Customer Support Representative

Position: Retail sales manager

Experience: 5+ year in jewellery retail sales

salary: Negotiable

Location:: Gurgaon; delhi

Industry: Retail/ Jewellery

Job Summary:

We are looking for an experienced and dynamic Retail Sales Manager to oversee the daily operations of our jewellery showroom. The ideal candidate will be responsible for driving sales, managing staff, ensuring excellent customer service, and maintaining the showroom aesthetics and inventory.

Key Responsibilities:

Sales & Customer Service:

• Achieve and exceed monthly and annual sales targets.
• Build and maintain relationships with customers to enhance loyalty and repeat business.
• Train staff on sales techniques, product knowledge, and customer engagement.
• Ensure high standards of customer service, handling inquiries, concerns, and complaints efficiently.
• Drive promotions, discounts, and festive offers to maximize revenue.

Showroom & Inventory Management:

• Maintain the showroom cleanliness, organization, and visual appeal.
• Ensure all jewellery pieces are displayed attractively as per brand guidelines.
• Oversee stock levels, track sales trends, and coordinate with the purchasing team for restocking.
• Conduct regular stock audits and ensure loss prevention.

Team Management:

• Lead, mentor, and motivate the sales team to achieve showroom goals.
• Conduct training sessions on sales techniques, jewellery trends, and customer handling.
• Schedule shifts and assign duties to optimize workforce efficiency.
• Monitor team performance and provide constructive feedback for improvement.

Marketing & Business Development:

• Implement in-store marketing campaigns and collaborate with digital marketing teams for promotions.
• Engage in local community events to promote brand awareness.
• Identify new business opportunities, partnerships, and collaborations.

Administrative & Compliance:

• Ensure all transactions are processed accurately through billing software.
• Maintain proper documentation of sales, stock movement, and customer records.
• Ensure compliance with legal and company policies, including safety measures and security protocols.

mail updated resume with current salary-

email: jobs[at]glansolutions[dot]com

satish: 88 O2 74 97 43

As an IT Technical Lead, you will play a crucial role in managing and leading a team of IT professionals. You will be responsible for providing technical guidance, overseeing project execution, and ensuring the successful delivery of IT solutions. Your expertise will be instrumental in driving innovation, implementing best practices, and maintaining a high level of technical excellence within the organization.

Key Responsibilities:

Team Leadership: Lead a team of IT professionals, including developers, engineers, and support staff. Provide guidance, mentorship, and technical expertise to ensure team members' growth and success. Foster a collaborative and positive work environment.

Technical Strategy and Planning: Develop and implement a strategic technical roadmap aligned with the organization's goals and objectives. Stay up to date with emerging technologies and trends, and assess their applicability to the organization's IT infrastructure. Make recommendations for technology adoption or enhancements.

Project Management: Oversee the execution of IT projects, including resource allocation, task assignments, and timelines. Collaborate with stakeholders to gather requirements, define project scope, and ensure successful project delivery. Monitor project progress, identify and mitigate risks, and resolve issues as they arise.

Technical Expertise: Serve as a subject matter expert in various IT domains, such as software development, infrastructure management, cybersecurity, and data management. Stay informed about industry best practices and provide guidance on technical standards, frameworks, and methodologies. Conduct research and evaluation of new technologies to support business objectives.

Collaboration and Communication: Collaborate with cross-functional teams, including business stakeholders, product managers, and other IT teams. Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders. Foster strong relationships with external vendors and partners.

Troubleshooting and Issue Resolution: Assist in troubleshooting complex technical issues and provide guidance to team members in resolving them. Identify root causes, implement corrective actions, and develop preventive measures to avoid similar issues in the future. Ensure the timely resolution of critical incidents.

Continuous Improvement: Drive continuous improvement initiatives within the IT department by identifying areas for optimization, streamlining processes, and implementing automation where applicable. Promote a culture of innovation, learning, and knowledge sharing within the team.

Qualifications and Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Proven experience in a technical leadership role, managing and leading a team of IT professionals.

Strong technical background in one or more IT domains, such as software development, infrastructure management, cybersecurity, or data management.

In-depth knowledge of industry best practices, emerging technologies, and trends.

Proficiency in project management methodologies and tools.

Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

Strong problem-solving and troubleshooting abilities.

Demonstrated ability to drive innovation, implement process improvements, and foster a culture of continuous learning.

• Must worked on Spring Boot as an individual contributor.
• Develop a distributed and scalable solution for high-performance financial solutions
• Design, code, test, debug, and document programs as well as support activities for the corporate systems architecture
• Develop tools for performance tracking, monitoring, and reporting on the suite of server-side applications
• Perform and manage stages of the SLDC and participate in the systems review with Project Lead/Manager
• Should have knowledge on Cloud applications preferably on AWS
• Devops with Jenkins, Shellscripting
• Must have experience / knowledge in Cluster Management Frameworks , Spark, Kafka,
• Elastic Search, Docker and database, build-and-test (preferred).
• Demonstrate skills in problem-solving and decision-making
• Experience with Test Driven Development using TestNG/Junit testing framework

• Minimum of 3+ years of experience with server-side core java development
• Hand-on experience in Micro Services with Spring Boot and use of tools like Sonar Qube, Jenkins, AWS.
• Test methodologies and testing tools e.g. JUnit.
• Shell scripting to handle basic scripting
• Able to work independently and produce high-quality solutions.
• Excellent team player and strong interpersonal skills.
• Participating in code reviews
• Knowledge in cloud and DevOps will be plus

Introduction

http://www.synapsica.com/">Synapsica is a https://yourstory.com/2021/06/funding-alert-synapsica-healthcare-ivycap-ventures-endiya-partners/">series-A funded HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don't have to rely on cryptic 2 liners given to them as a diagnosis. 

Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyse medical images and create v2.0 of advanced radiology reporting.  We are backed by IvyCap, Endia Partners, YCombinator and other investors from India, US, and Japan. We are proud to have GE and The Spinal Kinetics as our partners. Here’s a small sample of what we’re building: https://www.youtube.com/watch?v=FR6a94Tqqls">https://www.youtube.com/watch?v=FR6a94Tqqls

Your Roles and Responsibilities

The senior product manager will own end-to-end delivery of Synapisca’s AI based radiology products including defining scope, creating wireframes, creating execution plan, product launch, feedback incorporation and iterations. In this role you would not only get to flex your skills but also learn to thrive in a fast-paced start-up environment with a high degree of autonomy. This cross-functional leadership position requires you to work closely with the Engineering, Design, Category Management and Marketing teams to bring new products to life.

Being comfortable in the chaos of a fast-paced environment, dealing with ambiguity, a penchant for innovation, an innate ability to get into details and drive execution excellence is essential to success in this profile.The candidate must be creative, ask questions, and be comfortable challenging the status quo. The position is based in our Bangalore office.

Primary Responsibilities

• Building and executing new initiatives and roadmaps for retention and increasing customer lifetime value.
• Understand the healthcare market, customers and build business cases for new product opportunities.
• Listen to the users on a regular basis and figure out the opportunities to solve their problems.
• Manage product lifecycle from ideation to launch and beyond which would include liaising with multiple stake-holders.
• Work closely with partners and clients from 4 continents to localize the product builds as per their need and ensure adoption of the new features.
• Use data, creativity, and experimentation to constantly improve the product experience
• Plan product reviews with engineering teams and reviews with leadership. 
• Work on product roadmap, backlog, and deliverables. 
• Create and socialize artifacts that clearly communicate requirements including BRDs, user flows, and prototypes.  
• Formulate hypotheses and quickly validate with prototypes, user feedback, and experimentation.  
• Work with customers, support, and engineering teams to handle and resolve any critical customer issues that arise.

Requirements

• 5+ years in software product management with a consistent record of timely and quality delivery of software products
• Experience in one or more of the following is a plus: SaaS, HealthTech, Enterprise products etc.
• High bias for action with demonstrable history of identifying and resolving cross-project interdependencies
• Ability to juggle several initiatives and shift priorities as needed
• Exceptional communication skills (verbal and written communication) with a knack for storytelling
• Data Driven with proficiency on data querying and analysis.
• Experience with tools like SQL, Excel, Tableau, Qlikview etc. is preferred
• Have prior experience in the development team and understand how modern development frameworks function.
• Passionate about translating customer needs to usable design and process flows for growth levers and optimization.
• Have Good understanding of funnels, agile & sprints, and wireframes.
• Have the attitude to be comfortable with ambiguity and have the skill to transform broad ideas into action plans and display Empathy towards users and also your colleagues.
• Understand how the application functions and the technicalities around it.
• Have familiarity with tools like Google data studio, Firebase, Google Analytics, Product Analytics tools, Sketch and Figma.
• Love analytics and very frequent experimentation

• Writing reusable, testable, and efficient code.
• Perform Code reviews of other team members.
• Design and implementation of low-latency, high-availability, and performant applications
• Integration of user-facing elements developed by front-end developers with server-side logic
• Implementation of security and data protection
• Integration of data storage solutions.
• Liaise with the product management team and architect the application / improve the architecture wherever necessary.

Skills And Qualifications

• 7+ years of the overall experience.
• Strong Practical knowledge and understanding of RESTful API
• Excellent Python coding skills and understanding of Python best practices (PEP8)
• Should handle a team of minimum 4 members
• Excellent detail-oriented, problem-solving skills and the ability to quickly learn and apply new concepts, principles, and solutions
• 7+ years of good hands-on experience in Python, with knowledge of Django
• Good hands-on experience in SQL Database (MYSQL / Postgres)
• Familiarity of Front End Development ( ReactJS )
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Able to create database schemas that represent and support business processes.
• Strong unit test and debugging skills
• Proficient understanding of code versioning tools GIT.
• Has experience of working in an Agile Environment.
• Fluent in English (written and oral) Fluency in a second language is preferred.
• Comfortable working remotely with great communication skills for a remote work environment.

Bonus qualifications

• Knowledge of any cloud. ( Especially Azure )

Hey 

We are looking for freelance Android Developers for our new startup. 

If you believe you are a developer who can follow all best practices and create quality apps, only then apply for this job. 

We can allow you to work on your desired time frames each week, but we are strict about deadlines. 

We expect you to be good at

- Managing rest services 
- Managing cache and permanent storage

- Preparing pixel perfect UI which is compatible with all screen sizes (designs will be given)

- Daily pushing your code using Git 

- Writing clean and understandable code

All the best!

Product Support Engineer (L1 Support) – Immediate Requirement.

Key skills

• 1-3 years exp in Product Support Role.
• Need to Understand the product and features, to demonstrate the end users.
• Sound knowledge on Java and SQL
• Need to Analyze and Resolve the Product specific queries, MySQL.
• Consistently Deliver the customer requirements.
• Engage with Development team and manage the progress of cases.
• Should be able to cope up with high pressure work environment.
• Work model will be 24X7.

Must require

• Good Communication both verbal and written
• Analytical skills
• Team player
• Preferred male applicants only