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Customer Support Executive
Customer Support Executive
hoichoi tv's logo

Customer Support Executive

Recha Paliwal's profile picture
Posted by Recha Paliwal
0 - 10 yrs
₹2L - ₹4L / yr
Kolkata
Skills
Customer Support
English Proficiency
tamil
malayalam

Overview:

Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.

Job Role:

· Answer user communication/queries via emails live chats, and calls

· Ensure minimum turnaround time for resolving user queries & complaints

· Deliver best in class service in the friendliest and timely manner

· Suggest process & product improvements based on user feedback

· Assist the team in reporting & analysis

Qualifications

· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

· Excellent proficiency in Tamil, Malayam, and English

· Critical thinking and problem-solving skills

· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support

Job Type: Full-time

 

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About hoichoi tv

Founded :
2017
Type :
Product
Size :
20-100
Stage :
Profitable

About

Watch your favourite Bengali movies and exclusive Original Web Series on the biggest Bengali entertainment platform, Hoichoi. Subscribe today for the best in Bengali entertainment.
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Connect with the team

Profile picture
Recha Paliwal

Company social profiles

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