Customer Support Executive

Primary Skill

6+ years of experience in ServiceNow development, administration, and customization

Strong working knowledge of ITSM modules:

Incident Management

Problem Management

Change Management

Asset Management

Service Catalog / Service Request

Secondary Skill

Experience working on standalone and multi‑domain instances

Strong ITBM configuration & administration experience (Ideation, Demand, PPM, Resource Management)

Hands‑on working knowledge of CMDB / CSDM

Facilitate and support Change Management (including CAB meetings)

Process RITMs, Incidents, and operational tickets

Develop reports, dashboards, and templates (e.g., Incident templates)

ServiceNow System Administrator Certification

ServiceNow Developer Certification

Strong communication skills (oral & written)

Ability to translate business requirements into workable ServiceNow solutions

Experience creating & managing Service Catalog items and workflows

Support end‑user requests and provide ongoing assistance

Data analysis skills (interpretation & reporting)

Ability to interact with internal customers to scope solutions and workflows

Audit Change tickets as per Change Management policies

Working knowledge of Agile methodology

Ability to break down requirements, demo dashboards/reports to users

Ability to manage multiple client requests with prioritization

Strong client‑interaction and relationship‑building skills

✅ 1. Web Development Intern – Job Description

Overview:

We are looking for a passionate Web Development Intern to join our team. This role offers the opportunity to work on real projects, build responsive web applications, and collaborate with designers and developers in a fast-paced environment.

Key Responsibilities:

• Assist in developing, testing, and maintaining front-end and back-end features.
• Work on HTML, CSS, JavaScript, and modern frameworks (React, Node.js, etc.).
• Collaborate with the design team to translate UI/UX into functional code.
• Debug issues and perform basic code reviews.

Requirements:

• Basic knowledge of HTML, CSS, JavaScript.
• Familiarity with Git and any frontend framework (React preferred).
• Eagerness to learn and take ownership of small modules.
• Currently pursuing or recently completed a degree in CS or related field.

✅ 2. QA Intern – Job Description

Overview:

We are looking for a detail-oriented QA Intern to assist in manual testing of web and mobile applications. You'll learn to write test cases, identify bugs, and ensure the product meets quality standards.

Key Responsibilities:

• Execute test cases and report bugs clearly with screenshots/logs.
• Collaborate with developers to troubleshoot and verify fixes.
• Document test results and track issues using tools like Jira or Excel.
• Participate in QA reviews and feedback sessions.

Requirements:

• Basic knowledge of manual testing concepts.
• Familiarity with writing bug reports.
• Good communication and documentation skills.
• Currently pursuing or recently completed a degree in CS, IT, or QA field.

We are looking for a Search Engine Optimisation Executive that is interested in working for our company.

Responsibilities

Implementing and developing SEO strategies.

Performing keyword research for content.

Collaborating with the Digital Marketing team.

Improving website performance

Staying up to date with the latest Google Algorithm changes.

Requirements

Good verbal and written communication skills

Ability to work independently or in a team environment as and when required.

Excellent time management skills.

Strong work ethic

• Over all 2-4 years’ experience in Inventory Management System and customization with third party systems,
• Atleast 2  years of hands on experience in Cramer 8 or Above version and customisations using Cramer integrations.
• Java/PL SQL Development hands on experience.

JOB TITLE - Product Development Engineer - Machine Learning
● Work Location: Hyderabad
● Full-time
 

Company Description

Phenom People is the leader in Talent Experience Marketing (TXM for short). We’re an early-stage startup on a mission to fundamentally transform how companies acquire talent. As a category creator, our goals are two-fold: to educate talent acquisition and HR leaders on the benefits of TXM and to help solve their recruiting pain points.
 

Job Responsibilities:

• Design and implement machine learning, information extraction, probabilistic matching algorithms and models
• Research and develop innovative, scalable and dynamic solutions to hard problems
• Work closely with Machine Learning Scientists (PhDs), ML engineers, data scientists and data engineers to address challenges head-on.
• Use the latest advances in NLP, data science and machine learning to enhance our products and create new experiences
• Scale machine learning algorithm that powers our platform to support our growing customer base and increasing data volume
• Be a valued contributor in shaping the future of our products and services
• You will be part of our Data Science & Algorithms team and collaborate with product management and other team members
• Be part of a fast pace, fun-focused, agile team

Job Requirement:

• 4+ years of industry experience
• Ph.D./MS/B.Tech in computer science, information systems, or similar technical field
• Strong mathematics, statistics, and data analytics
• Solid coding and engineering skills preferably in Machine Learning (not mandatory)
• Proficient in Java, Python, and Scala
• Industry experience building and productionizing end-to-end systems
• Knowledge of Information Extraction, NLP algorithms coupled with Deep Learning
• Experience with data processing and storage frameworks like Hadoop, Spark, Kafka etc.

Position Summary
We’re looking for a Machine Learning Engineer to join our team of Phenom. We are expecting the below points to full fill this role.

• Capable of building accurate machine learning models is the main goal of a machine learning engineer
• Linear Algebra, Applied Statistics and Probability
• Building Data Models
• Strong knowledge of NLP
• Good understanding of multithreaded and object-oriented software development
• Mathematics, Mathematics and Mathematics
• Collaborate with Data Engineers to prepare data models required for machine learning models
• Collaborate with other product team members to apply state-of-the-art Ai methods that include dialogue systems, natural language processing, information retrieval and recommendation systems
• Build large-scale software systems and numerical computation topics
• Use predictive analytics and data mining to solve complex problems and drive business decisions
• Should be able to design the accurate ML end-to-end architecture including the data flows, algorithm scalability, and applicability
• Tackle situations where problem is unknown and the Solution is unknown
• Solve analytical problems, and effectively communicate methodologies and results to the customers
• Adept at translating business needs into technical requirements and translating data into actionable insights
• Work closely with internal stakeholders such as business teams, product managers, engineering teams, and customer success teams.

Benefits

• Competitive salary for a startup
• Gain experience rapidly
• Work directly with the executive team
• Fast-paced work environment

About Phenom People

At PhenomPeople, we believe candidates (Job seekers) are consumers. That’s why we’re bringing e-commerce experience to the job search, with a view to convert candidates into applicants. The Intelligent Career Site™ platform delivers the most relevant and personalized job search yet, with a career site optimized for mobile and desktop interfaces designed to integrate with any ATS, tailored content selection like Glassdoor reviews, YouTube videos and LinkedIn connections based on candidate search habits and an integrated real-time recruiting analytics dashboard.

 Use Company career sites to reach candidates and encourage them to convert. The Intelligent Career Site™ offers a single platform to serve candidates a modern e-commerce experience from anywhere on the globe and on any device.

 We track every visitor that comes to the Company career site. Through fingerprinting technology, candidates are tracked from the first visit and served jobs and content based on their location, click-stream, behavior on site, browser and device to give each visitor the most relevant experience.

 Like consumers, candidates research companies and read reviews before they apply for a job. Through our understanding of the candidate journey, we are able to personalize their experience and deliver relevant content from sources such as corporate career sites, Glassdoor, YouTube and LinkedIn.

 We give you clear visibility into the Company's candidate pipeline. By tracking up to 450 data points, we build profiles for every career site visitor based on their site visit behavior, social footprint and any other relevant data available on the open web.

 Gain a better understanding of Company’s recruiting spending and where candidates convert or drop off from Company’s career site. The real-time analytics dashboard offers companies actionable insights on optimizing source spending and the candidate experience.

Kindly explore about the company phenom (https://www.phenom.com/">https://www.phenom.com/)
Youtube - https://www.youtube.com/c/PhenomPeople">https://www.youtube.com/c/PhenomPeople
LinkedIn - https://www.linkedin.com/company/phenompeople/">https://www.linkedin.com/company/phenompeople/

https://www.phenom.com/">Phenom | Talent Experience Management

The 10BedICU team within eGovernments Foundation works as a small distributed start-up in the NGO space. We are a technology oriented team on the journey to make critical healthcare more accessible across the country. 

As a banckend dev in the team, you will be working on some of the most interesting challenges and collaborating with telented and highly skilled individuals across the industry. 

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables. 

Required Skills 

1) Good experience in Angular Latest Versions 

2) Hand on Node.JS./Express JS 

3) Database : MYSQL/MongoDB 

4) Experience in Java Script, Typescript. 

5)Good experience in HTML5, CSS3, JavaScript, Jquery 

6) Experience working in an Agile environment. 

7) Good communication skills.

Job Description :

• Develop and define product roadmaps and feature concepts
• Work with engineering, design, marketing, business sales, and QA team to come up with time estimates and adhering to external commitments
• Identify new products, gather requirements, build and ship new products.
• Scope and prioritize activities based on business and customer impact
• Talk regularly with our customers and improve the product based on the feedback
• Define and continuously analyze metrics for the success of the product
• Be familiar with industry best practices for product management and explore improving processes at KredX
• Engage with multiple stakeholders within the organization
• Identifying all barriers to feature adoption (awareness, legal, regulatory, training, customer usage) and ensuring systematic elimination of the same
• Manage project delivery to ensure timely product launches
• Identify and unblock short term issues and hurdles while always keeping eyes on the long term prize

Requirements :

• 3+ years of product management experience
• First-principle thinking
• Prior experience in working on web and mobile apps
• Relentless focus on customer experience
• Ability to pull data using basic SQL queries and ask the right questions of data
• Ability to hack solutions using low-code / no-code approaches (like Zapier, Zoho Creator, AWS Honeycode, or any of such 100s of tools etc..)
• Keen interest in financial and investment landscape of India
• Prior experience in Fintech or Finance/Investment domain is a plus but not mandatory

• 10+ years developing and designing software products, and demonstrated experience with full software development lifecycle, ideally in a regulated industry
• Strong computer science fundamentals in OOAD, design patterns, data structures, and algorithms
• Fluency in a high-level object oriented programming language (e.g. Java, C#, Golang, C++)
• Strong understanding of professional software engineering best practices for the full SLDC including coding standards, code reviews, source control, build processes, testing, and operations.
• Experience designing and developing scalable, highly available distributed systems / services
• Expertise with services and microservices solution design and delivery covering API design, containerization, and application integration / messaging.
• Expertise with design and delivery of cloud native solutions on any of the major cloud platforms (AWS, Azure, GCP).
• Expertise with algorithm development in one or more of the following areas: numerical & statistical analysis, signal processing, image processing, regression, and machine learning.
• Practical experience with SCRUM, SaFe or other applicable agile framework in regulated environments.
• Experience in design, engineering, and testing of software contained in medical devices developed under the FDAs regulations for 510(k) or PMA products is preferred. 
• Superior communications skills (oral & written)
• Outstanding interpersonal skills, and effective collaboration

Primary Job Function:

• Works in a lead role in one or more aspects of the overall software development process (such as software design, code development) under a disciplined product development process that meets FDA requirements.
• Works independently on identifying new technologies and creating systems designs for implementation into new product development and process improvements.
• Exercises independent judgment in identifying, recommending and implementing significant and/or complex new tools/process improvements to meet company objectives in areas of new product development, product testing, process improvement and compliance with regulatory requirements.
• Readily adjusts priorities and works within team environment for timely completion of common objectives for multiple projects.
• Resolve significant and/or complex technical issues to meet company objectives.

Main Responsibilities:

• Technical leadership in cloud services / systems software development (such as software design, code development, design review, code review, and testing) including project scheduling activities.
• Reliably deliver high quality software within schedule constraints.
• Provides technical ownership of software products.
• Actively participates in product development teams for the development of new products and services.
• Interacts with QA engineers to ensure that software products are robust and of very high quality.
• Research technical issues and propose technical approaches that achieve product and quality requirements.
• Participate in the full life cycle of development, from specification and design through implementation, testing, and support.
• Work on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.
• Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

Minimum Education:

• Bachelors in Computer Science, Software Engineering, or related engineering or scientific field.

Minimum Experience:

• 10 years relevant experience and a Bachelors degree or 5 yrs with MS degree. Will receive additional 2 years experience credit for PhD.
• Good knowledge of software engineering principles.
• Excellent written and verbal communication skills are essential..
• Excellent troubleshooting skills are a must. Strong debugging techniques and experience on using debugger is required and/or use of testing tools to ensure high level of quality of software product.
• Strong working knowledge of the principles of quality software engineering as described by software lifecycle development processes that are consistent with ISO, IEEE, or other FDA recognized standards.
• Experience w/ distributed computing / services (preferably cloud native) software design and development is highly preferable. 

• Dusting & Cleaning duties
• Handling Printing & Stationery department
• Managing filing system.
• Recording information as needed.
• Greeting clients and visitors as needed.
• Updating paperwork, maintaining documents and word processing.
• Helping organize and maintain office common areas.
• Performing general office clerk duties and errands.
• Banking deposits
• Coordinating events as necessary.

• Maintaining supply inventory.
• Maintaining office equipment as needed.
• Manage house keeping department
• Hospitality ( Serving refreshments )
• pick up & drop of Courier
• Stocking & inventory management