Customer Support Representative

Key Responsibilities:

• Develop and implement effective recruitment strategies to meet staffing needs.
• Source candidates through job boards, social media, and networking.
• Conduct interviews and assess candidates' qualifications.
• Coordinate with hiring managers to understand position requirements.
• Maintain a positive candidate experience throughout the hiring process.
• Assist in the development of employer branding initiatives.

Qualifications:

• Proven experience in talent acquisition or recruitment.
• Strong communication and interpersonal skills.
• Ability to manage multiple recruitment projects simultaneously.
• Familiarity with applicant tracking systems (ATS) and recruiting tools.

About

GradRight is an ed-fin-tech company committed to driving transparency and accountability in the global higher education sector.

We are the world's first platform that integrates 'Selection' with 'Financing'. and brings students, banks, and universities into a SaaS environment to make smarter decisions. Using data science, technology, and strategic partnerships across the industry, we enable students to find the “Right University” at the “Right Cost”. We are on a mission to aid a million students to find their best-fit universities and financial offerings by 2025.

$ 1 BillionOur second product, SelectRight, is the world's first MarTech SaaS platform that redefines how students select the right colleges and how colleges find and engage with the right students.

GradRight is a Delaware, USA-registered company with a wholly-owned subsidiary in India.

Brief

Obsession with customer needs, passionate about customer experience, and thrive on data - if you resonate with these, then we’d love to hear from you. As a product manager, you’ll be the voice of reason for our entire product ecosystem. You’ll join a fast-paced environment and work with cross-functional teams to design and deliver products aligned with the company’s vision and strategy.

Responsibilities

• Collect and analyze customer needs, collaborate with key stakeholders to ideate and deliver compelling solutions that create incremental value for customers
• Create buy-in for product vision across all stakeholders
• Develop positioning strategies that can drive growth and improve market share
• Create and maintain detailed product requirements and roadmap
• Create and track product success metrics and use them to identify problems and opportunities to pursue
• Work with designers to build wireframes, validate and translate them into full-blown designs
• Collaborate with engineering teams to drive feasibility analysis and refine product requirements
• Work closely with engineering teams to deliver the roadmap while optimizing for time-to-market
• Own the design <> engineering teams hand-off, release timelines, and work with business teams to plan and execute product launches
• Evaluate marketing and sales strategies to ensure that they are in line with product strategy
• Standardize the product design process and evangelize the same across all stakeholders
• Requirements:At least 6 years experience as a product manager at a B2C startup, with war stories to share
• Proven track record of managing all aspects of product development lifecycle
• Strong understanding of software development workflows and ability to work with top-notch engineering teams
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
• Excellent written and verbal communication skills
• Strong presentational and public speaking skills
• Bias for experimentation and ability to ask the right questions
• Good to have:Both B2C and B2B experience, preferably on marketplace-like initiatives
• Exposure to edTech and/or finTech domains
• Worked on products that addressed an international audience
• Worked on products that scaled to millions of users

Location: Gurgaon

Additional resources: Our team - https://gradright.com/team.html

• Customer Testimonials - https://gradright.com/testimonials.html

GradRight on social media - LinkedIn, Instagram

Tasks and Responsibilities:

• Detailed technical analysis and specifications;

• Technical artifacts for new releases and automated tests as appropriate;

• Participation in meetings with the project team;

• Inputs to team lead for monthly activity and status reports of the team;

Profile:

• Bachelor or Master degree;

• +5 years of professional experience in software development;

• +3 years of hands-on Java or Node.js/Typescript development experience;

• Knowledge of JSF, Angular or Wicket;

• Knowledge of Docker, Solr/Elastic and/or Amazon Web Services (lambda, dynamodb, IAC, cognito, SNS, SQS, step-functions, cloud watch, log group, https codes used in REST api) is an advantage;

• Fluent in English

Built a collaboration platform - messaging, voice, video - to be used in mobile apps, web etc. 

● Good understanding of Docker and Kubernetes deployments

• Experienced software developer with extensive knowledge of software development and agile methodologies, building responsive web applications using PHP, HTML/CSS, AngularJS, Web Services, and. NET.
• Good to have Healthcare domain experience.
• Ability to clearly understand requirements and translate them to software.
• Review business requirements, identify gaps, and assist in authoring functional design documents.
• Analytical mind with problem-solving aptitude.
• Proactive and self-starter requiring minimal supervision, who can collaborate with multiple stakeholders in the company.
• Proficiency in relational databases like MySQL, MS SQL Server, and/or Oracle and web servers like IIS/Apache.
• Knowledge of cloud technologies (AWS, Azure, Google cloud), container, and virtualization will be a big plus.
• Familiarity with Continuous integration (Jenkins/Hudson), automated testing, and version control (GitHub, SVN).
• Knowledge of 3 rd party libraries and APIs, modern frameworks and design patterns, and test automation tools for Unit and Performance testing.
• Awareness of secure coding practices and standards.
• Knowledge of Single-Sign-On using OAuth 2.0/SAML/OID/JWT would be a definite plus. Above all, you should love to build and ship products that real people use every day!

Roles and responsibilities:

• An ideal candidate will exhibit the following traits:
• Manage and support the existing development platform on PHP and AngularJS
• Adapt and work on distributed technology stacks.
• Implement multi-tenancy scalable architecture
• Work with BAs to define or elaborate business software requirements.
• Design and build responsive and usable interface (UI/UX) for mobile applications through appealing, visual design.
• Take ownership of product features and work closely with stakeholders to ideate and rapidly release minimum viable product or mobile app solutions across healthcare products.
• Extensive experience with SDLC phases including Agile methodologies.
• Assist in designing client-side and server-side architecture.
• Perform code reviews, validation, and verification testing.
• Knows the use of version control software (GIT).
• Document technical design and unit test plans.
• Provide technical support to US customers during production issues
• Must have experience in working with multiple & small teams.
• Evaluate security and regulatory requirements.
• Proactively communicate in providing status reports and report blockers.
• Debug code, solve incidents and defects.
• Develop well-managed, high-quality, scalable and reusable code.
• Should have excellent English (both verbal and written) skills.
• Should have excellent interaction and client communication skills.
• Solve technical challenges and take pride in their solutions and code.

Job brief DotNet (2 to 3 years)
We are looking for a .Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support.

In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and excellent communicator.

Your goal will be to work with internal teams to design, develop and maintain software.

Responsibilities
-Participate in requirements analysis
-Collaborate with internal teams to produce software design and architecture
-Write clean, scalable code using .NET programming languages
-Test and deploy applications and systems
-Revise, update and debug code
-Improve existing software
-Develop documentation throughout the software development life cycle (SDLC)
-Serve as an expert on applications and provide technical support
Requirements
-Proven experience as a .NET Developer or Application Developer
-Familiarity with the http://asp.net/">ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))
-Familiarity with architecture styles/APIs (e.g RESTful)
-Understanding of Agile methodologies
-Excellent troubleshooting and communication skills
-Any Graduate (Computer Science, Engineering or a related field)