An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.
Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.
Key Responsibilities
- Advanced Troubleshooting & Incident Management:
- Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
- Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
- Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
- Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
- Python-Specific Tasks:
- Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
- Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
- Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
- Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
- Collaboration and Escalation:
- Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
- Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
- Documentation and Process Improvement:
- Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
- Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
- Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
- Customer Communication:
- Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.
Required Technical Skills
- Programming/Scripting:
- Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
- Experience with other scripting languages like Bash or Shell
- Databases:
- Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
- Application/Web Technologies:
- Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
- Knowledge of application architectures (e.g., microservices, SOA) is a plus.
- Monitoring & Tools:
- Experience with support ticketing systems (e.g., JIRA, ServiceNow).
- Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

About LogIQ Labs Pvt.Ltd.
About
]eShipz: Simplifying Global Shipping for Businesses: At eShipz, we are revolutionizing how businesses manage their shipping processes. Our platform is designed to offer seamless multi-carrier integration, enabling businesses of all sizes to ship effortlessly across the globe. Whether you're an e-commerce brand, a manufacturer, or a logistics provider, eShipz helps streamline your supply chain with real-time tracking, automated shipping labels, cost-effective shipping rates, and comprehensive reporting.
Our goal is to empower businesses by simplifying logistics, reducing shipping costs, and improving operational efficiency. With an easy-to-use dashboard and a dedicated support team, eShipz ensures that you focus on scaling your business while we handle your shipping needs.
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Engineering Lead (Backend/Full stack)
About
It is a mission-oriented high-growth fintech startup building payment &
lending products to simplify education payments. Jodo’s suite of products make education payments convenient & affordable for parents while simplifying & streamlining fee collections for educational institutes. Jodo aims to be a category-defining company with a mission to be a
trusted partner to parents in fulfilling their aspirations for their kids’ education.
We are backed by marquee VC investors – Tiger Global, Elevation Capital and Matrix Partners – to realize this mission. It is started by three co-founders who have a pedigreed education
(IIT/IIM) and professional background (Nomura, Goldman Sachs, Morgan Stanley, Barclays, Matrix Partners).
🎬Job Description:
We are looking for an Engineering Leader with a focus on building maintainable and scalable applications. The Lead will be responsible for the design and development of Jodo’s fee payments platform and be owning one of the products/verticals. Leads will be closely working
with Product Managers and Founders to execute projects from ideation to completion. As a hands-on Team Lead, you will take ownership of services/systems and guide a team of
developers.
📈Key Responsibilities
● Own and drive the development of one or more of Jodo’s products
● Take the lead in the design and development of the backend platform
● Mentor a team of developers, promote collaboration and engagement, and promote practices that improve the developer experience
● Work closely with Product Managers and Founders to brainstorm requirements and prioritize
● Own quality - actively participate in code reviews
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● Own execution - Plan and delegate work for the team, optimize for speed of development and incremental delivery
📃Requirements
● 6+ years of hands-on experience in application development
● 1+ years of leading a team
● Experience in working with distributed systems
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● Working knowledge of relational and nonrelational databases
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● Familiarity with modern CI/CD tools
● Knowledge of AWS or any other Cloud Platform services
● Champion code quality and drive best practices
● Ability to analyze and convert business requirements into technical requirements
● Self-starter and ability to take the ownership
● Prior experience working in a startup environment is great to have
● Excellent communication and interpersonal skills
🤩Benefits
● Becoming a part of the early core team
● Competitive salary
● Work with colleagues from strong backgrounds & hungry to succeed
● Opportunity to interact with and learn from high-pedigree investors & mentors -
○ VCs: Elevation Capital (erstwhile SAIF Partners), Matrix Partners
○ Select angel investors: Kunal Shah, Nithin Kamath, Amit Ranjan
🔎What are we looking for?
● Self-starter with a high sense of ownership → Comfortable to work with minimal
supervision
● Hungry to learn and grow → Passion to learn & be a better version of oneself; motivated to succeed
● Bias for action → Have the temperament to experiment and execute in uncertainty
● Hustler → Ability to generate resources to solve a problem
● Intellectual honesty → Always seeking and presenting truth irrespective of personal
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✅Key Details
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● Location: Bengaluru
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● Date of Joining: ASAP
Experience: 3-6 years
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- In-depth knowledge of the Angular framework.
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We are looking for a highly skilled 3D Character Artist with rigging expertise to join our team. The ideal candidate should be proficient in creating characters from scratch and rigging them for Unity and Unreal Engine. The role requires a keen eye for detail and a passion for bringing characters to life.
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- Design and implement realistic or stylized facial expressions using blend shapes and rigging techniques
- Create efficient and optimized character rigs for animation, including skinning and weight painting
- Collaborate with the art and animation team to ensure consistency of character design and quality across all assets
- Troubleshoot and fix technical issues related to rigging, animation, and integration into game engines
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- Proficiency in 3D modeling and texturing using software such as Maya, 3ds Max, or and any major 3D softwares.
- Strong knowledge of character rigging techniques, including skinning, weight painting, and blend shapes
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Create data funnels to feed into models via web, structured and unstructured data
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Keep abreast of developments in the field
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Deploy models in production and monitor them
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Documentations of processes and logic
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Take ownership of the solution from code to deployment and performance
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- Job Title:- Microsoft Tech Developer
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Job Description
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- Experience with databases.
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- Good communication skills.
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