Dynatrace Support Engineer

The Telecaller Executive is responsible for making outbound and handling inbound calls to potential or existing customers to generate leads, provide information about products or services, and support business growth. The role focuses on building customer relationships and achieving calling targets.

Key Responsibilities:

• Make outbound calls to potential customers from provided data
• Handle incoming calls and respond to customer inquiries
• Explain company products, services, and offers clearly
• Generate and qualify leads, and schedule appointments if required
• Maintain call records and update customer details in the system
• Follow up with customers for feedback or conversions
• Achieve daily/weekly call and performance targets
• Handle customer objections politely and professionally
• Coordinate with the sales or operations team when needed

Languages known:

Tamil / English, Malayalam/Hindi

NOTE:

ONLY CANDIDATES FROM COIMBATORE

FEMALES PREFERRED.

Minimum Qualifications/Experience:

1. B. Pharma, B.Sc./M.Sc. (Chemistry/Microbiology)

2. 8+ Years of experience in QA process in Pharmaceutical / food processing / cosmetics / chemical industries.

Job Responsibilities:  

C1. Principal thrust area:

You shall be responsible for maintaining and improving all QMS activity, GMP and GLP across the company.

C2. Key Deliverables:

1. Ensure manufacturing practices as per cGMP and GLP standards.

2. Handling QMS activities like change control, validations, stability, qualifications, APQR and Risk assessment etc.

3. Applications for AHC to AQCS, EIA and Capexil and coordinate related activities. (AHV/SPD: This is exclusive knowledge related to Capsule and companies manufacturing animal origin products. We have mentioned this as the candidate on joining will be responsible for this work though he/she may not be having exposure to same.)

4. Organize internal and external audits for ISO, GMP+, FDA, Capexil, GMP+, EIA and others. Maintain the documents required for those audits.

5. Organize internal and external audits for ISO, GMP+, FDA, Capexil, GMP+, EIA and others. Maintain the documents required for those audits.6. Evaluation and approval of Suppliers for RM, PM, testing labs and service providers.

7. Assisting HOD in customer complaint analysis and preparation of customer complaint report.

8. Investigation of incidents, deviations, OOS and ensure corrective actions in place.

9. Reviewing the daily availability of operators and allocating work to them.

10. Maintaining and review BMR documents, guide for relevant changes if required.

11. Label artwork review and management.

Competencies: 

D1. Technical Competencies:

a) Analytical skills (spotting trends and patterns)

b) Report writing skills

c) Problem solving abilities

d) GMP and GDP knowledge

e) Good English communication skills (verbal & written).

Behavioural Competencies:

a) Quality and Service Orientation

b) Delivering consistent results

c) Ability to prioritize, organize, manage work and time.

d) Customer Centric

e) Cross Functional Team Working

Reporting & Responsibility:

Position Reports to: Plant Head (M03)

Reportees to this position: Assistant Officer QA – M12 (2 nos)

Job Location:

1. Tarapur MIDC. Tarapur MIDC, Boisar, Dist. Palghar, Maharashtra. 

 Preference will be given to candidates in Tarapur/Boisar area or willing to relocate.

2. For outstation bachelors, Company provides a subsidized bachelor’s flat. For outstation families, Company provides subsidized accommodation in company owned buildings. Relocation allowance is offered.

3.Tarapur- Railway station Boisar takes 1.5 hrs. by train from Borivali Station or by road via Western Express Highway.   

4. Suburban local trains direct from Churchgate to Boisar Railway station available.

G. What’s in it for You:

1. Opportunity to be part of a growing organization offering niche products to Pharma industry.

2. Opportunity to work at Head Office location.

3. Intimate small company culture with MNC professionalism.

4. Company value programs TrANSSCEnD.

5. Employee events like festival celebrations, family fun events etc.

6. Five days working (alternate weeks).

7. Medical Insurance for your immediate family.

8. Housing accommodation for Bachelors & family.

Job Description:

• Meeting with corporate /institutional customers and assessing their insurance requirements, capture key demographics and present them with viable proposals.

• Network and engage with CFO/HR heads and other key decision-makers in the company

• Develop, maintain and retain excellent relationship with clients.

• Achieve revenue targets

• Ensure client Acquisition and help in increasing the revenue for the company with new business and cross sell opportunities

• Prepare client Road Map for the Upcoming corporate Renewal in the General Insurance Business

• Interacting with client to gather the required set of information to offer best insurance program to corporate

• Understanding the business process of the client and suggesting the proper insurance policies along with value added cover

• Handling corporate client in direct channel /Agency channel for General Insurance.

• Report daily MIS and tracking of targets & personal meeting with clients. He/she shall keep up breast of the latest developments & report to the Products/

• Quotes team of the upcoming client requirements to innovate the

product/service mix

• Ensure end-to end single point service for the customer, to win and maintain his trust

• Maintain effective documentation of the leads generated and customers acquired/ serviced and share MIS To regularly enter data in the software for capturing leads, customer contacted, servicing done, etc.

• Maintain MIS on key performance indicators

Requirements and skills

• Relevant Experience in SME insurance product
• Strong track record in direct/agency channel sales
• Excellent interpersonal & negotiation skills
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player and good me-management skills
• Hold minimum of 2 to 4 year of experience in B2B Sales preferably from Insurance Industry.
• Graduate in any stream

Head of Creator Community (Remote)

Headquartered in California and Y Combinator-backed, the client is a Shopify-like platform for creators & knowledge professionals (coaches, instructors, experts, etc.) to launch, manage and grow their business online.

Founded by IIT/ IIM/ BITS/ Yale/ BCG Alumni and 3X Entrepreneurs, we are well funded and backed by top Indian VC firms along with start-up veterans like Kunal Shah (CRED) and founding team members at OYO.

Key Responsibilities :
Responsible for developing a sense of community amongst the Client creator base
Ensure all Client creators are benefiting from the community
Formulate customer delight moments
Develop non-product solutions that will enable retention and increase customer satisfaction
Develop partnerships that will help in creator retention

Required Skills :

4+ yrs experience in a startup environment
Strong interpersonal skills, ability to form relationships and build a network
Good network amongst influencers
Content Writing
Strong problem solving skills
3 best things about the job -
A great opportunity to learn and develop yourself, immense career growth
Be part of the leadership team at one of India's fastest-growing start-up
Flexibility and complete ownership of your work

Responsibilities:

• Work on design and develop scalable solutions using efficient Design Patterns
• Adept in handling Non-functional requirements (performance etc.)
• Excellent aesthetic capability with UX designing and development experience
• Have a good understanding of all aspects of the application like rendering big datasets, fetching data using and authentication.
• Identify improvement areas within the application and work to implement the same
• Flexibility in adapting to team requirements

Requirements:

• Comprehensive knowledge of UX and responsive UI design with an emphasis on intuitive design
• Ability to write cross-browser and standards-compliant code that meets flexibility, scalability, and performance requirements
• Highly skilled at front-end engineering using a client-side technology stack including AngularJS, JQuery, HTML, CSS
• 5+ experience in Angular developing responsive Single Page application
• Experience working with REST API
• Experience working with JSON
• Experience with SVN/Git, Node.JS
• Knowledge of Agile and/or SCRUM methodologies
• Dedicated, self-driven and willing to take responsibility and ownership of the application
• Strong Problem identifying and solving ability and excellent communication skills

Job Type: Full Time, Onsite

Work Location: Chennai

Work Experience: 5 to 8 Years

• Experience in working with Core Java (Ver 11), Spring, Spring Boot, Hibernate, JSF or Primefaces, SQL
• Familiarity with working with Jasper, Rest API is added plus

• Design, develop, implement, and maintain java application phases, code, and software
• Programming, testing, and debugging
• Competence and comfort using multiple frameworks
• Ability to gather accurate requirements and work closely with stakeholders
• Strong attention to detail with the ability to identify errors 

• Graduate in Computer Science / Computer Applications / Engineering / Information Technology

• Build efficient, effective, reusable and testable PHP modules.
• Responsible to write clean and well-structured code.
• Solve complex performance problems and architectural challenges.
• Prepare and maintain all applications utilizing standard development tools.
• Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues.
• Maintain as well as edit current websites and write semantic markup.