Inbound customer service executive

About Product :

Instanodes:

Instanodes is a leading provider of Web3 infrastructure, offering robust and scalable solutions for blockchain developers and businesses. Our mission is to simplify the complexities of blockchain technology, enabling our clients to focus on building innovative and disruptive applications. We are passionate about empowering the decentralized future and are seeking a talented and driven Product Manager to join our team.

About the Role:

We are looking for an experienced and entrepreneurial Product Manager to lead the growth and development of Instanodes. You will be responsible for the overall product strategy, roadmap, and execution, with a keen focus on driving P&L, securing fundraises, and shaping the long-term vision of the product. You will work closely with engineering, marketing, sales, and leadership to ensure Instanodes remains at the forefront of the Web3 infrastructure landscape.

Responsibilities:

• Product Strategy & Roadmap: Define and champion the product vision, strategy, and roadmap for Instanodes, aligning with the company's overall goals and objectives.
• Market Analysis & Competitive Intelligence: Conduct in-depth market research, analyze competitor offerings (Zeeve, Alchemy, Quicknode, etc.), and identify opportunities for differentiation and growth.
• User Research & Customer Understanding: Deeply understand the needs and pain points of Web3 developers and businesses through user research, customer interviews, and data analysis.
• Product Development & Execution: Translate user needs into detailed product specifications and user stories, prioritize features, and manage the product backlog. Collaborate closely with engineering to ensure timely and high-quality product delivery.
• Go-to-Market Strategy & Launch Planning: Develop and execute go-to-market strategies for new product features and releases.
• Growth & Metrics: Define and track key performance indicators (KPIs) to measure product success. Analyze product usage data to identify areas for improvement and growth.
• P&L Management: Own the P&L for Instanodes, focusing on revenue generation, cost optimization, and profitability.
• Fundraising: Support fundraising efforts by developing compelling investment materials, presenting to investors, and contributing to due diligence processes.
• Team Leadership & Collaboration: Foster a collaborative and high-performing product team environment. Mentor and guide junior product team members.

Qualifications:

• 5+ years of experience in product management, with a focus on B2B SaaS or infrastructure products.
• Strong understanding of blockchain technology, Web3 concepts, and the decentralized ecosystem.
• Familiarity with the competitive landscape of Web3 infrastructure providers (Zeeve, Alchemy, Quicknode, etc.).
• Proven track record of successfully launching and growing products.
• Excellent analytical and problem-solving skills.
• Strong communication, interpersonal, and presentation skills.
• Experience with agile development methodologies.
• Experience with P&L management and fundraising is a plus.

Company: UpGrad

Position

Academic Counselor

Location

Gurgaon

Salary

Gurgaon INR 3.15 LPA to 6 LPA (Based on skills,interview, experience)

Working days :

 6 days

 4 days inside sales (work from office)

2 days field sales (expenses would be reimbursed by the company)

Working hours : 10am to 7pm

Experience Required

Minimum 1 Year in ED TECH Sales

About the Role

We are looking for passionate and highly driven Academic Counselors to join our dynamic team. The ideal candidate will play a pivotal role in guiding students in their upskilling journey by recommending suitable courses in Data Science and other emerging Tech.

domains. If you have a flair for sales, excellent communication skills, and a passion for education, we'd love to meet you.

Key Responsibilities

- Counsel prospective learners via phone, email, or in-person to help them understand the value and benefits of our tech programs.

- Drive sales conversion by identifying student needs and recommending suitable programs.

- Manage the complete sales cycle: lead qualification, counseling, follow-ups, and closure.

- Maintain accurate records of leads, interactions, and outcomes using CRM tools.

- Meet or exceed monthly targets and KPIs.

- Provide detailed course information, industry insights, and address queries effectively.

Required Skills & Qualifications

- Bachelor's degree in any field.

- Minimum 1 year of experience in a Ed-Tech Sales 

- Excellent verbal and written communication skills in English.

- Strong interpersonal skills with the ability to influence and negotiate.

- Self-motivated and target-driven with a problem-solving attitude.

- Tech-savvy and comfortable working in a fast-paced environment.

Preferred Qualifications

- Prior experience in selling Data Science, Tech, or Professional Certification Courses is a plus.

- Knowledge of CRM software (e.g., Salesforce, Zoho) preferred.

What We Offer

- Opportunity to work with a high-growth and mission-driven team.

- Continuous learning and growth opportunities in the ed-tech space.

- A vibrant and collaborative work culture.

Call to Action

Apply now if you're ready to transform careers and make a lasting impact in the tech education ecosystem!

Job Description: 

 To lead virtual meetings with potential clients to determine technical and business requirements and ensure that all necessary information is collated prior to producing a solution. Should be able to lead requirement discussion calls with potential clients about their web and mobile application development needs. 

 Responsible for the requirement gathering with potential clients to elicit business and functional requirements. 

 Apply standard business analysis techniques to develop quality requirements for inclusion in BRD/FRD/SRS. Develop an understanding of the business applications supported as well as the business directions. 

 Collaborate effectively with development functions to provide cost and time assessment of the requirements. 

 Should be able to create proposals and Statement Of Work, clearly documenting the client requirements and budgetary information. 

 Should be open to work in extended IST hours. 

 Problem solver, self-driven and be able to work as an individual contributor as well if required. Desired Candidate Profile: 

 4-6 years of strong experience working as a Business Analyst or Presales consultant in the web and mobile application domain. 

 Knowledge of web and mobile application development technologies 

 Familiar with agile principles and other software development processes and concepts. 

 Strong verbal and written communication skills. 

 B-Tech/MBA/BCA Equivalent as educational qualification.

Location- Noida (Work from Office)

We are seeking a dynamic Social Media Marketing Manager to handle our brand’s social media presence and spearhead influencer marketing projects. The ideal candidate will be responsible for developing and executing social media strategies, engaging with audiences, and collaborating with influencers to enhance brand visibility and engagement.

Key Responsibilities:

Develop and implement social media strategies to drive brand awareness, engagement, and conversions.

Manage and optimize brand presence across platforms like Facebook, Instagram, LinkedIn, Twitter, and YouTube.

Plan and execute influencer marketing campaigns, building relationships with key influencers and content creators.

Create and oversee engaging content, including posts, stories, reels, and videos.

Monitor social media trends, competitor activities, and audience insights to refine strategies.

Analyze and report performance metrics, ensuring continuous improvement in engagement and reach.

Collaborate with internal teams, designers, and content creators to align branding and messaging.

Manage paid social media campaigns and optimize ad performance for maximum ROI.

Required Skills & Qualifications:

Experience: Minimum 4+ years in social media marketing and influencer management.

Strong understanding of social media algorithms, trends, and best practices.

Hands-on experience with tools like Meta Business Suite, Hootsuite, Buffer, and Google Analytics.

Proven track record of successfully managing influencer collaborations and partnerships.

Excellent communication, creative writing, and analytical skills.

Ability to work in a fast-paced environment and manage multiple projects effectively.

About PlanetSpark

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers amongst kids and young adults. We are a series B funded global company impacting over 13 countries through live classes on communication skills through handpicked top 1% teachers, We are the category creators and market leaders in the communication skills segment. Our learners participate in gripping debates, create viral YouTube videos start their podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers. We Are backed by some top VCs, such as prime venture partners, Indian Angel network FIITJEE, and global entrepreneurs such as Binny Bansal, Deep Karla Gokul, and Shirish Nandkarni. We have raised over dollar 24 million till date over five rounds. Come join a passionate team of over 500 young and energetic team members and 3500+ expert teachers on this rollercoaster ride to build the most loved brand for kids who will move the world!

Key Statics - Series B Funded - 13 countries - 35k Students - 4K Teachers - 2 Million Enrolled Classes

Mission statement for the role:

- Generate revenue by achieving weekly target through consultative inside sales.

Roles and responsibilities:

- The business development counselor interacts with parents or adult learners after they have taken a demo class and have experienced the product. Since these were high intent nurtured leads, There is no cold calling required. The role involves achieving weekly revenue targets by:

- Inviting parents or the adult learners to a video counseling session

- Conducting a detailed video counseling session with the decision-makers and taking them closer to their decision to purchase

- Looking at the entire sales life-cycle, starting from engaging with parents till final conversion and i.e. enrolment in the program

How is sales at PlanetSpark different?

- High Intent Leads - you get leads after they take a 1-hour demo.

- Extensive Training- you will get extensive instructor training and on-the-job training

- Career Progression - Get fast-track growth in designation and compensation

- Rewards and Recognition- become a star performer and get recognized through the weekly rewards ceremony!

Your career path

Working with a fast-growing, the startup provides the opportunity to grow, aggressively up the ladder and assume greater responsibilities and experiences at a very young age. Our meritocratic, performance-based policy identifies and promotes top performers.

- Business development counselor

- Senior business development counselor

- Assistant Manager

- Manager

- Senior Manager

- Associate Director - Associate Vice President - Vice president

Key skills to be successful in the role:

- Excellent communication, interpersonal presentation, and problem-solving skills

- A go better attitude and winning mindset

- Excellent influencing skills and Street smartness

- Performance-driven people who adhere to guidelines set by the organization

What we're looking for?

- We do not look for any specific degree of GPAs. We are open to all those who have a passion for sales and the zeal to grow quickly in their career.

- You should be located in Gurgaon or should be ready to locate to Gurgaon. This is a work-from-office role.

- You should be okay to work 5 days a week with a weekly off on Thursday. Saturday. Sunday are the most important days for your role as maximum customers take their counseling session on these days.

CULTURE SNEAK-PEAK

Apart from doing impactful work together, we ensure that our employees are well taken care of and that they feel strongly about creating confidence across the globe.

- Take a sneak-peek at our impact here https://lnkd.in/dvjncjTw

- Catch how we do things at our office https://lnkd.in/d3HRvbu2

- Life at PlanetSpark https://youtu.be/UY5hcQQ9Zml

Responsibilities:=

• Identify and target potential clients within the IT industry through research, networking, and utilizing LinkedInSales Navigator.
• Conduct outbound cold calls and emails to prospects, effectively communicating our company's products and services to generate new business opportunities.
• Develop and maintain a pipeline of qualified leads through proactive lead generation techniques, including but not limited to cold calling, email campaigns, and social media outreach.
• Engage with prospects to understand their business needs and challenges, and effectively articulate how our solutions can address those needs.
• Collaborate closely with the sales and marketing teams to develop and implement effective sales strategies, including the creation of compelling sales presentations and proposals.
• Build and maintain strong relationships with clients and prospects, ensuring high levels of customer satisfaction and repeat business.
• Stay up-to-date with industry trends, market dynamics, and competitor activities to identify new business opportunities and maintain a competitive edge.
• . Provide regular reports on sales activities, pipeline status, and market trends to the management team.

About Thriving Springs:

Have you ever wondered, what does it take to succeed at the workplace ? Is it only technical skills or do behavior skills also play a role ?

Research suggests that 85% of job success depends on soft and behavioral skills and this is where Thriving Springs plays a critical role by helping organizations, teams and individuals build these skills and unlock their highest potential and achieve an all round success. It does this by assessing current levels of soft and behavioral skills and then helping in growing them through Thriving Springs’s innovative smart platform that combines the power of emotional intelligence (EI) with artificial intelligence (AI) and machine learning (ML).

Why join Thriving Springs?

While there are many companies, however, companies that are built with a clear purpose and mission to take humanity forward are rare. Thriving Springs - An Edtech startup is one of the pioneers in driving human productivity, fulfillment and success forward through empowering millions of working professionals globally with soft and behavioral skills and assisting them in the flow of work. Thriving Springs is leading a worldwide and purpose-led movement to drive success at the workplace and we invite you to join this fun and adventurous journey with us.

Culture, Rewards and Benefits:

A great culture is created when everybody in the company has great opportunities, creates meaningful impact and contributes to the good of society - Larry Page - Founder - Google

The founders of Thriving Springs come from Google and have built a Google-like culture within Thriving Springs where every team member experiences freedom and autonomy to pursue their ideas that have a deep impact and will shape the future of workplace learning. The culture at Thriving Springs is deeply rooted in emotional intelligence where there is an emphasis on collaboration, empathy and winning together as one team.

The candidate will receive an attractive total compensation package including a competitive fixed salary, performance bonuses and ESOPs translating into non-incremental gains as the company grows into a potential unicorn. In addition, every member will receive medical and health insurance.

Location: Hyderabad, India

Qualifications:

BTech/BE in computer science, electrical, electronics or related fields 5+ years of full stack design and development experience High emotional intelligence, empathy and collaborative approach. Experience in Angular Javascript frameworks, CSS, HTML5, NodeJS, ExpressJS, MongoDB to handle full stack web development. Experience with developing rich dynamic front end applications using Angular and CSS frameworks like BulmaCSS, Angular Material, Bootstrap, etc. Knowledge of GraphQL would be an added advantage. Knowledge of Cloud services like AWS, Heroku, Azure is preferable. Should be a quick learner to keep up with the pace of the ever changing world of technology as the candidate will get excellent exposure to the latest and trending Cloud based Saas technologies and best practices while working with varied customers based across the globe.

Responsibilities:

Develop web applications covering end to end software development life cycle right from writing UI code using Angular to backend API code using NodeJS and managing databases like MongoDB, MySQL, etc. Involved in full stack code management from Git check-ins to running automated builds and deployments using DevOps practices to deploy to public cloud services like AWS, Azure, Heroku, etc. Handling full-stack web development workflow right from front end to backend to CI/CD workflows. Design and Develop the tech architecture and work closely with CEO and CTO of the company Drive and guide with work of other engineers on the team

This is a leadership role and candidate is expected to wear multiple technical hats including customer interactions and investor discussions

• Handling recruitment cycle for both technical as well as non-technical roles
• Understanding the hiring requirements from various hiring managers
• Sourcing potential candidates through various platforms, efficiently
• Screening the profiles based on the requirement specified
• Evaluating applications and screening candidates via calls or emails
• Scheduling interviews for shortlisted candidates with the concerned business units
• Following-up and ensuring that the offer letter/ appointment letter is released to the selected candidates on-time
• Following-up on collecting relevant and necessary documents from the candidates who are shortlisted
• Ensuring that the shortlisted candidates are on-boarded on-time and the hiring requirement is closed
• Acting as a point of contact for the shortlisted candidates and building professional candidate relationships during the selection process
• Working closely with internal stakeholders such as internal teams and external stakeholders such as vendors
• Maintaining and updating recruitment database and reporting the same to the management in regular intervals

Desired Candidate Profile

• Graduation is a must
• 2 – 4 years of relevant work experience in the entire recruitment cycle
• Knowledge and work experience in recruiting for both technical as well as non-technical roles
• Ability to multi-task and exceptional ability to source, screen and interview candidates
• Excellent communicating, listening and negotiating skills    

Duties and Responsibilities:

Contribute to and influence the direction of social media strategy

- Design and execute marketing campaigns

- Analyze and report on the search performance

- Provide an SEO perspective on content creation and social media

- Improve the SEO of all company sites

- Analysis of competitor campaigns

- Regular KPI reporting

- Work closely with the SEO, online marketing and affiliate marketing teams to help coordinate all integrated online output.

Should be able to work on Designing tools like Canva, Adobe Photoshop, Lightroom, and other digital marketing designing tool.

Website- http://cloudologic.com