international sales executive

Job description

We are looking for Customer Support Executive that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Roles and Responsibilities

• Interacting with customers over the phone, by email, or by chat to provide information and services
• Answering customer inquiries and complaints
• Handling customer issues and conflicts
• Escalating issues to the appropriate team
• Good understanding of Customer Support Business

Preferred candidate profile

- Graduates only

- Good communication skills

HR Operations Executive

Location - Andheri, Mumbai

Work from office

10 am to 7 pm (Mon to Sat)

Please note only looking for an immediate joiner.

Requirements:

• Bachelor's degree in human resources.
• Minimum 3- 5 years of relevant experience in human resources.
• Additional training/certification in Payroll Management - may be advantageous.
• Full understanding of HR functions and best practices.
• Well-versed with HRMS
• Onboarding and Exit formalities
• Well-versed with the entire Payroll Cycle
• HR documentation
• Employee grievances
• Prepare and maintain employee master (MIS) (Good with excel)
• Good with drafting letters and policies

About Us:

Flick.it is a dynamic and innovative sports tech startup passionate about leveraging technology to enhance player development in sports. Our AI-powered Biomechanics Analysis for Peak Athletic Performance empowers athletes and coaches with accessible data and cutting-edge technology, providing clear insights for athletes and their coaches.

Position Overview:

We are seeking a highly skilled Mobile Application Developer with some knowledge of Full Stack development to join our dynamic team. The ideal candidate will have a strong background in mobile app development, along with proficiency in both frontend and backend technologies.

Key Responsibilities:

• Design and develop mobile applications for iOS and Android platforms.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Implement user interfaces and features based on wireframes and design specifications.
• Write clean, maintainable, and efficient code across the full software development lifecycle.
• Conduct code reviews and provide constructive feedback to peers.
• Maintain code quality, organisation, and automation. Troubleshoot and debug applications to resolve issues and optimise performance.
• Stay updated with the latest trends and technologies in mobile and full stack development.
• Work closely with product management and design teams to translate requirements into technical solutions.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Requirements:

• 1-5 years of experience with mobile application development.
• Bachelor’s degree in Computer Science, Engineering, or related field.
• Proven experience as a Mobile Application Developer with a strong portfolio of mobile applications.
• Proficiency in programming languages such as Swift, Kotlin, JavaScript.
• Experience with mobile frameworks such as React Native, Flutter.
• Solid understanding of frontend technologies, including HTML5, CSS3, and JavaScript frameworks.
• Familiarity with backend technologies such as Node.js, Express.js, Django, or Flask.
• Experience with database systems such as MySQL, PostgreSQL, MongoDB, or Firebase.
• Knowledge of RESTful APIs and web services integration.
• Knowledge of handling video applications would be an advantage.
• Understanding of version control systems like Git.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Ability to work independently and in a team environment.

Benefits:

• Competitive salary based on experience.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.
• Flexible work hours and remote work options.
• Health insurance and other benefits.

If you're passionate about sports and technology and ready to take on exciting challenges in the sports tech industry, we'd love to hear from you!

Roles and Responsibilities:

• Understand and troubleshoot technology problems and offer solutions
• Understand the technology infrastructure and Application architecture end to end
• Code review for the source code delivered by team
• Understand the business requirements and deliver it through outsourced team
• Support/lead new technology initiatives and related technology deliveries
• Take part in evaluation of new products, POC, Time bound RND and solution deliveries
• Manage teams (both internal and external)/projects within given cost and time
• Plan, execute, track and report progress of initiatives taken up
• Adopt new processes/ improve existing processes to deliver better business solutions
• Adhere to quality / info-security guidelines and processes including maintain adequate documentation
• Attend review meetings, business user meetings, IT meetings etc

• Minimum qualification required is Graduation in computers / electronics with an experience of 2-6 years
• Require good written and spoken communication skills
• Require ability to lead a team and manage delivery with help of partners.
• Require hands on experience in developing applications with Angular, .Net Core, Asp.Net, MVC, SQL and Node JS.
• Require proven abilities to analyze, debug and find solution to technology issues
• Require process orientation, ability to adopt new processes and improve existing processes on ongoing basis
• Require experience in developing responsive web applications
• Require hands on experience in scaling/load balancing applications
• Require hands on experience in writing queries on SQL technologies
• Require knowledge of Windows operating systems
• Passion to learn and work on any technology

- Good understanding of Web/App designing/mockups/wireframing

- Hands on experience of Photoshop, XD, Figma/Webflow or similar designing tools

- Good understanding of designing best practices for website optimization, ui/ux, responsive layout and PWA

- Hands on experience of creating html pages out of design using HTML/CSS/Bootstrap/jQuery

- Ability to write, debug and test scripting languages like JavaScript and jQuery

- Good understanding of designing website as per best practices (ie. benchmarking by GooglePageSpeed/GTMetrix etc.)

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from a customer
• Ensuring that the correct level of priority is agreed with the customer
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue
  
  SLA Management: Responsible for:
• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs
  
  Jeopardy Management: Responsible for:
• Ensuring that the ticket is managed in line with Company’s jeopardy management process
  
  Escalation Management: Responsible for:
• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database
  
  Communication Responsible for:
• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

Key Competencies

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility