Cutshort logo
Crelio Health logo
Customer Success Manager - Growth
Customer Success Manager - Growth
Crelio Health's logo

Customer Success Manager - Growth

RUTUJA DANDNAIK's profile picture
Posted by RUTUJA DANDNAIK
2 - 9 yrs
₹3L - ₹8L / yr
Pune
Skills
Customer Success
Account Management
Customer Retention
Customer Relationship Management (CRM)
Analytical Skills
Communication Skills
Effective communication

Job Role - Customer Success Manager - Growth

Location - Pune

 

Responsibilities:

  • Ensure customer satisfaction by advising customers on configurations that may favourably impact performance.
  • Advise product development of recurring issues.
  • Provide post-sale technical support services to customers, including troubleshooting, problem resolution and training to customers.
  • Handling Customer Plan renewal, Plans to pitch etc.
  • Handling customer re-escalation, and smooth transitions between customers and organisation.

Requirements:

  • Minimum 2 years experience as a Customer Success Manager, with a proven track record of handling customers, solving issues and executing projects.
  • Good communication Skills.
  • Ability to Analyse Data- Have an eye for surveys and customer research. 
  • Need to be organised, to be able to organise thoughts and implement actions.
  • Proactive Problem Solver
  • Cheerful, Optimistic go-getter.
  • Self-starter and a good team player.
  • Eager to learn and execute the new processes for us.
  • Communication should be excellent
  • Ready to work in the US shift zone

 

About CrelioHealth:
CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & Flexi culture organisation with a young team.
We are a group of young enthusiasts passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.

Our Product -

  1. CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
  2. CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
  3. CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases

Org link - https://creliohealth.in/">https://creliohealth.in/

We are voted as #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to access and manage medical information using the same platform easily.

Find out more at https://creliohealth.com/">https://creliohealth.com/ or get updates on https://blog.creliohealth.in/">https://blog.creliohealth.in CrelioHealth for Diagnostics

https://blog.livehealth.in/">Blog - CrelioHealth for Diagnostics

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

About Crelio Health

Founded :
2013
Type
Size
Stage :
Raised funding
About

CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform.


We give diagnostic labs the ability to automate their processes at scale, therefore enhancing the patient experience and lowering their overall operating expenses. CrelioHealth encompasses more than a single product or service in its whole. It is an ecology that is driven by the experience. The company's mission is to find a solution to the most basic issue facing the healthcare system, which is the exchange of medical information. We offer a platform for both healthcare practitioners and patients, on which we manage and keep medical records, in addition to a great deal of other functionality.


The economy of India is undergoing a transition toward being more connected and educated. This indicates that individuals have gained the education necessary to make judgments based on accurate information. CrelioHealth's mission is to become the go-to app for managing medical information, linking providers, patients, and physicians on a unified platform.

Read more
Company video
Crelio Health's video section
Crelio Health's video section
Connect with the team
Profile picture
Mukund Malani
Profile picture
Abhimanyu Bhosale
Profile picture
Jayant Patil
Profile picture
Abhishek Dhamale
Profile picture
Sunil Chowhan
Profile picture
Amisha Tank
Profile picture
RUTUJA DANDNAIK
Profile picture
Shreya Kabra
Company social profiles
bloglinkedintwitterfacebook

Similar jobs

httpsvertexcosmoscom
Jaipur
0 - 1 yrs
₹1L - ₹2L / yr
Customer Service
Customer Support
Customer Relationship Management (CRM)
Communication Skills
Effective communication

Handle customer complaints,

Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions,

Process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Read more
iSahayog NGO
Bengaluru (Bangalore)
0 - 1 yrs
₹1.5L - ₹2.5L / yr
Communication Skills
MS-Office

This Recruitment is Specially for Physically Handicapped and Female Candidates belongs to a poor family.

Read more
Quick Dry Cleaning Software
at Quick Dry Cleaning Software
1 video
2 recruiters
Vivek Saini
Posted by Vivek Saini
Noida sector 62, NCR (Delhi | Gurgaon | Noida)
2 - 5 yrs
₹3L - ₹4L / yr
Customer Success
Client Servicing
Customer Retention
Customer Acquisition
Customer Relationship Management (CRM)

Opportunity

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)


Responsibilities

  • Be the single point of contact for all your customers from the time they sign the contract.
  • Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
  • Understand the customer’s goals, org structure, key challenges, and define their success.
  • Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
  • Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
  • Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
  • Monitor at-risk customer behavior and carry out activities to retain them.
  • Own churn and expansion for all your accounts.
  • Identify opportunities for portfolio growth and contact customers for upsells.
  • Work towards turning customers into advocates of QDC.
  • Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 


What you can expect in the next 12 months

 

Within 1 month


  • You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
  • You should have spent a day at the laundry store to get live hands on experience.
  • Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
  • Start owning the renewal process with the help of peers.

Within 3 months


  • You should be able to manage the portfolio assigned with some dependencies on your peers.
  • Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
  • Participate in conversations regarding process refining.
  • Should be able to independently handle complex sets of queries related to the product.
  • Track and hit key implementation milestones.

Within 6 months


  • You should be able to independently manage the portfolio assigned.
  • Should be able to define the expansion targets for your portfolios.
  • Should be able to add value to the overall process alignment owning some initiatives.
  • Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months


  • Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
  • Deliver and present metrics related to success and show improvements.


What an ideal candidate looks like

  • At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
  • Ability to understand a software product and its nuances very well.
  • Excellent written and verbal business communication skills.
  • Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
  • Ready to work during US hours - in future


What are we looking for?

Attitude

Skills

  • Empathy
  • Positive Attitude
  • Organized
  • Process Driven
  • Coachable
  • Patience
  • Metrics Driven
  • Ability to explain in uncomplicated/ simple language
  • Attentive and Listening Skills
  • Effective Negotiator 
  • Creative Problem Solver
  • Comfortable with huge data and analytics


About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

  • Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
  • Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
  • Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

  • 3 Billion garments processed through QDC Dry Cleaning Cloud
  • 47 countries
  • 1000+ Paid subscribers
  • 5000+ Users
  • All this could be achieved with a nimble team of 20 from our single office in Noida


Why join QDC?

  • Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
  • Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
  • Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment:
We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
Read more
hoichoi tv
at hoichoi tv
1 recruiter
Recha Paliwal
Posted by Recha Paliwal
Kolkata
1 - 6 yrs
₹2L - ₹3.6L / yr
Customer Support
Customer Service
Customer Retention

About hoichoi:

hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.

Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.

As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.

 

Overview:

Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.

Job Role:

·        Answer user communication/queries via emails, live chats and calls

·        Ensure minimum turnaround time for resolving user queries & complaints

·        Deliver best in class service in the friendliest and timely manner

·        Suggest process & product improvements based on user feedback

·        Assist the team in reporting & analysis

 

Qualifications:

·        2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

·        Excellent proficiency in Bengali, English & Hindi

·        Critical thinking and problem-solving skills

·        An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.

Read more
Fieldproxy
at Fieldproxy
2 recruiters
Swaroop Vijayakumar
Posted by Swaroop Vijayakumar
Chennai
2 - 5 yrs
₹7L - ₹10L / yr
Account Management
SaaS
B2B Marketing
Inside Sales
Customer Relationship Management (CRM)
+1 more

Responsibilities

  • Educating customers about our business solutions.
  • Presenting product to prospective clients.
  • Negotiate agreements and keep records of sales and data.
  • Closing customer contracts and generating new sales.
  • Using automation tools to track progress and report goals.
  • Analyzing consumer needs and developing innovative solutions.
  • Remain in regular contact with your clients to understand and meet their needs.

Qualifications

  • Strong interpersonal skills. Must be able to negotiate and problem-solve.
  • Knowledge of current marketing and advertising trends and best practices.
  • Strong leadership and decision-making skills.
  • Demonstrable business acumen and a deep understanding of business sales processes.
  • Proven experience as an Account Executive, or similar sales/customer service role
  • Knowledge of market research, sales and negotiating principles
  • Excellent communication/presentation skills and ability to build relationships
  • Organizational and time-management skills
  • Enthusiastic and passionate
  • 2+ years experience

Why should you join us?

 

We at Fieldproxy provide more than just a startup experience. Some of the perks you will be getting include:

  • Competitive Salary
  • Company-paid Health Insurance
  • Friendly and supportive work culture
  • Other perks such as free snacks and an informal dress code

Skills:- Customer Relationship Management (CRM), Account Management, Key account management and Sales

Read more
Wing Operations & Technologies
Remote only
0 - 1 yrs
₹2.4L - ₹3L / yr
Communication Skills
Client Servicing
Customer Service
English Proficiency
Business Process Outsourcing (BPO)
+4 more

Job Summary: - This is not a hardcore BPO job wherein you're required to take 100+ calls or chats. This is a Client Facing role and someone who has good communication skills is highly suitable for this position!

 

You would be alleviating our client's day-to-day responsibilities by: -

  • Responding to emails and phone calls
  • Scheduling meetings
  • Booking travel and accommodations
  • Managing a contact list
  • Preparing customer spreadsheets and keeping online records
  • Organizing managers’ calendars
  • Performing market research
  • Creating presentations, as assigned
  • Addressing employees' administrative queries
  • Providing customer service as the first point of contact

 

What we expect: - This is a 100% remote opportunity that requires working in the U.S. timezone. The VA role is one that doesn’t neatly fit within the confines of the “9 - 6 day”, so we’re looking for a go-getter who’s eager to be flexible and available, even outside traditional working hours. Our Virtual Assistant will serve as an essential partner to the client. This highly organized, endlessly resourceful person will ensure that nothing falls through the cracks.

 

Benefits of working with WING: -

  • 100% remote opportunity which gives freedom to work at your desired location.
  • Benefits of both worlds - Enthusiasm & Learning curve of a Start-Up, Deliveries & Performance of an Enterprise Service Provider.
  • The sky's the limit when it comes to learning, growth & ideas.
  • We do not follow the “typical corporate” hierarchy ladder.
  • As part of our dedication to an inclusive and diverse workforce, Wing is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
Read more
Hermanos
Aneena George
Posted by Aneena George
Mumbai
0 - 1 yrs
₹1L - ₹3L / yr
Communication Skills
English Proficiency
Problem solving
We are looking for someone with a flair for communication to interact with our users via email and other channels, answer all their questions, iron out any wrinkles our users might face, and generally keep them happy through prompt and dedicated support.

Roles and Responsibilities

Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client.
Develop open and effective channels of communication with each client that can be employed by other departments as well.
Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.
Encourage revenue growth by inspiring clients to purchase accessories and additional services.
Become the reliable point of contact for each customer that is required to establish a strong business relationship.
Read more
CrioDo
at CrioDo
2 recruiters
Vandna  Kain
Posted by Vandna Kain
Bengaluru (Bangalore)
1 - 3 yrs
₹3L - ₹5L / yr
Communication Skills
Customer Success
Revenue management
Customer Relationship Management (CRM)

Roles & Responsibilities

  • Be part of the customer success team and own a process in user onboarding journey

  • Own the Revenue Operations end-to-end for our Customers; helping out Customers from post-sales to program onboarding.

  • Ensure good customer experience and execute a feedback loop to improve the related processes

  • Understand Crio’s product offerings and customer acquisition process

  • Organize and manage work and report progress with CRM/Spreadsheets

Skills/Expectations

  • Good communication skills in English and Hindi (optional)

  • 1+ years exp of customer handling roles preferred

  • Motivation and drive to learn and grow in career

  • Problem solving skills to handle work scenarios, take decisions and manage the work in a time effective manner


Read more
Easyleadzcom
at Easyleadzcom
2 recruiters
Shreyaa Ratra
Posted by Shreyaa Ratra
NCR (Delhi | Gurgaon | Noida)
0 - 2 yrs
₹1.5L - ₹2L / yr
Customer Support
Technical support
Communication Skills
Effective communication
Positive attitude
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
Read more
B2B Cloud Telephony Co
B2B Cloud Telephony Co
Agency job
via Unnati by Shubhasri Haveri
Remote only
5 - 7 yrs
₹15L - ₹18L / yr
Customer Success
Customer Retention
Onboarding
Growth Hacking
Sales strategy
+1 more
Are you looking to join a fast growing cloud telephony company where you could use your experience and leverage on the growth? Then, please read on.

Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
 
Currently operating in major cities, the startup is focused on increasing its reach in tier 2 and 3 cities and towns, which are largely untapped markets. They also have their operations set up across South Asia, Middle East, and Latin America. Led by a visionary founder, whose experience covers business, technology, sales, and operations, the team is built on trust, motivation, learning, and improvement.
 
As a Manager - Customer Success, you will be responsible for the overall functioning of the processes including onboarding, product adoption, retention and growth.
 
What you will do:
  • Leading the Customer Success function by training, engaging and developing your team
  • Managing the daily activities of Team Leads and below.
  • Working on new strategies to improve the overall customer experience, and minimise churn.
  • Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
  • Interacting with the Sales team to work on inter-departmental challenges

 

What you need to have:

  • Any UG / PG
  • A customer-focused mindset, putting the customer experience first in every action you take
  • Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
  • Has been in the leadership role of the similar profile from past 2-3 years
  • Experience working in a B2B SaaS organisation
  • Technically proficient
  • Excellent listening skills
  • Ability to effectively communicate at all levels of the organization.
  • Excellent problem-solving skills
  • Extremely process-oriented
  • Experience leading, coachng, and empowering your team to do their best work
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos