Customer Support Executive

Why This Role Matters

• We are looking for a Staff Engineer to lead the technical direction and hands-on development of our next-generation, agentic AI-first marketing platforms. This is a high-impact role to architect, build, and ship products that change how marketers interact with data, plan campaigns, and make decisions.

What You'll Do

• Build Gen-AI native products: Architect, build, and ship platforms powered by LLMs, agents, and predictive AI
• Stay hands-on: Design systems, write code, debug, and drive product excellence
• Lead with depth: Mentor a high-caliber team of full stack engineers.
• Speed to market: Rapidly ship and iterate on MVPs to maximize learning and feedback.
• Own the full stack: From backend data pipelines to intuitive UIs—from Airflow to React - from BigQuery to embeddings.
• Scale what works: Ensure scalability, security, and performance in multi-tenant, cloud-native environments (GCP).
• Collaborate deeply: Work closely with product, growth, and leadership to align tech with business priorities.

What You Bring

• 8+ years of experience building and scaling full-stack, data-driven products
• Proficiency in backend (Node.js, Python) and frontend (React), with solid GCP experience
• Strong grasp of data pipelines, analytics, and real-time data processing
• Familiarity with Gen-AI frameworks (LangChain, LlamaIndex, OpenAI APIs, vector databases)
• Proven architectural leadership and technical ownership
• Product mindset with a bias for execution and iteration

Our Tech Stack

• Cloud: Google Cloud Platform
• Backend: Node.js, Python, Airflow
• Data: BigQuery, Cloud SQL
• AI/ML: TensorFlow, OpenAI APIs, custom agents
• Frontend: React.js

What You Get

• Meaningful equity in a high-growth startup
• The chance to build global products from India
• A culture that values clarity, ownership, learning, humility, and candor
• A rare opportunity to build with Gen-AI from the ground up

Who You Are

• You’re initiative-driven, not interruption-driven.
• You code because you love building things that matter.
• You enjoy ambiguity and solve problems from first principles.
• You believe true leadership is contextual, hands-on, and grounded.
• You’re here to build — not just maintain.
• You care deeply about seeing your products empower real users, run reliably at scale, and adapt intelligently with minimal manual effort.
• You know that elegant code is just 30% of the job — the real craft lies in the engineering rigour, edge-case handling, and production resilience that make great products truly dependable.

About Potentiam

Potentiam helps SME companies build world-class offshore teams. Our model is our locations and your dedicated staff under your control. Potentiam have offices in Iasi in Romania, Bangalore and Cape Town, home to large liquid pools of offshore talent working for international companies. Potentiam's management team have had over 15 years' experience in building offshore teams, and have specialist functional expertise to support the transition offshore in technology, finance, operations, engineering, digital marketing, technology and analytics. For decades corporations' scale has enabled them to benefit from the cost and skills advantage of offshore operations. Now SME companies can enjoy a similar benefit through Potentiam without any upfront investment.

Location : Bangalore ( Hybrid)

Key Responsibilities:

• Implement and support Microsoft Dynamics NAV V5 or other versions.
• Deliver expertise in Business Central modules.
• Create and maintain technical design documents.
• Provide consultancy and resolution support on ticket escalations.
• Collaborate with business stakeholders to understand and map business processes.
• Participate in implementation activities and manage RFCs (Request for Changes).
• Support and advise on finance, manufacturing, and warehousing functionalities.
• Engage with users on M365, MS Teams, and SharePoint environments.

Must-Have Skills:

• Proficiency in Microsoft Dynamics NAV V5 or other versions and Business Central modules.
• Experience in Manufacturing/Warehousing domains
• Strong skills in creating Technical Design Documents
• Deep understanding of business processes
• Hands-on with Implementation & RFC handling
• Prior experience in consultancy on ticket escalations
• Familiarity with M365, MS Teams, SharePoint

Good-to-Have Skills:

• Knowledge of Events and Extensions in Dynamics
• Certifications or experience with Power Platform
• Installation and configuration experience
• Exposure to 3rd party products and integration
• Additional experience in Manufacturing/Warehouse operations
• Repeated hands-on usage or support of M365, MS Teams, SharePoint

Benefits and Perks

• Health Insurance
• Referral Bonus
• Performance Bonus
• Flexible Working options

Rejolut is one of the award-winning fastest-growing emerging tech company which is working on leading technology like Blockchain, ML & AI, Complex mobile & web apps, IoT, etc.

The ideal candidate will be responsible for developing a highly scalable and secure code.

Responsibilities:-
- Able to take the Extreme Ownership of modules/product/projects
- Able to learn & implement new technology/framework/library at God Speed
- Able to come with an optimal solution for the business problem
- Can handle calls with the client & customer to know their feedback
- Writing clean code & able to dig into other's code or open-source code.

Desired Candidate Profile:-
- Good problem-solving skills are a must

- Expertise in Node.js development, Javascript (hands-on Experience )
- Exposure to developing APIs with Node JS
- Knowledge of Node.js and frameworks available for it such as Express, sails.js, StrongLoop, etc
- Knowledge of SQL and NoSQL database
- Knowledge of tools like Docker, Git, Postman, JSdocs, etc.
- Basic understanding of front-end technologies, such as HTML5, and CSS3
- Added advantage (Python or Ruby or Golang)
- Self-motivated and able to drive the team
- Good communication and interpersonal skills
- Experience in working in fintech is a plus

 How we are different 
 -We are a young and dynamic team who are obsessed with solving the business problem at scale.   

-We are a technology agnostic company that focuses more on finding the optimal solution to the business problem rather than technology.

 Why join us
 - We provide a huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career.
- We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
- There are two technology Co-founder in the company who are pretty much hands-on and have earlier bult the Consumer application which is downloaded millions of times and are in leadership position in copanies like Samsung, Purplle, Loylty Rewardz.
- Get mentored by the best in the industry
- Flexible working hours
- Perks best in the industry

We are looking to employ a driven and experienced area sales manager to increase sales within an assigned geographical area and guide a team of field sales representatives. The area sales manager's responsibilities include delivering presentations to potential and existing customers, evaluating the performance of the sales team, and preparing concise sales reports

CRM Functional Consultant

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

As a CRM Business Analysis Consultant, you are responsible for identifying, developing, and deploying end-user solutions in Customer Relationship Management (CRM) system. Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements gathering efforts across CRM projects.

Responsibilities:

Translate business requirements into CRM business solutions

Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope

Contribute to requirements management, including approval, communication, traceability, and re-use

Contribute to transfer of functional requirements to development and test team members- Leverage CRM workflow technology to automate business processes

Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements

Stay informed on updates and new releases in CRM technologies

Educates end users on CRM functionality, as needed

Skills:

You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation.  You’re proud of your positive and lasting client relationships and the customizations and strategies you’ve built to tackle their business challenges.

Requirements:

At least 3 years of relevant work experience including CRM

Strong knowledge of CRM Systems and business solution implementation

Demonstrable experience in Business Process Reengineering (BRP)

Strong knowledge of CRM issue diagnosing and troubleshooting

Working with Microsoft Dynamics 365 Customer Engagement as a Functional Consultant

Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries

Experience consulting with external clients on complex projects

Experience working with global teams on CRM technology implementation and maintenance projects

Experience working with offshore teams to facilitate project work

Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

• Design, develop and maintain automation framework, system, and functional test suites and contribute to Database platform development.
• Test the product for performance, resiliency, security, scalability, and reliability.
• Fix defects identified via testing in the Database platform.
• Understand the end-to-end configuration, technical dependencies, code paths, and overall behavioral characteristics of the products you test.
• Analyze and understand existing test coverage and test cases, identifying opportunities for redesign, replacement, reusability, and improvement in efficiency and performance.
• Define and inspire changes to our product with our development engineering team based on feedback from tests and customer issues.
• Develop and contribute to internal and external knowledge bases. Be a champion for our customers.
• Go above and beyond to ensure customers are getting the most out of their investment in the company platform.

You'll need:

• Strong programming skills (C++, Java, Python, and UI automation tools) and experience in developing automation frameworks and testing tools.
• Working knowledge of SQL and/or CQL.
• Professional experience in Databases and/or Distributed Systems.
• Customer Obsession you are passionate about delivering a high-quality product.
• You judge our own success by the success of the team and the happiness of our customers.
• Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback.
• Entrepreneurial spirit and are not afraid to take on new challenges.
• 5+ years of relevant work experience with BS in CS or equivalent technical degree.

Nice to have:

• Experience working in a continuous integration / continuous delivery development environment.
• Have expertise with automation and build tools such as Selenium, JMeter, and Jenkins.
• Thrive on working on open source technologies.

• Experience in implementing DevOps practices and DevOps-tools in areas like CI/CD using Jenkins environment automation, and release automation, virtualization, infra as a code or metrics tracking.
• Hands on experience in DevOps tools configuration in different environments.
• Strong knowledge of working with DevOps design patterns, processes and best practices
• Hand-on experience in Setting up Build pipelines.
• Prior working experience in system administration or architecture in Windows or Linux.
• Must have experience in GIT (BitBucket, GitHub, GitLab)
• Hands-on experience on Jenkins pipeline scripting.
• Hands-on knowledge in one scripting language (Nant, Perl, Python, Shell or PowerShell)
• Configuration level skills in tools like SonarQube (or similar tools) and Artifactory.
• Expertise on Virtual Infrastructure (VMWare or VirtualBox or QEMU or KVM or Vagrant) and environment automation/provisioning using SaltStack/Ansible/Puppet/Chef
• Deploying, automating, maintaining and managing Azure cloud based production systems including monitoring capacity.
• Good to have experience in migrating code repositories from one source control to another.
• Hands-on experience in Docker container and orchestration based deployments like Kubernetes, Service Fabric, Docker swarm.
• Must have good communication skills and problem solving skills