Business Development Executive

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years

Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

• Minimum 2+ years of experience in offshore voice and chat technical support.
• Strong understanding of:
• Software and hardware troubleshooting
• API concepts and integrations
• Hands-on experience with Salesforce, Jira, and Zoom.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Comfortable working night shifts.

Key Responsibilities:

• Manage and grow sales across multiple marketplaces such as Amazon and Flipkart and quick commerce platforms such as Zepto, Blinkit, Swiggy Instamart, and Dunzo.
• Develop and execute strategies for product listings, pricing, promotions, and inventory management.
• Build strong relationships with account managers across marketplaces and quick commerce platforms.
• Optimize product visibility and performance through SEO, A+ content, paid ads, and promotional campaigns.
• Analyze sales data to forecast demand, identify growth opportunities, and maximize revenue.
• Ensure smooth coordination of operations, from order fulfilment to returns management.
• Coordinate with the internal marketing team for content creation and marketing campaigns.
• Monitor and adapt to evolving marketplace algorithms, policies, and competitor activity.

Key Skills:

• Strong understanding of e-commerce and quick commerce ecosystems.
• Proven experience in managing multi-channel marketplace operations.
• Expertise in tools and strategies for marketplace sales optimization.
• Analytical mindset with proficiency in sales forecasting and performance tracking.
• Excellent negotiation and communication skills.
• Prior experience of managing marketplaces in D2C business required. Experience in nutraceuticals, wellness, or FMCG sector is a plus.

Must have skills :

6+ Years Java, Spring - 4+ years, Node JS / React JS - 4+ years

Responsibilities:

Code, test and debug programs according to specifications.

Build new and modifying existing applications.

Develop software prototypes.

Write unit tests and functional tests (automation).

Perform manual tests.

Use tools to access data in datastore, version control systems, etc.

Practice Agile methodologies.

Frequently interface with other functional teams on all aspects of a feature or sub-system 

The Department of Finance and Accounting oversees the financial operation of the company and provides a wide range of services such as financial information and reporting, set-up and monitor internal controls, implement financial policies and procedures, billing and record keeping.

Skill required:)

• Expert in writing clean, test-driven, easily maintainable, and modular code.
• Having a good working knowledge of database design and maintenance.
• Able to build reusable code and libraries for future use.
• Knowing troubleshooting and debugging applications is essential.
• Should have great performance in UI or backend tests to optimize performance.
• Capable of designing and developing web applications for the PHP platform (Laravel)
• Preferred to collaborate with cross-functional teams to define, design, and ship new features.
• Able to ensure the performance, quality, and responsiveness of web applications.
• Having sound working knowledge of identifying and correcting bottlenecks and fixing bugs.
• Able to work on bug fixing and improving application performance
• Able to constantly discover, evaluate, and implement new technologies to maximize development efficiency.

What You’ll Do & Achieve (Role & Responsibilities)

• Generate ideas and concepts to create emotionally engaging user flows, storyboards, wireframes, interactions, prototypes, design specifications, and presentations focusing on information architecture and interaction to articulate a user’s journey
• Design solutions that meet measurable business goals and requirements
• Self-motivated to work in a fast-paced, iterative environment by managing multiple projects and expectations effectively
• Evolving and evangelizing our Design System
• Developing and conceptualizing a comprehensive UI/UX design strategy for the brand.

What you’ll Need (Requirements)

• Organized, self-directed, efficient and able to manage multiple complex projects in a timely manner
• Actively seeks out learning opportunities and sharing new discoveries
• Capable of creating lo and hi fidelity prototypes to quickly storytell a variety of concepts, get customer feedback, and iterate on designs
• Solid knowledge of design principles and methods as well as interaction patterns and behaviors
• Solid UX Skills in designing wire-frames, process flows, sketches, scenarios and navigation models all incorporating interaction guidelines for Mobile to produce effective design solutions.
• Up-to-date knowledge of design software like Figma, Adobe Creative Suite etc.,
• Strong Portfolio to demonstrate your works.
• The position needs verbal and written communication skills
• Ability to work as part of a project team
• 6+ years of experience in UI/UX design strategy for the brand.

Masters India is looking for fresh graduates, who can deliver measurable success. Our ideal candidate is highly motivated, an excellent communicator, can work well within a co-operative and friendly team as well as should be able to work on their own initiative. The primary focus of the role is to work with the  testing team to develop a comprehensive solution. The candidate should be proactive and should be to impact positive change to add value to our business. This position will be based at Masters India office in Noida, Sector 63. There is significant opportunity for career progression at Masters India.

Key Responsibilities:

• Can write test cases for - Unit level, Functional and Integration testing, Load testing.  
• Researches issues in order to identify root cause, documents and reproduces problems. Develop test plans and detailed test cases for new product functionality.  
• Ability to handle multiple activities with changing priorities simultaneously and escalate risks.
• Competency to utilize Company software and willingness to learn new systems as necessary.
• Ability to work in a dynamic and Fast Paced Environment.
• Leadership quality and to be a self-starter and if required can work as an Individual contributor.
• Test Execution in all levels of testing including Functional Testing, Smoke Testing, Integration Testing, Regression Testing, Load Testing, System Testing etc.
• Bug Reporting on Bug Reporting tool like Bugzilla, JIRA, MANTIS or QC.
• Able to do exploratory and non functional testing as an when required.
• Effective defect tracking and reporting to improve communications and reduce delay.
• Knowledge of testing process deliverables.
• Should be proficient in using Google Docs (documents, spreadsheet, presentation) and Microsoft office suite.
• Can provide assurance for build releases to staging and production environments.
• Collaborates with quality assurance team and software development to resolve issues and enhance the application.

Required Skills:

• 0-2 years in field of Software Quality Assurance (finance domain), manual and mobile applications
• Knowledge on Automation and Security Testing.
• Excellent communication skills (written + verbal)
• Experience in preparing Test Cases and  testing strategies  .  
• Experience in Bug Reporting and familiar with any Bug Reporting tool like Bugzilla, JIRA, MANTIS or QC.
• Knowledge of SDLC and STLC and Defect Tracking.
• Experience in API testing, XML, Web Services, SOAP and JSON.
• Experience in automated test tools- QTP or  Selenium Web Driver.
• Experience on performance testing with good knowledge in Jmeter and LoadUI etc.