Inbound customer service executive

Springer Capital is a cross-border asset management firm specializing in real estate investment banking between China and the USA. We are offering a remote internship for students or recent graduates interested in UI/UX design, instructional design, and user-centered graphic communication. The internship offers flexible start and end dates. A short design task may be required as part of the selection process.

Responsibilities:

• Assist in designing user-friendly interfaces for presentations, training modules, and digital platforms.
• Create instructional graphics and layouts that enhance learning and user experience.
• Contribute to UI/UX projects by preparing wireframes, prototypes, and design mockups.
• Collaborate with developers and content creators to ensure consistent branding and usability.
• Conduct research on UI/UX best practices and apply findings to improve design solutions.
• Support the design of visual assets for both instructional and marketing purposes.

Please send your resume to talent@springercapital

• Oversee daily store operations, ensuring everything runs smoothly and efficiently.
• Manage and lead a team of sales associates, setting goals and providing coaching to ensure targets are met.
• Maintain high standards of customer service, addressing customer concerns and feedback.
• Monitor inventory levels, order stock, and manage product displays.
• Analyze sales data and prepare reports for senior management.
• Implement promotional activities and sales strategies to drive revenue.
• Ensure compliance with all company policies, health and safety regulations, and local laws.
• Conduct regular store audits and ensure the store's appearance is up to company standards.
• Handle store budgets, payroll, and scheduling efficiently.

Process Executive:

Domain: ITES/BPO, KPO

Designation: Process Executive - Voice

Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)

PE Experience: 0M to 6M experience in Digital Marketing / Certification in DM along with good

communication skills

Shifts: Rotational/ Flexibility to work in night shift

Work location: Gurgaon - permanent work from office

Shift: 24*7

Travel: Not required

Certification: Required if Fresher

• Excellent communication skills (written and verbal)

• Ability to communicate correctly and clearly with all customers

• Excellent documentation skills

• Good comprehension skills ability to clearly understand and state the issues customers present

• Ability to concentrate follow customers issues without distraction to resolution

• Good composition skills ability to compose a grammatically correct, concise, and accurate written

response

• Work successfully in a team environment as well as independently

• Ability to use a desktop computer system

• Familiarity with Windows, Microsoft Office & Browsing Internet resources

• Excellent typing skills

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced

environment

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary

• Flexible with the working schedule; may be expected to work weekends, holidays and events

• Ability to work overtime as required by business

• Ability to approach problems logically and rationally

• Action oriented and self-disciplined

• Organized and detail-oriented

• Resolving Technical complex queries,

• escalation channel to drive solution of B2B queries,

• detect and track App defects and inconsistencies,

• drive continuous improvement through root cause identification and defect elimination

Who We Are

At Airtribe, we’re building an AI-first upskilling platform for working professionals. From product managers to backend engineers, our programs are now deeply integrated with AI tools, hands-on projects, and real-world use cases to prepare learners for the future of work.

We’re not just teaching AI, we’re embedding it into every aspect of our programs. With live, workshop-style sessions led by experts from top companies like Microsoft, Meta, Razorpay, Coinbase, Gojek, and Uber, learners get more than theory; they get practical, career-ready skills.

Over 5000+ professionals have already leveled up with us, and we’re backed by top investors like Better Capital, 640 Ventures, and Kunal Shah. As we scale, we’re looking for teammates who understand the power of AI and are excited to drive this new wave of upskilling.

What You’ll Do

🌟 Engage and Inspire:

• Connect with potential learners, answering their queries and sharing the value of our programs.
• Help them make informed decisions by matching their goals with our offerings.

📞 Lead the Way:

• Follow up with leads promptly, maintaining a positive and engaging tone throughout the admissions journey.

🤝 Build Relationships:

• Establish meaningful connections with prospects, understanding their aspirations and guiding them towards the right programs.

💡 Share Insights:

• Capture valuable feedback during interactions and collaborate with our marketing team to refine campaigns.

📋 Stay Organized:

• Maintain accurate records of your interactions in our systems to ensure seamless communication and tracking.

🌍 Network and Expand:

• Represent Airtribe at networking events, fostering connections with potential prospects.

💬 Consultative Selling:

• Focus on understanding learners’ needs and offering consultative solutions rather than pushy sales tactics.

What You Bring

• Excellent verbal and written communication skills to articulate ideas clearly and connect effectively.
• A proven track record in business development or sales (experience in product selling is a plus).
• The ability to build and maintain relationships with prospects and internal teams.
• Confidence in delivering impactful presentations and explaining the benefits of our programs.
• Self-motivation and adaptability to thriving in a dynamic startup environment.
• Strong organizational skills with keen attention to detail.
• Familiarity with tools like Microsoft Office, Google Sheets, and CRMs.
• Prior experience or internships in business development or sales are a bonus.

Why Join Us?

✨ Competitive Salary & Incentives

📈 Opportunities for Professional Growth

🤝 Collaborative and Dynamic Work Culture

🏥 Comprehensive Medical Insurance

Join us in shaping the future of upskilling and making a real impact. 🌟

#BusinessDevelopment #Hiring #JoinAirtribe #SalesJobs

Strong Angular Experience

Java

Rest API, SQL

OOPS concept, Design Patterns, Spring boot, BDD framework,

UNIX/Linux

Basic Python

CI/CD Pipelines

Agile development methodology

Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.

Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.

Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.

Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.

Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.

Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.

Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.

Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.

Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

Purchase Manager Technical Profile JD

Male candidate -Experience 10-15 years in engineering industry (Manufacturing) and should

handle a purchase team independently.

Qualification – Diploma or Mechanical Engineer

Good technical knowledge of sheets, rods, pipes, Structural steel, Castings and

outsourcing jobs

Knowledge of drawing, design.

Good communication and negotiation skills

Expertise in vendor scouting / sourcing

Identify cost reduction areas.

Must have good knowledge of metal market

Must have knowledge of Job work process

Should be able to handle a team independently

Ready to travel anywhere to source the material

MIS of Purchase

LOCATION : Koparkhairane, Navi Mumbai

Salary - Upto 80

About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs 

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing social media, whilst coaching them. 

Job Description

• Preference would be given to having experience in IVR and Call Center application development.
• Hands-on experience in Kamailio SIP Server
• Hands-on experience in WEBRTC
• Asterisk integration with PSTN is preferred.
• Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures.
• Scripting with Shell, Perl.
• Experience in installing Hosted VoIP
• 
  Nice to have
• Good knowledge of SIP and IAX.
• MySQL and Telephony Domain.
• Ability to test and troubleshoot Asterisk applications/issues
• Knowledge of C programming in Asterisk

Qualifications

Candidate Profile
The candidate must have:

• 2 - 4 years of experience working on the Asterisk platform.
• Strong Knowledge of PBX, SIP, and RTP protocols.
• Strong knowledge of multi-asterisk server architecture
• Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface.
• Worked on Queue, IVR and Voicemail-related applications.
• Expert in Asterisk installation, configuration and troubleshooting.
• Expert knowledge of installing and configuring Asterisk with PSTN card.
• R & D skills in Asterisk.
• Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP)