Customer Support Representative

• Initiate outbound calls to potential customers to introduce and promote products/services.
• Conduct follow-up calls to nurture leads.
• Build rapport with potential customers. 
• Identify potential leads through effective questioning and conversation.
• Meet and exceed daily, weekly, and monthly sales targets.
• Efficiently manage call time to maximize productivity and achieve sales goals.
• Follow predefined scripts while adapting to customer responses to maintain consistency.

Role and Requirements

·      Managing sales distribution and growth for Hotchaa! in retail – MT and GT

·      Come with good knowledge, understanding and relationships with GT and MT market in India, specifically Mumbai

·      Understand way of working for FMCG product growth – distribution, listing, promotions, merchandising

·      Establish sales objectives and targets by forecasting and developing monthly sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products; work to achieve set sales targets along with marketing team

·      Identify and build the right retail partnerships online and offline to drive sales for Hotchaa! products

·      Manage relationships and engagement with channel partners (online and offline) including analyzing sales potential, SKU rationalization, pricing and promotion decisions and trend forecasting

·      Conduct frequent trade visits to gain valuable insights on stock movement, monthly trends and tweak strategy accordingly.

·      Build and nurture relationships with retailers and distributors, discuss their needs and assess the quality of the company’s relationship with them

·      Develop and implement new sales initiatives, strategies and programs to capture key demographics

·      Provide sales support to distribution partners and work closely on POS promotions / shelf displays / marketing / visibility strategy along with marketing inputs

• Roles & Responsibilities
• Job Purpose:
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• To manage the store operations of the respective store efficiently and run it as a successful unit through effective stock management, visual merchandising and achieve the desired sales targets while ensuring the customer service of highest standards.
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• Job Context & Major Challenges:
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• A store manager has to manage the storel operations, and at the same time achieve the sales target within a stipulated budget allocated for the store. The store manager has to manage the relationship with the visual merchandising team, projects ,HR ,buying team to ensure that the upkeep training, recruitment, the maintenance of the store are proper, and has to report to the regional manager .
• The major challenges of the jobholder are:
• Lack of responsibility shown by the CCAs after few months of recruitment, low discipline levels • Screening of right candidate for accurate hiring
• Consistency of the sales inspite of daily challenges
• Consistency in delivery TC Experience daily
• Inventory management
• Rostering / people management / grievance
• Accountabilities
• Establish rapport with potential and actual customers on a daily basis • Ensure clean and safe environment for the customer
• Ensures Daily capture of customer information & Bill linking – identify gaps and suggest improvement
• Looks into pattern of information and draw inference on customer types /likings/trends /quality of information captured
• Thank you cards / Calls – process adhered to ( Tracking and ensuring business results and quality call outs
• Ensure every customer gets TC delight 100% adherence of experience delivered
• Ensure that customers become repeat customers once they enter the store.Personally develop relations with top 50 customers of the store • Track customer sales closely across segments /types on a weekly basis • Supervise customer needs and looks at new ideas to delight.
• Performance chats on a monthly basis with individuals
• 24 hours resolution for crew grievance /if escalation to close within 7 days
• Take the initiative at the store level to improve the employee engagement
• Ensure Development plan for Coache’s and their teams is managed well on a quarterly basis..
• Appraisals – Quarterly chats on performance as per KRA
• Ensure there is development plan prepared for all store

People Management

Motivate the staff during the morning briefing about daily sales targets • Rostering , Schedule shifts and ensure punctuality of staff

HR Overview

• Screening for New hires as per Evaluation matrix
• Closure of timely recruitments
• Monthly StoreTraining Calendar adhered to , and gaps are filled on a monthly basis
• Weekly Audits and check on understanding on new joinee training • Ensure 100% adherence that every customer get TC Delight - manages evaluations and trainings for the team - issues with customers sorted within 24 hours - Observes coaches and ASM and take inputs for their Teams - Training needs identified and discussed with L&D for resolution

Visual Merchandising

• Implementation of the plan along with the VM champ
• VM changes at the suitable times in the store
• Replenishment of stocks on the floor
• Ensure VM Guidelines are met before store opening and during the day • Ensures daily actions are taken on VM opening checklist
• Window Maintenance – Ensures standards are met – does a walk thru twice a day
• Gives feedback on sections before pictures are taken and sent to HO • Display change – ensures activity done and time lines adhered to • Fixture maintainace –ensures problems are timely fixed.
• New GTM Window installations – timely done
• Track sales from merchandise going to stylists

Standard Operating Procedures

• Ensures that store opening/closing standards are followed properly,if gaps helps improve system
• Drives Store PnL
• Responsible for personnel planning, work hours, store / team holiday plan
• Inventory management and planning for each product category • Drives Store CRM Managements
• Ensure Timely closure on MIS / Reports Etc Ensure that the housekeeping staff follows the checklist properly
• Control mechanical maintenance of lights, air-system, electrical equipment

Accountabilities

• Reports property damage, request needed repairs within company time frames
• Conducts monthly meetings with different stakeholders
• Ensure proper installation of signage display façade properly cleaned • Daily Counts – Supervision of accuracy and timely reports sent. • Inward /Outward – Resigters maintained ,weekly supervision on dispatch / signs off on compliance
• Manages External Relations –Landlords / Mall team/ vendors

Cost Management

• Schedule the expenditures for the month(petty cash management)
• Follow the preventive maintenance schedule to reduce the costs
• Maintain the safety, energy consumption, and expenses reports
• Control costs incurred on the services provided by the vendors
• Control cash deposits and submission of credit slips on a daily basis
• Maintain records pertaining to customer discounts, schemes
• DMS – Supervision of DMS entry weekly and sufficient funds for store to run

Achievement of sales targets

• Explain & drive the sales targets to Managers on a daily basis • Coordinates with RM on Monthly Targets
• Contribute to the team efforts for accomplishing desired results by setting objectives and directions for KPI’s ,category revenue, competiton analysis,market trends
• Analyze sales very 3 hours to better daily performance
• SMS to be sent to the RM as required
• Motivate store team to achieve daily targets
• Understand Business on a MTD/WTD/FTDbasis and briefs coaches .

Shrinkage control

• Ensure the global count is done accurately on a daily basis and reports sent to HO
• Ensure that nobody from the staff indulges in pilferage and other activities
• Co-ordinate with security guard & staff to keep a watchful eye on customers
• Anticipate problems & preempt them by coming up with creative solutions
• Constantly identifies areas of improvement, takes initiative to drive them

People Management- Demonstrates ability to holistically monitor various HR analytics like workforce planning, staffing levels, engagement scores, salary costs, attrition levels

Competencies- Works with individuals to identify areas of development, works to improve them

Work Standards- Sets standards for excellence to achieve a high level of quality • Accepts responsibility of outcomes of one’s work; admits mistakes and refocuses efforts

Provides encouragement and support to others in accepting responsibility; does not accept others’ denial responsibility without questioning

Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals.

Gets Results- Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals

Customer Relations- Works to educate the customers so that they are fully aware of products Establishes good interpersonal relationships by helping people feel valued

Handles upset customers by hearing the customer, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues

Team Work- Builds strong teams that capitalize on differences in expertise, competencies

Champions collaborative team working across departments/ functions • Proactively works with colleagues to develop solutions to their issues

Prospecting and Lead Generation US market - SaaS products

Farming, Cold reachout, existing relationships, partnerships

Product demo, proposal drafting, negotiation, contracts 

CRM (ZOHO) mgmnt

Exceed monthly, quarterly, annual targets

mavQ is seeking a motivated Lead FullStack Enginner to join our team. mavQ is a low-code Artificial Intelligence platform that enables organizations to build fast, cohesive, and user-friendly applications to digitally transform while creating valuable insights. mavQ offers AI-enabled products such as Intelligent document processing, a contact center platform, a suite of electronic research administration tools, DataX- a data orchestration and pipeline tool with a built-in machine learning workbench, and more. mavQ also offers professional services for full-stack development and AI services on the multi-cloud ecosystem. Learn more... 

You will be an integral member of the Professional Services team dedicated to work on the recently acquired mavQ’s Electronic Research Administration products built on a REST based Java platform running in Tomcat. The work is about 70% implementation and new development and 30% maintenance.

Skills Required:

• At least 8 years of experience with Frontend and Backend Technologies.
• Experience in Java, Spring, API Integration, Angular, Frontend Development.
• Ability to work with caching systems such as Redis.
• Good understanding of cloud computing & Distributed systems.
• Experience in people management.
• Capability of working within a budget of hours and completing projects by a deadline to appropriate quality standards
• Communicate clearly and ask clarification questions, dig deeper.
• Ability to work from visual and functional specifications
• Work with a positive attitude even when circumstances may be unfavorable
• Understand RESTful APIs, MVC concepts, and how to effectively use SVC systems
• Ability to work effectively in a team of developers and representatives of other functional groups, such as design
• ​​Good Experience in CI/CD, Kubernetes, Test suits, Docker.
• Good Understanding of the Command line.
• Good with client Interaction.

Roles & Responsibilities:

• Effective Problem Solving Skills. Assist the team with debugging & guidance when needed.
• Responsible for managing a team of 8-10 developers.
• Lead the product’s technical domain with full authority.
• Assist the product & project management teams with setting timelines & priorities for feature development.
• Drive good coding standards & development practices in the team. 
• Own the code review process for the team & ensure high quality work.
• Assist with system & architecture design & research into new technologies.
• Be involved with client communications when needed from a product sales perspective. 

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -
• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others

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1. Knowledge of Selenium Test Environment (STE) and the ability to configure it
2. Ability to customize Selenium in various integrations
3. Automation of various projects, for example, a framework
4. Communication and interaction with customers to solve their problems
5. Development of equipment automation plans and their approval