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- Provide L1 support including desktops, laptops and printers and other IT related accessories
- Carry out initial troubleshooting and resolve the issue; if not escalate to L2 support or corresponding OEM
- Raise ticket within supplied ticketing system and update and close with end user confirmation
- Install and configure Windows Operating Systems and application software Like MS-Office, Outlook, Antivirus etc
- Install, configure and upgrade security software (e.g. Antivirus programs) like McAfee or Kaspersky software
- Install, configure and troubleshoot various PC Hardware Components
- Configure and troubleshoot of LAN and Wi-Fi setup
- Install and troubleshoot Printer, Scanner and Projector
About you:
• 1-2 years of experience as a Desktop Engineer from any industry
• Hands on experience in troubleshooting in Desktop, Laptop and PC Hardware
• Strong experience in Anti-Virus software installation and Management
• Good experience in configuration and troubleshooting of Network Devices
• Basic knowledge of Server administration and Server hardware
• Good working knowledge on MS-Office
• Good communication and problem-solving skill
• Any bachelor’s degree with IT background would be a plus
Your role in helping us shape the future:
Gogo Commercial Aviation, An Intelsat Company has an exciting opportunity for a Software Engineer. You will help us design and develop solutions aimed at providing a means to manage and deploy the configuration specifics of aircraft, based on airlines, aircraft deployed technology, fleet and installation requirements. This solution uses a combination of configuration management and cloud-based deployment using AWS which also requires an understanding of network / telecom protocols.
Are you up to the challenge?
The ideal candidate for this role will be a working member of an engineering team delivering quality technical solutions carrying through from design to deployment. This role requires solid understanding of the design and development process, using CI / CD technologies. Your role will be crucial in designing and delivering complex products and solutions across technologies products and tools, improving quality of the code by following coding standards/guidelines, using static code analysers, maximum unit test coverage and automating the test cases.
Can you drive these processes?
- Develop groundbreaking and distributed solutions with high availability and impact.
- Work with the Architects/ Technical lead / Product Owner to understand user requirements, convert BDD scenarios or user stories into product functionality.
- Work with the team members collectively to own and deliver features and flexible to take up any type of tasks like develop, automate and test to complete feature.
- Perform code reviews and associated engineering quality checks clearly and consistently.
You should definitely have:
- Bachelor's degree in Computer Science, Engineering, or related discipline
- 2 - 5 Years of experience in systems implementations with a focus on both custom application development & commercial systems software implementations
- Knowledge and experience in multiple technical disciplines required (development, QA, devops, etc)
- 2+ years of in-depth development experience with Java / C++ / C / Go.
- Experience in CI/CD and AWS deployments (EC2, SQS, SNS, Lambda, S3, Aurora, DynamoDB)
- Advanced knowledge of software development lifecycles; expert knowledge in Agile and Lean methods.
- Proponent of DevOps, TDD, Agile/XP practices, and CI/CD pipelines
- Ability to work under pressure, prioritize work, coordinate with onsite stakeholders and well organized.
- Flexibility in working with technologies and platforms.
- A commitment to excellence, best practices, and the continuous improvement of our products, code base, processes, and tools.
It would be nice if you had:
- Experience with Scaled Agile Framework (SAFe) work environments
What it’s like to work with us:
Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.
- We emphasize personal and professional growth
- Awesome benefits including Leave Benefits, medical and training
- Fun, diverse, and inclusive culture