IT Project Manager

Job Title: Customer Support Executive

Location: Bangalore, India

Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.

Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.

To know more visit https://elocitytech.com/

Responsibilities:

Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.

Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.

Handle customer phone calls, ensuring professional and courteous communication.

Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.

Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.

Establish and maintain positive relationships with clients and customers, both in person and over the phone.

Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.

Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.

Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.

Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.

Qualifications:

Proven experience in a customer support or related role, preferably in a fast-paced environment.

Excellent product knowledge and the ability to quickly grasp and understand complex concepts.

Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.

Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.

Ability to build rapport with customers and establish trust and credibility.

Proficiency in working with Excel workbooks for data management and reporting purposes.

Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.

Good organizational skills and attention to detail.

Ability to work well under pressure and in a team-oriented environment.

Engineering Lead (Backend/Full stack)

About

It is a mission-oriented high-growth fintech startup building payment &

lending products to simplify education payments. Jodo’s suite of products make education payments convenient & affordable for parents while simplifying & streamlining fee collections for educational institutes. Jodo aims to be a category-defining company with a mission to be a

trusted partner to parents in fulfilling their aspirations for their kids’ education.

We are backed by marquee VC investors – Tiger Global, Elevation Capital and Matrix Partners – to realize this mission. It is started by three co-founders who have a pedigreed education

(IIT/IIM) and professional background (Nomura, Goldman Sachs, Morgan Stanley, Barclays, Matrix Partners).

🎬Job Description:

We are looking for an Engineering Leader with a focus on building maintainable and scalable applications. The Lead will be responsible for the design and development of Jodo’s fee payments platform and be owning one of the products/verticals. Leads will be closely working

with Product Managers and Founders to execute projects from ideation to completion. As a hands-on Team Lead, you will take ownership of services/systems and guide a team of

developers.

📈Key Responsibilities

● Own and drive the development of one or more of Jodo’s products

● Take the lead in the design and development of the backend platform

● Mentor a team of developers, promote collaboration and engagement, and promote practices that improve the developer experience

● Work closely with Product Managers and Founders to brainstorm requirements and prioritize

● Own quality - actively participate in code reviews

● Own reliability - continuously monitor Production Health, proactively fix production issues

● Own execution - Plan and delegate work for the team, optimize for speed of development and incremental delivery

📃Requirements

● 6+ years of hands-on experience in application development

● 1+ years of leading a team

● Experience in working with distributed systems

● Proficient in building Microservices/RESTful APIs with any modern tech stack

● Working knowledge of relational and nonrelational databases

● Prior working knowledge of Python/Django is a big plus

● Familiarity with modern CI/CD tools

● Knowledge of AWS or any other Cloud Platform services

● Champion code quality and drive best practices

● Ability to analyze and convert business requirements into technical requirements

● Self-starter and ability to take the ownership

● Prior experience working in a startup environment is great to have

● Excellent communication and interpersonal skills

🤩Benefits

● Becoming a part of the early core team

● Competitive salary

● Work with colleagues from strong backgrounds & hungry to succeed

● Opportunity to interact with and learn from high-pedigree investors & mentors -

○ VCs: Elevation Capital (erstwhile SAIF Partners), Matrix Partners

○ Select angel investors: Kunal Shah, Nithin Kamath, Amit Ranjan

🔎What are we looking for?

● Self-starter with a high sense of ownership → Comfortable to work with minimal

supervision

● Hungry to learn and grow → Passion to learn & be a better version of oneself; motivated to succeed

● Bias for action → Have the temperament to experiment and execute in uncertainty

● Hustler → Ability to generate resources to solve a problem

● Intellectual honesty → Always seeking and presenting truth irrespective of personal

POV or beliefs

● Mission-oriented → Deeply care about delivering value and making an impact on customer’s lives

✅Key Details

● Role: Engineering Lead

● Location: Bengaluru

● Compensation: Negotiable based on candidate profile (structured as Fixed + ESOPs)

● Date of Joining: ASAP

• Lead Flutter project for Fintech services.
• Develop new features, bugfixing and continuous improvement of the app.
• Willing to make high performance apps with great and clean UX/UI Required Skills.
• Candidate must have 2+ years of experience in the commercial development for native platforms Android (preferable) or iOS.
• Flutter experience 1+ years • Experience in the teamwork using git is the must.
• Mobile apps architectures knowledge.
• Good understanding of BLoC, RxDart, Clean Architecture and SOLID.
• Experience in using native Android or iOS code in Flutter project.
• Experience with the REST integrations is the must.
• Figma experience is the advantage.

Key Responsibilities:

• Partnering with clients and internal business owners (product, marketing, edit, etc.) to understand needs and develop models and products for Kaleidofin business line.
• Good understanding of the underlying business and workings of cross functional teams for successful execution
• Design and develop analyses based on business requirement needs and challenges.
• Leveraging statistical analysis on consumer research and data mining projects, including segmentation, clustering, factor analysis, multivariate regression, predictive modeling, hyperparameter tuning, ensembling etc.
• Providing statistical analysis on custom research projects and consult on A/B testing and other statistical analysis as needed. Other reports and custom analysis as required.
• Identify and use appropriate investigative and analytical technologies to interpret and verify results.
• Apply and learn a wide variety of tools and languages to achieve results
• Use best practices to develop statistical and/ or machine learning techniques to build models that address business needs.
• Collaborate with the team to improve the effectiveness of business decisions using data and machine learning/predictive modeling.
• Innovate on projects by using new modeling techniques or tools.
• Utilize effective project planning techniques to break down complex projects into tasks and ensure deadlines are kept.
• Communicate findings to team and leadership to ensure models are well understood and incorporated into business processes.

Skills:

• 2+ year experience in advanced analytics, model building, statistical modeling, optimization, and machine learning algorithms.
• Machine Learning Algorithms: Crystal clear understanding, coding, implementation, error analysis, model tuning knowledge on Linear Regression, Logistic Regression, SVM, shallow Neural Networks, clustering, Decision Trees, Random forest, Boosting trees, Recommender Systems, ARIMA and Anomaly Detection. Feature selection, hyper parameters tuning, model selection and error analysis, ensemble methods.
• Strong with programming languages like Python and data processing using SQL or equivalent and ability to experiment with newer open source tools
• Experience in normalizing data to ensure it is homogeneous and consistently formatted to enable sorting, query and analysis.
• Experience designing, developing, implementing and maintaining a database and programs to manage data analysis efforts.
• Experience with big data and cloud computing viz. Spark, Hadoop (MapReduce, PIG, HIVE)
• Experience in risk and credit scoring domains preferred