Customer Support Executive

Role & Responsibilities

4-7 years of Strong proficiency in Full stack Development of Web Applications and experience in shipping production applications.

Experience of using Typescript for development would be a mandate.

Frontend- next.js, react.js, vue.js and bit for svelte kit are highly preferred Backend- node.js, react.js, express.js

B.Tech in Computer Science Engineering from Tier 1 Colleges preferred

Experienced with Tailwind CSS

Experienced with TDD for component and end-to-end testing

Ableto set up CI/CD pipelines for testing and deployment (canary, staging) using Github actions according to project

Entrepreneurial mindset with strong decision-making skills

Ability to move quickly without breaking things too much (we are dreamers)

Ability to work under immense pressure which is balanced by a sense of responsibility and ownership

Comfortable working with a Git style workflow where every commit deploys to a staging environment and merged pull requests deploy to production

About us:

Corporater is a global software company that enables medium and large organizations worldwide to manage their business with integrated software solutions for governance, performance, risk, and compliance (GPRC) built on a single platform. Corporater provides the world's leading Business Management Platform which offers 'One View, One Platform' for a holistic and complete overview of business.

Our signature solutions include Integrated Risk Management, Enterprise Risk Management, Operational Risk Management, Business Continuity Management, Internal Audit Management, Operational Resilience, Regulatory and Organizational Compliance Management, Data Privacy Management, Project and Portfolio Management, Performance Management, Strategy Management, and others. All Corporater solutions can be used straight out of the box as point solutions, or in combination with other Corporater solutions to form a holistic GRC program.

Corporater solutions are used by top organizations in various industries and functions, including state and local government, energy, education, banking and finance, oil and gas, shipping, manufacturing, healthcare, communications, technology, logistics, food and agriculture, media, and non-profit.

About the Role:

As a GRC Implementation Consultant, you will be responsible for configuring, customizing, and deploying Corporater’s GRC solutions to help organizations manage risk, ensure regulatory compliance, and strengthen governance processes.

You’ll collaborate with business leaders, compliance teams, and IT stakeholders to understand their requirements and implement solutions that improve operational efficiency and regulatory adherence.

This is a client-facing role that involves working with global enterprises, requiring both technical expertise and strong consulting skills.

You will, from time to time, be required to travel overseas (Middle East /Europe) and must have a valid passport. We will accommodate any visas required.

Key Roles & Responsibilities:

Implementation & Solution Design

Ø  Lead requirements gathering workshops with clients to understand their governance, risk, and compliance needs.

Ø  Analyze business processes and regulatory requirements to design GRC workflows and automation strategies.

Ø  Configure Corporater’s Business Management Platform to support risk management, policy enforcement, internal audit, and regulatory compliance.

Ø  Develop custom workflows, dashboards, and business rules based on client requirements.

Ø  Ensure solutions are designed to scale and integrate seamlessly with enterprise IT ecosystems (e.g., ERP, IAM, ITSM, Data Analytics).

Ø  Provide technical leadership in aligning solution design with industry standards (e.g., ISO 27001, NIST, GDPR, SOX, PCI-DSS).

Technical Configuration & Customization:

Ø  Customize GRC modules and workflows to fit specific business use cases.

Ø  Implement role-based access controls (RBAC), risk assessments, and compliance tracking systems.

Ø  Design and configure risk heatmaps, KPI reports, and dashboards to provide actionable insights.

Ø  Develop data connectors and API integrations to enable seamless data exchange between Corporater’s platform and enterprise systems.

Ø  Optimize system performance, security, and usability through best practices in deployment.

Ø  Troubleshoot and resolve technical issues related to solution implementation and configuration.

 Client Engagement & Project Execution:

Ø  Act as a trusted advisor, providing GRC best practices and compliance strategies to clients.

Ø  Lead end-to-end solution deployments, from initial planning to post-go-live support.

Ø  Conduct UAT (User Acceptance Testing) sessions with business users and make necessary refinements.

Ø  Ensure clients maximize adoption of the platform by aligning solutions with their strategic goals.

Ø  Maintain detailed documentation of implementation steps, configurations, and best practices.

Training & Support:

Ø  Develop user guides, technical documentation, and knowledge base articles to support clients.

Ø  Conduct training sessions for end-users and administrators to ensure smooth adoption.

Ø  Provide post-implementation support to troubleshoot issues and fine-tune configurations.

Ø  Continuously improve implementation methodologies to enhance efficiency and client satisfaction.

Continuous Learning & Innovation:

Ø  Stay updated on emerging GRC regulations, risk management trends, and compliance best practices.

Ø  Contribute to internal knowledge-sharing by documenting best practices and lessons learned from projects.

Ø  Work closely with Corporater’s Product and Engineering teams to provide feedback for platform enhancements.

What You’ll Need to Succeed:

Ø  Bachelor’s degree in Engineering, Computer Science, or a related field.

Ø  3-5 years of experience implementing GRC solutions (e.g., Corporater,RSA Archer, MetricStream, ServiceNow GRC, OneTrust, or similar) for Implementation Consultant role.

Ø  7-10 years of experience implementing GRC solutions (e.g., Corporater, RSA Archer, MetricStream, ServiceNow GRC, OneTrust, or similar) for Sr.Implementation Consultant role.

Ø  Strong understanding of risk management & compliance frameworks (e.g., ISO 27001, NIST, SOX, GDPR, PCI-DSS).

Ø  Hands-on experience in workflow automation, business rules configuration, and role-based access control.

Ø  Technical expertise in API-based integrations, SQL databases, and reporting tools.

Ø  Excellent problem-solving, communication, and client-facing skills.

Ø  Ability to manage multiple projects and work in a fast-paced, dynamic environment.

Bonus Points if You Have:

Ø  Experience with cloud-based GRC solutions.

Ø  Familiarity with third-party risk management, IT risk, or internal audit frameworks.

Ø  Working knowledge of data analytics, AI-driven risk assessment, or regulatory compliance automation.

Thanks & Regards

Are you someone who loves making sure things just work? Do you get a kick out of finding bugs before anyone else does? If you’re excited about building reliable, user-friendly software and want to be part of a fast-growing SaaS startup, we’d love to meet you! Pullse AI is looking for a QA Engineer who’s ready to roll up their sleeves and help us deliver a top-notch product.

About Pullse

Pullse is a SaaS startup on a mission to change the way customer support works, using the power of AI. Our platform brings all support channels together, streamlines workflows, and helps businesses deliver better customer experiences. We believe in giving our team the freedom to make an impact, work transparently, and grow together.

What You’ll Do

• Test Planning & Design: Work with our product and engineering teams to understand what we’re building, then create test plans and cases that cover all the bases—frontend, backend, and AI features.
• Manual & Automated Testing: Run manual tests to catch those tricky edge cases, and build automated tests to make sure nothing slips through the cracks as we move fast.
• Bug Hunting: Log, track, and help squash bugs. You’ll be the go-to person for making sure issues are found and fixed before our users ever see them.
• Automation & CI/CD: Set up and maintain automated test frameworks, and make sure our tests run smoothly in our CI/CD pipelines.
• AI & Data Testing: Help validate our AI features, check model outputs, and make sure our data pipelines are working as expected.
• Quality Metrics & Reporting: Keep an eye on quality metrics and share clear, honest feedback with the team.
• Continuous Improvement: Join in on Agile ceremonies, suggest improvements, and help us get better every sprint.

What We’re Looking For

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 1–3 years of experience in software quality assurance, ideally in SaaS or AI-driven environments.
• Hands-on experience with both manual and automated testing for web apps, APIs, and AI systems.
• Comfortable writing scripts in Python or JavaScript for automation.
• Familiar with tools like Selenium, Cypress, Playwright, or Postman.
• Experience using version control (like Git) and working with CI/CD pipelines.
• Solid understanding of the software development lifecycle and Agile/Scrum.
• Great problem-solving skills, attention to detail, and a collaborative attitude.
• Experience testing APIs, web apps, and cloud-based platforms.
• Bonus: Experience testing AI/ML features or working with AI-powered products.

What You’ll Get

• Salary: Up to INR 3–6 LPA.
• Equity: A chance to own a piece of our journey.
• Remote-first, flexible work environment.
• The opportunity to work on innovative AI-driven products.
• A collaborative, transparent, and growth-oriented culture.
• A real impact on product quality and customer happiness.

If you’re excited about making sure our next-generation customer support platform is rock-solid, we’d love to hear from you! Send us your resume and a quick note about why you think you’d be a great fit.

Let’s build something amazing together at Pullse AI! 🚀

Inventory Planning and management, ERP Exp. working in Manufacturing or Trading Company with large SKU

§ Experience of developing web based enterprise wide applications in .NET4.5 (C#, ASP.NET), WCF, WPF, AJAX etc

§ Understanding of enterprise application development and deployment.

§ Good understanding OOPS and Design Patterns and experience of tools like Enterprise Architect.

§ Good knowledge of RDBMS design, programming and DBA concepts and experience of working in SQL Server and Oracle databases.

§ Good Design, Coding and Testing skills.

§ Knowledge and exposure to Service Oriented Architecture, Enterprise Service Bus and application Integration (using middleware).

§ Experience of working in electricity utility domain – preferably in EA/AMR/AMI/EMS/IT System Integration/ERP (for Utilities) projects

§ Mobility based software development, GPRS, GSM Knowledge of BI tools implementation.

§ Experience in mobility based applications will be an added advantage.

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

• Owning responsibility for defining and driving operational/business goals.
• Managing Day-to-day operations of the ecommerce platform.
• Building on the existing business by adding new categories and product portfolio listings on the marketplaces.
• Product Portfolio management – Assisting the team with product sales and category and performance inputs to optimize the product portfolio from time to time.
• Overseeing the day-to-day marketplace eCommerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.
• Staying up-to-date with the promotional calendars and plans of eCommerce platforms. Driving category interventions.
• Supporting the eCommerce Manager on campaigns and programs.
• Supporting integrations of eCommerce platform with main website as well as backend systems and applications.
• Guiding internal teams and vendor teams on development & implementation issues.
• Coordinating with Marketing, Sales, Supply Chain, and Operations on Day-to-day management of the eCommerce platform.
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What you need to have:

• Minimum 5 years of experience within an ecommerce operations role
• Experience handling ecommerce platforms, online sales and website content management
• Excellent communication and organizational skills in addition to project management experience
• Financial acumen- ability to reconcile accounts receivables with payments received from sales partners
• Ability to manage tasks simultaneously
• Experience working on Google and web analytics
• Experience evaluating and executing SEO strategies