About hoichoi:
hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.
Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.
As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.
Overview:
Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.
This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.
Job Role:
· Answer user communication/queries via emails, live chats and calls
· Ensure minimum turnaround time for resolving user queries & complaints
· Deliver best in class service in the friendliest and timely manner
· Suggest process & product improvements based on user feedback
· Assist the team in reporting & analysis
Qualifications:
· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background
· Excellent proficiency in Bengali, English & Hindi
· Critical thinking and problem-solving skills
· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.

About hoichoi tv
Similar jobs
MyOperator is India's top cloud communications provider, offering a comprehensive SAAS platform to 10,000+ businesses, including IRCTC, Razorpay, and Amazon. Our services include Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility. We've recently ventured into selling WhatsApp Business Solutions, alongside launching Heyo Phone, an SMB-focused conversation app, backed by super-angels Amit Chaudhary and Aakash Chaudhry. Awarded for ease of use and exceptional customer service,
MyOperator leads India's cloud communications segment. Explore our solutions like call masking, call confirmation, and multi-store at myoperator.com.
Role Overview
The Enterprise Account Manager will be responsible for managing and growing our relationships with enterprise customers. The ideal candidate will have 2-6 years of industry experience in SAAS or related industries, with a proven track record of managing enterprise accounts and achieving sales targets. This role requires a deep understanding of the SAAS landscape and the ability to navigate complex customer environments.
Key Objectives-
- Expand Existing Accounts: Drive revenue growth by proactively identifying cross-selling and upselling opportunities within the assigned enterprise accounts. Develop strategic account plans to maximize customer value and increase wallet share.
- Customer Satisfaction: Act as the primary point of contact for enterprise customers, ensuring their issues and incidents are effectively resolved. Demonstrate a customer-centric approach by transforming customer challenges into opportunities for delight and strengthening long-term relationships.
- Generate Goodwill: Establish and maintain strong relationships with key stakeholders within customer organizations. Proactively identify opportunities to generate goodwill in the form of new business references, testimonials, and case studies. Leverage satisfied customers to drive new business acquisition.
Responsibilities-
- Manage a portfolio of enterprise accounts, developing and executing account plans to meet revenue targets.
- Conduct regular account reviews, identify growth opportunities, and present value propositions tailored to customer needs.
- Collaborate cross-functionally with internal teams, including Sales, Marketing, Product, and Support, to deliver exceptional customer experiences.
- Serve as the escalation point for customer issues, ensuring prompt resolution and high customer satisfaction.
- Stay up-to-date with industry trends, competitors, and market dynamics to effectively position MyOperator's solutions and differentiate them in the market.
- Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools.
- Collaborate with the Marketing team to develop customer success stories, testimonials, and case studies that highlight the value delivered to enterprise customers.
- Participate in industry events, conferences, and networking activities to expand the company's reach and identify new business opportunities.
Qualifications
- Bachelor's degree in Business, Sales, Marketing, or a related field. MBA or equivalent is a plus.
- 2 to 6 years of relevant experience in enterprise account management within the SAAS or allied industries.
- Proven track record of meeting or exceeding sales targets and driving revenue growth.
- Strong business acumen and the ability to understand complex customer environments.
- Excellent communication, negotiation, and interpersonal skills.
- Customer-centric mindset with a passion for delivering exceptional customer experiences.
- Self-motivated, goal-oriented, and ability to work independently with minimal supervision.
- Proficiency in using CRM tools and other sales productivity software.
- Knowledge of the Indian enterprise market and telephony solutions is advantageous.
- Should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and Support team.
- Analytical skills: The candidate should be able to use data to drive decisions and optimize team performance. They should have experience tracking and analyzing customer success metrics, and be able to use this data to identify areas for improvement and make data-driven decisions.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Responsibilities:
· Analyze complex data sets to answer specific questions using MMIT’s market access data (MMIT) and Norstella claims data, third-party claims data (IQVIA LAAD, Symphony SHA). Applicant must have experience working with the aforementioned data sets exclusively.
· Deliver consultative services to clients related to MMIT RWD sets
· Produce complex analytical reports using data visualization tools such as Power BI or Tableau
· Define customized technical specifications to surface MMIT RWD in MMIT tools.
· Execute work in a timely fashion with high accuracy, while managing various competing priorities; Perform thorough troubleshooting and execute QA; Communicate with internal teams to obtain required data
· Ensure adherence to documentation requirements, process workflows, timelines, and escalation protocols
· And other duties as assigned.
Requirements:
· Bachelor’s Degree or relevant experience required
· 2-5 yrs. of professional experience in RWD analytics using SQL
· Fundamental understanding of Pharma and Market access space
· Strong analysis skills and proficiency with tools such as Tableau or PowerBI
· Excellent written and verbal communication skills.
· Analytical, critical thinking and creative problem-solving skills.
· Relationship building skills.
· Solid organizational skills including attention to detail and multitasking skills.
· Excellent time management and prioritization skills.
Role Must Have's
- Startup Hiring Experience in both Tech and Non Tech domains
- 2 years + Experience
- Demonstrated experience in closing mid and senior roles at startups
- Demonstrated experience in using LinkedIn recruiter, GitHub, and social media channels for recruiting
- Excellent communication and interpersonal skills
- Nice to Have: Computer Science Academic Background
Responsibilities
- Build an effective candidate pipeline through Inbound/Outbound sourcing channels with minimal dependency
- Co-ordinate for interview panel, schedule interviews, and run debriefs efficiently
- Be able to recruit active/passive candidates for Tech roles
- Possess strong ability to pre-screen interview candidates
- Build and maintain a network of potential candidates through pro-active market research and ongoing relationship management
- Communicate well with the hiring manager and stakeholders to ensure an effective interview process.
Behaviors & Experiences
- Independently Driven
- Experience managing and prioritizing multiple searches, projects, and client relationships
- High Learning Agility
- Extraordinarily Conscientious


Required Skills
1) Good experience in Angular
2) Hand on Node.JS./Express JS
3) Database : MYSQL/MongoDB
4) Experience in Java Script, Typescript.
5)Good experience in HTML5, CSS3, JavaScript, Jquery
6) Experience working in an Agile environment.
7) Good communication skills.




- Experience – 10+yrs
- Successfully handle Mobile application projects( iOS , Android , Phone gap) and web projects.
Responsibilities:
- Client Management & wireframe design
- Resource Management related to the client projects iOS, Android, PhoneGap developers & designers
- Project execution and reporting to management team on daily bases.
- Project execution related SRS.
- Co-ordinate with senior management of company.
- Facilitate buy vs build decision in the organization and engage with vendor management/ sales Dept. to prepare RFI/RFP,
- Develop Maintains and manages details project plans, Actionable items and major milestone for all the project assigned.
- Provides research and assistance to leadership in the development and design of new projects
- Manages project status and information in the form of formal briefings, project update meetings, and written, electronic, and graphic reports
- Serve as primary point-of-contact for time-sensitive and critical matters such as executive/management/supervisor escalations
Required Skills:
- Ability to collaborate with technology resources on projects given solid understanding of current internet technologies and trends
- Strong project management and delivery processes/methodology skill sets - knowledge of Agile project management methodology and PMP
- Strong attention to detail and focus on task completion is critical
- Excellent oral and written communications skills
- Excellent verbal, written, presentation and interpersonal communications skills
- Ability to handle multiple tasks at the same time as well as changing priorities
- Understanding of the mobile application market and devices (phones and tablets)
- Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
- Ability to create, manage, and deliver against large, interdependent project plans
- Ability to work under tight deadlines with multiple people and departments
Kindly connect in case of any query.

- Responding to escalated customer issues from L1 Customer Support Specialists.
- Excellent communication skills, especially related to relaying information between technical and non-technical parties
- Working closely with support and Level 3 teams.
- Building a deep technical knowledge of our product capabilities for both the front and back end.
- Escalating issues when required according to defined escalation paths.
- Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
- Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
- Work continuously to document product and technical knowledge.
- Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables

● Working as a Software Engineer
● Contribution in solutioning for any given problem statement
● Design, develop, modify, implement, and support software components
anywhere in the Software stack.
● Determine the root cause for the most complex software issues and
develop practical, efficient, and permanent technical solutions.
● Assist in task planning, estimation & scheduling
● Determine process improvements, best practices, and develop new
processes.
● Work with the Architecture team whenever is required
Desired Skills
● Bachelor's/Master's Degree in Computer Science or related field.
● Should be good in backend technologies like NodeJS using frameworks
● Having Python working experience is a plus
● Should be amazingly good in javascript technologies like ReactJS, SSR
using ReactJS(Framework - NextJS)
● Should be good in working with databases (MySQL/MongoDB)
● Good to have Cloud knowledge on AWS
● Good to have knowledge on CI/CD, Docker,Jenkins
● Excellent analytical and problem-solving skills
- Responsible for the entire infrastructure including Production (both bare metal and AWS).
- Manage and maintain the production systems and operations including SysAdmin, DB activities.
- Improve tools and processes, automate manual efforts, and maintain the health of the system.
- Champion best practices, CI-CD, Metrics Driven Development
- Optimise the company's computing architecture
- Conduct systems tests for security, performance, and availability
- Maintain security of the system
- Develop and maintain design and troubleshooting documentation
- 7+ years of experience into DevOps/Technical Operations
- Extensive experience in operating scripting language like shell, python, etc
- Experience in developing and maintaining CI/CD process for SaaS applications using tools such as Jenkins
- Hands on experience in using configuration management tools such as Puppet, SaltStack, Ansible, etc
- Hands-on experience to build and handle VMs, Containers utilizing tools such as Kubernetes, Docker, etc
- Hands on experience in building, designing and maintaining cloud-based applications with AWS, Azure,GCP, etc
- Knowledge of Databases (MySQL, NoSQL)
- Knowledge of security/ethical hacking
- Have experience with ElasticSearch, Kibana, LogStash
- Have experience with Cassandra, Hadoop, or Spark
- Have experience with Mongo, Hive


