E-Commerce Executive
About the Company
We are a fast-growing D2C FMCG food brand focused on delivering high-quality food products through both owned and third-party e-commerce platforms. The organization operates in a dynamic, customer-first environment and emphasizes innovation, digital expansion, and operational excellence across online marketplaces. With a strong presence across leading e-commerce and quick-commerce platforms, the company is rapidly scaling its digital footprint nationwide.
Roles and Responsibilities
1. Online Catalog Management
- Ensure product catalog hygiene across all e-commerce platforms
- Update product listings, descriptions, pricing, and availability
- Conduct regular audits to identify and resolve listing issues or inconsistencies
2. E-Commerce Platform Operations
- Manage day-to-day operations on platforms such as Amazon, Shopify, BigBasket, Swiggy Instamart, Blinkit, and others
- Coordinate with platform points of contact (POCs) for promotions, campaigns, and operational alignment
- Resolve technical and operational issues in a timely manner
3. Sales and Performance Optimization
- Drive sales growth through data-backed strategies and promotions
- Plan and execute initiatives to improve product visibility and conversion
- Identify and onboard new e-commerce platforms to expand digital reach
- Analyse sales trends and optimize listings for performance
4. Customer Coordination
- Handle customer queries, complaints, and feedback across platforms
- Work closely with customer support teams to enhance the buying experience
- Implement strategies to improve customer satisfaction and online ratings
5. Logistics and Order Fulfilment
- Coordinate with production, warehousing, and logistics teams
- Track and resolve issues related to delays, returns, and cancellations
- Monitor inventory levels to avoid stock-outs or overstocking
6. Online Reputation Management
- Monitor brand reviews and ratings across e-commerce platforms
- Respond to customer feedback professionally and promptly
- Collaborate with marketing teams to maintain a positive brand image
7. Data Analysis and Reporting
- Analyse sales and platform performance using Excel and related tools
- Prepare weekly and monthly performance reports
- Share actionable insights to optimize campaigns and product placement
8. Cross-Functional Collaboration
- Work closely with marketing, production, warehouse, and logistics teams
- Coordinate with digital media teams on platform-specific promotions
- Stay updated on e-commerce trends and best practices
Desired Candidate Profile
Experience:
- Minimum 1 years of experience in e-commerce operations
- FMCG or D2C background preferred
Platform Expertise:
- Hands-on experience with Amazon, Shopify, Swiggy Instamart, Flipkart, and similar platforms
Education:
- Bachelor’s degree (BBA, BMS, or equivalent preferred)
Shubham Vishwakarma
Full Stack Developer - Averlon
About Hunarstreet Technologies Pvt Ltd
About
At Hunarstreet Technologies Pvt Ltd, we specialize in delivering India’s fastest hiring solutions, tailored to meet the unique needs of businesses across various industries. Our mission is to connect companies with exceptional talent, enabling them to achieve their growth and operational goals swiftly and efficiently.
We are able to achieve a success rate of 87% in relevancy of candidates to the job position and 62% success rate in closing positions shared with us.
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Follow CutshortShubham Vishwakarma
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