Job Title: Client Success Executive (FEMALE)
Job Summary:
A Customer Success Executive is responsible for ensuring that International & Domestics Clients have a positive experience with a company’s product or services, from onboarding through ongoing support and retention. This role focuses on building strong relationships, helping clients achieve their goals, and maximizing their satisfaction and loyalty.
Key Responsibilities:
· Assist with new International & Domestic Client onboarding and documentation, ensuring a smooth introduction to our services.
· Serve as the primary point of contact for client queries, providing timely and accurate support.
· Handle client inquiries, complaints, and special requests with a solutions-focused approach.
· Track customer satisfaction metrics and contribute to strategies for improving customer experience and retention.
· Build and maintain strong relationships with customers, understanding their business needs and proactively addressing challenges.
Requirements:
· 0-1 years of experience in customer success, client servicing, or account management (preferably in travel, luxury, or service-based industries).
· Excellent verbal and written communication skills in English; additional languages are a plus.
· Familiarity with CRM systems and support ticketing tools.
Shifts:
· Day Shift: 11 am – 9 pm
6 Days Working
Rotational Week-Off
Shubham Vishwakarma
Full Stack Developer - Averlon
About Drivado Transfers Private Limited
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Should be able to handle outbound calls related to customers' requests, queries and complaints.
Fluent in English with “excellent verbal and communication skills’.
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Provide accurate, valid and complete information by using the right methods/tools
Customer orientation and ability to adapt/respond to different types of characters
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon