Customer Support Representative

Job Title: Customer Support Executive (Work From Office)

Working Days: 6 days a week

Shift: 9-hour rotational shifts

Week Off: Rotational

Eligibility: Graduates – Freshers can apply

Undergraduates – Minimum 1 year of experience required

Fluent English communication is mandatory

Salary: ₹15,000 – ₹18,000 in-hand

Role: Handle customer queries professionally, provide accurate information, and ensure a smooth customer experience.

Roles and Responsibilities:

• Develop and implement quality management systems.
• Conduct quality audits, analyses, and management to ensure compliance with ISO standards.
• Establish and maintain quality control standards and procedures
• Develop and implement checklists for quality documentation and inspection.
• Collaborate with cross-functional teams to identify areas for improvement in renewable energy projects.
• Evaluate the efficiency of existing quality systems and recommend improvements.
• Ensure timely completion of all quality-related tasks within budget constraints.
• Provide technical support to resolve quality-related issues during project execution.
• Oversee and manage high-capacity solar projects as the project head.
• Lead and manage teams efficiently to achieve project goals.

Profile: Software Developer

Experience: 5 +Years

Location - Ahmedabad

Key skills: .NET Core, Angular, MVC & MYSQL

KEY RESPONSIBILITIES

• Design, build, and maintain high-performance, reusable, and reliable code.
• Can work solely or as a team player for existing and upcoming projects.
• Ability to work independently and within a team
• Understanding of the Software Development Life cycle.
• Good understanding of object-oriented design principles
• 
  

SKILLS AND EXPERIENCE

• At least 5 yrs. of experience in Web application
• At least 5 yrs. of experience in MS SQL Server
• Expert in Angular, Web APIs
• Knowledge of object-oriented programming, SOLID principles, and design patterns
• Excellent problem-solving skills
• Must communicate in English effectively
• Analyze the existing codebase
• Design and implement solutions
• Collaborate with other developers to refactor and improve the efficiency of the code.
• Ensure that the software adheres to best practices in coding and architecture.
• Guide and mentor junior developers in performance optimization techniques.
• Should have understanding and experience of software development best practices/clean coding practices/clean coding practices
• Attention to detail and commitment to high-quality/error-free deliverables
• Conduct code reviews and provide feedback to ensure code quality and performance.
• Time Flexibility
• Stay up to date with the latest trends and technologies in software development and performance optimization.
• Familiar with Jira and Bitbucket
• Familiarity with cloud-native Dev Ops automation & building CI/CD pipelines

Responsibilities

·        Design and build advanced applications for the iOS platform.

·        Collaborate with cross-functional teams to define, design, and ship new features.

·        Work on bug fixing and improving application performance.

·        Identify and correct bottlenecks and fix bugs

·        Help maintain code quality, organization, and automatization

·        Support the whole application lifetime from idea through design, testing, release, and maintenance

·        Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Skills

·        Proficient with Swift and Cocoa Touch

·        Experience with iOS frameworks such as Core Data, Core Animation, etc.

·        Experience with offline storage, threading, and performance tuning

·        Familiarity with RESTful APIs to connect iOS applications to back-end services

·        Understanding of Apple’s design principles and interface guidelines

·        Experience with performance and memory tuning with tools 

·        Familiarity with cloud message APIs and push notifications

·        Knack for benchmarking and optimization

·        Proficient understanding of code versioning tools source tree, git

·        Familiarity with continuous integration

·        Solid grasp of algorithms, memory management, object oriented programming, and MVC Design

Competencies

·        Excellent communication skills

·        Ability to co-ordinate with cross functional teams  

·        Should be a good Team player.

The primary focus of this role is to achieve the expected sales and revenue targets for the assigned Special Cables Category.

PLEASE READY ALL THE POINTS BELOW BEFORE APPLYING

Roles and Responsibilities

• Should be technically & commercially competent with the industrial wires and cables. Strong knowledge of all types of Special Wires and Cables.
• Achieving targeted sales for B2B business in Special Wires and Cables.
• Candidates with adequate experience and have strong contacts in the following industries such as Military, Marines, Shipbuilding, Oil & Gas, Mining, Coal, Metals etc industry will be preferred.
• Responsibility to handle customer calls and follow-ups, quotation price negotiation, finalizing the quotation, meeting with customers, payment terms and delivery terms till the order execution and payment receipt.
• Continuously work towards identifying new markets, expanding our geographies and segments through focused and continuous business development initiatives and taking appropriate actions.
• Create a market intelligence report and utilize the same to achieve goals. Achieve Sales Target as per the annual budget plan.
• Looking for an energetic candidate, with a strong sales and marketing background, proven track record, target-oriented, good communication skills, and analytical and presentation skills.

About KAFQA

At Kafqa, we are building the next generation performing arts platform. Our mission is to transform how India learns, performs & watches performing arts. Our launch services consist of technology-enabled dance classes in our proprietary studios, production facilities, and social media broadcasting & competitions.

Founder & Team

The founder is Shariq Plasticwala. He is a graduate of IIT Bombay & Stanford GSB. He was part of the founding team of Amazon India where he played a key role for over 8 years. Among his roles at Amazon, he was the CEO of Amazon’s first joint venture in India and a Board Member of Amazon’s payments business. The other members of the founding team consisted of senior executives from Shiamak Davar & Byju’s.

Background

•   At least 6+ years experience in back-end development in a fast-paced environment, working in Python & Django Framework
• Should Have experience leading a team.
•   Deep understanding of technologies used in web products, including Rest APIs
•   Sound understanding of SQL/NoSQL databases such as PostgreSQL and MongoDB.
•   Deep familiarity with UNIX, major cloud platforms (AWS, Azure), DevOps.
•   Understanding of databases, and related tools, paradigms.

Opportunity

Here are some of the things you might have to do on any given day:

•   Developing APIs and endpoints for deployments of our product.
•   Infrastructure Development such as building databases, creating and maintaining automated jobs.
•   Build out the back-end to deploy and scale our product.

This profile will include the following responsibilities:

- Develop Parsers for XML and JSON Data sources/feeds

- Write Automation Scripts for product development

- Build API Integrations for 3^rd Party product integration

- Perform Data Analysis

- Research on Machine learning algorithms

- Understand AWS cloud architecture and work with 3 party vendors for deployments

Job description:  

• Create product design on Salesforce.com platform using Classic Salesforce and Salesforce Lightning.
• Good knowledge of Salesforce Lightning Framework.
• Build-in Salesforce plug-ins and connectors.
• Build/Enable complex customizations of the CRM application and Deployment in Salesforce ecosystem.
• Build the code according to the Technical Specifications, Detailed Design, Maintainability, and Coding and Efficiency standards.
• Must have Good Knowledge of Apex Triggers, Batch Classes and Schedulers.
• Must have Experience in Mentoring the People in Team.
• Integration using REST and SOAP.
• Experience in Salesforce Community cloud will be preferred.
• Experience in any Deployment Tool will be preferred.

1. The person will be required to generate new business from international markets (B2B, B2C),Business directory..
2. Well Skilled in writing the initial drafts and proposal based on te client requirements.
3. Candidates should have relevant experience in selling Mobile App development and web, ERP services in domestic and overseas markets.
4. Understand Technical requirement of customer, Making presentation to client
5. Developing Sales Projection Plan
6. Good Knowledge of Upwork Linkedin and other bidding portals to get the new prospects and close the deals
7. Candidate should have good experience in End to End Sales i.e. from lead Generation to closure of prospects
8. Candidate must have sound technical knowledge of Android, iOS and Web Application, latest trends in mobile & Web technology
9. Candidates should have exp in reaching out to B2B and B2C prospects.
10. Candidates should have excellent communication  skills, good selling attitude, and be result oriented.
11. Candidates should be self motivated to achieve the sales target.