Customer Support Representative
Desired Profile:
➢ Must have excellent communication skills in English (both oral and written)
➢ Willingness to work in night shift and join ASAP
➢ Both experienced and freshers can apply
Other Details:
• Process: inbound voice process (US healthcare)
• Night shift
• Work from office
• Salary – 13.5K to 18.5 K inhand (depending upon experience and CTC)
• 5 days working & 2 days weekly off
• Location – Salt Lake, sector -5 , Kolkata
Job Perks-:
✓ Fixed weekend (Sat & Sun) off
✓ Cab drop facility provided
✓ Subsidised meals
✓ No sales, no target
✓ PF & ESI available
✓ Attendance allowance of 1k per month provided.
✓ Lucrative bonus and incentives available
Similar jobs
What You will do
● Create beautiful software experiences for our clients using design thinking, lean and agile methodology.
● Work on software products designed from scratch using the latest cutting edge technologies, platforms and languages such as JAVA, python, Javascript, GoLang and Scala.
● Work in a dynamic, collaborative, transparent, non-hierarchical culture.
● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients.
● Help to grow the next generation of developers and have a positive impact on the industry.
Basic Qualifications
● Experience: 4+ years.
● Hands-on development experience with a broad mix of languages such as JAVA, Python, Javascript etc.
● Server-side development experience mainly in JAVA, (Python and nodeJS can be considerable)
● UI development experience in ReactJS or AngularJS or PolymerJS or EmberJS or Jquery etc. are good to have.
● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.
Nice to have Qualifications
● Product and customer-centric mindset.
● Great OO skills, including design patterns.
● Experience with devops, continuous integration & deployment.
● Exposure to big data technologies, Machine Learning and NLP will be a plus.
Benefits
● Competitive salary.
● Work from anywhere.
● Learning and gaining experience rapidly.
● Reimbursement for basic working set up at home.
● Insurance (including a top up insurance for COVID).
Location
Remote - work from anywhere
Location:- Andheri East (Marol Maroshi Road, Mumbai)
Employment Type:- Full Time (Starts at 12 noon daily)
Company size: 35 employees + several third parties for various functions
Type: Privately Held
USA: 32 Mallard Cove, Barrington, RI 02806, USA
Mumbai: 3th Floor, 369, Sarla Park, Above Bank of Baroda, Marol Maroshi Road, Opp Seven Hill Hospital, Andheri (E), Mumbai - 400059
Office is 10 mins from Marol Metro Station
Note: Please only apply if you have mobile app development experience.
Must have skills:
iOS
- Good Knowledge of Apache Cordova.
- Strong OO design and programming skills in Objective-C.
- Familiar with iOS SDK (UIKit, Cocoa Touch, Core Data, Core Location, etc).
- Familiar with xcode.
Android
- Strong OO design and programming skills in Java (J2EE J2ME).
- Familiar with the Android SDK.
- Knowledge of SQLite, MySQL or similar database management system.
- Familiar with Developer IDE Android Studio.
Common
- Understanding of other compiled languages
- Experience on web service integration (SOAP, REST, JSON, XML)
- Experience of development using web technologies
- Good understanding of OO programming and design patterns
- Good understanding of HTML5, JavaScript, jQuery, Ajax and PHP
- Experience building web and native apps
- Experience using social media APIs
- Ads integration using a 3rd party ad server (DART)
- Using version control (e.g. SVN)
- Excellent debugging and optimisation skills
Good to have skills:
- LAMP development experience
- PHP frameworks (e.g. Zend)
- PHP template engines (e.g. Smarty)
- Creative design skills
- Working with a content management system
- Working in a media publishing environment
Role: Project Manager
Department: Marketing - Software
Employment Type: Full-Time, Permanent
Role Category: Software Development
Key Responsibilities:
- Excellent verbal & written communication skills.
- Manage Voice/Non voice Process- Payment, Refunds etc.
- Ensures metrics, monitor process, provide regular coaching & mentoring to team.
- Knowledge of payments and fintech.
- Respond to requests through emails or chats for information in a timely, professional and positive manner to develop strong customer relations.
- Providing information about a product or service.
Desired Candidate Profile:
- Excellent verbal and written communication skills.
- Technical bent of mind to isolate a problem quickly.
- Have proven experience in the same domain.
Education- Any Graduate
Position(s): Executive/ Senior Executives – Tele-sales/ Inside Sales
Location(s): Hyderabad
Job Brief:
We are looking for enthusiastic and talented Tele Sales/ Inside Sales Representative that thrives in a competitive and quick sales cycle environment.
Responsibilities:
• Sourcing new business opportunities through inbound lead follow-up and outbound calls and emails.
• Understanding customer needs and requirements and accordingly suggesting the best solution.
• Close new business by qualifying opportunities and securing online demonstrations/meetings with key decision makers.
• Attend sales meetings, work closely with the team, and keep current with all product information, pricing, and contract terms.
• Staying informed about competing products, new technologies, and services.
Desired Skills & Experience:
• 0-5 years of Tele / Inside sales experience in the B2B market with demonstrated success in solution sales domains such as enterprise software.
• Demonstrated experience developing new business relationships at all levels of enterprise organisations.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Comfortable selling tech product over calls and web presentation tools.
• Ability to multi-task, prioritise, and manage time effectively.
• Minimum qualification: A bachelor's degree in any discipline.
A proven sales record and experience selling SaaS/PaaS products will be a big plus
Preferred Skills:
- Good communication skills in English (Written and Oral)
- Strong knowledge of RDBMS concepts
- Strong analytical and problem-solving skills
- Experience in performance tuning
- Experience in interaction with the customer
- Mandatory technical skills Java, Spring boot , Microservices , Hibernate
- Preferred Tools (SVN, GIT, Maven, Jenkins Jira Confluence)
- Ability to explore the application by himself/herself from the training provided.
Responsibilities:
- New feature development or enhancement or change request activities (Requirement analysis, Requirement documentation, Design, Coding, Review, Testing and Release process)
- Defect Fixing (Defect analysis, route cause identification, Code change, testing, obtaining user confirmation and release process)
- Support tasks (Ticket analysis, data uploading, performance tuning, job monitoring, any analysis task, ReportGeneration and etc.,)
- Level 2 and Level 3 support (Support process adherence)
- Functional and technical or solution documentation preparation
- Execution will either be Waterfall or Agile
- The process needs to be followed as defined by RBEI or RBEI’s Customer
- Preparation & participation in the project status and review meeting
Experience: 2-8
Gender: Female candidates only
We are looking for candidates who have demonstrated both a strong business sense and deep understanding of the quantitative foundations of modeling.
We are on the look out for energetic & dedicated professionals, who are willing to take up roles that are both challenging and rewarding.
Role: Performance Marketing Specialist
Work Status :Full Time
Work Location : Delhi Public School,
Nacharam, Hyderabad.
Roles & Responsibilities:
- Strategize, manage and execute customer acquisition (lead generation) activities across all digital channels including search and social media.
- A/B test and optimize paid ad campaigns (text/social media ads) & landing pages.
- End-to-end management and execution of Google Ads & Facebook/Instagram Ads.
- Schedule and run timely website audits for SEO.
- Oversee and execute basic on-page and off-page SEO activities.
- Support content creation team with keyword research data.
- Explore and identify new channels for customer acquisition.
- Monitor and report daily/weekly/monthly data.
- Setup email marketing campaigns for lead nurturing.
Key Requirements
- Minimum of 4 years of experience in performance/growth/digital marketing.
- Proficient in running ad campaigns on Google Ads and Facebook Ads.
- Strong knowledge in Google Analytics, Google Search Console, Microsoft Excel/Google Sheets.
- Broad understanding on SEO that covers search algorithms, structured data and UX.
- Good knowledge in any popular SEO tools like SEMRush, Ahrefs, Moz Pro etc.
- Proven experience in keyword research and creating/editing content for SEO.
- Excellent communication skills especially in written English.
- Detail-oriented and motivated individual who can work with minimal assistance.
Work Location: Hyderabad/Remote
Interested candidates can send their updated resume.
Regards
G . Anitha
HR Manager
Delhi Public School
Nacharam/Mahendra Hills / Nadergul
Technical knowledge
- Design and implement software components using up-to-date technologies and best practices.
- Comprehensive understanding of the REST architecture.
- Strong working experience in Angular,HTML5, CSS3
- Strong working experience in Container Orchestration Management on-premise and public cloud (Docker, Kubernetes or similar)
- Overall understanding of the Service Oriented Architecture
- Experience with widely used design patterns.
- Should possess prior experience in building distributed multi-tier applications with single sign-on.
- Continuous Integration (CI) and Automated Deployment on AWS/Azure
- Static and dynamic code quality analysis
- Should understand the dynamics of the full-stack development and guide junior team members.
- Experience in developing enterprise-scale software platforms
- Should have hands-on experience in managing releases.
- Build applications using Azure Services and deploy them on Azure Infrastructure.
We are looking for a talented and competitive Sales Development Representative that thrives in a quick sales cycle environment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be a pro at using Linkedin, Sales CRM, Email and comfortable making connections via Skype chats or calls every day.
Responsibilities:
- Learn & understand our products and our prospective clients well.
- Understand customer pain points, requirements and correlate Habitate solutions and customer requirements.
- Source new sales opportunities through outbound reach, cold emails, skype chats or phone calls, or anything to reach out to prospective customers.
- Respond, engage and qualify inbound leads and inquiries.
- Engage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account intelligence.
- Execute planned sales activities and develop a target list of high potential new customers.
- Resolve customer complaints regarding sales and services.
- Achieve monthly & quarterly quotas.
- Perform effective online demos to prospects.
- Manage customer queries.
Requirements:
- Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.
- Ability to make focused efforts to close deals. The ideal candidate should be strategy-driven with a research-based approach.
- Proven sales development experience, preferably at an Internet startup or SaaS industry.
- Track record of over-achieving quota.
- Savvy with LinkedIn sales navigator, and CRM tools.
- Proficient with corporate productivity and web presentation tools.
- Ability to multitask, prioritize and manage time effectively
culture and operating norms as a result of the fast-paced nature of a new, high-growth
organization.
• 7+ years of Industry experience primarily related to Unstructured Text Data and NLP
(PhD work and internships will be considered if they are related to unstructured text
in lieu of industry experience but not more than 2 years will be accounted towards
industry experience)
• Develop Natural Language Medical/Healthcare documents comprehension related
products to support Health business objectives, products and improve
processing efficiency, reducing overall healthcare costs
• Gather external data sets; build synthetic data and label data sets as per the needs
for NLP/NLR/NLU
• Apply expert software engineering skills to build Natural Language products to
improve automation and improve user experiences leveraging unstructured data storage, Entity Recognition, POS Tagging, ontologies, taxonomies, data mining,
information retrieval techniques, machine learning approach, distributed and cloud
computing platforms
• Own the Natural Language and Text Mining products — from platforms to systems
for model training, versioning, deploying, storage and testing models with creating
real time feedback loops to fully automated services
• Work closely and collaborate with Data Scientists, Machine Learning engineers, IT
teams and Business stakeholders spread out across various locations in US and India
to achieve business goals
• Provide mentoring to other Data Scientist and Machine Learning Engineers
• Strong understanding of mathematical concepts including but not limited to linear
algebra, Advanced calculus, partial differential equations and statistics including
Bayesian approaches
• Strong programming experience including understanding of concepts in data
structures, algorithms, compression techniques, high performance computing,
distributed computing, and various computer architecture
• Good understanding and experience with traditional data science approaches like
sampling techniques, feature engineering, classification and regressions, SVM, trees,
model evaluations
• Additional course work, projects, research participation and/or publications in
Natural Language processing, reasoning and understanding, information retrieval,
text mining, search, computational linguistics, ontologies, semantics
• Experience with developing and deploying products in production with experience
in two or more of the following languages (Python, C++, Java, Scala)
• Strong Unix/Linux background and experience with at least one of the following
cloud vendors like AWS, Azure, and Google for 2+ years
• Hands on experience with one or more of high-performance computing and
distributed computing like Spark, Dask, Hadoop, CUDA distributed GPU (2+ years)
• Thorough understanding of deep learning architectures and hands on experience
with one or more frameworks like tensorflow, pytorch, keras (2+ years)
• Hands on experience with libraries and tools like Spacy, NLTK, Stanford core NLP,
Genism, johnsnowlabs for 5+ years
• Understanding business use cases and be able to translate them to team with a
vision on how to implement
• Identify enhancements and build best practices that can help to improve the
productivity of the team.