Customer Support Executive

Job Title : Red Hat PAM Developer

Experience Required :

• Relevant Experience : 4+ Years
• Total Experience : Up to 8 Years

No. of Positions : 4

Work Locations : Hyderabad / Bangalore / Mumbai / Pune / Gurgaon / Chennai

Work Mode : Hybrid

Work Timings : 1:00 PM to 10:00 PM IST

Interview Mode : Virtual

Interview Rounds : 2

Mandatory Skills :

• Excellent communication skills – must be comfortable in client-facing roles
• Red Hat Process Automation Manager (PAM)
• JBPM (Java Business Process Management)
• BPMN 2.0 (Business Process Model and Notation) – low-code platform
• DMN (Decision Model and Notation) – business processes and rules
• Spring Boot
• JavaScript

Good-to-Have Skills :

• Red Hat Fuse
• Apache Kafka
• Apache Camel

Job Title: Customer Support Executive / Voice & Non-Voice Process

Location: Multiple locations including GB Palya, AKR Tech Park, Whitefield, Shivaji Nagar, GNR - Kudlu Gate, Jayanagar

Qualification: 12th Pass / Graduate / MBA Fresher (depending on the process)

Job Type: Voice - Domestic, Semi Voice, Non-Voice

Language Requirements: Hindi, Tamil, Kannada, Malayalam, Telugu, and other regional languages depending on the process

Experience: Freshers and experienced candidates welcome (Experience requirements vary by process, from freshers to 1 year in BPO voice or sales)

Salary Range: ₹14,000 to ₹35,000 per month (CTC/Take Home varies by process)

Job Description:

We are hiring for multiple customer support roles across various processes including voice and non-voice. Candidates will handle domestic voice calls, semi-voice, or non-voice tasks depending on the assigned process. Fluency in English and regional languages is required as per the job role.

Key Responsibilities:

• Handle inbound/outbound customer calls professionally
• Provide excellent customer service and resolve queries efficiently
• Maintain call quality and adhere to company guidelines
• Work in a team environment to meet targets and deadlines

Requirements:

• Minimum qualification: 12th pass or Graduate (process-specific)
• Good communication skills in English and regional languages
• Ability to work in shifts and adapt to dynamic work environments
• Prior experience in BPO voice or sales is a plus for some roles

Benefits:

• Competitive salary with performance incentives
• Opportunity to work with reputed companies like Flipkart, Amazon, ICICI, Titan, etc.
• Career growth and training opportunities

Required Experience

3 - 8 Years

Skills

Java/J2EE,

Spring,

microservices

+ 1 more

• Develop unit, integration, and functional tests within Grails/Java and contribute to new architectures design for multi-tier Java EE-based products in a SOA environment.
• Interact with Business Analysts to understand software build configuration and testing processes, documenting application functionality and programming accordingly.
• Collaborate with a talented software team to work on various types of applications, ensuring the building of backend APIs using Java-based technologies.
• Stay updated with the latest trends and technologies, conducting POCs on new technical stacks to support and maintain a portfolio of applications.
• Utilize core Java skills to define, design, develop, integrate, test, deploy, maintain, and troubleshoot applications and tools written in Java and other related languages.
• Provide technical expertise in Java development, including Spring, Hibernate, and building scalable solutions for large web application deployments.
• Participate in the full SDLC, from requirements and design to development, testing, and deployment, ensuring the implementation of best practices and industry-standard procedures.
• Possess hands-on experience with Java, J2EE, Spring Boot, microservices, and web services, while also demonstrating proficiency in writing enterprise-strength code and developing backend APIs.
• Work in an agile environment, supporting users by developing documentation and offering assistance with tools, while promoting established development standards and change control procedures.

Experience: 3-5 Years Experience

Skills:

Javascript, Node JS, HTML, CSS, Advanced JS

Location : Ahmedabad only 

NO  WORK FROM HOME 

ONLY  WORK FROM OFFICE 

Rapido is India’s largest bike taxi player focused on solving the first and last mile connectivity problem for India. The primary focus is mobility and changing all facets of mobility across India. We believe that 2 Wheeler are the right mode of transport for developing countries like India and have much more scope than 4 wheelers, which is also reflected in the fact that the number of 2 wheelers is significantly more than the number of 4-wheelers.We have operations in close to 100 cities and are the undisputed market leader in this space. Growing close to 500% year-on-year, we have ambitious targets set for ourselves in the future as well.

What you will do :   

We are looking for a Technical Architect to design the structure of our IT systems and oversee programs to ensure the proper architecture is implemented.

Should have experience in data modelling, distributed system design, Microservice architecture and communications protocol and is passionate about writing code and the art of management

In this role, you should be an excellent communicator who is able to translate complex requirements into functional architecture. We'd also like you to have hands-on experience on software development and be able to manage complex programs. Overseeing development and implementation of programs. Providing technical leadership and support to software development teams. Your goal will be to ensure our internal IT framework operates properly.

Responsibilities:

• Understand company needs to define system specifications
• Plan and design the structure of a technology solution
• Communicate system requirements to software development teams
• Evaluate and select appropriate software or hardware and suggest integration methods
• Oversee assigned programs (e. g. conduct code review) and provide guidance to team members
• Assist with solving technical problems when they arise
• Ensure the implementation of agreed architecture and infrastructure
• Address technical concerns, ideas and suggestions
• Monitor systems to ensure they meet both user needs and business goals

Requirements:

• Proven experience as a Technical Architect
• Hands-on experience with software development and system administration
• Understanding of strategic IT solutions
• Experience in project management and service-oriented architecture (SOA)
• Knowledge of selected coding languages (e. g. JavaScript, Java)
• Familiarity with various operating systems
• Experience in cloud technologies
• Excellent communication skills
• Problem-solving aptitude
• Organisational and leadership skills

Role Competencies:

• Proven work experience as a Back-end developer.
• Hands on experience with programming languages like Java/NodeJS/Golang, JavaScript, Familiarity with Git,
• Database (SQL/Mysql/NO SQL).Good to have Kafka/queuing/messaging system.
• Familiarity with front-end languages (e.g. HTML, JavaScript and CSS)
• Strong knowledge of design principles, user interfaces, web standards and usability.

Functional Behavioral:

• Excellent analytical and time and people management skills.
• Teamwork skills with a problem-solving attitude.

• Strong in Web technologies (Angular, HTML, CSS) with full-stack development experience
• Database design and management, including being up on the latest practices and associated versions
• Server management and deployment for the relevant environment
• Familiarity with a relevant and globally supported framework—both front-end and back-end.
• Experience in Agile development methodologies
• Experience working with source control like GIT
• Good communication, client interfacing skills, and decision-making capability

Education:

• B.Tech (2020, 2021 Passout Candidates only)

Experience:

• Fresher /  Trained Fresher