You are a solutions-oriented Project Management Professional (Six Sigma- Black Belt/Green Belt) + MBA in Finance with goals of building client loyalty for 6-8 years. Well versed with The 5 Stages of the ITIL Service Lifecycle ie. Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement. Summary: You are an experienced combination of project and program manager, you will be an astute program manager who would supervise groups of projects as well as oversee individual projects, you will focus on long-term business objectives as well as have short-term concrete deliverables, your overall objective would be strategic like a Program Manager and also tactical similar to a Project Manager’s KRA. You have the ability to embrace and implement feedback to adopt new skills in a fast-paced environment, giving SLA and TAT to clients and managing and bridging expectations with cross-company and cross departments of Client in Network and Pocket52 genuinely and realtime without any expectation mismatch. You are confident in asking clients for their business challenges and fix their gaps of communications and expectations with Pocket52, ability to drive results, metrics, and key performance indicators, you have proven success managing the client servicing cycle in a customer-facing role, highly motivated by being an industry leader. What You'll Do Post-acquisition of New Network Partner by the business development team, you will be engaging with the process mapping and new business cycle initiative for clients onboarding and further servicing. Create solutions and experiences as you build your book of clients Cultivate business relationships and create an exceptional customer experience through the client servicing cycle Effectively use tools to communicate with your books of business via phone, email, active chats channels like (Flock, Slack, ClickUp), screen share and/or other technology Work with network clients one on one to design, source, and create amazing business oriented Gantt charts for the Leadership team of Pocket52, Play a fundamental role in helping us achieve our ambitious revenue growth objectives and client NPS (net promoter score). You are a solutions-oriented individual with goals of building client loyalty, the ability to embrace and implement feedback to adopt new skills in a fast-paced environment, giving SLA and TAT to clients and managing and bridging expectations with cross-company and cross departments of Clients and Pocket52 genuinely and realtime, you are confident in asking clients for their business challenges, ability to drive results, metrics, and key performance indicators, you have proven success managing the client servicing cycle in a customer-facing role, highly motivated by being an industry leader. Broad Responsibilities: Influential relationship management skills with stakeholders, colleagues, and users in pursuit of delivering high-quality services whilst maintaining service targets. Strong quality focus and business excellence aptitude. and client service from end to end Should have done projects on Process Improvisation, Process Excellency with proven & demonstrated results. Initiatives through automation, use of tools & technology intervention with a proven track record. Excellent hold on number crunching, data analytics, process mapping, SOP creation, control mechanism, and client communications Strong in people management, process-driven, and result-oriented. Excellent oral and written communication skills. Must have exposure of handling multinational clients as well as startups and managing expectations of all stakeholders - clients, management and employees Responsible for six sigma projects, reducing process gaps, process re-engineering, and process quality Process Improvements / Improvement Projects Improvement recommendations/Action Plans & Governance Framework Gap Analysis / Audits. Manage Multiple Accounts/Stakeholders
Technical Project Manager :- We are looking for a Project Manager to be responsible for handling our company's multiple ongoing projects. - You will be working closely with your team members & customers resources/teams to ensure that all project deadlines, requirements, and schedules are on track. - Responsibilities include submitting project deliverables, preparing status reports, and establishing effective project communication plans as well as the proper execution of said plans.Project Manager Responsibilities :- Delivering the project as per the SOW and raising a change request for any deviations.- Coordinating with cross discipline team members and customers resources to make sure that all parties are on track with project requirements, deadlines, and schedules.- Identification of project risks and developing mitigation strategies.- Creation and maintaining of RACI matrix.- Understanding the dependencies and scheduling tasks appropriately based on estimates.- Identification of resource needs for the project and customer's teams contribution/needs.- Conducting meetings effectively. Sending out meeting minutes for all project level meeting and following up on completion of meetings objectives.- Meeting with project team members to identify and resolve barriers/roadblocks.- Submitting project deliverables and ensuring that they adhere to quality standards.- Preparing status reports by gathering, analyzing and summarizing relevant information.- Establishing effective project communication plans and ensuring their execution.- Obtaining customer sign-off of project deliverables. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.- Coordinating the development of user manuals, training materials and other documents as needed to enable successful implementation and turnover of the process or system to the clients.- Removes barriers and maintains communications of updates, issues, risks, and changes to the project team throughout project lifecycle- Escalates issues to business, operational, and executive leaders as appropriate- Conducting post project evaluation and identifying successful and unsuccessful project elements.Project Manager Requirements :- A bachelor's degree or master degree in a related field.- Excellent oral and written communication skills.- Strong understanding of formal project management methodologies & IT Project Management experience.- Ability to lead project teams of various sizes, spread across worldwide, working with resources remotely and see the projects through to completion.- Understanding of one of the big three cloud (AWS, Azure or Google Cloud Platform) platforms, project implementations in cloud and cloud infrastructure.- Project Management Professional (PMP) certification & Big Data project management experience is a plus.
Your role : - You will be required to efficiently run a complex software project, involving multiple products and multiple stakeholders in a fast-paced environment. There is nothing slow paced in the mobile internet economy. - You will be responsible for timely delivery of the project, every single time. This means, you must plan right from the get go, stay on top of it every single day and make the committed date happen. Be scared of Murphy. Be very scared- - Communicate effectively and manage the expectations of multiple stakeholders - Lead a large cross functional team towards meeting the project objectives. Remember, the more the merrier. - The team is only as good as the processes we follow. It will be your responsibility to ensure water tight processes are setup across various teams, to ensure smooth running of the program. - The key to building a world class product, is world class documentation. It is your job to ensure everybody does their part, and does a good job about it. - There is only so much role we can define for a product in the hyper growth mobile/internet economy. As we build bigger and better things, be willing to take up bigger and better challenges. What we expect : - Have a good depth in both business and technical knowledge. And be very hands on with everything you do. - Be extremely data driven. The geekier, the better - Possess a keen eye for detail, for it will be required to understand a complex product like mobile payments - Bring you A Game every day, for you will be working in a fast paced environment - Stay curious, Question everything, Move fast and Break things.