Customer Support Executive

Are you a fun-loving and passionate individual about technology? Are you ready to build a career that enhances your skills?  

Then, we are the right choice for you.

We are seeking a results-oriented Network Administrator to manage our company's computer infrastructure and supervise our IT department. You will be upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining our networks and servers. 

To ensure success as an IT Administrator, you should possess extensive experience in IT administration and the ability to optimize the performance of our IT infrastructure. An accomplished IT administrator will be someone whose technical expertise results in enhanced IT system efficiency across company structures. 

Desired roles & responsibilities:

• Expertise in DNS, VMware Workstation, multiple OS installation & RAID configurations.
• Excellent understanding of Networking & Firewalling concepts.
• Well versed with various IT Infrastructure technologies/ concepts such as LAN & WAN protocols, VPN Technologies (IPSEC, SSL), Leased Line Connectivity, DNS, DHCP, ISP Setup, TCP/ IP, IP architecture, Network Management System (NMS), VLANs, Structured Cabling Design, Anti-Virus Server (Mail Scanning/ Gateway Scanning/ Server/ Clients Scanning) Setup and Wire Less LAN concepts.
• Expertise in Active Directory Configuration and Group Policy Management. FSMO Roles, DNS Zones, Replications, etc.
• Experienced in Single sign-on configurations using Active Directory Federation Services (ADFS) and Azure AD.
• Good understating of PKI infrastructure and experience in Active Directory Certificate Services administration.
• Administration knowledge on Anti-Virus Management
• Firmware up-gradation and tuning, hardening the servers.
• Manage local hardware inventories.
• Assist network architects with the design of network models whenever needed.
• Good hands-on experience on SonicWALL/FortiGate/FortiNet Firewall and configuration. well versed with NAT Rules in Firewall and Direct the installation of both the software and hardware components of firewalls along with other portions of security infrastructure. They also configure firewalls for usage, manage their day-to-day operations, and perform regular maintenance through upgrades and patches.
• Applying operating system updates, patches, and configuration changes.
• Expertise in Firewall design, building, and managing the security infrastructure of information technology (IT) systems. They are expected to be proficient in all aspects of ITIL (i.e. Incident Management, Service Request Management, Change Request Management, Problem Management, Disaster Response, etc.).
• Windows Server environment administration and support.

IT Administrator Requirements: 

• Bachelor's degree in computer science, information technology, information systems, or similar. 
• Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification. 
• Extensive experience with IT systems, networks, and related technologies. 
• Good knowledge of best practices in IT administration and system security. 
• Exceptional leadership, organizational, and time management skills. 
• Strong analytical and problem-solving skills. 
• Good interpersonal and communication skills.

- BE/BTech degree in CS/IT with more than 7 CGPA or similar.

- 5 to 8 years of proven experience as a Frontend Web UI engineer or similar role.

- Must have good understanding of Data Structures/Algorithms/Databases and other CS concepts.

- Should be able to design/implement/deploy end-to-end systems.

- Good/Hands on experience with Angular 8+ and scripting programming languages like JavaScript/Typescript.

- Good/Hands on experience with HTML5, CSS, SCSS, Angular Material or any other UI libraries

- Good/Hands on experience in writing the unit tests.

- Must have worked designing the Angular Modules based on the UI/UX provided with RxJs, NgRx, Websockets etc.

- Should be inquisitive enough to pick and work on multiple programming languages and frameworks based on specific cases.

- Having worked in at least one of the cloud computing services like AWS/Azure/Google Cloud is a plus.

- Good Knowledge on Dockers/Kubernetes is a plus.

- Having basic understanding of (or having worked in) server-side web frameworks like NodeJS, Flask, Django is a plus.

• Experience in corporate training with minimum 3.5 years of experience in Technical training
• Exposure into C#.Net, ASP.NET, MVC-5, SQL database, HTML-5, CSS-3, Javascript, AngularJS.
• Concepts on ASP.Net MVC and Web API, .Net Core, latest version of .Net core.
• Candidate should have good Presentation, verbal & written communication Skills.
• Good to have Microsoft certification on MVC and implementation knowledge on AngularJs. 

Key Result Areas: 

• Build world class Webapps for the Ola Electric ecosystem.
• Work on a full product development lifecycle from requirement gathering, product design, development, to roll out and maintenance
• Effectively collaborate with multiple teams and stakeholders including product and design
• Own the delivery of multiple features of the product end to end 
• Advocate best development practices such as continuous integration/continuous delivery, automation (testing and infrastructure) and code modularity, extensibility, quality
• Experience in building Websites from Scratch is a big plus

Key Skills Required: 

• Min 3+ Years in Web Application Development
• Write clean, solid and testable code while keeping the user experience fast and reliable
• Strong understanding of HTML, CSS, JS, JQuery, Reach, Redux 
• Proficient in Web Interface designing
• Experience in developing reusable UI components
• Deep functional knowledge or hands on design experience with Web Services 
• Strong grasp of security principles and how they apply to E-Commerce websites.

• Develop test plans alongside product designers and product engineers.
• Drive improvements to test framework architecture and test coverage.
• Drive adoption of best practices in code health, testing, testability, and maintainability (clean code, test pyramid).
• Track test gaps, quality, and productivity metrics. Work with other engineering teams to improve gaps from this data.
• Recommend improvements into overall best practices, design, testability and quality, and productivity.

Requirements

• 8+ years' experience of working in the Quality Engineering field
• 3+ Years of experience with UI & API test automation tools, (Selenium and etc.)
• 4+ years of experience in leading a team
• Proficient in TypeScript, Go, or a related programming language
• Experience with Continuous Integration systems (e.g., GitLab)
• Experience with AWS, Docker, and Kubernetes

About You

• A+ character. We are team-first here at the company.
• A hard-working mentality. It’s early and there is still a lot to build.
• An excellent communicator.
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.

Perks & Benefits

• Competitive salary and benefits
• Group Medical insurance
• Life and long-term disability insurance
• Collaborative workspace
• The opportunity to join the fastest growing start-up alongside a team of motivated and driven individuals