Inbound customer service executive

About Us

We are a company where the ‘HOW’ of building software is just as important as the ‘WHAT.’ We partner with large organizations to modernize legacy codebases and collaborate with startups to launch MVPs, scale, or act as extensions of their teams. Guided by Software Craftsmanship values and eXtreme Programming Practices, we deliver high-quality, reliable software solutions tailored to our clients' needs.

We thrive to: 

• Bring our clients' dreams to life by being their trusted engineering partners, crafting innovative software solutions.
• Challenge offshore development stereotypes by delivering exceptional quality, and proving the value of craftsmanship.
• Empower clients to deliver value quickly and frequently to their end users.
• Ensure long-term success for our clients by building reliable, sustainable, and impactful solutions.
• Raise the bar of software craft by setting a new standard for the community.

Job Description

This is a remote position.

Our Core Values

• Quality with Pragmatism: We aim for excellence with a focus on practical solutions.  
• Extreme Ownership: We own our work and its outcomes fully.  
• Proactive Collaboration: Teamwork elevates us all.  
• Pursuit of Mastery: Continuous growth drives us.  
• Effective Feedback: Honest, constructive feedback fosters improvement.  
• Client Success: Our clients’ success is our success. 

Experience Level 

This role is ideal for engineers with 2+ years of hands-on software development experience, particularly in Node and TypeScript at scale.

Role Overview 

If you’re a Software Craftsperson who takes pride in clean, test-driven code and believes in Extreme Programming principles, we’d love to meet you. At Incubyte, we’re a DevOps organization where developers own the entire release cycle, meaning you’ll get hands-on experience across programming, cloud infrastructure, client communication, and everything in between. Ready to level up your craft and join a team that’s as quality-obsessed as you are? Read on!

What You'll Do 

• Write Tests First: Start by writing tests to ensure code quality
• Clean Code: Produce self-explanatory, clean code with predictable results
• Frequent Releases: Make frequent, small releases
• Pair Programming: Work in pairs for better results
• Peer Reviews: Conduct peer code reviews for continuous improvement
• Product Team: Collaborate in a product team to build and rapidly roll out new features and fixes
• Full Stack Ownership: Handle everything from the front end to the back end, including infrastructure and DevOps pipelines
• Never Stop Learning: Commit to continuous learning and improvement

Requirements

What We're Looking For

• Technical Skills: Proficiency in TypeScript and NodeJS, Test Driven Development, React, React.js or JavaScript.
• Self-Learner: Hands-on and obsessive about best practices in software development.
• Sense of Ownership: Commitment to implementing the highest quality solutions.
• Programming Expertise: Strong skills in Object-Oriented Programming, data structures, algorithms, and software engineering methodologies.
• Web Architecture: Ability to design and develop web architecture and optimize existing infrastructure.
• Agile and XP Methodologies: Experience working in Agile and eXtreme Programming methodologies within a continuous deployment environment.
• Technologies: Interest in mastering technologies like web server ecosystems, relational DBMS, TDD, CI/CD tools.
• Server Configuration: Knowledge of server configuration and deployment infrastructure.
• Tools and Documentation: Experience using source control, bug tracking systems, writing user stories, and technical documentation.

Benefits

What We Offer 

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.  
• Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk. 
• Cutting-Edge Projects: Work on exciting projects with the latest AI technologies   
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance. 
• Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind. 
• And More: Extra perks to support your well-being and professional growth. 

Work Environment 

• Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results. 
• Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered. 
• Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team. 

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

3 to 7 years of Overall testing experience.

 Test Automation Experience with the tool Selenium or Katalon.

 Should have experience in Test Automation Framework like TestNG and Cucumber

Framework.

 Able to manage test activities in medium to large projects.

 Demonstrates appropriate interpersonal skills required to establish effective working

relationships with clients and/or business partners.

 Should be familiar with the Software Testing tools, techniques and market trends.

 Should review user and functional requirements and provide feedback; they will

Informally test early versions of functionality and develop increasingly complete test

scripts and traceability.

 Participate in test execution and monitor the progress of execution.

 Proactively engage with all team members including developers, business users and

business analysts.

 Writes, reviews and executes formal test scripts including setup and data

requirements, procedures and expected results

 Able to provide direct input to project estimates and documentation (Project Plan

document, URS, FRS, Design docs)

 Reviews project requirements, plans and prototypes and providing input.

 Agile/ Scrum experience.

 Katalon Tool knowledge is preferable.

 Clinical domain knowledge is preferable.

• Your Role and Responsibilities

1. Your main job involves creating new features on the visible parts of a website using React.js.
2. You'll be building reusable components that can be used again in the future, saving time and effort.
3. Designs for the website will be given to you, and you'll convert them into actual working and visually appealing website elements.
4. You'll ensure that the website works smoothly on various devices like phones, tablets, and computers.

• Skills and Traits We're Seeking

1. You have a strong understanding of React.js and its workings.
2. You're skilled in a JavaScript
3. Experience with common React.js workflows like Flux or Redux is important.
4. You're familiar with RESTful APIs.
5. Knowledge of modern security measures like JSON Web Token is important.
6. You're comfortable using tools that streamline the process of building website elements, such as Babel, Webpack, and NPM.
7. Translating business requirements into technical plans for the website comes naturally to you.
8. You've used version control tools like Git or SVN to manage and track changes in code.

• Expected Experience

1. You should have accumulated 2 to 4 years of relevant experience in this field.

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

Responsibilities:

●       Studying, transforming, and converting data science prototypes

●       Deploying models to production

●       Training and retraining models as needed

●       Analyzing the ML algorithms that could be used to solve a given problem and ranking them by their respective scores

●       Analyzing the errors of the model and designing strategies to overcome them

●       Identifying differences in data distribution that could affect model performance in real-world situations

●       Performing statistical analysis and using results to improve models

●       Supervising the data acquisition process if more data is needed

●       Defining data augmentation pipelines

●       Defining the pre-processing or feature engineering to be done on a given dataset

●       To extend and enrich existing ML frameworks and libraries

●       Understanding when the findings can be applied to business decisions

●       Documenting machine learning processes

Basic requirements: 

●       4+ years of IT experience in which at least 2+ years of relevant experience primarily in converting data science prototypes and deploying models to production

●       Proficiency with Python and machine learning libraries such as scikit-learn, matplotlib, seaborn and pandas

●       Knowledge of Big Data frameworks like Hadoop, Spark, Pig, Hive, Flume, etc

●       Experience in working with ML frameworks like TensorFlow, Keras, OpenCV

●       Strong written and verbal communications

●       Excellent interpersonal and collaboration skills.

●       Expertise in visualizing and manipulating big datasets

●       Familiarity with Linux

●       Ability to select hardware to run an ML model with the required latency

●       Robust data modelling and data architecture skills.

●       Advanced degree in Computer Science/Math/Statistics or a related discipline.

●       Advanced Math and Statistics skills (linear algebra, calculus, Bayesian statistics, mean, median, variance, etc.)

Nice to have

●       Familiarity with Java, and R code writing.

●       Exploring and visualizing data to gain an understanding of it, then identifying differences in data distribution that could affect performance when deploying the model in the real world

●       Verifying data quality, and/or ensuring it via data cleaning

●       Supervising the data acquisition process if more data is needed

●       Finding available datasets online that could be used for training

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers.

• Strong in design patterns like MVI, MVVM, MVP and MVC.
• Good understanding of IPC, AIDL etc.
• Strong in Architecture Components like ViewModel, Navigation Graph, Room DB etc.
• Knowledge of KOIN/Hilt, CoRoutines, LiveData and Retrofit.
• Good at JUnit test case development & Automation verification.
• Good to have Experience in Android Application development that has both Java and C implementation.
• Good in Analytics and Communication

• Overall 3+  years of software development experience in building web-based and highly scalable applications. 

• Excellent understanding of core computer science concepts like algorithms, data structure, system design, OOP, etc. 

• Deep knowledge and development expertise in React Native/ReactJS 

• Hands-on coding experience in developing multi platform (iOS & Android) mobile applications with REST APIs.

• Experience working as a Full stack developer is a big plus.

• Experience in building single page applications or Javascript heavy front end applications in ReactJS is a big plus.

• Experience working in cloud environments with CI/CD and infrastructure automation is a big plus.

• Experience working in an agile team with software engineering practices like automated testing, test-driven-development, continuous integration, etc is a big plus. 

• Strong oral and written communication.

The Impact you will create:

• To exceed sales and acquisition targets through proactive client communications.
• Prospecting and developing new business by spotting new opportunities to establish rapid growth within the market place.
• Drive the entire sales cycle from initial customer engagement to closed sales
• Following up new business opportunities and setting up meetings.
• Planning and preparing presentations.
• Communicating new product developments to prospective clients.
• Develop and maintain territory plans which outline how sales targets will be met on an ongoing basis
• Provide forecasts on best case and most likely sales volumes over relevant time periods
• Spend a large amount of time visiting clients and attending networking events
• Collaborate with other appropriate internal teams and represent the customers to solve their business requirements.
• Be a contributor to the revenue numbers of the organization
• Work with various internal stakeholders and achieve team targets.

What we look for:

• 4-6 years of experience in Acquisition sales.
• Experience with enterprise software solutions and large, complex organizations.
• Should also exhibit analytical and database technology skills, which play an essential role in maintaining campaign management applications and generating marketing reports.
• Numbers should challenge you.
• Passion and conviction for building relationship.
• A competitive spirit.

The job requires the candidate to work on Wordpress multisite and PHP -

• Design and implement applications/sites in WordPress
• Lead and Mentor technical team for all maintenance and new site tasks
• To pro-actively address all technical issues and coordinate with India and UK teams
• Participate in agile development process to ensure project deliverables are met, on time and of high quality
• Managing and delivery of projects from conceptualization, visualization to technology mapping and final execution of projects
• Monitoring development activities and reporting project progress
• Understand specification document and perform coding as per the requirements and standards
• Good knowledge on SQL Queries. Should be able to create and execute moderate to complex queries.   

Skills:

• Expert in PHP, WordPress & other open source tools
• Strong knowledge in JavaScript, Ajax, jQuery, XML, XHTML, HTML5, CSS & knowledge of working with third party web services
• Knowledge on Ecommerce (Payment Gateways, Shopping Carts, SEO Friendliness Coding, etc.)
• SQL and MySQL
• Desired Candidate Profile:
• Master’s degree (B Tech)/MCA
• Min 9-11 years of experience in PHP
• Strong programming skills
• Good aptitude and problem-solving skills