Cutshort logo
LogIQ Labs Pvt.Ltd. logo
Product Support Engineer
Product Support Engineer
LogIQ Labs Pvt.Ltd.'s logo

Product Support Engineer

HR eShipz's profile picture
Posted by HR eShipz
2 - 3 yrs
₹4L - ₹10L / yr
Bengaluru (Bangalore)
Skills
Tech Support
SQL
skill iconPython

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.


Key Responsibilities

  • Advanced Troubleshooting & Incident Management:
  • Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
  • Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
  • Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
  • Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
  • Python-Specific Tasks:
  • Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
  • Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
  • Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
  • Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
  • Collaboration and Escalation:
  • Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
  • Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
  • Documentation and Process Improvement:
  • Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
  • Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
  • Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
  • Customer Communication:
  • Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.


Required Technical Skills

  • Programming/Scripting:
  • Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
  • Experience with other scripting languages like Bash or Shell
  • Databases:
  • Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
  • Application/Web Technologies:
  • Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
  • Knowledge of application architectures (e.g., microservices, SOA) is a plus.
  • Monitoring & Tools:
  • Experience with support ticketing systems (e.g., JIRA, ServiceNow).
  • Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)



Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About LogIQ Labs Pvt.Ltd.

Founded :
2019
Type :
Services
Size :
20-100
Stage :
Raised funding

About

]eShipz: Simplifying Global Shipping for Businesses: At eShipz, we are revolutionizing how businesses manage their shipping processes. Our platform is designed to offer seamless multi-carrier integration, enabling businesses of all sizes to ship effortlessly across the globe. Whether you're an e-commerce brand, a manufacturer, or a logistics provider, eShipz helps streamline your supply chain with real-time tracking, automated shipping labels, cost-effective shipping rates, and comprehensive reporting.


Our goal is to empower businesses by simplifying logistics, reducing shipping costs, and improving operational efficiency. With an easy-to-use dashboard and a dedicated support team, eShipz ensures that you focus on scaling your business while we handle your shipping needs.


Read more

Connect with the team

Profile picture
HR eShipz
Profile picture
Shwetha K

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

Wissen Technology
at Wissen Technology
4 recruiters
Robin Silverster
Posted by Robin Silverster
Bengaluru (Bangalore)
8 - 13 yrs
₹20L - ₹40L / yr
skill iconJava
skill iconSpring Boot
Microservices
HLD
Architecture

Java Lead We are solving complex technical problems in the financial industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting. About Wissen Technology: Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals. Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’. Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world. Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation. We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider. Experience: 8–13 years in Java development. Domain Expertise: Background in product-based companies, investment banking experience preferred. Leadership: Proven ability to lead teams of 3–4 members. Technical Depth: Hands-on with complex systems and distributed architectures. Soft Skills: Strong analytical thinking, problem-solving, and excellent communication. Process Knowledge: Expertise in end-to-end SDLC and Agile methodologies. Tech Stack ● Languages & Frameworks: Core Java, J2EE, Spring Boot, Spring Framework. ● Architecture: RESTful APIs, Microservices. ● Persistence: Hibernate/JPA. ● Databases: Postgres, MySQL (or similar). ● Tools: Maven/Gradle, CI/CD pipelines. ● Cloud: AWS/Azure (nice to have). 

Read more
GO MO Group AB
Pratiksha Jondhalekar
Posted by Pratiksha Jondhalekar
Pune
2 - 4 yrs
₹8L - ₹9L / yr
Hubspot
Email Marketing
Automation

Role summary


We are looking for an Email Marketing Specialist who combines analytical thinking with

creativity to drive high-performing campaigns. This role requires someone who can

independently plan, execute, and optimize email marketing initiatives while leveraging data to improve engagement and conversions. The ideal candidate is detail-oriented, proactive, and comfortable working across multiple tools, campaigns, and datasets.

This role comes with a high level of ownership. You will be responsible for managing email as a core growth channel end-to-end, from strategy to execution to optimization. We’re looking

for someone who can take initiative, test new ideas, and continuously improve performance without relying on constant direction.


What You’ll Do


1. Campaign Strategy & Planning

● Plan and execute email and outbound campaigns for lead generation

● Create targeted campaigns aligned with user personas and business goals

● Manage campaign calendars and ensure timely delivery across multiple initiatives

● Work with lead data tools (e.g., Apollo, Snov.io) to build and manage prospect lists

● Leverage AI tools (e.g., Claude, ChatGPT) to accelerate the whole process


2. Marketing Automation & CRM Management

● Build and manage automation workflows with a focus on logic, scalability, and efficiency

● Work extensively with CRM platforms (preferably HubSpot) for campaign execution and

tracking

● Maintain and optimize contact databases, segmentation, and lifecycle stages


3. Data Analysis & Optimization

● Ensure best practices in email deliverability, including domain setup and inbox health

● Track campaign performance using key metrics such as open rates, CTR, conversions,

and ROI — and for outbound specifically, monitor reply rate, positive reply rate, meeting

booked rate, and sequence-level A/B results

● Continuously test and optimize outreach sequences for reply rates and conversions

● Use data to derive insights and continuously improve campaign effectiveness

● Work with spreadsheets (Google Sheets/Excel) to analyze campaign data and generate

reports


4. Audience Segmentation & Persona Mapping

● Develop and refine customer personas for targeted communication

● Segment audiences based on behavior, demographics, and engagement patterns

● Personalize campaigns to improve relevance and performance


5. Content & Quality Control

● Collaborate with sales/marketing to align messaging with ICPs and target accounts

● Collaborate with content/design teams to develop effective email creatives

● Ensure accuracy, consistency, and attention to detail in all campaigns

● Conduct A/B testing for subject lines, content, and CTAs


6. Cross-functional Collaboration

● Work with marketing, sales, and external vendors to align campaigns with broader goals

● Communicate insights, performance updates, and recommendations clearly


Qualification Criteria


● 2+ years of experience in lead generations campaigns and GTM strategies, including email marketing or a other paid marketing channels

● Demonstrated ability to own a channel end-to-end — from strategy and execution to reporting and optimization — with minimal supervision

● Strong analytical mindset with the ability to interpret data and make decisions

● Proficiency in Google Sheets (comfortable with basic to intermediate formulas and data handling)

● Hands-on experience with CRM tools, preferably HubSpot

● Strong understanding of audience segmentation and persona mapping

● Deliver regular performance reports (weekly/monthly) covering campaign results, key

insights, and recommended next steps

● Present findings clearly to internal stakeholders, translating data into actionable

recommendations

● High attention to detail and ability to manage multiple campaigns simultaneously

● Self-starter with the ability to work independently and proactively

● Strong problem-solving skills and structured thinking

● Good written and verbal communication skills

Preferred Attributes

● Experience with prospecting and campaign setup tools like Snov.io and/or Apollo

● Familiarity with A/B testing frameworks and experimentation

● Exposure to email deliverability best practices and tools

● Experience working in fast-paced or high-growth environments

● Understanding of email infrastructure (SPF, DKIM, DMARC) and its impact on deliverability

● Experience managing multiple sending domains and maintaining inbox health


Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

Read more
Tech Prescient
at Tech Prescient
3 candid answers
3 recruiters
Ashwini Damle
Posted by Ashwini Damle
Pune
4 - 6 yrs
₹10L - ₹20L / yr
DevOps
skill iconKubernetes
skill iconDocker
skill iconAmazon Web Services (AWS)
Terraform
+2 more

Job Title: DevOps Engineer

Experience Required: 4-6 Years

Desired Skills: Kubernetes, Docker, AWS, Azure, Python, Java, Terraform

Location: Pune

Employment Type: Full-time


We are looking for a DevOps Engineer who can think of automation at every step of software development. This includes hands-on experience and knowledge of the following -


  • 4+ years of professional DevOps experience
  • Hands-on expert development skills in Python/Java is a must
  • Experience with Infrastructure as code tools such as Terraform
  • Hands on experience with Kubernetes (EKS, AKS, GKE) or other container orchestration tools
  • Containerization technologies and tools such as Docker
  • Understanding of Cloud computing providers such as AWS, GCP, etc. and their services
  • Configuring and spinning up applications and microservices on K8s clusters
  • Good academics
  • Good communication skills



Immediately available candidates would be preferred.

Read more
Pocketly
Rachana b
Posted by Rachana b
Bengaluru (Bangalore)
1 - 2 yrs
₹5L - ₹6L / yr
Accounting
Financial accounting
GST
TDS

🔹 Role: Account Assistant

📍 Location: HSR Layout, Bangalore

📅 Experience: 1–2 years (Post Qualification)

🎓 Education: Graduate / CA-Intermediate

🏢 Company: Pocketly – A Fintech Startup

What We’re Looking For

We are looking for a driven and detail-oriented Account Assistant to join our finance team. If you're a quick learner, self-starter, and ready to grow with a dynamic fintech company, we'd love to meet you.

Key Responsibilities

Oversee day-to-day financial operations, including payroll, invoicing, and transactions.

Ensure timely tax compliance (GST, TDS, and related filings).

Coordinate with payroll consultants for payroll processing and statutory compliance.

Assist in preparing financial reports, including financial statements and MIS reports.

Support the implementation of new accounting policies, standards, and procedures.

Maintain confidentiality while handling sensitive financial data.

Manage day-to-day accounting tasks efficiently and accurately.

Adapt to a variety of operational tasks and responsibilities based on business needs.

Contribute to team goals by delivering timely and accurate outputs.

Requirements & Skills

Graduate or CA-Intermediate with 1–2 years of post-qualification experience.

Proficiency in Microsoft Excel and Microsoft Office.

Working knowledge of Tally ERP 9 is an advantage.

Strong attention to detail and a proactive attitude.

Excellent organizational and time management skills.

Strong sense of responsibility, accountability, and confidentiality.

Interested candidates can apply

Read more
Planetspark
at Planetspark
2 candid answers
Muskan Rani
Posted by Muskan Rani
Gurugram
1 - 5 yrs
₹3L - ₹7L / yr
skill iconRuby
skill iconRuby on Rails (ROR)
PSQL
MVC Framework
skill iconHTML/CSS
+1 more

This Role is ,perfect for someone looking to further their experience in web application and software development. to help maintain and improve our platform. Proficiency in Backend Development Someone with previous experience in ROR


1.Design and build reusable and efficient ruby code


2. Architect and install new infrastructure


3. Plan and implement new features


4. Integrate data sources and databases into one system

Read more
Maazi
Aalhad Acharya
Posted by Aalhad Acharya
Remote only
1 - 2 yrs
₹3L - ₹4L / yr
Field Sales
Sales
Point of sale

Job Advertisement: Junior Sales Associate


MAAZI Vietnam Co. Ltd. 


Total positions available: 2 


Location: North India (Delhi based) & East India (Kolkata based) 


About Us:


 Maazi Vietnam Co. Ltd. is a subsidiary of Maazi UK which was established in restaurant business since 2005, Maazi UK currently run 2 branches of restaurant in the Peak District in Derbyshire. Established in 2018, Maazi Vietnam Co. Ltd. has witnessed remarkable success under the leadership of Mr. Irfan Shabir and Aalhad Acharya. With existing restaurants in Ha Noi and Da Nang as well as ongoing projects in different cities in Vietnam, the company envisions becoming the leading Indian F&B brand in Vietnam and Southeast Asia. 


Position Overview:

As a Junior Sales Associate, you will play a vital role in supporting the sales team and contributing to the company's growth objectives. You will have the opportunity to learn from seasoned professionals while gaining hands-on experience in sales and customer relations.


Responsibilities:

- Assist senior sales associates in promoting menu items and engaging with customers.

Learn and apply effective sales techniques to maximize revenue opportunities.

- Provide excellent customer service by addressing inquiries and assisting with orders.

- Collaborate with the sales team to achieve sales targets and objectives.

- Maintain accurate records of sales transactions and customer interactions.

- Stay updated on product knowledge and industry trends to better serve customers.


Requirements:

- Bachelor's degree in Business Administration or related field is a plus.

- Previous experience in sales or customer service is preferred. (Minimum 1 Year) 

- Strong interpersonal and communication skills.

- Ability to work effectively in a team environment.

- Enthusiasm for learning and willingness to take on new challenges.

- Basic computer skills, including familiarity with MS Office applications.

- Fluency in both English and Hindi languages is preferred.


Benefits:

Competitive salary. (2-3 lakh per annum) 

- Opportunities for career growth and advancement within the company.

- A supportive and collaborative work environment.

- Travel and Living support for work related travels.

Read more
Blockchain Solutions Network
Khushboo Shrivastava
Posted by Khushboo Shrivastava
Ahmedabad
2 - 5 yrs
₹3L - ₹5L / yr
Lead Generation
Sales presentations
New business development
Business Development

Job Title: Business Development Executive (BDE)

Experience Level: 2+ Years

Location: Ahmedabad, Gujarat


Company Overview: Blockchain Solutions Network is a dynamic and rapidly growing company that is committed to innovation and excellence. We offer a range of products & services to our clients, and our success is driven by a talented and dedicated team of professionals.

We are currently seeking a Business Development Executive with 2+ years of experience to join our team and contribute to our continued growth and success.


Job Description: Position Summary: As a Business Development Executive at Blockchain Solutions Network, you will play a pivotal role in our growth strategy. Your primary responsibility will be to identify and develop new business opportunities, build relationships with potential clients, and contribute to the overall success of our sales and business development team.


Key Responsibilities:

● Lead Generation: Identify potential clients through various channels, including market research, cold calling, social media, and industry events.

● Client Relationship Building: Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions. ● Sales Pitch: Develop and deliver compelling sales pitches and presentations to potential clients, showcasing our products/services and value proposition.

● Sales Funnel Management: Maintain and update the sales funnel, including lead tracking, follow-up, and status reporting.

● Market Research: Stay updated on industry trends, market conditions, and competitor activities to make informed business development decisions.

● Sales Collateral: Assist in the development of marketing materials, proposals, and sales collateral to support the sales process.

● Networking: Attend industry events, conferences, and trade shows to expand your professional network and identify new opportunities.

● Reporting: Provide regular reports and updates on sales activities and progress to the senior management team.


Qualifications: Bachelor's degree in Business, Marketing, or a related field. 2+ years of experience in business development, sales, or related roles. Proven track record of achieving and exceeding sales targets. Excellent communication and presentation skills. Strong negotiation and relationship-building skills. Self-motivated, proactive, and results-oriented. Ability to work both independently and as part of a team. Proficiency in CRM software and Microsoft Office Suite.


Read more
The other Fruit
at The other Fruit
1 video
3 recruiters
Dipendra SIngh
Posted by Dipendra SIngh
Pune
1 - 5 yrs
₹3L - ₹15L / yr
skill iconMachine Learning (ML)
Artificial Intelligence (AI)
skill iconPython
Data Structures
Algorithms
+17 more
 
SD (ML and AI) job description:

Advanced degree in computer science, math, statistics or a related discipline ( Must have master degree )
Extensive data modeling and data architecture skills
Programming experience in Python, R
Background in machine learning frameworks such as TensorFlow or Keras
Knowledge of Hadoop or another distributed computing systems
Experience working in an Agile environment
Advanced math skills (Linear algebra
Discrete math
Differential equations (ODEs and numerical)
Theory of statistics 1
Numerical analysis 1 (numerical linear algebra) and 2 (quadrature)
Abstract algebra
Number theory
Real analysis
Complex analysis
Intermediate analysis (point set topology)) ( important )
Strong written and verbal communications
Hands on experience on NLP and NLG
Experience in advanced statistical techniques and concepts. ( GLM/regression, Random forest, boosting, trees, text mining ) and experience with application.
 
Read more
CodeHall Technology Pvt Ltd
Avneesh Jain
Posted by Avneesh Jain
Bengaluru (Bangalore)
0 - 1 yrs
₹3L - ₹4L / yr
skill iconJavascript
skill iconPython
Data Structures
Algorithms
Linux/Unix
CodeKraft, The School of Code is looking for software engineer trainees to join its Engineering team. To apply for this position you must have previous programming experience in either Java/Python/Javascript/Ruby and must be comfortable working on a Unix command line. The training program is of 3 months and on successfully completing the training you will be offered a full-time job with the company. During the training you will be expected to perform the following duties: Writing, testing and deploying code in a Linux environment Write backend API and tests using Python/Django Build a frontend using Javascript and React Create responsive web pages for desktop and mobile Production support and maintenance Qualifications: BE/BTech/BCA/MCA/BSc or equivalent Must know programming (do not apply if you have written less than 3000 lines of code). Please include link to your Github profile when you apply Good problem-solving skills Strong written and verbal communication Students in the final year can apply
Read more
AMPLINNO INDIA PVT LTD
at AMPLINNO INDIA PVT LTD
1 recruiter
Abhishek Rai
Posted by Abhishek Rai
Mumbai
1 - 3 yrs
₹1.5L - ₹0.0L / yr
skill iconC#
MVC Framework
Windows Communication Foundation (WCF)
skill icon.NET
ASP.NET
+1 more
Are you an experienced .Net Developer with front end application development? In this role, the developer will be responsible for designing and creating SQL objects in MS-SQL databases and do some troubleshooting and fixes to .NET C# MVC applications while working closely with DBA and QA staff. The development methodology is iterative, the timelines are very aggressive. Job Description for Dot Net Expertise in MVC framework, Angularjs, C#, .net, Ajax, ASP.Net development ASP.Net 3.5/4.0/4.5 Expertise in C#, VB.net Ease with Javascript and VB Script. Proven experience in MS SQL 2000 Server, ADO and/or Oracle Expertise in Visual Studio.Net. Proven track record in development of complex applications using SQL, MTS components Knowledge of project life cycle using Project Central and Microsoft Tools. Ability to troubleshoot errors associated with Web technology, VB Script, Javascript, HTML, XML, VB6, VB.net, c#, SQL Server 2000 & 7.0, Stored Procedures. Stored Procedure creation, Database Design, SQL Data Definition Language, SQL Data Manipulation Language and APIs. Desired Candidate Profile 1. 1-3 years of experience in developing Web Applications using .net. 2. Good experience in ASP.Net,C#.net,Ajax is required. 3. Understanding of SQL, stored procedures is required 4. Exposure to DNN is preferred. - Should have good experience in * Project & database design * Client interaction * Prototyping & client sign-off * Development & Unit Testing * Project documentation * Application roll-out * Strong debugging skills * Team Leading Exposure
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos