Cutshort logo
hoichoi tv logo
Customer Support Executive
Customer Support Executive
hoichoi tv's logo

Customer Support Executive

Recha Paliwal's profile picture
Posted by Recha Paliwal
1 - 6 yrs
₹2L - ₹3.6L / yr
Kolkata
Skills
Customer Support
Customer Service
Customer Retention

About hoichoi:

hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.

Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.

As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.

 

Overview:

Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.

Job Role:

·        Answer user communication/queries via emails, live chats and calls

·        Ensure minimum turnaround time for resolving user queries & complaints

·        Deliver best in class service in the friendliest and timely manner

·        Suggest process & product improvements based on user feedback

·        Assist the team in reporting & analysis

 

Qualifications:

·        2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

·        Excellent proficiency in Bengali, English & Hindi

·        Critical thinking and problem-solving skills

·        An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About hoichoi tv

Founded :
2017
Type :
Product
Size :
20-100
Stage :
Profitable

About

Watch your favourite Bengali movies and exclusive Original Web Series on the biggest Bengali entertainment platform, Hoichoi. Subscribe today for the best in Bengali entertainment.
Read more

Connect with the team

Profile picture
Recha Paliwal

Company social profiles

linkedin

Similar jobs

Deqode
at Deqode
1 recruiter
Alisha Das
Posted by Alisha Das
Bengaluru (Bangalore), Hyderabad, Delhi, Gurugram, Noida, Ghaziabad, Faridabad
5 - 7 yrs
₹10L - ₹25L / yr
Microsoft Windows Azure
Data engineering
skill iconPython
Apache Kafka

Role Overview:

We are seeking a Senior Software Engineer (SSE) with strong expertise in Kafka, Python, and Azure Databricks to lead and contribute to our healthcare data engineering initiatives. This role is pivotal in building scalable, real-time data pipelines and processing large-scale healthcare datasets in a secure and compliant cloud environment.

The ideal candidate will have a solid background in real-time streaming, big data processing, and cloud platforms, along with strong leadership and stakeholder engagement capabilities.

Key Responsibilities:

  • Design and develop scalable real-time data streaming solutions using Apache Kafka and Python.
  • Architect and implement ETL/ELT pipelines using Azure Databricks for both structured and unstructured healthcare data.
  • Optimize and maintain Kafka applications, Python scripts, and Databricks workflows to ensure performance and reliability.
  • Ensure data integrity, security, and compliance with healthcare standards such as HIPAA and HITRUST.
  • Collaborate with data scientists, analysts, and business stakeholders to gather requirements and translate them into robust data solutions.
  • Mentor junior engineers, perform code reviews, and promote engineering best practices.
  • Stay current with evolving technologies in cloud, big data, and healthcare data standards.
  • Contribute to the development of CI/CD pipelines and containerized environments (Docker, Kubernetes).

Required Skills & Qualifications:

  • 4+ years of hands-on experience in data engineering roles.
  • Strong proficiency in Kafka (including Kafka Streams, Kafka Connect, Schema Registry).
  • Proficient in Python for data processing and automation.
  • Experience with Azure Databricks (or readiness to ramp up quickly).
  • Solid understanding of cloud platforms, with a preference for Azure (AWS/GCP is a plus).
  • Strong knowledge of SQL and NoSQL databases; data modeling for large-scale systems.
  • Familiarity with containerization tools like Docker and orchestration using Kubernetes.
  • Exposure to CI/CD pipelines for data applications.
  • Prior experience with healthcare datasets (EHR, HL7, FHIR, claims data) is highly desirable.
  • Excellent problem-solving abilities and a proactive mindset.
  • Strong communication and interpersonal skills to work in cross-functional teams.


Read more
SmartCoin
at SmartCoin
1 recruiter
Suchoritha Chatterjee
Posted by Suchoritha Chatterjee
Bengaluru (Bangalore)
6 - 16 yrs
₹20L - ₹80L / yr
Risk Management
Risk management framework
Policy analysis
Risk analysis
Risk assessment
+5 more

Overview:

 

The Risk Manager will oversee the organization's risk management program, assessing and identifying risks that could impede the reputation, safety, security, or financial success of the organization.

 

Key Responsibilities:

 

  1. Designing and managing the consumers' credit portfolio and risk within the desired target
  2. Driving new experiments with deeper cust understanding and segmentation 
  3. Leverage traditional and alternate data to create risk policies and ensure effective implementation 
  4. Continuously plans, monitors, and reviews risk management and perform regular checking and/or surveillance to ensure that risk treatment is effective
  5. Establish, implement and manage risk policy and control frameworks, ensuring that minimum standards, ownership and operation are documented and communicated across the Group
  6. Manage a governance structure to monitor, challenge and test business compliance with risk policies and control frameworks
  7. Develop, lead and maintain a center of expertise within 1st line risk management
  8. Maintain comprehensive credit policy inventory and facilitate timely periodic review/approval of credit policies
  9. Monitor and communicate new regulatory issues/guidance impacting credit policy, analyze the impact, interpret and implement into policy

 

 

Education and Experience:

  1. Bachelor's degree in Risk Management, Finance, or related field required.
  2. At least 7+ of related experience is preferred.
  3. Strong knowledge and experience in risk management and policy 
  4. Excellent verbal and written communication skills.
  5. Excellent mathematical and critical thinking skills.
  6. Excellent analytical and problem-solving skills.
  7. Excellent organizational skills and attention to detail.
  8. Strong supervisory and leadership skills
Read more
EyeT Innovations Software Solutions Pvt Ltd
Kochi (Cochin)
1 - 2 yrs
₹2L - ₹3L / yr
Communication Skills
Lead Generation
Effective communication

Job Description - Online Bidder

Roles & Responsibilities:

  1. ·Manage company’s various online bidding profiles
  2. ·Identifying quality lead and bringing up the projects for the company
  3. ·Bidding on various portals like PPH/ GURU/ UPWORK / Freelancer and other relevant online platforms
  4. · Handle the initial discussions and collect the strategic information about the prospects
  5. ·Understand complex project requirements and prepare proposal /bid to generate leads
  6. ·Continue prospect engagement and account management throughout the sales cycle until closure.
  7. ·Independently collaborate with the technical team for presentation with prospects.
  8. · Scout for new bidding platforms and websites to catch out the opportunities.
  9. Skill & Experience Required
  10. ·       Excellent verbal and written communication skills, capable of converting the prospect with good linguistic ability.
  11. ·       Must have 1-3 years of experience in Web Development & Mobile Apps project acquisition and closure through the online bidding platforms.
  12. ·       Experience with lead generation and prospect management via various online bidding platforms.
  13. ·       Must have sound technical knowledge of advanced Web and Mobile technologies trending today.
  14. ·       Lead generation through LinkedIn, database, and other social networks would be an added value.
  15. ·       Ability to handle the sales independently or as part of a team.
  16. Education: Degree/ any diploma

Experience: 1- 3 years

Salary: negotiable

 

.

Read more
Leading D2C feminine hygiene brand
Leading D2C feminine hygiene brand
Agency job
via Unnati by Astha Bharadwaj
Gurugram
4 - 6 yrs
₹15L - ₹30L / yr
Product Management
Product Manager

Our client is a unique personal hygiene brand that has been listed as one of the top 10 startups in 2020 by LinkedIn. The husband-wife founders of the company started the journey of setting up the brand out of a very personal challenge of threatening infections every time one visits a public washroom. Founded in 2013, the company launched a toilet seat sanitiser spray for women that helped sanitize and deodorize toilet seats in public restrooms in just 5 seconds. This product, being travel friendly, saved millions of women from the risk of contracting UTI and soon became the world’s highest-selling product in the category. Apart from the flagship product, this D2C company offers eco-friendly sanitary pads, organic cotton tampons, menstrual cups, toilet papers, anti-pollution dust masks, among others.


Their products are currently available in around 100 cities of India and exported to about 10 countries. This personal hygiene and wellness brand has been awarded as Amazon's SMB Brand of the Year 2020.


As a Product Manager, you will be responsible for both product planning and product marketing of the website.

What you will do:

  • Building the online presence while maintaining efficiency and ROI
  • Using data supported marketing to identify trends and key opportunities for innovation across buyer's journey
  • Possessing project management skills to liaise with Shopify developers, and other relevant third parties
  • Establishing and tracking, keeping a dashboard of key financials that the team need on a daily/ weekly/ monthly basis and ensuring these are kept up to date by you
  • Identifying key user behavior trends while simultaneously adjusting and refining website keeping it up to date

 


Candidate Profile:

What you need to have:

  • Graduate/ PG from Tier-1 colleges (preferably MBA in Sales and Marketing) 
  • Minimum 3 years of experience in E– Commerce Marketing
  • Deep understanding of Product Manager for a D2C or at an ecommerce marketplace
  • Ability to structure and process qualitative or quantitative data and draw conclusions from it
  • A probing mind    
 
Read more
infoline LLC
at infoline LLC
1 recruiter
PS International Infoservices
Posted by PS International Infoservices
Hyderabad
5 - 7 yrs
₹10L - ₹15L / yr
IT project management
Stakeholder management
Budget management
Resource management
Project estimation

The Role

 

The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.

 

How You Will Make an Impact:

  • Understand how the product works and how it is used by customers.
  • Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
  • Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
  • Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
  • Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
  • Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
  • Assess project issues and identify solutions to meet productivity, quality, and customer goals.
  • Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
  • Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
  • Should be able to drive initiatives for productivity and ticket resolution quality improvement.
  • Work on providing innovative ideas to improve ticket closure quality.
  • Should suggest functionality in the platform to provide ways to improve turn around time for tickets
  • Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
  • Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
  • Should suggest better implementation for product based on usage on Production
  • Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
  • Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
  • Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
  • Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
  • Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
  • Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
  • Ensure successful transition from SE, have regular connection with customers team management and attrition management.

 

People Management & Recruitment:

  • Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
  • Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
  • Should engage the team with team building and motivational activities.

 

What You Bring to the Team:

  • 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
  • Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
  • Demonstrated understanding of Project Management processes, strategies and methods
  • Experience mentoring, coaching and developing rising talent in the technology department
  • Excellent time management and organisational skills and experience establishing guidelines in these areas for others
  • Strong sense of personal accountability regarding decision-making and supervising department teams
  • Experience working in a high-level collaborative environment and promoting a teamwork mentality 
  • Managerial experience applying analytical thinking and problem-solving skills
  • Ability to predict challenges and seek to proactively head-off obstacles 
  • SCRUM, APM and other agile certificates will be nice to have

 

Technical Ability:

  • Should have experience in transitioning projects (Development and Maintenance).
  • Past experience in Building and Managing high-performance teams.
  • Exposure to the SAP Platform
  • Strong Working Experience in JIRA
  • Should have prior development background along with current support role.
  • Strong and proven background with experience in Troubleshooting on the Mobile platform
  • Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
  • Strong orientation towards Technical and functional aspects of the product.
  • Strong influencing skills and ability to prioritize the backlog.
  • Understanding of customer support processes and tools.
Read more
company logo
Agency job
via CETPA InfoTech by Jasvinder Singh
Noida
0 - 6 yrs
₹2L - ₹15L / yr
skill iconJava
skill iconJavascript
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
+8 more

Job Description

Education Qualifications:

  • B-Tech / B.E. from a reputed college / university

Competencies:

  • Strong problem solving and analytical skills
  • Good knowledge of Core Java, JSP and Servlet
  • Fluency in programming constructs
  • Good expertise in working with databases and Query language.
  • Mature, thoughtful, and a natural fit for a collaborative, team-oriented culture
  • Hard-working and eager to learn in a fast-paced, innovative environment
  • Spring Boot & Microservices architecture
  • Strong foundation and expert knowledge in the area of Core Java and J2EE standards.
  • Sprint IOC & Spring MVC

Preferred Skills (good to have):

  • Experience with all levels of operation available to the front-end, such as from creating XHRs in vanilla JS to using a custom wrapper around $resource
  • Proficiency with JavaScript and HTML5
  • Creating custom, general use modules and components which extend the elements and modules of core AngularJS
  • Experience in using build tools like Maven
  • Knowledge of AngularJS practices and commonly used modules based on extensive work experience
  • Creating configuration, build, and test scripts for continuous integration environments.
Read more
TekTree
at TekTree
2 recruiters
Ramya Chowdary
Posted by Ramya Chowdary
Hyderabad
4 - 10 yrs
₹3L - ₹10L / yr
Recruitment
IT Recruitment
IT recruiter
Technical recruiter
OPT Recruitment
+3 more
  • Proven experience of Talent Acquisition especially in OPT Recruiting
  • Must be able to improve the student networking and help the students understand about the training and placement program.
  • Should have proper understanding of visa status like F1, CPT, OPT, H4 EAD, H1B and GC etc.
  • Good understanding and ability to pool student contacts through USA Job Portals and social networking.
  • Knowledge using any ATS-Applicant Tracking System. Well-Versed with USA Geography Act as a liaison between candidate and management.
  • Understanding of Niche IT skills in market and must be able to educate students.
  • Excellent communication skills, time management skills and negotiation skills
Read more
Synergy Telematics Pvt Ltd
PAYAL SHARMA
Posted by PAYAL SHARMA
Remote, Noida, NCR (Delhi | Gurgaon | Noida)
3 - 5 yrs
₹4L - ₹6L / yr
skill iconPHP
MySQL
Description Firm knowledge of PHP, MySql, Javascript, Html, CSS. Fair understanding of Bootstraps. Strong problem solving and analysis ability. Good communication skills, able to approach task analytically.
Read more
Pixelrush Digital
at Pixelrush Digital
2 recruiters
Atul Soni
Posted by Atul Soni
NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹3L - ₹5L / yr
Graphic Designing
Adobe Photoshop
User Experience (UX) Design
skill iconHTML/CSS
skill iconAdobe Illustrator

JD as below:

 

  1. Hands on working knowledge of Adobe Photoshop, Adobe Illustrator.
  2. Should be really agile on Adobe photoshop.
  3. Ability to understand advertising and website / app design briefs and visualize the graphic look and feel.
  4. Good aesthetic understanding in terms of colors and fonts usage.
  5. Should have worked in a digital advertising / website development firm before.
  6. A brief understanding of print and OOH creatives is a plus.
  7. Knowledge of HTML5 coding also a plus.
  8. Should be a patient listener and a team player.
  9. Should have the attitude of working on short notices and off timings.
Read more
TechStar Group
at TechStar Group
2 recruiters
nagamani gattu
Posted by nagamani gattu
Hyderabad, Chennai
3 - 12 yrs
₹9L - ₹20L / yr
Guidewire
skill iconJava
Policy Center
Billing Center
Looking for Guidewire Developer with experience in Policy Center,Claim center and Billing Center.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos