Behavioural Scientist

Job Title: Customer Support Executive

Location: On-site – Lower Parel, Mumbai

Company: Torero Softwares Ltd

Timings: Monday to Saturday, 10:00 AM – 7:00 PM

About the Role

We are looking for Customer Support Executives to assist clients who are already using our software. You will receive calls from customers and help them with questions about using the software, billing, accounting, and GST. This role is perfect for someone who enjoys solving problems, guiding clients, and providing friendly support over calls.

What You’ll Do

• Answer client calls and solve software-related queries.
• Guide clients on billing, accounting, and GST features.
• Provide online support and training when needed.
• Keep clients happy with clear and friendly communication.

Who We’re Looking For

• Commerce Graduate (Freshers with accounting knowledge are welcome), or
• 12th Pass (Commerce) with 6+ months customer support experience.
• Basic knowledge of accounting and GST.
• Good communication and problem-solving skills.
• Comfortable handling client systems online.

Why Work With Us

• Join a growing healthcare software company.
• Learn software support and client management hands-on.
• Friendly team with opportunities for career growth.

Apply Now

Senior Software Engineer 

Challenge convention and work on cutting edge technology that is transforming the way our customers manage their physical, virtual and cloud computing environments. Virtual Instruments seeks highly talented people to join our growing team, where your contributions will impact the development and delivery of our product roadmap. Our award-winning Virtana Platform provides the only real-time, system-wide, enterprise scale solution for providing visibility into performance, health and utilization metrics, translating into improved performance and availability while lowering the total cost of the infrastructure supporting mission-critical applications.  

We are seeking an individual with expert knowledge in Systems Management and/or Systems Monitoring Software, Observability platforms and/or Performance Management Software and Solutions with insight into integrated infrastructure platforms like Cisco UCS, infrastructure providers like Nutanix, VMware, EMC & NetApp and public cloud platforms like Google Cloud and AWS to expand the depth and breadth of Virtana Products. 

Work Location: Pune/ Chennai

Job Type:Hybrid

Role Responsibilities: 

• The engineer will be primarily responsible for architecture, design and development of software solutions for the Virtana Platform 
• Partner and work closely with cross functional teams and with other engineers and product managers to architect, design and implement new features and solutions for the Virtana Platform. 
• Communicate effectively across the departments and R&D organization having differing levels of technical knowledge.  
• Work closely with UX Design, Quality Assurance, DevOps and Documentation teams. Assist with functional and system test design and deployment automation 
• Provide customers with complex and end-to-end application support, problem diagnosis and problem resolution 
• Learn new technologies quickly and leverage 3rd party libraries and tools as necessary to expedite delivery 

Required Qualifications:    

• Minimum of 7+ years of progressive experience with back-end development in a Client Server Application development environment focused on Systems Management, Systems Monitoring and Performance Management Software. 
• Deep experience in public cloud environment using Kubernetes and other distributed managed services like Kafka etc (Google Cloud and/or AWS) 
• Experience with CI/CD and cloud-based software development and delivery 
• Deep experience with integrated infrastructure platforms and experience working with one or more data collection technologies like SNMP, REST, OTEL, WMI, WBEM. 
• Minimum of 6 years of development experience with one or more of these high level languages like GO, Python, Java. Deep experience with one of these languages is required. 
• Bachelor’s or Master’s degree in computer science, Computer Engineering or equivalent 
• Highly effective verbal and written communication skills and ability to lead and participate in multiple projects 
• Well versed with identifying opportunities and risks in a fast-paced environment and ability to adjust to changing business priorities 
• Must be results-focused, team-oriented and with a strong work ethic 

Desired Qualifications: 

• Prior experience with other virtualization platforms like OpenShift is a plus 
• Prior experience as a contributor to engineering and integration efforts with strong attention to detail and exposure to Open-Source software is a plus 
• Demonstrated ability as a lead engineer who can architect, design and code with strong communication and teaming skills 
• Deep development experience with the development of Systems, Network and performance Management Software and/or Solutions is a plus 

About Virtana:  Virtana delivers the industry’s only broadest and deepest Observability Platform that allows organizations to monitor infrastructure, de-risk cloud migrations, and reduce cloud costs by 25% or more. 

Over 200 Global 2000 enterprise customers, such as AstraZeneca, Dell, Salesforce, Geico, Costco, Nasdaq, and Boeing, have valued Virtana’s software solutions for over a decade. 

Our modular platform for hybrid IT digital operations includes Infrastructure Performance Monitoring and Management (IPM), Artificial Intelligence for IT Operations (AIOps), Cloud Cost Management (Fin Ops), and Workload Placement Readiness Solutions. Virtana is simplifying the complexity of hybrid IT environments with a single cloud-agnostic platform across all the categories listed above. The $30B IT Operations Management (ITOM) Software market is ripe for disruption, and Virtana is uniquely positioned for success. 

Job Overview :

We are seeking a passionate and experienced Full Stack Developer with a strong background in Java and modern front-end technologies. The ideal candidate should possess a keen analytical mindset, be comfortable working in a cross-functional, fast-paced environment, and demonstrate the ability to take ownership of technical challenges. This role involves end-to-end development, from understanding business requirements to delivering scalable, high-quality solutions, while continuously seeking improvement and innovation. 

KEY RESPONSIBILITIES 

• Analyze entity relationships to design and implement efficient, scalable code solutions.
• Develop reports and conduct thorough analysis to identify defects and recommend enhancements. 
• Perform root cause analysis to resolve issues effectively and prevent recurrence. 
• Offer technical recommendations and develop improvement plans based on data-driven insights. 
• Apply a curious, problem-solving mindset to tackle complex business challenges and propose innovative solutions.   

 REQUIRED QUALIFICATIONS: 

• 5+ years of hands-on experience with Java, HTML5, Angular, TypeScript, JavaScript, and React. 
• Demonstrated knowledge or strong interest in full stack development. 
• Solid experience working with RESTful services, independent of platform.
• Proficiency in Oracle or SQL Server, with the ability to define data flow, high-level data design, and relationships.
• Exposure to AWS Cloud technologies and cloud-based development. 
• Working knowledge of version control tools such as Git or SVN.
• Experience implementing automated testing platforms and writing unit tests. 
• Proven ability to collaborate with cross-functional teams including Technical Leads, Product Managers, and Designers. 
• Strong communication skills with a flexible, team-oriented approach. 
• Prior experience working with US-based clients and adaptability to shifting priorities. 
• Self-driven and accountable, with a strong sense of ownership and responsibility.

● Analyze business requirements and design test cases for functional and non-functional

testing.

● Identify, document, and track defects, ensuring thorough root cause analysis and resolution.

● Ensure high-quality application releases for UAT and Production.

● Collaborate with cross-functional teams during sprint planning, grooming, and

retrospectives.

● Conduct API testing and validate system integrations.

● Perform database testing to ensure data accuracy and integrity.

● Execute regression testing for unchanged features.

● Ensure compliance with company QA standards, policies, and best practices.

● Maintain test strategies, processes, and result documentation.

● Develop and manage test automation frameworks using tools like Cypress and Playwright.

Location-- Goregaon

About Company

Our client is an Indian D2C brand into a Premium Luxury Destination to shop exclusive Designer wear.

We are hiring an HR Business Partner for a luxury retail & e-commerce omnichannel platform that is well-funded and is now ready for its next level of growth. Backed by reputed investors, it is already a leader in its space. The focus for the coming years will be on scaling the business with technology as its backbone. Market-driven competitive salary for the right candidate

Role Summary:

As a Store Manager, you will drive store profitability by overseeing operations, implementing sales strategies, ensuring exceptional customer service, and leading a high-performance team. If you're prepared for a challenging and rewarding role, apply to contribute to our company's success.

Expectations and Summary of Role:

Job Duties and Responsibilities:

- Drive top-line sales revenue and profitability.

- Develop and communicate SMART store targets.

- Resolve escalated customer complaints and collect feedback.

- Execute marketing strategies to increase the customer base.

- Establish standardized systems for smooth store operations.

- Manage team deliverables, resolve conflicts, and maintain high morale.

- Participate in the hiring process and develop the sales team.

- Prepare analytical reports on store performance for management.

Requirements

- Proven experience as a Store Manager or in a similar role.

- Strong leadership and people management skills.

- Excellent communication and interpersonal abilities.

- Demonstrated ability to drive sales and achieve targets.

- Knowledge of retail operations and customer service principles.

- Analytical and problem-solving skills.

Job Description: SAP SuccessFactors Cloud Platform Integration (CPI) Developer

Experience: 10+ years of SAP SF Techno-Functional experience

Work Location: Hyderabad, Chennai, Mumbai, Pune, Bangalore

Technical Skills Required:

• 10+ Years of extensive work exp in SAP SF - Employee Central (preferred), Payroll, Compensation, Learning, RBS
• 5+ years of experience working on SAP CPI Implementations and SAP SuccessFactors Employee Central
• Experience with SF-API’s and ODATA Data Dictionary for SuccessFactors
• Hands-on Experience in developing custom complex interfaces with SAP Cloud Platform Integration (SAP CPI/HCI) using various HCI/CPI tools
• Excellent Knowledge of utilizing CPI Standard Adapters and connectivity technologies (SOAP, REST, SFTP, IDOC and etc.)
• Good to have experience in using OAuth Authentication between SAP CPI and SAP SuccessFactors
• Sound knowledge of Groovy Scripting, XSLT Mappings, XMLs
• SAP Certifications – CPI is required
• Optional: SAP Mobile Platform – SMP: Experience in developing mobile apps (hybrid and native) using SAP Mobile Services is added advantage
• Good knowledge around MDF, and associated system configuration is preferred

Roles & Responsibilities:

• Responsible for developing inbound and outbound interfaces to/from the SAP Products cloud to cloud and On-Premises.
• Responsible for Technical Requirement gathering, effort estimation, technical design, and development of interfaces.
• Actively participate in end-to-end project activities to ensure the team delivers effective business systems solution.
• Coordinate extensively with business users, functional and cross-functional team members, developers, integration resources.
• Solution Architecting to ensure that technical designs utilize the appropriate integration pattern and standards
• Proactively scan for troubleshooting and resolve system related issues that could impact end-to-end system functionality.
• Design, implement and support complex business processes in an SAP SuccessFactors Human Capital Management (HCM) environment
• Experience working with international clients at onsite locations will be an added advantage
• Workbook Business Blueprint Preparation Execution of Test Cases, Test Plans, Test scripts, Knowledge of MDF foundation objects associations Business rules and workflows
• Conduct thorough Joint Application Design sessions with the business end users to review business needs and document any additional system/reporting requirements

Inter-Personal & Soft skills required:

• Positive work ethic to deliver results within tight deadlines and in demanding situations
• Flexibility to adapt to a variety of engagement types, working hours and work environments and locations
• Excellent written and verbal communication skills
• Proactive, self-directed, resourceful, and highly organized
• Team player: Team management skills, self-driven and ability to work independently
• Exhibit strong leadership and comprehension abilities to develop business documents and to anchor system support activities
• Ability to explain SAP concept to business in non-technical terms

Responsibilities:

• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems Proof read and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed