IT Project Manager

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Strong UX Researcher Profile

Mandatory (Experience 1) - Must have 3+ YOE hands-on UX Research / User Research for B2C Products

Mandatory (Experience 2) - Should have hands-on experience in User Research, Persona's, User Stories, Work-Flows, and Usability Testing

Mandatory (Experience 3) - Must have worked on both qualitative and quantitative research methodologies

Mandatory (Portfolio) - Portfolio showcasing UX Research works for Good B2C Apps / Website / Product Companies

Mandatory (CTC) - The CTC breakup offered will be 80% fixed, and 20% variable, as per Company policy.

Preferred

Preferred (Company) - Product Company

Key Skills & Requirements

• Strong proficiency in Java 11 and above
• Hands-on expertise in Spring Boot and Microservices Architecture
• Strong Programming, Analytical, and Problem-Solving skills
• Proficiency with NoSQL Databases (MongoDB, Cosmos DB) and RDBMS (SQL/Oracle/Postgres)
• Experience with Messaging Queues (RabbitMQ/Kafka)
• Good understanding of Functional and Domain knowledge
• Expertise in Project Architecture & Data Flows
• Proficient in CI/CD tools (Jenkins or equivalent)
• Strong experience with Testing Frameworks: JUnit, Mockito, Cucumber, BDD
• Basic knowledge of Cloud Platforms (Azure / AWS)
• Familiarity with Project Management Tools – JIRA, Confluence, ServiceNow
• Monitoring tools knowledge like New Relic, Splunk, Nagios (good to have)

Responsibilities

• Design, develop, and maintain scalable backend applications using Java 11+ and Spring Boot
• Build and manage microservices-based solutions ensuring high performance and low latency
• Collaborate with cross-functional teams to define, design, and ship new features
• Implement best practices for CI/CD pipelines and automate deployment workflows
• Ensure code quality through unit testing, integration testing, and BDD practices
• Work with databases (SQL/NoSQL) for data modeling and optimization
• Monitor, troubleshoot, and enhance system performance using tools like Splunk, New Relic, Nagios
• Provide technical guidance and mentorship to team members

Experience in supporting Oracle E-Business Suite (EBS) and Oracle Fusion

Applications.

2. Familiarity with key Oracle modules such as P2P, O2C, and GL.

3. Understanding of ITIL framework and processes (Incident, Problem, Change,

Configuration, Service Request management).

4. Experience with ticketing systems of any ITSM tools.

5. Good knowledge of Oracle database queries (SQL) for troubleshooting & Writing

scripts.

6. Ability to communicate effectively with business users and technical teams.

7. Analytical and problem-solving skills with attention to detail.

Flutter JD:

Key Responsibilities: Collaborate with project managers and designers to understand project requirements and translate them into technical specifications.

Develop, test, and maintain Flutter-based mobile applications that are responsive, performant, and reliable.

Write clean, maintainable, and well-documented code.

Troubleshoot and debug application issues, ensuring smooth and efficient performance.

Continuously research and stay up-to-date with the latest trends and best practices in mobile application development.

Collaborate with cross-functional teams to define and implement new features and improvements.

Participate in code reviews and provide constructive feedback to peers.

Ensure the security and data privacy of the applications you develop.

Requirements:

Proven experience as a mobile app developer, with a strong portfolio of Flutter-based applications.

Proficiency in the Dart programming language.

Experience with the Flutter framework and its ecosystem, including state management and third-party libraries.

Knowledge of mobile app architecture patterns (e.g., MVC, MVVM, Redux).

Familiarity with RESTful APIs and integration of third-party services.

Strong problem-solving and debugging skills.

Excellent communication and collaboration skills.

Ability to work both independently and as part of a team.

Knowledge of version control systems (e.g., Git) is a plus.

• 4 to 8 years of industry experience in (JAVA, Spring Boot , Microservices)
• Ability to effectively manage task distribution
• Able to adapt to changing business requirements and react quickly
• Strong customer focus and results-oriented attitude. Self-motivated individual & able to work independently

About the Company:

Rejolut is one of the award-winning fastest-growing emerging tech companies which is working on leading technology like Blockchain, ML & AI, Complex mobile & web apps, IoT, etc. located in the USA, UK, and India. 

Key Responsibilities:

• Ability to handle and maintain confidential information.

• Fluency in social media, particularly in researching and recruiting candidates through channels such as LinkedIn and also through Job portals.

• Job candidate interviewing skills.

• Taking Care of joining formalities of the Employees.

• Preparing Appointment Letter.

• Issuing the Offer Letter and explaining the salary details.

• Conducting orientation and Induction for the new joiners.

• Ability to lead and build the team.

• Attendance Leave Management.

• Preparing Confirmation Appraisal Letter.

• Employee Relationship, Handling Employee Grievance, Employee Engagement Activities like Arranging Picnics, Festive Parties, and Birthdays.

• Handling Exit Interviews.

• End-user technology skills with HR software and platforms, such as HRIS or workforce management systems.

• Ability to build team morale and promote a corporate culture

Skills

Hiring, Human Resources Management, Benefits Administration, Performance Management, Communication Processes, Compensation, and Wage Structure, Supports Diversity, Classifying Employees, Employment Law, Laws Against Sexual Harassment, Organization

Must-Have Skills:

Strong Communication Skills, Presentation Skills, and Interpersonal Skills, Negotiation Skills, Convincing Skills, Grievance handling.

Good To Have Skills:

Recruitment experience in Technology Company, Software Company, or SAAS domain.

Best place to hide a dead body is page two of Google.

So., We are looking for  SEO/SEM expert to manage all search engine optimization and marketing activities.You will be responsible for managing all SEO activities such as content strategy, link building and keyword strategy to increase rankings on all major search networks. You will also manage all SEM campaigns on Google, Yahoo and Bing in order to maximize ROI.
Exp : Minimum 1 yr 

Responsibilities

• Execute tests, collect and analyze data and results, identify trends and insights in order to achieve maximum ROI in paid search campaigns

• Track, report, and analyze website analytics and PPC initiatives and campaigns

• Manage campaign expenses, staying on budget, estimating monthly costs and reconciling discrepancies.

• Optimize copy and landing pages for search engine marketing

• Perform ongoing keyword discovery, expansion and optimization

• Research and implement search engine optimization recommendations

• Research and analyze competitor advertising links

• Develop and implement link building strategy

• Work with the development team to ensure SEO best practices are properly implemented on newly developed code

• Work with editorial and marketing teams to drive SEO in content creation and content programming

• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.

• Requirements

• Proven SEO experience

• Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.

• Solid understanding of performance marketing, conversion, and online customer acquisition

• In-depth experience with website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends)

• Knowledge of ranking factors and search engine algorithms

• Up-to-date with the latest trends and best practices in SEO and SEM