Web Development Intern, UI/UX Design Intern, QA Intern

About us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha,

Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who believe Moshi Moshi is an experience rather than a company.

Job Role - Social Media Executive

Experience Level - 1 year

Location - Bangalore

Responsibilities:

● Create Campaign Strategies and monitor the execution to achieve the brand objective

● Objective Identification and delivery via curating the best digital strategy

● Managing and Supervising Facebook ads, Instagram Ads, Twitter Ads, and Linkedin Ads

● Handling social pages of Instagram, Facebook, LinkedIn, etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● Define the most important social media KPIs.

● In-depth knowledge of paid marketing and daily implementation, reporting, and running of

paid marketing on all social platforms.

● Measure the success of every social media campaign, as per required metrics

● Stay up to date with the latest social media best practices and updates

● Work with copywriters and designers to ensure content is informative and appealing or has

relevant writing capability.

● Monitor SEO and user engagement and suggest content optimization.

● Communicate with industry professionals and influencers to create a strong network via

social media.

● Provide constructive feedback to the team and train them to achieve desired results.

We are seeking enthusiastic and driven interns with strong technical expertise to join our team in Bangalore. The ideal candidate should possess:

• Proficiency in Python programming.
• Hands-on experience with Automation Anywhere, UiPath, and A360.
• A solid engineering background.
• Ability to join immediately and work collaboratively on challenging projects.

This is an excellent opportunity to gain practical experience and grow your skills in automation and programming.

WHO YOU ARE 

• To be successful in this role, you’ll need to have the following skills: ∙ Love for coding: A fanatic about writing beautiful and scalable code. ∙ A sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative and inventive.
• ∙ Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems. 
• ∙ Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers. ∙ Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact. 

KEY QUALIFICATIONS 

• ∙ BE/BTech in Computer Science or related field. 
• ∙ Minimum 3+ years of iOS application development. 
• ∙ Build iOS applications from scratch and have an understanding of working with 3rd Party frameworks using Cocoapod as a dependency manager. 

KEY SKILLS 

• ∙ Strong knowledge of iOS SDK, UIKit , Swift and having knowledge of socket.IO is a plus. 
• ∙ Familiarity with RESTful APIs to connect iOS applications to back-end services. ∙ Familiarity with Push Notification APIs. 
• ∙ Knowledge of the open-source iOS ecosystem and the libraries available for common tasks. 

Key Responsibilities:

A. Sales and Business Development:

Develop and implement a comprehensive sales strategy for the admission business,

targeting Preschools, CBSE, ICSE, IGCSE, IB, and boarding schools within the assigned

territory.

Identify and prioritize target schools and institutions, generating leads through various

channels such as networking, referrals, and online research.

Conduct thorough research on individual schools, understand their admission processes,

pain points, and requirements, and tailor admission sales pitches and product offerings

accordingly.

Engage with school administrators, principals, admission officers, and other stakeholders

to demonstrate the value and benefits of the admission management solutions.

Conduct product presentations and demonstrations to highlight key features and

advantages of the solution.

Develop and negotiate pricing proposals, contracts, and agreements in collaboration with

the sales team and the legal department.

B. Relationship Building and Account Management:

● Build and maintain strong relationships with key decision-makers

● Act as a trusted advisor to schools, providing expert guidance on streamlining

admission processes, enhancing efficiency, and improving the overall admission

experience.

● Conduct regular check-ins with existing customers, address inquiries, and provide

excellent customer service.

● Identify upselling and cross-selling opportunities within the customer base and

develop strategies to maximize revenue.

C. Area Management:

● Effectively manage and prioritize the assigned area, including travel planning,

scheduling meetings, and optimizing sales routes.

● Attend relevant conferences, trade shows, and educational events to network,

gather market intelligence, and represent the organization.

Requirements:

● Proven experience in sales and business development, preferably within the

education sector, specifically in selling admission management solutions to CBSE,

ICSE, IGCSE, IB, and boarding schools.

● Strong understanding of the admission processes and challenges faced by

educational institutions.

● Excellent communication and presentation skills, with the ability to effectively

engage with school stakeholders at all levels.

● The proactive and results-driven mindset with a track record of meeting or

exceeding sales targets.

● Ability to build and nurture long-term relationships with customers.

● Strong negotiation and closing skills, with attention to detail in contract and

agreement management.

● Exceptional organizational and time management skills, with the ability to prioritize

tasks effectively.

● Willingness to travel within the assigned territory as required.

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

·        Interpreting lessons in Sign language and supporting in conducting Sign Language workshops for Corporates.

·        Conduct training program as per the curriculum of Y4J.

·        Coordinate with Y4J partner companies for On Job Training (OJT) and placement of trained candidate.

·        Maintaining Physical and online MIS system.

·        Accompanying SHI Candidates for placements.

·        Supporting in mobilizing candidates for Training Center

·        Periodical Assessment of the Candidates and Reporting.

·        Supporting in organizing Online/Offline Workshops, Job fairs.

·        Supporting in organizing Corporate Workshops in Sign Language

·        Any other tasks that may be assigned from time to time.

About the company
Currently we are hiring for a VC backed startup a fast growing fintech startup based in Bangalore.

It is a super app to digitize India’s 50M+ sales agents where they can get access to relevant products & services, receive training through interactive videos on “how to sell, what to sell and whom to sell”, and earn money. For businesses, we help them save a huge effort in managing and training these agents and help them increase their reach to every nook and corner of the country.

India is a trust deficit market which cannot be accessed through Internet Marketing on Facebook and Google as the majority of the customers need training, push, motivation and a primer on why and how to use a product.

To solve this problem, traditional industries like BFSI, Telecom, Automobile, Real Estate etc. use 50M+ frontline sales executives to drive distribution. We believe that not just for these traditional industries but also for emerging companies in FinTech, EdTech etc these agents will play a pivotal role in accessing trust deficit customers.

They have grown to a  100,000+ agent network across India (growing 50% MoM) & are funded by tier1 VC’s and angels in India.

Summary of Role

As a lead of the consumer products software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. You will be responsible for defining and developing software for tasks associated with the developing, designing and debugging of the software applications.

Responsibilities:

• Overlook development of all consumer products in JAVA
• Lead a team of 4-5 developers
• Optimize components for maximum performance across a vast array of web-capable devices and browsers
• Focus on code maintainability and performance of application
• Provide technical advice and assists in solving programming problems
• Continuously create new and interactive features that would help to improve user experience and user engagement.
• Assist with troubleshooting of issues as needed
• Lead the design and architecture of software solutions
• Assist in developing and maintaining continuous integration pipelines

Required Skills for this Role:

• JAVA
• Spring/Spring Boot
• Hibernate
• Linux
• REST
• Kafka
• Mysql
• AWS
• ELK Stack (Elasticsearch)
• CI/CD Pipelines
• Team Leadership experience of at least 3 year

Qualifications:

• 4+ years of experience in Java based technologies
• Experience in designing databases and system architecture
• Experience in building products from scratch at well funded start-ups
• Team Lead/Team Manager experience of at least 3 years

•   Skillset and experience in Magento 2.x.
• More than 4 years of experience
• Experience in Agile Methodology is preferred
• Strong functional and code-level knowledge of all Magento components and relevant eCommerce technologies.
• Sound experience and knowledge of PHP 7.x and MySQL.
• Knowledge of Magento design patterns & EAV structure.
• Skilled in Object Oriented Programming (OOPs) and having a good understanding in MVC frameworks: Symfony and/or Zend framework.
• Should have experience in design & develop custom Magento 2 modules/extensions and new functionality.
• Presentation skills and ability to work under pressure
• Should be able to customize various custom and 3rd party Modules.
• Ability to use GIT, Composer, and CLI.
• Experience in API Integration with 3rd party ERP systems & 3rd party services.
• Experience in Payment & Shipment Gateway integration.
• Demonstrated knowledge of JavaScript, jQuery, HTML5, CSS3.
• Knowledge of Magento site optimization techniques.
• Experience of Knockout.js will be a plus
• Good Communication skills

If you are passionate about the internet space, possess exceptional attention to detail, are an expert communicator, and above all, have a risk-taking attitude, then this highly visible role is for you!

• Researching and prospecting potential clients
• Using all channels to connect and generate leads
• Giving impactful product demo and generating business
• Managing all prospects and building pipeline for new business accounts
• Actively maintaining and expanding client outreach in the market
• Mentoring and leading other junior sales associates

What you need to have:

• 2+ years of experience selling
• Experience in tech sales is a huge plus
• Minimum 1 yr experience working in international market (US, EU, MEA, APAC)
• Exposure of handling client relationship in any form
• Aptitude for sales and hunger for success
• Excellent communication and negotiation skills
• Strong analytical, problem-solving ability
• Efficient time management and a never give-up attitude