Customer Support Representative

About Rocketlane

https://rocketlane.com/">Rocketlane is a SaaS startup founded in April 2020 by https://www.linkedin.com/in/srikrishnang/">Srikrishnan Ganesan, https://www.linkedin.com/in/vignesh-girishankar/">Vignesh Girishankar, and https://www.linkedin.com/in/deepakbsub/">Deepak Balasubramanyam. Before Rocketlane, they built a successful in-app messaging startup that was acquired by Freshworks(NASDAQ: FRSH) in 2015.

Rocketlane launched in June 2021 and washttps://www.producthunt.com/posts/rocketlane"> #1 Product of the day on Product Hunt. It has a fast-growing, global customer base, including LinkSquares, AppCues, ContractPodAI, Chargebee, parcelLab, and many more.

Rapid early traction and customer love has catapulted Rocketlane to be recognized as a Leader in the G2 Category of Client Onboarding. Rocketlane has raised $21M in capital from global VCs such as 8VC, Nexus Venture Partners, Matrix Partners India, and super angels like Gokul Rajaram and Girish Mathrubootham.

Rocketlane offers a first-of-its-kind collaborative customer onboarding platform that enables businesses to onboard their customers better, faster, and smoother. It helps speed up revenue recognition and grow NRR for the vendor and enables faster time-to-value and a delightful customer onboarding experience.

What’s the opportunity?

Are you a backend developer looking to fast-track your learning and growth? Have you looked at world class products like Asana, Notion, or Airtable, and felt “I wish I were part of the early team that built these products”?

At Rocketlane, we’re a team that has previously built and rolled out globally successful SaaS products used by tens of thousands of customers. We’re laser focused on delivering a world class product again, and looking for an ambitious backend engineer to join our existing team of 9 engineers.

If it excites you to think of a fast-paced start-up environment, building something big from scratch, breaking down new problems, creating new APIs, working on performance issues, getting hands-on with devops initiatives, and showcasing demos of your work every Friday with a happy and passionate team, then this is the right opportunity for you.

Some of the tech problems you get to work-on as a backend engineer would be to build the backend for a modern spreadsheet experience from scratch, work on infra as code, write robust code that is fault tolerant, work on performant code that adheres to SLOs set by the organization. 

About you:

• 3 - 7 years of experience
• Expertise in the following areas
• Java
• HTTP Protocol
• You’ve heard of or worked with some of the following tech stacks / products
• Spring
• PostgreSQL
• Redis
• Docker
• Message brokers
• GitHub
• These non-functional areas are familiar to you
• Performance 
• Debugging
• Log management

Nice to have:

• Familiarity with AWS

What’s in it for me?

• Great opportunity: Rocketlane genuinely cares about everyone we hire. You’ll learn new things and grow no matter how experienced you are; you will be working with founders who have more than three decades of collective experience in building significant B2B SaaS startups. 
• Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out thehttps://www.linkedin.com/feed/hashtag/?keywords=rocketlane_meet_the_team"> MTT(Meet The Team) videos on our LinkedIn. 
• Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.
• Growth:  You could easily and quickly transition into other sales roles you might like.
• Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.
• Monetary rewards and benefits: Competitive stipend, flexible leave policy, and more! 

About the Role: 

As a Solution Design team member, you will be focused on designing solutions for some of the most challenging and exciting problems that we are working to solve in the logistics industry. You will be responsible for understanding the customer's business, supply chain challenges and building practical processes or technologically led solutions for these. This role is varied and fast-paced – constantly adapting to the logistics industry's landscape and business needs.

Key responsibilities:

• Study the customer's supply chain process and build a deeper understanding of industry-specific supply chains, their underlying & fundamental challenges, and build holistic solutions.
• Analyze data to come up with actionable insights.
• Drive implementation of complex engagements.
• Become a knowledge powerhouse within the organization for anything related to logistics.
• Develop holistic business requirements and drive product development while working with the product and technology team. 
• Take ownership of complex projects, work with cross-functional teams and drive the projects to completion. Be accountable for the overall technical excellence and quality of the technical output. 
• Educate and support customers, both pre-and post-sales, helping them with implementation, testing, integrations, and more.

Preferred qualifications:

• MBA with 4+ years of solid experience in Logistics.
• Good knowledge of logistics, preferably within Steel, Cement, FMCG, Transportation or related industries.
• Good to have experience working with B2B product-based organizations.
• Ability to understand the processes and cost drivers of customers from different industries.
• Strong analytical skills, with the ability to translate data into insights.
• Self motivated, result - oriented with a bias for speed and action.
• Good verbal, written, social, presentation and interpersonal skills.
• Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly while still focusing on details and being analytical.

·      Core responsibilities to include analyze business requirements and designs for accuracy and completeness. Develops and maintains relevant product.

·      BlueYonder is seeking a Senior/Principal Architect in the Data Services department (under Luminate Platform ) to act as one of key technology leaders to build and manage BlueYonder’ s technology assets in the Data Platform and Services.

·      This individual will act as a trusted technical advisor and strategic thought leader to the Data Services department. The successful candidate will have the opportunity to lead, participate, guide, and mentor other people in the team on architecture and design in a hands-on manner. You are responsible for technical direction of Data Platform. This position reports to the Global Head, Data Services and will be based in Bangalore, India.

·      Core responsibilities to include Architecting and designing (along with counterparts and distinguished Architects) a ground up cloud native (we use Azure) SaaS product in Order management and micro-fulfillment

·      The team currently comprises of 60+ global associates across US, India (COE) and UK and is expected to grow rapidly. The incumbent will need to have leadership qualities to also mentor junior and mid-level software associates in our team. This person will lead the Data platform architecture – Streaming, Bulk with Snowflake/Elastic Search/other tools

Our current technical environment:

·      Software: Java, Springboot, Gradle, GIT, Hibernate, Rest API, OAuth , Snowflake

·      • Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture

·      • Cloud Architecture: MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD)

·      Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite

• Working with hiring managers to understand immediate and future requirements in the various business units
• Handle recruitment activities from gathering the requisitions, sourcing, screening, interviews, offers, follow-up till the candidate joins
• Implementing hiring strategies that can attract top talent with required skillsets
• Building an effective pipeline of candidates and managing candidate relationships
• Choosing the optimum recruitment channel with a special focus on new age sourcing techniques
• Ensuring delivery within agreed timelines and a formal tracking process/ reporting/ metrics
• Handling salary mapping, offer negotiation and following up with the candidates
• Managing reporting, analytics and key recruitment SLAs like cost per hire, recruitment cost ratio, source mix, offer to join ratio, hiring TATetc./ processes and compliance
• Stakeholder Management

What you need to have:

• Minimum 3+ years of experience in the recruitment domain
• Proven track record of hiring candidates, across levels in Engineering and Product functions
• Good communication and interpersonal skills
• Good with reports and creating dashboards
• Awareness of the latest sourcing channels and techniques
• Creative approach to work

Ebullient Gaming India is India’s biggest network of gaming generating 250 Million+ Views per month for gaming content. It is powered by a Talent management agency, an Online Publication, an Event arm and a creative agency that works with the best brands and gaming talent of the country.

Ebullient is hiring for a Full Stack Mobile Developer to build and maintain their technology platform.

Who Should Apply?

• Passionate about building new things from scratch
• Good with managing and organising work amongst the team to get the job done
• Excellent in hiring a team for new projects and retaining good talents to build an in-house team
• Will to learn from the mentors and kind to share the experience with the mentees

Why Will I Apply?

• I will have Experience to be a part of a brand journey from scratch
• I will have freedom to fail in pursuit of disruption
• I will work and compete with the brightest minds in the category
• I will enjoy the pressure and perks of higher hierarchy

What are your Roles and Responsibilities?

• Ability to handle the entire lifecycle of a mobile application which involves client/server side coding, infrastructure deployment and management on cloud, and publishing application on Google Play Store and Apple App Store
• Work collaboratively with subject matter experts to translate complex industry-specific problems into a working software
• Ability to build and maintain high performing systems at scale
• Eventually, take ownership of the product and lead an entire team of engineers

What are the must-haves for the job?

• Bachelor’s Degree in Computer Science or relevant work experience
• Understanding of programming paradigms
• Proficient in JavaScript and some of its frameworks, including React
• Proficient in building mobile applications using React Native

• Hands-on with at least one of the server-side languages, framework or runtime such as Golang, Nodejs, Python, Java or .Net
• Familiarity with database concepts and technologies
• Hands-on with at least one of the NoSql databases such as Mongo DB, Elastic Search or Cassandra
• Understanding of micro services architecture and inter-service communication using REST and RPC APIs
• Familiarity with cloud service technologies with a provider such as AWS, Azure or GCP
• Understanding of scalable design patterns
• Familiarity with CI/CD pipeline

Experience: 2-7 years

Salary: According to Eligibility

Location: Delhi NCR

Contact Person: Neelam

Interested candidate send updated resume( neelam @ egiplay . com)

About the role: One key differentiator of FabHotels brand for our asset partners is bestin-class returns. While our online & offline demand teams drive higher occupancies for our partners, this role entails ownership of developing and work on react native side of application development.

Key responsibilities:

• Knows how to embed React-Native in a native (iOS/Android) component and vice versa.
• Firm grasp on JS/CSS fundamentals
• Build pixel-perfect, battery smooth UIs ((layouts, animations, etc.))across both mobile platforms
• Good understanding of Design and Architecture Patterns
• Strong focus on app performance
• Familiarity with native build tools, like XCode, Grade (Android Studio, IntelliJ)
• Good in debugging
• Experience in iOS app development is preferable.

Individuals who would connect best with the job requirements are those who:

• Are excited to be part of a young, dynamic team that is building a disruptive, sustainable business
• Are willing to go the extra 100 miles it takes to win in a super competitive market
• Are innovative, resourceful and comfortable with dynamic business requirements
• Fulfil below minimum criteria:

- 1+ years experience in React-Native based app development  

- 1-2 years experience in Mobile app development(React-Native + iOS).         

- Hands on experience in Redux