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Dynatrace Support Engineer
Dynatrace Support Engineer
Leinex's logo

Dynatrace Support Engineer

Gayatri Chandra's profile picture
Posted by Gayatri Chandra
3 - 7 yrs
₹3L - ₹13L / yr
Gurugram, Panchkula
Skills
Dynatrace
RCA
Bridge call


POSITION SUMMARY


We are seeking a Senior Dynatrace Engineer with strong expertise in Dynatrace, SRE practices, and root cause analysis (RCA). The role focuses on building end-to-end observability across hybrid environments (cloud, on-prem, containers) and performing deep RCA for complex distributed systems.


KEY RESPONSIBILITIES


• Design and implement end-to-end observability for hybrid applications

• Perform deep RCA using traces, metrics, logs, and service flow analysis

• Lead P1/P2 incident bridge calls, especially when no clear RCA is visible

• Drive onboarding of applications into Dynatrace with full-stack visibility

• Troubleshoot production issues (performance, data gaps, monitoring inconsistencies)

• Collaborate with cross-functional teams to resolve issues and improve performance

• Communicate incident findings clearly to stakeholders


EXPERIENCE AND REQUIRED SKILL SETS


• Strong hands-on experience with Dynatrace (APM, OneAgent, ActiveGate, RUM, Synthetic, Logs, Davis AI, alerting, anomaly detection, dashboards)

• Expertise in RCA, production troubleshooting, and performance analysis

• Solid understanding of hybrid environments (AWS, Kubernetes, ECS, on-prem)

• Experience in observability design and application onboarding

• Strong analytical and structured problem-solving skills

• Excellent communication and stakeholder management under pressure

Soft Skills

• Strong stakeholder management and communication skills

• Ability to influence architecture decisions across teams

• Problem-solving mindset with attention to detail

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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Leinex

Founded :
2024
Type :
Services
Size :
20-100
Stage :
Profitable

About

Leinex, was formally initiated in the year 2012 with the core business focus on IT recruitments in niche technological areas. With expertise in technology hiring at mid-level and leadership positions, Leinex has successfully supported various IT products/services, telecom, consulting organizations, and start-ups. We have demonstrated our ability to deliver on both volume and niche hiring mandates, covering a wide range of technical skills.


Throughout the journey, Leinex has remained dedicated to the fundamental principles of 100% customer satisfaction, surpassing expectations in service delivery, and fostering lasting partnerships with clients. We understand the importance of staying responsive to the demands of a dynamic market and constantly review, evaluate, and update our processes accordingly. The name "Leinex" reflects our commitment to service excellence, encapsulating our approach to learn, innovate, and excel in all aspects of our operations.


Our services

• Recruitment

• Payroll

• Compensation Benchmarking

• Training Solutions

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