Customer Support Executive

About HighLevel

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years. We currently have 600 employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home.

Our Website: https://www.gohighlevel.com/

YouTube Channel: https://www.youtube.com/channel/UCXFiV4qDX5ipEDQcsm1j4g

Role & Responsibilities:

We are seeking a highly skilled Full Stack Developer to join our CRM team. The ideal candidate will have a strong background in Node.js and Vue.js and possess hands-on experience in various technologies and concepts.

• Collaborate with cross-functional teams to design, develop, and maintain CRM applications and features
• Responsible for implementing visual elements that users see and interact with in a web application
• Build and optimize user interfaces using Vue.js for an exceptional user experience
• Develop server-side logic and APIs using Node.js
• Implement robust data storage and retrieval solutions with a focus on ElasticSearch, Data Indexing, Database Sharding, and Autoscaling
• Integrate Message Queues, Pub-sub systems, and Event-Based architectures to enable real-time data processing and event-driven workflows
• Handle real-time data migration and event processing tasks efficiently
• Utilize messaging systems such as Active MQ, Rabbit MQ, and Kafka to manage data flow and communication within the CRM ecosystem
• Collaborate closely with front-end and back-end developers, product managers, and data engineers to deliver high-quality solutions
• Optimize applications for maximum speed and scalability
• Ensure the security and integrity of data and application systems
• Troubleshoot and resolve technical issues, bugs, and performance bottlenecks
• Stay updated with emerging technologies and industry trends, and make recommendations for adoption when appropriate
• Participate in code reviews, maintain documentation, and contribute to a culture of continuous improvement
• Provide technical support and mentorship to junior developers when necessary

Qualifications:

• Good hands-on experience with Node.Js and Vue.js (or React/Angular)
• Strong understanding of ElasticSearch, Data Indexing, Database Sharding, and Auto Scaling techniques.
• Experience working with Message Queues, Pub-sub patterns, and Event-Based architecture
• Proficiency in Real-time Data Migration and Real-time Event Processing
• Familiarity with messaging systems like Active MQ, Rabbit MQ, and Kafka
• Expertise with MongoDB
• Proficient understanding of code versioning tools, such as Git
• Strong communication and problem-solving skills
• Practical experience in mentoring engineers and doing code reviews

What to Expect when you Apply?

• Exploratory Call
• Technical Round I/II
• Assignment
• Cultural Fitment Round

Perks and Benefits:

• Impact - Work with scale, our infrastructure handles around 5 Billion+ API hits, 2 Billion+ message events, and more than 40 TeraBytes of data
• Learning - Work with a team of A-players distributed across 15 countries who move fast (we have built one of the widest products on the market in under 3 years)
• Unlimited Leave Policy & remote first culture
• 1 team offsite every year

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and

whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way!

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Minimum 1 years of experiance in ROR or Angular.
• Excellent communication and teamwork skills
• Great attention to detail
• An analytical mind

About The Team

We are striving to create the best productivity tools which will help small businesses to go online and scale their growth consistently with the bleeding edge of technology. Our backend team is looking for a solid Rockstar engineer who can hack around multiple technologies and build highly scalable, low latency, distributed systems. You will work closely with our product team to build new and compelling experiences for our customers!

We place special emphasis on the continuous growth of each team member - and we do this with regular 1-1s and open communication. As Software Engineer - Backend, you will be part of self-starters who thrive on teamwork and constructive feedback.

About The Role

As a Software Engineer - Backend, you will solve real-life complex problems and create compelling experiences for our users. In this role, you will ensure that the solutions and processes that we create are of the highest quality. And in doing so, you will champion a seamless app experience for all our users. You will also collaborate with your fellow engineers to create scalable solutions that are pertinent to Product IO's overall growth.

If you are confident about solving hard, interesting and UNIQUE problems, and creating an impact within an entrepreneurial environment, then you might just be our next Software Engineer - Backend

What You'll Do:

• Lead, build, test, and release mobile application features using cross-platform tools.
• Collaborate with the front-end team to expose weaknesses and problems
• Build out our APIs and tools using Python & Firebase libraries on the backend.
• Experience with NodeJS and deployment in Serverless
• Experience with NoSql(MongoDB) and SQL(PostregSQL)
• Work closely with Product, Design, Platform, and other cross-functional groups to drive product vision.
• Previous experience helping shape API structures and building REST APIs.
• Understanding of accessibility and server compliance (GCP)

Required Qualifications:

• 2+ years professional software development experience, preferably mobile apps with a cloud backend. Example projects in (Python, Firebase)
• 6 months experience in Google Cloud Platform
• Excellent communication skills are a must, and experience with estimating and managing project tasks is important, too
• Highly driven, naturally curious, and comfortable working in a fast-paced environment

Bonus points:

• 1+ years of experience in developing Firebase apps.
• Experience in developing or designing APIs and web applications.
• Deployment in Cloud Environment.
• Familiarity with Flutter.

Why join us:

• 👫 A fast-moving, fun, growth-oriented company made up of skillful team players
• 💬 Transparent, open, and collaborative work environment
• 🌟 An opportunity to work closely with a proven executive team, board, and serial entrepreneurs

• Concept clarity of Javascript
• Solid experience in Javascript frameworks such as Reactjs and Angular js
• Minimum 2 years work experience in React JS and working knowledge of Angular JS
• Hands-on experience in coding capability in desired technology
• Experience building technical solutions for service or product industry
• 3 years of programming experience working with client-side languages such as Javascript and a strong understanding of object-oriented programming concepts
• Nice to have knowledge of UI platform libraries.
• Strong background in designing or extending existing test frameworks such as Jest, Chai and Mocha
• Strong experience with Jenkins, Maven, GIT
• Good understanding of application security (authentication, authorization, web security etc.