
Application Monitoring
Position Description
JD2 – SRE: Digital Channels Application Support
Experience: 6–9 years in Production Application Support / Site Reliability Engineering (Banking/Financial Services)
Work Model: 24x7 rotational shifts, ODC environment (no personal digital devices)
Responsibilities
Act as SRE for Digital Banking, Middleware, and Infra components.
Provide production support for Internet Banking, Mobile Banking, Cards, Payments, Digital Wallets, APIs.
Troubleshoot customer authentication flows (SSO, OAuth, 2FA, session management).
Lead and drive P1/P2 bridge calls, coordinating with app, infra, DB, and network teams.
Support API-driven integrations with third-party fintech/payment partners.
Perform proactive monitoring, certificate renewals, and infra health checks.
Enhance observability (Dynatrace, Logscale, Splunk, Grafana, Bigpanda, ThousandEyes).
Propose and implement automation solutions (Jenkins, Ansible AWX, Python, Shell) to reduce manual work.
Support release and deployment readiness for digital channels in ODC environment.
Conduct RCA for major incidents and recommend resilience & scalability improvements.
Monitor SLIs/SLOs for digital user experience (latency, availability, throughput).
Ensure security & compliance for API and digital banking platforms (SSL/TLS, PCI, fraud monitoring).
Partner with client stakeholders to maintain operational stability and high availability.
Collaborate with business stakeholders on banking-critical issues and ensure compliance with SLAs and regulatory standards.
Participate in DR drills, HA testing, and compliance audits.
Core Technologies (L2 / Deep Knowledge)
OpenShift (Kubernetes), Linux/Unix/Windows, Database, Networking, Middleware.
Common Tools (L1.5 – Awareness for All)
Bigpanda, Grafana, ThousandEyes, Splunk, ServiceNow, Jira, Confluence, Netcool, Siren, Glassbox.
Must Have Skills
Strong experience in Digital Banking & Middleware application support.
Hands-on experience with Internet/Mobile banking platforms, card services, and payment gateways.
Infra knowledge (servers, certificates, OS, networking).
Strong observability and monitoring (Dynatrace, Logscale, Splunk).
Incident management & RCA leadership, especially in client-facing bridge calls.
Strong Knowledge of ITIL processes (Incident, Problem, Change, Major Incident Management).
Awareness of banking compliance standards (PCI-DSS, SOX, InfoSec policies).
Ability to work under strict SLAs and regulatory environments.
Nice to Have
Kafka, VFaas, F5/Datapower, Akamai Control Center.
Salesforce (Apex), Pega, SharePoint.
Java, Node.js, JavaScript, Python, C#.
ETL, Hadoop, Teradata, Bigdata.
Evolven, Ansible AWX, CI/CD and automation (Jenkins, Ansible).

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Review Criteria
- Strong Lead – User Research & Analyst profile (behavioural/user/product/ux analytics)
- 10+ years of experience in Behavioral Data Analytics, User Research, or Product Insights, driving data-informed decision-making for B2C digital products (web and app).
- 6 months+ experience in analyzing user journeys, clickstream, and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, Firebase, or Amplitude.
- Experience in leading cross-functional user research and analytics initiatives in collaboration with Product, Design, Engineering, and Business teams to translate behavioral insights into actionable strategies.
- Strong expertise in A/B testing and experimentation, including hypothesis design, execution, statistical validation, and impact interpretation.
- Ability to identify behavioral patterns, funnel drop-offs, engagement trends, and user journey anomalies using large datasets and mixed-method analysis.
- Hands-on proficiency in SQL, Excel, and data visualization/storytelling tools such as Tableau, Power BI, or Looker for executive reporting and dashboard creation.
- Deep understanding of UX principles, customer journey mapping, and product experience design, with experience integrating qualitative and quantitative insights.
Preferred
- Ability to build insightful dashboards and executive reports highlighting user engagement, retention, and behavioral metrics; familiarity with mixed-method research, AI-assisted insight tools (Dovetail, EnjoyHQ, Qualtrics, UserZoom), and mentoring junior researchers
Job Specific Criteria
- CV Attachment is mandatory
- We have an alternate Saturday’s working. Are you comfortable to WFH on 1st and 4th Saturday?
Role & Responsibilities
Product Conceptualization & UX Strategy Development:
- Conceptualize customer experience strategies
- Collaborate with product managers to conceptualize new products & align UX with product roadmaps.
- Develop and implement UX strategies that align with business objectives.
- Stay up-to-date with industry trends and best practices in UX & UI for AI.
- Assist in defining product requirements and features.
- Use data analytics to inform product strategy and prioritize features.
- Ensure product alignment with customer needs and business goals.Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture.
- Create wireframes, prototypes, and mock-ups using tools like Figma
- Conduct usability testing and iterate designs based on feedback
- Employ tools like X-Mind for brainstorming and mind mapping
Customer Journey Analysis:
- Understand and map out customer journeys and scenarios.
- Identify pain points and opportunities for improvement.
- Develop customer personas and empathy maps.
Cross-Functional Collaboration:
- Work closely with internal units such as UX Research, Design, UX Content, and UX QA to ensure seamless delivery of CX initiatives.
- Coordinate with development teams to ensure UX designs are implemented accurately.
Data Analytics and Tools:
- Utilize clickstream and analytics tools like Google Analytics, CleverTap, and Medallia to gather and analyse user data.
- Leverage data to drive decisions and optimize customer experiences.
- Strong background in data analytics, including proficiency in interpreting complex datasets to inform UX decisions.
Ideal Candidate
- Bachelor’s or Master’s degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Computer Science, Marketing).
- 5+ years of experience in CX/UX roles, preferably in a B2C environment.
- Proficiency in analytics tools (Google Analytics, CleverTap, Medallia, Hotjar, etc).
- Strong understanding of wireframing and prototyping tools (Figma, XMind, etc).
- Excellent communication and collaboration skills.
- Proven experience in managing cross-functional teams and projects.
- Strong background in data analytics and data-driven decision-making.
- Expert understanding of user experience and user-centered design approaches
- Detail-orientation with experience and will to continuously learn, adapt and evolve
- Creating and measuring the success and impact of your CX designs
- Knowledge of testing tools like Maze, UsabiltyHub, UserZoom would be a plus
- Experienced in designing responsive websites as well as mobile apps
- Understanding of iOS and Android design guidelines
- Passion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems.
- Excellent communication skills to be able to present their work and ideas to the leadership team.
Who We Are:
Hackerhelps Global, we believe in hacking for help, not for wealth. Founded by young entrepreneurs in 2021, Hackerhelps plays a crucial role in the development of EdTech programs in both the corporate and government sectors.
LinkedIn Page: https://www.linkedin.com/company/hackerhelphits/about/
Website : https://www.hackerhelpsglobal.co.in/
What we are Looking for: The Business Development Executive plays a crucial role in driving the growth and success of the organization by identifying new business opportunities, building strong relationships, and expanding the company's customer base. This role involves developing and implementing strategic sales and marketing plans to achieve revenue targets and drive sustainable business growth.
Job Title: Business Development Executive
Job Location: Remote
Job Type: Full-time
Role Description
- Identify and develop new business opportunities through prospecting, networking, and cold calling.
- Build and maintain strong relationships with potential and existing clients to drive business growth.
- Create and implement effective strategies to maximize sales and expand the customer base.
- Conduct market research to identify trends, competitor activities, and customer needs.
- Negotiate and close business deals while maintaining an understanding of the company's offerings and competitive positioning.
- Participate in the development of marketing materials to support sales initiatives.
- Collaborate with cross-functional teams to ensure customer satisfaction and drive customer retention.
- Meet and exceed sales targets and KPIs set by the organization.
- Prepare and deliver sales presentations to potential and existing clients.
- Keep abreast of industry trends, market conditions, and competitor activities to identify opportunities for growth.
- Utilize CRM systems to manage customer interactions, track leads, and report on sales activities.
- Participate in industry events, trade shows, and conferences to expand the company's network.
- Provide regular reports and updates on sales and business development activities to management.
- Contribute to the development and execution of long-term strategic plans to drive business growth.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or related field.
- Proven experience in a business development, sales, or related role.
- Demonstrated success in meeting and exceeding sales targets.
- Excellent communication and negotiation skills.
- Strong business acumen and understanding of market trends.
- Ability to build and maintain strong client relationships.
- Proficiency in CRM software and sales-related tools.
- Strategic thinking and problem-solving abilities.
- Adaptability and resilience in a fast-paced, competitive environment.
- Self-motivated with a results-driven approach.
- Ability to work independently as well as part of a collaborative team.
- Knowledge of sales techniques and best practices.
Benefits:
- Health insurance
- Retirement savings plan
- Paid Time Off
- Professional development opportunities
We are looking for a senior designer to join our design team and lead us in our design projects. You will be required to oversee the design project from end to end, starting from conceptualization to completion. You will also need to coordinate with the market team and lead your design team towards producing high-quality designs. Your contribution will add value to the team and the end product, directly impacting our customer satisfaction and profits.
What to expect from the role:
- Hands-on experience with conceptualizing design projects, coordinating with creative teams and working on its execution.
- Guide teams towards finishing projects and campaigns.
- Approve and implement various policies to improve the department.
Skills
Visual Designing, Creative & Graphics Designing
ROLE SUMMARY:
We are seeking a highly skilled and experienced SDE II .NET Engineer to join our team. As a member of our team, you will work closely with our development team to design, develop and implement software solutions using the .NET framework and related technologies.
QUALIFICATION:
- Excellent academic record – B.E./B.Tech IT, CSE/ MCA
- 3 to 6 years of relevant software development experience with .NET technologies and frontend - Angular 2+/React.js
- Hands-on experience in C#, ASP.NET Web APIs, SQL Server Database with Entity Framework
- Hands-on experience with Angular 2+ or React.js
- Hands-on experience with RESTful Web API
- Hands-on experience in LINQ, Asynchronous programming
- Good understanding of OOPS concepts
- Good Knowledge of JavaScript and JavaScript frameworks
- Experience in integrating different 3rd party APIs (eg. Google Maps, Facebook etc.)
- Good knowledge of GIT
- Good to have: Node.Js, MongoDB, Gulp, Webpack, Azure, AWS, Docker
COMPETENCIES:
● Excellent verbal and written communication
● Willingness to learn and develop your skill set
● Works well within a team environment
● Logical thinker with good problem-solving and analytical skills
● Willingness to get to the root of the problem
● Proactive can do and can think the approach to the job
Good knowledge in AutoCAD 2D and basic 3D .
Good knowledge in 2D plan, sectional drawings, Isometric &
perspective views.
Good Knowledge in MS Office( Word,excel and power point)
Good communication skills
Good Knowledge in Basic Electrical
Responsibilities
Design of electrical products and components to meet product
specifications.
Preparation of design drawings and installation drawings in
Autocad to meet client requirements.
Develop new drawings from hand sketches.
Customer interaction and understanding their requirement
Preparation customer documents
Presenting the design to the Customer.
Preparation of Bill of Materials
Understanding relevant codes and Standards
What you'll do:
UniAcco, UniCreds, and UniScholarz are looking for passionate professionals looking forward to build their career in Global Property Consulting, International Credit Consulting, and Study Abroad Consulting.
Desired Candidate Profile:
- Candidates with 0-3 Years of Experience.
- Candidates who aspire to kickstart their career as Business Developement Professionals and Consultants
- Candidates who are already based in Mumbai
- Candidates having decent English Communication.
Package
Job Offer - 4 LPA (Fixed) + Performance Incentives upto 60k per Month (Variable)
We're looking for someone having 2-3 years of total work experience with strong managerial and leadership skills. The coordinator will be responsible for the overall direction, coordination, implementation, execution, control and completion of web and mobile development projects, ensuring consistency with company strategy, commitments and goals.
**Responsibilities**
- Ensure that all projects are delivered on-time, within the scope and within budget.
- Develop a detailed project plan to monitor and track progress.
- Drive mobile application product vision, strategy, and roadmap
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
- Supervise the development, bug-fixes and upgrades of web application projects.
- Keep your knowledge and the company’s products up to date with the latest web industry trends.
- Report problems and escalate to management as needed.
- Coordinate with developers to create and maintain a robust framework to support the applications.
- Create and maintain comprehensive project documentation.
- Plan and oversee the preparation and dissemination of project communications.
- Create learning opportunities within the development team through training, conferences, hands-on training and mentorship in projects.
- Oversee recruitment of new team members when required.
- Maintain and develop relationships with existing customers and reach out to potential customers for new business.
- Screen potential business deals by analyzing requirements, financials and market strategies.
**Skills**
- Must have a good professional background in coding.
- Must have knowledge of Web, iOS and Android development technologies.
- Must have strong leadership and team management qualities.
- Must have strong management and organizational skills.
- Must have good analytical and troubleshooting skills with end-users / customers.
- Must have competitive intelligence.
- Must have excellent verbal and written communication skills.
- Must be resourceful, innovative, self-motivated, and confident in high-stress situations.
Perks and Benefits
The company provided meals, Medical Insurance and other perks.
Collabsports Technologies Pvt Ltd is a sports-tech startup based in Pune, India. We are a small team, passionate about Sports & Technology. Our product, Scorpad is a mobile app with a mission “Sporting Made Smarter”, helps athletes in recording, analysing & improving their game while collaborating with their friends and other like-minded athletes. For more information, visit https://scorpad.com">https://scorpad.com
- You need to be passinate about technology with strong development & debugging skills.
- You will be responsible for designing, developing, testing & debugging responsive mobile applications.
- You should have one or more mobile apps on Google/ App store
- Thorough with VCS/ Git
- Working knowledge of general mobile landscape, architectures and trends
- Good understanding of RESTful APIs
- You should have a desire to work in startup fast-paced environment, able to self-manage and work remotely, when required.
In-depth knowledge of OData and SAP NetWeaver Gateway,
Excellent knowledge of RFC, BAPI, BADI, BDC, User Exits, and enhancement points,
Strong exposure to system integration via EDI/ALE/IDOC.
Experience in legacy ERP migration and data migration processes (eg. upload, validation, tools: LSMW, eCATT),
Experience in SAP version ECC 6.0, ABAP Programming, Data Dictionary, ADOBE Form, SMARTFORMS, SAPScript, Module Pool Programming, ALV, Web Dynpro and SAP Workflow,
Good understanding of FI, CO, MM, PP, SD, QM, IM and WM objects and functional areas,
Be comfortable in working under the pressure of tight project deadlines,
Strong communication with varying levels of audiences both written and verbal,
Ability to make evaluations & recommendations of alternatives (options, pros/cons & recommendations),
Perform production support activities










