Customer Support Executive

Role Objective

We are looking for a proactive InfoSec Associate to support our compliance and audit functions. You will play a key role in maintaining our ISO standards, handling vendor security assessments, and ensuring our documentation is audit-ready for our banking and NBFC clients.

Key Responsibilities

• Audit Support: Assist in internal and external audits for ISO 27001, SOC2, and ISO 27701.
• Vendor Compliance: Independently handle and respond to detailed Vendor Security Questionnaires from banks and NBFCs.
• Evidence Management: Collect, organize, and present technical audit evidence from engineering and IT teams.
• Policy & Documentation: Help draft and review Security Policies, SOPs, and ISMS documentation.
• Risk Tracking: Track audit observations and manage the Corrective Action Plan (CAPA) to ensure timely remediation.
• Data Privacy: Assist in aligning internal processes with the DPDP Act and GDPR requirements.

Required Skills & Competencies

• Framework Knowledge: Basic understanding of ISO 27001 and Risk Assessment principles.
• Technical Literacy: Ability to understand AWS/Azure cloud security settings from a compliance standpoint.
• Documentation: High proficiency in organizing audit trails and drafting professional security reports.
• Communication: Comfortable interacting with external auditors and internal technical teams.

Preferred Certifications (Good to Have)

• ISO 27001 Internal Auditor
• CompTIA Security+
• CISA (In-progress/Foundation)

Qualification-BE-Civil

Planning

    Prepare master project schedule

    Keep project team updated on the progress versus timelines

    Tracking all schedules weekly

    Identify actual and potential slippages and prepare recovery plans

Document Control

    Maintain records for all documents pertaining to the site –

drawing transmittals, DBR, MOM, approvals etc

    Organize and conduct review meetings

    Preparing & circulating weekly & monthly progress report

QS &Billing

    Valuation of works done periodically and certification of all vendor bills

    Track cost variation in order value

    Monitor basic price of various materials and track budgets

    Monitor and report cost performance through Earned Value

Steps AI is an AI platform that automates customer support and sales for e-commerce brands across websites, WhatsApp, and Instagram. We're looking for a Product Designer to own the complete design experience - from understanding user problems to shipping polished interfaces.

What you'll do:

• Own the design for our web dashboard, chat widgets, and mobile experiences end-to-end
• Map user journeys, define information architecture, and create intuitive flows
• Build wireframes, prototypes, and high-fidelity designs in Figma
• Talk to real customers to understand pain points and validate design decisions
• Work directly with engineers and founders to ship fast
• Build and maintain a scalable design system

What we're looking for:

• 1-3 years as a Product Designer, UI/UX Designer, or similar role (SaaS or product company preferred)
• Strong Figma skills - flows, wireframes, prototypes, component libraries
• You think in user problems first, pixels second
• Can balance speed with quality - we ship fast, not perfect
• Based in Hyderabad or willing to relocate immediately
• Portfolio is mandatory - show us your process, not just final screens

What you get:

• You're the first design hire - every product decision has your fingerprint on it
• Direct access to founders, engineers, and real customers
• Real product with real users - your work ships and gets used
• A team that works hard, enjoys what they do, and grows together

Job Description:

The employee will be involved in direct sales.

Internship to 1 year of experience in Sales

He/She will be responsible for building rapport with students and their parents.

Needs to have an understanding of the student profile.

Good to have CRM knowledge

Good target records

Open to making from different sources

Open to traveling

Open to attending Virtual events and Physical events/seminars/Webinars

Requirements:

Fresher to 1 year of experience in Sales

Bachelor's degree or equivalent experience.

Excellent written and verbal communication skills.

Highly organized with excellent attention to detail.

Prior experience in sales/knowledge of sales tools

Benefits:

Medical Insurance for you and your family members

No boss kind of culture (We have mentors, not bosses, bring your idea to the table without any hesitation)

Access to your psychological counselor (We take care of your mental well-being)

Role: QA LEAD

Experience: 8 – 9 years

Responsibilities:

• Manual and Automation testing,
• ETL Testing, Basic SQL queries, API testing using Postman, Selenium-Java/Python, Develop Automation Framework experience from scratch
• At least 2 -3 years of Automation testing experience on Selenium or Cypress hands on experience in any Low-code Test Automation tool
• Manufacturing domain knowledge, Product testing, Agile/Scrum, Azure/JIRA, Katalon Studio (or any record and playback testing tool)
• GitHub,hands-on, Docker hands on experience
• Lead QA team and work as an individual contributor
• Reporting to QA Manager/Release Manager
• Team Management, Provide Trainings to team, Functional KT
• Test Plan, Test Scenarios, Test Case draft, Review
• Send Weekly QA Status report to stakeholders
• Send QA summary report on every release
• Prepare UAT Release notes
• UAT testing, Bug Triage, Regression testing
• Good in Test Effort Estimation
• Self-Driven
• Excellent communication and critical thinking skills.
• Expert in Agile Project Methodology using Azure DevOps board for bug management applied to product/project development.

About the role:

1. Around 8-9 years of experience in QA testing that includes around 2 years as a QA Lead and extensively involved in Test Planning Creation, developing & executing test cases, reviewing and monitoring progress, planning & managing dependencies, risks and resources, schedules, estimates, test reports in Telecom domains.
2. Experience with functional and automated testing on web application
3. Good understanding of Software Development Life Cycle (SDLC) and all stages of QA and Defect Life Cycles
4. Experience with Agile software development (Scrum)
5. API testing
6. Experience in both manual and automation testing with Selenium (Java/Python)
7. Strong experience with executing stored procedures for ETL and SQL queries to perform the Database testing.
8. Experience working on Reports data validation.
9. Experience in developing test plans, test cases, defect logging.
10. Actively involved in GUI, Functional, Integration, System, Regression, E2E testing, Post Validation Test, User acceptance, and Database testing
11. Familiarity of Quality Assurance standards, processes methodologies and strategies
12. Strong in analysing business requirements and specifications and development of test plans, test scripts, test cases and executing them
13. Experience in leading a testing team, assigning, and tracking tasks provided to team members
14. Self - motivated, team-oriented individual with strong problem-solving abilities
15. Good to have – Experience in testing AI based web application
16. Work with Release Manager to make sure Release process is followed in all the phases of SDLC and defined checkpoints, entry and exit criteria are met

Shyja Shanoj

Manager - Business & Operations

Forte Recruitment Consultants

Kannur, Kerala, India

Requirements

• High self motivation to lead & build projects from beginning to end;
• You've shipped multiple products and are willing/able to demonstrate how you solved specific problems to solve users needs;
• Excellent communication in presenting your code and communicating what problems they are solving while giving/receiving feedback;
• Ability to quickly grasp goals and requirements from light specifications;
• Must be able to effectively & efficiently work with stakeholders spreads across many timezones;
• 5+ years of Android experience working in a modern commercial web development environment and shipping solid product;
• Experience in Springboot, Microservices, JPA, oracle database.
• Must have experience in authentication mechanism like LDAP, SSO, any authentication server, role management

Perks

• Ground floor opportunity with the team; shape the strategic direction of the company.
• Work with sharp, motivated and passionate co-workers spread across many regions.
• Rare opportunity to make real positive impact on the world!

Designation:  Junior UI/UX Designer

Experience: 6 months to 2 years

Location: Malad (West)

Job description:

• Able to create required UI/UX through innovative conceptualization skills, able to create independently.
• Should know current trends in design, colours, web design, designing icons and for mobile.
• Proven UI/UX experience.
• Up-to-date with the latest UI/UX trends, techniques, and technologies.
• Should be efficient in web designing.
• Passion and enthusiasm for design, with a creative flair. Also strong knowledge on pre-production knowledge of print communication and post production on photographic imagery. (desirable)
• Highly proficient with Adobe Photoshop, Illustrator, Coreldraw InDesign and similar design tools.
• Attention to detail and a demonstrated mastery of typography, color combinations, composition rules and page layout.
• Understanding of technical implementation and limitations of user interfaces in Web and Mobile.
• Should understand intermediate English to add correct message (spellings) in required designs. 
• Should have knowledge of Print as well as social media.
• Should have ability to review final layouts and suggest improvements as needed.