Six Hats Online Solutions Pvt Ltd. was formed by two women entrepreneurs with a mission to get pre-dominantly offline businesses, online. Our first project is www.gharobar.com
Gharobar.com is an online marketplace with the largest collection of exclusive products sold by home based sellers.
The portal is built for the sole purpose of helping small businesses with exclusive products connect with the ever increasing e-shoppers who often take to the internet for their purchases.
Why sell with Gharobar.com?
Founded in 2011 by Manoj Gupta and Monica Gupta, Mumbai-based Craftsvilla is India's largest online marketplace for ethnic products. The company’s vision is to take societies back to their roots and help them discover their ethnic legacy. With over 20,000 sellers from across India, Craftsvilla.com has close to 3 million products online across categories including, clothing, handicrafts, jewellery and art among others. The company is funded by globally renowned venture capital funds including Sequoia Capital, Nexus Venture Partners, Lightspeed Venture Partners and GFC. PlaceofOrigin.in has been acquired by Craftsvilla and is now expanding aggressively into the ethnic foods category.
As an Ad Ops manager, you have a critical role as part of the Global Performance delivery team. You are the first point of post-sales contact for GreedyGame’s biggest advertising clients. The ideal candidate will be super analytical, proactive and a clear communicator and will work with complex ad campaigns, managing and optimizing these campaigns using clear analysis to deliver results. Ad operations team would manage client relationships, but also bring to the table comfort with analysis and numbers. Key Responsibilities: - Work with sales teams to understand client expectations - Day to day management of mobile display campaigns - Work with publishing team to secure inventories required for meeting the client objective - Meet and exceeding campaign goals through campaign strategy and optimization - Work with data to arrive at insights and strategies about campaigns - Day to Day management of profit margins across all campaigns - Assist in the development of custom creative with internal departments and clients - Management of client expectations, communication and reporting metrics - Help the product management team in designing better products by communicating market realities and expectations Key Skills & Experience: - 0-1 years with online media, or other advertising experience - Candidates from tier 1 institutes - IIT, BITS, NIT only - Strong analytical skills - Exceptional relationship management and communications - Teamwork and interpersonal skills - Attention to detail - Previous experience in a fast paced start-up environment will be preferred What’s in it for you? - Opportunity to be a part of the big disruption we are creating in the ad-tech space. - Work with big brands like PepsiCo, Amazon, Marico, etc. - Office in one of the most happening places in India. - Amazing colleagues, weekly lunches and beer on fridays!
Doodhwala (Banger Tech Pvt. Ltd.) Doodhwala is your one stop shop for daily essentials. Based out of Indiranagar, Bangalore, our Rock-star team is building a great product and providing our customers with a reliable daily service. We're making Doodhwala a household name across India. If you're looking to learn, grow & want to be part of an ambitious team scaling new heights every day, Doodhwala is the place to be. We're passionate, energetic & pretty much destined for greatness :) Job Role 1) Handling customer queries 2) Maintaning Customer relationship
Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus
The profile will be as follows:- 1) He needs to execute demo's/orders sent by the sales guys. 2) Campaign execution. 3) Billing 4) Assisting sales guys in filling up tenders. 5) Solving queries of clients and the sales team. 6) Following various sales processes He/she should have good interpersonal skills, should have command over English language, should have basic knowledge of excel.