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- Provide L1 support including desktops, laptops and printers and other IT related accessories
- Carry out initial troubleshooting and resolve the issue; if not escalate to L2 support or corresponding OEM
- Raise ticket within supplied ticketing system and update and close with end user confirmation
- Install and configure Windows Operating Systems and application software Like MS-Office, Outlook, Antivirus etc
- Install, configure and upgrade security software (e.g. Antivirus programs) like McAfee or Kaspersky software
- Install, configure and troubleshoot various PC Hardware Components
- Configure and troubleshoot of LAN and Wi-Fi setup
- Install and troubleshoot Printer, Scanner and Projector
About you:
• 1-2 years of experience as a Desktop Engineer from any industry
• Hands on experience in troubleshooting in Desktop, Laptop and PC Hardware
• Strong experience in Anti-Virus software installation and Management
• Good experience in configuration and troubleshooting of Network Devices
• Basic knowledge of Server administration and Server hardware
• Good working knowledge on MS-Office
• Good communication and problem-solving skill
• Any bachelor’s degree with IT background would be a plus
We are looking "Salesforce Developer(Fresher)" for Reputed Client @ Coimbatore Permanent Role.
Responsibilities:
• Work on Salesforce.com, Apex, Visualforce, Integration, REST, SOAP APIs
• Work on projects as development team members Requirements
• Education background should be on Computer domain
• Freshers ready to work on development on Salesforce.com CRM
• Salesforce Course or certification done
• Good communication skills
We are looking "Customer Support Trainee" for Reputed Client @ Coimbatore Permanent Role.
Experience: 0-1 Yr
• The primary job of a customer support executive is to address customer issues and resolve them in a timely and efficient manner.
• Support represent interact with customers on a variety of channels such as phone, email,and ensure that all valid customer concerns are being dealt with immediately.
• Processing excellent product knowledge to enhance customer support.
• Ability to meet deadlines and prioritize tasks
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Updating, implementing, and maintaining procedures.
• Documenting and communicating the results of your efforts.
• Conducting meetings and presentations to share ideas and findings.
• Prioritizing initiatives based on business needs and requirements
• Working closely with clients, technicians, and managerial staff.
• Able to speak Hindi, Tamil & English
We are looking "Customer Support" for Reputed Client @Permanent Role.
Experience: 0 - 2 Years
Skills :
1.For freshers - Hindi speaking, Basic computer knowledge. Kindly provide the CV only related to our requirements
2.Experienced - Should have relevant skill in SQL,Jaseper soft,Customer handlig and communication skills,ERP modules,Hindi speaking
Location : Coimbatore
About iamneo
iamneo is a B2B Edtech Enterprise SaaS start-up founded in 2016. We specialize in providing Talent Upskilling, Talent Assessment, and Talent Transformation solutions for the ITeS, BFSI, and Education industries. Our key value propositions lie in IT Upskilling and IT Skill Assessments with auto-evaluation capabilities at scale.
As a bootstrapped profitable company, we have achieved a YoY growth rate of 100%. We have successfully onboarded esteemed corporate clients such as WIPRO, LTIMindtree, HCLTech, Virtusa, Hexaware, Gallagher, and more than 35 other customers. In the education sector, Manipal University, VIT, SRM, BITS Pilani, and 150+ institutes have embraced our solutions to digitally transform their on-premises labs into full-stack cloud labs with auto-evaluation technologies.
Our community is known for its futuristic vision, quality of work, steadfast loyalty, and unwavering commitment. If you are looking for a place to leave an impact, start your journey with iamneo.
THE ROLE
We are looking for an experienced and detail-oriented Delivery Manager - Tech to join our Tech team at iamneo. The successful candidate will be responsible for managing the overall relationship with assigned clients, ensuring their satisfaction, increasing adoption, and retention. As a Customer Success Delivery Manager, you will work directly with customers to provide the necessary support to achieve their goals.
RESPONSIBILITIES
- Manage client portfolios, analyze customer data and improve customer experience.
- Develop, prepare, and nurture customers for account growth, handholding clients from sales closure to onboarding, training, governance, reporting, and providing continued support.
- Identify and develop up-sell opportunities.
- Advocate for customer needs and issues discussion & cross-departmental resolutions.
- Understand proposal objectives, determine the scope of work, source information, collate and analyze information logically, and produce high-quality outputs in a timely manner.
- Maintain a detailed repository and tracker to ensure all recent documents are added regularly.
- Proactively liaise with stakeholders to receive timely feedback to enhance proposal/presentation development processes.
- Manage a team of Customer Success Engineers/Technical Support Engineers.
- Handle client escalations as needed.
WHAT WE ARE LOOKING FOR IN YOU...
- 7+ years of experience leading teams in customer-facing roles
- Strong project management abilities, and excellent technical writing, research, and communication skills.
- Basic understanding of tech stacks - Java, Javascript, Fullstack, Testing (Automation & Manual), python, C, C++, Angular.js, React.js, DBMS, etc., required
- Successful track record of managing at least Rs.20 crore in ARR
- Excellent written and verbal communication skills
- Proven record of driving adoption and growth of the install base
- Executive-level experience in a B2B customer success role with a fast-paced SaaS organization.
- Excellent analytical, problem-solving, and decision-making skills
- Worked in the software industry as a developer/tester/support executive early in their career would be a plus..
WHAT YOU GET AS PERKS
- Flexible work timings and no leave policy - We don't go behind timelines, we work for better products at flexible working hours.
- No hierarchy - Everyone has open access to anyone in the team.
- Medical insurance - We got you covered. We provide insurance for you and your family members.
We are looking to add a WordPress Developer to our team. This position will support the Senior Web Developer while working across various client website. Specifically, this role will support the design, development, launch, and updates of client sites.
The right candidate will possess a minimum of 1-3 years of professional experience in web development with a strong focus in WordPress.
Location: Chennai, Coimbatore, Bhubaneswar
Job Description
- We are looking for experts in multiple .Net technologies such as Angular, MVC, JQuery, JavaScript, C#, Web Services, Web API, .NET Core, HTML, CSS, Bootstrap, JSON across software engineering, security and data management.
Responsibilities and Duties
Responsibilities :
- Producing code using .NET languages (C#).
- Upgrading, configuring and debugging existing systems.
- Providing technical support for web and desktop applications.
- Ensure the best possible performance, quality and responsiveness of applications.
- Write a clean, scalable code using .NET programming languages.
- Test and deploy applications and systems.
Key Skills
Required Experience, Skills and Qualifications : - Proven experience as a .NET Developer or Application Developer - Familiarity with the ASP.NET framework SQL/MySQL Server and design/architectural patterns (MVC preferred) - Experience creating database schemas that represent and support the business processes. - Familiarity with architecture APIs (REST) - Excellent troubleshooting skills
Required Experience and Qualifications
- While working in a team environment, develop PowerApp applications to design document specifications.
- Provide estimates on a required effort to complete design documents.
- Anticipate risks and issues early and coming up with solutions.
- Keeping up to date with the latest trends and certifications while understanding how these relate to the services the company offers.
- Microsoft Dynamics CRM Development experience, with at least 1-year PowerApp development experience
- PowerApps, Power Automate, REST API integration, Azure Functions, Integrations with Dataverse.
- An IT software development background with a minimum of 3 years of Software development experience
- Knowledge of SDLC and Agile methodologies
- Ability to provide technical advice and proven technical expertise in developing and building fit-for-purpose solutions.
Description:
We are looking for an organized, detail-oriented individual to join our team as a software product manager. The responsibilities of the software project manager include overseeing software projects from start to finish, managing and motivating software developers and other team members, giving customer presentations, and writing project proposals.
To be successful as a software project manager, you should have a good working knowledge of project estimation techniques and the ability to motivate team members. Ultimately, a top-notch software Product manager should have good communication and decision-making skills.
Responsibilities:
1.Discussing potential projects and their parameters with clients, executives, and software developers.
2.Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.
3.Assembling and leading the project team.
4.Participating in and supervising each stage of the project.
5.Ensuring each project stays on schedule and adheres to the deadlines.
6.Creating a project budget and ensuring the project adheres to the budget as closely as possible.
7.Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion.
8.Tracking milestones, deliverables, and change requests.
9.Serving as a liaison to communicate information regarding changes, milestones reached, and other pertinent information.
10.Delivering completed software products to clients and performing regular checks on the products' performance.
11.Software Project Manager Requirements
12.A bachelor's degree in information technology, software development management, software engineering, computer science, or a related field.
13.Proven experience in project management and software development.
14.Good working knowledge of project estimation techniques.
15.Excellent technical knowledge.
16.Good leadership, decision-making, and organization skills.
17.Strong attention to detail and multi-tasking skills.
Qualification:
- Minimum ten (10) years of total work experience in software development
- Good technical proficiency with PHP, Laravel, Javascript technologies and its related framework
- Strong knowledge on AWS
- Experience in Data collection, management and analysis
- Experience in MYSQL/Maria DB
- Knowledge in SaaS architecture
We are looking for 4+ years of experience as a Cloud Engineer or Administrator able to demonstrate in-depth knowledge of the cloud computing market, enterprise, and open-source technologies.
- Azure AZ-104 Certified Azure Administrator, AWS Certification or GCP Professional Certification required
Advanced scripting (Bash, PowerShell, Python) .E
experience in automation, configuration, etc. Ideally has experience with Puppet, Chef, Ansible, or equivalent.
Container technologies (Kubernetes, Rancher, Docker, CoreOS)
Experience in support and configuration of systems and application monitoring services (CloudWatch, Prometheus, StackDriver, Azure Monitor)
Experience with cloud management and governance technologies (CloudHealth, CloudCheckr)
Experience using, and configuring ITSM systems (Zendesk, ServiceNow)
Familiarity with running mission-critical infrastructure within 24x7 production environment