Business Development Executive

About MyOperator

MyOperator is a Business AI Operator platform that enables businesses, teams, and AI agents to work together seamlessly for customer operations such as Sales, Support, Escalations, Feedback, and Refund processes. With 12,000+ businesses using our platform, we operate at meaningful scale and power mission-critical communication workflows including voice bots, WhatsApp automation, and intelligent call routing.

We are building for reliability, speed, and impact. MyOperator values ownership, critical thinking, and execution. This is a high-expectation, high-learning environment where engineers are empowered to solve complex problems and build systems that directly affect customer outcomes.

Role Overview

We are looking for a skilled and proactive Site Reliability Engineer (SRE) to take end-to-end ownership of production reliability, observability, and performance engineering across MyOperator’s AI-powered communication infrastructure.

This role is not operational-only — it requires strong system design thinking, deep troubleshooting ability, and a production ownership mindset. You will define reliability standards, build observability frameworks, lead incident response, and drive SLO-based engineering practices across distributed AWS and Kubernetes environments.

Key Responsibilities

• Own production reliability, uptime, latency, and error budgets across critical services.
• Design and manage production-grade monitoring using Grafana, VictoriaMetrics (Prometheus), and PromQl, AWS CloudWatch.
• Define and enforce SLIs, SLOs, and SLA thresholds for AI communication systems (voice bots, WhatsApp APIs, call routing).
• Build real-time operational dashboards for incident response, capacity planning, and leadership visibility.
• Implement end-to-end distributed tracing using OpenTelemetry (OTEL Collector).
• Design and maintain centralized logging with strong correlation between logs, metrics, and traces.
• Create SLO-based alerting systems with minimal noise and fast incident detection.
• Lead incident response lifecycle: alert triage, mitigation, RCA documentation, and preventive improvements.
• Drive MTTR reduction through structured monitoring, automation, and reliability engineering practices.
• Monitor and troubleshoot AWS EKS (Kubernetes) production workloads.
• Instrument and monitor LLM API integrations, AI inference pipelines, and messaging systems.
• Analyze logs using OpenSearch / ELK for anomaly detection and root cause identification.
• Automate operational workflows using Python or Bash to eliminate manual toil.
• Drive performance optimization, scalability improvements, and capacity planning.
• Collaborate with engineering teams to instrument new services from day one.

Required Skills & Qualifications

• 3–6 years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles.
• Hands-on experience with:
• VictoriaMetrics / Prometheus (time-series monitoring)
• Grafana dashboards and visualization
• PromQL for writing complex queries and alerts
• Experience implementing distributed tracing using OpenTelemetry (Mandatory).
• Strong experience with centralized logging systems (ELK / OpenSearch / Loki).
• Experience with alerting frameworks such as Alertmanager or Grafana Alerts.
• Strong understanding of SLIs, SLOs, SLA design, and reliability engineering principles.
• Hands-on experience managing AWS production workloads (EC2, RDS, ELB, CloudWatch, IAM).
• Experience with Kubernetes (AWS EKS preferred).
• Familiarity with CI/CD pipelines and automation tools.
• Good understanding of Linux systems, networking, and cloud infrastructure.
• Experience handling production incidents and participating in on-call rotations.
• Ability to automate operational tasks using Python or Bash.

Good to Have

• Experience with OpenSearch / ELK log pipelines and anomaly detection.
• Kubernetes monitoring (pod health, node metrics, autoscaling behavior).
• CI/CD observability integration (Jenkins, GitHub Actions).
• Experience in monitoring LLM APIs and AI inference pipelines.
• Familiarity with MLOps or AI observability tools (Arize, WhyLabs, etc.).
• Service mesh exposure (Istio).
• Infrastructure as Code (Terraform, CloudFormation).
• Experience with chaos engineering or load testing tools.
• Multi-cluster or multi-region architecture exposure.

Key Expectations

• Ownership of production systems and high availability.
• Strong troubleshooting and debugging skills.
• Focus on automation and reliability improvements.
• Proactive approach to incident prevention.
• Ability to reduce alert noise and improve signal quality.
• Data-driven approach to reliability engineering.

This Role Is Not For

• Candidates with purely development experience and no production ownership.
• Candidates without real incident response or on-call experience.
• Freshers or candidates with less than 3 years of experience.

Data Engineer

Brief Posting Description:

This person will work independently or with a team of data engineers on cloud technology products, projects, and initiatives. Work with all customers, both internal and external, to make sure all data related features are implemented in each solution. Will collaborate with business partners and other technical teams across the organization as required to deliver proposed solutions.

Detailed Description:

·        Works with Scrum masters, product owners, and others to identify new features for digital products.

·        Works with IT leadership and business partners to design features for the cloud data platform.

·        Troubleshoots production issues of all levels and severities, and tracks progress from identification through resolution.

·        Maintains culture of open communication, collaboration, mutual respect and productive behaviors; participates in the hiring, training, and retention of top tier talent and mentors team members to new and fulfilling career experiences.

·        Identifies risks, barriers, efficiencies and opportunities when thinking through development approach; presents possible platform-wide architectural solutions based on facts, data, and best practices.

·        Explores all technical options when considering solution, including homegrown coding, third-party sub-systems, enterprise platforms, and existing technology components.

·        Actively participates in collaborative effort through all phases of software development life cycle (SDLC), including requirements analysis, technical design, coding, testing, release, and customer technical support.

·        Develops technical documentation, such as system context diagrams, design documents, release procedures, and other pertinent artifacts.

·        Understands lifecycle of various technology sub-systems that comprise the enterprise data platform (i.e., version, release, roadmap), including current capabilities, compatibilities, limitations, and dependencies; understands and advises of optimal upgrade paths.

·        Establishes relationships with key IT, QA, and other corporate partners, and regularly communicates and collaborates accordingly while working on cross-functional projects or production issues.

Job Requirements:

EXPERIENCE:

2 years required; 3 - 5 years preferred experience in a data engineering role.

2 years required, 3 - 5 years preferred experience in Azure data services (Data Factory, Databricks, ADLS, Synapse, SQL DB, etc.)

EDUCATION:

Bachelor’s degree information technology, computer science, or data related field preferred

SKILLS/REQUIREMENTS:

Expertise working with databases and SQL.

Strong working knowledge of Azure Data Factory and Databricks

Strong working knowledge of code management and continuous integrations systems (Azure DevOps or Github preferred)

Strong working knowledge of cloud relational databases (Azure Synapse and Azure SQL preferred)

Familiarity with Agile delivery methodologies

Familiarity with NoSQL databases (such as CosmosDB) preferred.

Any experience with Python, DAX, Azure Logic Apps, Azure Functions, IoT technologies, PowerBI, Power Apps, SSIS, Informatica, Teradata, Oracle DB, and Snowflake preferred but not required.

Ability to multi-task and reprioritize in a dynamic environment.

Outstanding written and verbal communication skills

Working Environment:

General Office – Work is generally performed within an office environment, with standard office equipment. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. 

physical requirements:                     

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. 

Mental requirements:

Employee required to organize and coordinate schedules.

Employee required to analyze and interpret complex data.

Employee required to problem-solve. 

Employee required to communicate with the public.

Key Responsibility Areas:

• Develop tools and applications by producing clean, efficient code.
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions
• Perform validation and verification testing and debud code.
• Work collaboratively with others to achieve goals
• Experience working in an agile environment

Required Skills:

• Experience in implementing Object-Oriented Python, Django.
• Good understanding on Django
• Experienced in interfacing with *third party API’s using REST
• Worked with varieties of Relational Databases (RDBMS) like SQLite, MySQL, PostgreSQL.
• Experience in Version Control with Git and Bitbucket.
• Experience with JIRA the development progress and tracking deadlines of the project

Job description

The ideal candidate must be willing to engage in all stages of the sales cycle. They should be confident with building new client relationships. They should have evidence of strong skills and possess good communication skills.

Responsibilities

• Build relationships with prospective clients; cold calling, emailing, follow-up and resolve any concerns/problems.
• Prepare and present proposals to qualifying companies on import/export opportunities.
• Understanding the market and its needs, product selection, sending prices, taking new orders, and sending samples, catalogues etc.
• Utilize effective communication and interpersonal skills to address any issues/problems or concerns.
• Keep abreast of opportunities in various countries through ongoing communication with contacts.
• Provide reqular feedback to the management on existing/ new opportunities and implement discussed action plans to capitalise on the opportunities.

Requirements

• Masters of Business Administration degree.
• Well versed in English
• Strong communication and presentation skills

Job Description

We are hiring full-stack developers for luxury-commerce platform that is well-funded and is now ready for its next level of growth. It is backed by reputed investors and is already a leader in its space. The focus for the coming years will be heavily on scaling the platform through technology.  Market-driven competitive salary for the right candidate

Roles & Responsibilities:

• Work with the Business Teams & Product Managers, understand the requirements and design the technical architecture and implement it
• Build the code independently according to the technical specifications, detailed design, maintainability, and coding and efficiency standards
• Create a technical design from Functional Design Doc / Requirements Doc and be able to troubleshoot with debugging skills
• Own product and its features from conception to delivery.

Qualifications:

• Proficiency in Node JS, and React JS.
• Hands on experience in developing customer facing Node JS based applications is a must.
• Knowledge of front-end technologies such as HTML, CSS, and JavaScript.
• Familiarity with datastores such as MySQL, Oracle, Redis, and Solr/Elasticsearch.
• Knowledge of logging frameworks such as fluentd, logstash etc.
• Knowledge of Containerization (Docker, Kubernetes etc.) will be an advantage
• Writing and utilizing RESTful API services and performance tuning web applications
• Experience with cloud providers such as AWS, Azure etc.
• Passion for building & scaling consumer-facing products.
• Attention to detail, good communication and organizational skills

·       3+ yrs of experience in product development (Preferring SaaS based)

·       Must have experience in Java web-based application development

·       Hands on development experience on Java/J2EE, Springboot, Spring, Struts, Hibernate, REST Services

·       Experience on HTML, JavaScript, JQuery

·       Hands on experience on database-writing queries/procedures

·       Experience on SVN,GIT,

·       Knowledge of Server configuration

·       Knowledge of cloud preferably AWS

We are looking for an experienced Senior Software Engineer who will develop designing and develop new software solutions; as well as support existing product updates and enhancements. Our Senior Software Engineer will join a growing team of developers responsible for building new and supporting existing products.

The ideal candidate will have the ability to prioritize well, communicate clearly, have a consistent track record of delivery and have excellent software engineering skills. Creative engineering is balanced with high quality and a customer focus. Must be able to work across multiple facets of the project and juggle multiple responsibilities at the same time. Strong analytic capability and the ability to create innovative solutions. We are looking for a highly motivated individual who is looking to grow their career in a fast-paced environment.

• Understand complex application design and program activities in the latest techniques and technologies: PHP, MySQL, Laravel, Rest APIs, Javascript, React, CSS, HTML and AWS Infrastructure
• Implement high-quality code in an agile, test-driven development environment
• Create high-performance APIs, libraries and microservices that scale to meet/exceed client expectations
• Participate in design and code reviews 
• Perform performance and scalability analysis as needed
• Find creative and elegant solutions to complex problems
• Research, evaluate and adopt next-generation technologies 
• Build automated unit and integration tests as needed 
• Work closely with our Designers, Engineers, Product Owners and Application Engineers and build automated solutions
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions
• Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle
• Prepare and install solutions by determining and designing system specifications, standards and programming
• Accomplish engineering and organization mission by completing related results as needed
• Protect operations by keeping information confidential

• Mentor junior and mid-level engineers
• Make informed decisions quickly and take ownership of services and applications at scale
• Understand business needs and know how to create the tools to manage them
• Grow engineering teams by interviewing, recruiting and hiring

• 5+ years of experience with PHP, MySQL, Rest APIs, 
• 3+ years of experience with Javascript, React, CSS, and HTML
• Experience with AWS Infrastructure a plus 
• Experience with Github and tools like Bugsnag and Crashlytics 
• Experience working in an agile environment that follows Scrum or other agile methodologies 
• Experience developing software for Enterprise clients is preferred 
• Experience working with project management tools such as Asana or Trello is a plus
• Excellent time management skills, with the ability to work under deadlines in a fast-paced environment
• Attention to detail and commitment to high-quality/error free deliverables
• Great communication and problem-solving skills
• Detail-oriented and a critical thinker 
• Collaborate with team to brainstorm and create new products
• Stay on the leading edge of development practices
• A team player and leader but can work independently

About you

• Bachelor’s or Master’s in Computer Science or Computer Engineering  
• 6+ years of software development experience 
• Experience in SaaS (Software as a Service) model building scalable platforms utilizing micro services/distributed systems architecture using: restful APIs by internal and external partners 
• Understanding of data structures and algorithms
• Demonstrated experience with multi-tier applications
• Additional experience in customer-facing sustaining, support work and customer communication 

Our Culture

We help companies manage their biggest asset, their people. We are disrupting the corporate wellness market to help companies large and small to support employee and workplace wellbeing. If you’re ready to join our growing team and have the opportunity to be a part of a company that is focused on Woliba (Work-Life-Balance) then we’d love to hear from you. 

• Complete and end to end management of training and capability building of learners in each cohort and simultaneously running cohorts
• Deep analysis of weekly progress of each individual learner and planning of remediation
• Being a mentor and guide to each individual learner, driving their strengths and addressing skill gaps so each candidate progresses to our standard of excellence in capability
• Planning and ensuring holistic readiness of all learning infrastructure including courseware, platform, labs, projects, domain based contextual learning and business (soft) skills (with support from content and other functions and leadership teams)
• Managing a team of trainers and other resources such as training assistants for optimum resource utilization and delivering best quality industry-relevant training

• At least 10 years experience in training technical areas in computer science and data engineering or cloud
• Experience in managing trainers and managing training operations
• Clear and up to date understanding of job role requirements, talent requirements, especially in data driven technical job roles
• Strong delivery experience will be an added plus

Job Description 

Experience : 3+ years in end to end US Technical Hiring 

Location : Pune 

Notice Period : Immediate Preferred 

To be eligible you must be: 

• Excellent in sourcing through Job Portals, Social Media, x ray Search-Booleans, etc.
• Responsible for full-cycle recruiting: Sourcing the candidates, screening them, Interview coordination, rate negotiation and hand-holding all the way till closure 
• Exceptional communication, interpersonal, and decision-making skills
• Able to analyze resumes and determine appropriate matches for vacancies
• Understanding of impact to business and metrics 
• Technical expertise with an ability to understand and explain job requirements for IT roles
• Hands on experience with Applicant tracking systems 
• Ability to listen, understand, convey, and relate ideas, concepts and issues clearly and confidently through all channels while having an awareness of environmental cues
• Understanding of various visa status and Tax Terms (C2C, C2H, W2, 1099, Permanent).
• Willing to work in Night Shift (USA TIME ZONE) 

Roles & Responsibilities: 

• Effectively sourcing right fit and getting closures on time
• Coordinate with multiple Vendors and onsite teams to gather exact requirements and schedule Interviews
• Maintain and develop pipeline of eligible candidates for future open positions
• Qualify or reject candidates based on interview feedback and resume reviews
• Serve as contact person for questions from candidates
• Understand hiring leaders needs and deliver value by crafting best solutions for them
• Work on different recruitment metrics and share with business/team as and when required