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Application Support Engineer

Application Support Engineer

at Quantilus Innovation India

DP
Posted by Aamir S
icon
Navi Mumbai
icon
1 - 3 yrs
icon
₹4L - ₹6L / yr
icon
Full time
Skills
Technical support
Incident management
Dynatrace
grafana
Linux/Unix
SQL
AppDynamics
UIM
ServiceNow
JIRA
ITSM
Java
MS-Excel
MS-PowerPoint

 We are looking for Application Support engineer with below requirement and responsibilities.


Experience - 1-3 years with below requirement( banking domain only)


Requirement


Ø Hands on experience of APM (Application Performance Monitoring)

Ø Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIM

Ø Experience on Ticketing tool like Service Now, Jira, ITSM

Ø Good Knowledge of SQL and Linux and Basic understanding of Java

Ø Basic understanding of Incident Management Process and Lifecycle

Ø Basic understanding of SLA/KPIs

Ø Basic knowledge of Microsoft Excel and Power Point


Responsibilities


Ø Responsible to check the success Ratio of Major Application Using APM Tools.

Ø Checking Various Dashboards from APM Tools and Updating Stakeholders for any impact.

Ø Posting Telemetry in Specified time intervals on various Channels and Groups.

Ø Providing RCA for Incidents and preparing chronology.

Ø Managing Incident with SLA and Updating as per Priority and severity.

Ø Supporting Application Team in Drill Activity and Change Management Activities.

Ø Supporting Application Team with SR and extracting result from Database as required.

Ø Preparing Report of daily BAU.

Read more

About Quantilus Innovation India

Founded
2008
Type
Size
100-1000
Stage
Profitable
About

Quantilus group is US based Product development and Service based software company with direct clients only like SAP, Pearson, HP, Unisys, CBS, NBC, Capital One, Mc Graw Hill, HBO, Macey , Goldman Sachs, Quality Kiosk , Wiley etc . We have multiple offices in US and India and also have office in China.

Some of our group companies in India and US are


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