Customer Support Representative

About UpSolve

We built and deliver complex AI solutions which help drive business decisions faster and more accurately. We are a typical AI company and have a range of solutions developed on Video, Image and Text.

What you will do

• Stay informed on new technologies and implement cautiously
• Maintain necessary documentation for the project
• Fix the issues reported by application users
• Plan, build, and design solutions with a mental note of future requirements
• Coordinate with the development team to manage fixes, code changes, and merging

Location: Mumbai

Working Mode: Remote

What are we looking for

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Minimum 2 years of professional experience in software development, with a focus on machine learning and full stack development.
• Strong proficiency in Python programming language and its machine learning libraries such as TensorFlow, PyTorch, or scikit-learn.
• Experience in developing and deploying machine learning models in production environments.
• Proficiency in web development technologies including HTML, CSS, JavaScript, and front-end frameworks such as React, Angular, or Vue.js.
• Experience in designing and developing RESTful APIs and backend services using frameworks like Flask or Django.
• Knowledge of databases and SQL for data storage and retrieval.
• Familiarity with version control systems such as Git.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to work effectively in a fast-paced and dynamic team environment.
• Good to have Cloud Exposure

The role

We are looking for a PR Lead to own and drive a public relations strategy globally for Fynd Commerce and our entire product suite—including Boltic, PixelBin, GlamAR, Copilot, and more. You'll be responsible for driving PR efforts while coordinating with an external agency to execute the strategy.

This role is not just about media coverage—it’s about shaping the narrative, building strong industry relationships, and ensuring Fynd is positioned as a thought leader in commerce, AI, automation, and digital transformation.

What will you do at Fynd?

PR Strategy & Execution

• Develop and lead the global PR strategy for Fynd and all product verticals, ensuring alignment with business goals.
• Own the end-to-end media relations, press outreach, and storytelling efforts.
• Proactively pitch stories and secure coverage across top-tier publications, industry media, and digital platforms.
• Position Fynd’s leadership, products, and innovations as key voices in retail tech, AI, automation, and SaaS.
• Monitor commerce, AI, and SaaS trends to identify opportunities for thought leadership and media placements.

Media & Industry Relations

• Build and nurture relationships with journalists, editors, analysts, and influencers across tech, retail, SaaS, and AI domains.
• Develop a strong press network to ensure consistent and impactful media coverage.
• Manage media requests, interviews, and speaking opportunities for Fynd’s leadership team.
• Drive executive communications, including keynote speeches, panel discussions, and industry event participation.

Content & Thought Leadership

• Craft press releases, bylined articles, op-eds, and media statements that shape industry perception.
• Collaborate with internal teams to create impactful storytelling around product innovations, partnerships, and market trends.
• Work closely with the content and growth teams to align PR efforts with broader marketing strategies.
• Lead crisis communications and reputation management when necessary.

Corporate & Community Engagement

• Identify and leverage speaking opportunities, awards, and strategic partnerships to amplify Fynd’s brand visibility.
• Engage with online communities, industry forums, and professional networks to position Fynd as an industry leader.
• Support internal communications to keep employees informed and aligned with key brand messaging.

Some Specific requirements:

Must-Have:

• 10+ years of experience in public relations, corporate communications, or media strategy, preferably in SaaS, tech, or retail.
• Strong media relationships with key business, tech, and industry publications.
• Collaboration and management skills when working with an external agency
• Exceptional storytelling skills—ability to craft compelling narratives from complex topics.
• Experience in securing media coverage, managing press releases, and handling crisis communications.
• Understanding of B2B SaaS, AI, automation, and retail-tech ecosystems.

Nice-to-Have:

• Experience working with high-growth startups, enterprise SaaS, or commerce technology companies.
• Background in journalism, media, or content strategy.
• Strong connections within AI, automation, and digital commerce circles.
• Experience with executive communications and thought leadership campaigns.

Designation : Senior Software Developer (Python)

Department : Software

Location : Airoli, Navi Mumbai

Office Time : 11am – 8pm / 12pm – 9pm

Skills and Experience:

• Should have relevant experience of 5-8 years
• Python programming experience 4+ years
• Django (python web framework) experience 2+ years
• Flask/FastAPI (API development) experience 1+ years
• Pgsql database experience 3+ years
• Machine learning (ML)/NLP experience 1+ years
• Good to have knowledge of OCR/Tesseract
• Good to have knowledge of LLM/BERT/GenAI
• Good to have knowledge of Celery for queuing
• Good to have knowledge of ML model/Python App deployment on Azure/AWS

Desired Candidate Profile

• Master’s degree in Business Administration or similar field
• Excellent verbal and written communication skills
• Ability to work successfully in a fast-paced, dynamic work environment
• Talent for developing creative solutions to open-ended problems
• Strong analytical ability and data-driven mindset
• Experience working in a collaborative, team-based atmosphere
• Aptitude for prospecting, identifying sound business opportunities, and closing business
• Willingness to accept change and reorient efforts according to the dynamic work environment
• Ability to succeed both independently and in a collaborative, team-based atmosphere
• High degree of accountability and passion for work
• Experience presenting data and analytics in a compelling way
• Ability to manage multiple tasks simultaneously
• Openness to work in Shifts

At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware and Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.

As the primary person responsible for everything Blockchain in the company, we think it will be a great fit if -

1. You love everything Crypto and are passionate to create the World's safest Crypto wallet.
2. You have MERN stack & DevOps experience on AWS.
3. You have reasonable open-source development experience and have shipped production-ready code.
4. You can commit for at least 6 months and you are ideally in your 4th year of college and willing to join full time after the internship if mutually agreed.

If we decide to work together, we believe you would be a key team member who helps in the mass adoption of Crypto for the first billion users.

Hands-on person, have to deliver the work with few resources, it will be the first marketing person on the team, and will have the autonomy on the day-to-day implementation. Will not manage people.

Requirements

• Proven working experience in the social media marketing or as a Digital Media Specialist
• Excellent consulting, writing, editing (photo/text), presentation, and communication skills
• Demonstrable social networking experience and social analytics tools knowledge
• Knowledge of online marketing and a good understanding of major marketing channels
• Positive attitude, detail, and customer-oriented with good multitasking and organizational ability
• Writing skills
• Fluency in English
• Coding experience is a big plus

Job Description

• Building and executing social media strategy through competitive and audience research (Twitter, Facebook, LinkedIn, Reddit, Quora, Stack Overflow)
• Join developer/start-ups communities and engage with them
• Reviewing and optimizing company pages within each social media platform
• Plan, create, publish and share new content (including original text, images, video, and code) on a daily basis that builds meaningful customer connections, increases brand awareness, and encourages community members to engage with the brand
• Collaborate with company members to develop social media campaigns
• Stay up to date with the latest social media best practices and technologies
• Set up and optimize company pages within each platform to increase the visibility of the company’s social content
• Monitor analytics and customer engagement and suggest content optimization
• Moderate user-generated content in line with the moderation policy
• Collaborate with product development teams
• Capture and analyze the appropriate social data/metrics, insights, and social media best practices to measure the success of every social media campaign, then use that information to refine future campaigns
• Write newsletters to the targeted audience
• Work with designers to ensure content is informative and appealing