Inbound customer service executive

SAP Team Lead / SAP Business Process Lead (m/w/d)

 Location: Remote 

Employment Type: Full-time

Department: IT / Operations / Supply Chain

 About Swissplast AG

Swissplast is a Swiss plastics technology company specializing in the thermoforming and deep-drawing of high-quality plastic components for various industrial applications. With operations across Switzerland and Germany, Swissplast Ag combines innovative production technologies, quality, and customer-focused solutions to serve a diverse range of industries.

About the Role

We are looking for an experienced SAP Team Lead / SAP Business Process Lead to take ownership of SAP-related processes across logistics, purchasing, order management, and manufacturing operations.

The ideal candidate combines strong hands-on SAP expertise with proven leadership experience and a practical understanding of cross-functional business processes. You will work closely with different departments, drive process improvements, manage SAP-related responsibilities, and ensure knowledge is effectively transferred across the organization.

Key Responsibilities

• Lead and coordinate SAP-related activities across logistics, purchasing, order management, and production
• Support and optimize SAP processes within SD, MM, and PP
• Manage cross-functional SAP projects and process-improvement initiatives
• Acts as a bridge between the European and Indian teams, translating the German team’s requirements into English and clearly communicating them to the Indian team through regular meetings and discussions.
• Take responsibility for department-level SAP activities and coordinate team members where required
• Analyze business requirements and translate them into effective SAP solutions
• Create, maintain, and improve SAP reports and business documentation
• Use SAP reporting and advanced Excel capabilities to analyze data and support business decisions
• Identify process gaps and proactively recommend improvements
• Ensure consistent SAP processes and effective knowledge sharing across teams
• Quickly learn company-specific SAP processes and independently take ownership of new responsibilities
• Train and support colleagues and transfer SAP knowledge effectively to other team members

Required Skills & Experience

• 5+ years of strong SAP experience, ideally in logistics, purchasing, order management, or related business processes
• Hands-on experience with SAP SD, MM, and PP
• Proven experience working on cross-functional SAP projects
• Demonstrated leadership experience with the ability to manage people and take responsibility for department-level activities
• Strong understanding of business processes within a manufacturing environment
• Experience in plastics manufacturing or a similar production environment is highly desirable
• Excellent Excel skills and solid experience working with SAP reports and data
• Native or bilingual English proficiency
• German communication skills are Mandatory
• Strong analytical and problem-solving capabilities
• Excellent communication and documentation skills
• Detail-oriented, proactive, and confident approach to work
• Ability to work independently while collaborating effectively with different departments
• Strong ability to learn company-specific SAP processes quickly and transfer knowledge to others

What We Are Looking For

The successful candidate will be a hands-on SAP professional and confident leader who can bridge the gap between business operations and SAP.

You should be comfortable taking ownership, solving problems independently, communicating with stakeholders, and driving improvements in a fast-paced manufacturing environment.

Experience in plastics or a comparable production environment will be a strong advantage.

Job Summary: We are seeking a proactive and technically skilled information security (SOC) Engineer/Analyst to monitor, detect, and respond to cybersecurity threats in real-time. The ideal candidate will have strong analytical skills, be detail-oriented, and possess a sound understanding of threat landscapes, SIEM tools, and incident response. The ideal candidate will possess a strong foundational understanding of cybersecurity governance, robust technical skills in security operations, and a commitment to staying abreast of the evolving threat landscape and internal security requirements.

Key Responsibilities

• Monitor security events and alerts from SIEM and other security tools.
• Perform initial triage and investigation of potential threats or anomalous behavior.
• Escalate incidents according to severity and defined procedures.
• Document incidents, provide root cause analysis, and maintain detailed logs.
• Analyze threat intelligence feeds and correlate with internal data.
• Assist in threat hunting and vulnerability management activities.
• Support continuous improvement of SOC processes and playbooks.
• Collaborate with other IT and Security teams for incident resolution.
• Assist in developing and tuning SIEM rules, queries, and dashboards for threat detection.
• Contribute to vulnerability management and secure configuration of internal systems and cloud environments.
• Support the testing and execution of recovery plans for security systems and data.
• Document incident findings, remediation steps, and contribute to post-incident reviews.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Cybersecurity, or related field.
• 2–5 years of experience in a SOC environment or similar security operations role.
• Familiarity with SIEM tools (e.g., Splunk, QRadar, Sentinel).
• Understanding of TCP/IP, firewalls, IDS/IPS, and common attack vectors.
• Knowledge of malware, phishing, ransomware, and social engineering tactics.
• Hands-on experience with endpoint protection, network monitoring, and forensic tools.
• Excellent communication and documentation skills.
• Preferred Certifications:
• CompTIA Security+ or CySA+
• Vendor-specific SIEM certifications.

Review Criteria

• Strong AI/ML Test Engineer
• 5+ years of overall experience in Testing/QA
• 2+ years of experience in testing AI/ML models and data-driven applications, across NLP, recommendation engines, fraud detection, and advanced analytics models
• Must have expertise in validating AI/ML models for accuracy, bias, explainability, and performance, ensuring decisions are fair, reliable, and transparent
• Must have strong experience to design AI/ML test strategies, including boundary testing, adversarial input simulation, and anomaly monitoring to detect manipulation attempts by marketplace users (buyers/sellers)
• Proficiency in AI/ML testing frameworks and tools (like PyTest, TensorFlow Model Analysis, MLflow, Python-based data validation libraries, Jupyter) with the ability to integrate into CI/CD pipelines
• Must understand marketplace misuse scenarios, such as manipulating recommendation algorithms, biasing fraud detection systems, or exploiting gaps in automated scoring
• Must have strong verbal and written communication skills, able to collaborate with data scientists, engineers, and business stakeholders to articulate testing outcomes and issues.
• Degree in Engineering, Computer Science, IT, Data Science, or a related discipline (B.E./B.Tech/M.Tech/MCA/MS or equivalent)
• Candidate must be based within Delhi NCR (100 km radius)

Preferred

• Certifications such as ISTQB AI Testing, TensorFlow, Cloud AI, or equivalent applied AI credentials are an added advantage.

Job Specific Criteria

• CV Attachment is mandatory
• Have you worked with large datasets for AI/ML testing?
• Have you automated AI/ML testing using PyTest, Jupyter notebooks, or CI/CD pipelines?
• Please provide details of 2 key AI/ML testing projects you have worked on, including your role, responsibilities, and tools/frameworks used.
• Are you willing to relocate to Delhi and why (if not from Delhi)?
• Are you available for a face-to-face round?

Role & Responsibilities

• 5 years’ experience in testing AIML models and data driven applications including natural language processing NLP recommendation engines fraud detection and advanced analytics models
• Proven expertise in validating AI models for accuracy bias explainability and performance to ensure decisions eg bid scoring supplier ranking fraud detection are fair reliable and transparent
• Handson experience in data validation and model testing ensuring training and inference pipelines align with business requirements and procurement rules
• Strong skills in data science equipped to design test strategies for AI systems including boundary testing adversarial input simulation and dri monitoring to detect manipulation aempts by marketplace users buyers sellers
• Proficient in data science for defining AIML testing frameworks and tools TensorFlow Model Analysis MLflow PyTest Python based data validation libraries Jupyter with ability to integrate into CICD pipelines
• Business awareness of marketplace misuse scenarios such as manipulating recommendation algorithms biasing fraud detection systems or exploiting gaps in automated scoring
• Education Certifications Bachelors masters in engineering CSIT Data Science or equivalent
• Preferred Certifications ISTQB AI Testing TensorFlowCloud AI certifications or equivalent applied AI credentials

Ideal Candidate

• 5 years’ experience in testing AIML models and data driven applications including natural language processing NLP recommendation engines fraud detection and advanced analytics models
• Proven expertise in validating AI models for accuracy bias explainability and performance to ensure decisions eg bid scoring supplier ranking fraud detection are fair reliable and transparent
• Handson experience in data validation and model testing ensuring training and inference pipelines align with business requirements and procurement rules
• Strong skills in data science equipped to design test strategies for AI systems including boundary testing adversarial input simulation and dri monitoring to detect manipulation aempts by marketplace users buyers sellers
• Proficient in data science for defining AIML testing frameworks and tools TensorFlow Model Analysis MLflow PyTest Python based data validation libraries Jupyter with ability to integrate into CICD pipelines
• Business awareness of marketplace misuse scenarios such as manipulating recommendation algorithms biasing fraud detection systems or exploiting gaps in automated scoring
• Education Certifications Bachelors masters in engineering CSIT Data Science or equivalent
• Preferred Certifications ISTQB AI Testing TensorFlow Cloud AI certifications or equivalent applied AI credentials

Required Skills & Qualifications:

✔ Experience: 4+ years in Cloud Engineering, with a focus on GCP.

✔ Cloud Expertise: Strong knowledge of GCP services (GKE, Compute Engine, IAM, VPC, Cloud Storage, Cloud SQL, Cloud Functions).

✔ Kubernetes & Containers: Experience with GKE, Docker, GKE Networking, Helm.

✔ DevOps Tools: Hands-on experience with Azure DevOps for CI/CD pipeline automation.

✔ Infrastructure-as-Code (IaC): Expertise in Terraform for provisioning cloud resources.

✔ Scripting & Automation: Proficiency in Python, Bash, or PowerShell for automation.

Position: Civil Engineer – Estimation & Contracts Manager (Façade / Glazing Projects)

Location: Navi Mumbai

Work Schedule: 6 days working (2nd & 4th Saturday off)

Timings: 10:00 AM – 6:30 PM IST or US Shift

Role Objective:

To lead and oversee the organization’s pre-contract and post-contract commercial activities, ensuring accurate and competitive project tenders, sound contractual management, and profitable project delivery. The role is accountable for minimizing commercial and contractual risks while maximizing business value across all operations.

Key Responsibilities & Accountabilities:

Estimation & Tendering Management

• Lead the preparation and submission of project tenders, ensuring bids are both competitive and commercially viable.
• Review project drawings, specifications, and Bills of Quantities (BOQ) to prepare precise cost estimations covering materials, labor, and overheads.
• Implement value engineering techniques to achieve cost-effective solutions without compromising on quality or design intent.
• Maintain and update a comprehensive database of costing information, supplier rates, and productivity benchmarks.

Contracts Administration & Governance

• Review, negotiate, and finalize client and subcontractor contracts to identify and mitigate potential risks.
• Oversee the full contract lifecycle, including management of variations, extensions of time, and claims preparation or negotiation.
• Ensure all project correspondence and execution activities comply with contractual terms and conditions.
• Provide expert contractual advice and support to project teams throughout the project duration.

Commercial Leadership & Reporting

• Lead, mentor, and develop the estimation and contracts team; establish clear objectives and performance metrics.
• Prepare and present detailed commercial reports, cost analyses, cash flow projections, and risk assessments to senior management.
• Foster and maintain strong professional relationships with clients, consultants, and key stakeholders.

Candidate Profile

Education:

• Bachelor’s degree in Civil Engineering or Quantity Surveying (mandatory).
• Postgraduate qualification in Construction Management or Contract Law (preferred).

Experience:

• Minimum 10–12 years of progressive experience in estimation and contracts management, preferably in the façade, glazing, or specialized construction industry.

Skills & Knowledge:

• Strong understanding of standard construction contract formats (e.g., FIDIC).
• In-depth knowledge of tendering procedures, costing principles, and project estimation.
• Excellent analytical, negotiation, communication, and risk management skills.

Reporting To:

Commercial Director or Chief Operating Officer

Description

Our Engineering team is at the heart of Sarvika’s ability to deliver enterprise-grade digital

products and experiences. As React specialists, they build performant, scalable, and

secure web applications that empower businesses to innovate and grow faster. By

combining technical excellence with relentless collaboration, our engineers solve complex

challenges, streamline processes, and bring ideas to life with speed and precision.

Engineers in this role actively contribute to Sarvika’s component libraries and design

system accelerators, ensuring code and design remain in sync across multiple domains.

They work on enterprise-scale solutions, including headless and composable commerce,

complex integrations, and next-generation mobile applications.

Here’s what you should know if you want to be a React Developer at Sarvika.

Requirements

The ideal person

● Strong portfolio or GitHub demonstrating impactful React projects.

● Experience leading or significantly contributing to all stages of the software

development lifecycle.

● Deep understanding of component-based architecture, state management, and

modern JavaScript/TypeScript practices.

● Proven hands-on experience with React, TypeScript, and Next.js.

● Excellent problem-solving and communication skills to clearly articulate technical

decisions.

● Commitment to writing clean, testable, and maintainable code.

● Proven ability to work in Agile teams, contributing to strategies that align with

business and user goals.

Desirable Skills

● Strong knowledge of JavaScript, TypeScript, ES6+, and functional programming

principles.

● Familiarity with major libraries and frameworks (Redux, React Query, etc.).

● Experience integrating RESTful APIs and GraphQL into front-end applications.

● Understanding of accessibility standards (WCAG) and inclusive development best

practices.

● Experience with automated testing frameworks (Jest, Cypress) and QA

collaboration.

● Solid grasp of modern front-end tooling: Vite, Babel, ESLint, Prettier.

● Experience collaborating with designers and product managers to refine

● requirements and deliver exceptional user experiences.

● Knowledge of design systems and component libraries, with ability to extend or

contribute to them.

● Proficiency with tools like Git, Jira, Confluence, and GitHub/GitLab workflows.

● Ability to mentor junior engineers, foster technical excellence, and promote best

practices.

● Passion for staying current with emerging front-end and mobile technologies.

● Experience with React Native and cross-platform mobile development.

Experienced Senior Functional Consultant with 7+ years of experience in Microsoft Dynamics 365 Marketing Automation.

Key Requirements:

• 7+ years of experience in MS Dynamics 365 Marketing Automation
• Expertise in Customer Segmentation, Real-Time Marketing & Personalization
• Strong experience in Email & Campaign Automation
• Hands-on knowledge of Power Automate for Marketing Workflows
• Proficiency in Data Analytics, Reporting (Customer Insights AI), and Customer Journey Orchestration
• Experience with Dynamics 365 Sales, Power BI, and Integration
• Self-management and accountability for SLAs & deliverables

Job Title:

 Senior software Development Engineer

Department:

 Android - Technology

Based at:

 Bangalore

Reports to:

Engineering Manager

Experience:

 4 years to 7 years

Required Qualification:

 B.tech from Top tier college

Company Overview:

At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last mile delivery logistics is one of the biggest and fastest growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR.

Porter is the fastest growing leader in this sector with operations in major cities, a fleet size exceeding 1L registered and 50k active driver partners and a customer base with 3.5M being monthly active. Our industry-best technology platform has raised over 150 million USD from investors including Sequoia Capital, Kae Capital, Mahindra group, LGT Aspada, Tiger Global and Vitruvian Partners.

We are addressing a massive problem and going after a huge market. We’re trying to create a household name in transportation and our ambition is to disrupt all facets of supply chain. At Porter, we’re here to do the best work of our lives.

If you want to do the same and love the challenges and opportunities of a fast paced work environment, then we believe Porter is the right place for you.

Company URL: https://porter.in/

Porter has multiple mobile apps used by our consumers - app used by our customers to place on-demand orders, app used by our drivers to service those orders, and app used by fleet owners to manage their vehicles on our platform. Each of these apps is frequently iterated over to improve functionality and experience. In such a fast paced environment, we expect our mobile developers to develop and maintain these complex apps with a heavy focus on code design to keep the code easily extensible and maintainable.

Responsibilities:

● Participate in the product life cycle to understand directly from the Product Team the expected behavior of the apps and the use cases being implemented.

● Participate in design discussions with heavy focus on modeling entities and interactions, following architectural patterns like MVP, MVVM, Clean Architecture, etc.

● Collaborate with cross-functional teams - backend teams for finalizing APIs, design team for UI / UX, QA team for testing, etc.

● Participate in iteration planning to give effort estimates.

● Write clean, readable, maintainable and performant code following well established design principles.

● Write Unit Tests and Integration Tests to ensure correctness.

● Track, debug and fix bugs & crashes escalated.

● Ensure the apps are performant - no memory leaks, no frame drops, battery usage, etc.

● Explore and evaluate new technologies, tools and SDKs as may be necessary to improve the entire development pipeline.

● Work with cross-platform technologies, like Kotlin Multiplatform, to ensure consistency of features and code reuse across Android / iOS platforms.

Technologies:

● Languages: Kotlin, Java, SQL

● Frameworks: RIBs, Kotlin Multiplatform, Spek

● Architectures: MVVM, MVP, Clean Architecture, etc

● Libraries: Kotlin Coroutines, RxJava, Dagger2, Ktor, Jetpack, etc

● Integrations: AWS services, Payment Gateways (Razorpay, etc), Google Maps, Firebase, etc

Products & Systems Overview

You will be contributing to products concerning both customers and partner drivers.

● Customer App:

■     All orders serviced by Porter are placed from this app making it our primary business driver.

■     To keep the code for this large complex app maintainable, there is a heavy emphasis on good design and architecture. Currently the RIBs framework is used to break the code recursively into smaller components.

■     To ensure feature parity and consistency across our Android and iOS platforms, we use Kotlin Multiplatform to re-use business logic code across the two platforms.

● Partner App:

■     All orders serviced by Porter are fulfilled by drivers using this app.

■     Given that the app is expected to run for long hours on cheaper phones there is a heavy emphasis on keeping the apps performant - optimizing battery consumption and memory usage.

■     The app serves as a medium for onboarding - providing functionality for partners to upload and verify their documents using Image Processing.

■     To train the drivers for every new feature launched, we provide a guided audio-visual training session - using visual cues like hint to click / swipe with synchronized pre-configured audio to guide him through the sequence of steps.

● Fleet Owner Apps:

■     A multi-platform app for fleet owners to manage their drivers and track their performance and earnings on our platform.

Qualification Prerequisites

● Experience: >= 4 years in Android development

● Proficiency with Android framework and Kotlin.

● Experience in designing, writing and maintaining a large complex app code base.

● Experience with design patterns like MVP, MVVM, Clean Architecture, etc.

● Experience with reactive & asynchronous programming using RxJava / Coroutines / Flows

API Lead Developer

Job Overview:

As an API developer for a very large client,  you will be filling the role of a hands-on Azure API Developer. we are looking for someone who has the necessary technical expertise to build and maintain sustainable API Solutions to support identified needs and expectations from the client.

Delivery Responsibilities

• Implement an API architecture using Azure API Management, including security, API Gateway, Analytics, and API Services
• Design reusable assets, components, standards, frameworks, and processes to support and facilitate API and integration projects
• Conduct functional, regression, and load testing on API’s
• Gather requirements and defining the strategy for application integration
• Develop using the following types of Integration protocols/principles: SOAP and Web services stack, REST APIs, RESTful, RPC/RFC
• Analyze, design, and coordinate the development of major components of the APIs including hands on implementation, testing, review, build automation, and documentation
• Work with DevOps team to package release components to deploy into higher environment

Required Qualifications

• Expert Hands-on experience in the following:
• Technologies such as Spring Boot, Microservices, API Management & Gateway, Event Streaming, Cloud-Native Patterns, Observability & Performance optimizations
• Data modelling, Master and Operational Data Stores, Data ingestion & distribution patterns, ETL / ELT technologies, Relational and Non-Relational DB's, DB Optimization patterns
• At least 5+ years of experience with Azure APIM
• At least 8+ years’ experience in Azure SaaS and PaaS
• At least 8+ years’ experience in API Management including technologies such as Mulesoft and Apigee
• At least last 5 years in consulting with the latest implementation on Azure SaaS services
• At least 5+ years in MS SQL / MySQL development including data modeling, concurrency, stored procedure development and tuning
• Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment
• High degree of organization, individual initiative, results and solution oriented, and personal accountability and resiliency
• Should be a self-starter and team player, capable of working with a team of architects, co-developers, and business analysts

Preferred Qualifications:

• Ability to work as a collaborative team, mentoring and training the junior team members
• Working knowledge on building and working on/around data integration / engineering / Orchestration
• Position requires expert knowledge across multiple platforms, integration patterns, processes, data/domain models, and architectures.
• Candidates must demonstrate an understanding of the following disciplines: enterprise architecture, business architecture, information architecture, application architecture, and integration architecture.
• Ability to focus on business solutions and understand how to achieve them according to the given timeframes and resources.
• Recognized as an expert/thought leader. Anticipates and solves highly complex problems with a broad impact on a business area.
• Experience with Agile Methodology / Scaled Agile Framework (SAFe).
• Outstanding oral and written communication skills including formal presentations for all levels of management combined with strong collaboration/influencing.

Preferred Education/Skills:

• Prefer Master’s degree
• Bachelor’s Degree in Computer Science with a minimum of 12+ years relevant experience or equivalent.