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A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in-person.
- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.
- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.
- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.
- Collaborate with IT teams to implement new technologies and improve existing systems.
- Provide training and support to users on new software applications and tools.
- Assist in the setup and deployment of new workstations and peripherals.
- Monitor and maintain system performance, applying updates and patches as necessary.
- Document technical procedures and solutions for future reference.
Qualifications:
- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.
- Proven experience in a desktop support role or similar technical support position.
- Strong knowledge of Windows and macOS operating systems, as well as common software applications.
- Familiarity with networking concepts and troubleshooting techniques.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both verbal and written, with a customer-focused attitude.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.
Job Summary:
We are looking for technically skilled and customer-oriented SME Voice – Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.
Key Responsibilities:
- Provide technical voice support to B2B (enterprise) customers.
- Troubleshoot and resolve issues related to:
- SQL, DNS, VPN, Server Support (Windows/Linux)
- Networking (TCP/IP, routing, firewalls)
- Cloud Services – especially Microsoft Azure
- Application and system-level issues
- Assist with technical configurations and product usage.
- Accurately document cases and escalate unresolved issues.
- Ensure timely resolution while meeting SLAs and quality standards.
Required Skills & Qualifications:
- 2.5 to 5 years in technical support (voice-based, B2B preferred)
Proficiency in:
- SQL, DNS, VPN, Server Support
- Networking, Microsoft Azure
- Basic understanding of coding/scripting
- Strong troubleshooting and communication skills
- Ability to work in a 24x7 rotational shift environment
1. Total of 11+ years of experience in the software industry
2. 10+ years of experience in Telecom domain
3. 10+ years of hands-on experience in software products/solutions preferably with development background
4. Should have played multiple roles including software product/solutions delivery, business analysis, pre-
sales, customer-facing across multiple geographies
5. Domain experience should include the following:
a. Core networking, NFV, SDN, SNMP, switching, routing (e.g. HLR, CDRs, SMSC)
b. Telecom protocols such as SIP, VoIP
c. Experience 3G, 4G, LTE, 5G
d. E2E solution design
e. TOGAF or equivalent certified
2. Preferred technology stack/skills:
a. Java and/or C++ or Telecom COTS products (Siebel, Netcracker, Amdocs)
b. Distributed systems (web services/micro services, databases)
c. Containers and orchestration frameworks (e.g. Docker, Kubernetes)
d. Cloud concepts
e. Scalable and HA (High Availability) architecture
f. Secure engineering
2. Experience in leading responses to large RFPs, RFIs, RFQs
3. Experience working on building carrier grade products/systems
4. Travel readiness for conferences, presentations, workshops
Job Responsibilities
1. Solution design responses to RFPs
2. Provide Telecom domain expertise cover to all existing engagements and identify areas of growth by
tailoring proactive propositions
3. Research competing products/solutions and changing paradigms in the context of latest trends in domain
and technology
4. Identify and build new service offerings
5. Capability presentation to prospects
6. Front-end key customer engagements from domain perspective
7. Provide consultation to delivery teams on domain side
8. Identify, groom and build domain expertise within delivery teams & proliferate a culture of knowing the
customer, products and the domain
9. Ability to elicit functional and non-functional requirements from high level requirements.
Amazon Web Services (AWS) Taking ownership of customer issues reported and seeing problems through to
resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the
customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to
drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for
further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on
rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while
expanding on the core knowledge
Primary skills:
1-3;3-8 years of relevant experience.
Strong technical knowledge on:
Cloud Technologies – AWS, Azure etc.
Databases – SQL, Oracle, MySQL etc.
Operating Systems – Linux, Windows etc.
Networking – Basic networking concepts and troubleshooting
Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience
with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required)
Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load
balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus,
but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft))
Java Building highly-scalable and secure payments platform
Primary owners of one or more components of the platform and will drive
innovation in your area of ownership
Working with various product teams gathering requirements and adding capabilities
Working with some of the smartest people in the industry and will have ample
opportunity to learn and grow
Using cutting-edge cryptography to secure payments beyond industry standards
Deriving actionable insights by mining TBs of data
Building low-level infrastructure that aims to push the boundaries of network
performance
Participating actively in recruitment and nurturing of engineers as awesome as you.
What do we look for?
If you spend time cracking NP hard problems rather than cracking nuts, you are the
most laziest person and automates everything, you appreciate beauty of code
(bonus if you can sing “Finite simple group of order 2”), you should apply in t=0
Good understanding of Databases
Good understanding of networking (especially with HTTP)
Good understanding of OS concepts
2-4 years of experience
Should have hands on development experience with Object Oriented Programming
(Java is highly preferred) on a large scale system
Understands and showcase ownership of the products
Good with concepts of scaling and worked with distributed systems
Review and influence new evolving design, architecture, standards and methods
with stability, maintainability and scale in mind
Identify patterns and provide solutions to class of problems
Research, evaluate and socialize new tools, technologies, and techniques to improve
the value of the system
Be able to multi-task, prioritize and handle dependencies with minimal oversight
• Analyzing/Triaging the Wi-Fi & GPS Connectivity and enhancing the Wi-Fi & GPS Features
Job requirements:
• Engineering degree
• 5-8 years of hands-on experience on Connectivity concepts and Wi-Fi Module
• Strong Knowledge on Wi-Fi Architecture and Android Framework and Firmware layer
• Strong knowledge of Wi-Fi Features, and Wi-Fi Standards
• Good understanding of Qualcomm CNSS subsystem, firmware and system level features
• Strong Knowledge on the Wi-Fi Debugging concepts & Log collection and Wlan Standards
• Ready to Debug/work in any Connectivity modules like NFC/Bluetooth/GPS
• Preferably should have experience, who is working in Qualcomm SM 6X/7X/8X series
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