An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.
Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.
Key Responsibilities
- Advanced Troubleshooting & Incident Management:
- Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
- Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
- Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
- Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
- Python-Specific Tasks:
- Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
- Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
- Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
- Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
- Collaboration and Escalation:
- Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
- Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
- Documentation and Process Improvement:
- Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
- Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
- Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
- Customer Communication:
- Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.
Required Technical Skills
- Programming/Scripting:
- Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
- Experience with other scripting languages like Bash or Shell
- Databases:
- Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
- Application/Web Technologies:
- Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
- Knowledge of application architectures (e.g., microservices, SOA) is a plus.
- Monitoring & Tools:
- Experience with support ticketing systems (e.g., JIRA, ServiceNow).
- Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

About LogIQ Labs Pvt.Ltd.
About
]eShipz: Simplifying Global Shipping for Businesses: At eShipz, we are revolutionizing how businesses manage their shipping processes. Our platform is designed to offer seamless multi-carrier integration, enabling businesses of all sizes to ship effortlessly across the globe. Whether you're an e-commerce brand, a manufacturer, or a logistics provider, eShipz helps streamline your supply chain with real-time tracking, automated shipping labels, cost-effective shipping rates, and comprehensive reporting.
Our goal is to empower businesses by simplifying logistics, reducing shipping costs, and improving operational efficiency. With an easy-to-use dashboard and a dedicated support team, eShipz ensures that you focus on scaling your business while we handle your shipping needs.
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- Drive engineering improvements such as automation, CI/CD implementation, and modernization of outdated systems.
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- Solid understanding of key web technologies, including REST APIs, HTML, CSS, and JavaScript.
- Hands-on experience working with relational and NoSQL databases (such as PostgreSQL, MySQL, or MongoDB).
- Familiarity with major cloud platforms (AWS, Azure, or GCP) and container tools like Docker and Kubernetes is a plus.
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- Strong analytical and problem-solving skills, especially in designing scalable and high-availability systems.
- Excellent communication skills both written and verbal.
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- Must be available to work on-site in the Hyderabad office; remote work is not allowed.
Preferred Qualifications
- Experience with microservices, asynchronous frameworks (such as FastAPI or Celery), or event-driven architectures.
- Familiarity with Agile/Scrum methodologies.
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Experience in TeleSales, Telemarketing, B2B Sales, B2C Sales.
● Good Communication Skills
● Good Convincing Skills
● Flexible with working days and times
Communication: Excellent communication skills in English and/or any regional language(
Hindi, Marathi, Malayalam, Tamil, Gujarati)
● Agility: Ability to change according to business requirements.
● Motivation: Demonstrate a positive, ‘can-do’ attitude. Willing to roll up your sleeves and
● get things done.
● Data-driven: Keen interest in analyzing performance data and transforming it into actionable
strategies.
● Growth-driven: Keen to grow as an individual
One of our premium client is hosting a drive for experienced React Native Developers on Saturday February 11. If you're passionate about building cutting-edge mobile apps and want to join a fast-growing tech company, this is the opportunity for you!
Shortlisted candidates will be scheduled for the weekend drive,
What they're looking for:
1. Experience with React Native, Redux, HOC, Hooks, Native Bridging, React Navigation
2. Experience in Application uploading to PlayStore and AppStore
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4. Object Oriented concepts
5. Experience in working with RESTful APIS, Websockets
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Greetings from 63 moons technologies!!!
We are currently looking for Technical Support Engineer (capital market domain) for our organization. It is a Work From Home profile.
63 moons technologies ltd. (63MT) is a global leader in creating and operating technology-centric, next-generation financial markets that are transparent, efficient and liquid, across multi asset classes, including equities, commodities, currencies and bonds, among others. Its highly robust and scalable exchange and trading technology, coupled with deep domain expertise, gives it a decisive edge in driving mass disruptive innovation that is unmatched in financial markets. This uniquely positions 63MT as the creator of electronic, organized and regulated financial markets for new asset and investor classes that are either under-served or economically unviable to be served by traditional markets.
Job Location: Andheri East, Mumbai
Job Description:
- Candidate should have experience in Technical Support,
- Strong experience and knowledge of MS SQL,
- Experience in Networking, Issue handling
- Ability to provide network support
- Ability to work on web and windows based applications to provide technical support
- Ability to communicate well with clients and team
- Good Communication
- Good to have Experience in AWS and Linux.
- Should be able to work in Rotational shifts (General, Afternoon and Night)*
Name:
Company:
Designation:
Current CTC:
Expected CTC:
Notice period:
We are currently looking for Senior Recruiters & International recruiters for our Job Search Services department.
Responsibilities:
· Research, register and apply for jobs available overseas, as per the client's requirement.
· Develop and implement a search strategy that includes recruitment agencies, employer websites, job boards and social networks.
· Understand the client's profile and suggest the availability of jobs as per their requirement.
· Review resumes and credentials for appropriateness of skills, experience and knowledge.
· Understand different skill sets and job descriptions and apply for the right job on job portals, recruitment boards, to recruitment agencies & directly company's website.
· Ability to interact with the clients on call and email on their job search services.
· Co-ordinate responses and interview schedules with clients, as needed
- Knowledge of Adobe Aftereffects is Mandatory
- Create Video Content for User Acquisition and User Engagement. Marketing Videos, Educational Videos and Training Videos.
- An expert at telling a story through visual design, editing raw video footage, and adding effects/elements to enhance motion graphics
- Ability to fully understand the marketing team's needs and specifications
- Create and follow an editorial calendar and collaborate with other members of the marketing team to ensure timely delivery of the videos
- Ensure strict adherence to the style guides, tone, and voice of the company
● The candidate will be part of the Engineering leadership team and will help with strategies and execute the product roadmap.
● Work closely with Product and business teams to strategize or design the features and product experiments.
● Lead a team of 15-30 Engineers, develop engineers on the team and help them advance in their careers.
● Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility.
● Ensure resource availability and allocation.
● Develop a detailed project plan to track progress, lead meetings, and set expectations for the project team.
● Perform risk management to minimize project risks.
● Conduct regular 1-1s with the team.
● Scale the technology architecture, team, and product to drive multiple growths in the next 2-3 years.
● Preferably from LAMP/MEAN, stack and good exposure with scalable and distributed systems using microservices.
● Exposure to various cloud hosting environments(Preferably AWS).
Requirements:
● Bachelor's degree required; masters preferred.
● You have managed engineering teams that have a strong record of developing and delivering products.
● Proven working experience as a senior engineering manager in the information technology sector.
● You put a strong emphasis on recruiting and developing your team.
● You have an eye for great products and can work effectively with engineers, product managers,
and designers to build them.
● You are deeply technical but prefer to lean on your leadership skills.
● You are a strong communicator who can streamline the flow of information between Engineering and other teams.
● Solid organizational skills including attention to detail and multi-tasking skills.
● You have a curiosity about how things work.
● PMP / PRINCE II certification is a plus(Theoretical and practical project management knowledge).
● Excellent decision-making and leadership capabilities.
● A minimum of 8+ IT experience in leading multi-skilled teams involving product, mobile, and web application development & Engineering.
Key Skills Required :
- Proficiency in Python 3.x based web and backend development
- Solid understanding of Python concepts
- Strong experience in building web applications using Django
- Experience building REST APIs using DRF or Flask
- Experience with some form of Machine Learning (ML)
- Experience in using libraries such as Numpy and Pandas
- Hands on experience with RDBMS such as Postgres or MySQL including querying
- Comfort with Git repositories, branching and deployment using Git
- Working experience with Docker
- Basic working knowledge of ReactJs
- Experience in deploying Django applications to AWS,Digital Ocean or Heroku
Responsibilities :
- Understanding requirement and congributing to engineering solutions at a conceptual stage to provide the best possible solution to the task/challenge
- Building high quality code using coding standards based on the SRS/Documentation
- Building component based, maintainable, scalable and reusable backend libraries/modules.
- Building & documenting scalable APIs on the Open Spec standard
- Unit testing development modules and APIs
- Conducting code reviews to ensure that the highest quality standard are maintained
- Securing backend applications and APIs using industry best practices
- Troubleshooting issues and fixing bugs raised by the QA team efficiently.
- Optimizing code
- Building and deploying the applications
Enhancing the existing UI /UX of the website and mobile applications
Conceptualising Designs of new applications
Creating a consistent brand image with contemporary graphic designs
Working with the Product team to create concepts and designs in line with the project
requirements.
Ideal Candidate
You should have a passion for UI /UX and should have 3+ years of experience designing smart
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Note-
2+ years of experience in designing digital products (apps/website)
Please share their Behance / Dribbble portfolio or a GDrive link (A must!)
Candidates from SPA / NID / MDes. / College of fine arts is an added bonus and will be
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Going forward, we see this person leading the design team - hence the need for an
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• plan and implement new designs
• Optimize existing user interface designs
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• Combine creativity with an awareness of the design elements
• Create prototypes for new product ideas
• Test new ideas before implementing
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