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Dynatrace Support Engineer
Dynatrace Support Engineer
Leinex's logo

Dynatrace Support Engineer

Gayatri Chandra's profile picture
Posted by Gayatri Chandra
3 - 7 yrs
₹3L - ₹13L / yr
Gurugram, Panchkula
Skills
Dynatrace
RCA
Bridge call


POSITION SUMMARY


We are seeking a Senior Dynatrace Engineer with strong expertise in Dynatrace, SRE practices, and root cause analysis (RCA). The role focuses on building end-to-end observability across hybrid environments (cloud, on-prem, containers) and performing deep RCA for complex distributed systems.


KEY RESPONSIBILITIES


• Design and implement end-to-end observability for hybrid applications

• Perform deep RCA using traces, metrics, logs, and service flow analysis

• Lead P1/P2 incident bridge calls, especially when no clear RCA is visible

• Drive onboarding of applications into Dynatrace with full-stack visibility

• Troubleshoot production issues (performance, data gaps, monitoring inconsistencies)

• Collaborate with cross-functional teams to resolve issues and improve performance

• Communicate incident findings clearly to stakeholders


EXPERIENCE AND REQUIRED SKILL SETS


• Strong hands-on experience with Dynatrace (APM, OneAgent, ActiveGate, RUM, Synthetic, Logs, Davis AI, alerting, anomaly detection, dashboards)

• Expertise in RCA, production troubleshooting, and performance analysis

• Solid understanding of hybrid environments (AWS, Kubernetes, ECS, on-prem)

• Experience in observability design and application onboarding

• Strong analytical and structured problem-solving skills

• Excellent communication and stakeholder management under pressure

Soft Skills

• Strong stakeholder management and communication skills

• Ability to influence architecture decisions across teams

• Problem-solving mindset with attention to detail

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About Leinex

Founded :
2024
Type :
Services
Size :
20-100
Stage :
Profitable

About

Leinex, was formally initiated in the year 2012 with the core business focus on IT recruitments in niche technological areas. With expertise in technology hiring at mid-level and leadership positions, Leinex has successfully supported various IT products/services, telecom, consulting organizations, and start-ups. We have demonstrated our ability to deliver on both volume and niche hiring mandates, covering a wide range of technical skills.


Throughout the journey, Leinex has remained dedicated to the fundamental principles of 100% customer satisfaction, surpassing expectations in service delivery, and fostering lasting partnerships with clients. We understand the importance of staying responsive to the demands of a dynamic market and constantly review, evaluate, and update our processes accordingly. The name "Leinex" reflects our commitment to service excellence, encapsulating our approach to learn, innovate, and excel in all aspects of our operations.


Our services

• Recruitment

• Payroll

• Compensation Benchmarking

• Training Solutions

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  3. Proficient in managing the sales pipeline using CRM systems, preferably Salesforce CRM;
  4. Experience of working collaboratively in a combined sales & marketing team.
  5. Can evidence a track record of increasing sales revenue by hitting or exceeding personal targets.

Required Skills:

  1. Has highly developed all-round interpersonal skills.
  2. Excellent communication, presentation, networking and negotiation skills.
  3. Customer service oriented with a positive, well-motivated attitude.
  4. Conscientious, hard-working and driven to improve sales and activity performance beyond targets.
  5. Competent IT skills with a working knowledge of Microsoft Office, GSuite programs and social networking tools. Experience of Hubspot, Canva, InVideo would be an added advantage, but not essential.
  6. Work closely within a small sales & marketing team and develop cooperative working relationships with all company colleagues;
  7. Good organisational and time management skills with the flexibility to reprioritise as necessary.
  8. Must be highly proficient in all aspects of English language, especially speaking, listening and writing skills.
  9. Must be passionate about the AI solutions for enterprises and B2B SaaS industry.

Competitive salary offered (dependent on skills and experience); and opportunity to earn generous rates of target based incentives;

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Shubham Vishwakarma

Full Stack Developer - Averlon
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