Customer Support Executive

Key Responsibilities:

• Frontend Development: Build responsive, modern, and engaging user interfaces using React.js, ensuring a seamless user experience across all devices.
• Backend Development: Design and implement RESTful APIs, manage databases, and handle business logic using Node.js and Express.js.
• Database Management: Build and manage MongoDB databases, including schema design, data modeling, and query optimization.
• Cross-functional Collaboration: Work closely with UX/UI designers, product managers, and other developers to deliver high-quality, performant web portals.
• Performance Optimization: Implement best practices for performance tuning, scalability, and reliability across both frontend and backend.
• Code Quality: Write clean, maintainable, and efficient code, adhering to best practices, and conduct code reviews for your peers.
• Testing and Debugging: Write unit and integration tests, and debug issues to ensure stability, security, and quality in production.

Qualifications:

• Proven experience (3+ years) in full-stack web development using the MERN stack (MongoDB, Express.js, React.js, Node.js).
• Strong understanding of HTML5, CSS3, and JavaScript (ES6+), along with modern JavaScript frameworks and libraries.
• Experience with state management in React (e.g., Redux, Context API).
• Solid understanding of RESTful API design, asynchronous programming, and Node.js server-side development.
• Hands-on experience with MongoDB and integrating databases with Node.js.
• Familiarity with modern development tools and workflows such as Git, CI/CD pipelines, and containerization (Docker).
• Strong problem-solving abilities and an eye for detail.
• Ability to work in an agile development environment, with a focus on continuous delivery and iterative improvement.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

Preferred Qualifications:

• Familiarity with additional frontend technologies such as TypeScript, GraphQL, or Next.js.
• Experience with cloud platforms (AWS, Azure, GCP) and serverless architectures.
• Knowledge of performance optimization techniques and scalability best practices.
• Understanding of DevOps processes, containerization, and microservices architecture.

Why Join Us?

• Innovative Projects: Work on cutting-edge, high-impact projects that challenge your technical skills and creativity.
• Collaborative Culture: Join a team of talented professionals who are passionate about technology, learning, and continuous improvement.
• Career Growth: We offer opportunities for mentorship, skill development, and career advancement.
• Flexible Work Environment: Enjoy a healthy work-life balance with options for remote work, flexible hours, and more.

Job Title: Human Resources Manager (only from product-based companies)

Location: New Delhi, We are based out of Research & Innovation Park in IIT Delhi

Job Type: Full-time

Reports to: CEO

Summary: We are seeking an experienced Human Resources Manager to join our team. The ideal candidate will have a minimum of 5 years of experience in recruitment, team management, and employee relations. The Human Resources Manager will be responsible for managing the day-to-day operations of the HR department, developing and implementing HR policies and procedures, and ensuring compliance with all applicable employment laws and regulations.

Key Responsibilities:

Develop and implement HR policies and procedures to ensure compliance with all applicable employment laws and regulations.

Manage the recruitment process, including developing job descriptions, posting job openings, screening resumes, and conducting interviews.

Develop and implement employee training and development programs to ensure that employees have the necessary skills to perform their jobs effectively.

Manage employee relations issues, including grievances, conflicts, and disciplinary actions.

Oversee the performance management process, including setting performance goals and providing feedback and coaching to employees.

Manage the compensation and benefits program, including developing and implementing competitive compensation and benefits packages.

Maintain HR records and ensure that employee files are up-to-date and accurate.

Develop and implement HR metrics to measure the effectiveness of HR programs and initiatives.

Partner with senior leaders to develop and implement HR strategies that support the overall goals of the organization.

Requirements:

Bachelor's degree in Human Resources or related field.

Minimum of 5 years of experience in recruitment, team management, and employee relations.

Strong knowledge of employment laws and regulations.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong problem-solving and decision-making skills.

Ability to handle sensitive and confidential information.

Strong organizational and time management skills.

Experience

-3-6 years of experience in an HR Generalist role in a startup

-Bachelor’s degree (or equivalent) in human resources management or similar field Knowledge of applicant tracking systems

Role and Responsibilities

• Should have worked on end to end talent management - hire to retire model Should be able to take us through the employee lifecycle process
• Should be good at interacting with people and should have done the following: Conduct review and appraisal cycle across teams
• Look after employees' growth who is ready for promotion, who needs to do something different within the organization, who are the high potentials
• How to measure performance
• Benchmarking compensation across companies
• Attrition planning
• Succession planning
• Driving Learning & Development across company
• Ensuring cultural homogeneity
• Employee engagement
•  Performance Management and its process
• Compensation benchmarking

Talent Acquisition

• Coordinate with hiring managers to identify staffing needs and candidate selection criteria
• Source applicants through online channels, such as LinkedIn and other professional networks
• Create job descriptions and interview questions that reflect the requirements for each position
• Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references
• Organize and attend job fairs and recruitment events to build a strong candidate pipeline
• Maintain records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders.

Onboarding & Induction

Should have done the following:

• Plan and execute staff welfare programs.
• Provide a presentation to new joiners about HR policies of the company. Discuss about future planning and expansion of company with employees Organize health awareness programs for employees.
• Take care of maintaining a good relationship between employee and employer

Employee Grievance Handling:

 Should have been involved in the below:

• Prepare and maintain employee retention policy.
• Handle and resolve grievances of employees.
• Resolve problems between employee and employer regarding different issues eg: compensation, processes, policies, etc. Share instances of any difficult issue resolved.

Skills

• Proficiency in documenting processes and keeping up with industry trends.
• Excellent interpersonal and communication skills.
• Exceptional ability to screen candidates, compile shortlists and interview candidates.
• Experience in creating awareness of the company brand and establishing professional relationships with candidates.

Benefits

Too lazy to cook food? Delicious lunch served at office.

ESOPs, based on grade level

Comprehensive Health Insurance plans

PlanetSpark is on the lookout for a Business Development Associate at our Gurgaon office! 🏢

🚀 Join us in the dynamic Ed Tech industry and take charge of inside sales. Check out the key details below:

👩‍💼 Job Title: Business Development Associate

🌍 Location: Gurgaon

🏢 Work Setting: Office-Based (WFO)

🎓 Industry: Ed Tech

📊 Functional Area: Inside Sales

🌞 Shift: Day Shift / Night Shift (optional)

📋 Roles & Responsibilities:

As a Business Development Associate, you will:

1️⃣ Help students choose the perfect learning course from our educational offerings.

2️⃣ Kickstart phone conversations with parents who've experienced demo classes for their kids.

3️⃣ Nurture potential customers and seal the deal within the sales cycle.

4️⃣ Effectively communicate with leads through email and calls.

5️⃣ Keep precise digital records of call information.

6️⃣ Achieve monthly sales targets and meet input metrics.

🎯 Hiring Criteria:

💼 Training Period: 21428 (Stipend)

💰 Salary Range (CTC): 6.6 LPA (4.02 LPA fixed + 2.4 LPA variable)

🗣️ Required Skill: Excellent Communication

🕒 Experience Required: 0-3 Years (Freshers welcome!)

🎓 Minimum Education: Graduation

📆 Graduation Years: 2018-2024 passouts

🚨 Important Criteria:

💼 Willingness to work 5 days a week.

🚀 Thrive in a startup environment with high-intensity learning and rapid growth.

📍 Job Location: Gurugram

Develops a purchasing strategy.

Reviews and processes purchase orders.

Manages other members of the purchasing team.

Maintains records of goods ordered and received.

Negotiates prices and contracts with suppliers.

Builds and maintains relationships with vendors.

Selects prospective vendors and negotiates contracts.

Evaluates vendors based on quality, timeliness, and price.

Schedules deliveries and ensures timely fulfillment of orders.

Researches and evaluates vendors to compare pricing and services.

Coordinates with fellow managers to monitor inventory and determine supply needs.

Ensures quality of procured items and addresses problems when they arise.

Keeps up with trends in procurement.

Travels to vendor locations.

Stays current with purchasing technology trends and oversees purchase and implementation, as necessary.

• Over all 2-4 years’ experience in Inventory Management System and customization with third party systems,
• Atleast 2  years of hands on experience in Cramer 8 or Above version and customisations using Cramer integrations.
• Java/PL SQL Development hands on experience.

Roles and Responsibilities

• PHP and WordPress development, WordPress CMS Installation, theme customizations.
• Handle Team of developers
• Responsible for plugin development, theme integration.
• Responsible for handling a project independently.
• Developing requirements & planning documentation considering the WordPress framework.
• Customizing and publishing content using existing WordPress themes.
• Collaborate with the designing and programming team.
• Communicating with and managing multiple clients.
• Proactively review WordPress components, widgets, and plugins to keep all solutions at the cutting-edge and maintain security.
• Developing, maintaining and optimizing secure, reusable and scalable websites.
• Work closely with Project Managers and other members of the Development Team to develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables.
• Communicate to the Project Manager with efficiency and accuracy of any progress or delays Engage in outside-the-box thinking to provide high value-of-service to the clients.

Ideal skills and experience required

• min. 1-2 years experience in PHP and WordPress development, WordPress CMS Installation, theme customizations.
• Leadership quality to run the tech team on website on WordPress, UIs and technical efficiency towards improving and tracking the faults on daily basis and resolving abilities
• Projection towards campaigns from the technical (website) point of view
• Experience of at least 2 international projects.
• Ability to work in an Agile /SCRUM environment.
• Should have problem-solving, prioritizing tasks, and multi-tasking abilities
• Knowledge of consuming and creating Web Services is a plus.
• Good time-management skills.
• Great interpersonal and communication skills.
• Should possess strong knowledge of SEO, Secure sites, WordPress, Web Design
• Good knowledge of WordPress development and life cycle (theme hierarchy, plugins, etc.
• Strong understanding of PHP back-end development. Experience in front-end technologies like HTML5,CSS3,Bootstrap4,JavaScript,PHP.
• Basic Knowledge of Core PHP, MySQL Database.
• Experience in designing and developing responsive design websites.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers

Our client belongs to a reputed 125-year-old group of businesses in multiple locations with a turnover of $4 billion. It is one of the fastest growing brands in the packaged food category committed to adhering to the highest health and safety standards.

It has a diversified range of products in various categories like dairy and snacks. It is also a supplier to the leading institutional buyers like Mother Dairy, Walmart, Grofers, Spencers, Amazon and Big Basket.

The group has earned the recognition of "A Great Place to Work at" and the “Best Employer” tag as well.

• Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
• Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels
• Working closely with the management to share funnel conversion improvement ideas, feedback & present results
• Driving the sales performance of all the 3rd party e-commerce platforms & market places
• Overseeing or directly managing digital marketing channels across PPC, SEO, display, affiliates and email marketing and social media
• Managing all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting
• Working with developers to improve website performance and overseeing website uploads and landing pages development
• Analysing various data in order to deliver data driven strategies in order to deliver top performance and achieve predesigned KPIs
• Working closely with demand planning and warehousing teams in order to ensure smooth order fulfilment

Desired Candidate Profile

• A degree in Marketing, Business Administration
• Prior experience in a similar role for at least 4 years in performance marketing in consumer products
• A solid understanding of e-commerce frameworks
• A self-starter mentality with the ability to manage multiple projects in a fast-paced working environment
• A high level of attention to detail including proven ability to manage multiple, competing priorities simultaneously
• Excellent communication skills