Overview:
Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.
This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.
Job Role:
· Answer user communication/queries via emails live chats, and calls
· Ensure minimum turnaround time for resolving user queries & complaints
· Deliver best in class service in the friendliest and timely manner
· Suggest process & product improvements based on user feedback
· Assist the team in reporting & analysis
Qualifications
· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background
· Excellent proficiency in Tamil, Malayam, and English
· Critical thinking and problem-solving skills
· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support
Job Type: Full-time
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Job Title : Lead Web App Developer – Frontend
Experience : 10+ Years
Location : Bengaluru
Work Mode : Hybrid (3 days in office)
Role Overview :
We are seeking a Lead Frontend Engineer to build and maintain responsive, cloud-based web applications. This role involves developing efficient user interfaces using React.js, collaborating closely with UX and backend teams, and ensuring high-quality code.
Key Responsibilities:
- Frontend Development: Create and maintain web applications using React.js, HTML, CSS, and JavaScript/TypeScript.
- Collaboration: Work with UX designers to deliver excellent user experiences and ensure seamless backend integration.
- Code Quality: Write clean, efficient, and maintainable code while staying updated with modern practices.
- Build & Deployment: Manage build pipelines with Jenkins, deploy to CDNs, and leverage GCP for scalable solutions.
- Technical Expertise: Implement JavaScript frameworks and libraries for web analytics and use Git for version control.
Requirements:
Technical Skills:
- Proficiency in React.js, HTML, CSS, JavaScript/TypeScript, and Node.js frameworks.
- Strong debugging and problem-solving skills.
- Exposure to RDBMS and SQL (preferred).
Soft Skills:
- Excellent communication and collaboration abilities.
- Leadership skills to guide and inspire a team of developers.
- Education: Bachelor's/Master’s in Computer Science or related fields.
Notice Period: 30 days preferred
Interview Process:
- Technical Round: Online technical assessment (1 hour).
- Face-to-Face Interview: In-person interview with the team at the Bengaluru office (3 hours).
- Final Round: Online interview with the CEO (30 minutes).
Additional Information:
- Candidates from Bengaluru or willing to relocate are preferred.
- F2F interview attendance on a weekday is mandatory.
Sr Cybersecurity Engineer – Azure IAM
Job Type: full time / contractual
Location: India (Remote)
Exp. Level: 10+ Years
Job Description
We are seeking an experienced Senior Cybersecurity Engineer specializing in Azure IAM to join our business client team on a contract basis. This role will focus on designing, implementing, and managing identity and access solutions within the Microsoft Azure ecosystem to ensure secure and seamless authentication and authorization processes across the organization.
The ideal candidate will have deep expertise in Azure Active Directory (Azure AD) and related security features, helping to strengthen our overall cybersecurity posture and ensure compliance with industry standards.
Key Responsibilities
- Azure Identity and Access Management (IAM):
- Design, deploy, and manage Azure AD and related identity services (e.g., Conditional Access, Privileged Identity Management (PIM), and Multi-Factor Authentication (MFA)).
- Configure and manage Single Sign-On (SSO) integrations with third-party applications.
- Implement and manage Identity Protection policies to detect and respond to identity-based threats.
- Define and enforce Role-Based Access Control (RBAC) across Azure resources.
- Deploy and manage Privileged Access Workstations (PAWs) to secure administrative access.
- Implement Azure Identity Governance solutions, such as entitlement management and access reviews.
- Develop and enforce identity lifecycle processes, including user provisioning, de-provisioning, and access certification.
- Monitor and respond to identity-related security events using tools such as Microsoft Sentinel or similar SIEM solutions.
- Collaborate with IT and security teams to integrate IAM best practices across the organization.
- Provide guidance and support for identity-related incidents, including root cause analysis and remediation.
- Create and maintain detailed documentation of Azure IAM configurations, policies, and processes.
- Ensure compliance with industry standards and regulations, such as GDPR, HIPAA, or SOC 2.
Required Skills and Qualifications
- Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or equivalent work experience.
- 7+ years of experience in cybersecurity or identity and access management roles.
- Hands-on expertise with Azure Active Directory (Azure AD) and its advanced features.
- Proven experience implementing RBAC, Conditional Access, and PIM in enterprise environments.
- Strong understanding of authentication protocols (e.g., SAML, OAuth, OpenID Connect, Kerberos).
- Experience with identity lifecycle management and automation using tools such as PowerShell or APIs.
- Familiarity with Zero Trust principles and Azure security frameworks.
- Microsoft certifications such as Azure Security Engineer Associate, Azure Administrator Associate, or Azure Solutions Architect Expert.
- Industry certifications such as CISSP, CISM, or CEH.
- Strong analytical and troubleshooting skills.
- Excellent written and verbal communication skills.
Preferred Skills
- Experience integrating Azure AD with hybrid identity environments (e.g., Active Directory Federation Services (AD FS), Azure AD Connect).
- Knowledge of identity threat detection and response using tools like Microsoft Defender for Identity.
- Experience with cloud security in multi-cloud environments (e.g., AWS, GCP).
· Knowledge of Appian architecture and its objects best practices
· Participate in analysis, design, and new development of Appian based applications
· Team leadership and provide technical leadership to Scrum teams
· Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced
by team
· Build applications: interfaces, process flows, expressions, data types, sites, integrations, etc.
· Proficient with SQL queries and with accessing data present in DB tables and views
· Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart
services, integration services and web services
· Experience working with different Appian Object types, query rules, constant rules and expression
rules
Qualifications
· At least 3 years of experience in Implementing BPM solutions using Appian 19.x or higher
· Over 8 years in Implementing IT solutions using BPM or integration technologies
· Certification Mandatory- L1 and L2 a
· Experience in Scrum/Agile methodologies with Enterprise level application development projects
· Good understanding of database concepts and strong working knowledge any one of the major
databases e g Oracle SQL Server MySQL
Additional information
Skills Required
· Appian BPM application development on version 19.x or higher
· Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS
· Good leadership skills and the ability to lead a team of software engineers technically
· Experience working in Agile Scrum teams
· Good Communication skills
Roles & Responsibilities:
Job Description:
- Adobe has three cloud solutions: Creative Cloud, Document Cloud and Marketing Cloud. As part of Adobe’s Global Business Direct (GBD) process, the Inbound Sales Manager (ISM) is responsible to handle the sales for two out of these: Creative Cloud and Document Cloud. Sales can be made through multichannel: inbound chats, calls and emails across different Geos like NA, EMEA and APAC. While new customer acquisition always remains a priority, an ISM also needs to be able to up-sell/cross sell to existing customers by way of consultative selling.
Responsibilities: - An Inbound Sales Manager is accountable for driving and generating revenue for the business unit working on inbound sales inquiries on phone calls or chats
- Deliver the quarterly target as assigned by the business and achieve growth on critical products like Adobe Sign, Substance and Stock
- Generate incremental revenue from the existing customers by up-selling additional products and services
- Understands pipeline management, working on opportunities/leads on SalesForce and be able to present a report on a weekly basis to the leadership team
- Maintain exceptional level of service quality through CSAT(Customer satisfaction)
- Identify opportunities where a product specialist team can be involved to increase the deal size. Set up and attend the demos with them
- Should be well versed with Adobe’s solution/products that he/she will be responsible to position or sell
Requirements:
• Graduation is a must for this role
• Should have excellent communication and presentation skills
• Proven quick learner, who can understand and be able to position Adobe products and newage Solutions
• An ideal candidate should be "passionate" about inside sales as a profession & a believer in the ideology that inside sales is the present & future of sales
• Should have the skills to engage a customer and seek more areas of revenue
realization(value selling Vs. Transaction selling)
• Preferred experience in North American sales/support process and understanding the nuances of selling in this region
• Should multitask and be comfortable switching between phone and chat to address multiple customer queries at the same time
• Candidates with prior IT Sales background with an understanding of SaaS and licensing will be a plus
• Should possess sound understanding of the sales cycle/Inside Sales model and consultative selling approach. Basic understanding of sales techniques like BANT, Sales funnel, and pipeline management is desired
• Should be willing to work in all Geos: NA, APAC and EMEA
• Should have a minimum typing speed of 40 words per minute for Chat
Requirements:
- Must have 5+ years of experience
- Strong proficiency in data engineering concepts and practices.
- Extensive experience in applying data science and machine learning techniques.
- Working knowledge of extracting information from unstructured data sources, particularly PDFs.
- Hands-on experience with Large Language Models (LLMs) such as GPT and Gemini.
- Knowledge of prompt engineering and fine-tuning techniques.
- Practical experience in building Retrieval-Augmented Generation (RAG) systems.
- Experience in processing large volumes of unstructured data, preferably in the insurance, legal, or healthcare sectors.
- Proven experience in extracting valuable insights from diverse data sets.
- Familiarity with Vector Databases, Azure Cloud, LangChain, Lama Index, and OCR tools and techniques.
- Working knowledge of PDF to text extraction tools like PDFMiner, PyMuPDF, or PDFPlumber, OCR tools.
- Skilled in machine learning, deep learning, computer vision, natural language processing (NLP), and generative AI models.
Good to have:
Working knowledge of Python and libraries such as NumPy, pandas, scikit-learn, and TensorFlow/PyTorch.
Preferred Qualifications:
BE/MS/PhD in Computer Science, Data Science, Machine Learning, or related fields.
Note: We are looking for passionate candidates who can join immediately.
You must have a very good command over written English and should know how to research on internet.
If you are enthusiastic about working with executives and possibly a great growth in terms of money, position, product and market understanding, then send your best article/story for us to look at and we will get back to you.
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Job Title: PHP Developer laravel
Salary package: Upto 6Lpa per annum
Experience: 1.5 years - 2.5 years
Location: Bangalore
Mandatory Skills:
Candidate must have Laravel experience
Skills:
- Strong proficiency with Laravel.
- Extensive knowledge of jQuery, JavaScript, Core PHP, MySQL, Bootstrap and Rest API.
- Good understanding of front-end technologies, such as HTML5, and CSS3
- Good understanding of code versioning tools, such as Git
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Requirements
- 3+ yrs experience in Reactjs (frontend) and Nodejs (Backend) along with good experience in MongoDB.
- Past experience scaling projects from prototype to hundreds of thousands / millions of users is a plus.
- Strong communication skills and past experience leading developers is crucial.
Note:- Remote working is applicable
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