PythonAn L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.
Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.
Key Responsibilities
- Advanced Troubleshooting & Incident Management:
- Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
- Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
- Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
- Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
- Python-Specific Tasks:
- Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
- Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
- Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
- Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
- Collaboration and Escalation:
- Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
- Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
- Documentation and Process Improvement:
- Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
- Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
- Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
- Customer Communication:
- Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.
Required Technical Skills
- Programming/Scripting:
- Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
- Experience with other scripting languages like Bash or Shell
- Databases:
- Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
- Application/Web Technologies:
- Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
- Knowledge of application architectures (e.g., microservices, SOA) is a plus.
- Monitoring & Tools:
- Experience with support ticketing systems (e.g., JIRA, ServiceNow).
- Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)
Shubham Vishwakarma
Full Stack Developer - Averlon
About LogIQ Labs Pvt.Ltd.
About
]eShipz: Simplifying Global Shipping for Businesses: At eShipz, we are revolutionizing how businesses manage their shipping processes. Our platform is designed to offer seamless multi-carrier integration, enabling businesses of all sizes to ship effortlessly across the globe. Whether you're an e-commerce brand, a manufacturer, or a logistics provider, eShipz helps streamline your supply chain with real-time tracking, automated shipping labels, cost-effective shipping rates, and comprehensive reporting.
Our goal is to empower businesses by simplifying logistics, reducing shipping costs, and improving operational efficiency. With an easy-to-use dashboard and a dedicated support team, eShipz ensures that you focus on scaling your business while we handle your shipping needs.
Company social profiles
Similar jobs
As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.
There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.
One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.
Key Responsibilities
- Provide technical support for customer. Own and action requests for service, implementing changes and resolving assigned problems (may involve some after hours and weekend work).
- Provide 24x7 after hours on-call support as required for products supported by the team
- Personal compliance and ownership on security, audit and systems integrity posture
- Highlight areas for improvement in current processes, and implement improvements
- Must be flexible to support in different shift timings and provide coverage for the weekend maintenance change implementation windows.
- Attend and actively participate in weekly review meetings with the team leader and/or manager to discuss issues, concerns, people, ideas and workload
- Be a focal point in a technical and client advocate capacity and whenever rotated onto new accounts, ensure other team members are mentored to enable smooth succession of previous account
- Assist wider team performing the level 1-3 capability, potentially offshore or remote locations.
Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Expertise
Required Technical and Professional Expertise
- 8+ Years Experience in Mainframe z/OS System Programming.
- Deep understanding of z/OS operating system architecture and features
- Deep knowledge of z/OS Facilities, Parallel Sysplex, GDPS
- Hands-on experience on SAD, GTF trace concepts
- Led multiple complex IBM and ISV product upgrades and related projects.
- Proficiency in z/OS system programming languages like assembler and REXX
- Expertise in system management tools like SMPE (Software Management Program Entry) and z/OSMF
- Knowledge of mainframe hardware configurations and I/O management
- Experience with system monitoring and performance analysis tools
- Strong analytical and troubleshooting skills
Preferred Technical and Professional Experience
- Monitoring system performance using RMF, SYSVIEW, Mainview, TMON or Omegamon tools, identifying bottlenecks, and implementing optimization strategies.
- Diagnosing and resolving complex system issues, including software errors, hardware failures, and system crashes.
- Implementing and enforcing security policies on the z/OS system to protect sensitive data.
- Assessing system capacity needs and planning for future growth
- Required minimum 1 year of Experience.
- Experience on Engine Versions: Unreal Engine 4.27, 5, and above
- Expertise in both Blueprints and C++
- Ability to build scalable and modular gameplay systems
- Nice understanding of core gameplay architecture
- Experience working with UMGs
- Ability to optimize performance for PC and console platforms
- Familiar with game loop architecture, tick handling, and event-driven programming
- Capable of writing clean, maintainable, and modular code
- Experienced in debugging, profiling, and performance analysis
- Familiar with code versioning tools like Git, Perforce, SVN, or Plastic SCM
- Ability to integrate and test third-party plugins or systems
- Passionate about learning and implementing new Unreal Engine features
- Able to work independently as well as in cross-functional teams
- Strong communication skills
- Basic understanding of shader graphs and material system (preferred)
- Eager to contribute to both game and non-game creative solutions
- Experience with simulation projects like training tools, infrastructure planning, or visualization systems
- Familiar with animation systems (characters and vehicles)
- Familiarity with AI systems like Behavior Trees and NavMesh
- Understanding of replication and multiplayer mechanics
- Experience with Niagara or Cascade particle systems
- Creating a positive onboarding experience for new clients.
- Manage daily activities and tasks for clients by Line Manager
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Responding to clients' requests as they arise in real time
- Maintaining an accurate record of all necessary documents pertaining to the brand.
- Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
- Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
- Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue
- Ensure that projects are completed on time and within budget.
- Coach and support team members to help them meet departmental goals
- Take responsibility for the quality of work, the accuracy of brief and the team’s output
- Maintain weekly, fortnightly and monthly reports
- Meeting clients to discuss strategy and report on progress
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Maintain an orderly workflow according to priorities
BECOME A PEOPLE’S PERSON!
- Exhibit strong leadership skills and motivate-inspire your team members
- Stick to the client’s brief and the agreed process to deliver effectively
- Utilize your team’s productivity keeping the Scope Of Work and allocated budget
- Be all ears to Account Managers and mentor to get the best performance possible
IMPROVE THE PROCESS!
- Relentlessly work on improving the internal processes while solving problems along the way
COMMUNICATE AND COLLABORATE!
- Manage all business communications
- Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client’s brief
SKILLS WE DESIRE
- Develop and maintain existing client relationships.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- A+ presentation skills (making PPTs included)
- Natural attention to detail
- Financial management and commercial acumen
- Advanced software skills including Word, Excel, PowerPoint, Visio, MS Project (or equivalent Project management tool).
NodeJS (Node.js)
React.js
Angular (2+)
AngularJS (1.x)
MongoDBAbout Zetwerk
Zetwerk is the largest global manufacturing network for custom manufacturing that helps transform digital designs into physical manifestations.
Zetwerk offers manufacturing solutions across a diverse range of products, from simple items like steel pipes to complex products like aircraft engine components, from industrial use-cases like metal bridges, oil rigs, aircraft/auto components to consumer use-cases like apparel, home appliances, audio-visual electronics, for small businesses and Fortune 500 companies alike. Zetwerk offers customers access to a wide range of manufacturing capabilities, including metal fabrication, CNC machining, plastic injection moulding, 3D printing and aluminum die castings, across 1000s of manufacturing partners. These capabilities serve a diverse set of industries ranging from traditional ones such as Oil & Gas, Energy, Infrastructure, Aerospace, Apparel to modern ones such as Renewables, Electric Vehicles, Consumer Electronics, and Space.
For customers, Zetwerk’s global manufacturing network ensures products are manufactured faster, at competitive prices and with world-class quality. It offers quality monitoring through indigenously developed technology which provides end-to-end transparency from purchase orders to delivery, thus eliminating uncertainties around quality, visibility, reliability, and under-utilized capacities.
For manufacturing partners, the Zetwerk platform drives higher capacity utilization of manufacturing capacities and offers various portfolio services (including logistics, raw material procurement, working capital access) to drive revenue growth as well as optimize for cost of manufacturing.
Technology + Manufacturing
Over the last 3 years, Zetwerk has built a strong technology driven supply chain to deliver high quality manufacturing of various industrial and consumer products at highly competitive costs and lead times.
Zetwerk’s in-house Manufacturing Operating System software, ZISO, enables digital selection of supply, pricing recommendations, digital repository of engineering designs, real-time tracking of manufacturing across various stages, visual updates of products getting made, seamless communication across stakeholders and quality assurance of the final product getting shipped.
Our software led approach unifies various stakeholders in the manufacturing universe to collaborate to deliver the products we see around us and we love. These include product designers, manufacturing partners, logistics providers, third-party quality inspectors, financing partners, raw material suppliers and many more. Zetwerk unifies the highly fragmented manufacturing ecosystem to work as one single entity to deliver the highest quality manufacturing with the fastest possible lead times and the lowest possible costs, day in day out.
Why Zetwerk
A company that's changing the way manufacturing is done needs game changers to shape the future. At Zetwerk, our job is to help you excel in your career and make an Impact. We offer you an environment to create a unique career journey, opportunities to grow your ambition and an inclusive culture to help you thrive. We encourage innovation through collaboration and connect you to leaders who help you go beyond. We deliver the best for our people so that they can deliver the best for our customers. It's that simple. It's Zetwerk.
Responsibilities:
- Actively drive discussions to improve product across engineering teams, wherever there are inter dependencies across products
- Develop functionalities in full stack
- API Definitions and end-to-end service design and implementations
- Design applications in true service oriented architecture
- Develop object-oriented models and design data structure for new software projects taking systems aspects into account
- Participate and contribute in discussions and decisions for creating and improving architecture across applications.
- Make correct design choices in the context of problem for datastore, caching, search, scaling etc.
- Write good quality, modular, reusable, performant, well documented, unit-tested code,
- Identify the areas and approach to refactor and simplify the modules; refactor code to improve code quality and bring molecularity and simplicity.
Requirements:
- Excellent communication skills
- Min 1 year exp in NodeJS & Express
- Min 1 year exp in consuming Rest services
- Min 1 year exp in MongoDB
- Min 1 year exp. in Angular 2+ version
- Should be from top engineering college
- Should be great team player
- Knowing AWS, Micro services would be an added advantage
Skills Required :
-Bachelor or Masters degree in Accounting
-Recent accounting experience with E-Commerce Industry
-Excellent analytical, oral, and written communication skills are required
-Concern for high-quality deliverables and deadlines
-Advanced Microsoft Excel skills
-Ability to work independently as well as in a team setting.
-Having experience in accounting, GST Return filing, TDS, Income Tax return filing, finalization of Accounts, Balance Sheet Preparation, Handling multiple clients data, etc.
Recent accounting experience with E-Commerce Industry
Advanced Microsoft Excel skills
Age: 25 – 30 yrs.
Note: Looking for somebody who has experience working in the Fintech domain and BFSI,
Job Brief
----------
As a Content Writer you will:
- update existing materials, generate novel work, and identify new ways to reach and engage consumers.
- contribute to the shaping of our stylistic and editorial guidelines.
- keep abreast of the latest SEO techniques.
- focus on appealing to consumers' interests by creating engaging material that will increase reader engagement.
Responsibilities
-----------------
- Conducting in-depth research on industry-related topics to develop original content.
- Developing content for blogs, articles, product descriptions, social media, the company websites, and press releases.
- Assisting the marketing team in developing content for advertising campaigns and marketing collateral.
- Proofreading content for errors and inconsistencies.
- Editing, reviewing, and updating existing content to improve readability.
- Ensuring all around consistency with respect to brand guidelines.
- Coordinating with marketing and design teams to create promotional materials.
- Creating compelling headlines and body copy that will capture the attention of the target audience.
- Collaborating with internal departments to establish campaign objectives, complete tasks, identify and solve problems.
- Conducting research and interviews to learn more about current trends, developments, and perceptions about the subject matter, and then contextualizing your findings.
- Identifying customers’ needs and recommending new content to address gaps in the company's current content.
Requirements
---------------
- Strong listening & communication skills.
- Excellent writing and editing skills.
- Working knowledge of content management systems.
- Familiarity with web publications.
- Ability to work in a fast-paced environment & handle multiple projects concurrently.
- Excellent research, organizational, and time management skills.
- The capacity to work independently and collaboratively.
- Ability to work efficiently without compromising quality or accuracy.
- Proficient in all Microsoft Office applications.
Background
-------------
- Proven content writing or copywriting experience.
- A portfolio of published articles.
- Bachelor's degree in Communications, Marketing, English, Journalism, or related field.
Position – Product Designer
Location – Mumbai/Bangalore
About Us
upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.
- upGrad was awarded the https://iamaiida.in/index.php">Best Tech for Education by IAMAI for 2018-19
- upGrad was also ranked as one of the https://www.linkedin.com/pulse/linkedin-top-startups-2018-25-most-sought-after-india-linkedin/">LinkedIn Top Startups 2018: The 25 most sought-after startups in India
- upGrad was earlier selected as one of the https://www.fastcompany.com/most-innovative-companies/2017/sectors/india">top ten most innovative companies in India by FastCompany.
- We were also https://www.ft.com/content/9150579a-f24c-11e6-95ee-f14e55513608">covered by the Financial Times along with other disruptors in Ed-Tech
- upGrad is the https://yourstory.com/2017/01/startup-india-learning-program-offers-free-online-entrepreneurship-course/">official education partner for Government of India - Startup India program
- Our program with IIIT B has been ranked https://www.analyticsindiamag.com/top-10-courses-and-training-programs-on-artificial-intelligence-in-india-ranking-2018/">#1 program in the country in the domain of Artificial Intelligence and Machine Learning
Roles & Responsibilities
* Reviewing and improving our current platforms
* Define visual elements, product elements, and overall design
* Individually contribute to projects along with the product manager, developers and stakeholders
* Interacting with the team for ideation and work critique
* Evaluate and set best UI practices and standards
* Creating functional as well as beautiful solutions to the most hideous of problems across all devices
* Intriguing us with new ideas, thoughts, or observations
- Intriguing us with new ideas, thoughts, or observations
Skills Required
* Full time-based in Mumbai/Bangalore, we like to work collaboratively
* 2 - 5 years of relevant design experience
* User obsessed with strong Visual skills
* Hold other creative inclinations; we believe hobbies are an integral part of Designer’s growth
Freedom to execute with an opportunity to build a new product
Qualification – Any Graduate
Years of Exp – 2 - 5
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon