
Application Monitoring
Position Description
JD2 – SRE: Digital Channels Application Support
Experience: 6–9 years in Production Application Support / Site Reliability Engineering (Banking/Financial Services)
Work Model: 24x7 rotational shifts, ODC environment (no personal digital devices)
Responsibilities
Act as SRE for Digital Banking, Middleware, and Infra components.
Provide production support for Internet Banking, Mobile Banking, Cards, Payments, Digital Wallets, APIs.
Troubleshoot customer authentication flows (SSO, OAuth, 2FA, session management).
Lead and drive P1/P2 bridge calls, coordinating with app, infra, DB, and network teams.
Support API-driven integrations with third-party fintech/payment partners.
Perform proactive monitoring, certificate renewals, and infra health checks.
Enhance observability (Dynatrace, Logscale, Splunk, Grafana, Bigpanda, ThousandEyes).
Propose and implement automation solutions (Jenkins, Ansible AWX, Python, Shell) to reduce manual work.
Support release and deployment readiness for digital channels in ODC environment.
Conduct RCA for major incidents and recommend resilience & scalability improvements.
Monitor SLIs/SLOs for digital user experience (latency, availability, throughput).
Ensure security & compliance for API and digital banking platforms (SSL/TLS, PCI, fraud monitoring).
Partner with client stakeholders to maintain operational stability and high availability.
Collaborate with business stakeholders on banking-critical issues and ensure compliance with SLAs and regulatory standards.
Participate in DR drills, HA testing, and compliance audits.
Core Technologies (L2 / Deep Knowledge)
OpenShift (Kubernetes), Linux/Unix/Windows, Database, Networking, Middleware.
Common Tools (L1.5 – Awareness for All)
Bigpanda, Grafana, ThousandEyes, Splunk, ServiceNow, Jira, Confluence, Netcool, Siren, Glassbox.
Must Have Skills
Strong experience in Digital Banking & Middleware application support.
Hands-on experience with Internet/Mobile banking platforms, card services, and payment gateways.
Infra knowledge (servers, certificates, OS, networking).
Strong observability and monitoring (Dynatrace, Logscale, Splunk).
Incident management & RCA leadership, especially in client-facing bridge calls.
Strong Knowledge of ITIL processes (Incident, Problem, Change, Major Incident Management).
Awareness of banking compliance standards (PCI-DSS, SOX, InfoSec policies).
Ability to work under strict SLAs and regulatory environments.
Nice to Have
Kafka, VFaas, F5/Datapower, Akamai Control Center.
Salesforce (Apex), Pega, SharePoint.
Java, Node.js, JavaScript, Python, C#.
ETL, Hadoop, Teradata, Bigdata.
Evolven, Ansible AWX, CI/CD and automation (Jenkins, Ansible).

About CGI Inc
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Company Overview
A well-funded women-centric healthtech start-up backed by India’s top VC - https://www.business-standard.com/article/companies/fireside-ventures-announces-closing-of-fund-ii-investment-in-gynoveda-119112000033_1.html">Fireside Ventures.
https://gynoveda.com/pages/about-us">Founders have proven track record & reputation with digital unicorns experience like Jio, Cleartrip, Intelenet, Concentrix. Currently on a mission to build the world’s largest menstrual health company.
Work Description:
- Achieve company sales targets using paid marketing channels
- Google : Search, YouTube, Adwords, GDN, Affiliate
- Social : Facebook, Instagram
- Marketplace : Amazon, Flipkart, healthcare and women platforms
- Obsessive focus on on-page conversion, CPM, CPC, cost of acquisition and ROAS
- Lead video content marketing using creatives, audiences, A/B tests
- Build cross-platform FUNNELS to implement retargeting strategies
- Setup customer journeys using marketing automation tools, Email, SMS, WhatsApp
- Develop marketing campaigns with a strong HOOK to drive eCommerce sales on website
- Sharp focus on hyper-growth yet achieve profitable unit economics
- Accountable for digital marketing from strategy to execution
Candidature requirements:
- 7+ years of digital marketing experience in performance marketing with digital first brand
- Proven track record in running D2C consumer acquisition funnels across FB, Google, Affiliates
- Video-content-led online marketing added plus
- Deep expertise in performance marketing especially using remarketing strategies
- Strong analytical mindset with data driven decision making
- Highly digital tools savvy to drive performance
- Passionate to work in entrepreneurial set-ups, comfortable with ambiguity and working in a constantly evolving business environment
Why & Who should consider :
Be the first 20 to join and become a part of the founders' club. We are set to inspire women to take charge of their health and therefore their lives.
Consider this an opportunity only if you believe in leading the change and make an impact in others lives. Consumer insights is an obsession.
This might not be a typical 9 to 5 job. You’ll not only set your own benchmarks but also paves the way for future teammates. If you’ve a Ninja-like attitude in you with an ability to hustle then your career will attain new heights as we grow business together.
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes.
- Familiarity with RESTful APIs to connect Android applications to back-end services.
- Strong knowledge of Android UI design principles, patterns, and best practices.
- Experience with offline storage, threading, and performance tuning.
- Ability to design applications around natural user interfaces, such as “touch”.
- Familiarity with the use of additional sensors, such as gyroscopes and accelerometers.
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks.
- Ability to understand business requirements and translate them into technical requirements.
- Familiarity with cloud message APIs and push notifications.
- A knack for benchmarking and optimization.
- Understanding of Google’s Android design principles and interface guidelines.
- Proficient understanding of code versioning tools, such as Git.
- Familiarity with continuous integration.
The incumbent for the position isexpected to deliver but not limited to on following responsibilities:
Set up processes for data management, templatized analytical modules/deliverables.Continuously improve processes with focus on automation and partner with different teams to develop system capability
Understand business briefs clearly and execute new/ad-hoc projects and ensure timely delivery
Keep managers informed about progress on projects and proactively flag gaps on data availability, hiccups on analysis
Develop and enhance statistical model with best in class modelling techniques
Managing the project in Gannt Chart
Deliveron informative and well-organized deliverables
Proactively seek opportunities to help team members by sharing knowledge and expanding skills
Ability to communicate difficult/sensitive information tactfully
Responsibilities:
• Write well designed, testable, efficient code by using best software development practices
• Create website layout/user interface by using standard HTML/CSS practices
• Integrate data from various back-end services and databases
Requirements
• Thorough functional knowledge and coding experience
• In-depth knowledge of modern HTML/CSS
• Well versed with Javascript, JQuery, Bootstrap, NodeJs, EsLint
• Experience with Firebase is a plus
• An understanding of how web applications work.
• Adequate problem solving skills
• Ability to multitask with strict time constraints, budgets and business goals
• Strong communication skills
B-Tech in computer science or a related field
- Work on creating high-quality content for the company’s clients as well as inhouse brands, in various formats
- Spot story ideas within the company, conduct interviews, and write stories and blogs based on them
- Learn how to use various inbound and account-based marketing methodologies to deliver marketing goals
- Work with marketing tools and technologies to ensure that content is created and amplified to generate the goals decided upon
- Work with marketing heads and CEOs and be part of the strategizing and ideation
- Work on B2B content marketing strategies for companies
- Be accountable for the results your content is generating
Here’s what we are looking for:
- Good understanding of business and marketing
- Flair for business writing and a sharp eye for editing
- B2B writing experience of 1+ years
- Exceptional written and spoken English
- Self-driven, responsible, team player, sincere, results-oriented
- Should be good in communication
As a Data Science Lead, you will be working on creating industry first analytical and propensity models to
help discover the information hidden in vast amounts of data, and make smarter decisions to deliver
even better customer experience. Your primary focus will be in applying data mining techniques, doing
statistical analysis, and building high quality prediction systems integrated with our products.
➢ Working with business and leadership teams to gathering and analyse structured and unstructured data
➢ Data mining using state-of-the-art methods
➢ Enhancing data collection procedures to include information that is relevant for building analytic
systems
➢ Processing, cleansing, and verifying the integrity of data used for analysis
➢ Doing ad-hoc analysis and presenting results in a clear manner
➢ Creating automated anomaly detection systems and constant tracking of its performance
➢ Creation and evolution of an efficient BI pipeline into a multi-faceted pipeline to support various
modelling needs.
What we are looking for:
➢ 5-8 years of relevant experience, preferably in financial services industry.
➢ A bachelors / master’s degree in the field of Statistics, Mathematics, Computer Science or
Management from Tier 1 Institutes.
➢ Data warehousing experience will be a plus.
➢ Good conceptual understanding of statistics and probability.
➢ Experience in developing dashboards and reports using BI tools.







