Customer Support Executive

Senior Program Manager – Automation & Transformation Management

Our organization relies on its central engineering workforce to develop and maintain a product portfolio of several different startups and enterprises. Our product portfolio continuously grows as we incubate more startups, which means that various products will likely use other technologies, architecture, & frameworks - a fun place for smart tech lovers!

👊 About the Role

We are seeking a 5**–7 years experienced Senior Program Manager – Automation & Transformation** to lead the design, implementation, and scaling of AI-driven automation across Sales, Recruitment, Payroll, and other BPO Operations.

This role focuses on building AI-powered systems and intelligent workflows that automate 70–95% of business processes, significantly improving operational efficiency, scalability, and decision-making.

The candidate will lead the company-wide AI automation program, ensuring that automation initiatives across departments are strategically planned, executed, and integrated into the organization’s technology ecosystem

📋 Key Responsibilities

AI Automation Strategy

• Define and drive the company’s AI automation roadmap.
• Identify opportunities to automate business processes using AI, intelligent workflows, and automation tools.
• Design scalable systems that reduce manual work and improve productivity.
• Sales Automation, Recruitment Automation, Payroll Automation, Operations Automation

Program Management Leadership

Lead the organization’s AI automation transformation program, including:

• Defining automation initiatives across departments
• Prioritizing automation projects based on impact and feasibility
• Coordinating with Sales, HR, Finance, and Operations teams
• Managing implementation timelines and delivery milestones
• Ensuring alignment between automation systems and business goals
• Monitoring automation performance and ROI

Responsibilities include:

• Prioritizing AI automation initiatives
• Coordinating with Sales, HR, Finance, and Operations teams
• Managing timelines, milestones, and delivery
• Monitoring automation performance and ROI

Project Management & Implementation

Lead the execution of automation projects from concept to deployment.

• Requirements gathering and process mapping
• Automation tool evaluation and vendor selection
• Project planning and execution
• System integration and workflow automation
• User acceptance testing and system deployment
• Training teams and ensuring adoption

AI Systems & Integration

Design and integrate AI-powered systems across the organization, including:

• CRM platforms
• HRMS and payroll systems
• Customer support platforms
• AI automation platforms
• Analytics and reporting tools
• Ensure seamless data flow and intelligent automation across systems.

Stakeholder & Change Management

Ensure seamless data flow and intelligent automation across systems.

• Work closely with leadership and department heads to implement automation initiatives.
• Manage change across teams transitioning from manual processes to automated systems.
• Ensure strong adoption of automation platforms

👨‍💻 What We’re Looking For

Required Expertise

The candidate must have expertise in the following areas:

• AI & Intelligent Automation
• Business Process Automation
• Program & Project Management
• Systems Integration

Required Skillsets

Technical Skills

• Automation platforms (UiPath, Zapier, Make, Automation Anywhere)
• AI tools and LLM-based workflows
• CRM platforms
• HRMS and payroll software
• API integrations
• Data analytics tools (Power BI, Tableau)

Program / Project Management Skills

• Program management
• Agile / Scrum methodologies
• Project planning and execution
• Vendor management
• Stakeholder management
• Change management

📈 Why Join Us?

You’ll be stepping into a role where your impact is immediate and tangible. It’s a unique opportunity to shape the automation and Program Management process and grow your career in a collaborative, high-growth environment.

🏆 About CAW

CAW is a Product Engineering Company of 90+ geeks.

Some of the products we have built – Ukti, CodeKnack, Hoichoi, Convoisight, OneHealthAssist, Dysko, Fhynix, Space, Interakt, CashFlo, FastBar, etc.

We are (or have been) part of the engineering teams at Haptik, RazorPay, Decklar, Flipspaces, Aerchain, Postman, TitanEmail, Acceldata, and Bureau, among others.

Find us: https://goo.gl/maps/dvR6L26JUa42Website: https://www.caw.tech/Policies: Handbook

Position Overview: The Business Development Manager will play a pivotal role in driving the company’s growth by identifying new business opportunities, fostering client relationships, and contributing to Company overall strategy. This individual will be responsible for expanding our client base, increasing revenue, and contributing to business expansion through strategic efforts.

Key Responsibilities:

• Business Development: Research, identify, and evaluate new clients, partners, and market opportunities to develop growth strategies.

• Client Relationship Management: Build and maintain strong, long-term relationships with both existing and potential clients. Understand their needs and align solutions to Company’s offerings.

• Revenue Growth: Consistently achieve set targets, contributing directly to the company’s revenue goals.

• Market Research: Stay informed about industry trends, competitor activities, and market demands to adjust strategies as needed.

• Proposal & Presentation Development: Prepare persuasive proposals and presentations that showcase Company’s services and value propositions.

• Collaboration: Work closely with marketing, production, operations, and creative teams to ensure seamless execution of business initiatives and client requirements.

Qualifications:

• Education: Any Bachelor's degree

• Experience: 3-6 years of experience in business development, sales, or a related field (preferably in the events or entertainment industry)

• Skills:

o Excellent communication, negotiation, and presentation skills

o Strong strategic thinking and problem-solving abilities

o Proven track record of achieving targets and driving business growth o Ability to collaborate with cross-functional teams and manage client expectations effectively

Key Attributes:

• Self-motivated with a results-oriented approach

• Ability to thrive in a fast-paced and dynamic work environment

• Creative and innovative thinker

• Strong organizational, time-management, and multitasking skills

What We Offer:

• Competitive salary with performance-based incentives

• Opportunities for professional development and growth

• A collaborative and supportive work environment

• The chance to work on exciting and impactful project

Job description – Sales & Partnerships

The goal of the role is to start and run the off-line Business Development function, to drive the company’s growth and brand presence. This is a new company function, giving you the opportunity to break new ground for the brand and be a driving force for the company’s success.

Responsibilities:

• Create and maintain a database of existing and new clients with complete details for e.g. City, Size bought, spending attributes, etc. 
• Actively reaching out to existing customers.
• To provide great customer service by sending recommendations based on customer’s size, preference and design styles
• To build strong rapport with customers to achieve sales target
• Maintain continuous relationships with existing clients, at our Store, via what’s app and email
• Achieve monthly sales targets
• Dealing with customer complaints and suggesting solutions
• Taking full ownership from beginning to the end of the direct to customer sales partnership cycle.
• Build and keep long-term relationships with customers.
• Represent the company at exhibitions and events.
• Create and share performance & sales reports with the founder
• Analyzing sales date and patterns and adapting sales strategy
• Develop a deep understanding of the product USP’s and integrate them across various content avenues to increase sales.
• Come up with extraordinary Advert ideas that convert sales
• Drive revenue growth objectives
• Lead generation through new business and existing, retained clients.
• Develop, implement, and manage a thorough and consistent process with appropriate metrics for pipeline management?
• Be on top of relevant market trends, client needs, expectations and opportunities as well as shifts in the competitive landscape.
• Create new partnerships across India with offline stores based on brand positioning – more offline marketing?
• Conceive of and execute innovative partnership ideas. – marketing?

Ideal candidate

• 2+ years’ experience in Business Development, B2C Sales, Marketing or similar roles.
• A proven track record of winning new business to deliver growth.
• Possess a strong designer ladies fashion flare and passion
• Display a driven mentality and be able to tell us how you achieve your targets.
• A strong brand and product sensibility.
• Strong communication skills to build relationships with customers, a variety of partners and clients.
• A degree in Business, Sales, Marketing, or a related field 
• A background in eCommerce, Luxury, Fashion or other creative industries is ideal

Duration: 3 months

Hours: 10 am to 6 pm

Stipend: 2,000 per month

During the internship, you'll learn how to write great content and improve your typing skills. It's a hands-on opportunity to develop your writing abilities and get real-world experience.

• Angular and Angular JS, Able to work Architecture, Design and Development ofComplex UI Screens
• OOP fundamentals (Encapsulation, Abstraction, Inheritance, Polymorphism), MVC architecture
• UML (Class/Sequence diagrams)
• Design Patterns (Should be able to explain some common design patterns)
• Versioning (CVS, VSS, Git etc. – why is it used?, check-in/check-out, merging, how to resolve conflicts?, etc.)
• JDBC (Statement types, Obtaining connection, ResultSet, Drivers)
• Hibernate/JPA , DB (PK, FK, Normalization), SQL (Insert/Update/Delete/select queries)
• CSS (Styles, Classes)
• SDLC (What is it?, benefits, etc.)
• Robust Programming, Debugging (Common IDE features and their use)
• Analytical skills – ability to look at a problem with different perspectives: define solutions understanding the pros and cons of each
• Hands on with Continuous Integration, Maven
• Estimation, Planning and Tracking, Timely Issue Escalation and Resolutions
• Exposure to Performance tools, Jprofiler, Dynatrace etc.

Responsibilities :

• Involve in planning, design, development and maintenance of large-scale data repositories, pipelines, analytical solutions and knowledge management strategy
• Build and maintain optimal data pipeline architecture to ensure scalability, connect operational systems data for analytics and business intelligence (BI) systems
• Build data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader
• Reporting and obtaining insights from large data chunks on import/export and communicating relevant pointers for helping in decision-making
• Preparation, analysis, and presentation of reports to the management for further developmental activities
• Anticipate, identify and solve issues concerning data management to improve data quality

Requirements :

• Ability to build and maintain ETL pipelines 
• Technical Business Analysis experience and hands-on experience developing functional spec
• Good understanding of Data Engineering principles including data modeling methodologies
• Sound understanding of PostgreSQL
• Strong analytical and interpersonal skills as well as reporting capabilities

We are hiring!!

JOB TITLE: Back-end Developer

EXPERIENCE: 3 - 7 years

LOCATION: Mumbai (Borivali East)

TIMINGS: Indian Shift Timings

TYPE OF WORKING: Work from office

NOTICE PERIOD: 1 month

Responsibilities

• Participate in the entire application lifecycle, focusing on coding and debugging
• Must have a clear understanding of Database
• Write clean code to develop functional web applications
• Troubleshoot and debug applications
• Perform UI tests to optimize performance
• Manage cutting-edge technologies to improve legacy applications
• Collaborate with Front-end developers to integrate user-facing elements with server-side logic
• Gather and address technical and design requirements
• Provide training and support to internal teams
• Build reusable code and libraries for future use
• Liaise with developers, designers and system administrators to identify new features
• Follow emerging technologies

Requirements

• Proven work experience as a Back-end developer
• Experience in Node.js language
• Familiar with building REST API
• In-depth understanding of the entire web development process (design, development and deployment)
• Hands on experience with programming languages like Java, Ruby, PHP and Python
• Working knowledge of CMS framework
• Familiarity with front-end languages (e.g. HTML, JavaScript and CSS)
• Excellent analytical and time management skills
• Teamwork skills with a problem-solving attitude

You can apply directly through here -

https://lnkd.in/erjTTJuS

The candidate should have good team player skills and the ability to work hard independently under the least supervision. Should be a problem solver and self-motivated to work in a startup environment. Must have good learning and grasping skills. Keen to learn new things and flexible to work with startup culture.

Responsibilities

• Translate existing designs and wireframes into high-quality code.
• Design, build and maintain high-performance, reusable, and reliable Java code.
• Ensure the best possible performance, quality, and responsiveness of the application.
• Help maintain code quality, organization, and automatization.
• Work in an agile environment with continuous integration and deployment.
• Detail requirements taking inputs from the team and coming up with estimations for planning.
• Collaborate on projects with a closely-knit team.
• Develop and maintain mobile apps using Rest APIs.

Requirements

• Experience- 0-2 years.
• Good aptitude and good attitude.
• Need a hardworking candidate.
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes.
• Strong Knowledge of OOPs.
• Strong Knowledge of Core Java.
• Hands-on experience in Java.
• Familiarity with RESTful APIs to connect Android applications to back-end services.
• Strong knowledge of Android UI design principles, patterns, and best practices.
• Experience with offline storage, Proficient with Multithreading, I/O stream, Collections, etc.
• Ability to design applications around natural user interfaces.
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks.
• Ability to understand business requirements and translate them into technical requirements.
• Familiarity with cloud APIs and push notifications.
• A knack for benchmarking and optimization.
• Understanding of Google's Android design principles and interface guidelines.
• Proficient understanding of code versioning tools, such as GitHub.
• Familiarity with continuous integration.
• A team player, fast learner with good verbal and written communication skills

Preference

• Hands-on experience in Kotlin.

Education

• UG: BCA in Computers, B. Tech/B. E. in Any Specialization.
• PG: Any Postgraduate in Any Specialization.