Data Engineer

 Customer Care Executive (Voice & Sales Process)

We are seeking Customer Care Executives to join our dynamic team for both Voice and Sales processes. As a Customer Care Executive, you will handle incoming calls, address customer inquiries, provide information about our products/services, and promote sales through effective communication. Fluency in English is mandatory, along with proficiency in any one of the following languages: Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada.

Qualifications:

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Strong verbal and written communication skills in English and one regional language.

- Ability to empathize with customers and resolve their queries efficiently.

- Prior experience in customer service or sales will be advantageous.

Responsibilities:

- Manage and resolve customer complaints.

- Achieve sales targets and goals set by the company.

- Maintain customer satisfaction through excellent service.

Salary and Benefits:

- Salary range: INR 15,000 to 18,000 per month.

- Incentives based on performance.

- Comprehensive training and growth opportunities.

Key Responsibilities

• School sales: Primary responsibility is to sell to schools and bring them onboard

o Tie up with schools and onboard them so that we can offer the plan to the parents in the school

o Negotiate and get into commercial agreements with schools

o Upsell our other payment products in the schools

• Stakeholder Management in Schools:

o Enable Jodo to liaison with the schools tied up with, for close to

everything from meeting the parents to doing events etc.

o Forge a strong relationship with the school management and principal

and be their first port of call on anything to do with finances

• Team Building- Build a high-quality sales team and lead it in that city

Requirements:

6+ year of working experience .

Strong understanding of web fundamentals

Deeply technical with a track record of successful delivery.

Manage daily/weekly scrums.

Lead technical strategy and implementation for various team initiatives with an alignment with project / client expectations

Proven record of building project from scratch.

An entrepreneurial spirit combined with strong program and project management skills.

Excellent written and verbal communication skills with the ability to present complex plans and designs.

Excellent judgment, organizational, and problem-solving skills.

Excellent design and architecture knowledge.

Data-driven decision making.

Role - Sr. Executive - Paid Social, India (Gurgaon, Bangalore,

Mumbai)

Overview of job -

Our Client is the world’s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Sr. Executive – Performance Marketing for its Services Hub . In this role, you will be responsible for a massive opportunity to build and be a part of largest performance marketing setup. This role assumes responsibility of crafting a performance strategy for clients and create success stories. 

What you’ll bring:

● You are proficient in English

● You have 2+ year experience of planning and managing Social campaigns

● You have a high-level knowledge of Paid social platforms

● You possess strong analytical skills and a natural affinity for numbers ● You are able to examine raw data, draw conclusions and develop actionable recommendations as needed

● You have experience maintaining quality standards at scale

● You have a passion for everything digital, with an active interest and understanding of online advertising industry trends

● You have excellent communication skills, both verbal and written

● You are proficient in Microsoft Excel and Google Sheets 

Analysis/audits inbound/outbound calls, emails, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the CS support /Sales teams

Provides structured and timely recommendations; verbal and/or written feedback to the advisors.

• Experienced in defining & realizing end-to-end Technical Architecture for large scale enterprise systems. Ability to identify and define non-functional requirements and design systems to meet the same.
• Strong experience in OOAD and in applying Design patterns
• At least 5 years’ hands-on experience in Java/ JEE technologies like Struts/JSF, Spring, EJB, JMS Experience only on front-end technologies like Struts, JSP, Servlets, HTML will not be sufficient.
• Experience in performance testing and optimization of JEE systems on any of the following application servers - WebLogic, WebSphere and JBoss. Deep expertise in any one of the application server is a
• Strong experience in at least one RDBMS (Oracle, MS-SQL, MySQL).
• Experience in creating and reviewing technical documents like Architecture blueprint, Design specifications, Deployment architecture, Workload modeling
• Excellent understanding of software development methodologies and
• Experience in either of these areas is a definite add-on - Infrastructure sizing, Capacity planning, Performance modeling, Cloud
• Working experience on Linux/Unix based OS system is a
• Working experience on any one of these open source technologies (LAMP stack, Node.js framework, ELK, Cassandra, MongoDB, Couch base NO-SQL databases).

• Ship high-quality, well-tested, secure, scalable, extensible, and maintainable code as well as perform code review.
• Lead a team of highly efficient developers working on agile development practices including sprint planning.
• Apply design principles and patterns in creating enterprise-level solutions, as needed.
• Design products, services, and systems that are resilient to the iteration and change required by the needs of the business.
• Research new technologies and development methodologies to drive efficiency and improve customer experience.
• Coordinated with the US-led product and sales team to strategize and carry out the development of custom features and functionality requests.

• 3+ years of experience as a Full stack developer.
• Extensive experience working with NodeJS platforms.
• Expertise in building robust REST and GraphQL APIs.
• Hands-on experience with frameworks like ExpressJS, NextJS, and Fastify.
• Hands-on experience with SQL/NoSQL databases like PostgreSQL, MySQL and Redis.
• Hands-on experience in working with React-related libraries like Redux,
• MaterialUI and frameworks like NextJS.
• Strong hands-on experience with source code management systems like git.
• Working knowledge of WebSocket technologies.

• We offer the best market salaries for ideal candidates.
• Our culture is focused on talent development with semi-annually promotion cycles and company-sponsored certifications.
• The opportunity to work with and lead cutting-edge technologies.
• Opportunity to earn company stock options.
• Mediclaim hospitalization insurance for self, spouse, two children, and parents.

• Designing and developing an advanced application for the IOS

• Unit-testingcode for robustness, including edge cases, usability, and general reliability

• Bug fixing and improving application performance

• Design and build advanced applications for the iOS  platform

• Collaborate with cross-functional teams to define, design, and ship new features

• Work with outside data sources and APIs

• Design, build, and maintain high-performance, reusable,and reliable objective-C/Swift

• Help maintain code quality, organization,and automation

• Work with product managers and other stakeholders to provide technical requirements

• Troubleshoot and fix software defects using an issue tracking system

• Perform code reviews with other developers