B2B SaaS solution for strategy consulting companies to manage their teams and workflows. We are a Dubai-based & well-funded company that has been a part of TechStars. We are working with Government entities in the UAE. Our development and design functions are based out of India. 

• Required Freshers who can join Immediately
• Must have excellent communication skills
• Will be responsible to do Sales
• Will be responsible to do cold calling
• No - filed Sales
• Work from office 

Work Location - Bangalore

The Data Analytics Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Build and enhance the software stack for modelling and data analytics
• Incorporate relevant data related algorithms in the products to solve business problems and improve them over time
• Automate repetitive data modelling and analytics tasks
• Keep up to date with available relevant technologies, to solve business problems
• Become a subject matter expert and closely work with analytics users to understand their need & provide recommendations/solutions
• Help define/share best practices for the business users and  enforce/monitor that best practices are being incorporated for better efficiency (speed to market & system performance)
• Share daily/weekly  progress made by the team
• Work with senior stakeholders & drive the discussions independently
• Mentor and lead a team of software developers on analytics related product development practices

Qualifications:

• 10-13 years of data engineering experience.
• Experience in working on machine-learning model deployment/scoring, model lifecycle management and model performance measurement.
• In-depth understanding of statistics and probability distributions, with experience of applying it in big-data software products for solving business problems
• Hands-on programming experience with big-data and analytics related product development using Python, Spark and Kafka to provide solutions for business needs.
• Intuitive with good interpersonal-skills, time-management and task-prioritization
• Ability to lead a technical team of software developers and mentor them on good software development practices.
• Ability to quickly grasp the business problem and nuances when put forth.
• Ability to quickly put together an execution plan and see it through till closure.
• Strong communication, presentation and influencing skills.

Education:

• Bachelor’s/University degree or equivalent experience
• Data Science or Analytics specialization preferred

• Gathering project requirements from customers and supporting their requests.
• Creating project estimates and scoping the solution based on clients’ requirements.
• Delivery on key project milestones in line with project Plan/ Budget.
• Establishing individual project plans and working with the team in prioritizing production schedules.
• Communication of milestones with the team and to clients via scheduled work-in-progress meetings
• Designing and documenting product requirements.
• Possess good analytical skills - detail-orientemd
• Be familiar with Microsoft applications and working knowledge of MS Excel
• Knowledge of MIS Reports & Dashboards
• Maintaining strong customer relationships with a positive, can-do attitude

Games2win World :

Games2win is a leading global mobile games publisher. Our games have over 400 million downloads and are played by over 15 million monthly active players. We take pride in building our own Intellectual Property (IP) and using the strength of our consumer love to market our games! That’s why most of our downloads are generated without advertising support or paid installations.

A few of our global hit titles are Driving Academy, Decisions, International Fashion Stylist, and many more.

To learn more about us, visit https://games2winmedia.com/company-profile/" target="_blank">https://games2winmedia.com/company-profile/

Role: Video Producer – Games

Reporting to: Growth Manager

Job Profile:

The video producer will be responsible for Research, Ideation, Scripting & Execution of videos for the promotion and marketing of our Games. S/He will need to study the market of Top Games (mostly in the USA) in the App Stores and understand the type of videos that are popular, these include videos of the games to be added to App Store listings (descriptive videos of the game) and also UA (User acquisition) campaign videos. 

The video producer will be involved in Creative/Analytical discussions with ASO (App Store Optimisation) and UA teams, to come up with video ideas that have higher conversion rates.

Responsibilities

• Creating and maintaining a database of video creatives that top competitor apps are running on the Google Play Store and iTunes listings.
• Creating and maintaining a separate database of video creatives that top competitors are running for the UA campaigns on Facebook, Google and other platforms.
• Understand conversion metrics for store listings and for user acquisition campaigns, and use insights to device better videos to get better conversions.
• Plan, produce and generate video creatives for our games on a weekly basis.This will include writing the story board and mood board (narrative) of the video before executing with the help of our video editors.
• Studying market trends and iterating quickly with moving trends.
• Be the owner for all the videos produced for Gameswin.
• Coordinate with the ASO, UA and Art teams and meet deadlines for video requirements.

Who could you be? Background and Experience

• Analytical ability and Data driven deliverables.
• A good knowledge of mobile games.
• A good knowledge of store policies for iTunes and Google Play Store.
• Motivated individual who thrives on constant innovation and improvement
• Understanding end-to-end production cycle for video production.
• 4+ years of experience in video production.