Customer Support Executive

Job Title : Senior Java Developer

Experience : 5+ Years

Location : Bangalore

Job Type : Contract / Contract-to-Hire

Shift : U.K. Shift (01:30 PM IST to 10:30 PM IST)

Job Summary :

We are looking for a highly skilled Senior Full Stack Java Developer to join our dynamic team. The ideal candidate will have strong expertise in both backend and frontend development, with proven experience in building scalable enterprise applications. This role requires proficiency in Java, Spring Boot, JSP, MySQL, HTML, CSS, JavaScript, jQuery, and Bootstrap, along with excellent communication skills to collaborate with global teams in a U.K. shift.

Mandatory Skills : Java, Spring Boot, JSP, MySQL, HTML, CSS, JavaScript, jQuery, Bootstrap, Software Design Patterns, Debugging & Performance Optimization.

Key Responsibilities :

• Design, develop, and maintain scalable full-stack applications.
• Build robust backend services using Java, Spring Boot, JSP, and MySQL.
• Develop responsive and user-friendly UI components with HTML, CSS, JavaScript, jQuery, and Bootstrap.
• Optimize database queries and ensure application performance and scalability.
• Apply best practices and design patterns for maintainable, clean, and efficient code.
• Collaborate with cross-functional teams across geographies to deliver quality solutions.
• Conduct code reviews, debugging, testing, and deployment activities.
• Support international clients by working in the U.K. shift.

Must-Have Skills :

• Strong expertise in Java (Core & Advanced) and Spring Boot.
• Hands-on experience with JSP, MySQL, and backend service development.
• Proficiency in HTML, CSS, JavaScript, jQuery, and Bootstrap.
• Solid understanding of software design patterns and architecture.
• Strong skills in debugging, problem-solving, and performance optimization.
• Excellent communication and collaboration abilities.

Roles and Responsibilities

Code, develop, design and architect features related to the existing application. We  expect you to own modules end to end and take pride in the work products you  ship.

Lead from the front, when it comes to delivering high quality work products. Serve as a mentor to the team members

Create and define performance metrics. Ideate, innovate and hack through the  existing systems to improve performance

Perform code reviews, set coding practices and guidelines within the team.

Make sense of the product specs, be nimble in getting the issues resolved. Be a thought leader.

Critical Functional Skills

Solid understanding and knowledge of Java/C/C++. You should understand the concepts of multithreading, I/O, messaging, instrumentation etc and their  implementation in Java/Any other ObjectOriented Language.

Proficiency in the implementation of algorithms and the use of advanced data  structures to solve problems in computing. A solid foundation in the principles of  computer science is desired.

Ability to write clean, modular, and loosely coupled code by the use of design patterns.

He/She should be able to break down and architect complex software systems. For example

BuildCars Availability Engine for Ola.

Strong decisionmaking ability

Deep expertise in at least one programming language & tech stack.

Substantial experience in building complex and scalable solutions.

Strong object oriented design skills, ability to apply design patterns, and an uncanny ability to design intuitive module and class level interfaces

The ability to do deep problem solving and build elegant, maintainable solutions to complex problems.

Experience leading multi engineer projects and mentoring junior engineers

Experience with full life cycle development in any programming language on a Linux platform

Comprehensive operational experience including, optimizations, deployments and tuning servers like apache/mysql/tomcat/solr

Prior experience in working with Agile software methodologies (XP, Scrum), TDD, and Continuous Integration(CI/CD) a plus.

Experience in building data driven web application design and development is a plus

Expert level experience in building a scalable, large and complex business application

.Experience Required

:Typically with an experience of 5+ years of development experience in a product  firm.

Must have lead, designed, architected and delivered at least 1 project in his previous assignments independently.

Minimum Qualifications Required

Btech/MS from a reputed Institute

Deep expertise with any or combination programming languages: Java, C++, C#, Ruby, Scala,

Go any object oriented high level proprietary or open source language with strong programming constructs. We are not skill specific but go by strength in  competencies Machine coding Single machine in memory program

Need a working code with functionality Readable and well designed code with right abstractions, separation of concerns,right design patterns

Performant code with concurrency and efficient data structures

Write test cases covering the happy path and edge cases

Problem Solving

Choose the right combination of data structures to solve the problem

Identify most edge cases for the problem

Identify opportunities of parallelism: utilizes multicore solutions where applicable

Design & Architecture

Distributed systems design and system interaction

Identify API signatures

LLD with class design

Solve for performance & availability

• Design and develop a comprehensive website using Next.js, integrating both client-side and server-side architecture.
• Build reusable code and libraries for future use, ensuring the technical feasibility of UI/UX designs.
• Optimize applications for maximum speed and scalability across a vast array of web-capable devices and browsers.
• Collaborate with team members, including designers and project managers, to translate business and user requirements into technical solutions.
• Implement robust security and data protection measures.
• Stay up-to-date with emerging technologies and industry trends to incorporate into operations and practices.
• Conduct testing to identify bugs and technical issues before and after deploying.
• Document development processes, code changes, and other technical information for reference and reporting.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We’re looking for an experienced Technical Lead – Frontend Engineer to join our growing engineering team to help build and maintain HappyFox’s product offerings. 

What you can expect as a Technical Lead at HappyFox:

• You will consistently ship features and improvements and lead a team of engineers working on our product roadmap.
• You will oversee software architecture, Git workflows, and CI/CD processes and perform code reviews to ensure exceptional code quality.
• You will actively work towards identifying, minimizing, and managing technical debt in the codebase.
• You will improve the development experience and the quality of the codebase. 
• You will define our internal standards for coding style, maintainability, and best practices for a large-scale web application. 
• You will uphold the best practices and coding standards for the team through code review and technical feedback.
• You will take responsibility for key technical architecture and design decisions.
• You will take ownership of the stability and performance of the services that you work on.
• You will contribute to the strategic vision and long-term roadmap in your area of expertise.

You should apply if:

• You have 2+ years of experience in a technical lead role designing and building single-page web applications.
• You have 8+ years of relevant professional experience in building web applications with javascript frameworks like Ember.js or React.js.
• You have deep knowledge of HTML, CSS, and JavaScript
• You have experience building single-page apps and a good understanding of the best practices and coding patterns.
• You have a passion to dig into technically complex problems to troubleshoot and figure out a solution.
• You have a desire to continuously improve and ship the best quality product.
• You have a pragmatic approach to making sure technical decisions align with actual business needs.
• You have a good understanding of the trade-offs when building for product value, reliability, or performance.
• You have excellent communication skills with the ability to discuss and explain your point of view clearly and effectively.

• IND AS & IFRS based ESOP Accounting & Disclosures for clients, quarterly as well as yearly.
• Perform Business valuation for clients from various industries using appropriate model.
• Fair valuation of Options using Black & Scholes Model & Binomial Model.
• Prepare report on valuations, accounting & disclosures.
• Tracking revenue and raising Invoice on completion of assignments
• Maintaining Dashboards and MIS of assignments for Management
• Co-ordinating with Technology team for Bug fixing, Customizations, new developments
• Co-ordinating with Operations team for procurement and understanding client’s MIS

• Driving team coordination, team building, team alignment and team productivity in all domains including dev, design, content, delivery & support
• Keeping an overall eye on progress of every aspect of the product to steer in the right direction
• Suggesting and improving product solution over time based on user insight, competitive landscape
• Developing and enhancing product management systems in all aspects
• Carrying a result oriented and business focused attitude
• Ensuring all features, deliverables and user requirements to be fulfilled as per business needs
• Taking ownership of the product and its way forward as per the product vision and roadmap

Desired Candidate Profile

• Deep Tech Understanding, Tech Product Handling Skills
• Ability to Integrate Development, Testing, Content, Design, User Tracking and Support into a seamless product growth process
• Product Roadmap & User Management Skills
• Data Crunching Skills, User Analytics, User Engagement Tracking & a User Centric Growth Approach
• Great Communication Skills in all formats, Documentation and Coordination Capabilities
• Sincerity & Dynamism for Problem Solving & taking proactive product responsibilities
• Grip and Focus on Testing, Stability & Performance of Apps
• Love for building awesome tech products for universal reach and scale

Sales

• Developing, improving existing sales and business plans.
• Lead generation-Planning and execution.
• Develop sales proposals, Quotations & pricings.
• Identify and address existing challenges and problem areas.
• Researching and evaluating existent business structure by applying various business analysis tools, formulating end-to end sales solutions and streamlining operations.
• Developing new business relationships generate and negotiate new income for Sitara.
• Screening potential business deals by analysing market strategies.
• Forecast sales targets and ensure they are met by the team.

Government Liaising

• In this role of liaison, you should have cultivated contacts outside the vertical chain of command to collect information useful for our organization.
• Liaising with government offices to taking over sales for the company.
• Interact with other industry peers, liaise with local bodies & government authorities to develop the new business.
• Acts as a liaison between the legislative entities and the organization, responsible for any related queries and frame a network with them.

Client Management

• Constantly interacting with prospects and maintaining cordial business relationship with key clients.
• Developing an in-depth understanding of client requirements and translating the same in a tangible manner to the development team.
• Constant audit of developmental activities and client requirements, integrating contract requirements with business operations.
• Planning and ensuring deliveries are made by the proposed deadline.
• Forecast sales targets and ensure they are met by the team.
• Track and record activity on accounts and help to close deals to meet these targets.

Business Development

• Analyse market trends and accordingly develop sales plans
• Identify, negotiate and Onboard channel partner.
• Build revenue and sales business plan for each assigned channel partner to measure success and the channel partner
• Leverages the organization’s relationship with existing institutional accounts by developing and executing proactive, creative, and ongoing contact initiatives.

Team Management

• Should have Team Management and building skills to take charge of the sales team
• Developing reporting team into valuable sales people
• Continuously monitor existing sales team & ensure delivery of targets.
• Setting individual sales targets with the sales team.
• Overseeing the activities and performance of the sales team.
• Coordinating with team on lead generation.
• Developing your sales team through motivation, counseling and product knowledge education.