IT Network Engineer

Network Engineer duties and responsibilities

·       Design and deploy of LANs, WANs, and wireless networks, including servers, routers, firewalls, load balancers, switches, and other hardware

·       Configure, tests, and maintains LAN/WAN equipment and related services

·       Identifies, diagnoses, and resolves network problems

·       Architecting, creating, managing and maintaining Network, Server and PC health for clients (as defined by SLA)

·       Managing existing and deploying new system configurations, including Windows Server, Virtualization Systems, and Desktops (Windows and MAC)

·       Provide Tier 2 and 3 support for internal and external customers

·       Provide formal corporate communications on directional changes or changes that will impact existing services

·       Select and implement security tools, policies, and procedures in conjunction with the company’s security team

·       Monitor and maintain all levels of network security internally and externally

·       Create and maintain comprehensive documentation for all implemented networks

Network Engineer requirements and qualifications

·       Previous working experience as a Network Engineer for (2) year(s)

·       BE/ BCA, MCA, B.SC -IT/CS

·       Cisco certifications, CCNA, CCNP or CCIE/ MSCIT

·       In depth knowledge of IP Schema

·       Hands on experience with equipment from Cisco / UTM / Fortigate / Juniper/ Active Directory/ mailig

·       Excellent organizational and time management skills

·       Analytical, data driven problem solver

Policies, Systems, Processes & Procedures

•  Review and ensure the India information security policies are aligned with group policies and practices.
•  Review and provide recommendations to India policies, standards, guidelines/ processes concerning RBI (Reserve Bank of India) regulatory requirements
•  Coordinate with business units to define SLA for India
• Formulate the security strategy and roadmap for India

Information Security

•  Identify and ensure compliance to unique security requirements for RBI (Reserve Bank of India) related to RBI cyber security framework and RBI Guidelines on Information security.
•  Establish contacts with RBI (Reserve Bank of India) regulators to receive security updates, circulars
•  Coordinate for the group for various regulatory security audits at the Singapore location.
•  Monitor and track all India open issues with IT and concerned international SPOCS
•  Assist the GSO office and BU in attaining information security compliance objectives.
•  Identify issues that could impact the bank and escalate any serious issues/ breaches/ violations; develop/monitor action plans for its closure in liaison with local, and overseas branches, and business groups.
•  With the support of the Head office GSO team, perform risk assessments for locally implemented IT solutions and track open issues to closure
•  Instigate and maintain contact with RBI Regulatory Authorities, Regulatory compliance department, and ensure good & healthy working relationships.
•  Review new regulatory legislations; promptly communicate all regulatory notices/circulars to all concerned areas, provide interpretations if necessary; develop/monitor action plans towards its implementation.
•  Assist Head office during Regulatory Examinations; ensure implementation/regularization of observations linked to compliance while meeting the deadline(s).
• Respond to queries that are sought by local Regulatory Authorities / Law Enforcement Agencies Head Office & Overseas branches, in a timely manner with complete and accurate information.

Job Context

•  Security Compliance requirements at the India location.
•  Highlight security status & concerns to management.
•  Consult with IT and information security staff to ensure that an implementation plan is established.
•  Actively participate and contribute to GSO initiatives
•  Track open Audit issues on information security to closure
•  Risk assessments for local implementations
• Inform HO of any new 3rd party technology vendor for vendor assessment

Position Description:

TTEC Digital is looking for enthusiastic Developers for Genesys Contact Center products and custom developed Cloud solutions.  As a Developer, you will function as an active member of the Development team in the following phases of a project’s lifecycle: Design, Build, Deploy, Accept, web and windows services, API’s and applications that integrate with our customers back end CRM systems, databases, and external 3rd party API’s.

Responsibilities:

• Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices.
• Communicates with project manager/client to identify application requirements.
• Ensures applications meet the standards and requirements of both the client and project manager.
• Conducts tests of the application for functionality, reliability and stabilization.
• Deploys/implements the application to the client.
• Maintains and supports existing applications by fixing problems, addressing issues and determining the need for enhancements.
• Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.
• Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.
• Demonstrate professionalism and leadership in representing the Company to customers and vendors.
• Core PureConnect handler development & maintenance.
• Monitor and respond to system errors. Participate in on-call rotation.
• Follow-up on and resolve outstanding issues in a timely manner.
• Update customer to reflect changes in system configuration as needed.
• Understand system hardware/software to be able to identify problems and provide a remedy.
• Handle TAC/Engineering escalations as directed by the team lead or team manager.

Requirements

• Bachelor’s degree in computer science, business, or related area.
• 3+ years of relevant experience and proven ability as a software developer.
• Experience with the Microsoft development platform.
• Experience with .NET Framework.
• Professional experience with integration services including XML, SOAP, REST, TCP/IP, JavaScript, and HTML.
• Deep Understanding of application architecture.
• Familiarity in data modeling and architecture.
• Deep expertise and familiarity with the Pure Cloud development platform.

We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits.  We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery, and satisfaction.

JOB DESCRIPTION

• Lead of IT team must guide & manage dev-ops, cloud system administrators, desktop support analysts and also assist in procure & manage assets.
• Design and develop a scalable IT infrastructure that benefits the organization.
• Take part in IT strategic planning activities that reflect the future vision of the organization.
• Introduce cost-effective best practices related to the needs of the business needs of the organization.
• Research and recommend solutions that circumvent potential technical issues.
• Provide high levels of customer service as it pertains to enterprise infrastructure.
• Review and document key performance metrics and indicators to ensure high performance of IT service delivery systems.
• Take charge of available client databases, networks, storage, servers, directories, and other technology services.
• Collaborate with the network engineer to design infrastructure improvements and changes and to troubleshoot any issues that arise.
• Plan, design, and manage infrastructure technologies that can support complex and heterogeneous corporate data and voice infrastructure.
• Execute, test and roll out innovative solutions to keep up with the growing competition technologies that can support complex and heterogeneous corporate data and voice infrastructure.
• Create and document proper installation and configuration procedures.
• Assist in handling software distributions and software updates and patches.
• Oversee deployment of systems and network integration in association with partner clients, business partners, suppliers and subsidiaries.
• Create, update, and manage IT policies.
• Manage, & drive assigned vendors. Perform cost benefit analysis and provide recommendations to management

* Bachelor’s or Master’s degree in computer science, information technology, electronics, telecommunications or any related field.

* Minimum 10 years of experience in the above mentioned fields.

Experience:

• Bridging the gaps between core infra, security, QA, and development team 
• Owning the end-to-end Availability, Performance, and Capacity of applications and their infrastructure and creating/maintaining the respective observability with Prometheus/New Relic/ELK/Loki.
• Providing 24X7 infra & app support, building processes, and documenting “tribal” knowledge around the same time.
• Mentor and train L1 engineers and continually improve app and infra support processes.
• Managing application deployment on platforms - automate and improve development and release processes.
• Creating, managing and maintaining datastores & data platform infra using IaC.
• Owning and onboarding new applications with the production readiness review process.
• Managing the SLO/Error Budgets/Alerts and performing root cause analysis for production errors.
• Working with Core Infra, Dev and Product teams to define SLO/Error Budgets/Alerts.
• Working with the Dev team to have an in-depth understanding of the application architecture and its bottlenecks.
• Identifying observability gaps in application & infrastructure and working with stakeholders to fix them
• Managing outages and doing detailed RCA with developers and identifying ways to avoid that situation.

Skills and Qualifications:

• Minimum 3+ Years of experience in managing high traffic, large scale microservices and infrastructure with excellent troubleshooting skills
• Experience in troubleshooting, managing, and deploying containerized environments using Docker/containerd, Kubernetes is a must.
• Must be proficient with the helm with experience in service mesh like Istio, Linkerd.
• Must be very hands-on in managing and troubleshooting the Kubernetes environment.
• Extensive experience with Linux administration and a good understanding of the various Linux kernel subsystems (memory, storage, network, etc) and good knowledge of shell scripting.
• Extensive knowledge in DNS, TCP/IP, UDP, GRPC, Routing, and Load Balancing.
• Expertise in GitOps, Infrastructure as a Code tool such as Terraform etc.. and Configuration Management Tools such as Chef, Puppet, Saltstack, Ansible.
• Expertise in Google Cloud (GCP) and/or other relevant Cloud Infrastructure solutions like AWS or Azure.
• Experience in building the CI/CD pipelines with tools such as Jenkins, GitLab, Spinnaker, Argo, etc.
• Experience with Database handling is must.
• Sufficient knowledge of Git.
• Must be good in any of the DevOps scripting languages - python/ ruby/ javascript/shell.
• A collaborative spirit with the ability to work across disciplines to influence, learn and deliver.
• A deep understanding of computer science, software development, and networking principles.

Below are the skill set needed for the immediate Lanner board bring up requirements

• Good understanding of Linux kernel modules, with familiarity of kernel debugging, good shell scripting
• 4 to 6 years of experience 
• Knowledge in board bring up, bootloader ( U-boot/BIOS/GRUB2 etc..) and device drivers  
• Strong C  programming with knowledge of networking protocols ( L2/L3, TCP.UDP, HTTPS etc..)

This is the white-box variant would be using

https://www.lannerinc.com/products/network-appliances/x86-desktop-network-appliances/nca-1515