
Customer Support Representative
Desired Profile:
➢ Must have excellent communication skills in English (both oral and written)
➢ Willingness to work in night shift and join ASAP
➢ Both experienced and freshers can apply
Other Details:
• Process: inbound voice process (US healthcare)
• Night shift
• Work from office
• Salary – 13.5K to 18.5 K inhand (depending upon experience and CTC)
• 5 days working & 2 days weekly off
• Location – Salt Lake, sector -5 , Kolkata
Job Perks-:
✓ Fixed weekend (Sat & Sun) off
✓ Cab drop facility provided
✓ Subsidised meals
✓ No sales, no target
✓ PF & ESI available
✓ Attendance allowance of 1k per month provided.
✓ Lucrative bonus and incentives available

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About Amagi & Growth
Amagi Corporation is a next-generation media technology company that provides cloud broadcast and targeted advertising solutions to broadcast TV and streaming TV platforms. Amagi enables content owners to launch, distribute and monetize live linear channels on Free-Ad-Supported TV and video services platforms. Amagi also offers 24x7 cloud managed services bringing simplicity, advanced automation, and transparency to the entire broadcast operations. Overall, Amagi supports 500+ channels on its platform for linear channel creation, distribution, and monetization with deployments in over 40 countries. Amagi has offices in New York (Corporate office), Los Angeles, and London, broadcast operations in New Delhi, and our Development & Innovation center in Bangalore. Amagi is also expanding in Singapore, Canada and other countries.
Amagi has seen phenomenal growth as a global organization over the last 3 years. Amagi has been a profitable firm for the last 2 years, and is now looking at investing in multiple new areas. Amagi has been backed by 4 investors - Emerald, Premji Invest, Nadathur and Mayfield. As of the fiscal year ending March 31, 2021, the company witnessed stellar growth in the areas of channel creation, distribution, and monetization, enabling customers to extend distribution and earn advertising dollars while saving up to 40% in cost of operations compared to traditional delivery models. Some key highlights of this include:
· Annual revenue growth of 136%
· 44% increase in customers
· 50+ Free Ad Supported Streaming TV (FAST) platform partnerships and 100+ platform partnerships globally
· 250+ channels added to its cloud platform taking the overall tally to more than 500
· Approximately 2 billion ad opportunities every month supporting OTT ad-insertion for 1000+ channels
· 60% increase in workforce in the US, UK, and India to support strong customer growth (current headcount being 360 full-time employees + Contractors)
· 5-10x growth in ad impressions among top customers
• Experience in the financial domain preferred.
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• Hands-on experience developing CI/CD pipelines for continuous development and integration.
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• This position is responsible for developing, coordinating, and maintaining top-notch customer service tactics, customer relations and communication strategies through superior service. It will also play a key role in maintaining the required level of service and customer satisfaction and proactively identifying future improvement opportunities.
• Interact with clients and build relationships with them while ensuring their needs are being met.
• Strong client-facing and communication skills.
• A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service
• A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
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- Designing and building infrastructure to support AWS, Azure, and GCP-based Cloud services and infrastructure.
- Creating and utilizing tools to monitor our applications and services in the cloud including system health indicators, trend identification, and anomaly detection.
- Working with development teams to help engineer scalable, reliable, and resilient software running in the cloud.
- Participating in on-call escalation to troubleshoot customer-facing issues
- Analyzing and monitoring performance bottlenecks and key metrics to optimize software and system performance.
- Providing analytics and forecasts for cloud capacity, troubleshooting analysis, and uptime.
Skills
- Should have strong experience of a couple of years, in leading DevOps team and planning, defining DevOps roadmap and executing as per the same along with the team
- Familiarity with AWS cloud and JSON templates, Python, AWS Cloud formation templates
- Designing solutions using one or more AWS features, tools, and technologies such as EC2, EBS, Glacier, S3, ELB, CloudFormation, Lambada, CloudWatch, VPC, RDS, Direct Connect, AWS CLI, REST API
- Design and implement system architecture with AWS cloud - Develop automation scripts, ARM templates, Ansible, Chef, Python, Powershell Knowledge of AWS services and cloud design patterns- Knowledge on Cloud fundamentals like autoscaling, serverless
- Have experience with DevOps and Infrastructure as Code: AWS environment and application automation utilizing CloudFormation and third-party tools. CI/CD pipeline setup utilizing
- CI experience with the following is a must: Jenkins, Bitbucket/GIT, Nexus or Artifactory, SonarQube, WireMock or other mocking solution
- Expert knowledge on Windows/Linux OS/Mac with at least 5-6 years of system administration experience
- Should have strong skills in using JIRA build tool
- Should have knowledge in managing the CI/CD pipeline on public cloud deployments using AWS
- Should have strong skills in using tools like Jenkins, Docker, Kubernetes (AWS EKS, Azure AKS), and Cloudformation.
- Experience in monitoring tools like Pingdom, Nagios, etc.
- Experience in reverse proxy services like Nginx and Apache
- Desirable experience in Bitbucket with version control tools like GIT/SVN
- Experience of manual/automated testing desired application deployments
- Experience in database technologies such as PostgreSQL, MySQL
- Knowledge of helm and terraform

We’re looking for an all-star Relationship Manager to join our Pune team.
If you are high energy, upbeat, enthusiastic and confident—with excellent communication and people skills. You are an above and beyond team player who is extremely detail-oriented and meticulous. In addition, you’re fun to work (and workout) with and have a strong passion towards health & fitness as well as being part of high-growth startups, then Fitato is the perfect fit for you.
The ideal candidate will be responsible for gaining a deep understanding of our partner's'business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our partners and analyzing data. Essentially, you will act as the main point of contact for our partners.
Responsibilities
- Dialogue with our clients to understand their business objectives and challenges
- Analyze partners' data and provide strategic recommendations to clients
- Monitor user reservations and partner promotion
- Build efficiency in support processes for improving partners side experience
- Resolve operational problems on the partners' side within a specified time
- Attend meetings with partner facilities for orientations, branding, resolving issues & relationship building.
- Handle invoicing, including calculation of completed units of service
- Serve as the one-point contact for the sales team for all reservations and schedule of the activities.
Qualifications
- Positive, can-do, roll-up-your-sleeves, self-starter mindset and attitude.
- Highly organized, multi-tasking skills with strong attention to detail.
- Strong work ethic with a relentless desire to go above and beyond.
- Excellent time management skills and ability to work under pressure
- Strong communication and interpersonal skills
CTC : 2.0L - 4.0L· P.A
Role : Full Time ·
Perks : Unlimited fitness classes (all you can sweat) and the chance to gain experience at a fast-moving, hyper-growth start-up.


