Customer Support Representative

Responsibilities

• Partners with business stakeholders to translate business objectives into clearly defined analytical projects.
• Identify opportunities for text analytics and NLP to enhance the core product platform, select the best machine learning techniques for the specific business problem and then build the models that solve the problem.
• Own the end-end process, from recognizing the problem to implementing the solution.
• Define the variables and their inter-relationships and extract the data from our data repositories, leveraging infrastructure including Cloud computing solutions and relational database environments.
• Build predictive models that are accurate and robust and that help our customers to utilize the core platform to the maximum extent.

Skills and Qualification

• 12 to 15 yrs of experience.
• An advanced degree in predictive analytics, machine learning, artificial intelligence; or a degree in programming and significant experience with text analytics/NLP. He shall have a strong background in machine learning (unsupervised and supervised techniques). In particular, excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, logistic regression, MLPs, RNNs, etc.
• Experience with text mining, parsing, and classification using state-of-the-art techniques.
• Experience with information retrieval, Natural Language Processing, Natural Language
• Understanding and Neural Language Modeling.
• Ability to evaluate the quality of ML models and to define the right performance metrics for models in accordance with the requirements of the core platform.
• Experience in the Python data science ecosystem: Pandas, NumPy, SciPy, sci-kit-learn, NLTK, Gensim, etc.
• Excellent verbal and written communication skills, particularly possessing the ability to share technical results and recommendations to both technical and non-technical audiences.
• Ability to perform high-level work both independently and collaboratively as a project member or leader on multiple projects.

1. 2 to 4 years of experience
2. hands on experience using python, sql, tablaue
3. Data Analyst 

 • 15+ years of product development experience for large-scale secure systems with high volume and high-performance requirements.
      • Experience in the financial domain preferred.
      • Hands-on developer in Core Java with an excellent understanding of computer science fundamentals, data structures, algorithms and design patterns.
      • Experience with frameworks like Spring, Restful Webservices, Queuing systems, Angular, and Python is highly desired.
      • Deep understanding of several cloud providers such as AWS, Azure, Google etc.
      • Hands-on experience developing CI/CD pipelines for continuous development and integration.
      • Deep knowledge and experience of Java/J2EE and servers like Tomcat.

• JD For Customer Service Manager

• This position is responsible for developing, coordinating, and maintaining top-notch customer service tactics, customer relations and communication strategies through superior service. It will also play a key role in maintaining the required level of service and customer satisfaction and proactively identifying future improvement opportunities.
• Interact with clients and build relationships with them while ensuring their needs are being met.
• Strong client-facing and communication skills.
• A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service
• A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
• Managing a large number of incoming calls and emails.
• A thorough knowledge of the product or service the company they work for is offering
• Liaising with internal stakeholders and follow up with external customers.

• Designing and building infrastructure to support AWS, Azure, and GCP-based Cloud services and infrastructure.
• Creating and utilizing tools to monitor our applications and services in the cloud including system health indicators, trend identification, and anomaly detection.
• Working with development teams to help engineer scalable, reliable, and resilient software running in the cloud.
• Participating in on-call escalation to troubleshoot customer-facing issues
• Analyzing and monitoring performance bottlenecks and key metrics to optimize software and system performance.
• Providing analytics and forecasts for cloud capacity, troubleshooting analysis, and uptime.

• Should have strong experience of a couple of years, in leading DevOps team and planning, defining DevOps roadmap and executing as per the same along with the team 
• Familiarity with AWS cloud and JSON templates, Python, AWS Cloud formation templates
• Designing solutions using one or more AWS features, tools, and technologies such as EC2, EBS, Glacier, S3, ELB, CloudFormation, Lambada, CloudWatch, VPC, RDS, Direct Connect, AWS CLI, REST API
• Design and implement system architecture with AWS cloud - Develop automation scripts, ARM templates, Ansible, Chef, Python, Powershell Knowledge of AWS services and cloud design patterns- Knowledge on Cloud fundamentals like autoscaling, serverless
• Have experience with DevOps and Infrastructure as Code: AWS environment and application automation utilizing CloudFormation and third-party tools. CI/CD pipeline setup utilizing
• CI experience with the following is a must: Jenkins, Bitbucket/GIT, Nexus or Artifactory, SonarQube, WireMock or other mocking solution 
• Expert knowledge on Windows/Linux OS/Mac with at least 5-6 years of system administration experience
• Should have strong skills in using JIRA build tool
• Should have knowledge in managing the CI/CD pipeline on public cloud deployments using AWS
• Should have strong skills in using tools like Jenkins, Docker, Kubernetes (AWS EKS, Azure AKS), and Cloudformation.
• Experience in monitoring tools like Pingdom, Nagios, etc.
• Experience in reverse proxy services like Nginx and Apache
• Desirable experience in Bitbucket with version control tools like GIT/SVN
• Experience of manual/automated testing desired application deployments
• Experience in database technologies such as PostgreSQL, MySQL
• Knowledge of helm and terraform

Who we are: We are an Information Technology product company with a commitment & track record of providing business solutions to enterprises. Our mission is to make enterprises more efficient, productive and agile through our product and services. We believe ourselves a partner in the journey of growth and transformation of enterprise. Job Description  Understanding and analyzing project requirements and translating it into specifications and programming deliverable  Working closely with analysts, designers and clients to enhance existing applications as well as build new applications.  Maintaining the systems and updating as per requirements.  Understand the business requirement or problem and transform product from the provided concept, product vision and design

We’re looking for an all-star Relationship Manager to join our Pune team.

 

If you are high energy, upbeat, enthusiastic and confident—with excellent communication and people skills. You are an above and beyond team player who is extremely detail-oriented and meticulous. In addition, you’re fun to work (and workout) with and have a strong passion towards health & fitness as well as being part of high-growth startups, then Fitato is the perfect fit for you.

 

The ideal candidate will be responsible for gaining a deep understanding of our partner's'business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our partners and analyzing data. Essentially, you will act as the main point of contact for our partners. 

 

Responsibilities

• Dialogue with our clients to understand their business objectives and challenges
• Analyze partners' data and provide strategic recommendations to clients
• Monitor user reservations and partner promotion
• Build efficiency in support processes for improving partners side experience
• Resolve operational problems on the partners' side within a specified time
• Attend meetings with partner facilities for orientations, branding, resolving issues & relationship building.
• Handle invoicing, including calculation of completed units of service
• Serve as the one-point contact for the sales team for all reservations and schedule of the activities.

 

Qualifications

• Positive, can-do, roll-up-your-sleeves, self-starter mindset and attitude.
• Highly organized, multi-tasking skills with strong attention to detail.
• Strong work ethic with a relentless desire to go above and beyond.
• Excellent time management skills and ability to work under pressure
• Strong communication and interpersonal skills

 

CTC : 2.0L - 4.0L· P.A

 

Role : Full Time · 

 

Perks : Unlimited fitness classes (all you can sweat) and the chance to gain experience at a fast-moving, hyper-growth start-up. 

At Kapuchin Games we are passionate about building high quality world class mobile social games.Our games Ludo Gold, Rash Riders , Tiny Christmas are available on Play Store and App Store for download. Role You will be directly involved in core engineering functions related to building a range of mobile games across different genres Responsibilities Design and code features assigned to you, with complete ownership over game features Deliver modular , reusable ,scalable and high performance code Unit test your code for feature completion, stability and performance Collaborate actively on an ongoing basis with other functions , primarily Game Design and Art Participate in broader design discussions and contribute ideas Qualifications The following skills are essential Experience in Unity3D (preferably version 4.6 and above) or similar game engines Experience in profiling and performance tuning Experience in C# or similar languages Expert knowledge on Object Oriented Programming Advanced knowledge on software engineering principles and practices is a must Minimum 2 years experience Highly Desired Degree in game development or related areas Knowledge in other services like Facebook Integration, Analytics Integration and other plugins Knowledge in Photon server Experience in Multiplayer games Experience with XCODE or Android Studio/Android Development Compensation Compensation is best in class ; we are a well funded startup and offer packages that are a combination of salary with significant equity. To know more about the company visit www.kapuchin.net Please share this post. Thank you!

We are a small team of highly motivated tech enthusiasts on a mission to empower teachers to teach online through branded learning app. You will have the power to influence millions of students and thousands of teachers through your work. If you want build awesome product and solve real problems, then we want to talk to you. Job Description You will be responsible for customer retention and driving customer satisfaction. You will be responsible for leading post-sales efforts including customer on-boarding, driving user adoption and satisfaction, owning customer renewals, and developing up-sell opportunities. You’ll develop strong, long-lasting customer relationships as a trusted advisor. What should I do? --------------------- - Onboarding new customers and manage day to day relationships - Operate as lead point of contact for customers - Understand customer needs and requirements. Present them with solution - Perform effective online demos to customers and prospects - Strong written and spoken skills in English. Speaking in Hindi is a plus - Excellent conversational skills and telephone etiquette - Documenting of help, troubleshooting and problem resolution steps - Contributing to product roadmap based on customer inputs and providing feedback to product team on new features rolled out - Educate Learnyst customers about new features and their benefits - Discovering up-sell opportunities and contract renewals - Conducting customer feedback calls and reviews Your goal is to transition Learnyst customer as loyal Learnyst client who can willingly promote and recommend Learnyst brand for others. Qualification ---------------- - MBA in Marketing / Sales. Prior work experience is not a necessity - Knowledge of internet marketing (blogs, SEO, social media marketing, rss, etc) is a big plus Why Join Learnyst? ----------------------- - Gain hands on experience in serving direct customers - Exposure to understand market opportunities and contribute directly to growth of company - Opportunities to create online courses - Opportunities to learn - We will provide great work environment and challenging work How to Apply? ----------------- - Apply with your resume and a note (no more than 100 words) about why Learnyst should consider your application - Prior work experience is not a necessity. Freshers with a flair for customer satisfaction can apply

We are a tech driven B2B, B2C Loyalty/Marketing Startup based out of Gurgaon and are looking to expanding our core team.