Customer Support Executive

Job description:

Key Responsibilities:

• Create well-researched and original technical content for blogs, websites, and articles
• Write clear, concise, and user-friendly content on technical topics
• Conduct basic keyword research and apply SEO best practices
• Optimize content using relevant keywords, meta descriptions, and formatting
• Collaborate with marketing and design teams to align content with strategy
• Edit and proofread content for accuracy, clarity, and consistency
• Stay updated with the latest trends in technology, SEO, and content marketing

Preferred Skills (Optional):

• Basic understanding of technical concepts (IT, software, web technologies, etc.)
• Familiarity with blogging platforms such as WordPress
• Basic knowledge of SEO tools (Google Keyword Planner, SEMrush, etc.)
• Understanding of digital marketing fundamentals

Role - UX Designer

Experience - Min 2.5 years

Location - Mumbai

About our client :-

Our Client is a brand co-creation platform that transforms powerful ideas into authentic, profitable, and experience-led brands that can define the future of brands in key consumption categories like fashion and lifestyle; food and FMCG, home and decor and beauty and wellness. We are a team of experienced entrepreneurs, marquee investors, and industry professionals who have expertise and experience in building some of the most popular brands in the country. We partner with passionate entrepreneurs to combine our collective learning and experience with data science, digital ethnography, and technology platforms to build brands that connect to the new generation of Indian consumers.

What you’ll be doing :-

• Own the solution design and user experience aspects of any project/product. This includes conducting user research through interviews, observations and other research methods & translating it into insights that are simple, intuitive and result in delightful user experiences.

• Understands product specifications and identifies user touchpoints/ interactions through the various journeys

• Work closely with the product team to translate business requirements into user personas, conceptual diagrams, wireframes, prototypes (paper sketches to high- fidelity), flow diagrams and finally production quality mocks for web, mobile web and apps.

• Create images and videos for our various products selling on multiple e-commerce websites.

• Producing graphic content for landing pages, page layouts, site graphics & static & banners

• Defining standards and guidelines for UI and Usability.

• Will work across different brands from food/fashion/BPC categories.

• Suggest design solutions in the form of sketches, storyboards, wireframes, and paper/interactive prototypes.

What will you bring :-

• You are comfortable working hands-on in a fast-paced start-up environment.

• Must have the ability to work with a sense of urgency and be able to successfully navigate changing priorities

• 2-3 years of experience as a visual designer

• Advanced proficiency in visual design software, such as Adobe Creative Suite's InDesign, Photoshop, and Illustrator or any other relevant tools

• Knowledge of 3D design and animation tools such as 3DS Max, Maya.

Why work with us :-

• You will be part of our founding team and get your hands dirty in the 0-1 stage of building a D2C brand.

• You will work with a solid set of people from diverse backgrounds.

• You will independently lead projects and have ownership of your deliverables.

• You will be pushed out of your comfort zone and watch your learning curve spike

• Driving the cloud Solutioning ( AWS, Azure , Hybrid Cloud) activities for large complex deals which involve multiple service lines and / or technology domains
• Drive the translation of complex business initiatives into innovative business- technology solutions and ensure consistency across traditional solution boundaries
• Work with Internal stakeholders, Customer stakeholders and Project Managers to understand inefficiencies in clients existing business processes and applications and recommend solutions
• Supports the Global Sales Lead in engaging with senior level customers in either first meetings, or early stages to help shape and design early propositions, assisting to build the pipeline
• Ensure that the solution translated from business objectives is fit for purpose and clearly demonstrates value for money. The solution executive should be able to be confidently explain this to CxO level customer
• Lead a bid team, combining on- shore and off- shore solution architects to design an affordable, innovative solution which meets a clients requirements and business needs. This solution should fit within the affordability target set together with the Global Sales Leads
• Define solution value proposition and transformational direction which build on the synergies and benefits across service offers
• Provide expertise on commercially structuring deals to differentiate from the competition
• Excellent understanding of the competitor landscape, providing insight into the sales plan on how to beat competition
• Work alongside Global Sales Leads, generating future pipeline
• Ensure that the proposed solution covers strategy, partners (such as AWS, Azure, Google, Hybrid Cloud), stakeholder management as well as the actual solution covering Business, Application and Infrastructure as well as commercial aspects (in terms of value for money and not commercial costing etc.)
• Consultative approach, strong business acumen and commercial awareness, with the ability to translate business issues into relevant technical solutions and competitive propositions
• Recent experience in working for a Tier 1/2 Technology Services Provider or major Cloud Services provider in a pre- sales solutioning role
• Proficient in the Pre- Sales Solutioning Process lead by 3rd Party Advisors
• Prior experience leading, costing and implementing large complex Infrastructure Technology Outsourcing (ITO) pursuits, preferably 50M TCV with a large technology transformation component i.e. workload migration to Public Cloud, data center consolidations, etc.
• Strong proficiency creating business willing solutions aligned with key market growth areas; Public/Hybrid Cloud, Cyber security
• Demonstrated ability to communicate (written verbal) effectively and to influence at CxO level

Cloud Skills

• Experience and/or Certification: AWS - Solution Architect, Microsoft - MCSA/MCSE would be advantageous
• AWS , AZURE , Google Cloud Hybrid Cloud , Cloud Infrastructure , Private Cloud

Job Description

We are looking for a Full stack PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side and user-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements into the application. Therefore, understanding of front-end technologies is necessary as well.

  Responsibilities

• User-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• Solve complex performance problems and architectural challenges
• Integration of data storage

Experience: 2-5years

Key Skills: PHP, Angular JS, React JS, MySQL

Desired Skills and competencies

• Understanding of MVC design patterns
• Strong knowledge of PHP web frameworks {such as Laravel, Yii, etc depending on your technology stack}, preferably into SaaS Product development
• Understanding the fully synchronous behavior of PHP
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Knowledge of object oriented PHP programming
• Strong knowledge of the common PHP or web server exploits and their solutions
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes
• Strong knowledge of SQL/NoSQL databases and their declarative query languages

Proficient understanding of code versioning tools, such as GITLab

Preferred Skills

• Knowledge on Linux/Shell commands 
• Demonstrates ability to communicate effectively in both technical and business environments.
• Willingness to learn Perl, NodeJS and new technologies
• Willingness to work in a collaborative, innovative, flexible and team-oriented environment
• Demonstrates ability to communicate effectively in both technical and business environments.

Generic Job Description for your easy reference:

• Manages day-to-day relations with the media, to include handling media queries, media interviews, and press conferences, preparing news releases and media kits, and promoting story lines; serves as the spokesperson on highly sensitive, complex or emergency situations.
• Provides direct and proactive advice, consultation, and assistance to the Head, public information matters, to include providing direct assistance in researching, providing information and developing messages.
• Cultivates and maintains knowledge of and relationships with key news media at local, state and national levels.
• Responds to and follows through on requests for information from the media and the public, determining appropriate, accurate response and appropriate university contacts for response; collaborates with the Custodian of Public Records to respond to requests for information in compliance with the Inspection of Public Records Act.
• Plans and disseminates internal and external communication of information through various media that is designed to keep public informed of accomplishments or points of view.
• Writes, edits, reviews and assures appropriate distribution of communication/public relations materials that have a wide impact including news releases, articles, speeches, on-line information services, and broadcast scripts; may oversee production and publication of communication/public relations materials and related communication.
• Gather, write, edit, coordinate and upload information for/to the web site; may assist with the design of consistent methodologies for the development of internet/intranet and new emerging technological communication resources.
• Leads or guides the work of a collaborative communication team as appropriate.
• Performs miscellaneous job-related duties as assigned.

• You will hold the beacon for development and user experience at a company while helping us scale from 3 million users to 50 million users
• Build performance and effective new features by participating in the overall application lifecycle
• Build modular, reusable, performant, and optimal features both in frontend and backend
• Code, debug, troubleshoot, deliver
• Help maintain and improve existing data structures while planning and implementing new model data structures for scalability
• Continuously improve stability and performance of company’s tech platform
• Be the user’s voice and help make product decisions
• Exhibits knowledge and behavior to adopt Information Security and Privacy practices at their work.

• 1 - 4 years experience as a Full-Stack Developer
• In-depth understanding of the entire web development process (design, development, and deployment)
• Proficiency with Nodejs, MongoDB, AWS.
• Proficiency with front-end languages (e.g. HTML, JavaScript, and CSS)
• Team Building & Leadership
• Want to interact with all levels of the company including senior leaders and cross-functional teams
• Love problem solving and thrive on handling multiple projects and tasks
• Foster strong professional relationships with the full organization
• Sense of ownership and pride in your performance and its impact on the company’s success