Bigdata Lead

JOB POSITION: Customer Support Executive –(Bangalore)

Location: Bangalore (On-site)

Shift: Rotational Shifts 

Languages Required: English & Hindi

Preferred Background: Experience in Health Insurance or Healthcare Support

Role Overview

We’re looking for a dynamic and empathetic Customer Support Executive to join our Bangalore-based support team. You will be the first point of contact for customers, ensuring prompt resolution of queries related to healthcare, insurance claims, appointments, and more.

Key Responsibilities:

* Handle inbound and outbound customer interactions via calls, emails, and chats

* Resolve queries related to health insurance coverage, claims, and wellness services

* Maintain accurate records of customer interactions and updates in CR

* Coordinate with internal departments to ensure seamless support

•Deliver an excellent customer experience and maintain high satisfaction levels

* Manage escalations professionally and ensure timely follow-ups

Requirements:

* Minimum 2 to 4 years of experience in customer support (healthcare/insurance background preferred)

* Strong communication skills in English and Hindi

* Ability to handle rotational shifts

* Excellent problem-solving and interpersonal skills

* Familiarity with CRM tools and ticketing systems is a plus

Perks & Benefits:

Competitive salary Upto 4.5 LPA + Incentives 

Health insurance and wellness benefits

Fast-paced, mission-driven work environment

Opportunities for growth in a high-impact health-tech company

visitant.ai is a digital skills training provider that offers rigorous online training in various disciplines such as Data Science, Cloud Computing, Project Management, Digital Marketing, and more. We specialize in areas where technologies and best practices are rapidly changing, and the demand for qualified candidates exceeds supply. Our training programs include individual courses, comprehensive certification programs, and partnerships with world-renowned universities. We have helped millions of professionals acquire work-ready skills and assisted thousands of organizations with corporate training and employee upskilling needs. At Visitant.ai, we believe in a practical and applied learning approach that leads to real-world success.

Role Description

This is a full-time remote role for a Business Development Executive. The Business Development Executive will be responsible for new business development, lead generation, account management, and effective communication with clients. The role will involve identifying and pursuing new business opportunities, building and maintaining strong client relationships, and achieving business growth targets. The Business Development Executive will work collaboratively with the sales and marketing teams to drive revenue and create a positive customer experience.

Qualifications

• New Business Development and Lead Generation skills
• Strong business acumen and understanding of market dynamics
• Excellent communication and interpersonal skills
• Experience in account management and client relationship building
• Ability to work independently and remotely
• An understanding of the digital skills training industry is a plus
• Bachelor's degree in Business, Marketing, or a related field

Industry

• E-Learning Providers

Employment Type

Full-time

Founded in 2012, the leader in digital identity verification technology for Day Zero and beyond. Our predictive analytics platform applies artificial intelligence and machine learning techniques, with trusted online/offline data intelligence from email, phone, address, IP, device, velocity, and the broader internet, to verify identities in real-time. We have more than 400 customers across the financial services, gaming, telecom, and ecommerce industries, including three of the top five banks, seven top 10 issuers, three top MSBs, multiple tier-one payroll providers, the top credit bureau, and over 75 of the largest and most successful fintechs such as Varo Money, Public, Chime, and Stash. We are funded by some of the world's best investors and entrepreneurs including Accel, Scale Venture Partners, Commerce Ventures, Work-Bench, Sorenson, Citi Ventures, Wells Fargo Strategic Capital, Synchrony, MVB Bank, Santander InnoVentures, and Two Sigma Ventures.

Our trophy case includes numerous industry awards and accolades, including being named one of Forbes America’s Best Startup Employers 2021 as well as the Best New Technology Introduced over the Last 12 months – Data and Data Services at the 2020 American Financial Technology Awards (AFTAs), being ranked #70 on Deloitte’s Technology Fast 500™, getting listed as a Gartner Cool Vendor, and winning Finovate’s Award for Best Use of AI/ML, to name a few!

The only way we can further our mission of becoming the single, trusted source of identity verification and eliminating identity fraud is by building the best team on the planet. This is where you come in!

• Translate product designs and features into high-quality code within project constraints through diligent planning and attention to detail.
• Design and develop efficient reusable components. Follow SDLC best practices by ensuring coding and testing standards.
• Take the lead to maintain and refactor code and remedy performance bottlenecks.
• Collaborate with different tech teams, product teams, and QA. Exhibit excellent teamwork and help achieve team goals. Keep key stakeholders informed about progress and problems; avoid surprises.
• Work to architect simple, reliable, and elegant applications. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Identify and communicate improvements to development tools, processes & workflows. Contribute to a collaborative work environment and a culture of ownership.
• Participate in understanding problems for our specific target and finding solutions for them.

• Strong knowledge of Android design principles, patterns, and best practices.
  Good problem-solving skills and verse with OOPs fundamentals.
• Proficiency in Java, Kotlin, and a solid understanding of Android SDK and other components (MVP/MVVM, Architecture components, Jetpack, Dagger, RxJava, Coroutines, Data binding, Retrofit, etc).
• Knowledge of clean architecture and its implementation.
• Proficient with developing apps optimized for different android versions and devices of varying performance.
• Strong system design and architecture skills.
• Experience with multi-threading, memory management, databases.
• Experience in working with REST APIs, JSON, XML, etc.
• Experience/Knowledge of unit testing and integration testing.
• A knack for profiling, performance tuning, and optimization.
  Skills that will give you an edge
• Hands-on experience with supporting payments and integrating payment gateways
• Experience with progressive web apps, service workers
• Strong grasp over frontend unit and end-to-end testing frameworks

The ideal candidate will be responsible for developing and maintaining the entire technology stack of Walnut Schools, consisting of school management software, e-Learning software, mobile apps and Google Apps Scripts.

Responsibilities

• Develop quality software and web applications
• Analyze and maintain existing software applications
• Design highly scalable, testable code
• Discover and fix programming bugs

Qualifications

• Bachelor's degree or equivalent experience in Computer Science or related field
• 2+ years of active development experience with PHP (Code Igniter, Symfony), React.js, MySQL, Web Applications, GIT
• Puzzle solver
• Tinkerer who loves to create new products

• Candidate should be expertise in iOS technology.
• Experience with developing native Applications using Swift 3 , Xcode, Objective C, Cocoa and iPhone SDK.
• Built and published commercial iPhone and iPad applications
• Candidate must have independently designed and developed mobile applications
• independently drive the design and development of iPhone/iPad application project.
  Conceptualize and design Mobile applications based on need.
• Experience with Objective-C, JavaScript, and JSON
• Coursework in Object-Oriented programming languages (C++/Java, etc)
• Understanding of Apple’s design principles and interface guidelines Animation, etc.
• Candidate can develop Mobile Apps and well-versed with the Android SDK.
• Have a good knowledge of Java Application development.