Cutshort logo
hoichoi tv logo
Customer Support Executive
Customer Support Executive
hoichoi tv's logo

Customer Support Executive

Recha Paliwal's profile picture
Posted by Recha Paliwal
1 - 6 yrs
₹2L - ₹3.6L / yr
Kolkata
Skills
Customer Support
Customer Service
Customer Retention

About hoichoi:

hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.

Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.

As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.

 

Overview:

Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.

Job Role:

·        Answer user communication/queries via emails, live chats and calls

·        Ensure minimum turnaround time for resolving user queries & complaints

·        Deliver best in class service in the friendliest and timely manner

·        Suggest process & product improvements based on user feedback

·        Assist the team in reporting & analysis

 

Qualifications:

·        2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

·        Excellent proficiency in Bengali, English & Hindi

·        Critical thinking and problem-solving skills

·        An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About hoichoi tv

Founded :
2017
Type :
Product
Size :
20-100
Stage :
Profitable

About

Watch your favourite Bengali movies and exclusive Original Web Series on the biggest Bengali entertainment platform, Hoichoi. Subscribe today for the best in Bengali entertainment.
Read more

Connect with the team

Profile picture
Recha Paliwal

Company social profiles

linkedin

Similar jobs

Deqode
at Deqode
1 recruiter
Apoorva Jain
Posted by Apoorva Jain
Bengaluru (Bangalore)
4.9 - 8 yrs
₹5L - ₹19L / yr
MERN Stack
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconHTML/CSS

About the Role:

We are looking for an experienced Senior MERN Stack Developer to join our growing engineering team. You will be responsible for designing, developing, and maintaining high-performance web applications using the MongoDB, Express.js, React.js, and Node.js technology stack. You should be passionate about writing clean, scalable code and mentoring junior developers.

Key Responsibilities:

  • Design and implement scalable, secure, and maintainable full-stack web applications using the MERN stack.
  • Develop RESTful APIs and integrate third-party services and databases.
  • Write reusable, testable, and efficient code.
  • Optimize applications for maximum speed and scalability.
  • Lead code reviews and enforce best practices in design and development.
  • Collaborate with UI/UX designers, product managers, and other stakeholders to understand business requirements.
  • Ensure cross-platform optimization and responsiveness of applications.
  • Mentor and guide junior developers, fostering a culture of continuous learning.
  • Troubleshoot and debug production issues.
  • Maintain documentation of software functionality and technical decisions.

Required Skills:

  • Strong proficiency in JavaScript (ES6+), HTML5, CSS3.
  • Deep understanding of React.js and state management libraries like Redux or Context API.
  • Hands-on experience with Node.js and Express.js.
  • Strong knowledge of MongoDB and Mongoose ORM.
  • Experience in building and consuming RESTful APIs.
  • Familiarity with Git, CI/CD pipelines, Docker, and Cloud Platforms (AWS/GCP/Azure).
  • Good understanding of microservices, authentication mechanisms (OAuth, JWT), and role-based access control.
  • Experience with unit testing and testing frameworks like Jest, Mocha, or Cypress.
  • Strong problem-solving and analytical skills.
  • Excellent communication and collaboration abilities.

Preferred Qualifications:

  • Bachelor’s/Master’s degree in Computer Science or related field.
  • Experience with GraphQL or WebSockets.
  • Exposure to DevOps practices and tools (e.g., Jenkins, Kubernetes).
  • Previous experience in Agile/Scrum environments.

What We Offer:

  • Competitive salary and performance-based bonuses
  • Flexible working hours and remote work options
  • Opportunities for upskilling and certifications
  • Collaborative and inclusive team culture
  • Health insurance and wellness benefits


Read more
Wisemonk
Noida
1 - 4 yrs
₹5L - ₹15L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
skill iconMongoDB
+2 more
  • Efficiently realize the UI/UX needs and deliver excellent front-end features.
  • Maintain quality of our SAAS platform and ensure responsiveness of applications/cloud-run services.
  • Collaborate with the rest of the teams to design and launch additional/new features and services.
  • Develop and maintain the source codes.
  • Optimize and stabilize the overall service architecture (front) from both engineering and commercial point of view.
 

Requirements

  • Should be highly skilled in the MERN (MongoDB, Express, React, Node)stack.
  • Should have knowledge of different React Hooks, and should be able to develop custom hooks.
  • Should have an understanding of making good-looking plots, an understanding of D3.js is preferred.
Read more
Aquil Softwares
at Aquil Softwares
1 recruiter
Shirish Shinde
Posted by Shirish Shinde
Nashik
1 - 3 yrs
₹1L - ₹2L / yr
skill iconPHP
skill iconJavascript
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
+4 more
need fullstack developer.
Experienced in Angular js, PHP 
Need fulltime developer.
work from office 
..........................
Read more
CEDCOSS Technologies Private Limited
Lucknow
0 - 3 yrs
₹1L - ₹3L / yr
Content Writing
Creative Writing
Blogging

Writing blogs, articles and press releases by co-ordinating directly with the Technical/SEO team.


2) Writing / Proof-reading corporate website content for US and UK based clients.


3) Preparing documentation, user manual and technical documentation for several IT projects related to Magento,WordPress,WooCommerce,Shopify etc.


4) Preparing Content for Social Media Promotion.

Read more
AB InBev India & South East Asia
Bengaluru (Bangalore)
8 - 10 yrs
₹11L - ₹15L / yr
CISA
CIA
Risk Management
Compliance
Risk assessment
+5 more
  • 8-10 years of experience into IT SOX, IT Audits, ITGC testing
  • Tech, M.Tech, BE, MBA or similar qualification.
  • CISA (Certified Information Systems Auditor), Certified Internal Auditor (CIA), Certified Risk and Information Systems Control (CRISC), or similar professional certification preferred.
  • Firm understanding of information technology, including IT process, IT general controls, as well as COSO and COBIT frameworks.
  • Good technical knowledge of Application security and Access Management
  • Hands-on experience on Excel, PowerPoint, PowerBI, etc.
Read more
Esper
at Esper
1 recruiter
Sony Simon
Posted by Sony Simon
Bengaluru (Bangalore)
2 - 4 yrs
₹10L - ₹15L / yr
skill iconGo Programming (Golang)
skill iconJava
skill iconPython
skill iconPostgreSQL
kafka
+3 more
Esper is an inventive startup, and the industry’s first DevOps SaaS platform designed to provide a simple, safe and secure way for engineering and DevOps teams to release applications and manage smart Android devices in production. We’re on a mission to let software teams ship without worrying about hardware. Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. Backed by Madrona Ventures, Esper.io has rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, and healthcare.

Esper is looking for a software engineer to transform the customer experience
for developers and engineering teams using the platform of services to deploy
and build out their device fleets. You and your team will own services that will
enable customers to develop and customize their development process, along
with easing their use of Continuous Integration techniques for their software. We
need a leader that is experienced in delivering scalable multi-region fault tolerant
systems, is passionate about the developer tools space, is excited to have
software developers as their customers, and is obsessed about creating
compelling customer experiences.

In this role you will contribute to a critical and highly-visible function within the
Esper business. You will be given the opportunity to autonomously deliver the
technical direction of the service, and the feature roadmap. You will work with
extraordinary talent and have the opportunity to hire and shape the team to best
execute on the product. If you’re excited to have a large impact on Esper and the
device industry, you’ll find this role to be engaging, challenging, and full of
opportunities to learn and grow.

Key Responsibilities

Help drive business decisions with your technical input
Design, implement, test, deploy and maintain innovative software
solutions to transform service performance, durability, cost, and
security.
Use software engineering best practices to ensure a high standard of
quality for all of the team deliverables
Write high quality distributed system software
Work in an agile, startup-like development environment, where you are always working on the most important stuff.

Basic Qualifications

2 -4 years of professional software development experience
You’ve designed, built, scaled and maintained production services, and know how to compose a service oriented architecture.
Degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field.
You write high quality, well tested code to meet the needs of your customers
You are comfortable with programming languages like Go, Python, Java
You’ve good understanding of databases system like Postgres. Extensive Knowledge about Postgres is a big plus.
You’ve have worked with Docker, Kubernetes and have fundamental understanding of distributed systems like Kafka, Elasticsearch

Preferred Qualifications

Experience taking a lead role developing complex software systems that have successfully been delivered to customers.
Experience in communicating with users, other technical teams and senior management to collect requirements, describe software product features, technical designs and product strategy.
Knowledge of professional software engineering practices & best practices for full software development life cycle, including coding standards, code reviews, source control management, continuous deployments, testing and operations
Demonstrated ability to mentor junior software engineers in all aspects of their engineering skill-sets.

What we think makes us special

Esper is a fast-growing, well-funded company where everyone matters and you can see your impact daily. We trust our teammates and offer intense ownership and therefore accountability. We’re inventing the future and building something special. The team really enjoys what we do and cares about your input. We don’t hire just to fill a spot, we want you to make a difference.

As you help us build this special company, Esper will take care of you. We offer flexible vacation, regular hack-days, competitive pay and benefits, and room for advancement. We hire capable veterans so we avoid the drama and trust in each other’s work. Our worldwide footprint mixes different cultures for a unique experience. We also like to have fun because we play just as hard as we work.
Read more
PayU
at PayU
1 video
6 recruiters
Md Amim
Posted by Md Amim
Remote only
4 - 9 yrs
₹10L - ₹30L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
Spring
+9 more

Hello,

 

My name is Amim and I'm a part of the Talent Acquisition team in PayU India!

Were looking for a seasoned Backend engineers who would work on cutting edge technologies to solve complex problems in FinTech world. We are currently looking for bright and talented backend engineers, who can bring new ideas to the table and contribute to our strategy in a big way.

If you like to solve complex problems and challenges, that too in a fast-moving and dynamic environment, this is great opportunity for you.

 

Who were looking for

Position :      Senior Software Engineer / Lead Software Engineer

Experience : 4 yrs - 9 yrs

Job Location: Bangalore / Gurgaon / Pune(Currently WFH)

Key Skills :  Object Oriented Programming ( Java / Go Lang), Problem Solving, Data Structures Algorithms, System Design Microservices / Spring Boot, Distributed Systems, AWS, Cloud, Scalability, Web Security, Kafka, Elasticsearch, Mo SQL / MongoDB / MySQL etc.  

Desired Profile

B.E / B. Tech / M. Tech in computer science or equivalent with excellent academic record.

Experience in any language like Java / GoLang / Core Java / Scala / RoR and object oriented design.

You will be Translating high level business problems into scalable design and code.

Very strong in Data Structures and Algorithms with excellent programming skills

Have experience in building and maintaining large scale web applications in service oriented architecture.

Passion for adopting new technologies at rapid pace and working in a highly agile environment


What we offer

A positive, get-things-done workplace

A dynamic, constantly evolving space (change is par for the course important you are comfortable with this)

An inclusive environment that ensures we listen to a diverse range of voices when making decisions.

Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale

Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)

 

 About us

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at http://www.payu.com">www.payu.com

Our Commitment to Building A Diverse and Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.

 

If you are interested, please share your resume on md.amim at payu.in

 

Read more
Siyana Info Solutions
at Siyana Info Solutions
1 recruiter
Agency job
via Oceanworld by Chandan J
Ahmedabad
8 - 10 yrs
₹10L - ₹20L / yr
skill icon.NET
Angular
skill iconJavascript
skill iconAngular (2+)
  • 7+ Year of experience with Dot Net Technology with MVC Framework: Angular must require. 
  • Mock-ups and designs into pages complete with CSS, HTML, and Angular Writing tested, idiomatic, asynchronous and documented Angular, HTML and CSS. 
  • Aware of new features in Angular 7,8,9 
  • Ability to develop UIT from wireframes & prototypes 
  • Write modular, secure, and well-tested front-end code cooperating with the back- end developer in the process of building the Restful API, Develop User interfaces for Modern Rich Internet Applications with the latest Front-End Technologies. 
  • Experience Design overall architecture of the web application Proficient understanding of web trends and technologies like HTML5, CSS3, JavaScript, object-oriented JavaScript, jQuery and Responsive design. 
  • Must have experience of working on enterprise single page application can write client-side code for web-based applications, create fast, easy-to-use, high volume production applications, and develop prototypes quickly. Extensive experience of JavaScript, Angular, React and Node.js 

Must to have skills: 

  • Angular with updated version, Dot Net, C# and above, HTML 5, CSS 3, Bootstrap, jQuery, Typescript, MVC 5, Web API 2.x, Entity Framework, SQL Server 2012, Store Procedures, Triggers. 

Good to have skills: 

  • Dot Net + Angular

 

Read more
Qoaching
at Qoaching
1 recruiter
Vishal Nigam
Posted by Vishal Nigam
Remote, NCR (Delhi | Gurgaon | Noida)
3 - 10 yrs
₹2.4L - ₹3L / yr
Operations
Logistics
Fulfillment
Business Analysis
Sales Operations
+4 more

We are looking for an experienced Chief Operating Officer or COO to oversee our organization’s ongoing operations and procedures. You will be the company’s second-in-command and responsible for the efficiency of business.

The COO role is a key member of the senior management team, reporting only to the Chief Executive Officer (CEO). You’ll have to maintain control of diverse business operations, so we expect you to be an experienced and efficient leader. If you also have excellent people skills, business acumen and exemplary work ethics, we’d like to meet you.

The goal of the COO position is to secure the functionality of business to drive extensive and sustainable growth.

 

Responsibilities

  • Design and implement business strategies, plans and procedures
  • Set comprehensive goals for performance and growth
  • Establish policies that promote company culture and vision
  • Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)
  • Lead employees to encourage maximum performance and dedication
  • Evaluate performance by analyzing and interpreting data and metrics
  • Write and submit reports to the CEO in all matters of importance
  • Assist CEO in fundraising ventures
  • Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
  • Manage relationships with partners/vendors
 

Requirements

  • Proven experience as Chief Operating Office or relevant role
  • Understanding of business functions such as HR, Finance, marketing etc.
  • Demonstrable competency in strategic planning and business development
  • Experience in fundraising will be a plus
  • Working knowledge of data analysis and performance/operation metrics
  • Working knowledge of IT/Business infrastructure and MS Office
  • Outstanding organizational and leadership abilities
  • Excellent interpersonal and public speaking skills
  • Aptitude in decision-making and problem-solving
  • BSc/BA in Business Administration or relevant field; MSc/MBA is a plus
Read more
InteliTix Solutions Private Limited
Satish Salivati
Posted by Satish Salivati
Chennai
3 - 5 yrs
₹3L - ₹6L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconJavascript
skill iconMongoDB
skill iconAngular (2+)
+2 more

Job brief

We are looking for a full stack developer to produce scalable software solutions. You’ll be part of a team that’s responsible for the full software development life cycle, from conception to deployment.

As a full stack developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities

  • Work with development teams and product managers to ideate software solutions
  • Design client-side and server-side architecture
  • Build the front-end of applications through appealing visual design
  • Develop and manage well-functioning databases and applications
  • Write effective APIs
  • Test software to ensure responsiveness and efficiency
  • Troubleshoot, debug and upgrade software
  • Create security and data protection settings
  • Build features and applications with a mobile responsive design
  • Write technical documentation
  • Work with data scientists and analysts to improve software

Requirements

  • 3+ years of experience as a full stack developer
  • Experience developing desktop and mobile applications
  • Familiarity with common stacks
  • Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
  • Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
  • Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
  • Good communication
  • Attention to detail
  • Enthusiasm and aptitude to learn new technologies
  • Team player
  • Degree in Computer Science
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos