Customer Support Executive

hod for commerce department must complete phd

minimum 2 to 3 years experience needed ]

salary will be based on the experience and the interview performance

Strong Enterprise Data Modeller profile (Modern Data Platforms)

Mandatory (Experience 1) – Must have 7+ years of experience in Data Modeling or Enterprise Data Architecture, with strong hands-on expertise in designing conceptual, logical, and physical data models for enterprise data platforms

Mandatory (Experience 2) – Must have Strong hands-on experience with enterprise data modeling tools such as Erwin, ER/Studio, PowerDesigner, SQLDBM, or similar enterprise data modeling tools

Mandatory (Experience 3) – Must have Deep understanding of dimensional modeling (Kimball / Inmon methodologies), normalization techniques, and schema design for modern data warehouse environments.

Mandatory (Experience 4) – Proven experience designing data models for modern data platforms such as Snowflake, Databricks, Redshift, Dremio, or similar cloud data warehouse / lakehouse systems.

Mandatory (Experience 5) – Must have strong SQL expertise and schema design skills, with the ability to validate data model implementations and collaborate closely with data engineering teams

Mandatory (Education) – Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related technical field.

Mandatory (Note) – Total experience should not be greater than 14 years

• To provide value-added training to schools across India.
• To provide educational assistance and skill development training to marginalized and underprivileged students.
• To influence the youth to develop interpersonal skills, leadership, creativity, discipline, and problem-solving.
• To deter students from negative influences such as alcohol, tobacco, drugs, and other addictions.

Good understanding of financial planning, budgeting, and forecasting concepts

Proficiency in Microsoft Excel (mandatory)

Ability to work with large datasets and generate insights

Position Overview:

We are looking for an ambitious and dynamic SR. Business Development Associate to drive

the growth and success of our online higher education programs. The ideal candidate will be

responsible for identifying new business opportunities, forming strategic partnerships, and

expanding Shiksolve’s market presence in the education sector. This role demands strong

communication skills, the ability to build relationships with educational institutions, and a deep

understanding of the online education landscape.

Key Responsibilities:

 Business Development & Lead Generation:

o Identify and secure new business opportunities by targeting universities, colleges,

and educational institutions to promote our online higher education programs.

o Develop and implement strategies to generate new leads, including attending

events, digital outreach, and cold calling.

o Cultivate long-term relationships with academic institutions, corporate partners,

and key stakeholders in the higher education sector.

o Conduct in-depth research to identify potential clients and develop customized

solutions to meet their educational needs.

o

 Sales & Partnership Management:

o Lead the sales process for acquiring new educational institutions and corporate

partners for online programs.

o Present Shiksolve’s offerings through compelling presentations, proposals, and

demonstrations to prospective clients.

o Negotiate contracts and agreements with institutions and partners, ensuring

mutually beneficial relationships and revenue growth.

o Manage the end-to-end sales cycle, including post-sale follow-up, relationship

management, and upselling opportunities.

 Strategic Planning & Market Expansion:

o Develop and execute business development strategies that align with Shiksolve’s

growth objectives.

o Analyze the competitive landscape, monitor industry trends, and identify

emerging opportunities within the online education space.

o Collaborate with internal teams (marketing, product development, and customer

support) to ensure alignment between business objectives and educational

offerings.

 Client Relationship Management:

o Build and maintain strong relationships with existing clients, ensuring their

satisfaction and retention.

o Provide high-level support and guidance to clients, acting as the primary point of

contact for all business development matters.

o Conduct regular check-ins with clients to identify new needs and upsell

Shiksolve’s services.

 Reporting & Performance Analysis:

o Track and report on business development performance, including sales activities,

pipeline, revenue forecasts, and performance metrics.

o Provide regular feedback to the leadership team regarding market trends,

customer feedback, and competitor activities.

 Collaboration & Teamwork:

o Collaborate with the marketing team to create effective marketing materials and

campaigns that support business development goals.

o Work closely with the product and operations teams to ensure seamless delivery

and implementation of online programs.

o Participate in team meetings, sharing insights and strategies to continuously

improve the business development process.

Key Skills & Qualifications:

 Bachelor’s degree in Business Administration, Marketing, Education, or a related field. A

Master’s degree or MBA is a plus.

 Proven experience (3+ years into Sales ) in business development, sales, or

partnerships within the EdTech or online education space.

 Strong understanding of the online education market, industry trends, and customer

needs.

 Exceptional communication, presentation, and negotiation skills.

 Ability to build and maintain relationships with senior executives, university

representatives, and corporate decision-makers.

 Self-starter with a strong drive to achieve and exceed targets.

 Strong organizational and time management skills.

 Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite

(Word, Excel, PowerPoint).

Additional Information:

 Competitive salary with performance-based incentives.

 Opportunity to work in a rapidly growing EdTech company with potential for career

advancement.

 Collaborative and innovative work environment.

 Flexible work arrangements, including remote work options.

 Professional development and training opportunities.

REPORT BUILDING

OVERTIME CALCULATION

INCENTIVE CALCULATION

REPORT BUILDING

OVERTIME CALCULATION

INCENTIVE CALCULATION

• Interacts with Business Process Experts / Owners & Users community to collect business requirements

• Should have a minimum of 5+ years of experience in Implementation of different Kinaxis RapidResponse modules like Supply Planning, Forecasting and Demand Planning, ATP, Aggregate Supply Planning, Capacity Planning, Attribute Based Planning, Sales & Operations Planning

Responsibilities:

*Establishing and maintaining relationships with vendors and venues

*Planning event details and aspects, including seating, dining and guests

*Creating reliable financial reports and collecting payments on time

*Remaining under budget with all costs

*Managing events and addressing potential problems that may arise

*Planning for potential scenarios that could impact the integrity of the event

*Maintaining a working knowledge of the complex needs of a wide variety of events