Technology Risk Consultant

Required Skills:

Qualification: PUC / Graduation

Experience: 0 – 3 Years

Shift: Day Shift ( 6 days Working ) 

Shift Timings: (10.00am to 6.30pm) 

Languages: English and Hindi + Any regional Language (Must)

Location: Banashankari 2nd Stage (Bangalore)

Immediate Joining - Only

Roles and Responsibilities:

1. Excellent Communication Skill in English.

2. Selling products and services using solid rebuttals to prospective customers.

3. Passionate for sales & high on energy level.

4. Enthusiastic & have zeal to perform

5. Should be comfortable for sales in voice process

About the company

Adia makes clinicians better diagnosticians. Adia Health revolutionizes clinical decision support by enhancing diagnostic accuracy and personalizing care. It modernizes the diagnostic process by automating optimal lab test selection and interpretation, utilizing a combination of expert medical insights, real-world data, and artificial intelligence. This approach not only streamlines the diagnostic journey but also ensures precise, individualized patient care by integrating comprehensive medical histories and collective platform knowledge. 

Position Overview 

We are seeking a highly skilled backend engineer specializing in integrations and platform development to join our dynamic team. The ideal candidate will have a background working in a complex domain and have a proven track record of success. This role requires a deep understanding of backend technologies, strong problem-solving skills, and the ability to collaborate effectively with cross-functional teams. 

Key Responsibilities 

1. Design, implement, and maintain scalable and secure integrations with third-party systems and APIs to enable seamless data exchange and functionality. 
2. Develop and maintain internal platform services and APIs to support various product features and business requirements. 
3. Collaborate with cross-functional teams to ensure smooth integration of backend services with user-facing applications. 
4. Work closely with product managers and stakeholders to understand integration requirements and translate them into technical solutions. 
5. Identify opportunities for performance optimization, scalability improvements, and system enhancements within the integration and platform infrastructure. 
6. Implement monitoring, logging, and alerting solutions to ensure the reliability and availability of integration services and platform components. 
7. Experience with HL7/FHIR is a huge plus. 

Qualifications 

• Bachlor's degree in Computer Science, Engineering, or a related field 
• Proven experience (5+ years) in backend development with expertise in building integrations and platform services 
• Proficiency in Node.js, JavaScript, TypeScript, MongoDB, SQL, noSQL, AWS (or other cloud providers like GCP or Azure) 
• Strong problem-solving skills and the ability to collaborate effectively with cross-functional teams in an agile environment 
• Experience working in a complex domain, ideally U.S. Healthcare 
• English fluency required 

1.       Core Responsibilities

·      Building feasible solutions/applications for our clients – this includes developing bots using Automation Anywhere new cloud-based platform A360, assisting in the design and development of Automation TaskBots to automate Business Processing involving various technologies including Web & Windows applications, Database, Image Recognition (OCR), PDF Integration, API, and Web Services

2.       Experience Requirements

·      5 plus years of Software Development experience in any RPA tool. Preferably Automation Anywhere

·      Providing guiding and training for customers around the application best practices

·      Assist with guidance for the application environment and helping to troubleshoot if necessary

·      Understand the technological pain areas of prospective customers and helping create a Proof of Concept that aligns to their needs and budget

·      Knowledge Requirements

·      Experience with Automation Anywhere, or related robotic process automation software

·      Programming or development experience (Java, .Net, C#, Visual Basic, VB.net, R, etc.)

·      Scripting knowledge or experience (Python, Perl, VB Script, Shell script, PowerShell, etc.)

·      Experience creating macros

·      Ability to understand and create business process workflow diagrams or procedural documentation

·      Understanding of SDLC, Waterfall, and Agile Development Methodologies

·      Exposure to performance measurement and continuous improvement methodologies

·      Strong problem solving and troubleshooting skills

About Us

Welthungerhilfe is an international aid agency headquartered in Germany with its vision for “Zero Hunger by 2030”, the second sustainable development goal set by the UN. It has thousands of programs fighting hunger in more than 30 countries. Welthungerhilfe (https://www.welthungerhilfe.org/">https://www.welthungerhilfe.org)  (https://www.childgrowthmonitor.org/">https://www.childgrowthmonitor.org).

Child Growth Monitor (CGM) is Welthungerhilfe’s digital innovation project leveraging AI to fight child malnutrition. Around 200 million children around the world are suffering from malnutrition. Malnutrition contributes to one-third of the deaths of children under the age of five. In the fight against malnutrition, detection is the first important step, but this is not an easy task: Measuring children with traditional methods is still a complex, slow, and expensive task, frequently resulting in poor data and wrong assessments of the child’s health. Early detection of malnutrition becomes the key to initiating treatment, minimizing the risk of complications, and saving lives by reducing the chances of death to a great extent.

Our solution to measure children replaces hardware (bulky measuring boards and physical scales) with off-the-shelf cell phones and AI. CGM uses augmented reality-enabled smartphones to record 3D scans of children. Artificial Intelligence is used to predict their height, weight, and middle upper-arm circumference needed to know the nutritional status of the children.

This role concerns a full-time assignment (Consultant role) working for Welthungerhilfe’s CGM project. This will convert to Full-time employment (payroll) in 1^st quarter of 2023 latest. We are in the process of setting up CGM as a registered social business in India and Germany.

What you would do to help us save millions of children's lives

You, as an Engineering Manager responsible for end-to-end software development and delivery including ownership of the components/features owned by the individual’s teams and required to be an individual contributor too. Responsible for managing and coordinating resources and processes in order to achieve quality & timely milestones of product development, this will result in transforming the lives of children, their families, community at large globally.

Your Responsibilities

• Be a highly technical, hands-on manager for a team of 8 -15 product development teams including QA to execute agile development sprints.
• Interfacing with the frontend/backend/ML/AI/DevOps team to develop end-to-end APIs, systems, and architectures.
• Building, communicating and executing robust development, documentation, and product engineering processes
• Define Strategy and Architecture for the new and existing suites of algorithms and their underlying systems.
• Work closely with data scientists, Data Engineers, Product managers, and analysts to develop analytics and ML-driven services that serve ML predictions, and generate data, Insights, and recommendations based on large amounts of data.
• Establish scalable, efficient, automated processes for data analyses, model development, validation, and implementation
• Contribute to and promote good software engineering practices across the team
• Coach, lead, and manage a dynamic team of Software and AI/ML Engineers to meet organizational objectives and grow their professional skills and capabilities.
• Communicate clearly and effectively to technical and non-technical audiences equally well
• Actively contribute to and reuse community best practices.

Technical Skills Required:

• Must be a hands-on engineering leader as this role involves rearchitecting and reimplementing systems working alongside the engineers.
• Hands-on development experience using Python (Flask for backend), React, React Native, Nodejs, Vuejs, JavaScript, API Development, MySQL, PostgreSQL, and Native Azure cloud development. (You may not need to demonstrate expertise in each of them but have some experience to manage related engineering divisions)
• Ability to coordinate across different products, engineering tasks, and implementing the modules along with scalability, security, and extensibility in mind.
• Well-versed in Flask-Python stack with backend tools such as Kubernetes etc.
• Should possess strong programming skills to write algorithms and understanding of agile development, CI/CD, sprints, code reviews

Eligibility:

• 10+ years of software development experience using an Agile development process with 3+ years of management experience.
• 2-3 years of experience working with a Growth Stage Start-up is desirable.
• Prior experience with creating and maintaining solution architecture
• Minimum of a Bachelor's degree or equivalent in Computer Science, Information Technology, Engineering, or a related field
• Demonstrated track record in building and recruiting robust high performing teams

Personal Traits

• Smart, quick learner, proactive, comfortable working with unknowns and dynamically evolving requirements
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills (interpersonal)
• Proven ability to hire, mentor, coach, and lead a team to success

What You'll Get

• Working with a globally distributed team and partners such as UN agencies, Microsoft, Scientific Research Institutions across the world, etc.
• Flexible work culture & tons of learning curve
• Competitive salary package based on expertise and relevant experience.
• Chance to shape a disruptive AI-driven project to achieve the 'Zero Hunger by 2030' UN goal.

Hiring Process

• You apply
• [30 min] Preliminary discussion with HR
• [60 min] In-depth interview: Domain/Technical round screen with Head of Product / The product team
• [Optional] Scenarios-based recommendation/Culture fit phase- Where you work with us virtually for two days and suggest what's good and improvement areas. Also currently, we gauge our cultural fit with you. [Note- It’s not paid work]
• [60 min] In-depth interview: Final round screen with the Leadership team
• The next day, we evaluate your interview performance, recommendations, and cultural fit.
• Over the next 2-3 days We check references/background and inform you about the hiring decision (Yes or No with feedback)

Diversity at Child Growth Monitor:

We are dedicated to creating an inclusive environment for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or caregiver status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity & Inclusion makes us better.

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Skills & Responsibilities

-          Remotely manage host of daily order pick-up schedules, ensuring 100% on-time delivery

-          Own a robust real-time connect over information and documents with our service partner for smooth flow of daily collections and process adherence

-          Ensure top customer experience; attend to and manage escalations, ensure proper RCA and corrective action in place

-          Own and drive key metrics of product rating, on-time delivery and customer contact ratio; analyse and present weekly and monthly trends in operation forum

-          Oversee monthly reconciliation of service data with vendor, and ensure internal & external reporting are finished on time

-          Present insights and propose new ideas on business progress based on ops metrics, and industry trends

-          Diligent real-time follow ups on sample collections and quick thinking on the feet to effectively handle customer ticket resolutions will be 2 critical expectations

-          Relevant work-experience in sample collection monitoring, lab/order handling will be helpful

Role:  Customer Service Representative

Job type: Full time 

Role type: Operations / Call center

Location: Mumbai

Functional Area:   Need to attend and make Inbound and outbound calls and maintain the service quality.

About the role: 

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

You will be responsible for -  

• Manage incoming phone calls from the Company’s Customer Service number
• Generate sales leads if needed for equipment upsells and trade-ins
• Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Requirements –

• All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity working with Customer Relationship Management (CRM) systems and practices
• Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience: 

• Any Graduate or Post Graduate or HSC
• 1 Year of Professional Experience.

Great to have’s: Must have skills or competencies.

• Strong written and verbal communication skills
• A basic understanding of mobile phones and computers (Apple)
• Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

What we offer you? 

• An open minded, collaborative culture of enthusiastic technologists.
• Getting to work with our clients and be part of the next level evolution.

About Andesoft Consulting: 

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

Company Profile: http://www.andesoftconsulting.com

• Strong knowledge of WordPress Platform
• Expertise in WordPress Custom Theme Development and Plugin Development
• Expertise in WP Plugin Integration (WooCommerce, WPML, Membership plugins etc)
• Should understand how to make WordPress manageable from admin panel
• Understands WP architecture and knows how to perform database and code optimization for WordPress
• Expertise in HTML5, CSS3, JavaScript
• Proficiency in PHP/MYSQL and AJAX
• A thorough understanding of cross-browser compatibility issues
• Strong understanding of responsive web design techniques
• An ability to work on multiple projects and tasks at the same time
• Great attention to detail, highly organized
• A positive and upbeat attitude with the ability to learn quickly
• Minimum 4 years of experience in WordPress Development
• Experience with Magento, and Shopify (preferred)
• Excellent written and spoken English
• The ability to adapt to a diverse and multicultural environment
• A reliable workstation with a fast computer, microphone and speakers, reliable internet and power for working remotely

YOUR DUTIES AND TASKS:

• Developing and providing maintenance support for WordPress sites
• Developing custom themes and plugins
• Migrating websites from other platforms to WordPress
• Integrating and setting up plugins like WPML, WooCommerce, Membership, etc.
• Optimizing page speed of WordPress sites
• Implementing SEO/CRO best practices in WordPress sites
• Transforming complex PSD layouts into pixel-perfect presentation layer HTML5/CSS3 templates
• Creating responsive website designs
• Working under tight deadlines
• Handling multiple projects at the same time
• Producing high-quality work with a strong focus on detail