Inbound customer service executive

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in

2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,

Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a

company.

Job Role: Manual Software Tester

Experience Level: 1 - 2 years

Location: Bangalore, On-site

Job Overview:

As a Software Tester, you will collaborate closely with project developers, business analysts, and the team to ensure that our software solutions meet and exceed user expectations. You will be

responsible for developing test cases, performing various types of testing, conducting root cause analysis on defects, and contributing to the continuous improvement of our software testing processes. Additionally, you will evaluate the functioning of the website and provide valuable feedback.

Key Responsibilities:

1. Collaboration and Requirement Analysis:

- Work collaboratively with project developers, business analysts, and the team members to

understand software requirements and user expectations.

2. Testing and Defect Management:

- Perform root cause analysis on defects found during testing to identify underlying issues and

potential project risks.

- Conduct exploratory and usability testing to proactively discover and report bugs before software

release.

- Execute comprehensive testing against the software to ensure all features function as designed

and meet intended user needs.

3. Website Functionality Check and Feedback:

- Regularly evaluate the functionality of the website to ensure it meets usability standards and user

expectations.

- Provide constructive feedback to developers and stakeholders regarding the website's

performance, user interface, and overall user experience.

4. Documentation and Reporting:

- Document test results, track defects, and provide clear and concise reports on testing progress

and outcomes to stakeholders.

- Communicate effectively with cross-functional teams to ensure alignment on testing results,

feedback, and priorities.

Qualifications:

● Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work

experience).

● Proven experience as a Software Tester or Quality Assurance Analyst.

● Strong understanding of software testing methodologies, tools, and processes.

● Experience in developing and executing test cases based on requirements and specifications.

● Ability to perform root cause analysis and effectively mitigate project risks related to defects.

● Proficiency in conducting exploratory testing and usability testing to identify potential issues.

● Excellent analytical and problem-solving skills with meticulous attention to detail.

Job Title : Python Backend Engineer (with MLOps & LLMOps Experience)

Experience : 4 to 8 Years

Location : Gurgaon Sector - 43

Employment Type : Full-time

Job Summary :

We are looking for an experienced Python Backend Engineer with a strong background in FastAPI, Django, and hands-on exposure to MLOps and LLMOps practices.

The ideal candidate will be responsible for building scalable backend solutions, integrating AI/ML models into production environments, and implementing efficient pipelines for machine learning and large language model operations.

Mandatory Skills : Python, FastAPI, Django, MLOps, LLMOps, REST API development, Docker, Kubernetes, Cloud (AWS/Azure/GCP), CI/CD.

Key Responsibilities :

• Develop, optimize, and maintain backend services using Python (FastAPI, Django).
• Design and implement API endpoints for high-performance and secure data exchange.
• Collaborate with data science teams to deploy ML/LLM models into production using MLOps/LLMOps best practices.
• Build and manage CI/CD pipelines for ML models and ensure seamless integration with backend systems.
• Implement model monitoring, versioning, and retraining workflows for machine learning and large language models.
• Optimize backend performance for scalability and reliability in AI-driven applications.
• Work with Docker, Kubernetes, and cloud platforms (AWS/Azure/GCP) for deployment and orchestration.
• Ensure best practices in code quality, testing, and security for all backend and model deployment workflows.

Required Skills & Qualifications :

• 4 to 8 years of experience as a Backend Engineer with strong expertise in Python.
• Proficient in FastAPI and Django frameworks for API and backend development.
• Hands-on experience with MLOps and LLMOps workflows (model deployment, monitoring, scaling).
• Familiarity with machine learning model lifecycle and integration into production systems.
• Strong knowledge of RESTful APIs, microservices architecture, and asynchronous programming.
• Experience with Docker, Kubernetes, and cloud environments (AWS, Azure, or GCP).
• Exposure to CI/CD pipelines and DevOps tools.
• Good understanding of Git, version control, and testing frameworks.

Nice to Have :

• Experience with LangChain, Hugging Face, or similar LLM frameworks.
• Knowledge of data pipelines, feature engineering, and ML frameworks (TensorFlow, PyTorch, etc.).
• Understanding of vector databases (Pinecone, Chroma, etc.).

Education :

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

Job Title: Senior Software Engineer

Division/ Department: Technology

Reports to: Engineering Manager

Work Location: Noida

Desired Work Experience: 4+ years

Weekly Off: Saturday & Sunday

About Aakash Technology Innovation Lab

Are you passionate about transforming the field of education as we know it?

The way education is imparted has been disrupted massively due to forces such as ed-tech digital revolution, the advancement in artificial intelligence technology and the pandemic. Given the rapid pace of transformation, the vision of the Technology Innovation Lab at Aakash is to make the education of the future a reality. The Technology Innovation Lab aims to leverage state-of-the-art technologies to develop industry-defining bleeding-edge solutions for a student-first world-class hybrid learning experience. This involves -

• Reimagining and conceptualizing how education will be imparted in the future in the omni-channel and immersive learning environment
• Building data platforms such as Power BI dashboards to facilitate students, parents, teachers and the business 
• Creating applications to support the futuristic tech-enabled smart classrooms
• Conceptualizing and developing mobile and web applications for seamless customer experience
• Developing Internet of Things (IoT) driven integrations into applications to build futuristic learning experience
• Leveraging Artificial Intelligence (AI) and Machine Learning (ML) to identity interventions to boost student performance

If this excites you, we might have the perfect opportunity for you in the world’s most valued ed-tech company!

About Aakash - AESL

Aakash Educational Services Limited (AESL), commonly known as Aakash, is one of the most leading educational services institution providing comprehensive test preparatory services for students preparing for medical and engineering entrance examinations, school/board exams and competitive and scholarship exams such as NTSE, KVPY, and Olympiads. 

AESL also partnered with Blackstone, a global investment management firm. 

With more than 32 years of operational experience in the test preparatory coaching industry, the company has a pan India network of 220+ Aakash centres with an annual student base 2,50,000+ students and an employee count of more than 4700.

Purpose of the Role

Develop software solutions that enable the students, parents and teachers to have superior learning and teaching experiences, both inside and outside the classroom.

Key Responsibilities

• Develop state-of-the-art high performance and low latency software applications for mission critical systems
• Contribute in all the phases of the software development lifecycle
• Craft a well-designed, testable, efficient code
• Perform object-oriented analysis and design using common design patterns.
• Effectively and seamlessly manage communication with all stakeholders.
• Manage and provide live support to the developed applications

Qualification/ Experience

Must-Have Preferred

Education B.E / B.Tech Information Technology / Computer Science/ Information Science

• Experience 4+ years of hands-on experience in designing and developing applications using Java EE, Spring, Spring MVC, Spring Boot Frameworks
• Experience with test-driven development
• Experience with relational databases (MySql, Oracle, Postgres) or NoSql Databases (Cassandra, MongoDb, CouchDb) .
• Agile programming (Sprint, Scrum) experience
• Skills Understands version control branching strategies
• Understands different major language paradigms (object oriented /functional /reactive)
• Understanding and some experience in programming with AWS SDK
• Knowledge of Kafka and Redis

Competencies

Behavioral Competencies Level Functional Competencies Level

1 Team Player Written and Verbal Communication

2

What We Offer

As a technology professional in Aakash Technology Innovation Lab we offer you an opportunity to - 

• Become a pioneer of the education of the future by reimagining and building innovative solutions for the ed-tech industry leading hybrid learning experience
• Be a force of technological disruption as a part of a passionate and high growth team on an exciting endeavor to transform the education industry
• Belong to an upbeat, flexible and relaxed work culture with a specific focus on collaboration
• Craft an excellent career at Aakash through a broad realm of career tracks and opportunities
• Excel in your chosen stream and become a renowned technologist in the ed-tech industry with heavy investment from the business into your learning, exposure and growth
• Have a highly competitive compensation and benefits package 

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 3+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

Work Profile

• Delivering a complete front end application in AgularJS
• Ensuring high performance on mobile and browser with reusable and modular components spanning cross multiple projects
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Integrate with the back-end developer in the process of building the RESTful API
• Communicating with external web services for 3rd Party tools and services integration

Requirement

• Experience and proficiency with AngularJS, JavaScript and HTML5
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
• Creating self-contained, reusable, and testable modules and components
• Ability to provide SEO solutions and optimization
• Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS

• 2 - 3 Years of experience is required in Java Development.
• Framework - Spring MVC, Spring Boot.
• Good Knowledge in Core Java, OOPS principles is required.
• Web Technologies - HTML, CSS, Javascript.