Inbound customer service executive

Role Description

This is a full-time on-site role for an Inside Sales Specialist located in Pune. The Inside Sales Specialist will be responsible for lead generation, client satisfaction, effective communication, and providing exceptional client service. Day-to-day tasks include prospecting and qualifying leads, building relationships with client & Vendors, identifying their needs, and promoting Rawmart's products and services.

Qualifications

• Experienced in inside sales and lead generation
• Cold calling
• Strong communication and interpersonal skills
• Excellent client service skills
• Ability to effectively manage time and prioritize tasks
• Experience in the trading sector is a plus
• Bachelor's degree.

·      Conduct market research to identify potential clients and market trends in cloud computing.

·      Analyze market data to determine client needs and preferences in cloud solutions. 

·      Generate leads through various channels such as cold calling, email campaigns, networking events, and social media platforms.

·       Qualify leads to ensure alignment with our cloud solutions and services.

·      Build and maintain strong relationships with existing and potential clients.

·      Understand client requirements and propose customised cloud solutions to meet their needs.

·      Prepare and present proposals, quotes, and presentations to clients.

·      Collaborate with the technical team to develop comprehensive and competitive cloud solutions.

·      Negotiate contract terms and pricing to ensure mutually beneficial agreements.

Close deals and achieve sales targets within specified timelines.

·      Stay updated on industry trends, emerging technologies, and competitive landscape in cloud computing.

·      Participate in training programs and workshops to enhance knowledge and skills.

Job Overview:

As a Product Manager at Dhwani Rural Information Systems, you will play a critical role in the development and delivery of IT software products that support the social and development sector. You will be responsible for defining the product vision and strategy, leading the cross-functional development team, conducting market research and competitive analysis, gathering and prioritizing product and customer requirements, and working with stakeholders to ensure the success of our products.

In this role, you will have the opportunity to use your expertise in product management and passion for leveraging technology for social good to make a meaningful impact in the lives of people and communities. You will work with a team of experienced professionals and have the opportunity to learn and grow in your career.

Key Responsibilities:

• Building, implementing and managing software.

• Responsible for managing the product development process from concept to end life.

• Analyse user needs and market trends to define a roadmap for existing and new products.

• Identify and implement new technologies to gain a competitive advantage.

• Set the long-term vision and strategy for the company's products.

• Communicate and evangelize product vision and roadmap to internal teams and external stakeholders.

• Define and communicate product goals and own the results.

• Oversee the product line’s life cycle and anticipate any problems.

• Identify user and stakeholder needs and develop a product plan to address them.

• Conduct customer research and analysis to understand customer behaviour and needs.

• Implement quality assurance and data protection processes.

• Prioritize features and tasks using internal tools and regularly track and review the product direction.

• Gather product requirements and document them for development projects.

• Manage collaboration with internal and external teams to ensure efficient work.

• Participate in product-level discussions, ideation, and documentation.

• Provide solutions in existing projects to the respective teams.

• Filter first-level field issues.

• Participate in feasibility discussions.

• Stay in sync with the product/project team members.

• Gather requirements and write use cases or user stories.

• Ensure test cases are in place with the QA team before the next sprint.

• Participate in sprint planning on a weekly or fortnightly basis.

• Contribute to new feature development and maintenance work.

Essential Requirements:

• Strong experience in software development and management.

• Understanding of user needs and market trends.

• Ability to identify and implement new technologies.

• Strategic thinking and strong business acumen.

• Excellent communication and collaboration skills.

• Ability to prioritize tasks and manage a product line's life cycle.

• Strong problem-solving skills.

• Experience in customer research and analysis.

• Knowledge of quality assurance and data protection processes.

• Ability to manage projects and lead a team.

• Strong sense of purpose to work in the tech for good, ICT4D, or social impact space.

Job Description:

Responsibilities:

• Backlog ownership: Work with the development pod as Product Owner
• Execution: Providing vision and direction to the Agile development team, and other stakeholders and creating / managing requirements
• Prioritization: Plan and prioritize the product feature backlog and development for the product
• Flow: Ensure that the team always has an adequate amount of tasks to work on
• Collaboration: Work with Development Managers, Solution Architect, Delivery, and the development team(s) on estimation in order to deliver the project or program
• Technical: Work with Solution Architects to define the technical solutions and strategy for the product features
• Quality: Work with QAs to understand, document, triage and fix live issues or bugs
• Planning: Provide backlog management, iteration planning, and elaboration of the user stories
• Expertise: Gain and maintain a deep understanding of cloud governance-based business processes and workload deployments providing focus and prioritisation to product development processes
• Product Management: Contribute to product strategy, proposition development, prioritisation and release planning 

Minimum Requirements:

• 5+ years of Product ownership or related experience, with a significant part of it working on Cloud and SaaS technologies
• Outstanding collaboration, communication, listening, presentation and leadership skills
• Comfortable being hands-on in a fast-paced, ambiguous and rapidly changing environment
• Strong champion of Agile product development and tooling
• Exceptional road mapping skills and product domain knowledge
• Deep analytical, problem solving and communication skills
• Highly organised with great project management skills
• Numerate and data driven decision-maker
• Self-starter, able to work with minimal guidance and adapt to changing requirements

Desired:

• Experience of different project management tools and methodologies
• Interest in new technologies and development processes
• Interest in SaaS & Cloud computing
• AWS, Azure or GCP certification preferred.

About Us:

Aakash EduTech Pvt. Ltd. (AEPL) is the digital learning arm of Aakash Education Services Ltd. (AESL). AEPL is a rock solid team of 800+ passionate individuals within 2 strong online learning brand names, under its umbrella:

Aakash Digital(digital.aakash.ac.in) geography access to education in the test-prep segment by removing barriers of geography, income, safety or time. Our unique digital offerings i.e. Aakash Live - live online classes, Aakash iTutor - recorded video lectures and Aakash Practest - integrated test series facilitate right guidance to students preparing for competitive exams from the safety and comfort of their homes. We have a reach in almost 7+ countries and 750+ cities world-wide.

Role Summary:

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming together with our team of engineers.

The role includes translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. It also includes Creating quality mockups and prototypes, ensuring high-quality graphic standards and brand consistency 

The  Candidate should be fluent in frontend language and also an exceptional problem solver with great communication skills 

What We Are Looking At :-

• Translate UI designs and wireframes into high quality code ensuring cross browser compatibility, responsiveness and performance
• Write semantic, modular front-end code using HTML5 and CSS3, CSS, and JavaScript
• Develop new user-facing features
• Designing, developing, and testing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code

What Makes You Eligible :

Your Current Profile:

• Strong grasp of computer science fundamentals and excellent problem solving skills
• Good understanding of software engineering practices, Data Structures & Algorithms
• Good programming skills in JavaScript
• Expert in any one of the modern JavaScript MV-VM/MVC frameworks (AngularJS, JQuery, NodeJS, ReactJS/AngularJS/VueJS
• Strong sense of ownership and accountability
• 3-7 years of experience in product driven organisation

Qualification

• A Bachelors or Master's degree in engineering from a reputed institute

• Software Developer (Must have experience in all technologies .Net, Angular JS, MVC, jQuery & Sql Server) – 4 to 5 years’ experience