Customer Support Executive

Experience: Freshers

Location: Nungambakkam, Chennai

Employment Type: Full-Time

Job Responsibilities

• Communicate clearly and professionally with customers over the phone.

• Understand requirements and provide relevant information.

• Follow up and maintain regular communication.

• Maintain basic records of calls and follow-ups.

Requirements

• Freshers are welcome to apply.

• Good communication and interpersonal skills.

• Excellent communication skills in English, Tamil and Telugu.

• Candidates who are fluent in all three languages will have an added advantage

• Confident and comfortable speaking over the phone.

• Positive attitude and willingness to learn.

• Ability to work effectively as part of a team.

Key Skills

Communication | Customer Handling | Calling | Follow-up | Interpersonal Skills | Teamwork

Job Responsibilities:

Handle last-mile delivery calls to ensure successful order deliveries and reduce RTO.

Contact customers with abandoned carts and assist them in completing their purchases.

Resolve customer queries related to orders, deliveries, returns, exchanges, refunds, and cancellations via phone, WhatsApp, email, or chat.

Coordinate with logistics and internal teams for timely issue resolution.

Maintain accurate records of customer interactions and follow-ups.

Requirements:

Good communication skills in Hindi and English.

Basic computer knowledge (Excel, Google Sheets, CRM/Shopify preferred).

Strong customer service and problem-solving skills.

0–2 years of experience in customer support or telesales is preferred.

Key Skills: Customer Support, Calling, Follow-ups, Order Management, Problem Solving, Communication.