NOC Engieer at Intuitive Technology Partners · Remote only · 2 - 6 years · Remote only · Posted 25 Jan 2023
Intuitive cloud (http://www.intuitive.cloud">www.intuitive.cloud) is one of the fastest growing top-tier Cloud Solutions and SDx Engineering solution and service company supporting 80+ Global Enterprise Customer across Americas, Europe and Middle East.
Intuitive is a recognized professional and manage service partner for core superpowers in cloud(public/ Hybrid), security, GRC, DevSecOps, SRE, Application modernization/ containers/ K8 -as-a- service and cloud application delivery
Experience managing, supporting and deploying network infrastructures
Strong ability to diagnose server or network alerts, events or issues
Understanding of common information architecture framework
Perform proactive monitoring and alerting with using ticketing platform and reporting
Ability to perform software upgrades, server and 3rd party application patches, etc.
Perform health-check and proactive maintenance of all the infrastructure devices
Good time management and organizational skills
Ability to handle multiple concurrent tasks and projects with minimal supervision
Knowledge of project management methodologies and techniques
Good verbal as well as written communication skills
Ability to work in a flexible schedule for Rotational 12hrs shift (as per roaster)
Previous customer service or helpdesk experience preferred
Shubham Vishwakarma
Full Stack Developer - Averlon
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We are looking for a technically strong IT Infrastructure Lead with 5–8 years of experience in 24x7 infrastructure monitoring, NOC operations, and team leadership. The candidate should have hands-on experience with Windows/Linux servers, network devices, cloud infrastructure, and monitoring tools such as PRTG, SolarWinds, LogicMonitor, and Zabbix. The role involves leading L1 operations, ensuring SLA compliance, troubleshooting infrastructure alerts, improving monitoring efficiency, and mentoring team members.
Responsibilities:
- Lead L1 infrastructure monitoring operations, incident follow-ups, SLA tracking, escalations, and reporting.
- Manage and mentor a team monitoring Windows/Linux servers, network devices, and cloud infrastructure.
- Monitor CPU, memory, disk utilization, service availability, latency, packet loss, and device reachability.
- Perform initial troubleshooting and coordinate with L2/L3 teams for incident resolution.
- Administer monitoring tools, including PRTG, SolarWinds, LogicMonitor, and Zabbix.
- Handle device onboarding, threshold validation, dashboard monitoring, alert configuration, and monitoring gap resolution.
- Ensure timely ticket updates, incident escalation, and closure in accordance with SLA and ITIL processes.
- Support planned maintenance, alert suppression, post-change validation, and monitoring restoration.
- Prepare daily, weekly, and monthly infrastructure health and SLA reports.
- Maintain SOPs, runbooks, escalation matrices, and troubleshooting documentation.
- Identify recurring alerts and false positives to improve monitoring efficiency.
- Guide L1 engineers through technical knowledge sharing, troubleshooting, and incident management.
Required Skills:
- 5–8 years of experience in IT infrastructure monitoring, NOC, or infrastructure operations.
- Strong hands-on experience with PRTG, SolarWinds, LogicMonitor, and/or Zabbix.
- Basic troubleshooting knowledge of Windows/Linux servers, networking, and cloud infrastructure.
- Understanding of SNMP, WMI, ICMP, agent-based monitoring, service checks, and polling failures.
- Knowledge of incident management, SLA compliance, escalation management, and ITIL processes.
- Experience in team coordination, workload management, and mentoring L1 engineers.
- Basic AWS or Azure monitoring knowledge.
- Familiarity with PowerShell or Linux commands for troubleshooting.
- Good communication, reporting, documentation, and stakeholder management skills.
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Full Stack Developer - Averlon