YOUR ‘OKR’ SUMMARY
OKR means Objective and Key Results.
As a Content Writer at Coredge, you need to write B2B focused and technical whitepapers, briefs, articles, web
content, data sheets and product documentations to promote our high stable products and solutions. Utilize
industry best practices and familiarity with the organization's mission to inspire ideas and content.
What you will do?
- Research industry-related topics (combining online sources, interviews and studies) & produce technical
content
- Work along with product architects and engineers to product technical content.
- Write articles, whitepapers, technical briefs, data sheets to promote our products and solutions
- Develop and maintain product documentations
- Submit work to technical managers for input and approval
- Conduct simple keyword research and use SEO guidelines to increase web traffic
- Handle Company internal and external newsletter
- Identify customers’ needs and gaps in our content and recommend new topics
- Ensure all-around consistency (style, fonts, images and tone)
- Write and Update website content as needed
- ADDON - Manage WordPress website and keep in up to date with latest happenings. Monitor and analyze
the performance of key performance indicators (KPIs) to offer suggestions for improvement
Additional Skills:
- Proven work experience as a Technical Content Writer, Copywriter or similar role
- Portfolio of published articles
- Knowledge of SEO, basic digital marketing
- Should have intermediate knowledge of WordPress. Should be hand-on with all part of WordPress
- Experience doing research using multiple sources
- Familiarity with web publications
- Excellent writing and editing skills in English
- Ability to meet deadlines
- BSc in Marketing, English, Journalism or related field. Technical or engineering education is addon.
Additional Advantage:
- Deep understanding of technology and passionate about what you do.
- Background in designing high performant scalable software systems with strong focus to optimize
hardware cost.
- Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide and
influence within a dynamic environment.
- Strong commitment to get the most performance out of a system being worked on.
- Prior development of a large software project using service-oriented architecture operating with real
time constraints.
What's In It for You?
- You will get a chance to understand and write about cloud-native and hyper-scale products.
- You will be working with industry leaders in cloud.
- You can expect a steep learning curve.
Benefits & Perks:
- Competitive Salary
- Health Insurance
- Open Learning - 100% Reimbursement for online technical courses.
- Fast Growth - opportunities to grow quickly and surely
- Creative Freedom + Flat hierarchy
- Sponsorship to all those employees who represent company in events and meet ups.
- Flexible working hours
- 5 days week
- Hybrid Working model (Office and WFH)
Our Hiring Process:
Candidates for this position can expect the hiring process as follows (subject to successful clearing of every round)
- Initial Resume screening call with our Recruiting team
- Next, candidates will be invited to solve thought exercises.
- Next, candidates will be invited for first technical interview
- Next, candidates will be invited for final technical interview
- Finally, candidates will be invited for Culture Plus interview with HR
- Candidates may be asked to interview with the Leadership team
- Successful candidates will subsequently be made an offer via email
As always, the interviews and screening call will be conducted via a mix of telephonic and video call.
So, if you are looking at an opportunity to really make a difference- make it with us...
Coredge.io provides equal employment opportunities to all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other
characteristic protected by applicable central, state or local laws.
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• Bachelor's Degree in any subject/ B.Tech preferred
. • Excellence in MS Excel
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● Work with cross-functional teams delivering on demanding projects
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● Engineering degree in Computer Science/IT with a good academic performance throughout
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● Expertise in Java, Spring Boot, Spring MVC, Angular and ruby on Rails tech stacks
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Location: Hybrid in Pune, Maharashtra
What Youll Do:
- Take ownership of customer issues reported and see problems through to resolution
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Prepare accurate and timely reports
- Follow the SLA for issues with respect to their severity.
What You ll Need:
- Bachelor s or higher degree in computer science, engineering, or related technical field
- Willing to work flexible and varying shift times including weekends and evenings
- 2 years of software development experience with java, javascript, python, or another scripting/programming languages
- Previous experience in a Technical Support environment is required
- Excellent written and verbal communication skills
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- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
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- Connecting/ coordinating with Account/ Category Managers of the key account/ Marketplaces
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- Graduation is a must.
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- Proven operational skills and demonstrated ability to manage the business “by the numbers”. Must be metrics-driven.
- Desire to work in a fast-paced, challenging environment with business on mind
- Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly
- Demonstrated active listening skills, highly consultative and solutions-oriented.
- Ability to comprehend questions and ask the right people
- Advanced IT literacy especially in Microsoft Office applications.
- Proficiency in MS excel
- Track record of managing and troubleshooting technical, compliance and business problems
- Strong process definition and optimization skills
- Proven ability to define effective, efficient and scalable processes and drive continuous improvement through root cause identification and defect elimination in consumer experience, business process, product visibility
- Attention to detail and capability to work on multiple projects in parallel
- Easy with numbers and calculations, Ad account management is integral part of growth managers
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- Engineering Student (Drop outs also welcome)
- Excellent Communication Skills (Written/ Verbal)
- Strong sense of urgency ability to manage details and multiple tasks while responding to changing priorities and feedback
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- Negotiation skill for getting better visibility on Amazon, Flipkart and like portals (free and paid both)
- Marketing to Operation mindset (Size the Opportunity and how will you Seize the same)
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- B.E Computer Science or equivalent
- 3 years experience with the Django framework
- Experience with building APIs (REST or GraphQL)
- Strong Troubleshooting and debugging skills
- React.js knowledge would be an added bonus
- Understanding on how to use a database like Postgres (prefered choice), SQLite,
MongoDB, MySQL.
- Sound knowledge of object-oriented design and analysis.
- A strong passion for writing simple, clean and efficient code.
- Proficient understanding of code versioning tools Git.
- Strong communication skills.
Experience:
- Min 3 year experience
- Startup experience is a must.
Location:
- Remote developer
Timings:
- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically
clients are in California PST Timezone.
Position:
- Full time/Direct
Other Benefits
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12
PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other
incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here
because you love the company. We have only a 15 days notice period.
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