
Application Monitoring
Position Description
JD2 – SRE: Digital Channels Application Support
Experience: 6–9 years in Production Application Support / Site Reliability Engineering (Banking/Financial Services)
Work Model: 24x7 rotational shifts, ODC environment (no personal digital devices)
Responsibilities
Act as SRE for Digital Banking, Middleware, and Infra components.
Provide production support for Internet Banking, Mobile Banking, Cards, Payments, Digital Wallets, APIs.
Troubleshoot customer authentication flows (SSO, OAuth, 2FA, session management).
Lead and drive P1/P2 bridge calls, coordinating with app, infra, DB, and network teams.
Support API-driven integrations with third-party fintech/payment partners.
Perform proactive monitoring, certificate renewals, and infra health checks.
Enhance observability (Dynatrace, Logscale, Splunk, Grafana, Bigpanda, ThousandEyes).
Propose and implement automation solutions (Jenkins, Ansible AWX, Python, Shell) to reduce manual work.
Support release and deployment readiness for digital channels in ODC environment.
Conduct RCA for major incidents and recommend resilience & scalability improvements.
Monitor SLIs/SLOs for digital user experience (latency, availability, throughput).
Ensure security & compliance for API and digital banking platforms (SSL/TLS, PCI, fraud monitoring).
Partner with client stakeholders to maintain operational stability and high availability.
Collaborate with business stakeholders on banking-critical issues and ensure compliance with SLAs and regulatory standards.
Participate in DR drills, HA testing, and compliance audits.
Core Technologies (L2 / Deep Knowledge)
OpenShift (Kubernetes), Linux/Unix/Windows, Database, Networking, Middleware.
Common Tools (L1.5 – Awareness for All)
Bigpanda, Grafana, ThousandEyes, Splunk, ServiceNow, Jira, Confluence, Netcool, Siren, Glassbox.
Must Have Skills
Strong experience in Digital Banking & Middleware application support.
Hands-on experience with Internet/Mobile banking platforms, card services, and payment gateways.
Infra knowledge (servers, certificates, OS, networking).
Strong observability and monitoring (Dynatrace, Logscale, Splunk).
Incident management & RCA leadership, especially in client-facing bridge calls.
Strong Knowledge of ITIL processes (Incident, Problem, Change, Major Incident Management).
Awareness of banking compliance standards (PCI-DSS, SOX, InfoSec policies).
Ability to work under strict SLAs and regulatory environments.
Nice to Have
Kafka, VFaas, F5/Datapower, Akamai Control Center.
Salesforce (Apex), Pega, SharePoint.
Java, Node.js, JavaScript, Python, C#.
ETL, Hadoop, Teradata, Bigdata.
Evolven, Ansible AWX, CI/CD and automation (Jenkins, Ansible).

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About Company - Creta Class is an educational product from Singapore, designed and
developed for kids ages 3-8, which helps to develop their love for learning and cultivate
their thinking ability, all while bringing them life-long benefits.
Our professional teaching and research centre is led by graduates holding master’s and
doctoral degrees from Ivy League Schools and other nations most prestigious
universities. Scientifically and systematically staged lessons aligned with the Common
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Timing: 12 PM to 9 PM
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Creta Class, No.293/154/172, Outer Ring Road,
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The idea is to give users the easiet shopping experience of buying quality fashion from top local unbranded fashion retailers. Customers can use our app to discover and shop fashion from retailers and get their products in 24 hours and less.
Our platform is live on the playstore and we are looking to add mobile developers to our team.
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Thanks
Exp: 3 -5 Years
Work Location: Hyderabad, Begumpet
Notice Period: 0 -10 Days only
Roles & Responsibiites:
1.Need to have hands on experience in Hybrid Mobile Development
2. Application/Native - AndroidiOS, HTML5, CSS3, JavaScript, jQuery, Java, MSSQL - complex SQL queries, View, Procedures etc, WAS.
3. Should have working experience with Cordova, Ionic, React.
4. 2+ years of professional experience in Native React
5. Highly proficient in rendering components with Native APIs
6. Highly proficient in JavaScript, modern JavaScript, HTML
EXPERIENCE: 7 to 9 years in Java 2 Enterprise server side development. Must have applied knowledge of design patterns needed for building REST APIs and services for performance and scale.
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- Problem Solving and application of Object Oriented principles to development
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- Deployment to AWS and Kubernetes and building with Maven
- Affinity towards server side development
- Ability to understand existing code and re-engineer/re-factor/redesign.
- Written and spoken English communication and articulation.
NICE TO HAVE:
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EDUCATION: Bachelor or Master's degree in Computer Science, Software Engineering or Information Technology or related disciplines.












