About hoichoi:
hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.
Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.
As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.
Overview:
Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.
This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.
Job Role:
· Answer user communication/queries via emails, live chats and calls
· Ensure minimum turnaround time for resolving user queries & complaints
· Deliver best in class service in the friendliest and timely manner
· Suggest process & product improvements based on user feedback
· Assist the team in reporting & analysis
Qualifications:
· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background
· Excellent proficiency in Bengali, English & Hindi
· Critical thinking and problem-solving skills
· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.
Strong knowledge of PHP web frameworks laravel
Deep-Rooted.Co is on a mission to get Fresh, Clean, Community (Local farmer) produce from harvest to reach your home with a promise of quality first! Our values are rooted in trust, convenience, and dependability, with a bunch of learning & fun thrown in.
Founded out of Bangalore by Arvind, Avinash, Guru and Santosh, with the support of our Investors Accel, Omnivore & Mayfield, we raised $7.5 million in Seed, Series A and Debt funding till date from investors include ACCEL, Omnivore, Mayfield among others. Our brand Deep-Rooted.Co which was launched in August 2020 was the first of its kind as India’s Fruits & Vegetables (F&V) which is present in Bangalore & Hyderabad and on a journey of expansion to newer cities which will be managed seamlessly through Tech platform that has been designed and built to transform the Agri-Tech sector.
Deep-Rooted.Co is committed to building a diverse and inclusive workplace and is an equal-opportunity employer.
How is this possible? It’s because we work with smart people. We are looking for Engineers in Bangalore to work with thehttps://www.linkedin.com/in/gururajsrao/"> Product Leader (Founder) andhttps://www.linkedin.com/in/sriki77/"> CTO and this is a meaningful project for us and we are sure you will love the project as it touches everyday life and is fun. This will be a virtual consultation.
We want to start the conversation about the project we have for you, but before that, we want to connect with you to know what’s on your mind. Do drop a note sharing your mobile number and letting us know when we can catch up.
Purpose of the role:
* As a startup we have data distributed all across various sources like Excel, Google Sheets, Databases etc. We need swift decision making based a on a lot of data that exists as we grow. You help us bring together all this data and put it in a data model that can be used in business decision making. * Handle nuances of Excel and Google Sheets API. * Pull data in and manage it growth, freshness and correctness. * Transform data in a format that aids easy decision-making for Product, Marketing and Business Heads. * Understand the business problem, solve the same using the technology and take it to production - no hand offs - full path to production is yours.
Technical expertise:
* Good Knowledge And Experience with Programming languages - Java, SQL,Python. * Good Knowledge of Data Warehousing, Data Architecture. * Experience with Data Transformations and ETL; * Experience with API tools and more closed systems like Excel, Google Sheets etc. * Experience AWS Cloud Platform and Lambda * Experience with distributed data processing tools. * Experiences with container-based deployments on cloud.
Skills:
Java, SQL, Python, Data Build Tool, Lambda, HTTP, Rest API, Extract Transform Load.
Requirements:
8+ years of experience in IT industry as Technical Architect
Experience in architecting large scale, cloud native applications
Experience in architecting marketplace (ecommerce or fintech) or similar web applications
Familiarity with NFT and Blockchain technologies
Experience in MERN stack based product development
Experience in AWS cloud based development and CI/CD environment
Certification in AWS Solution Architect or Professional is preferred
Experience in handling customer queries and demonstrating product capabilities
Experience in Agile / SCRUM development process
Excellent communication and teamwork skills
Responsibilities:
Design and maintain scalable, reliable, secure and cost-optimized Architecture of our SaaS product in AWS
Develop product roadmap and prioritize user stories
Provide technical leadership to the development team
Review design and code according to standards and ensure quality
Design product API
Co-ordinate customer interactions and team interactions
Flux Auto builds autonomous vehicle technology for commercial and industrial applications.
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Requirements:
Good to Have: