Customer Support Executive

Job Description

• Make outbound calls to potential and existing customers to promote company’s ecommerce services.
• Identify customer needs and provide appropriate solutions or recommendations.
• Achieve daily, weekly, and monthly sales targets and KPIs.
• Maintain detailed records of calls and customer interactions.
• Answer customer questions, handle objections, and resolve any issues that may arise during the sales process.
• Follow up on leads and opportunities to ensure a successful sales process.
• Provide accurate information about our e-commerce services, pricing, and promotions.
• Build and maintain positive relationships with customers to encourage repeat business.
• Collaborate with the sales and marketing teams to develop effective sales strategies.
• Stay informed about service updates, industry trends, and competitor activities.

Responsibilities

1. Develop detailed knowledge and understanding of business strategy,

objectives, and goals.

2. Work closely with cross-functional teams such as marketing, product, sales, and customer success to execute campaigns.

3. Lead all digital marketing efforts (paid, social & organic). The role entails 3 broad functions:

. Performance Marketing

1. SEO

2. Email marketing

4. Performance Marketing:

0. Establish, implement and measure the effectiveness across SEM/ UAC /Social, etc to drive awareness and adoption for the app and website. Manage the strategy and setup of all paid campaigns.

1. Optimize ads to achieve the lowest cost per lead on the website and

app, without compromising user quality. Closely monitor & optimize

CAC & ROAS.

2. Analyze traffic data, flows, funnels on a detailed city and category level

to identify potential leakages and opportunities to grow.

3. Stay abreast of new tools, trends, and best practices in digital

advertising; test and evaluate their efficacy.

4. Lead efforts to utilize a data and experiments-driven methodology to

improve performance marketing effectiveness.

o Innovate and implement test-and-learn strategies and drive scalable

results.

5. SEO

0. Manage both on-page SEO and off-page SEO for the company.

1. Manage and improve organic search engine performance and goal setting based on click through rates ,traffic ,and conversions.

2. Identify keyword gap for SEO improvement and map new content to be

produced for our blog, YT channel and Pinterest and optimize the same

for SEO.

6. Email marketing:

0. Optimize our marketing automation and lead nurturing processes

through email, content, and social channels.

1. Measure results and optimize the lead nurturing workflow for these

segments to convert leads into customers.

2. Implement Retention & Reactivation based campaigns to improve

lower funnel conversions.

Candidate Requirements

1. A high degree of ownership in taking things to completion. Can thrive in an

unstructured environment.

2. Exceptional communication skills. Enthusiasm to write things down for

posterity, build playbooks, and create training manuals. Loves one pagers.

3. The ability to collaborate effectively across teams such as growth, marketing &

design.

4. Knowledge of UAC, Search and Social advertising preferably for consumer

apps. Experience in a performance marketing role across a range of channels;

search, social, affiliate, display, video.

5. Strong experience in website analytics tools highly proficient with google

analytics, tag manager, search console. Knowledge of using data tools such as

marketing automation CRMs like Cleve tap, attribution reporting, and paid

campaign reports.

6. Strong knowledge of performance optimization and have a strong

quantitative analysis. An understanding of cohorts, segmentation of user base,

calculations of ROl and funnels is a must.

7. Worked at a fast growing start up for at least 3+ years

8. Past experience in B2C traffic generation, managing digital/mobile advertising.

9. Be able to bridge data analysis, research, competitive intelligence to build

efficient and scalable customer acquisition programs.

10. Able to effectively organize, prioritize & manage their time

11. Experience with automations & SQL is a big plus

Job Title: Node.js Developer

Company Overview:

Join Code B, a leading software development company specializing in tailored solutions for businesses worldwide. We're seeking a skilled Node.js Developer to join our dynamic team and contribute to the development of innovative software solutions.

Position Overview:

As a Node.js Developer at Code B, you will be responsible for designing, developing, and maintaining server-side applications using Node.js. You will collaborate with cross-functional teams to deliver high-quality software solutions that meet client requirements.

Responsibilities:

• Designing and implementing scalable and efficient server-side applications using Node.js
• Developing RESTful APIs to support front-end applications
• Collaborating with front-end developers to integrate user-facing elements with server-side logic
• Writing reusable, testable, and efficient code
• Troubleshooting and debugging issues to ensure smooth application performance
• Staying updated on emerging technologies and best practices in Node.js development

Requirements:

• Proficiency in Node.js and JavaScript
• Strong understanding of asynchronous programming and event-driven architecture
• Experience with Express.js or other Node.js frameworks
• Knowledge of MongoDB or other NoSQL databases
• Familiarity with version control systems such as Git
• Excellent problem-solving and communication skills
• Bachelor's degree in Computer Science, Engineering, or a related field (preferred)
• Prior experience in Agile/Scrum development methodologies (preferred)

Benefits:

• Competitive salary based on experience and skills
• Opportunity to work on challenging and innovative projects
• Collaborative and supportive work environment
• Professional development opportunities and training programs
• Health insurance, retirement plans, and other benefits package

Join Code B and be part of a team that is passionate about delivering excellence in software development. Apply now and take your career to the next level!

Expert at turning designs into efficient, usable interfaces using

HTML/CSS/JavaScript

Expert with responsive design/development and mobile-web best practices

Expertise in PHP development with WordPress, Shopify

Expertise in integrations using the REST platform

Experience with CMS plugin and theme development

Experience with cross-browser testing

Experience with My SQL

Pluses – Knowledge of Angular, Node JS and Reactjs

Working knowledge of Agile methodologies and sprints

Integration of user-facing elements developed by front-end developers

Build efficient, testable, and reusable PHP modules.

Ability to project manage.

Good problem-solving skills.

Work from office only.

NOTE:- WE ARE LOOKING FOR AN IMMEDIATE JOINER.

• Measure impact and perform analysis to improve KPIs.

Devops engineer :

Roles and Responsibilities

• 3+ years of experience in Infrastructure setup on Cloud, Build/Release Engineering, Continuous Integration and Delivery, Configuration/Change Management.
• Good experience with Linux/Unix administration and moderate to significant experience administering relational databases such as PostgreSQL, etc.
• Experience with Docker and related tools (Cassandra, Rancher, Kubernetes etc.)
• Experience of working in Config management tools (Ansible, Chef, Puppet, Terraform etc.) is a plus.
• Experience with cloud technologies like Azure
• Experience with monitoring and alerting (TICK, ELK, Nagios, PagerDuty)
• Experience with distributed systems and related technologies (NSQ, RabbitMQ, SQS, etc.) is a plus
• Experience with scaling data store technologies is a plus (PostgreSQL, Scylla, Redis) is a plus
• Experience with SSH Certificate Authorities and Identity Management (Netflix BLESS) is a plus
• Experience with multi-domain SSL certs and provisioning a plus (Let's Encrypt) is a plus
• Experience with chaos or similar methodologies is a plus

Experience : 3-7 Years
Job Location : Pune/Remote (only India)
Notice Period : ASAP
Work Timings : 2.30 pm-11:30 pm IST

Hopscotch Health is hiring!

Role: Roblox Developer

Years of Experience: 3+ years

Location: Mumbai/Remote

Please read the Job description & if this really suits you - kindly fill the below typoform with details required to process your application failing which your application will not be considered further

https://info408986.typeform.com/to/loipC9Gk

About the role: We are looking for an experienced game developer and designer for a new suite of 3D roblox games. You should be able to lead both the technical and design effort for the creation of the game. You should be very skilled with Roblox and LUA. You should also have the ability to generate and refine fun game mechanics that fit the company’s general product requirements.You’ll be joining a fast-paced and dynamic game studio where you will have the opportunity to expand your knowledge to develop games across a wide variety of genres. You’ll be working closely with game development veterans who have shipped award winning games.

Key responsibilities:
*

• Code and develop new & existing games and features such as gameplay, APIs, prototypes, implementation of SDKs, etc.
• Inspire technical solutions while spearheading multiple games.
• Review code and design decisions with teammates and propose changes and improvements to promote scalable, reliable and maintainable technologies for our gaming platforms.
• Provide feedback to help shape the final product of our games in terms of gameplay and user experience.
• Monitor the technical performance of games including server code performance, server-client communication issues, bugs, and crashes.
• Demonstrated ability to work well with Art, Marketing, Production, and Engineering staff to efficiently deliver the best games while meeting the goals and requirements of each of those teams.
• Ability to generate and refine fun game mechanics and themes.
• Commitment to quality on time execution.
• Strong written and verbal English communication skills.
• Drive prototyping, mechanics, pacing, tuning, tutorial, usability, level ramp, story, meta-structure, aesthetics, and creative vision of projects assigned to you.
• Use a metrics-driven approach to game design, learning from users, as you drive retention, virality and monetization into the game’s design.

Does this sound like you? Must-haves:

• A degree or certification in computer science or a related field preferred
• 1+ years of experience working as Game Developer and/or Designer
• Enjoys working on all types of game designs
• Create and articulate innovative design concepts and game flow
• Strong understanding of player experience and design fundamentals

Seniority Level: Mid-Senior/Senior

Industry: Gaming: Internet