Inbound customer service executive

MUST-HAVES:

• LLM, AI, Prompt Engineering LLM Integration & Prompt Engineering
• Context & Knowledge Base Design.
• Context & Knowledge Base Design.
• Experience running LLM evals

NOTICE PERIOD: Immediate – 30 Days

SKILLS: LLM, AI, PROMPT ENGINEERING

NICE TO HAVES:

Data Literacy & Modelling Awareness Familiarity with Databricks, AWS, and ChatGPT Environments

ROLE PROFICIENCY:

Role Scope / Deliverables:

• Scope of Role Serve as the link between business intelligence, data engineering, and AI application teams, ensuring the Large Language Model (LLM) interacts effectively with the modeled dataset.
• Define and curate the context and knowledge base that enables GPT to provide accurate, relevant, and compliant business insights.
• Collaborate with Data Analysts and System SMEs to identify, structure, and tag data elements that feed the LLM environment.
• Design, test, and refine prompt strategies and context frameworks that align GPT outputs with business objectives.
• Conduct evaluation and performance testing (evals) to validate LLM responses for accuracy, completeness, and relevance.
• Partner with IT and governance stakeholders to ensure secure, ethical, and controlled AI behavior within enterprise boundaries.

KEY DELIVERABLES:

• LLM Interaction Design Framework: Documentation of how GPT connects to the modeled dataset, including context injection, prompt templates, and retrieval logic.
• Knowledge Base Configuration: Curated and structured domain knowledge to enable precise and useful GPT responses (e.g., commercial definitions, data context, business rules).
• Evaluation Scripts & Test Results: Defined eval sets, scoring criteria, and output analysis to measure GPT accuracy and quality over time.
• Prompt Library & Usage Guidelines: Standardized prompts and design patterns to ensure consistent business interactions and outcomes.
• AI Performance Dashboard / Reporting: Visualizations or reports summarizing GPT response quality, usage trends, and continuous improvement metrics.
• Governance & Compliance Documentation: Inputs to data security, bias prevention, and responsible AI practices in collaboration with IT and compliance teams.

KEY SKILLS:

Technical & Analytical Skills:

• LLM Integration & Prompt Engineering – Understanding of how GPT models interact with structured and unstructured data to generate business-relevant insights.
• Context & Knowledge Base Design – Skilled in curating, structuring, and managing contextual data to optimize GPT accuracy and reliability.
• Evaluation & Testing Methods – Experience running LLM evals, defining scoring criteria, and assessing model quality across use cases.
• Data Literacy & Modeling Awareness – Familiar with relational and analytical data models to ensure alignment between data structures and AI responses.
• Familiarity with Databricks, AWS, and ChatGPT Environments – Capable of working in cloud-based analytics and AI environments for development, testing, and deployment.
• Scripting & Query Skills (e.g., SQL, Python) – Ability to extract, transform, and validate data for model training and evaluation workflows.
• Business & Collaboration Skills Cross-Functional Collaboration – Works effectively with business, data, and IT teams to align GPT capabilities with business objectives.
• Analytical Thinking & Problem Solving – Evaluates LLM outputs critically, identifies improvement opportunities, and translates findings into actionable refinements.
• Commercial Context Awareness – Understands how sales and marketing intelligence data should be represented and leveraged by GPT.
• Governance & Responsible AI Mindset – Applies enterprise AI standards for data security, privacy, and ethical use.
• Communication & Documentation – Clearly articulates AI logic, context structures, and testing results for both technical and non-technical audiences.

Position:

Manager – Business Development & Partnerships

Location:

Pan India – Hybrid / Remote Work

Reporting To:

National Head – Business Development & Partnerships

Job Summary:

The Manager – Business Development & Partnerships will be responsible for spearheading strategic growth initiatives, forging alliances, and scaling companies India's presence across regions and service verticals. This role combines strategic sales leadership with high-impact partnership development. The ideal candidate will have strong B2B experience in certification/compliance services, proven leadership abilities, and a growth mindset. This is a senior role with high visibility and direct contribution to organizational expansion.

Key Responsibilities:

Strategic Sales Leadership

- Lead regional and national revenue growth plans for management

system certifications, sustainability programs, training, and cyber

assurance services.

- Own and drive sales forecasting, funnel management, and target

achievement across assigned sectors.

- Collaborate with operations and delivery teams for customized client

solutions and seamless service fulfillment.

Partnership Development & Alliances

- Identify, evaluate, and build strategic partnerships with consulting

firms, technology partners, training organizations, industry

associations, and government bodies.

- Develop reseller/affiliate programs to extend companies India’s market

reach.

- Manage MoUs, partnership contracts, and alliance performance

tracking.

Large Account Management

- Manage high-value enterprise accounts across sectors (e.g., Pharma,

IT, Energy, Infrastructure, etc.).

- Work with CXO-level stakeholders to position company India as a long-term assurance partner.

- Drive cross-selling and account mining initiatives to maximize account

lifetime value.

Team Development & Mentorship

- Lead and mentor a team of Business Development Executives,

Assistant Managers, and Regional Sales Reps.

- Conduct periodic reviews, pipeline evaluations, and skills development

initiatives.

- Build a performance-driven culture focused on consultative value

selling. Market Intelligence & Strategic Initiatives

- Monitor market trends, emerging compliance needs,

government/regulatory shifts, and competitor strategies.

- Recommend new product/service opportunities aligned with client

needs and global standards evolution.

- Support brand positioning through event representation, panel

discussions, and industry networking.

Key Qualifications and Skills:

Education:

- Bachelor’s degree in business, Engineering, Science, or equivalent.

- MBA/PGDM in Marketing/Sales or related specialization preferred.

Experience:

- Minimum 8 years of experience in B2B business development, with at

least 3 years in a managerial/leadership role.

- Strong exposure to the Certification, Auditing & Training ecosystem.

- Experience in strategic partnership building and key account

management is essential.

- Prior experience in ISO certification, auditing, training, regulatory

compliance, or consulting services is mandatory.

Skills:

- Leadership and team-building ability with strong stakeholder

management.

- Excellent consultative sales and negotiation skills.

- In-depth understanding of standards, compliance lifecycles, and ESG

trends.

- Fluent communication and presentation skills for CXO engagement.

- CRM proficiency and comfort with business analytics/reporting tools.

Key Performance Indicators (KPIs):

- Achievement of individual and team sales targets.

- Client acquisition, satisfaction and retention rates.

- Timely and accurate reporting of sales activities.

Compensation:

- Competitive base salary with industry-leading variable/incentive

structure

- Leadership L&D programs and standard/certification sponsorships

- Travel reimbursements and executive-level benefits

- Long-term growth opportunities into national/regional leadership

Job Title: UI Designer

Experience Required: 4+ Years

Location: Hyderabad, Onsite

Company: VoltusWave India Pvt. Ltd.

Job Summary:

We are seeking a creative and detail-oriented UI/UX Designer with strong design, prototyping, and front-end development skills. You will play a key role in shaping user experiences and interfaces for our digital products. The ideal candidate should be highly organized, collaborative, and capable of balancing aesthetics with usability across web and mobile platforms.

Key Responsibilities:

• Design intuitive and visually appealing user interfaces for web, mobile, and software applications.
• Create wireframes, prototypes, iconography, and mockups using tools like Figma and Adobe XD.
• Apply usability principles and best practices to deliver high-quality designs that improve user experience.
• Translate business and user requirements into effective, elegant UI designs.
• Stay updated with current trends in UI/UX design, responsive web design, and interaction design.
• Collaborate with product managers, developers, and stakeholders in an agile environment.
• Manage and prioritize multiple projects simultaneously to meet deadlines in a fast-paced setting.
• Contribute to and maintain the brand’s visual style and ensure consistency across all platforms.

Required Experience and Qualifications:

• Minimum 4 years of hands-on experience in UI/UX design within a product or SaaS company.
• Proficiency in design tools: Figma, Adobe XD, Photoshop, Illustrator.
• Strong front-end development skills: HTML5, CSS3, Bootstrap, JavaScript, ReactJS, Git.
• Experience with WordPress and WIX for building and managing website content.
• Strong understanding of responsive web design and accessibility standards.
• Solid knowledge of branding, brand design, and marketing integration.
• Excellent portfolio showcasing user-centered design solutions across platforms.
• Strong communication and collaboration skills with a user-first mindset.
• Ability to work independently and as part of a cross-functional team.

Preferred Skills (Optional):

• Experience conducting user research and usability testing.
• Animation or motion design experience using tools like After Effects or Lottie.

What We Offer:

• Competitive salary and benefits
• Collaborative and innovative work culture
• Opportunities to work on impactful, real-world products
• Learning and growth opportunities within a fast-growing company

• Preferred Education & Experience:

• Bachelor’s or master’s degree in Computer Engineering, Computer Science, Computer Applications, Mathematics, Statistics or related technical field or equivalent practical experience. Relevant experience of at least 3 years in lieu of above if from a different stream of education.

• Well-versed in and 5+ years of hands-on demonstrable experience with:
  ▪ Object Oriented Modeling, Design, & Programming
  ▪ Microservices Architecture, API Design, & Implementation
  ▪ Relational, Document, & Graph Data Modeling, Design, & Implementation

• Well-versed in and hands-on demonstrable experience with:
  ▪ Stream & Batch Big Data Pipeline Processing
  ▪ Distributed Cloud Native Computing
  ▪ Serverless Computing & Cloud Functions

• 5+ years of hands-on development experience in Java programming.

• 3+ years of hands-on development experience in one or more libraries & frameworks such as Spring Boot, Apache Camel, Akka, etc.;
  extra points if you can demonstrate your knowledge with working examples.
  2+ years of hands-on development experience in one or more Relational and NoSQL datastores such as Amazon S3, Amazon DocumentDB, Amazon Elasticsearch Service, Amazon Aurora, AWS DynamoDB, Amazon Athena, etc.

• 2+ years of hands-on development experience in one or more technologies such as Amazon Simple Queue Service, Amazon Kinesis, Apache Kafka, AWS Lambda, AWS Batch, AWS Glue, AWS Step Functions, Amazon API Gateway, etc.

• 2+ years of hands-on development experience in one or more technologies such as AWS Developer Tools, AWS Management & Governance, AWS Networking and Content Delivery, AWS Security, Identity, and Compliance, etc.

• Well-versed in Virtualization & Containerization; must demonstrate experience in technologies such as Kubernetes, Istio, Docker, OpenShift, Anthos, Oracle VirtualBox, Vagrant, etc.

• Well-versed with demonstrable working experience with API Management, API Gateway, Service Mesh, Identity & Access Management, Data Protection & Encryption.

• Hands-on experience with demonstrable working experience with DevOps tools and platforms viz., Jira, GIT, Jenkins, Code Quality & Security Plugins, Maven, Artifactory, Terraform, Ansible/Chef/Puppet, Spinnaker, etc.

• Well-versed with Storage, Networks and Storage Networking basics which will enable you to work in a Cloud environment.

•  Experience : 5+Years

• Job Location : Remote/Pune

The Role

Sales Development Representative (SDR)

Who we are

Nunify - What started as an idea to solve the problem of costly mobile app development, has now evolved into a globally reputable and renowned SaaS event technology platform.

We proudly serve a diverse clientele, including Fortune 500 giants like Google, Amazon, Microsoft, McDonalds as well as emerging startups like Swiggy and Flipkart. Our reach extends even further to luxury brands such as Louis Vuitton, celebrities, and even brides seeking to enhance their events.

With Nunify, our clients can seamlessly organize and elevate a wide range of gatherings, including events, conferences, exhibitions, meetups, town halls, and yes, even Weddings! (ask us how!)

Who are we looking for?

• Are you based out of Bengaluru?
• Do you have 3+ years of experience in Sales and lead generation best practices?
• Do you have 1+ years of experience in a SaaS company?
• Are you experienced selling to US/EU regions?
• Do you like to connect with new people?
• Do you like chasing down targets & challenges?
• A great bonus is if you are already working in the event or digital marketing industry!

**What will you do? **

• Identify potential customers through various channels such as cold calling, email campaigns, social media, and online research.
• Engage in outbound calls to understand prospects' needs, educate them about our products and generate interest.
• Qualify leads based on fit, budget, authority, and communicate the value proposition.
• Work with the sales team to schedule appointments, demos/meetings for further engagement.
• Maintain accurate and up-to-date records of all interactions and activities in the CRM system.
• Develop product knowledge and stay updated on industry trends to communicate features, benefits, and competitive advantages.
• Collaborate with the marketing team to provide feedback on target audience profiles and messaging.
• Meet or exceed assigned targets and goals for lead generation and opportunity conversion.

**Why join us? **

• We have been around for a while now (since 2014)
• We know how critical employee well-being & culture is
• We won't stop you from experimenting & innovating
• We love to think BIG, and we want you to think big
• We know you will have fun at work since we have fun at work

Please find below updated JD for Java requirement.

-Work with a performance-oriented team driven by ownership and open to experiment.

• -6+ years of Java advanced software development experience, with concurrent (multi-threaded) programming highly desirable.
• -Strong experience on Core Java 8, Java EE, Spring Boot, Maven and Docker including Multi-threading.

.          -Strong problem solving skills, computer science fundamentals, data structures and algorithms.

• -Hands on experience with any SQL Database.
• -Ability to learn new technologies like ELK, stack, redis etc.
• -Must have expert level knowledge in Java, Springboot.
• -Must have knowledge or hands on experience in microservices, apache kafka and distributed caching.

.           -Experience in distributed/scalable systems

• -Strong knowledge of design patterns and software engineering best practices.
• -Familiarity with standard development tools and processes: Git, Eclipse, JUnit test, debugging, profiling, etc.

.           -Familiarity with CI/CD and DevOps

.           -Strong knowledge and previous experience in end-to-end design, development and subsequent

             support of large-scale data processing systems

.           - Familiarity and confidence working in an agile development environment.

.           - Good Problem solving skills

• - Good oral and written communication skills.
• - Strong debugging skills.

Desired Candidate Profile

• Bachelor’s degree or Master's degree (from tier 1 college - IIT/NIT/IIM/XLRI/MDI/ Any other Tier 1 Colleges)
• 3+ years experience with 2+ years experience in digital marketing at a high growth app-based B2C organisation
• Strong quantitative mindset and data driven approach to digital marketing
• Expertise in excel-based data modelling and analytics tools
• Experience in handling mid to large scale monthly digital marketing budgets
• Hands-on experience in managing Facebook Ads, Google Ads at scale
• Experience in programmatic advertising is a big plus for this role
• Experience in understanding data using Google Analytics/ Mixpanel/ AppsFlyer or any other analytics or attribution tool
• Experience in cross-team collaboration, team management and agency management    

About Sportz Interactive

Sportz Interactive (SI) works with its clients and partners to revolutionize the sports fan experience across consumption points by creating best-in-class, kickass products. SI was founded in 2002 as a B2B sports content business. Through the years, it gained immense reputation for its state-of-the-art hosted solutions, digital simulators, match centers and fantasy games. Sportz Interactive has a fantastic reputation in the online sports community, having worked with clients across the globe including the likes of The International Cricket Council, STAR Sports, Yahoo!, AOL, Eurosport, Castrol, Web 18, NDTV, Nimbus, Times of India, Rediff.com and Singtel amongst others. 

Sportz Interactive provides in-depth sports information and content and specializes in product development for the web, mobile and other interactive platforms. 
http://www.sportzinteractive.net/">www.sportzinteractive.net 

Designation: Senior Associate

Office Location: Goregaon East, Mumbai

Position description: 3+ years of experience on web technologies.

Primary Responsibilities:

• Actively work on server-side development on the .NET framework
• Browser / client-side development on JavaScript (or its libraries such as JQuery). Work with data structures such as XML and JSON
• Translate application storyboards and use cases into functional applications
• Design, build, and maintain efficient, reusable, and reliable code
• Integrate data storage solutions like Postgres SQL and Redis
• Ensure the best possible performance, quality and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Help maintain code quality, organization, and automatization

Required Skills:

Mandatory: Passionate about sports, Problem-solving, Team player, Target & Result oriented.

Functional: C#, OOPS Concepts, Web API, MVC, LinQ, NET Core 2.0, 2.1, 3.0, DI, WCF, Cron Job / Services, Database Development - MS SQL/Oracle DB/PostGreSQL/Redis/Cassandra, Architectural Patterns, Design Principles, OWASP Adherence, Testing Frameworks like NUnit, Nginx, AWS - Cloud Computing, Async Programming.