Customer Support Executive

Role Overview:

We are seeking a Senior Software Engineer (SSE) with strong expertise in Kafka, Python, and Azure Databricks to lead and contribute to our healthcare data engineering initiatives. This role is pivotal in building scalable, real-time data pipelines and processing large-scale healthcare datasets in a secure and compliant cloud environment.

The ideal candidate will have a solid background in real-time streaming, big data processing, and cloud platforms, along with strong leadership and stakeholder engagement capabilities.

Key Responsibilities:

• Design and develop scalable real-time data streaming solutions using Apache Kafka and Python.
• Architect and implement ETL/ELT pipelines using Azure Databricks for both structured and unstructured healthcare data.
• Optimize and maintain Kafka applications, Python scripts, and Databricks workflows to ensure performance and reliability.
• Ensure data integrity, security, and compliance with healthcare standards such as HIPAA and HITRUST.
• Collaborate with data scientists, analysts, and business stakeholders to gather requirements and translate them into robust data solutions.
• Mentor junior engineers, perform code reviews, and promote engineering best practices.
• Stay current with evolving technologies in cloud, big data, and healthcare data standards.
• Contribute to the development of CI/CD pipelines and containerized environments (Docker, Kubernetes).

Required Skills & Qualifications:

• 4+ years of hands-on experience in data engineering roles.
• Strong proficiency in Kafka (including Kafka Streams, Kafka Connect, Schema Registry).
• Proficient in Python for data processing and automation.
• Experience with Azure Databricks (or readiness to ramp up quickly).
• Solid understanding of cloud platforms, with a preference for Azure (AWS/GCP is a plus).
• Strong knowledge of SQL and NoSQL databases; data modeling for large-scale systems.
• Familiarity with containerization tools like Docker and orchestration using Kubernetes.
• Exposure to CI/CD pipelines for data applications.
• Prior experience with healthcare datasets (EHR, HL7, FHIR, claims data) is highly desirable.
• Excellent problem-solving abilities and a proactive mindset.
• Strong communication and interpersonal skills to work in cross-functional teams.

Overview:

The Risk Manager will oversee the organization's risk management program, assessing and identifying risks that could impede the reputation, safety, security, or financial success of the organization.

Key Responsibilities:

1. Designing and managing the consumers' credit portfolio and risk within the desired target
2. Driving new experiments with deeper cust understanding and segmentation 
3. Leverage traditional and alternate data to create risk policies and ensure effective implementation 
4. Continuously plans, monitors, and reviews risk management and perform regular checking and/or surveillance to ensure that risk treatment is effective
5. Establish, implement and manage risk policy and control frameworks, ensuring that minimum standards, ownership and operation are documented and communicated across the Group
6. Manage a governance structure to monitor, challenge and test business compliance with risk policies and control frameworks
7. Develop, lead and maintain a center of expertise within 1st line risk management
8. Maintain comprehensive credit policy inventory and facilitate timely periodic review/approval of credit policies
9. Monitor and communicate new regulatory issues/guidance impacting credit policy, analyze the impact, interpret and implement into policy

Education and Experience:

1. Bachelor's degree in Risk Management, Finance, or related field required.
2. At least 7+ of related experience is preferred.
3. Strong knowledge and experience in risk management and policy 
4. Excellent verbal and written communication skills.
5. Excellent mathematical and critical thinking skills.
6. Excellent analytical and problem-solving skills.
7. Excellent organizational skills and attention to detail.
8. Strong supervisory and leadership skills

Roles & Responsibilities:

1. ·Manage company’s various online bidding profiles
2. ·Identifying quality lead and bringing up the projects for the company
3. ·Bidding on various portals like PPH/ GURU/ UPWORK / Freelancer and other relevant online platforms
4. · Handle the initial discussions and collect the strategic information about the prospects
5. ·Understand complex project requirements and prepare proposal /bid to generate leads
6. ·Continue prospect engagement and account management throughout the sales cycle until closure.
7. ·Independently collaborate with the technical team for presentation with prospects.
8. · Scout for new bidding platforms and websites to catch out the opportunities.
9. Skill & Experience Required
10. ·       Excellent verbal and written communication skills, capable of converting the prospect with good linguistic ability.
11. ·       Must have 1-3 years of experience in Web Development & Mobile Apps project acquisition and closure through the online bidding platforms.
12. ·       Experience with lead generation and prospect management via various online bidding platforms.
13. ·       Must have sound technical knowledge of advanced Web and Mobile technologies trending today.
14. ·       Lead generation through LinkedIn, database, and other social networks would be an added value.
15. ·       Ability to handle the sales independently or as part of a team.
16. Education: Degree/ any diploma

Experience: 1- 3 years

Salary: negotiable

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What you need to have:

• Graduate/ PG from Tier-1 colleges (preferably MBA in Sales and Marketing) 
• Minimum 3 years of experience in E– Commerce Marketing
• Deep understanding of Product Manager for a D2C or at an ecommerce marketplace
• Ability to structure and process qualitative or quantitative data and draw conclusions from it
• A probing mind    

The Role

The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.

How You Will Make an Impact:

• Understand how the product works and how it is used by customers.
• Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
• Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
• Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
• Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
• Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
• Assess project issues and identify solutions to meet productivity, quality, and customer goals.
• Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
• Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
• Should be able to drive initiatives for productivity and ticket resolution quality improvement.
• Work on providing innovative ideas to improve ticket closure quality.
• Should suggest functionality in the platform to provide ways to improve turn around time for tickets
• Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
• Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
• Should suggest better implementation for product based on usage on Production
• Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
• Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
• Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
• Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
• Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
• Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
• Ensure successful transition from SE, have regular connection with customers team management and attrition management.

People Management & Recruitment:

• Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
• Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
• Should engage the team with team building and motivational activities.

What You Bring to the Team:

• 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
• Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organisational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality 
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles 
• SCRUM, APM and other agile certificates will be nice to have

Technical Ability:

• Should have experience in transitioning projects (Development and Maintenance).
• Past experience in Building and Managing high-performance teams.
• Exposure to the SAP Platform
• Strong Working Experience in JIRA
• Should have prior development background along with current support role.
• Strong and proven background with experience in Troubleshooting on the Mobile platform
• Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
• Strong orientation towards Technical and functional aspects of the product.
• Strong influencing skills and ability to prioritize the backlog.
• Understanding of customer support processes and tools.

• B-Tech / B.E. from a reputed college / university

• Strong problem solving and analytical skills
• Good knowledge of Core Java, JSP and Servlet
• Fluency in programming constructs
• Good expertise in working with databases and Query language.
• Mature, thoughtful, and a natural fit for a collaborative, team-oriented culture
• Hard-working and eager to learn in a fast-paced, innovative environment
• Spring Boot & Microservices architecture
• Strong foundation and expert knowledge in the area of Core Java and J2EE standards.
• Sprint IOC & Spring MVC

• Experience with all levels of operation available to the front-end, such as from creating XHRs in vanilla JS to using a custom wrapper around $resource
• Proficiency with JavaScript and HTML5
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS
• Experience in using build tools like Maven
• Knowledge of AngularJS practices and commonly used modules based on extensive work experience
• Creating configuration, build, and test scripts for continuous integration environments.

• Proven experience of Talent Acquisition especially in OPT Recruiting
• Must be able to improve the student networking and help the students understand about the training and placement program.
• Should have proper understanding of visa status like F1, CPT, OPT, H4 EAD, H1B and GC etc.
• Good understanding and ability to pool student contacts through USA Job Portals and social networking.
• Knowledge using any ATS-Applicant Tracking System. Well-Versed with USA Geography Act as a liaison between candidate and management.
• Understanding of Niche IT skills in market and must be able to educate students.
• Excellent communication skills, time management skills and negotiation skills

JD as below:

1. Hands on working knowledge of Adobe Photoshop, Adobe Illustrator.
2. Should be really agile on Adobe photoshop.
3. Ability to understand advertising and website / app design briefs and visualize the graphic look and feel.
4. Good aesthetic understanding in terms of colors and fonts usage.
5. Should have worked in a digital advertising / website development firm before.
6. A brief understanding of print and OOH creatives is a plus.
7. Knowledge of HTML5 coding also a plus.
8. Should be a patient listener and a team player.
9. Should have the attitude of working on short notices and off timings.