CGI Inc
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Jobs at CGI Inc
CGI is looking for a skilled Oracle Database Administrator to join our team at Bangalore, Hyderabad, or Chennai locations.
Key Requirements:
✅ 5+ years of experience as an Oracle DBA
✅ Strong in Performance Tuning and PL/SQL design & development (Mandatory)
✅ Experience with UNIX and Shell Scripting (Ansible, Python, or PERL preferred)
✅ Expertise in Oracle Security Patching and bug conflict resolution
✅ Hands-on experience in VLDB, Parallelism, and Oracle Partitioning
✅ Knowledge of Oracle Advanced Compression and Data Pump
✅ Familiarity with OFSAA, Fusion Middleware, and WebLogic patching is a plus
✅ Excellent communication, problem-solving, and multitasking skills
If you’re passionate about database performance, automation, and continuous improvement — we’d love to hear from you!
Job Title:
Service Desk / Helpdesk Support Technician – Level 1
Work Location:
Bangalore (24/7 Rotational Shifts)
Experience Required:
3+ Years (International / Global Client Support preferred – North American or European experience)
Job Description:
We are looking for a Service Desk / Helpdesk Support Technician (Level 1) to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The ideal candidate should have prior experience handling calls or tickets for global clients, excellent communication skills, and a strong understanding of IT support principles.
Roles and Responsibilities:
- Respond to requests for technical assistance following prescribed procedures.
- Diagnose, triage, and resolve hardware, software, application, or basic network-related issues.
- Log all interactions, troubleshooting steps, and resolutions accurately within the incident management tool.
- Assign unresolved tickets to the appropriate support team while ensuring timely follow-up.
- Proactively monitor, follow up, and expedite the resolution of open or pending tickets.
- Identify and escalate high-priority issues requiring immediate attention.
- Research reported incidents using available tools and information sources.
- Stay current with system updates, policies, and changes.
- Adhere to work schedules, attendance, and leave policies.
- Participate in recruitment activities, such as initial candidate screenings (as required).
- Ensure compliance with CGI and client IS/IT policies, code of conduct, and quality standards.
Required Skills and Competencies:
- Excellent verbal and written communication skills in English (neutral accent).
- Strong customer service orientation with problem-solving abilities.
- Knowledge of ITIL and ITSM concepts.
- Hands-on experience with incident management tools and ticketing systems.
- Basic understanding of IT systems, applications, and networks.
- Ability to multitask, type efficiently, and handle customer interactions simultaneously.
- High attention to detail, adaptability, and learning mindset.
- Resilience under pressure with a performance-driven approach.
Preferred Qualifications:
- Experience supporting international/global clients (North America/Europe).
- Exposure to 24x7 support environments and rotational shift models.
- Familiarity with remote desktop tools, Active Directory, and Microsoft Office suite.
- ITIL Foundation certification (preferred but not mandatory).
Position Description
Job Title: Operations Engineer
Experience: 6–9 YearsLocation: BangaloreWork Mode: Onsite/Hybrid (as applicable)Availability: Weekend On-call Support (Primary Requirement)
Role Overview:
We are seeking a skilled Operations Engineer with strong hands-on experience in cloud-based infrastructure monitoring, automation, and incident management. The ideal candidate should be flexible to work in a 24x7 environment and available for weekend on-call support as part of operational readiness.
Key Responsibilities:
. Monitor and support production and non-production environments across multiple platforms.
. Handle incident triage, resolution, and escalation using tools such as ServiceNow and Datadog.
. Execute and manage scheduled jobs using Control-M, Autosys, or Airflow.
. Troubleshoot system, application, and database issues efficiently.
. Develop automation scripts using Python or Shell scripting to improve operational efficiency.
. Collaborate with development and infrastructure teams to ensure system stability and uptime.
. Maintain observability through dashboards and alerts using Splunk and Grafana.
. Support and maintain data pipelines and integrations involving AWS and Snowflake.
Technical Skills Required:
. Cloud: AWS (SQS, SNS, DynamoDB, EKS)
. Databases: PostgreSQL, Cassandra, Snowflake
. Schedulers: Control-M / Autosys / Airflow
. Monitoring & Alerting: Datadog, Splunk, Grafana
. Ticketing & ITSM: ServiceNow
. Scripting: Python / Shell scripting
Preferred Attributes:
. Strong analytical and problem-solving skills.
. Excellent communication and collaboration abilities.
. Willingness to work in rotational shifts and provide on-call support during weekends.
Exposure to CI/CD and DevOps tools will be an added advantage
Job Summary:
We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.
Key Responsibilities:
• Handle inbound calls and manage IT service requests and incidents efficiently
• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.
• Provide support for client environments including AVDI, Citrix, and Windows-based systems
• Perform basic Windows OS and network connectivity troubleshooting
• Update and maintain Knowledge Base (KB) articles
• Ensure shift adherence and active participation in shift handovers and team huddles
• Collaborate with cross-functional teams for issue resolution
• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces
• Maintain high levels of customer satisfaction through professional communication and timely resolution
Required Skills:
• Proven experience in a service desk/call center role handling US customers
• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy
• Familiarity with Citrix, AVDI, and Windows troubleshooting
• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)
• Excellent verbal and written communication skills
• Ability to work in a night shift and rotational 24x7 schedule
• Strong team collaboration and time management skills
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
Javascript|
· Participate in the full development life cycle, working within broadly defined parameters ·Own the delivery of an entire piece of a system or application ·Management and execution against project plans and delivery commitments · Work closely with development manager, tech leads, Scrum master and Product owner to develop the best technical design and approach for new product development · Builds software solutions where the problem is not well defined. Designs and defines the interaction between the other component pieces · Create and execute appropriate quality plans, project plans, test strategies and processes for development activities in concert with business and project management efforts. · Self-directed and capable of working effectively in a highly innovative and fast-paced environment. · Writing high quality code, participating in code reviews, designing/architecting systems of varying complexity and scope, and creating high quality documentation supporting the design/coding tasks · Work with a highly multi-disciplinary team spread across multiple continents to drive technology changes and analytical findings · Self-motivated person on software development and code writing, should adopt the technology changes
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Relevant job experience: |
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· 3 – 6 years of experience in software development · BS or MS in Computer Science or in a relevant Engineering discipline · Computer Science fundamentals in object-oriented design · Computer Science fundamentals in data structures · Computer Science fundamentals in algorithm design, problem solving, and complexity analysis · Strong technical experience with object oriented design (Java, JavaScript related technologies) and RDBMS; however this role appreciates NoSQL technologies exposure. · Working experience in Object Oriented JavaScript (OOJS) frameworks such as Angular, Node etc will be a plus, however core OOJS is expected. · Good knowledge of Data structures, Algorithms and distributed system design. ·Good knowledge on Deployment structures of the developing modules and Cloud based deployment precisely. · Good experience on any web framework with stringent security norms : Spring or equivalents · Good working experience in any ORM (Object Relational Mapping) frameworks ·Thorough working experience in one or more Web and Application Servers. Consistent track record and experience leading creation of complex software systems that have been successfully delivered to customers ·Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy Will have experience designing and supporting large-scale distributed systems in a production environment · Ideal candidates will show excellent debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems. |
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
JavaLocation - Hyderabad
Notice period - Immediate
Java, JEE, RESTful web service, Spring Boot/MVC, Hibernate,Angular/Angular js
- Has worked on Platform Modernization Project
- Troubleshoot and fix defects for planned releases and production issues
- Should have experience working in Development Project
- Should be result-oriented
- Should be able to work both independently and in teams
- Should have ability to multi-task and prioritize across multiple projects
- Should be flexible with work timings
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