Customer Support Executive

Type: Client-Facing Technical Architecture, Infrastructure Solutioning & Domain Consulting (India + International Markets)

Role Overview

Tradelab is seeking a senior Solution Architect who can interact with both Indian and international clients (Dubai, Singapore, London, US), helping them understand our trading systems, OMS/RMS/CMS stack, HFT platforms, feed systems, and Matching Engine. The architect will design scalable, secure, and ultra-low-latency deployments tailored to global forex markets, brokers, prop firms, liquidity providers, and market makers.

Key Responsibilities

1. Client Engagement (India + International Markets)

• Engage with brokers, prop trading firms, liquidity providers, and financial institutions across India, Dubai, Singapore, and global hubs.
• Explain Tradelab’s capabilities, architecture, and deployment options.
• Understand region-specific latency expectations, connectivity options, and regulatory constraints.

2. Requirement Gathering & Solutioning

• Capture client needs, throughput, order concurrency, tick volumes, and market data handling.
• Assess infra readiness (cloud/on-prem/colo).
• Propose architecture aligned with forex markets.

3. Global Architecture & Deployment Design

• Design multi-region infrastructure using AWS/Azure/GCP.
• Architect low-latency routing between India–Singapore–Dubai.
• Support deployments in DCs like Equinix SG1/DX1.

4. Networking & Security Architecture

• Architect multicast/unicast feeds, VPNs, IPSec tunnels, BGP routes.
• Implement network hardening, segmentation, WAF/firewall rules.

5. DevOps, Cloud Engineering & Scalability

• Build CI/CD pipelines, Kubernetes autoscaling, cost-optimized AWS multi-region deployments.
• Design global failover models.

6. BFSI & Trading Domain Expertise

• Indian broking, international forex, LP aggregation, HFT.
• OMS/RMS, risk engines, LP connectivity, and matching engines.

7. Latency, Performance & Capacity Planning

• Benchmark and optimize cross-region latency.
• Tune performance for high tick volumes and volatility bursts.

8. Documentation & Consulting

• Prepare HLDs, LLDs, SOWs, cost sheets, and deployment of playbooks.
• Required Skills
• AWS: EC2, VPC, EKS, NLB, MSK/Kafka, IAM, Global Accelerator.
• DevOps: Kubernetes, Docker, Helm, Terraform.
• Networking: IPSec, GRE, VPN, BGP, multicast (PIM/IGMP).
• Message buses: Kafka, RabbitMQ, Redis Streams.

Domain Skills

• Deep Broking Domain Understanding.
• Indian broking + global forex/CFD.
• FIX protocol, LP integration, market data feeds.
• Regulations: SEBI, DFSA, MAS, ESMA.

Soft Skills

• Excellent communication and client-facing ability.
• Strong presales and solutioning mindset.
• Preferred Qualifications
• B.Tech/BE/M.Tech in CS or equivalent.
• AWS Architect Professional, CCNP, CKA.

Why Join Us?

• Experience in colocation/global trading infra.
• Work with a team that expects and delivers excellence.
• A culture where risk-taking is rewarded, and complacency is not.
• Limitless opportunities for growth—if you can handle the pace.
• A place where learning is currency, and outperformance is the only metric that matters.
• The opportunity to build systems that move markets, execute trades in microseconds, and redefine fintech.

This isn’t just a job—it’s a proving ground. Ready to take the leap? Apply now.

🔥 About FlexyPe

FlexyPe is a cutting-edge one-click checkout provider for D2C brands. Since our inception, we have processed over INR 120+ crores in transactions, with a monthly average of INR 15-20 crores. We are a tight-knit team of 10 passionate and relentless individuals dedicated to revolutionizing the checkout experience. As we expand our sales team, we are looking for a driven Sales Developer to join our journey.

We’re small, scrappy, and building the future. If you thrive in chaos, love wearing multiple hats, and want to leave fingerprints all over a rocketship, read on.

💪 Key Responsibilities

You’ll be on the frontlines — reaching out to e-commerce brands, starting meaningful conversations, and setting up meetings that turn into powerful partnerships. No dull corporate scripts here — you’ll play a key role in shaping our sales process, refining our messaging, and influencing the product as we grow.

What You’ll OWN:

✅ Prospect Like a Ninja: Hunt down D2C founders, marketing heads, and ops teams via LinkedIn, cold calls/emails, and creative outreach (memes? voice notes? we’re open).

✅ Pitch & Persuade: Explain why FlexyPe is the secret weapon to boost their checkout conversions (spoiler: it’s not just another tool 😎).

✅ Build the Playbook: We’re early—you’ll help define what works (and what flops) in outbound sales. Your ideas = our growth.

✅ Crush Metrics: Hit weekly targets for qualified meetings, but also surprise us with your hustle.

⚠️ Warning: This isn’t a “wait for leads” role. You’ll dig, experiment, fail, and win—fast.

✨ Who You Are

✔️ Hungry: You see “early-stage” and think “opportunity,” not “risk.”

✔️ Grit Over Experience: 1-3 years in sales? Cool. Hustle? Non-negotiable. (Bonus if you’ve sold SaaS or to e-commerce brands.)

✔️ Communication Wizard: You can make a founder pause mid-scroll with a killer subject line or 30-second pitch.

✔️ Tech-Savvy: Comfortable with CRMs (or eager to learn). ChatGPT? Your secret weapon.

✔️ Team Player: We’re small—you’ll collaborate directly with founders.

Why Join?

Impact from Day 1: Your work directly shapes FlexyPe’s trajectory. No “cog in a machine” here.

Learn at Warp Speed: Sales, marketing, product—you’ll touch it all. Mentorship from seasoned founders.

Equity & Upside: Competitive base + performance bonuses + stock options (you’re building this too).

Flexibility: Flexibility in Timing. Results > office hours.

Culture: Think “work hard, laugh harder.” We celebrate weird ideas and scrappy wins.

User Experience (UX) Design:

• Conduct user research, including interviews, surveys, and usability testing, to understand user needs and behaviors.
• Develop user personas, user flows, and information architecture to guide design decisions.
• Create wireframes and prototypes to visualize and test design concepts.
• Analyze user feedback and iterate on designs to improve usability and satisfaction.
• Ensure accessibility standards are met.
• User Interface (UI) Design:Design visually appealing and consistent user interfaces that align with brand guidelines.
• Create high-fidelity mockups and prototypes using design tools such as Figma, Sketch, or Adobe XD.   
• Develop and maintain design systems and style guides.
• Collaborate with developers to ensure accurate implementation of designs.
• Optimize designs for various devices and screen sizes.

Collaboration and Communication:

• Work closely with product managers, developers, and other stakeholders to understand project requirements.
• Present design concepts and rationale to team members and stakeholders.
• Participate in design reviews and provide constructive feedback.   
• Effectively communicate design decisions and rationale.

Design Process and Tools:

• Stay up-to-date with the latest UX/UI design trends and best practices.
• Utilize design tools such as Figma, Sketch, Adobe Creative Suite, and prototyping software.
• Apply knowledge of interaction design, visual design, and information architecture.

At least 4 years' experience as a Node.js developer.

Experience in Microservices

Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.

Mandatory experience in Postgres and MySql.

Knowledge of front-end technologies such as HTML5 and CSS3.

Superb interpersonal, communication, and collaboration skills.

Exceptional analytical and problem-solving aptitude.

Who are we?  

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 

“Hustle Mode ON” is something we live by.

We are looking for an experienced Salesforce Developer to join our team. The ideal candidate should have 4 to 6 years of hands-on experience in developing and deploying custom solutions on the Salesforce platform.

Responsibilities:

• Design and develop custom solutions on the Salesforce platform (Sales Cloud and Service Cloud)
• Work closely with stakeholders to understand their requirements and translate them into technical solutions
• Develop, test and deploy custom code using Apex, VisualForce, Lightning components, Triggers and workflows
• Collaborate with the team to create and maintain technical documentation
• Ensure that all custom solutions are aligned with best practices, standards and the Salesforce platform roadmap
• Monitor and maintain the stability and performance of the Salesforce environment
• Stay current with new Salesforce releases, features, and tools

Requirements:

• 3 to 7 years of experience as a Salesforce Developer
• Strong knowledge of Salesforce Sales Cloud and Service Cloud
• Proficient in Apex, VisualForce, and Lightning components
• Experience with Salesforce data migration and integration
• Strong understanding of Agile development methodologies
• Ability to effectively communicate with stakeholders and team members
• Salesforce Certified Platform Developer I and II (preferred)
• Having Salesforce CPQ knowledge is strongly preferred

Why Whatfix?

• Stellar Growth
• YoY revenue growth of over 300%
• Doubled the workforce in 2021
• Raised $140 million to date 
• Tripled the valuation since 2020
• Listed #143 fastest-growing company in North America 2021 as per Deloitte Technology Fast 500™
• Top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list 
• Top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco 
• Recognized by Gartner as a Global Market Leader in the digital adoption space
• Unique Exposure
• With 80% revenue getting generated from outside India and several Fortune 500 customers across the world, Whatfixers get the unique opportunity to work closely with the top enterprises from day one. 
• Customers at the heart of everything 
• Consistently scored an unprecedented 100th Percentile B2B SaaS Customer NPS during this time period, according to GrowthScore, and earned 97% CSAT score over the last two years - 21% higher than the Software Industry average. 
• Gartner Peer Insights rated Whatfix 4.7/5, and G2 Crowd Reviews rated the company 4.6/5. Recognized as “Top Rated” by TrustRadius. 
• Enjoy several accolades from Stevies, Golden Bridge Awards, CXA and Globee Awards for excellence in customer support
• Whatfixers comes first
• Top 20 Places to Work For, Worldwide by Glassdoor & Battery Ventures based on 
• Glassdoor rating of 4.5% 
• 99% approval rate of the CEO
• 2022 Best Tech Startups in San Jose by The Tech Tribune 
• LinkedIn - Top 5 startups to Work For in 2020! 
• Flexible Work Location - Work from any of the offices in Gurgaon / Gurugram & Bangalore / Bengaluru as per your convenience 

Trusted by our investors:

• SoftBank Vision Fund2 
• Sequoia Capital India 
• Dragoneer Investment Group 
• F-Prime Capital 
• Stellaris Venture Partners
• Cisco Investments 
• Eight Roads Ventures 
• Helion Ventures

Note: 

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it; 
• We are an equal opportunity employer and value diverse people because of and not despite the differences. We do not discriminate based on race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status